O2

O2 Outage Report in Ellesmere Port, Cheshire West and Chester, England

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The latest reports from users having issues in Ellesmere Port come from postal codes CH65.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Ellesmere Port, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Ellesmere Port and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Ellesmere Port, Cheshire West and Chester, England 11/19/2025 08:35

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (46%)

    Phone (46%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Ellesmere Port, Cheshire West and Chester, England

The most recent O2 outage reports came from the following cities: St Helens, Birkenhead, Ellesmere Port, Liverpool and Flint.

Loading map, please wait...
City Problem Type Report Time
United KingdomSt Helens Internet
United KingdomBirkenhead Internet
United KingdomEllesmere Port Internet
United KingdomLiverpool Phone
United KingdomFlint E-mail
United KingdomSt Helens Phone

Community Discussion

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O2 Issues Reports Near Ellesmere Port, England

Latest outage, problems and issue reports in Ellesmere Port and nearby locations:

  • Kazz1010 Karen (@Kazz1010) reported from Birkenhead, England

    @O2 charged me £76 to a scam number whilst I was having a brain tumour removed. After 2 weeks of them offering me £10 off my bill I’m too tired to fight. Please retweet and help me 🙏🏻

  • goalie310 Goalie310🏆🏆🏆🏆🏆🏆 (@goalie310) reported from Liverpool, England

    @MartinSLewis @o2 Martin been asking O2 questions regarding dormant policy on contracts after they’d been taking 7 years worth off a pensioner and only came to attention on his death. They say 12 months back pay, now not after the money just want change to this activity, any help

  • PLees321 Paul Lees (@PLees321) reported from Garston, England

    @O2 Awful customer service for my 71 year old mother today. Still not sorted. Promised a call back. Still waiting.

  • KAGSY6 KAGSY💄💅 (@KAGSY6) reported from Liverpool, England

    @STEWILLIAMS14 @O2 Think the poor ****** falling for it 😕

  • joanreece jo m b (@joanreece) reported from Liverpool, England

    @O2 are awful 😡 so they say with work being carried out it may affect things BUT I cant phone anyone, I cant even send a text to anyone all day this has been it's a disgrace. I run a p/t online business how the hell am I meant to do that!! 😡😡

  • shanklyshop Official Shankly Merchandise (@shanklyshop) reported from Liverpool, England

    @O2 I’m having more issues with this network, possibly the worst network I have ever been on

  • sandracw66 Sandracw (@sandracw66) reported from Shotton, Wales

    @O2 hi I have two phones on sim only which are now out of contract. how can i get cheaper monthy rolling service without a contract please

  • GaryLiverpool Gary (@GaryLiverpool) reported from Liverpool, England

    @O2 is there any issues with the network in Liverpool

  • Solsticebaby KLee (@Solsticebaby) reported from Ellesmere Port, England

    30 minutes on the phone to @O2 to pay off my device and then they hang up. Disgraceful customer service.

  • GaryLiverpool Gary (@GaryLiverpool) reported from Liverpool, England

    Over an hour cut off 5 times from @O2 I know you’re operating a reduced contact centre but this is such a bad customer experience with poor options on your IVR system that result in the female robot saying “thanks for calling O2 goodbye” without even getting any help or an agent

  • SkinnerMaria Dr. maria skinner (@SkinnerMaria) reported from Chester, England

    @O2 how do I cancel my contract? Am having to resort to this in the absence of an option on your website ...

  • GaryLiverpool Gary (@GaryLiverpool) reported from Liverpool, England

    @O2 have confirmed issues since 12:09 #o2down

  • antdonn_007 AntDonn (@antdonn_007) reported from Deysbrook, England

    @O2 well your tech support is not fit for purpose ! Your answer is your ****** , hahaha , so went to Apple store excellent problem sorted , kind and understanding, unlike o2 who told me to change a battery in an iPad !! #idiots just boycot o2 less stress

  • KAGSY6 KAGSY💄💅 (@KAGSY6) reported from Liverpool, England

    @O2 **** off not with O2

  • Margymoo This is me 🧶 (@Margymoo) reported from Birkenhead, England

    @O2 been phoning #customerservice, should they be hanging up on me ? Need help #ASAP

