O2

O2 Outage Report in Ellesmere Port, Cheshire West and Chester, England

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Ellesmere Port, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Ellesmere Port and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Ellesmere Port, Cheshire West and Chester, England 03/31/2026 05:55

March 31: Problems at O2

O2 is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (42%)

    Phone (42%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (22%)

    Total Blackout (22%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (%)

    TV (%)

Live Outage Map Near Ellesmere Port, Cheshire West and Chester, England

The most recent O2 outage reports came from the following cities: Liverpool.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool E-mail
United KingdomLiverpool Internet
United KingdomUpton Total Blackout
United KingdomChester Phone
United KingdomSt Helens Internet
United KingdomLiverpool Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Ellesmere Port, England

Latest outage, problems and issue reports in Ellesmere Port and nearby locations:

  • bearnetuk Pete Baston (@bearnetuk) reported from Buckley, Wales

    @andyscargill @O2 @TheCountessNHS O2 sent me a survey ! I used it to highlight the problem at the Countess site...

  • Paul19RedTitles Paul (@Paul19RedTitles) reported from Liverpool, England

    @O2 Had 5 people at work all trying in the app and website from 8.00am, everyone refreshing both but nothing!! #AbsoluteShitShow touts and agencies seem to have had no issues @Ofcom may need to take a look at the practices?? #BloodyJoke (no pun!!) @peterkay_co_uk

  • emzz6 Emma Springford (@emzz6) reported from St Helens, England

    @GodsGift1983 @O2 Me too….been them forever and had problem after problem with signal etc, time to change network I think once contact comes to an end

  • jonh64 Jon H (@jonh64) reported from Garston, England

    @O2 sent you D/M earlier regarding no network coverage after receiving new sim. ongoing issue.

  • ripinmypants Ryan Davies (@ripinmypants) reported from Hope, Wales

    @O2 can someone help me regarding my order please

  • Ben_Alex_86 Ben Alexander (@Ben_Alex_86) reported from Roby, England

    @O2 priority is down, absolute joke. Deffo nothing to do with the Peter Kay tickets going up is it?????

  • LeeJLewis leejlewis (@LeeJLewis) reported from Liverpool, England

    @O2 It's an ongoing fault with "your equipment yet again in the area" fix the 4G before rolling out the 5G !!

  • mrmrjarrold Matthew Jarrold (@mrmrjarrold) reported from Liverpool, England

    @O2 so my wife’s been holding on for 1hr 52 mins to speak to your customer service dept and just been cut off. What an absolute shambles.

  • x_Emma_H_35_x Emma Heyes (@x_Emma_H_35_x) reported from St Helens, England

    @O2 I am absolutely fed up of having no signal it's nearing 7 months now I have 2 contracts it's unacceptable I live in StHelens it's shocking I go Liverpool & get 5G. Then have the cheek to hound me to get new contracts NO sort out the signal I'm furious

  • Madhavchoubey Madhav (@Madhavchoubey) reported from Liverpool, England

    @O2 Hi there, I tried booKing the sunday movie by using the voucher provided but it kept giving me an error. Please help

  • MissHLVaughan Hannah Vaughan (@MissHLVaughan) reported from Liverpool, England

    @O2 I have paid off my watch contract now and cancelled the airtime for it on Friday. Saturday I had no phone signal, Sunday I called into your shop to see why to be told my phone had been disconnected too. I didn’t ask for this. Today I have received a bill for the rest of my

  • JamesRoberts330 James Roberts (@JamesRoberts330) reported from Halewood, England

    Couldn’t have picked the WORST day to go back to @O2 for sure. Nothing on their website is working and getting 504 bad gateway errors all the time. C’mon #O2 #O2UK sort it out guys 🫧

  • itspaulactually Paul (@itspaulactually) reported from St Helens, England

    Nah, @o2, you’re *************** now. If I’m in a crowd of more than 10, I get no signal. Tear up my contract now. @ee, you game?

