O2 Outage Report in Ellesmere Port, Cheshire West and Chester, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Ellesmere Port, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Ellesmere Port and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (30%)
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Total Blackout (16%)
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Wi-fi (3%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Ellesmere Port, Cheshire West and Chester, England
The most recent O2 outage reports came from the following cities: Liverpool, St Helens, Birkenhead, Ellesmere Port and Flint.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Phone | |
| St Helens |
Internet | |
| Birkenhead |
Internet | |
| Ellesmere Port |
Internet | |
| Liverpool |
Phone | |
| Flint |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Ellesmere Port, England
Latest outage, problems and issue reports in Ellesmere Port and nearby locations:
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Willis Sweeney
(@willissweeney97) reported
from
Liverpool, England
@O2 I just want to buy my contract out, switch my number out to another network oh my god WHY CANT I get through to your customer service line 🙄 shocking customer service this even from use
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Shane Pinnington
(@ShanePinnington) reported
from
Chester, England
@O2 have to say really poor service from you guys this morning, I’ve spoke to 3 different people now and still haven’t reached a conclusion on where I’m trying to get too and it’s not hard either ! Time for a change maybe !
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This is me 🧶
(@Margymoo) reported
from
Birkenhead, England
@O2 been phoning #customerservice, should they be hanging up on me ? Need help #ASAP
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Willis Sweeney
(@willissweeney97) reported
from
Liverpool, England
I’ve been waiting half an hour to speak to customer services??? @O2 🙄
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Paul Lees
(@PLees321) reported
from
Garston, England
@O2 Awful customer service for my 71 year old mother today. Still not sorted. Promised a call back. Still waiting.
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AntDonn
(@antdonn_007) reported
from
Deysbrook, England
@O2 well your tech support is not fit for purpose ! Your answer is your ****** , hahaha , so went to Apple store excellent problem sorted , kind and understanding, unlike o2 who told me to change a battery in an iPad !! #idiots just boycot o2 less stress
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Karen
(@Kazz1010) reported
from
Birkenhead, England
@O2 charged me £76 to a scam number whilst I was having a brain tumour removed. After 2 weeks of them offering me £10 off my bill I’m too tired to fight. Please retweet and help me 🙏🏻
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This is me 🧶
(@Margymoo) reported
from
Birkenhead, England
@O2 problem needs resolving today , can you help ?
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Ste Byrne
(@SteByrneLFC) reported
from
Birkenhead, England
How ******** can @Apple charge you so much money for the IPhone 12 and it not come with a charger? Or even headphone? Robbing bastards @O2 you guys are just as bad
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Steve Simpson
(@stevegsimpson) reported
from
Garston, England
@O2 any issues in the L24 area, reception in the area not good at the best of times but has been awful the last couple of weeks.
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Dr. maria skinner
(@SkinnerMaria) reported
from
Chester, England
@O2 how do I cancel my contract? Am having to resort to this in the absence of an option on your website ...
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Gary
(@GaryLiverpool) reported
from
Liverpool, England
Over an hour cut off 5 times from @O2 I know you’re operating a reduced contact centre but this is such a bad customer experience with poor options on your IVR system that result in the female robot saying “thanks for calling O2 goodbye” without even getting any help or an agent
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KLee
(@Solsticebaby) reported
from
Ellesmere Port, England
30 minutes on the phone to @O2 to pay off my device and then they hang up. Disgraceful customer service.
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Lindsey
(@lindseyjthom) reported
from
Liverpool, England
Had nothing but signal problems since joining @O2 😣
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jo m b
(@joanreece) reported
from
Liverpool, England
@O2 are awful 😡 so they say with work being carried out it may affect things BUT I cant phone anyone, I cant even send a text to anyone all day this has been it's a disgrace. I run a p/t online business how the hell am I meant to do that!! 😡😡
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James Roberts
(@JamesRoberts330) reported
from
Halewood, England
@VodafoneUK @O2 Hi James, I stupidly recycled my iPhone X with O2 and wow it was the worst thing I ever did tbh. Took the phone into store on 15 Sept and still awaiting cleared funds to credit my account 🤬. For future reference can I take phones into the Vodafone store to trade-in? Thanks 👍
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James Roberts
(@JamesRoberts330) reported
from
Liverpool, England
Hi @O2 can customers still bring phones into Liverpool stores for the O2 Recycle service? Got a few iPhones that I want to trade in. Thanks. James
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Willis Sweeney
(@willissweeney97) reported
from
Liverpool, England
@O2 why can’t I get through to customer services I’ve been trying to get through for half an hour now????
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Scouse Number 1
(@ScouseNumberOne) reported
from
Garston, England
@O2 is anyone answering the phone today or am I just sat here listening to your crap music....
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Official Shankly Merchandise
(@shanklyshop) reported
from
Liverpool, England
@O2 I’m having more issues with this network, possibly the worst network I have ever been on
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Sally Price 🇬🇧
(@salprice66) reported
@Jason__Watkins @DaisyDo13132689 @O2 Customer services for most things are absolutely dreadful nowadays. Hope you get it sorted x
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Kat Fox
(@kattyfox) reported
@Jason__Watkins @DaisyDo13132689 @O2 Jason don't feel bad - I too only complain to companies on SM as I know I might get a reply - and it warns others about poor service at the same time its not all selfish. I truly hope you get sorted soon.
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Rose
(@Twisted_Rose_) reported
@O2 Help! Please. You've cut me off and given me a number to call to discuss it... Which I'd love to call... But can't... Because you've cut me off 😭 I just need until Monday, when I get paid and then I can pay it. Any help or advice would be very much appreciated. 💙
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Dominic Doyle
(@dopey000) reported
What is up with @O2 and it’s continuous dropping of calls and really bad interference on calls? Also full service 4g out and about but data won’t work??
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Michelle
(@msw558) reported
@O2 disappointed I spent nearly 20mins on the phone last Saturday to cancel my contract and when logging in it looks like nothing has been done so I’m still being charged! How can this be rectified without having to be on the phone for ages again??
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Leah Loud
(@Laidbyloud) reported
@O2 I recycled my mobile in store 2 weeks ago and i still haven’t received payment please can someone help, seems like it may have been stolen
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RF
(@RF34303722) reported
@virginmedia @TheBHF @O2 How about helping "our communities" by providing a working broadband service? This is the third day my street's Virgin broadband is down - after a supposed "network upgrade" from Virgin. Meanwhile Virgin loves putting up prices well ahead of inflation!
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Robin Gaden
(@GadenKalel1983) reported
@O2 I’ve been waiting for my esim to arrive for almost a week now & haven’t been able to make calls. Customer service cut me off mid conversation & cancelled my physical sim without warning. 😡Please sort this asap or credit my bill appropriately.
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Moustafa elmahalawy
(@Moustafaelm) reported
@O2 in trying to get help from you about my account for the last two months. No one is helping me. Been with you 15 years. My next contract won't be
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Porky Mukester
(@PorkyMukester) reported
@virginmedia @TheBHF @O2 Can they be used on our broken broadband? Third day of outages.