O2

O2 Outage Report in Ellesmere Port, Cheshire West and Chester, England

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The latest reports from users having issues in Ellesmere Port come from postal codes CH65.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Ellesmere Port, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Ellesmere Port and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Ellesmere Port, Cheshire West and Chester, England 11/18/2025 18:05

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (46%)

    Phone (46%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Ellesmere Port, Cheshire West and Chester, England

The most recent O2 outage reports came from the following cities: St Helens, Birkenhead, Ellesmere Port, Liverpool and Flint.

Loading map, please wait...
City Problem Type Report Time
United KingdomSt Helens Internet
United KingdomBirkenhead Internet
United KingdomEllesmere Port Internet
United KingdomLiverpool Phone
United KingdomFlint E-mail
United KingdomSt Helens Phone

Community Discussion

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O2 Issues Reports Near Ellesmere Port, England

Latest outage, problems and issue reports in Ellesmere Port and nearby locations:

  • Paul_Newton37 Paul Newton (@Paul_Newton37) reported from Birkenhead, England

    @O2 absolutely shocking disgraceful customer service. New phone O2 SIM 10 days later still no service. Spending hours on the phone getting passed around and fobbed off!! #avoido2

  • AnthonySeed5 Anthony Seed (@AnthonySeed5) reported from Liverpool, England

    @LeeCruickshank9 @O2 Full signal at Walton 😎

  • GadgetMaze Meirion Thomas (@GadgetMaze) reported from Shotton, Wales

    @O2 fantastic customer service from Jayne and Matt @o2broughton (Chester) on Saturday. They spent 2 hours figuring out a problem with my phone, and we had a giggle while doing it! Thanks 😊

  • milonoblet Milo (@milonoblet) reported from Hoylake, England

    @combat_boot @O2 @VodafoneUK @EE I'd recommend EE, best service/coverage. 20% Forces discount through DDS/BLC (DM me if you have neither & will sort you out).

  • Lauz_efc lauz efc (@Lauz_efc) reported from Liverpool, England

    @caville @O2 It was working this morning then come 12 it’s down.

  • Hel3110 Helen Smith (@Hel3110) reported from Birkenhead, England

    @O2 My phone has not had any internet access, it goes off on me, my messages don't send and its deletes. I spend a lot of money to your company and the service I am getting is disgusting. I am definitely changing networks. Not happy at all 😟

  • CondronMargaret Margaret Condron (@CondronMargaret) reported from Liverpool, England

    @O2 my direct debits came out a week later than it should have for some reason and I still owe for 1 of them. I keep trying to pay and its saying there's an issue with my payment and there shouldn't be.

  • Anamantovani Ana Slimming World (@Anamantovani) reported from Saltney, Wales

    @O2 After so many years as your customer, I may be leaving you! So disappointed with your Customer Service and inability to resolve a simple £20 order issue! 😤😭

  • itskalvinking Kalvin King (@itskalvinking) reported from Liverpool, England

    Never go with @O2 they don’t value loyal customers at all and can’t even come close to competing with other providers! Basically got told to accept their ridiculous offer or terminate my contract 😂🖕🏼

  • dbrindle92 David Brindle (@dbrindle92) reported from Liverpool, England

    @AdamWether @virginmedia @O2 For what you pay them you should be able to get signal on the moon

  • PaulBeacon0 Paul Beacon (@PaulBeacon0) reported from Roby, England

    I would be interested to see how @O2 handle this complaint case and what their resolution is. #Martinlewis @MartinSLewis #MSE

  • Hel3110 Helen Smith (@Hel3110) reported from Birkenhead, England

    @O2 My phone has not had any internet access 2day, it goes off on me, my messages don't send n its deletes, not receiving. I spend a lot of money to your company and the service I'm getting is disgusting. I am definitely changing networks. Not happy at all 😟

  • Kev_Edwards Kev (@Kev_Edwards) reported from Liverpool, England

    @O2 asking me to complete a survey on how good the network service is over SMS messaging, only I can't answer the questions due to my network service being so poor 😴

