O2

O2 Outage Report in Ellesmere Port, Cheshire West and Chester, England

Some problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Ellesmere Port, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Ellesmere Port and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Ellesmere Port, Cheshire West and Chester, England 07/23/2025 03:05

July 23: Problems at O2

O2 is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (49%)

    Phone (49%)

  2. Internet (27%)

    Internet (27%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (4%)

    Wi-fi (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Ellesmere Port, Cheshire West and Chester, England

The most recent O2 outage reports came from the following cities: Liverpool, St Helens and Ellesmere Port.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Phone
United KingdomLiverpool Phone
United KingdomLiverpool Phone
United KingdomLiverpool Phone
United KingdomLiverpool Phone
United KingdomSt Helens Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Ellesmere Port, England

Latest outage, problems and issue reports in Ellesmere Port and nearby locations:

  • AnnMarieLewis Ann-Marie Lewis (@AnnMarieLewis) reported from St Helens, England

    Getting really annoyed at paying for @O2 data on my phone, when, for the past 3 years I am lucky if it works in the area I live! Always an issue.

  • CaraBarty Cara Bartlett (@CaraBarty) reported from Liverpool, England

    @O2 it's painful enough holding for 30 mins after being told I was being transferred only to be then cut off by someone shouting down the phone at me. Was going to change my contract but seeing as I'm at the end of my 3 year deal I may consider my options!

  • Madhavchoubey Madhav (@Madhavchoubey) reported from Liverpool, England

    @O2 I could not use this voucher for coffee due to technical issue. Could you please provide a new one

  • Kez_Harston Karianne Harston (Kez) (@Kez_Harston) reported from Broughton and Bretton, Wales

    @O2 Where is my order? I should have received it on 21st jan. No tracking given. No update recieved. 02 wont refund me or cancel the order. Called 5 times, spent hours on hold. No reply to my complaint. Whats going on?

  • Kez_Harston Karianne Harston (Kez) (@Kez_Harston) reported from Broughton and Bretton, Wales

    @O2 where is my order? Shocking customer service! Items due on 21/1/23. No tracking Number given. Wont refund me. Wont cancel the order. Wont tell me where products are. Your staff Cant access my account instore. 02 Ignored my complaint email 🤬 #02

  • bradley_Avery18 bradley (@bradley_Avery18) reported from Liverpool, England

    @O2 Been trying to transfer my number from my old network to you, provided the PAC code but it didn’t happen. Trying to contact on the phone but not had any luck. Can you help here?

  • MissHLVaughan Hannah Vaughan (@MissHLVaughan) reported from Liverpool, England

    @O2 I have paid off my watch contract now and cancelled the airtime for it on Friday. Saturday I had no phone signal, Sunday I called into your shop to see why to be told my phone had been disconnected too. I didn’t ask for this. Today I have received a bill for the rest of my

  • bearnetuk Pete Baston (@bearnetuk) reported from Buckley, Wales

    @andyscargill @O2 @TheCountessNHS O2 sent me a survey ! I used it to highlight the problem at the Countess site...

  • NathanHodson111 Nathan Hodson (@NathanHodson111) reported from Birkenhead, England

    @O2 @HeyJohnHooker Can you just address the problem instead of asking everyone to private message you…… there clearly a problem with your app since so many are having the issue….

  • ripinmypants Ryan Davies (@ripinmypants) reported from Hope, Wales

    @O2 can someone help me regarding my order please

  • ianpyeiseboe ɪᴀɴ ᴘʏᴇ (@ianpyeiseboe) reported from Widnes, England

    @michael_battye @O2 They are awful

  • Paul19RedTitles Paul (@Paul19RedTitles) reported from Liverpool, England

    @O2 Had 5 people at work all trying in the app and website from 8.00am, everyone refreshing both but nothing!! #AbsoluteShitShow touts and agencies seem to have had no issues @Ofcom may need to take a look at the practices?? #BloodyJoke (no pun!!) @peterkay_co_uk

  • JamesRoberts330 James Roberts (@JamesRoberts330) reported from Halewood, England

    Couldn’t have picked the WORST day to go back to @O2 for sure. Nothing on their website is working and getting 504 bad gateway errors all the time. C’mon #O2 #O2UK sort it out guys 🫧

  • Paul19RedTitles Paul (@Paul19RedTitles) reported from Liverpool, England

    @O2 @peterkay_co_uk Been trying this n website and app since 8.30am just to see if I could at least login but crash crash crash crash crash crash crash crash crash crash crash crash crash crash crash 😩😩

  • Ben_Alex_86 Ben Alexander (@Ben_Alex_86) reported from Roby, England

    @O2 priority is down, absolute joke. Deffo nothing to do with the Peter Kay tickets going up is it?????

