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O2

O2 Outage Report in Ellesmere Port, Cheshire West and Chester, England

Why is my O2 service not working?

Some problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Ellesmere Port, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Ellesmere Port, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 5: Problems at O2

O2 is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 41% Phone (41%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Ellesmere Port, England

The most recent O2 outage reports came from the following cities: Liverpool.

CityProblem TypeReport Time
Liverpool E-mail 26 days ago
Liverpool Internet 2 months ago
Upton Total Blackout 3 months ago
Chester Phone 3 months ago
St Helens Internet 4 months ago
Liverpool Phone 4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Ellesmere Port, England

Latest outage, problems and issue reports in Ellesmere Port and nearby locations:

  • ItsVickyBee
    Vicky Bee (@ItsVickyBee) reported from Liverpool, England

    @O2 not even a week with you and already been told I have to call customer service! This is joke!!! 😤 So angry right now!

  • JakeMoyles1
    Jake ✌️ (@JakeMoyles1) reported from Liverpool, England

    Pay £60+ for a contract with @O2 to never get any internet when it’s meant to be unlimited👍🏼

  • samkavanagh09
    Sam Kavanagh (@samkavanagh09) reported from Sandymoor, England

    @O2 how do i cancel my contract

  • KarenWhiteFood
    Karen White (@KarenWhiteFood) reported from Chester, England

    1 hr 20 min trying to upgrade to a new iphone 11 with @O2 but because they never updated my name after being married 7 yrs ago (sent marriage certificate) won’t do it.. goodbye O2..

  • Paul_Newton37
    Paul Newton (@Paul_Newton37) reported from Birkenhead, England

    @O2 absolutely shocking disgraceful customer service. New phone O2 SIM 10 days later still no service. Spending hours on the phone getting passed around and fobbed off!! #avoido2

  • AndyMcK1982
    Andy McKeown (@AndyMcK1982) reported from Liverpool, England

    @CPWTweets Visited two stores to renew my contract. No phones available because you’re shutting them down. Went direct with @O2 instead....

  • PaulBeacon0
    Paul Beacon (@PaulBeacon0) reported from Roby, England

    I would be interested to see how @O2 handle this complaint case and what their resolution is. #Martinlewis @MartinSLewis #MSE

  • AgentLittleP
    Paul P (@AgentLittleP) reported from Liverpool, England

    Theres that many ppl checking the election and other bits in our area my @o2 mast has dropped me from #4G down to H+ either that or they are having maintenance!

  • pendo86
    Dan 🏳️‍🌈🌹🇪🇺 (@pendo86) reported from Prescot, England

    Hi @O2. Your website says there aren’t any problems in my area but I can’t make outbound calls. I don’t know if I can receive them. I’ve tried restarting my iPhone but no luck. I’m trying to work from home but I can’t make any calls.

  • GadgetMaze
    Meirion Thomas (@GadgetMaze) reported from Shotton, Wales

    @O2 fantastic customer service from Jayne and Matt @o2broughton (Chester) on Saturday. They spent 2 hours figuring out a problem with my phone, and we had a giggle while doing it! Thanks 😊

  • Ffilly95
    Ffi Davies (@Ffilly95) reported from Liverpool, England

    @O2 No, I haven't - which is awful as a Welsh woman. But he might not tour after this so not taking any chances! I wish I could meet him😂 bet his band will be phenomenal!

  • samkavanagh09
    Sam Kavanagh (@samkavanagh09) reported from Sandymoor, England

    @O2 im at the end of my contract have taken a new one out with a different network but want to keep the same number so waiting for them to change it over. they said when they sort it itll cancel itself but just want fo make sure as i dont want to be paying to lots of bills

  • Smith_Chris3003
    Christopher smith 🏃🏻‍♂️🏃🏻‍♂️ (@Smith_Chris3003) reported from Eccleston, England

    If there is one thing I need to tell people before I did, it’s never take out o2 insurance 👎🏻 absoloutey dreadful @O2