  • KellieW88 Kellie Walters (@KellieW88) reported from Liverpool, England

    @O2 no service again 🙄🙄🙄🙄 shittest network

  • jess_hornee J E S S (@jess_hornee) reported from Bagillt, Wales

    O2 is the shittest network by far my 4g takes about 3 hours to work sort it out @O2

  • LucySharpPR Lucy Sharp (@LucySharpPR) reported from Eccleston, England

    @RavWilding @ThreeUK @O2 That’s interesting! I pay £49 a month with three for a crap 7 and have been locked in for 24m - defo not making same mistake again xx

  • SteBurke44 Ste Burke (@SteBurke44) reported from Liverpool, England

    @xmeganblock @O2 I thought Vodafone was the worst ever Meg but then I joined 02. Worst 3 years of my life 😂😂😂😂😂

  • PaulBeacon0 Paul Beacon (@PaulBeacon0) reported from Liverpool, England

    @LizParsons71 @O2 @02 Ask @O2 to log it as a “Regulated Complaint” so that they do not just treat this as a “Circumstance” Would be interested if @MartinSLewis has any great advice for your case. #MSEForum

  • NickToye Nick Toye (@NickToye) reported from Mold, Wales

    @O2 Wow the chat team are not very helpful. Told me I would need to call 202 before 9 to cancel and re-order. Yeah closed at 8. More training required I feel.

  • rachelconno Rachel Connolly ☮ (@rachelconno) reported from Liverpool, England

    @p_dundas @DixonsCarphone @BBCWatchdog @CPWTweets @O2 were still waiting for £160 they have owed us since November , as part of a "trade in" deal , on the phone every other day getting nowhere, they admitted they owe us but the refund never gets done , their customer service is horrendous #carphonewarehouse @CPWTweets

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • aaronisloan Aaron Sloan (@aaronisloan) reported

    @O2 please can someone help me with my faulty phone, it doesn't hold charge and is under 1 month old it's a Samsung S20FE and battery lasts about 4 hours.... Can't find where to go on the website and on my o2 app as it is too complicated.

  • securebusiness Des Ward (@securebusiness) reported

    @O2 Have you actually looked at my issue, as you haven’t answered my question in the slightest. I used to be able to set a temp greeting but now can’t find the option to do so

  • stevehoy99 Steve Hoy (@stevehoy99) reported

    @o2 customer service appalling nowadays. Uncle in the hospital recovering from a stroke they decide to bar his phone for 3 days and charge his partner. Nothing they can do to help apparently

  • Heretoanywhere Kyle & Evie - be yourself, everyone else's taken! (@Heretoanywhere) reported

    @wpduk @O2 we just had a power cut in DE12 7? With our mobile signal almost non-existent (mobile companies know about & don't care) & the power out takes out the router, how we get ANY up to date info electronically? We can't, can we? Just a thought when ♿ & sitting in the dark!

  • hollymac1991 hollymac1991 (@hollymac1991) reported

    @O2 disgusting how you breach customer data protection, management team promise a call back the same day...2 days later still nothing back! At the point I’m going to seek legal advise to pursue this as it is an offence....

  • KLB1710 Karen Barber (@KLB1710) reported

    @O2 bit disappointed, your offering Disney+ with £2 off a month, i click on link to get the extra and then get told opps theres a problem and unable to show me that offer!!! #unfair #annoying

  • alwaysshaw1 Robert Shaw (@alwaysshaw1) reported

    @O2 All I want for Christmas is BETTER SIGNAL AND 4G IN MY AREA!

  • Ian_Somner Ian Somner (@Ian_Somner) reported

    @O2 Taking delivery of a new iPhone 12 today. Tried to contact Customer Services yesterday to order a 5g eSim but can’t get through to speak to anyone. Can you help please?

  • xxxsammiexxxxx sammie (@xxxsammiexxxxx) reported

    Anyone else having problems with @O2 ?? I have no network

  • debdebgarrod deb garrod (@debdebgarrod) reported

    @O2 have a problem in spain to get data working on 3 g. Have ensigns told on holiday have tried live chat and all I get is pages of faq. I have turned phone on and off. Tried different providers and still can’t access data on the go. Please Any help?????