O2

O2 Outage Report in Ellesmere Port, Cheshire West and Chester, England

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The latest reports from users having issues in Ellesmere Port come from postal codes CH65.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Ellesmere Port, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Ellesmere Port and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Ellesmere Port, Cheshire West and Chester, England 10/21/2025 17:35

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (54%)

    Phone (54%)

  2. Internet (26%)

    Internet (26%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Ellesmere Port, Cheshire West and Chester, England

The most recent O2 outage reports came from the following cities: Ellesmere Port, Liverpool, Flint and St Helens.

Loading map, please wait...
City Problem Type Report Time
United KingdomEllesmere Port Internet
United KingdomLiverpool Phone
United KingdomFlint E-mail
United KingdomSt Helens Phone
United KingdomRuncorn Phone
United KingdomLiverpool Phone

Community Discussion

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O2 Issues Reports Near Ellesmere Port, England

Latest outage, problems and issue reports in Ellesmere Port and nearby locations:

  • shanklyshop Official Shankly Merchandise (@shanklyshop) reported from Liverpool, England

    @O2 I’m having more issues with this network, possibly the worst network I have ever been on

  • lindseyjthom Lindsey (@lindseyjthom) reported from Liverpool, England

    Had nothing but signal problems since joining @O2 😣

  • Margymoo This is me 🧶 (@Margymoo) reported from Birkenhead, England

    @O2 been phoning #customerservice, should they be hanging up on me ? Need help #ASAP

  • JamesRoberts330 James Roberts (@JamesRoberts330) reported from Halewood, England

    @VodafoneUK @O2 Hi James, I stupidly recycled my iPhone X with O2 and wow it was the worst thing I ever did tbh. Took the phone into store on 15 Sept and still awaiting cleared funds to credit my account 🤬. For future reference can I take phones into the Vodafone store to trade-in? Thanks 👍

  • joanreece jo m b (@joanreece) reported from Liverpool, England

    @O2 are awful 😡 so they say with work being carried out it may affect things BUT I cant phone anyone, I cant even send a text to anyone all day this has been it's a disgrace. I run a p/t online business how the hell am I meant to do that!! 😡😡

  • antdonn_007 AntDonn (@antdonn_007) reported from Deysbrook, England

    @O2 well your tech support is not fit for purpose ! Your answer is your ****** , hahaha , so went to Apple store excellent problem sorted , kind and understanding, unlike o2 who told me to change a battery in an iPad !! #idiots just boycot o2 less stress

  • ShanePinnington Shane Pinnington (@ShanePinnington) reported from Chester, England

    @O2 have to say really poor service from you guys this morning, I’ve spoke to 3 different people now and still haven’t reached a conclusion on where I’m trying to get too and it’s not hard either ! Time for a change maybe !

  • goalie310 Goalie310🏆🏆🏆🏆🏆🏆 (@goalie310) reported from Liverpool, England

    @MartinSLewis @o2 Martin been asking O2 questions regarding dormant policy on contracts after they’d been taking 7 years worth off a pensioner and only came to attention on his death. They say 12 months back pay, now not after the money just want change to this activity, any help

  • Kazz1010 Karen (@Kazz1010) reported from Birkenhead, England

    @O2 charged me £76 to a scam number whilst I was having a brain tumour removed. After 2 weeks of them offering me £10 off my bill I’m too tired to fight. Please retweet and help me 🙏🏻

  • JamesRoberts330 James Roberts (@JamesRoberts330) reported from Liverpool, England

    Hi @O2 can customers still bring phones into Liverpool stores for the O2 Recycle service? Got a few iPhones that I want to trade in. Thanks. James

  • willissweeney97 Willis Sweeney (@willissweeney97) reported from Liverpool, England

    I’ve been waiting half an hour to speak to customer services??? @O2 🙄

  • SkinnerMaria Dr. maria skinner (@SkinnerMaria) reported from Chester, England

    @O2 how do I cancel my contract? Am having to resort to this in the absence of an option on your website ...

