O2 Outage Report in Ellesmere Port, Cheshire West and Chester, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Ellesmere Port, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Ellesmere Port and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (51%)
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Internet (24%)
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Total Blackout (16%)
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Wi-fi (4%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Ellesmere Port, Cheshire West and Chester, England
The most recent O2 outage reports came from the following cities: St Helens, Runcorn and Liverpool.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens |
Phone | |
| Runcorn |
Phone | |
| Liverpool |
Phone | |
| Liverpool |
Phone | |
| Liverpool |
Internet | |
| Liverpool |
Phone |
Community Discussion
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O2 Issues Reports Near Ellesmere Port, England
Latest outage, problems and issue reports in Ellesmere Port and nearby locations:
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Official Shankly Merchandise
(@shanklyshop) reported
from
Liverpool, England
@O2 I’m having more issues with this network, possibly the worst network I have ever been on
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Karen
(@Kazz1010) reported
from
Birkenhead, England
@O2 charged me £76 to a scam number whilst I was having a brain tumour removed. After 2 weeks of them offering me £10 off my bill I’m too tired to fight. Please retweet and help me 🙏🏻
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Lindsey
(@lindseyjthom) reported
from
Liverpool, England
Had nothing but signal problems since joining @O2 😣
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KLee
(@Solsticebaby) reported
from
Ellesmere Port, England
30 minutes on the phone to @O2 to pay off my device and then they hang up. Disgraceful customer service.
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Willis Sweeney
(@willissweeney97) reported
from
Liverpool, England
I’ve been waiting half an hour to speak to customer services??? @O2 🙄
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Shane Pinnington
(@ShanePinnington) reported
from
Chester, England
@O2 have to say really poor service from you guys this morning, I’ve spoke to 3 different people now and still haven’t reached a conclusion on where I’m trying to get too and it’s not hard either ! Time for a change maybe !
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Willis Sweeney
(@willissweeney97) reported
from
Liverpool, England
@O2 why can’t I get through to customer services I’ve been trying to get through for half an hour now????
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This is me 🧶
(@Margymoo) reported
from
Birkenhead, England
@O2 problem needs resolving today , can you help ?
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Jamie Mc
(@Jamie_McGaghey) reported
from
Garston, England
Disgusted the way "Emma" at @O2 spoke and poorly communicated to me today. Complaint logged! Never had that from o2 in 14 years
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Paul Lees
(@PLees321) reported
from
Garston, England
@O2 Awful customer service for my 71 year old mother today. Still not sorted. Promised a call back. Still waiting.
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Gary
(@GaryLiverpool) reported
from
Liverpool, England
Over an hour cut off 5 times from @O2 I know you’re operating a reduced contact centre but this is such a bad customer experience with poor options on your IVR system that result in the female robot saying “thanks for calling O2 goodbye” without even getting any help or an agent
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jo m b
(@joanreece) reported
from
Liverpool, England
@O2 are awful 😡 so they say with work being carried out it may affect things BUT I cant phone anyone, I cant even send a text to anyone all day this has been it's a disgrace. I run a p/t online business how the hell am I meant to do that!! 😡😡
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Dr. maria skinner
(@SkinnerMaria) reported
from
Chester, England
@O2 how do I cancel my contract? Am having to resort to this in the absence of an option on your website ...
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James Roberts
(@JamesRoberts330) reported
from
Halewood, England
@VodafoneUK @O2 Hi James, I stupidly recycled my iPhone X with O2 and wow it was the worst thing I ever did tbh. Took the phone into store on 15 Sept and still awaiting cleared funds to credit my account 🤬. For future reference can I take phones into the Vodafone store to trade-in? Thanks 👍
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This is me 🧶
(@Margymoo) reported
from
Birkenhead, England
@O2 been phoning #customerservice, should they be hanging up on me ? Need help #ASAP
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James Roberts
(@JamesRoberts330) reported
from
Liverpool, England
Hi @O2 can customers still bring phones into Liverpool stores for the O2 Recycle service? Got a few iPhones that I want to trade in. Thanks. James
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AntDonn
(@antdonn_007) reported
from
Deysbrook, England
@O2 well your tech support is not fit for purpose ! Your answer is your ****** , hahaha , so went to Apple store excellent problem sorted , kind and understanding, unlike o2 who told me to change a battery in an iPad !! #idiots just boycot o2 less stress
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Willis Sweeney
(@willissweeney97) reported
from
Liverpool, England
@O2 I just want to buy my contract out, switch my number out to another network oh my god WHY CANT I get through to your customer service line 🙄 shocking customer service this even from use
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Gary
(@GaryLiverpool) reported
from
Liverpool, England
@O2 have confirmed issues since 12:09 #o2down
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Goalie310🏆🏆🏆🏆🏆🏆
(@goalie310) reported
from
Liverpool, England
@MartinSLewis @o2 Martin been asking O2 questions regarding dormant policy on contracts after they’d been taking 7 years worth off a pensioner and only came to attention on his death. They say 12 months back pay, now not after the money just want change to this activity, any help
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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@Lovelife
(@TreatsSb) reported
@o2 Can someone help please. I need to do a transfer of ownership today. But I can't get through on the phone due to 'high demand'
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Blue Nexi
(@bluenexi) reported
@O2 no way did odeon tickets go in first few seconds they became available. I had 2 phones on it and it crashed immediately on both and now saying out of stock. This was the one benefit I stick with o2 for and since you changed to any day never get them. #noreasontostay #dodgy
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Simon Richardson
(@simonr555) reported
@amyclement94 @O2 Signal is awful bloody everywhere and when you do get 5G it stops everything working!
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Tucks
(@siinpembs) reported
@ibm141011 @O2 I'm down in Wales and the same here!.....then they have the nerve to send out texts yesterday regarding a massive price increase.cant wait for my contract to end
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ickle kate
(@kate_wellings) reported
@O2 how can you justify a 13.4% increase in air time costs when lost of the time I have to switch my phone to 3G to access the internet at the coverage is so bad!!!!
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Paul Marshall
(@paulm844) reported
@Suw @O2 @Ofcom Mine went from £16 to £17.38 in April last year (after two months) and now will go to £20.95. No change in the service. Yes inflation etc, but RPI is a terrible measure, and +3.9% per year regardless, is poor form.
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Brian
(@BrianCol2021) reported
@O2 @VMO2News @virginmedia My o2 website down all day, been trying to log into my account after email announcing increase of charges April 2023 price of monthly will rise 13.4 (RPI) rate of inflation, plus an additional 3.9%. Its actually more than that my new charge is over 20%
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Sophia Saffarian
(@SophiaSaffarian) reported
@O2 Same standard generic response. Around £5/month increase PER customer & you’re blaming it on the cost of living - how insensitive is that???? Makes no sense. Sounds more like taking advantage of an opportunity to profit (aka greed). Look into it & what they’re doing is unfair
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Tosca
(@Cassandra234) reported
@O2 I will be leaving as soon as my contract ends never to return and will urge all friends and family to avoid you like the plague.
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Jackerlus
(@Jackerlus_) reported
@TheTacticalBrit @O2 fyi, tesco mobile use the O2 network infrastructure and aren't including annual CPI increases in contracts until 27th march. if you want a locked price pick up a contract with them before that date.