  • mrmrjarrold Matthew Jarrold (@mrmrjarrold) reported from Liverpool, England

    @O2 so my wife’s been holding on for 1hr 52 mins to speak to your customer service dept and just been cut off. What an absolute shambles.

  • MatthewTraynor Matthew Traynor (@MatthewTraynor) reported from Liverpool, England

    @O2 Hi, thanks for coming back to me, I managed to speak to customer services yesterday who managed to fix it for me.

  • LeeJLewis leejlewis (@LeeJLewis) reported from Liverpool, England

    @O2 It's an ongoing fault with "your equipment yet again in the area" fix the 4G before rolling out the 5G !!

  • Madhavchoubey Madhav (@Madhavchoubey) reported from Liverpool, England

    @O2 Hi there, I tried booKing the sunday movie by using the voucher provided but it kept giving me an error. Please help

  • Madhavchoubey Madhav (@Madhavchoubey) reported from Liverpool, England

    @O2 The worst decision I have ever made is going with O2 Network. I have visited different stores, called customer service but not getting any resolution.Will suggest to all my friends & family not to use their services. Having sleepless nights because of @O2

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • abbybbyx abby | アビー (@abbybbyx) reported

    @thebenjamindent @O2 Mate 😭 it’s been bad in my area for a few weeks now but woken up and I have NO bars in my own yard wtf

  • abbybbyx abby | アビー (@abbybbyx) reported

    I can’t even get signal in my own house or area ffs…what is this @o2

  • DaveMccrossen Dave McCrossen (@DaveMccrossen) reported

    @O2 stupid question, but why do you charge for a service that you clearly cannot provide?

  • paspinall42 Paspinall 🏳️‍🌈 (@paspinall42) reported

    Good ti find out today (thanks Dad) that following the @O2 merger with Virgin years ago, that O2 was supposed to send me a new sim card, so for years my "5G" signal on my phone, hasnt been, and in what is now 3? 4? years O2 Still havent actually gotten around to saying anything

  • stella_chadwick Stella Chadwick | Functional Medicine (@stella_chadwick) reported

    @O2 @O2 I’ve recently switched my business phone from Sky and now have no signal at all. I can’t call or access support, and your chat system isn’t helping. I’ve been on hold for over 35 minutes. Please can someone assist urgently?

  • stella_chadwick Stella Chadwick | Functional Medicine (@stella_chadwick) reported

    @O2 I’ve recently switched my business phone from Sky and now have no signal at all. I can’t call or access support, and your chat system isn’t helping. I’ve been on hold for over 35 minutes. Please can someone assist urgently?

  • stella_chadwick Stella Chadwick | Functional Medicine (@stella_chadwick) reported

    @O2 I’ve recently switched my business phone from Sky and now have no signal at all. I can’t call or access support, and your chat system isn’t helping. I’ve been on hold for over 35 minutes. Please can someone assist urgently?

  • VigarioDaniel daniel vigario (@VigarioDaniel) reported

    @O2, I have been a customer for 17 years, and this merger with @VirginMediaCorp is a complete disaster! 1) you cannot log into the O2 app 2) you cannot log into the O2 website 3) at midnight my contract rolled into next month ALL of my data allowance was taken off my account!!!!

  • ZetecZombie SunsetRider 💛🖤🌸 (@ZetecZombie) reported

    @disclosetv @O2 Did this in Britain last year, it's now one of the worst companies for scamming so called customers.

  • GlennGerits Dutchy.in.london (@GlennGerits) reported

    Most useless customer service team @O2 . On the phone for 4 hours as they cancelled my order by mistake…. And then tell me: sorry we deleted your switch up add on. So you can’t order your new phone! #useless