O2 outages and service status in Ellesmere Port, England
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Full Outage Map
- O2 generated 0 outage signals in the last 24 hours around Ellesmere Port, including 0 direct reports.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in Ellesmere Port, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Ellesmere Port, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Live Outage Map Near Ellesmere Port, England
The most recent O2 outage reports came from the following cities: St Helens.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens
|
Phone | 2 months ago |
|
Liverpool
|
Phone | 3 months ago |
|
Liverpool
|
5 months ago |
Community Discussion
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O2 Issues Reports Near Ellesmere Port, England
Latest outage, problems and issue reports in Ellesmere Port and nearby locations:
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Karianne Harston (Kez) (@Kez_Harston) reported from Broughton and Bretton, Wales@O2 Where is my order? I should have received it on 21st jan. No tracking given. No update recieved. 02 wont refund me or cancel the order. Called 5 times, spent hours on hold. No reply to my complaint. Whats going on?
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Sue Lightfoot (@MrsFoot44) reported from Ellesmere Port, England@O2 worst customer service in history.
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Swell ✌🏻 (Pronoun: She/Her) (@Swell09) reported from Birkenhead, England@O2 hey folks are there any issues with the network today? My partner has no signal and can’t receive calls.
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Kalvin King (@itskalvinking) reported from Liverpool, EnglandNever go with @O2 they don’t value loyal customers at all and can’t even come close to competing with other providers! Basically got told to accept their ridiculous offer or terminate my contract 😂🖕🏼
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Scouse Number 1 (@ScouseNumberOne) reported from Garston, England@O2 you are as an organisation possibly the worst most incompetent, disorganised shambles of an excuse of a company I have ever come across and at this point are making @VodafoneUK look professional and trust me I wouldn’t trust them to make a cup of tea
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Hannah Vaughan (@MissHLVaughan) reported from Liverpool, England@O2 I have paid off my watch contract now and cancelled the airtime for it on Friday. Saturday I had no phone signal, Sunday I called into your shop to see why to be told my phone had been disconnected too. I didn’t ask for this. Today I have received a bill for the rest of my
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Steven Tattum #KeepWalesSafe 💙 (@modtl11) reported from Connah's Quay, Wales@O2 hi. I have messaged many times about transferring my dad's payg number to his new contract. The page on the app is STILL offline, the o2 shop couldn't do it and 202 just tells us to use the app which doesn't work. I'm getting rather angry now about this.
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Vicky Bee (@ItsVickyBee) reported from Liverpool, England@O2 not even a week with you and already been told I have to call customer service! This is joke!!! 😤 So angry right now!
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Gary (@GaryLiverpool) reported from Liverpool, England@O2 have confirmed issues since 12:09 #o2down
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Willis Sweeney (@willissweeney97) reported from Liverpool, EnglandI’ve been waiting half an hour to speak to customer services??? @O2 🙄
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Glen Owen (@glenaowen) reported from Chester, England99% no @O2 signal in and around Chester, been in store today to swap SIM to try and fix it but still no better. 😩. Anyone else experiencing the same?
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Gary (@GaryLiverpool) reported from Liverpool, EnglandOver an hour cut off 5 times from @O2 I know you’re operating a reduced contact centre but this is such a bad customer experience with poor options on your IVR system that result in the female robot saying “thanks for calling O2 goodbye” without even getting any help or an agent
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Nathan Hodson (@NathanHodson111) reported from Birkenhead, England@O2 @HeyJohnHooker Can you just address the problem instead of asking everyone to private message you…… there clearly a problem with your app since so many are having the issue….
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Paul Newton (@Paul_Newton37) reported from Birkenhead, England@O2 absolutely shocking disgraceful customer service. New phone O2 SIM 10 days later still no service. Spending hours on the phone getting passed around and fobbed off!! #avoido2
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lauz efc (@Lauz_efc) reported from Liverpool, England@O2 hi 02 I have a new contract with yourself and when I put the sim in it says sim not provisioned can you help
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This is me 🧶 (@Margymoo) reported from Birkenhead, England@O2 can’t get through on the phone, I need help please ?
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Anthony Seed (@AnthonySeed5) reported from Liverpool, England@LeeCruickshank9 @O2 Full signal at Walton 😎
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James Roberts (@JamesRoberts330) reported from Liverpool, EnglandHi @O2 can customers still bring phones into Liverpool stores for the O2 Recycle service? Got a few iPhones that I want to trade in. Thanks. James
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Nick Toye (@NickToye) reported from Mold, Wales@O2 Wow the chat team are not very helpful. Told me I would need to call 202 before 9 to cancel and re-order. Yeah closed at 8. More training required I feel.
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Karianne Harston (Kez) (@Kez_Harston) reported from Broughton and Bretton, Wales@O2 where is my order? Shocking customer service! Items due on 21/1/23. No tracking Number given. Wont refund me. Wont cancel the order. Wont tell me where products are. Your staff Cant access my account instore. 02 Ignored my complaint email 🤬 #02
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Son Lyme (@Son_Lyme) reported@kokeshimum @O2 Could it be because morons who receive awful service continue to subscribe and pay their monthly fee Sarah?
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Eerik Beeton, MCIM Cmktr (@EerikBeeton) reportedHey @O2, even Pitbull cancelled his concert in Riga last minute due to "technical issues", but somehow your roaming network is putting on an even worse performance. Stuck on 'No Service' in Latvia with a fully paid contract. Can a human DM me to fix this backend glitch?
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Matt Hudson (@MattHuddyHudson) reported@pmiddy78 @VodafoneUK @O2 Don't do it you'll regret it , been trying to upgrade for weeks and can't . Signal is awful .
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Zakariya 🇲🇦 (@ZaksWorld_) reported@aaroncikaya @O2 All telco are terrible
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v (@matchstickstorm) reported@O2 why is it so hard to upgrade my sim now? 1st of all, the “upgrade” options are ridiculously expensive and filled with **** i dont want/need, second- i went for a proper “upgrade” plan so i can keep my number, said i was switching to android but youve just changed my tariff?
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lizrichards24 (@SonyRichards4) reported@O2 can you please help me cancel an 02 SIM card I have never used or wanted that is linked to my Virgin account?
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Mitch Hirsty (@mitchhirsty) reported@Lucozade3D @O2 Look O2, another person who is getting the same issue when trying to pay the bill. Surely you know this is widespread by now! Sort it out and stop blaming your customers for your mistakes!
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Deano... (@Frugal_ways) reported@O2 Pretty much, yes. Whenever I'm in an asda it's the same, although I suspect that's asda blocking signal as their in house wifi works (opening their own website in the browser window)
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PeterW (@PeterW4tw) reported@DominyRichard @kokeshimum @O2 This, very much this. OFGEM should cross-reference mast plan objectors and those complaining about poor cell service, them name and shame
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Chris (@Uncle_C_J) reported@xxxxminniex @O2 This happened to my elderly mum, too! A few months in a row. I kicked off with O2. They did help out and refund a good chunk of it. Then I put a spend cap of £0 on. It stops all the premium rate things like this happening.