O2

O2 Outage Report in Ellesmere Port, Cheshire West and Chester, England

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Ellesmere Port, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Ellesmere Port and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Ellesmere Port, Cheshire West and Chester, England 01/16/2026 12:15

January 16: Problems at O2

O2 is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (49%)

    Phone (49%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Live Outage Map Near Ellesmere Port, Cheshire West and Chester, England

The most recent O2 outage reports came from the following cities: Upton, Chester, St Helens and Liverpool.

Loading map, please wait...
City Problem Type Report Time
United KingdomUpton Total Blackout
United KingdomChester Phone
United KingdomSt Helens Internet
United KingdomLiverpool Phone
United KingdomSt Helens Internet
United KingdomBirkenhead Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Ellesmere Port, England

Latest outage, problems and issue reports in Ellesmere Port and nearby locations:

  • KAGSY6 KAGSY💄💅 (@KAGSY6) reported from Liverpool, England

    @O2 **** off not with O2

  • KarenWhiteFood Karen White (@KarenWhiteFood) reported from Chester, England

    1 hr 20 min trying to upgrade to a new iphone 11 with @O2 but because they never updated my name after being married 7 yrs ago (sent marriage certificate) won’t do it.. goodbye O2..

  • AgentLittleP Paul P (@AgentLittleP) reported from Liverpool, England

    Theres that many ppl checking the election and other bits in our area my @o2 mast has dropped me from #4G down to H+ either that or they are having maintenance!

  • ItsVickyBee Vicky Bee (@ItsVickyBee) reported from Liverpool, England

    @O2 not even a week with you and already been told I have to call customer service! This is joke!!! 😤 So angry right now!

  • Jamie_McGaghey Jamie Mc (@Jamie_McGaghey) reported from Garston, England

    Disgusted the way "Emma" at @O2 spoke and poorly communicated to me today. Complaint logged! Never had that from o2 in 14 years

  • samkavanagh09 Sam Kavanagh (@samkavanagh09) reported from Sandymoor, England

    @O2 how do i cancel my contract

  • GaryLiverpool Gary (@GaryLiverpool) reported from Liverpool, England

    @O2 have confirmed issues since 12:09 #o2down

  • RichtMUFC99 Sir Richard Richard 🇪🇺 (@RichtMUFC99) reported from Prescot, England

    @Gazmo1 @graeme_wilko @O2 Its basic stuff as you say. Very very poor this from @O2. I genuinely and perhaps naively thought that customer service had moved on the a better place. Clearly not.

  • davidbowes80 Dave the deccy (@davidbowes80) reported from St Helens, England

    After being with @O2 for 20 years I left because the coverage was terrible moved to @ThreeUK stupidly signed a 2 year deal and the coverage is absolutely shocking vem worse than O2 I think you should sort your network out before trying 5g #notgettingwhatipayfor

  • pendo86 Dan 🏳️‍🌈🌹🇪🇺 (@pendo86) reported from Prescot, England

    Hi @O2. Your website says there aren’t any problems in my area but I can’t make outbound calls. I don’t know if I can receive them. I’ve tried restarting my iPhone but no luck. I’m trying to work from home but I can’t make any calls.

  • GaryLiverpool Gary (@GaryLiverpool) reported from Liverpool, England

    @O2 is there any issues with the network in Liverpool

  • Ffilly95 Ffi Davies (@Ffilly95) reported from Liverpool, England

    @O2 No, I haven't - which is awful as a Welsh woman. But he might not tour after this so not taking any chances! I wish I could meet him😂 bet his band will be phenomenal!

