O2 Outage Report in Ellesmere Port, Cheshire West and Chester, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Ellesmere Port, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Ellesmere Port and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (51%)
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Internet (30%)
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Total Blackout (12%)
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E-mail (3%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Ellesmere Port, Cheshire West and Chester, England
The most recent O2 outage reports came from the following cities: Upton, Chester and St Helens.
| City | Problem Type | Report Time |
|---|---|---|
 Upton |
Total Blackout | |
| Chester |
Phone | |
| St Helens |
Internet | |
| Liverpool |
Phone | |
| St Helens |
Internet | |
| Birkenhead |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Ellesmere Port, England
Latest outage, problems and issue reports in Ellesmere Port and nearby locations:
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Ellie♐️
(@elrosevincent) reported
from
Liverpool, England
Trying to pay off my device plan but can’t get through to anyone, just keep getting an automated woman saying “goodbye” help @O2
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This is me 🧶
(@Margymoo) reported
from
Birkenhead, England
@O2 any help out there ? #badcustomerservice
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Scouse Number 1
(@ScouseNumberOne) reported
from
Garston, England
@O2 is anyone answering the phone today or am I just sat here listening to your crap music....
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Danielle Bailey
(@DanielleBaileyx) reported
from
Roby, England
@O2 you must have to be one of the worst companies to get hold of. You have disconnected my sons phone over such a small ammount of money after such a small period of time. I’ve tried to sort this and I cannot get hold of anyone
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This is me 🧶
(@Margymoo) reported
from
Birkenhead, England
@O2 been phoning #customerservice, should they be hanging up on me ? Need help #ASAP
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Ste Byrne
(@SteByrneLFC) reported
from
Birkenhead, England
How ******** can @Apple charge you so much money for the IPhone 12 and it not come with a charger? Or even headphone? Robbing bastards @O2 you guys are just as bad
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Steve Simpson
(@stevegsimpson) reported
from
Garston, England
@O2 any issues in the L24 area, reception in the area not good at the best of times but has been awful the last couple of weeks.
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KLee
(@Solsticebaby) reported
from
Ellesmere Port, England
30 minutes on the phone to @O2 to pay off my device and then they hang up. Disgraceful customer service.
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Willis Sweeney
(@willissweeney97) reported
from
Liverpool, England
@O2 why can’t I get through to customer services I’ve been trying to get through for half an hour now????
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Ben Alexander
(@Ben_Alex_86) reported
from
Liverpool, England
@O2 hey I’m having connectivity issues & have for months. Reported it & you guys keep calling me and leaving voicemails saying you’ll call back. Well guess what I can’t answer the calls to you because I have no signal!
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Willis Sweeney
(@willissweeney97) reported
from
Liverpool, England
@O2 I just want to buy my contract out, switch my number out to another network oh my god WHY CANT I get through to your customer service line 🙄 shocking customer service this even from use
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Karen
(@Kazz1010) reported
from
Birkenhead, England
@O2 charged me £76 to a scam number whilst I was having a brain tumour removed. After 2 weeks of them offering me £10 off my bill I’m too tired to fight. Please retweet and help me 🙏🏻
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This is me 🧶
(@Margymoo) reported
from
Birkenhead, England
@O2 problem needs resolving today , can you help ?
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Lindsey
(@lindseyjthom) reported
from
Liverpool, England
Had nothing but signal problems since joining @O2 😣
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Scouse Number 1
(@ScouseNumberOne) reported
from
Garston, England
@O2 you are as an organisation possibly the worst most incompetent, disorganised shambles of an excuse of a company I have ever come across and at this point are making @VodafoneUK look professional and trust me I wouldn’t trust them to make a cup of tea
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Willis Sweeney
(@willissweeney97) reported
from
Liverpool, England
I’ve been waiting half an hour to speak to customer services??? @O2 🙄
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Dan snelson
(@DanSnelson) reported
from
Widnes, England
Second day of no service @O2 any idea of when it will be back up and running in wa8 area
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Paul Lees
(@PLees321) reported
from
Garston, England
@O2 Awful customer service for my 71 year old mother today. Still not sorted. Promised a call back. Still waiting.
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Jesus Pablo
(@amijesuspablo) reported
from
Liverpool, England
Mad how due to an issue with @bt_uk I’ve had to use my @O2 data to do my work. Which was great, 15GB lasted me from Monday till yesterday. Now I added an extra 8GB yesterday to see me through and half has been used in 24 hours and I’ve not even done uploads/downloads!! #*****
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Scouse Number 1
(@ScouseNumberOne) reported
from
Garston, England
@O2 Gave up and have gone elsewhere will also be moving my company and all personal accounts from @O2 I have never been messed about so much when trying to give a company my business... absolutely utter madness how poor your customer service is..!
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Sharon 💙
(@SharonSmiles7) reported
Finally spoke to someone at @O2 who were extremely helpful. My only criticism is the initial problem of getting to speak to an actual person on the phone. Great customer service once you get past the automated system that hangs up on you.
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Ivan Luyimbazi
(@iluyimbazi) reported
@O2 The problem is with VoLTE switch not appearing for O2 eSIM. It appears for the other physical sim and I didn’t enable it. I want to enable it for O2 because it’s the one I use for data and calls. That link doesn’t help
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tor del ray
(@SmallFry_xox) reported
@O2 hi I need help with my phone it seems to be blocking things
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®️
(@No_Gimicks) reported
@O2 I travel all over the country and in 90% of the places I end up the 3G/4G signal is almost unusable
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Heath Bateman
(@heathbateman) reported
@lyndonjonmartin @O2 is that a result of the double jabs? My signal is great. 😜
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Kathleen
(@Aurantiaca_RS) reported
@O2 @o2 I really had hoped that as we approached a year to date since the mast issues started, things would have improved. Still having issues in all locations. You sent a text recently saying the mast was being upgraded in July & that it was fixed. I’m at a real loss here now.
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⚔️🏹 𝕸𝖊𝖉𝖎𝖊𝖛𝖆𝖑𝖎𝖈𝖎𝖔𝖚𝖘 🏹⚔️
(@ConwyHistory) reported
@O2 Currently in Ambleside. Says full 4G but doesn't work at all. And doesn't work at home in Conwy or Llandudno etc
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Dawn Anderson
(@dawnypopssquad) reported
@O2 excuse me but why are you turning off the 4G service on my account when that’s what I pay for and what have you turned off 4G calls you have no right and I like this reinstated on my phone ASAP you don’t either send anything in a email
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Katherine Boxall ⚒️MPBsS
(@KatBoxall) reported
After renewing the parents phones; @O2 fabulous customer service, thank you!! @VodafoneUK NEVER AGAIN!! Dear God!! 🙄😬
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Nathan Strong
(@tweetstrong91) reported
@madcow42 @ShitChester @O2 Exactly. My phone shows 4G everywhere I go but it never loads anything. Makes my phone redundant in the city centre.