  • PaulBeacon0
    Paul Beacon (@PaulBeacon0) reported from Liverpool, England

    @LizParsons71 @O2 @02 Ask @O2 to log it as a “Regulated Complaint” so that they do not just treat this as a “Circumstance” Would be interested if @MartinSLewis has any great advice for your case. #MSEForum

  • davidbowes80
    Dave the deccy (@davidbowes80) reported from St Helens, England

    After being with @O2 for 20 years I left because the coverage was terrible moved to @ThreeUK stupidly signed a 2 year deal and the coverage is absolutely shocking vem worse than O2 I think you should sort your network out before trying 5g #notgettingwhatipayfor

  • Burkster76
    Martin Burke (@Burkster76) reported from Widnes, England

    @MissWhyOh @O2 @AppleSupport I wouldn't just say this is restricted to XR my wife has an 8 and she has had connection, internet and sounding like a robot issues for 12 literally counting down the weeks until she can bin O2 and get with a decent provider and a decent phone.😠😠

  • NickToye
    Nick Toye (@NickToye) reported from Mold, Wales

    @O2 Wow the chat team are not very helpful. Told me I would need to call 202 before 9 to cancel and re-order. Yeah closed at 8. More training required I feel.

  • MrsFoot44
    Sue Lightfoot (@MrsFoot44) reported from Ellesmere Port, England

    @O2 worst customer service in history.

  • RichtMUFC99
    Sir Richard Richard 🇪🇺 (@RichtMUFC99) reported from Prescot, England

    @Gazmo1 @graeme_wilko @O2 Its basic stuff as you say. Very very poor this from @O2. I genuinely and perhaps naively thought that customer service had moved on the a better place. Clearly not.

  • Kev_Edwards
    Kev (@Kev_Edwards) reported from Liverpool, England

    @O2 asking me to complete a survey on how good the network service is over SMS messaging, only I can't answer the questions due to my network service being so poor 😴

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • ThomasW73625863
    Thomas Williams (@ThomasW73625863) reported

    @Mikejandro @O2 I have same problem and no phone calls too?

  • Cocksy81
    Mark ***** (@Cocksy81) reported

    @MattJaggar @O2 If you live anywhere in Huddersfield or Mirfield don’t bother. The signal is awful! Can barely get 3G let alone 4 and if the SIM is going in an iPhone not bought from them then they block wifi calling capability. Wish we’d never bothered

  • SamWebbwriter
    Sam Webb (@SamWebbwriter) reported

    @O2 Hi, someone has fradulently taken out an 02 account using my personal details, how do I resolve please? Website not much help

  • MMlaflame
    M🔥 (@MMlaflame) reported

    @O2 what the hell is wrong with your signal

  • markymark455
    Mark Guy (@markymark455) reported

    @O2 Hi, I signed up for o2 travel which said I'll be charged £6 a day in the USA. It seems to be charging me wrong and I can't get o2 chat to work! Please help

  • MokaEswar
    Moka Eswar (@MokaEswar) reported

    @simulatednomad @nothing @O2 I think they are having some issues with carrier and they may not launch this first model in US

  • cleverfrances
    Frances Ryan #Immigrant 🇺🇸in🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@cleverfrances) reported

    Dear @O2: I have yet to receive a confirmation email that my account has been cancelled (you never sent my SIM despite happily sending a bill). MyO2 still says I have an account and that you're taking money from me soon, despite never once receiving service. Please sort this out.

  • IAmJackSlade
    Jack Slade (@IAmJackSlade) reported

    @O2 hello. Im trying to get in touch about my bill but I'm not able to phone anyone, including o2, as there was a problem with my account. I have no way of using an alternative phone either at the moment. Please can I have someone from support phone me?

  • q3b
    Billy (@q3b) reported

    @ReissOmari @O2 O2 is just terrible in Birmingham full stop. Changed to EE because I was so fed up of never having signal here.

  • jamesrcotter
    James Cotter (@jamesrcotter) reported

    @O2 ordered an upgrade for click and collect and havent been given a confirmation code yet, phone lines are an hour wait, someone help please