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O2

O2 Outage Report in Sandiacre, Derbyshire, England

Why is my O2 service not working?

Some problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Sandiacre, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Sandiacre, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 3: Problems at O2

O2 is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 41% Phone (41%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Sandiacre, England

The most recent O2 outage reports came from the following cities: Swadlincote, Belper, and Nottingham.

CityProblem TypeReport Time
Swadlincote Phone 7 days ago
Swadlincote Internet 1 month ago
Belper Phone 1 month ago
Nottingham Phone 2 months ago
Nottingham Internet 2 months ago
Nottingham Phone 2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Sandiacre, England

Latest outage, problems and issue reports in Sandiacre and nearby locations:

  • simonpbrierley
    Simon Brierley (@simonpbrierley) reported from Breaston, England

    @CPWTweets 7 calls now, that's enough. You won't be getting my business when I decide i want to change handset and as a result I'll shop around networks a bit more so you've probably cost @O2 a customer as well. Not sure they'll be happy about that.

  • possiblyperfect
    Tracy Williams (@possiblyperfect) reported from Hartshorne, England

    Aagghhh WiFi at home .. crap... switch to o2 ..... crap ... what the hell is going on 😡😡😡😡 @O2

  • zenas_suitcase
    Zena's Suitcase (@zenas_suitcase) reported from West Bridgford, England

    @O2 Thanks for reaching out. I was contacted by Prestige today - but the whole pitch was designed to make me believe they were my current provider. During the call I was told I lived near a 5G mast & would have 5G coverage as they use your network. I’ve checked the O2 website & there

  • itsfrancescaxox
    Franks🦋 (@itsfrancescaxox) reported from Stapleford, England

    Anyone know if @O2 is down?

  • TweetFlicker
    Matt Clarke™️ 🎮🕹 (@TweetFlicker) reported from Ilkeston, England

    @Katie_Lewis_ @O2 Pretty sweet deal. I use google maps all day for work so need 100GB minimum. What I’ve noticed with @O2 that’s been annoying me recently is that in some places 3G won’t work any more to load internet apps. That never used to be an issue before 5G got released. 😐

  • zenas_suitcase
    Zena's Suitcase (@zenas_suitcase) reported from West Bridgford, England

    @O2 I do not have an O2 account but Prestige use your network and I guess would move me or have moved me to your network

  • _beccakelly__
    Becca (@_beccakelly__) reported from Loughborough, England

    @keepachris1 @O2 Put your shit phone in the bin..

  • HepkeNicky
    Nicky (@HepkeNicky) reported from Ockbrook, England

    @O2 I’m trying to contact 02 to get my phone unlocked. I cannot get through. My contract ends 15/4/2020 so need this before I can connect to new sim. Please help.

  • MigT
    MikeThompson (@MigT) reported from Chellaston, England

    @O2 Just had an absolutely shambolic experience with your chat and then customer service division #cantwaittoleave

  • possiblyperfect
    Tracy Williams (@possiblyperfect) reported from Hartshorne, England

    OMG @O2 what the hell have you done to the app. Anyone who hasn’t updated the app on their phone... don’t bother, it’s bloody awful, bad enough for me to remove it 😡 #OldSchool #rubbish

  • AWorkOfStuART
    Stu-a-saurus Rex 🦖 © (@AWorkOfStuART) reported from Beeston, England

    @islandniles Don’t go to @O2 they’re bloody awful.

  • nuttyslack3
    Karen Davies (@nuttyslack3) reported from Crich, England

    @O2 you sent me a Customer Experience Survey today, complete with a number of spelling mistakes. I’m guessing this isn’t the kind of feedback you wanted but looked shabby. #spelling #proofreading

  • rassmalaii
    Hafiz Mughal (@rassmalaii) reported from Loughborough, England

    @Huawei_Europe Hello, I have a P30 pro which has been paid for full to @O2 but been waiting over 16 days weeks for an unlatching code from O2. The phone does not work on any network as it’s blocked. It really frustrating as I cannot use the phone Can you please help me urgently.