  • KAGSY6 KAGSY💄💅 (@KAGSY6) reported from Liverpool, England

    @STEWILLIAMS14 @O2 Think the poor ****** falling for it 😕

  • Burkster76 Martin Burke (@Burkster76) reported from Widnes, England

    @MissWhyOh @O2 @AppleSupport I wouldn't just say this is restricted to XR my wife has an 8 and she has had connection, internet and sounding like a robot issues for 12 literally counting down the weeks until she can bin O2 and get with a decent provider and a decent phone.😠😠

  • Smith_Chris3003 Christopher smith 🏃🏻‍♂️🏃🏻‍♂️ (@Smith_Chris3003) reported from Eccleston, England

    If there is one thing I need to tell people before I did, it’s never take out o2 insurance 👎🏻 absoloutey dreadful @O2

  • MrsFoot44 Sue Lightfoot (@MrsFoot44) reported from Ellesmere Port, England

    @O2 worst customer service in history.

  • AndyMcK1982 Andy McKeown (@AndyMcK1982) reported from Liverpool, England

    @CPWTweets Visited two stores to renew my contract. No phones available because you’re shutting them down. Went direct with @O2 instead....

  • sandracw66 Sandracw (@sandracw66) reported from Shotton, Wales

    @O2 hi I have two phones on sim only which are now out of contract. how can i get cheaper monthy rolling service without a contract please

  • samkavanagh09 Sam Kavanagh (@samkavanagh09) reported from Sandymoor, England

    @O2 im at the end of my contract have taken a new one out with a different network but want to keep the same number so waiting for them to change it over. they said when they sort it itll cancel itself but just want fo make sure as i dont want to be paying to lots of bills

  • Lauz_efc lauz efc (@Lauz_efc) reported from Liverpool, England

    @O2 hi 02 I have a new contract with yourself and when I put the sim in it says sim not provisioned can you help

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • KatieNicole28 Katie Stanworth (@KatieNicole28) reported

    @O2 I don’t even know how anybody was able to access the app/website. I spent all day trying to access both. As an o2 and Virgin media customer I feel let down by both platforms. You’ve already got people reselling them. Think these tickets should be allowed to be put back on sale!!

  • jimWbgt jim watts (@jimWbgt) reported

    @O2 Appalling service, expected much better from a company that proclaims "At O2 it's our responsibility to be there for our customers, providing fantastic connectivity and the best value while maintaining the industry's leading customer service", not much on show today

  • Rustyone80 Russell Kerr (@Rustyone80) reported

    @O2 Absolutely shocking. App hasn't worked since 8am this morning. Not even a chance of getting in just frozen. But suprise surprise, ticket sites have managed to get hold of them without problems and now trying to resell them at scandalously over the top prices

  • chikiminki Mirella Green (@chikiminki) reported

    @O2 @peterkay_co_uk How did you manage to do that when the website and the app has been down all day? At least we can now buy them from the scammers for 3 or 4 times face value. Strange how the bots worked the website. Don't wish luck, apologise for this farce!

  • Burtjmmmassxxx Burt j (@Burtjmmmassxxx) reported

    @O2 Well @02 you lose another customer today

  • safetymouse Jenny Bryant (safetymouse) (@safetymouse) reported

    @RealSamboraFan @O2 Because when you went through the app you are redirected to Gigs and Tours site to buy your ticket....they are the site they use. But I agree when the app didn't work O2 needed to share this info. I was just lucky to find out and buy tickets as from 8.30 O2 app down.

  • DJPearcy92 Pearcy (@DJPearcy92) reported

    @O2 The app has been down all day and still is now 😒

  • HAMBOLOR IAN HAMBO (@HAMBOLOR) reported

    @O2 Need to put a freedom of information request in to see if this is transparent- must only have had a couple of tickets as everyones been trying to log in all day and it’s not been working so can’t see how they possibly sold out. People on 3 network got some

  • Mac1965 Steve McGuiness (@Mac1965) reported

    @virginmedia @jezrab Not one single customer believes you. I don't. Why? Cus they are now being sold by touts on numerous websites at 4 x the price. Utter management incompetence. WTF have you linked up with @o2 - they are useless!

  • Stigstern Paul stern (@Stigstern) reported

    @O2 all day I have tried #peterkaytickets and so badly let down. Last time I got tickets and cancelled on us. Now I get the chance and no chance #gutted @peterkay_co_uk