O2 Outage Report in Cannock Chase, Staffordshire, England
Some problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Cannock Chase, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Cannock Chase and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 11: Problems at O2
O2 is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (51%)
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Internet (25%)
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Total Blackout (15%)
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E-mail (4%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map Near Cannock Chase, Staffordshire, England
The most recent O2 outage reports came from the following cities: Walsall, Wolverhampton and Sutton Coldfield.
| City | Problem Type | Report Time |
|---|---|---|
 Walsall |
Phone | |
| Wolverhampton |
Phone | |
| Sutton Coldfield |
Phone | |
| Wolverhampton |
Total Blackout | |
| Wolverhampton |
Phone | |
| Wolverhampton |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Cannock Chase, England
Latest outage, problems and issue reports in Cannock Chase and nearby locations:
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🎢👠 Adventure Rachel 🎢👠 (She/Her)
(@Adventure_Rach) reported
from
Perton, England
@O2 sorry correct tag now!! 13 years+ with three and no real discount for loyalty and pushy chat op trying to get me to have a S22! Nah not a hope! #TeamPixel ftw! I hope @O2 will treat me well
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#boredinafactoryupddated
(@GedNeilAlex) reported
from
Walsall Wood, England
Well done to @O2 for a super fast service. Sent us a replacement sim in less than 24hours. Well done!
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...
(@ASWM1990) reported
from
Walsall Wood, England
@O2 Hi! Why is the internet in my town so **** for? Its been like this for over 3 weeks now. It takes atleast 5 minutes to get a signal when i switch my mobile internet on!
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Stocky.
(@StaffordTownUK) reported
from
Stafford, England
@O2 4g down in st16. 3g ok.
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Chris Booth
(@c_booth1990) reported
from
Walsall Wood, England
@O2 please can you get the signal sorted in The Walsall area West Midlands the signal is horrendous keeps dropping out! Thanks
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Lysander 🦆
(@Lysander_16) reported
from
Wednesfield, England
Hey @O2 is there a actually a mast issue in Wolverhampton? As I've been receiving little to no Internet while I'm at work (WV10) It's been about 2 weeks. I'm not the only one either. Checked your service status and says there's a mast issue but it hasn't been fixed. Any ideas?
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Vikki Jayne Birch at 🏘
(@VikkiJayne80) reported
from
Cannock Chase, England
@O2 Any update on the phone signal, when its likely to be back on.
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Teg Singh
(@MrTegSingh) reported
from
Wolverhampton, England
@O2 customer services shocking after spending nearly 3 hours on the phone to them I had to go to the wolves store and sort it out myself. Massive thank you too Jeeves who works at o2 wolves for finding me a phone reserving it at merry hill I know have my new phone
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Matthew Parker-Jones Hall
(@mparkerjones) reported
from
Walsall Wood, England
@O2 hi we ever getting a fix for postcodes WS14 and WV14 terrible phone signal and data just doesn't connect mentioned in December and according to your app it would be fixed in 2 weeks ?! 4months later still exactly the same
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Vikki Jayne Birch at 🏘
(@VikkiJayne80) reported
from
Cannock Chase, England
@O2 Do you know when the issue maybe sorted by?????
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Samantha Thompson
(@crazysamsam) reported
from
Walsall Wood, England
Your customer service has been awful at this difficult time @O2. We had to call your bereavement department so many times to sort out the bill you said you’d wave, and this has caused us much stress and anxiety. To then contact us again on FATHER’S DAY is extremely cruel.
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ellen
(@ellenkenty) reported
from
Lichfield, England
@O2 hiya, are you having service issues at all? i’m unable to get any signal and haven’t been able to for nearly half an hour???