  • SmileyJMH
    Joanna Hayes (@SmileyJMH) reported from Loughborough, England

    Tried to do something good by not buying a new phone via @O2 Customer Service team on Wed am when the sale started, waiting to buy it today from the part-time lady in store who has helped me decide which to get. But O2 have now sold out 😔 Grrr at trying to do a good thing 😔

  • laurenbramley13
    Lauren Bramley (@laurenbramley13) reported from Swadlincote, England

    @NatWest_Help another issue with your bank! I suggest you get it sorted as I have a bill to pay! Sorry @O2 but I wont be paying my phone bill until this is resolved! 😡🤬😡🤬😡

  • LAW151265
    🌟🌟Lee A White 🏆🏆 (@LAW151265) reported from Arnold, England

    @O2 Is It true that we cannot get O2 network phones from Carphone Warehouse that would be a shame that will be four people in our household changing networks Carphone do better deals than yourselfs I wonder how many more people will move ☹ Bye Bye O2

  • KerryGanly
    Kerry Vanessa Ganly (@KerryGanly) reported from Ripley, England

    @AtWeald @O2 Sorry to hear this. The link was a one, so at first I thought it would take me to a secure site. Your bank may be able to help

  • TowersStreet
    TowersStreet (@TowersStreet) reported from Beeston, England

    @Luke_Egg19 @JamesBeaver14 @AdamGillhespey @DavidDews1 @O2 The Smiler did open but broke down at some point during the afternoon and didn’t open again.

  • JackieEdwards57
    Jackie Edwards 🌈 (@JackieEdwards57) reported from Melbourne, England

    Just to let you know @O2 had a dodgy message clearly not from you but with a link saying problem with my payment which I know there is not be careful everyone

  • gaz_smith123
    Gareth Smith (@gaz_smith123) reported from Sandiacre, England

    So I get a call today from @O2 today, asking how things were going since joining them & if I fancied any #upgrades / #offers! When I told them terrible, signal at my work keeps dropping out & I’ve you contacted numerous times about it, the guy hung up! #O2

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • lilywarren__
    Lil (@lilywarren__) reported

    @O2 @Ticketmaster @LoyleCarner trying to get loyle carner priority tickets and all dates are listed except london, can you help?

  • missboyer88
    Hayley Wood (@missboyer88) reported

    @O2 how log is your app & my o2 pages going to be down for. I need to do a remote top up ASAP!

  • MRrokirokosz
    rokirokosz xĐ (@MRrokirokosz) reported

    @O2 You are offering 10gb of internet at an expensive price which is ridiculous Plus this internet doesn't work in 50% of places in London. Unfortunately I have internet with you because I was tempted by the mix with virgin broadband. I can't wait to leave you when my contract ends

  • Clf88
    Carly (@Clf88) reported

    @NathFerguson @O2 I’ve never had an issue until the last 6m. Had an important call yesterday and spent 45mins having keep ringing each other back and half the convo I didn’t get because was crackling. I just don’t know who to go with now…

  • mark_pbs
    Mark Johnson (@mark_pbs) reported

    @O2 Any update on this problem! Ridiculous now

  • AriGoldBT
    Ari Gold BT (@AriGoldBT) reported

    @molly_ella_pups Be careful though M went to lock her sim now it’s thrown her out & she cant make or receive any calls & cant get through to @O2 to get a PUC code to fix it

  • LeeLee19380526
    Lee (@LeeLee19380526) reported

    @O2 come on sort this out now this is 3rd day without a line on both of our phones due to poor customer service !!! How am I meant to work with no phone taking time off work unpaid because your fraud department won’t contact me utter shambles !!!

  • bombaybadboy99
    alan martin (@bombaybadboy99) reported

    @O2 hi.. just wanted to pass on thanks re your Exeter store yesterday.. superb customer service, very impressed and contrary to apple trying to charge me £350 plus vat, all I needed was a new SIM card.. can u pass on my thanks please to all the team. Alan

  • NathFerguson
    Nath (@NathFerguson) reported

    @Clf88 @O2 Oh ahh Yh that’s annoying, I’ve had issues for months and numerous complaints and they don’t do **** Yh I’m thinking EE or voda but depends on price

  • ayshaaIi
    aysha (@ayshaaIi) reported

    @O2 @Ticketmaster hello trying to get loyle carner priority tickets and all dates are listed except london, can you help?