O2 Outage in Nottingham, England

@O2 - I’m a sim only customer and I’m currently using an iPhone 7 which I’ll be changing for an iphone 11. Will the SIM card I’m currently using for or do you need to send me a smaller one ? Thanks 🙏🏼

@O2 has to be said, today I called 202 because of signal in Beeston. The operator Suzy was a fine example of how great customer service truly can be. Really turned it around for me and I’m absolutely delighted with the result of the call. #thisishowitsdone

@O2 I do not have an O2 account but Prestige use your network and I guess would move me or have moved me to your network

@O2 Thanks for reaching out. I was contacted by Prestige today - but the whole pitch was designed to make me believe they were my current provider. During the call I was told I lived near a 5G mast & would have 5G coverage as they use your network. I’ve checked the O2 website & there

@Katie_Lewis_ @O2 Pretty sweet deal. I use google maps all day for work so need 100GB minimum. What I’ve noticed with @O2 that’s been annoying me recently is that in some places 3G won’t work any more to load internet apps. That never used to be an issue before 5G got released. 😐

@O2 hello. Can you help me please. Just curious how long my account has left before I can upgrade? They set it up as a business account which means I can’t check much online. Thankyou

@O2 can you help me please. I think my account is a business account but it says online I don’t have any account. Just wondering what I’m supposed to do. Unsure on when my contract ends and phone is getting old. Thanks

Anyone know if @O2 is down?

@O2 I’ve tried to use my @ThreeUKSupport pac code to bring my number to o2 and all the online form says is security error and it won’t do it via text and the phone line won’t connect me to anyone, I’ve had my new contract sim a day!! If it’s not sorted today I’ll just cancel it!

@O2 can you help me please. I have a business account and I can’t get it to work on the app. I’m just curious when my contract ends and what allowances I have as my call time has increased recently. Thanks

Just to let you know @O2 had a dodgy message clearly not from you but with a link saying problem with my payment which I know there is not be careful everyone

@AtWeald @O2 Sorry to hear this. The link was a one, so at first I thought it would take me to a secure site. Your bank may be able to help

@O2 Is It true that we cannot get O2 network phones from Carphone Warehouse that would be a shame that will be four people in our household changing networks Carphone do better deals than yourselfs I wonder how many more people will move ☹ Bye Bye O2

@O2 I’m trying to contact 02 to get my phone unlocked. I cannot get through. My contract ends 15/4/2020 so need this before I can connect to new sim. Please help.

@Luke_Egg19 @JamesBeaver14 @AdamGillhespey @DavidDews1 @O2 The Smiler did open but broke down at some point during the afternoon and didn’t open again.

So I get a call today from @O2 today, asking how things were going since joining them & if I fancied any #upgrades / #offers! When I told them terrible, signal at my work keeps dropping out & I’ve you contacted numerous times about it, the guy hung up! #O2

@islandniles Don’t go to @O2 they’re bloody awful.

@CPWTweets 7 calls now, that's enough. You won't be getting my business when I decide i want to change handset and as a result I'll shop around networks a bit more so you've probably cost @O2 a customer as well. Not sure they'll be happy about that.

@O2 Just had an absolutely shambolic experience with your chat and then customer service division #cantwaittoleave

Once again @O2 fail to help my familys contracts when required, what happened to the good customer service you use to give service users, now all you get is about 20 apologys, sadly it dont cut it when its one thing after another, #TerminatingContract #Again

@O2 can you please advise me on how I cancel my contract. The service over the last few days has been shocking. No signal and no help.

@O2 NOT the quality of customer service usually seen from O2 today! Disappointing... everything seems stacked to prevent actually getting to 'speak' to someone! ... Always when a problem needs resolving!

@O2 I live in Kent I have a huawei, my partner has a Google and my children have iPhones and we're all having issues with O2 signal

@O2 i’ve just been on the phone to someone named Brad and he was taking a payment and it’s got cut off. The customer service is absolutely disgraceful

@O2 why can I never speak to an agent on the app? Just diverted to a load of stupid troubleshooting articles. I want to talk to someone about this piece of crap phone I'm supposed to pay for when it doesn't work.

@O2 Hi, My bill landed today with Disney+ included as a bolt on. I wish to cancel this service before the price hike on 23rd August when do I remove the bolt on? (i.e. have I already payed for this months subscription?) and can I do it easily via my online account or via the app?

@O2 yet again poor or no signal in the DT3 6A area! Absolute joke I can’t wait to bin you off. Me take my money elsewhere! 😡😡😡😡😡😡😡😡

@O2 what is going on with signal today?

@O2 He wants a swipe card, as where he lives in the Cotswolds its easier as signal is not the greatest and he finds topiing up with a voucher number via phone frustrating. And i live 3 hrs away

@O2 This doesn't cover it, myself and wife have tried all the options, and it's clear that we aren't the only ones having problems based on the Twitter feed