O2

O2 Outage Report in Ellesmere Port, Cheshire West and Chester, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Ellesmere Port, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Ellesmere Port and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Ellesmere Port, Cheshire West and Chester, England 12/07/2025 02:25

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Ellesmere Port, Cheshire West and Chester, England

The most recent O2 outage reports came from the following cities: Liverpool, St Helens, Birkenhead, Ellesmere Port and Flint.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Phone
United KingdomSt Helens Internet
United KingdomBirkenhead Internet
United KingdomEllesmere Port Internet
United KingdomLiverpool Phone
United KingdomFlint E-mail

Community Discussion

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O2 Issues Reports Near Ellesmere Port, England

Latest outage, problems and issue reports in Ellesmere Port and nearby locations:

  • modtl11 Steven Tattum #KeepWalesSafe 💙 (@modtl11) reported from Connah's Quay, Wales

    @O2 hi. I have messaged many times about transferring my dad's payg number to his new contract. The page on the app is STILL offline, the o2 shop couldn't do it and 202 just tells us to use the app which doesn't work. I'm getting rather angry now about this.

  • JamesRoberts330 James Roberts (@JamesRoberts330) reported from Liverpool, England

    Hmm my @O2 #O2 #O2UK contract is ending next month but as much as I LOVE them as a network and brand they can not and doubt will ever match @EE #EE in my area for speeds and coverage so yeah bit of a dilemma here. Stay with O2 or move to EE I don’t know what to do tbh?!?! 📱🤔

  • ImTHORNx THORNx (@ImTHORNx) reported from Liverpool, England

    @O2 hi I’ve just transferred from EE with the same number and my o2 rewards isn’t working it says we can’t opt you in at the moment. I try put my number into o2 rewards login screen but it won’t send me the code please hep

  • Swell09 Swell ✌🏻 (Pronoun: She/Her) (@Swell09) reported from Birkenhead, England

    @O2 hey folks are there any issues with the network today? My partner has no signal and can’t receive calls.

  • kbirstlouxoxo__ Kbirst❄️ (@kbirstlouxoxo__) reported from Liverpool, England

    @O2 you wanna have a word with some of your staff, I’m not in the mood for the attitude for one of your customer service team✋🏼 ready to go through the phone and strangle him.

  • JamesRoberts330 James Alan Roberts (@JamesRoberts330) reported from Liverpool, England

    Hi @O2 can you confirm if you are having issues with iPhone users SIMs please. Called customer service who have told me that you are but not seen anything reported online. My SIM in my iPhone 12 Pro Max lost service 2 hours ago and is now showing as Not Provisioned. Thanks. J 💙

  • x_Emma_H_35_x Emma Heyes (@x_Emma_H_35_x) reported from St Helens, England

    @O2 I am absolutely fed up of having no signal it's nearing 7 months now I have 2 contracts it's unacceptable I live in StHelens it's shocking I go Liverpool & get 5G. Then have the cheek to hound me to get new contracts NO sort out the signal I'm furious

  • tomjoneschester Tom Jones (@tomjoneschester) reported from Saltney, Wales

    @NadineDorries @virginmedia @O2 You really do thrive on misleading the British public, don't you? What an awful Cabinet we have governing us...

  • JanRose61920860 Jan Rose (@JanRose61920860) reported from Christleton, England

    @O2 My daughter contacted you recently regarding problems with the Caffè Nero free drink but you haven’t replied. It has happened twice in 3 weeks that the till has said voucher already used when it definitely wasn’t. It has also happened once at Greggs. She is out of pocket.

  • greenbhoy1 Paolo Mac (@greenbhoy1) reported from Prescot, England

    Thread: Twitter people I need some help. I’ve had my broadband with @SkyHelpTeam in excess of 15 years & my mobile with @O2 for not far off. I used up my data early this month, only happened a couple of times that. Topped up for 1GB on Wednesday for £10 & already it has gone.

  • michelle1993g Michelle Green (@michelle1993g) reported from Birkenhead, England

    @O2 I'm having issues with my network, it says I'm not registered with a network if I try and make a phone call. I can't call your helpline. Do you have a live chat? I have tried taking my sim out and putting it back in and restarting my phone. All my bills are up to date.

