O2 Outage Report in St Helens, St. Helens, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in St Helens, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in St Helens and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (51%)
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Internet (30%)
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Total Blackout (13%)
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Wi-fi (3%)
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E-mail (3%)
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TV (%)
Live Outage Map Near St Helens, St. Helens, England
The most recent O2 outage reports came from the following cities: Skelmersdale, Southport, Seaforth and St Helens.
| City | Problem Type | Report Time |
|---|---|---|
 Skelmersdale |
Phone | |
| Southport |
Phone | |
| Southport |
Internet | |
| Southport |
Internet | |
| Seaforth |
Phone | |
| Southport |
Community Discussion
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O2 Issues Reports Near St Helens, England
Latest outage, problems and issue reports in St Helens and nearby locations:
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ste boardman
(@SJONheating) reported
from
Seaforth, England
@O2 . , now you will only compensate me from the time of my phone call and not from when the mast went down.A complete cop out telling people to use the network coverage status on your app before calling so you can save yourself some money and not to aid the customer
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Helen Smith
(@Hel3110) reported
from
Birkenhead, England
@O2 My phone has not had any internet access, it goes off on me, my messages don't send and its deletes. I spend a lot of money to your company and the service I am getting is disgusting. I am definitely changing networks. Not happy at all 😟
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Rami El-Boghdadly
(@MKTINGW1Z) reported
from
Hindley, England
So @EE launched their 5G network. While on the other side @O2 have not only announced a date but we sometimes barely get 3G in major towns and cities across the UK. Can’t wait for my contract to run out to switch providers
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Kellie Walters
(@KellieW88) reported
from
Liverpool, England
@O2 no service again 🙄🙄🙄🙄 shittest network
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Rachel Burns
(@DollyBakes) reported
from
Horwich, England
@The_Lady_Sybil @phat_cupcake @O2 Same! I never keep them x
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Anthony Seed
(@AnthonySeed5) reported
from
Liverpool, England
@LeeCruickshank9 @O2 Full signal at Walton 😎
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ste boardman
(@SJONheating) reported
from
Seaforth, England
@O2 .Terribly disappointed with lack of customer service.I am still waiting for a satisfactory phone call from complaint escalation team.I used your app to discover what was the network issue in my area as advised,contacted you 1 week later via phone to ask why it wasn’t resolved
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Helen Smith
(@Hel3110) reported
from
Birkenhead, England
@O2 My phone has not had any internet access 2day, it goes off on me, my messages don't send n its deletes, not receiving. I spend a lot of money to your company and the service I'm getting is disgusting. I am definitely changing networks. Not happy at all 😟
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Chiara Oxley
(@Archaonday) reported
from
Wigan, England
The @O2 seem to think that this is an acceptable way to deal with this situation. Poor customer service all round it seems #beware #unsafe #ItTakesOneMoment #Manchester all over again.
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WESLEY D WOOLFALL ⭐⭐⭐🌟🌟
(@305WA12) reported
from
Lymm, England
I seem at times the network not found in Parts in Lymm head out EE not Work ok at times around Warrington in it not weather what make Mobiles that away @EE @O2 it Good you both work side of each over =)) looking forward to 5G
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lauz efc
(@Lauz_efc) reported
from
Liverpool, England
@caville @O2 It was working this morning then come 12 it’s down.
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Sal
(@sallyann6) reported
from
Seaforth, England
@O2 always had good customer service with yourselves. Today however it has been shocking! Been cut off transferred to repairs when I wanted an upgrade however they were the best department
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Alan Farrimond
(@AlanFarrimond) reported
from
Wigan, England
@Latics1932 @EmmaThommo @PKendrickWIG @skintnortherner I’m the same I’m with @O2 once I leave the supporters club where I get WiFi and enter the DW it all goes blank, nothing, no signal.
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Ste Burke
(@SteBurke44) reported
from
Liverpool, England
@xmeganblock @O2 I thought Vodafone was the worst ever Meg but then I joined 02. Worst 3 years of my life 😂😂😂😂😂
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Paul Beacon
(@PaulBeacon0) reported
from
Roby, England
I would be interested to see how @O2 handle this complaint case and what their resolution is. #Martinlewis @MartinSLewis #MSE
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RIHANHAH
(@YesImRhiannon) reported
from
Seaforth, England
@O2 Not just one area, I travelled to Leeds yesterday from Liverpool and had no signal. Same today too 😭
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steven rothwell
(@steven_rothwell) reported
from
Leigh, England
@O2 could you tell me why the signal is shockingly bad in Leigh Lancashire
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Kev
(@Kev_Edwards) reported
from
Liverpool, England
@O2 asking me to complete a survey on how good the network service is over SMS messaging, only I can't answer the questions due to my network service being so poor 😴
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RIHANHAH
(@YesImRhiannon) reported
from
Seaforth, England
@O2 my phone hasn’t been working all day, no outgoing/incoming calls, no texts, no 4G. I can’t even phone up to try sort it because it won’t let me. I tried the live chat and all they could say was ‘there’s no problems in that area’ plz help I need it for work 😔
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Paul Beacon
(@PaulBeacon0) reported
from
Liverpool, England
@LizParsons71 @O2 @02 Ask @O2 to log it as a “Regulated Complaint” so that they do not just treat this as a “Circumstance” Would be interested if @MartinSLewis has any great advice for your case. #MSEForum
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Adrian Bridgett
(@adrianbridgett) reported
@O2 Yes. So it's broken on both.
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Fiona Swainston
(@FionaS2010) reported
@O2 You’re the brilliant network who appears to charge somebody after they’ve cancelled their contract too. And don’t respond when people try to get hold of you via your ridiculous messaging service. Nice one. Perhaps that’s why you make such good profits?
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Smurf Birchenough
(@smurf_birch) reported
@O2 Shame we can roam in the UK !! My local signal is down for 5 months and ive been told i cant get any discount/compensation on my bill until its fixed!!!!
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David Longstaff
(@Toadfish007) reported
@O2 Hey, I was wondering how long it takes for Volt to appear on my account for the extra data, when I try to sign up it says I already have it or can't get it but am a @virginmedia customer and it's active on other numbers on my account?
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Big Tasty
(@13Jindy) reported
@O2 Hi. I logged a complaint with your company on the 1st July 2022 and also requested an MCB. I was told there is no timescale for the complaint and a 24-48 hour timescale for the MCB. I have not been contacted since. Is this normal or acceptable in your opinion?
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MadbagChatterbox
(@Stony1963) reported
@O2 so annoying that when you have an issue you get sent round in an automated loop “sorry I can’t help you with that contact o2 support” #CustomerService #everdecreasingcircle
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Gaynor James
(@GaynorJames) reported
Has anyone else lost the will to live with @O2? I think I’m patient and understanding but after 10+ phone calls, hours wasted, being cut off and having to start all over again I’m done! Worst experience in my life. #frustrated #reducedtotears #cutoffagain
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Gof
(@Gof1957) reported
@O2 How long will there be no network coverage in WS14 (Lichfield) area - pointless having a mobile phone with you at the moment!!
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Natalie Webster
(@Webster9Natalie) reported
How, HOW can a telescope hundreds of miles in space send us photos but I get zero signal on my @O2 phone in my house! Need an explanation!
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Karl
(@kx12kx) reported
@O2 any ideas why I can’t get approved for a £8 sim only deal with you. I’m paying @ThreeUK £80 a month but you declined me a sim only. I don’t have poor credit rating. Very confused 😐 Maybe I’ll have to look elsewhere 😢