O2 outages and service status in Ellesmere Port, England

Problems in the last 24 hours in Ellesmere Port, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Ellesmere Port, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (40%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Ellesmere Port, England

The most recent O2 outage reports came from the following cities: Liverpool.

City	Problem Type	Report Time
Liverpool	E-mail	29 days ago
Liverpool	Internet	2 months ago
Upton	Total Blackout	3 months ago
Chester	Phone	3 months ago
St Helens	Internet	4 months ago
Liverpool	Phone	5 months ago

Community Discussion

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O2 Issues Reports Near Ellesmere Port, England

Latest outage, problems and issue reports in Ellesmere Port and nearby locations:

• 
  Sam Kavanagh (@samkavanagh09) reported 4 minutes ago from Sandymoor, England

  @O2 im at the end of my contract have taken a new one out with a different network but want to keep the same number so waiting for them to change it over. they said when they sort it itll cancel itself but just want fo make sure as i dont want to be paying to lots of bills

• 
  Karen White (@KarenWhiteFood) reported 5 minutes ago from Chester, England

  1 hr 20 min trying to upgrade to a new iphone 11 with @O2 but because they never updated my name after being married 7 yrs ago (sent marriage certificate) won’t do it.. goodbye O2..

• 
  Sue Lightfoot (@MrsFoot44) reported 6 minutes ago from Ellesmere Port, England

  @O2 worst customer service in history.

• 
  Kellie Walters (@KellieW88) reported 14 minutes ago from Liverpool, England

  @O2 no service again 🙄🙄🙄🙄 shittest network

• 
  Sam Kavanagh (@samkavanagh09) reported 15 minutes ago from Sandymoor, England

  @O2 how do i cancel my contract

• 
  Meirion Thomas (@GadgetMaze) reported 18 minutes ago from Shotton, Wales

  @O2 fantastic customer service from Jayne and Matt @o2broughton (Chester) on Saturday. They spent 2 hours figuring out a problem with my phone, and we had a giggle while doing it! Thanks 😊

• 
  Vicky Bee (@ItsVickyBee) reported 20 minutes ago from Liverpool, England

  @O2 not even a week with you and already been told I have to call customer service! This is joke!!! 😤 So angry right now!

• 
  Helen Smith (@Hel3110) reported 33 minutes ago from Birkenhead, England

  @O2 My phone has not had any internet access 2day, it goes off on me, my messages don't send n its deletes, not receiving. I spend a lot of money to your company and the service I'm getting is disgusting. I am definitely changing networks. Not happy at all 😟

• 
  Paul Beacon (@PaulBeacon0) reported 36 minutes ago from Roby, England

  I would be interested to see how @O2 handle this complaint case and what their resolution is. #Martinlewis @MartinSLewis #MSE

• 
  Christopher smith 🏃🏻‍♂️🏃🏻‍♂️ (@Smith_Chris3003) reported 40 minutes ago from Eccleston, England

  If there is one thing I need to tell people before I did, it’s never take out o2 insurance 👎🏻 absoloutey dreadful @O2

• 
  Jake ✌️ (@JakeMoyles1) reported 41 minutes ago from Liverpool, England

  Pay £60+ for a contract with @O2 to never get any internet when it’s meant to be unlimited👍🏼

• 
  Paul Newton (@Paul_Newton37) reported 42 minutes ago from Birkenhead, England

  @O2 absolutely shocking disgraceful customer service. New phone O2 SIM 10 days later still no service. Spending hours on the phone getting passed around and fobbed off!! #avoido2

• 
  Kev (@Kev_Edwards) reported 42 minutes ago from Liverpool, England

  @O2 asking me to complete a survey on how good the network service is over SMS messaging, only I can't answer the questions due to my network service being so poor 😴

• 
  Sir Richard Richard 🇪🇺 (@RichtMUFC99) reported 43 minutes ago from Prescot, England

  @Gazmo1 @graeme_wilko @O2 Its basic stuff as you say. Very very poor this from @O2. I genuinely and perhaps naively thought that customer service had moved on the a better place. Clearly not.