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Dad
(@RampziieTweets) reported
from
Walsall Wood, England
@TheO2 @O2 can you sort your network in Walsall, Birmingham. I put a complaint in at the beginning of the year and it’s STILL unbearable
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Claire B🐈⬛🐈⬛
(@KittykatClaire) reported
from
Willenhall, England
I'm so pissed off @virginmedia blackmailed me into signing my mobile contract with @O2 by saying my media account would be cheaper. If I stayed with virgin it would be amount more. So I had no option but to go with o2 and No my mobile Internet is crap. I can't use my doorbell
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Thomas Jordan Jones
(@T_J_Jones_1997) reported
from
Stafford, England
@iD_Mobile_UK @O2 About 3 weeks, the other day I had to restart my phone just to get it to connect back to the network.
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Vikki Jayne Birch at 🏘
(@VikkiJayne80) reported
from
Cannock Chase, England
@o2 Got full 4g signal back.
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Paul Berry
(@paulberry2303) reported
from
Wolverhampton, England
@O2 I have today received another letter telling me the phone is blocked. I don’t have an O2 phone. I have never had an O2 phone. I don’t owe any money. I know you are looking at it but surely you can put a block on correspondence while you do?
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paul woolley
(@macwool) reported
from
Brownhills, England
@O2 I’m unable to remember my security question answer in order to change my password to view my a/c the system won’t accent any answers to other questions & customer care is unobtainable. It’s rubbish & unhelpful. I feel very cross!!!😡
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Teg Singh
(@MrTegSingh) reported
from
Wolverhampton, England
@wolvesclaire @O2 Never been so angry been on the phone since 8.30 cut off 3 times and been transferred to so many different departments. 😡😡😡😡
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Gertrude Englebert 🇪🇺
(@Dedicated_Mole) reported
from
Burntwood, England
@O2 my new phone arrived a week ago today on refresh but the network is still on my old phone. I have removed sim and switched on and off. How do I get the network to switch to my new phone??
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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v mwenye
(@vic101072) reported
@O2 I have reached end of contract with O2 , rang them mid October to cancel my contract, I paid the a month I owed them the remaining month over the phone. They refused to cancelled my account 1040043374. Shame on O2 on £72 charge after the call
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Anna Wood
(@missannawood) reported
@strandedatsea I'm with @O2. I have a 2 part contract: one element is a 0% loan for the phone over 2 or 3 years & the other part is "line rental and usage". I just paid off the phone. I can now part-ex it, or not, but my monthly bill just halved. I'd never buy upfront when 0% finance available.
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Samantha Pearson
(@Sampearson5) reported
@O2 I’ve got virgin and trying to get Disney plus deal, keeps trying to log onto my o2 which I don’t have an account for. How do I set up as a virgin customer? Thanks
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Lauren Hall
(@laurenhall96x) reported
Is @O2 down? Mine and my friends signal is terrible, it’s taking ages for webpages to load and I have tried turning my phone on and off too…
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lisa reid
(@lisareid3) reported
@O2 I’ve been a loyal customer for over 15 years, paying contracts for 5 children in my household and my own. Now you repay me by taking £560 out of my account without warning. Continued in comments…
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Suangsuda (Jane)
(@jane_saothong) reported
@O2 help, I need to change my payment details and the O2 page won’t let me update new payment details!
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Jayne Mitchell
(@JayneMit) reported
@o2 I have had no signal in #Harrogate for months. Mast down for all that time? How is that ok? When do you expect it to be mended please? Do I get a refund of my monthly payments? Not getting the service I am paying for.
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Theresa Jane 👄
(@TheresaAlison1) reported
@virginmedia @O2 They are pensioners my mother is nearly 78 years old who doesn't know anything about tech etc. It's your service why should they be charged for help ? They want it sorted I've tried everything for them when I visited looked up solutions etc but none worked.
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RowanMead
(@RowanMead) reported
@O2 I still haven’t had a call from the fraud dept - my account was hacked and I’m signed up to another contract which I never asked for. How can this be cancelled?
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Ian72
(@Ian_Coy1972) reported
@O2 @virginmedia Barely get a decent signal in Manchester. I’m on a 5G contract, you provide 3-4G shadily most of the time. Rubbish.