  • ecsg1798 E Charles (@ecsg1798) reported from Liverpool, England

    @O2 Hello I've an issue with my account and payment

  • glenaowen Glen Owen (@glenaowen) reported from Chester, England

    99% no @O2 signal in and around Chester, been in store today to swap SIM to try and fix it but still no better. 😩. Anyone else experiencing the same?

  • ianpyeiseboe ɪᴀɴ ᴘʏᴇ (@ianpyeiseboe) reported from Widnes, England

    @michael_battye @O2 They are awful

  • Paul19RedTitles Paul (@Paul19RedTitles) reported from Liverpool, England

    @O2 @peterkay_co_uk Been trying this n website and app since 8.30am just to see if I could at least login but crash crash crash crash crash crash crash crash crash crash crash crash crash crash crash 😩😩

  • NathanHodson111 Nathan Hodson (@NathanHodson111) reported from Birkenhead, England

    @O2 @HeyJohnHooker Can you just address the problem instead of asking everyone to private message you…… there clearly a problem with your app since so many are having the issue….

  • MatthewTraynor Matthew Traynor (@MatthewTraynor) reported from Liverpool, England

    @O2 Hi, thanks for coming back to me, I managed to speak to customer services yesterday who managed to fix it for me.

  • Madhavchoubey Madhav (@Madhavchoubey) reported from Liverpool, England

    @O2 The worst decision I have ever made is going with O2 Network. I have visited different stores, called customer service but not getting any resolution.Will suggest to all my friends & family not to use their services. Having sleepless nights because of @O2

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • CannyAuldGyruum Abe (@CannyAuldGyruum) reported

    @AppleSupport Hi no that hasn't work unfortunately. He has been to the local @O2 store but they have been unable to help. @O2 anything from you to help...?!

  • CarlosShelu Papii Dee (@CarlosShelu) reported

    @O2 is there a reason why all your customer service number are not connecting

  • Gucci_Hughes 👉🏼 Brad Hughes 👈🏼 (@Gucci_Hughes) reported

    @O2 oh and I've never paid late, my wife's contract is in my name as a joint contract so hers would be affected too if that was the case, just my handset, she has the same one but only difference is mine is an e-sim (by choice) and she has a physical sim

  • GCT1UK Glyn Taylor (@GCT1UK) reported

    @O2 sadly after being a business customer with o2 for over 15yrs I feel its time to switch to alternative network. The reason poor coverage. If you want proof go on your coverage checker for my post code it says excellent. Then stand in my back garden and tell me if it is or not!

  • Gucci_Hughes 👉🏼 Brad Hughes 👈🏼 (@Gucci_Hughes) reported

    @O2 absolutely no signal, not even basic signal for calls and SMS... Been like this now for 2.5hrs and it's not specific to my area as I've travelled from #Southampton to #fareham and my wife's signal is fine. Getting very annoyed QUICKLY!

  • _catlow Martyn Catlow (@_catlow) reported

    @O2 Is that all you folks can offer in terms of support, referral to a resource which is inaccurate, static and does not represent the real world ? I have a service problem and it’s not being addressed, what are O2 going to do about it ?

  • LewisB1983 Lewis Bell (@LewisB1983) reported

    @O2 another company who take money without providing a service!!!

  • CarthySM Simon (@CarthySM) reported

    So upgraded my phone a few months ago with the promise of a £300 gift card with @O2. After repeated emails, phone calls nobody ever responds. Unprofessional, non-existent customer service, see how they like it when I blank their calls and letters for non payment of bill! 🖕

  • theredsnapper marc redford (@theredsnapper) reported

    @O2 Who to and how do we report network issues, 02 Status reports give nothing more than ‘there’s mast issues’ no updates at all even though they’ve been requested! 🤷🏼 #FirstWorldProblems

  • 46karenk karen knight (@46karenk) reported

    @O2 I was promised a reward card of £300 when I upgraded my phone at end of July. Despite a case and complaint being upheld by o2 I still don't have the reward card. How do I escalate this complaint and speak to someone