  • Jamie_McGaghey Jamie Mc (@Jamie_McGaghey) reported from Garston, England

    Disgusted the way "Emma" at @O2 spoke and poorly communicated to me today. Complaint logged! Never had that from o2 in 14 years

  • JamesRoberts330 James Roberts (@JamesRoberts330) reported from Halewood, England

    @VodafoneUK @O2 Hi James, I stupidly recycled my iPhone X with O2 and wow it was the worst thing I ever did tbh. Took the phone into store on 15 Sept and still awaiting cleared funds to credit my account 🤬. For future reference can I take phones into the Vodafone store to trade-in? Thanks 👍

  • ShanePinnington Shane Pinnington (@ShanePinnington) reported from Chester, England

    @O2 have to say really poor service from you guys this morning, I’ve spoke to 3 different people now and still haven’t reached a conclusion on where I’m trying to get too and it’s not hard either ! Time for a change maybe !

  • JamesRoberts330 James Roberts (@JamesRoberts330) reported from Liverpool, England

    Hi @O2 can customers still bring phones into Liverpool stores for the O2 Recycle service? Got a few iPhones that I want to trade in. Thanks. James

  • Lauz_efc lauz efc (@Lauz_efc) reported from Liverpool, England

    @O2 hi 02 I have a new contract with yourself and when I put the sim in it says sim not provisioned can you help

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • dikshadutta Diksha Dutta (@dikshadutta) reported

    @O2 @o2de Hi @o2de , it is also very frustrating to keep waiting on the customer support for hours before you talk to someone and then you never get to talk to the same person again. It takes easily 40 mins to get in touch with a real person to talk to after listening to automatic voice.

  • DylanTh08251704 Dylan Thornton (@DylanTh08251704) reported

    @O2 seriously? You get a big fine for overcharging customers and now you're increasing your airtime plan rates??? **** off. Can't wait until this contract it over, never going with O2 again. Terrible servers. Money stealing *****

  • AlixAlixcool Alix (@AlixAlixcool) reported

    @O2 Morning 02 Iam new to your network and have a issue with call waiting everytime I click it to turn it on it says Failed to read data something went wrong check sim. I have sent you a dm about this issue

  • dikshadutta Diksha Dutta (@dikshadutta) reported

    @O2 Dear @o2de team, can someone help me set up the fritz box 7590 ? Is it not something that the o2 technician helps with when they visit home ? I am really confused with this customer service. And I am struggling with setting up WiFi at home. Can I talk to someone on phone on eng?

  • Fran_natalie Fran🤙🏼 (@Fran_natalie) reported

    @O2 why’d you increase my tariff when for last couple of days I’ve had no service and 4G cuts in and out?

  • EmmaS_1989 Emma (@EmmaS_1989) reported

    @VodafoneUK Hi! So my number has ported over, I can make calls from my iPhone but the number is still connected to @o2 and when people call me, it rings via o2. Can you help?

  • Hoyley5601 Mr White (@Hoyley5601) reported

    @O2 tried for several nights now after coming in from work to ring to speak to one of your team only to be cut off every single time. Looks like I'll not be renewing my contract. Horrendous customer service

  • chantellejo84 Chantelle 💫🌙#BLM 👊🏽 (@chantellejo84) reported

    @patrickcoyle09 @HarleyShah What the f*ck @O2 i pay nearly 50 quid a month for only 15gb!! And I've been a customer for nearly 20 years!!! Talk about rewarding loyalty!! Ffs. I'm defo paying this phone off nxt month n then I'm switching! 😡

  • TheTyChapman Tyler Chapman (@TheTyChapman) reported

    @O2 what is the number i forward spam messages onto, i’ve just got one about a fail payment from an 07 number

  • ShaidulHoque1 Shaidul Hoque (@ShaidulHoque1) reported

    @O2 Hi O2, getting no response from your chat and customer services is constantly busy.. how long does it take for my number to transfer over from EE? Already provided PAC no: and activated new 02 Sim. Would appreciate some customer service