O2

O2 Outage Report in Ellesmere Port, Cheshire West and Chester, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Ellesmere Port, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Ellesmere Port and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Ellesmere Port, Cheshire West and Chester, England 01/21/2026 16:40

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (49%)

    Phone (49%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Live Outage Map Near Ellesmere Port, Cheshire West and Chester, England

The most recent O2 outage reports came from the following cities: Upton, Chester and St Helens.

Loading map, please wait...
City Problem Type Report Time
United KingdomUpton Total Blackout
United KingdomChester Phone
United KingdomSt Helens Internet
United KingdomLiverpool Phone
United KingdomSt Helens Internet
United KingdomBirkenhead Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Ellesmere Port, England

Latest outage, problems and issue reports in Ellesmere Port and nearby locations:

  • itskalvinking Kalvin King (@itskalvinking) reported from Liverpool, England

    Never go with @O2 they don’t value loyal customers at all and can’t even come close to competing with other providers! Basically got told to accept their ridiculous offer or terminate my contract 😂🖕🏼

  • JakeMoyles1 Jake ✌️ (@JakeMoyles1) reported from Liverpool, England

    Pay £60+ for a contract with @O2 to never get any internet when it’s meant to be unlimited👍🏼

  • LucySharpPR Lucy Sharp (@LucySharpPR) reported from Eccleston, England

    @RavWilding @ThreeUK @O2 That’s interesting! I pay £49 a month with three for a crap 7 and have been locked in for 24m - defo not making same mistake again xx

  • GadgetMaze Meirion Thomas (@GadgetMaze) reported from Shotton, Wales

    @O2 fantastic customer service from Jayne and Matt @o2broughton (Chester) on Saturday. They spent 2 hours figuring out a problem with my phone, and we had a giggle while doing it! Thanks 😊

  • Lauz_efc lauz efc (@Lauz_efc) reported from Liverpool, England

    @caville @O2 It was working this morning then come 12 it’s down.

  • NickToye Nick Toye (@NickToye) reported from Mold, Wales

    @O2 Wow the chat team are not very helpful. Told me I would need to call 202 before 9 to cancel and re-order. Yeah closed at 8. More training required I feel.

  • jess_hornee J E S S (@jess_hornee) reported from Bagillt, Wales

    O2 is the shittest network by far my 4g takes about 3 hours to work sort it out @O2

  • dbrindle92 David Brindle (@dbrindle92) reported from Liverpool, England

    @AdamWether @virginmedia @O2 For what you pay them you should be able to get signal on the moon

  • Paul_Newton37 Paul Newton (@Paul_Newton37) reported from Birkenhead, England

    @O2 absolutely shocking disgraceful customer service. New phone O2 SIM 10 days later still no service. Spending hours on the phone getting passed around and fobbed off!! #avoido2

  • SteBurke44 Ste Burke (@SteBurke44) reported from Liverpool, England

    @xmeganblock @O2 I thought Vodafone was the worst ever Meg but then I joined 02. Worst 3 years of my life 😂😂😂😂😂

  • PaulBeacon0 Paul Beacon (@PaulBeacon0) reported from Liverpool, England

    @LizParsons71 @O2 @02 Ask @O2 to log it as a “Regulated Complaint” so that they do not just treat this as a “Circumstance” Would be interested if @MartinSLewis has any great advice for your case. #MSEForum

  • CondronMargaret Margaret Condron (@CondronMargaret) reported from Liverpool, England

    @O2 my direct debits came out a week later than it should have for some reason and I still owe for 1 of them. I keep trying to pay and its saying there's an issue with my payment and there shouldn't be.

