O2

O2 Outage Report in Lichfield, Staffordshire, England

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Lichfield, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Lichfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Lichfield, Staffordshire, England 11/17/2025 12:00

November 17: Problems at O2

O2 is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (45%)

    Phone (45%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Lichfield, Staffordshire, England

The most recent O2 outage reports came from the following cities: Burton upon Trent, West Bromwich, Birmingham, Wednesbury and Repton.

Loading map, please wait...
City Problem Type Report Time
United KingdomBurton upon Trent Phone
United KingdomWest Bromwich Total Blackout
United KingdomBirmingham Internet
United KingdomBurton upon Trent Phone
United KingdomBirmingham Phone
United KingdomWednesbury Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Lichfield, England

Latest outage, problems and issue reports in Lichfield and nearby locations:

  • c_booth1990 Chris Booth (@c_booth1990) reported from Walsall Wood, England

    @O2 please can you get the signal sorted in The Walsall area West Midlands the signal is horrendous keeps dropping out! Thanks

  • amy_bradwell Amy Bradwell (@amy_bradwell) reported from Birmingham, England

    @O2 I want to cancel my order with yourselves as the iPhone 12 pros are not included in the open discount.

  • DeanHawksworth dean hawksworth (@DeanHawksworth) reported from Swadlincote, England

    Been completely done over by an incompetent agent @O2.. asked for sim cards for smart watches I've bought for my kids.. since the conversation my phone has been deactivated.. wtf? 😡

  • MrTegSingh Teg Singh (@MrTegSingh) reported from Wolverhampton, England

    @wolvesclaire @O2 Never been so angry been on the phone since 8.30 cut off 3 times and been transferred to so many different departments. 😡😡😡😡

  • GoGishiGoGo Gish Abeyratne (@GoGishiGoGo) reported from Birmingham, England

    @O2 Device is damaged. Your website and app are as clear as mud about repairs and replacements. I'm on hold waiting for an advisor to be available (20 minutes elapsed). Can you help me out?

  • RampziieTweets Dad (@RampziieTweets) reported from Walsall Wood, England

    @TheO2 @O2 can you sort your network in Walsall, Birmingham. I put a complaint in at the beginning of the year and it’s STILL unbearable

  • _Rachele_ Rachele (@_Rachele_) reported from Birmingham, England

    Help @O2 - I want to upgrade to the Huawei P30 Pro but it says it's not in stock. Will it ever be or can we not get Huawei anymore?

  • GoGishiGoGo Gish Abeyratne (@GoGishiGoGo) reported from Birmingham, England

    @O2 customer service nailing it once again! Information on the website is about as useful as having a third armpit, and then you call and the automated system cuts you off. Bravo you feckless morons 👏 🙄

  • ellenkenty ellen (@ellenkenty) reported from Lichfield, England

    @O2 hiya, are you having service issues at all? i’m unable to get any signal and haven’t been able to for nearly half an hour???

  • berniebaps101 ҍҽɾղíҽҍɑԹՏ ♏ (@berniebaps101) reported from Birmingham, England

    @O2 I have £45 left to pay on my device, if I pay that can I then cancel the contract as I don't use the sim?

  • goingabitgrey John McKeon (@goingabitgrey) reported from Birmingham, England

    @O2 Very poor, new link provided by @DriiftLive doesn’t support casting to another device there is no excuse for this awful provision.

  • Lysander_16 Lysander 🦆 (@Lysander_16) reported from Wednesfield, England

    Hey @O2 is there a actually a mast issue in Wolverhampton? As I've been receiving little to no Internet while I'm at work (WV10) It's been about 2 weeks. I'm not the only one either. Checked your service status and says there's a mast issue but it hasn't been fixed. Any ideas?

  • Dedicated_Mole Gertrude Englebert 🇪🇺 (@Dedicated_Mole) reported from Burntwood, England

    @O2 my new phone arrived a week ago today on refresh but the network is still on my old phone. I have removed sim and switched on and off. How do I get the network to switch to my new phone??

  • matthew_74 Matthew Sparks (@matthew_74) reported from West Bromwich, England

    @O2 Hi, I completely appreciate the guidance there but, no, it doesn't. When I got through three weeks ago, your colleague was going to escalate my query. I never got the promised call back, hence me trying more recently.

