O2 Outage Report in Derby, England
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The latest reports from users having issues in Derby come from postal codes DE1.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Derby, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (60%)
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Internet (19%)
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Total Blackout (12%)
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Wi-fi (4%)
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E-mail (4%)
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TV (1%)
Live Outage Map Near Derby, England
The most recent O2 outage reports came from the following cities: Derby and Burton upon Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
Phone | |
| Derby |
Phone | |
| Derby |
Phone | |
| Derby |
Phone | |
| Burton upon Trent |
Total Blackout | |
| Burton upon Trent |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
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Nicky
(@HepkeNicky) reported
from
Ockbrook, England
@O2 I’m trying to contact 02 to get my phone unlocked. I cannot get through. My contract ends 15/4/2020 so need this before I can connect to new sim. Please help.
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Hafiz Mughal
(@rassmalaii) reported
from
Loughborough, England
@Huawei_Europe Hello, I have a P30 pro which has been paid for full to @O2 but been waiting over 16 days weeks for an unlatching code from O2. The phone does not work on any network as it’s blocked. It really frustrating as I cannot use the phone Can you please help me urgently.
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Franks🦋
(@itsfrancescaxox) reported
from
Stapleford, England
Anyone know if @O2 is down?
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Lauren Bramley
(@laurenbramley13) reported
from
Swadlincote, England
@NatWest_Help another issue with your bank! I suggest you get it sorted as I have a bill to pay! Sorry @O2 but I wont be paying my phone bill until this is resolved! 😡🤬😡🤬😡
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Kerry Vanessa Ganly
(@KerryGanly) reported
from
Ripley, England
@AtWeald @O2 Sorry to hear this. The link was a one, so at first I thought it would take me to a secure site. Your bank may be able to help
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Jackie Edwards 🌈
(@JackieEdwards57) reported
from
Melbourne, England
Just to let you know @O2 had a dodgy message clearly not from you but with a link saying problem with my payment which I know there is not be careful everyone
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MikeThompson
(@MigT) reported
from
Chellaston, England
@O2 Just had an absolutely shambolic experience with your chat and then customer service division #cantwaittoleave
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Hels Mels at the Old Smithy Garden. 🌜🍁🍄
(@helsmels44) reported
from
Walton upon Trent, England
@O2 Cor, O2 have the worst ever customer service. No contact 4 weeks after death..then 4 letters wanting £19 paid, with them instructing debt collectors. No process checking if calls have been made or age of the acc holder.should introduce new process due 2 covid
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TowersStreet
(@TowersStreet) reported
from
Beeston, England
@Luke_Egg19 @JamesBeaver14 @AdamGillhespey @DavidDews1 @O2 The Smiler did open but broke down at some point during the afternoon and didn’t open again.
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Karen Davies
(@nuttyslack3) reported
from
Crich, England
@O2 you sent me a Customer Experience Survey today, complete with a number of spelling mistakes. I’m guessing this isn’t the kind of feedback you wanted but looked shabby. #spelling #proofreading
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Gareth Smith
(@gaz_smith123) reported
from
Sandiacre, England
So I get a call today from @O2 today, asking how things were going since joining them & if I fancied any #upgrades / #offers! When I told them terrible, signal at my work keeps dropping out & I’ve you contacted numerous times about it, the guy hung up! #O2
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Becca
(@_beccakelly__) reported
from
Loughborough, England
@keepachris1 @O2 Put your shit phone in the bin..
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Simon Brierley
(@simonpbrierley) reported
from
Breaston, England
@CPWTweets 7 calls now, that's enough. You won't be getting my business when I decide i want to change handset and as a result I'll shop around networks a bit more so you've probably cost @O2 a customer as well. Not sure they'll be happy about that.
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Emma Jones
(@emmajones2324) reported
from
Burton upon Trent, England
@O2 I keep reporting slow data or no data signal regularly over the past few weeks, a mast has been regularly down then had a text to say its fixed but still having issues
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Joanna Hayes
(@SmileyJMH) reported
from
Loughborough, England
Tried to do something good by not buying a new phone via @O2 Customer Service team on Wed am when the sale started, waiting to buy it today from the part-time lady in store who has helped me decide which to get. But O2 have now sold out 😔 Grrr at trying to do a good thing 😔
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Tracy Williams
(@possiblyperfect) reported
from
Hartshorne, England
OMG @O2 what the hell have you done to the app. Anyone who hasn’t updated the app on their phone... don’t bother, it’s bloody awful, bad enough for me to remove it 😡 #OldSchool #rubbish
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Emma Jones
(@emmajones2324) reported
from
Burton upon Trent, England
@frankienbennys Apologises only just seen your tweet (data service issues with @O2)
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Tracy Williams
(@possiblyperfect) reported
from
Hartshorne, England
Aagghhh WiFi at home .. crap... switch to o2 ..... crap ... what the hell is going on 😡😡😡😡 @O2
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Steve Poole
(@Spooleypoole) reported
from
Burton upon Trent, England
@O2 guys got no signal on my XR for second time in a few days, any advice
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Stu-a-saurus Rex 🦖 ©
(@AWorkOfStuART) reported
from
Beeston, England
@islandniles Don’t go to @O2 they’re bloody awful.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Karen Gervers
(@GerversKaren) reported
Diabolical service, 6+ weeks & counting to sort out a simple issue. Failure to call back, many hours on hold. @dmvcomms as your @O2 business partner is severely damaging your reputation. #ShameOnYou
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Robert Johnston
(@Robert_j96) reported
@O2 never in my life have I experienced such bad customer service, i have been trying to solve an issue for over 2 months and get promised it has been to then receive more letter in the post. Do you not understand how damaging this is mentally?? Beyond a joke
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🌈 Eileen 🌈
(@eileenfiona__) reported
@O2 same error we keep getting on the app too, can we please get some assistance as he has had no credit for a few days now and we cannot figure out what the issue is
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Mobile Phones Direct
(@MPD_Online) reported
@andy_wilmot @O2 @andy_wilmot Hi Andy, I'm glad that the problem has been identified. If you still need help in getting this resolved, please do not hesitate to contact us. - MPD
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Andy Wilmot
(@andy_wilmot) reported
@MPD_Online @O2 Hi, o2 have clarified the problem. The wrong sim card was sent.
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Ryan Garnish
(@RyanGarnish) reported
@O2 I’ve spent days on end trying to speak to your customer services. They hang up every time. Endless promises of call backs but every time I answer they put the phone down! Absolutely disgraceful service. I’ve been wrongly charged £1,536 but no one is willing to help! HELP!
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harry kelly
(@BongoHarry) reported
@O2 how do I go about finding out the drop out calls that happen cause your signal service is shocking
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Balazs Borcsok
(@bbbalazs007) reported
@O2 I have asked for proof of usage and proof of purchase of one of my device twice already....promised you will send it over within 24hours ....twice🤯🤯🤯 I can spend £250/month somewhere else with probably better customer service ...@O2 pull your act together
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Ian Moss
(@coty042) reported
@O2 It's not my postcode. It's where your service is diabolical.
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🌈 Eileen 🌈
(@eileenfiona__) reported
@O2 I have attempted the web top-up and got this error: We couldn’t process your payment Sorry, it’s not been possible to take your payment. Your phone has not been topped up. Please try again or use another card. If the problem continues you’ll need to contact your bank. This is the