O2 Outage Report in Burton upon Trent, Staffordshire, England
Some problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Burton upon Trent, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Burton upon Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 11: Problems at O2
O2 is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (51%)
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Internet (25%)
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Total Blackout (15%)
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E-mail (4%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map Near Burton upon Trent, Staffordshire, England
The most recent O2 outage reports came from the following cities: Derby.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
Phone | |
| Derby |
Internet | |
| Derby |
Internet | |
| Burton upon Trent |
Total Blackout | |
| Derby |
Phone | |
| Swadlincote |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Burton upon Trent, England
Latest outage, problems and issue reports in Burton upon Trent and nearby locations:
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Clare Watson-Spence
(@Watto_Clare) reported
from
Coalville, England
Can anyone help with 20 data dongles for a school I’ve worked closely with. The free WiFi/data would allow these families to access on line learning for lock down. Would be a loan until they return to school! Please try and help! Thank you xx @virginmedia @tescomobile @O2
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Tracy Williams
(@possiblyperfect) reported
from
Hartshorne, England
OMG @O2 what the hell have you done to the app. Anyone who hasn’t updated the app on their phone... don’t bother, it’s bloody awful, bad enough for me to remove it 😡 #OldSchool #rubbish
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ellen
(@ellenkenty) reported
from
Lichfield, England
@O2 hiya, are you having service issues at all? i’m unable to get any signal and haven’t been able to for nearly half an hour???
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Nicky
(@HepkeNicky) reported
from
Ockbrook, England
@O2 I’m trying to contact 02 to get my phone unlocked. I cannot get through. My contract ends 15/4/2020 so need this before I can connect to new sim. Please help.
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Lauren Bramley
(@laurenbramley13) reported
from
Swadlincote, England
@NatWest_Help another issue with your bank! I suggest you get it sorted as I have a bill to pay! Sorry @O2 but I wont be paying my phone bill until this is resolved! 😡🤬😡🤬😡
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MikeThompson
(@MigT) reported
from
Chellaston, England
@O2 Just had an absolutely shambolic experience with your chat and then customer service division #cantwaittoleave
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Hels Mels at the Old Smithy Garden. 🌜🍁🍄
(@helsmels44) reported
from
Walton upon Trent, England
@O2 Cor, O2 have the worst ever customer service. No contact 4 weeks after death..then 4 letters wanting £19 paid, with them instructing debt collectors. No process checking if calls have been made or age of the acc holder.should introduce new process due 2 covid
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Emma Jones
(@emmajones2324) reported
from
Burton upon Trent, England
@frankienbennys Apologises only just seen your tweet (data service issues with @O2)
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Tracy Williams
(@possiblyperfect) reported
from
Hartshorne, England
Aagghhh WiFi at home .. crap... switch to o2 ..... crap ... what the hell is going on 😡😡😡😡 @O2
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Jackie Edwards 🌈
(@JackieEdwards57) reported
from
Melbourne, England
Just to let you know @O2 had a dodgy message clearly not from you but with a link saying problem with my payment which I know there is not be careful everyone
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Emma Jones
(@emmajones2324) reported
from
Burton upon Trent, England
@O2 I keep reporting slow data or no data signal regularly over the past few weeks, a mast has been regularly down then had a text to say its fixed but still having issues
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Gertrude Englebert 🇪🇺
(@Dedicated_Mole) reported
from
Burntwood, England
@O2 my new phone arrived a week ago today on refresh but the network is still on my old phone. I have removed sim and switched on and off. How do I get the network to switch to my new phone??
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Steve Poole
(@Spooleypoole) reported
from
Burton upon Trent, England
@O2 guys got no signal on my XR for second time in a few days, any advice
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Sophie Newton
(@Sophie_newton) reported
All these hidden charges 🤬 I was being charged 55p a minute to call @HollywoodBowlUK to book because their website wouldn’t allow me. @O2 their customer number is considered “premium service” I am fuming!
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Sharon Vernon 💙
(@MAGSLULU) reported
@O2 absolutely appalling service from o2 during an upgrade. Lies from customer service. No phone, no revert back to previous contract, no transcripts of calls despite 3 promises. Appalling
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Mark J Scott
(@markthegk) reported
Has anyone else noticed their @O2 signal has gotten worse in the last couple months.
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Ellie Radcliffe
(@ellieradcliffe9) reported
@O2 my signal has been intermittent at best, at worst completely non-existent, for the past two weeks. Apparently there's a mast close to me that isn't working (M19) - what are you doing to sort it out? It seems to be taking ages?
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Imogen
(@IJB_XX) reported
@O2 It’s in Stoke-on-Trent and Manchester. I have had the issues for several months now, it’s like the service gets worse and worse as time goes on.
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Harley Spencer
(@HarleySpencer14) reported
@O2 Yes still not working
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mia
(@iliwysmia) reported
@O2 Hi, I ordered my new phone on Monday and have heard nothing since, can I get some help?
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Adam Kay
(@theungoliant) reported
@O2 Never mind I found the email for the resolution expects. Thanks for nothing I guess
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Sophie Newton
(@Sophie_newton) reported
@O2 Would maybe be prudent to at least warn us via text regarding call costs? I’m more angry at @HollywoodBowlUK for their own customer helpline costing 55p a min.
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Zreen Mansha
(@ZreenMansha) reported
@vmbusinesshelp @vmbusiness @O2 I did, they couldn’t fix it and have said someone will come out tomorrow at some point, how do virgin compensate businesses for loss of work days due to lack of broadband?