  • jonh64 Jon H (@jonh64) reported from Garston, England

    @O2 sent you D/M earlier regarding no network coverage after receiving new sim. ongoing issue.

  • kbirstlouxoxo__ Kbirst❄️ (@kbirstlouxoxo__) reported from Liverpool, England

    @O2 your automated thing is *****. Trying to speak to someone about an issue and all I’m getting is ‘bye’ this is not acceptable. ✋🏼✋🏼✋🏼

  • EmmaJStrong Emma J (@EmmaJStrong) reported from Halewood, England

    @O2 Had no 4G, signal to text or call since yesterday. Rely on @googlemaps for work and couldn’t access a thing. What the hell is going on? 😤😤😤😤

  • welshapplefan Rob T 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏉 (@welshapplefan) reported from Sandymoor, England

    @O2 I wish to raise a GDPR complaint. I have called your call centre twice & been disconnected after 23 minutes on each occasion. Your live chat in India refused to help me. Please can someone contact me urgently or I’m going direct to your CEO with this matter via email.

  • ChristineAnn63 Christine Doyle (@ChristineAnn63) reported from Liverpool, England

    @O2 Hi I applied for the Disney+ six month free trial and still haven’t received a txt to confirm it’s been set up? It’s been 4 days now. Can you help? I don’t know how to access he Disney channel?

  • adamdumbleton87 Adam Dumbleton (@adamdumbleton87) reported from Liverpool, England

    Hoping someone at @O2 can help me I’m trying to access my

  • ecsg1798 E Charles (@ecsg1798) reported from Liverpool, England

    @O2 Hello I've an issue with my account and payment

  • SteveyAsp Steve Aspinall (@SteveyAsp) reported from Runcorn, England

    Wow @O2 Customer Service is the worst I’ve come across

  • Cestrian_xbl Nikk McIntyre (@Cestrian_xbl) reported from Chester, England

    @O2 Since the merger the O2 signal has been shocking.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • joanne_l_t Joanne (@joanne_l_t) reported

    @sabphotos69 @O2 I’m in DY5, engineers have said the network just isn’t working well in our area, said they might upgrade in the next 2yrs! Told me to go to EE or use Wi-Fi calling…which is fine til I want to leave my house! Joke network!

  • KarenHalladay3 Karen Halladay (@KarenHalladay3) reported

    @carla_laszlo @O2 There are the worst phone provider I left them and went to sky x

  • TheOldDear Vivian Brickell (@TheOldDear) reported

    Used to be a time on Twitter that you could connect to organisations @o2 @apple etc when you got little to no help from their customer services. Now - total silence. Nothing. Dreadful.

  • DarrelWright16 Darrel Wright (@DarrelWright16) reported

    @O2 How do I make the My O2 App work again. I have tried resetting the password, uninstslling and re-installing the app and calling O2 customer services three times but it still doesn't work. Is there someone with more technical knowledge than customer services who can help?

  • peppakenny kennypool73 (@peppakenny) reported

    @O2 O2 network is so 💩

  • Jackpel2 Jack Perry (@Jackpel2) reported

    @O2 I lost my phone, i went to o2 shop on Tuesday to get a new sim it didnt work after 24 hours. I have since been to the o2 shop three more times and spent another two hours on the phone and my sim is still not working 😤

  • AS04642849 A S (@AS04642849) reported

    @O2 you provide a crap network (I'm lucky to get data on my commute), is going up by 17%. Let me guess, you having rising costs and there is nothing you can do?

  • Nobbie2020 John (@Nobbie2020) reported

    @O2 Instead of messing about with emojis you could be answering calls and dealing with problems still not had an answer reference my issue after I contacted you on here. And then you’ve put your rates up next month.

  • JordKnowles Jordan Knowles (@JordKnowles) reported

    I cannot describe how bad @o2 are.

  • Daniellastewar1 Daniella stewart (@Daniellastewar1) reported

    @O2 I don’t need any advice on payment. it’s paid this letter is vile you should look at how you correspond with your customers who end their contract. It’s rude and threatening. This was sent a week after ending the contract and paid. Now I will end all other contracts.