  • PaulBeacon0 Paul Beacon (@PaulBeacon0) reported from Roby, England

    I would be interested to see how @O2 handle this complaint case and what their resolution is. #Martinlewis @MartinSLewis #MSE

  • KellieW88 Kellie Walters (@KellieW88) reported from Liverpool, England

    @O2 no service again 🙄🙄🙄🙄 shittest network

  • Hel3110 Helen Smith (@Hel3110) reported from Birkenhead, England

    @O2 My phone has not had any internet access, it goes off on me, my messages don't send and its deletes. I spend a lot of money to your company and the service I am getting is disgusting. I am definitely changing networks. Not happy at all 😟

  • AnthonySeed5 Anthony Seed (@AnthonySeed5) reported from Liverpool, England

    @LeeCruickshank9 @O2 Full signal at Walton 😎

  • milonoblet Milo (@milonoblet) reported from Hoylake, England

    @combat_boot @O2 @VodafoneUK @EE I'd recommend EE, best service/coverage. 20% Forces discount through DDS/BLC (DM me if you have neither & will sort you out).

  • Anamantovani Ana Slimming World (@Anamantovani) reported from Saltney, Wales

    @O2 After so many years as your customer, I may be leaving you! So disappointed with your Customer Service and inability to resolve a simple £20 order issue! 😤😭

  • Kev_Edwards Kev (@Kev_Edwards) reported from Liverpool, England

    @O2 asking me to complete a survey on how good the network service is over SMS messaging, only I can't answer the questions due to my network service being so poor 😴

  • Hel3110 Helen Smith (@Hel3110) reported from Birkenhead, England

    @O2 My phone has not had any internet access 2day, it goes off on me, my messages don't send n its deletes, not receiving. I spend a lot of money to your company and the service I'm getting is disgusting. I am definitely changing networks. Not happy at all 😟

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Rath0X Rath ✨ (@Rath0X) reported

    @O2 All youre gonna do is look at your service checker lmao

  • Pennie_J_H TuppenceHapenny 💙 (@Pennie_J_H) reported

    @NSP55 @Craig_bellshaw @O2 What infuriates me is you can’t downgrade - I took out a 20GB data tariff for when I needed to access work emails etc when I was able to travel for work. Now I’m home based, no signal, I’m paying for data I can’t use but there’s no point reducing as it won’t reduce costs. 1/

  • Kewjonrichard wife seeker (@Kewjonrichard) reported

    @TheBeardedMonk @O2 He or she lies there lots of network issues mine been 8 days no calls

  • kfloyd Mrsfloydy (@kfloyd) reported

    @SamsungUK @O2 as I suspected all a scam. Ask me for all the details then say they cannot help! Appalling customer service and deceit of a promised item!!!

  • Pennie_J_H TuppenceHapenny 💙 (@Pennie_J_H) reported

    @NSP55 @Craig_bellshaw @O2 In fact nowadays my phone is little more than a handheld mini tablet using my home broadband. With no signal here, I can’t use it for calls or browsing on mobile data!

  • andreworton Andrew Orton (@andreworton) reported

    @O2 I've contacted your Chief Executive Officer Mark Evans about this issue but I would still appreciate a response at your earliest convenience. Thanks.

  • catherinebythec catherinebythesea (@catherinebythec) reported

    Called @O2 3 times already still not rectified my situation. Paid the outstanding balance on my phone but still being charged monthly. It seems to be a BIG problem sorting it out. Unbelievable 👎🏻

  • Kewjonrichard wife seeker (@Kewjonrichard) reported

    @O2 @OakNational O2 are being selective in support they lai. To help people it's been 8 days without ability for voice calls they claim their mast is busy that's 24 hours a day and night every hour as if entire city was using o2. I'm 100 yards from mast and unable call for help with cancer.

  • adamJamescain92 Adam James Cain (@adamJamescain92) reported

    @O2 promise you one thing on a call and then don’t deliver, had nothing but issues since getting this phone

  • rachelsnaughton Rachel Naughton (@rachelsnaughton) reported

    @O2 My mother never had an online account: no email, no internet. So she relied on her paper bills which o2 stopped! It was only when her bank contacted her did she know. My mum has had a contract with o2 since BT Cellnet days! Her tariff had long expired!