  • SophieMDrake Sophie Drake (@SophieMDrake) reported from Birmingham, England

    @O2 It’s having to be escalated due to a back office technical fault, issue on My O2 and the account behind the scenes, so I’m without data when out of the house for up to 10 days. Not ideal really!

  • M5Mahmud Nas Mahmud (@M5Mahmud) reported from Birmingham, England

    @O2 I had a issue with my billing and spoke to several of your phone assistants who did not help much at all, kept batting me off to Ariel Direct who also were useless. I finally got through to Tracy who explained the situation in 2 mins and resolved the issue, pls reward her.

  • ASWM1990 ... (@ASWM1990) reported from Walsall Wood, England

    @O2 Hi! Why is the internet in my town so **** for? Its been like this for over 3 weeks now. It takes atleast 5 minutes to get a signal when i switch my mobile internet on!

  • matthew_74 Matthew Sparks (@matthew_74) reported from West Bromwich, England

    Hi @O2 I've tried to call about a technical problem (more a frustration) regarding voicemail. Called a couple of times last week, where messages advises you were busy. Now the message says, 'Use the website' and then hangs up. Any suggestions?

  • EnvisRacingFan Natalie. Rome next (@EnvisRacingFan) reported from Burton upon Trent, England

    @thelifeofjadey @O2 BT. They use EE s network and are so reliable

  • MrTegSingh Teg Singh (@MrTegSingh) reported from Wolverhampton, England

    @O2 customer services shocking after spending nearly 3 hours on the phone to them I had to go to the wolves store and sort it out myself. Massive thank you too Jeeves who works at o2 wolves for finding me a phone reserving it at merry hill I know have my new phone

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • connor2nz Connor Doherty (@connor2nz) reported

    @O2 hi folks- is shared data not working? Have been trying to access it but not getting option to share.

  • FoxFyrePhotos 𝔸𝕟𝕚𝕥𝕒 ℝ𝕠𝕓𝕖𝕣𝕥𝕤 🦊 🔥 📸 #KidneyStrong (@FoxFyrePhotos) reported

    @O2 If I choose Amazon Prime as my included freebie for my new phone contract & I am already running a month's trial, do I have to wait until the trial runs out, cancel it, then claim my 6 free months after it has been cancelled?

  • SyberNan Syber Nan (@SyberNan) reported

    @O2 Obviously you are wary of publically resolving the issue.....I wonder why!

  • Caro1982 Caroline McLean (@Caro1982) reported

    @o2 how many calls does it actually take to get a complaint resolved by you. I’ve made 4 now and you have still messed my bill up 😡 worst customer service I’ve ever experienced looking forward to call number 5 🙄

  • misspiggysbbq scott lane (@misspiggysbbq) reported

    Dear @O2 I finally got a response from your recycle team. After returning my iPhone X smashed to pieces they seem to think £100 offer is all it’s worth! So after having 2 contracts with you for 25 years and spending over £30k you can’t take care of a customer better?

  • demones52947340 demoness (@demones52947340) reported

    @O2, a company of double standards. Staff expect respect, but don't think they have to show any. Staff verbally abused, and laughed at me, because I have an invisible disability. Cue the copy pasted denials, and 'sorry you feel that way' fob off from O2. Awful company.

  • droopdoggbaby Doyle (@droopdoggbaby) reported

    Why does next day delivery mean **** all to you? @O2

  • KwamePics Kwame_pics (@KwamePics) reported

    @O2 why can’t I get through to customer services? Very irritating! I try messaging in the support section of the app, it doesn’t work as ‘no one is available’, I try calling and only works if you have a huge emergency. Any suggestions?

  • JawsFan81 CuJoe Allan (@JawsFan81) reported

    Been a customer of @o2 for years but their phone recycling branch is an absolute scam. Soon as my contract is up I’ll have to take my custom elsewhere. Absolute shambles.

  • droopdoggbaby Doyle (@droopdoggbaby) reported

    @O2 I ordered a new phone for my son as he broke his three days ago for next day and all your app.keeps telling me is some bollox. Its on a delivery van, then its In warehouse S, then its being scanned etc etc... WHERE ******** IS MY ORDER! Now it says its in transit!!! 🤬🤬