• 
  Nick Toye (@NickToye) reported 44 minutes ago from Mold, Wales

  @O2 Wow the chat team are not very helpful. Told me I would need to call 202 before 9 to cancel and re-order. Yeah closed at 8. More training required I feel.

• 
  Martin Burke (@Burkster76) reported 54 minutes ago from Widnes, England

  @MissWhyOh @O2 @AppleSupport I wouldn't just say this is restricted to XR my wife has an 8 and she has had connection, internet and sounding like a robot issues for 12 literally counting down the weeks until she can bin O2 and get with a decent provider and a decent phone.😠😠

• 
  Helen Smith (@Hel3110) reported 55 minutes ago from Birkenhead, England

  @O2 My phone has not had any internet access, it goes off on me, my messages don't send and its deletes. I spend a lot of money to your company and the service I am getting is disgusting. I am definitely changing networks. Not happy at all 😟

• 
  Paul Beacon (@PaulBeacon0) reported 56 minutes ago from Liverpool, England

  @LizParsons71 @O2 @02 Ask @O2 to log it as a “Regulated Complaint” so that they do not just treat this as a “Circumstance” Would be interested if @MartinSLewis has any great advice for your case. #MSEForum

• 
  Paul P (@AgentLittleP) reported 58 minutes ago from Liverpool, England

  Theres that many ppl checking the election and other bits in our area my @o2 mast has dropped me from #4G down to H+ either that or they are having maintenance!

• 
  Ffi Davies (@Ffilly95) reported 60 minutes ago from Liverpool, England

  @O2 No, I haven't - which is awful as a Welsh woman. But he might not tour after this so not taking any chances! I wish I could meet him😂 bet his band will be phenomenal!

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jamie (@jamieinindia) reported 6 minutes ago

  @O2 Interactions with initial rep and CRS rep have been like talking to a wall, they ignored actual complaint, responded late. These are people I would have thought would be empowered (or at least trained) to help. Emails coming from an individual in your Complaint Review Service 5/5

• 
  Mr_Critcho (@mscYNWA) reported 7 minutes ago

  @O2 20 years as a customer and get treated like 👎 over a new phone. Anyone using 02 insurance beware they send you faulty handsets without genuine parts and then hang up on you when you call to see if you can upgrade early and get told to do one or pay up. Awful.

• 
  capnmac 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇺🇦 (@capnmac85) reported 7 minutes ago

  @O2 I have had no signal for 2 days. Iv followed the online advice. Didn't help. I've sent an email. Got a useless email back. Aside from going into a shop do you have any help for me?

• 
  McGilly (@TheMcOwl) reported 7 minutes ago

  @_rjrm @O2 I heard today - sorry we cannot call your contact number as we cannot call international numbers... you are a telecom network. They transferred my number to a broadband sim card that I never asked for. So many errors it is beyond frustrating!

• 
  Jamie (@jamieinindia) reported 10 minutes ago

  @O2 After escalating CRS called me back after 5 days (after being told 2) at 5pm on Friday. Wasn’t convenient, but he couldn’t call me back at a later date and would send an email. Email said issue was because a mast was removed from near my home (not where I was raising issue) 2/5

• 
  Konrad (@Konradeurostar) reported 11 minutes ago

  @O2 @DisneyPlusUK Still not working. I cannot login to manage O2 wifi

• 
  Kevin (@sofaslouch) reported 11 minutes ago

  @O2 o2 app bot either confused with question or on a tea break. Help needed please

• 
  Diego Elio Pettenò (@flameeyes) reported 16 minutes ago

  Let me praise @O2 as it roamed in the USA with no issue *and* included in my tariff. More than I can say for my work-issued line on a provider that shall not be named.

• 
  Chloé (@FrenziedChloe) reported 20 minutes ago

  @O2 Hi, I’ve sent another DM in response to a query I had yesterday. My new sim was meant to be activated by a staff member however it’s been 30 hours and I still have no service on my new phone.

• 
  Adam (@AdamArsenal) reported 21 minutes ago

  @O2 Waited over 7 hours to no response? Shocking customer service, couldn’t get through on 202 as well