  • willissweeney97 Willis Sweeney (@willissweeney97) reported from Liverpool, England

    @O2 why can’t I get through to customer services I’ve been trying to get through for half an hour now????

  • Solsticebaby KLee (@Solsticebaby) reported from Ellesmere Port, England

    30 minutes on the phone to @O2 to pay off my device and then they hang up. Disgraceful customer service.

  • willissweeney97 Willis Sweeney (@willissweeney97) reported from Liverpool, England

    @O2 I just want to buy my contract out, switch my number out to another network oh my god WHY CANT I get through to your customer service line 🙄 shocking customer service this even from use

  • GaryLiverpool Gary (@GaryLiverpool) reported from Liverpool, England

    Over an hour cut off 5 times from @O2 I know you’re operating a reduced contact centre but this is such a bad customer experience with poor options on your IVR system that result in the female robot saying “thanks for calling O2 goodbye” without even getting any help or an agent

  • Margymoo This is me 🧶 (@Margymoo) reported from Birkenhead, England

    @O2 problem needs resolving today , can you help ?

  • SteByrneLFC Ste Byrne (@SteByrneLFC) reported from Birkenhead, England

    How ******** can @Apple charge you so much money for the IPhone 12 and it not come with a charger? Or even headphone? Robbing bastards @O2 you guys are just as bad

  • PLees321 Paul Lees (@PLees321) reported from Garston, England

    @O2 Awful customer service for my 71 year old mother today. Still not sorted. Promised a call back. Still waiting.

  • stevegsimpson Steve Simpson (@stevegsimpson) reported from Garston, England

    @O2 any issues in the L24 area, reception in the area not good at the best of times but has been awful the last couple of weeks.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • jade1419 jade williams (@jade1419) reported

    @O2 I haven’t had anything to say it’s been dispatched and when contacting the store they said it’s doubtful it will be in for another few weeks! My o2 states order complete?????? Shocking service

  • alisonjyoga Alison Johnson (@alisonjyoga) reported

    Do @O2 Customerservice actually have any knowledge of mobile phone problems? I’ve constantly tried to reach out to @o2 via Twitter and Online chat. Nothing!!!! Can only advise anyone looking for a new network to avoid @O2 #o2 #o2mobile

  • TomzyYT Tom Robins (@TomzyYT) reported

    @O2 any Chance you can help, My direct debit for some reason will not go through, and is now overdue, the app is showing an error and every time I call I get told by a Human “were experiencing an error please call back in 24-48 hours” and the line is cut off?!

  • GurpsSahara Gurps Sahara* (@GurpsSahara) reported

    @O2 Hi wonder if you can help, im flying abroad in the next 3 years and want to turn my Voicemail off, i tried ringing 1760 but it’s asking me to ring customer service who are not picking up

  • Jenny_Bean_10 Jenny Bean (@Jenny_Bean_10) reported

    @O2 how long is it going to take to fix the issues with computer system in the O2 stores? I was hoping to get my upgrade today

  • Ken_Fagan Ken Fagan (@Ken_Fagan) reported

    @O2 I’ve rang up 6 times in the last 30 minutes, chosen multiple options on the automated service and every time all I get is “Thank You for calling, Bye”. Don’t you want to speak to long-standing customers who may want to add on additional services and give you more money.

  • GeorgieSayer Georgie Sayer (@GeorgieSayer) reported

    @O2 trying to get through to customer service and I’m being greeted with a robot then being hung up on. Please help me 😩

  • CoReMighty Packiyanthan Sayanthan (@CoReMighty) reported

    @O2 Hello, I want to make a payment to my phone plan but the website isn't loading. Could you help?

  • hilbasfo Hilary Basford (@hilbasfo) reported

    @O2 MyO2 is not functioning properly - I cannot any information about my account "the information is not available, please try later" Is this specific to me, or a website issue? Thanks

  • BeckifairytaleX Becki (@BeckifairytaleX) reported

    @O2 Literally have the worst customer service. I cant even get through to a human! 😭