O2 Outage Report in Ellesmere Port, Cheshire West and Chester, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Ellesmere Port, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Ellesmere Port and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (57%)
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Internet (22%)
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Total Blackout (15%)
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Wi-fi (4%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Ellesmere Port, Cheshire West and Chester, England
The most recent O2 outage reports came from the following cities: Runcorn, Liverpool, St Helens, Upton, Hawarden, Birkenhead, Queensferry and Buckley.
| City | Problem Type | Report Time |
|---|---|---|
 Runcorn |
Phone | |
| Liverpool |
Phone | |
| St Helens |
Phone | |
| Upton |
Phone | |
| Hawarden |
Phone | |
| Birkenhead |
Phone |
Community Discussion
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O2 Issues Reports Near Ellesmere Port, England
Latest outage, problems and issue reports in Ellesmere Port and nearby locations:
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KAGSY💄💅
(@KAGSY6) reported
from
Liverpool, England
@STEWILLIAMS14 @O2 Think the poor ****** falling for it 😕
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James Roberts
(@JamesRoberts330) reported
from
Liverpool, England
Hi @O2 can customers still bring phones into Liverpool stores for the O2 Recycle service? Got a few iPhones that I want to trade in. Thanks. James
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Karen
(@Kazz1010) reported
from
Birkenhead, England
@O2 charged me £76 to a scam number whilst I was having a brain tumour removed. After 2 weeks of them offering me £10 off my bill I’m too tired to fight. Please retweet and help me 🙏🏻
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James Roberts
(@JamesRoberts330) reported
from
Halewood, England
@VodafoneUK @O2 Hi James, I stupidly recycled my iPhone X with O2 and wow it was the worst thing I ever did tbh. Took the phone into store on 15 Sept and still awaiting cleared funds to credit my account 🤬. For future reference can I take phones into the Vodafone store to trade-in? Thanks 👍
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Gary
(@GaryLiverpool) reported
from
Liverpool, England
@O2 is there any issues with the network in Liverpool
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Dan 🏳️🌈🌹🇪🇺
(@pendo86) reported
from
Prescot, England
Hi @O2. Your website says there aren’t any problems in my area but I can’t make outbound calls. I don’t know if I can receive them. I’ve tried restarting my iPhone but no luck. I’m trying to work from home but I can’t make any calls.
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AntDonn
(@antdonn_007) reported
from
Deysbrook, England
@O2 well your tech support is not fit for purpose ! Your answer is your ****** , hahaha , so went to Apple store excellent problem sorted , kind and understanding, unlike o2 who told me to change a battery in an iPad !! #idiots just boycot o2 less stress
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Paul Lees
(@PLees321) reported
from
Garston, England
@O2 Awful customer service for my 71 year old mother today. Still not sorted. Promised a call back. Still waiting.
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jo m b
(@joanreece) reported
from
Liverpool, England
@O2 are awful 😡 so they say with work being carried out it may affect things BUT I cant phone anyone, I cant even send a text to anyone all day this has been it's a disgrace. I run a p/t online business how the hell am I meant to do that!! 😡😡
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@CPWTweets Visited two stores to renew my contract. No phones available because you’re shutting them down. Went direct with @O2 instead....
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Sandracw
(@sandracw66) reported
from
Shotton, Wales
@O2 hi I have two phones on sim only which are now out of contract. how can i get cheaper monthy rolling service without a contract please
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Shane Pinnington
(@ShanePinnington) reported
from
Chester, England
@O2 have to say really poor service from you guys this morning, I’ve spoke to 3 different people now and still haven’t reached a conclusion on where I’m trying to get too and it’s not hard either ! Time for a change maybe !
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Dr. maria skinner
(@SkinnerMaria) reported
from
Chester, England
@O2 how do I cancel my contract? Am having to resort to this in the absence of an option on your website ...
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Official Shankly Merchandise
(@shanklyshop) reported
from
Liverpool, England
@O2 I’m having more issues with this network, possibly the worst network I have ever been on
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Gary
(@GaryLiverpool) reported
from
Liverpool, England
@O2 have confirmed issues since 12:09 #o2down
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Gary
(@GaryLiverpool) reported
from
Liverpool, England
Over an hour cut off 5 times from @O2 I know you’re operating a reduced contact centre but this is such a bad customer experience with poor options on your IVR system that result in the female robot saying “thanks for calling O2 goodbye” without even getting any help or an agent
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lauz efc
(@Lauz_efc) reported
from
Liverpool, England
@O2 hi 02 I have a new contract with yourself and when I put the sim in it says sim not provisioned can you help
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Goalie310🏆🏆🏆🏆🏆🏆
(@goalie310) reported
from
Liverpool, England
@MartinSLewis @o2 Martin been asking O2 questions regarding dormant policy on contracts after they’d been taking 7 years worth off a pensioner and only came to attention on his death. They say 12 months back pay, now not after the money just want change to this activity, any help
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KAGSY💄💅
(@KAGSY6) reported
from
Liverpool, England
@O2 **** off not with O2
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Jamie Mc
(@Jamie_McGaghey) reported
from
Garston, England
Disgusted the way "Emma" at @O2 spoke and poorly communicated to me today. Complaint logged! Never had that from o2 in 14 years
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Dee ♓️🌸
(@dalomkid) reported
@O2 why do your live chat agents just stop responding then leave the chat when they haven’t fixed the problem? Poor customer service!
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im not not a minor
(@hihiimaminorr) reported
@O2 the novelty of having no signal is wearing off now, can you reimburse me for the 4 days i’ve had no signal or sim that you SAID IS ACTIVATED. thanks.
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Andrew Lazari
(@AndrewLazari) reported
.@o2 appalling service by yourselves today! Cancelled my upgrade today in store with staff who were less than forthcoming & then told I had to cancel my contract over the phone! I’ve been on the phone twice & both times I’ve been hung up on before speaking w/ anyone. #o2 #o2uk
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Wayne Willis 🇪🇺🏳️🌈🌏🌳🎹🎙️🚶♂️💡🐾
(@willis_talks) reported
@O2 how can I speak to an agent? I'm abroad and your customer services options via my O2 are useless.
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Alexxxxxx
(@alexxxxx15035) reported
@O2 why are you an absolute utter piece of ******* ****? no option to cancel/pay off my contract in your app and 45 mins and counting on hold. **** you and off to @EE I go
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mark
(@markcoss29) reported
@adamocarroll @O2 Wouldn’t bother sending a private message either mate - I’ve been trying to get something sorted for over a week through their “chat service” awful.
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wendyg4073
(@wendyg4073) reported
Ah @O2 another day another rubbish 4g service when oh when are you going to fix it, time for a change after twenty years a customer 🙄
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Natalie R Cardwell
(@_____natalie) reported
@O2 It’s been like it for a couple of weeks for everyone on o2. It’s super weird. Can’t even get signal to send a text or even stream music out of the blue
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Rob
(@RobCliv3) reported
@O2 how long until you fix the network issues in Wandsworth? It has been down for quite some time now and I need my phone to work.
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Sam
(@surrideo) reported
I am happy to supply the screenshot evidence of the chat this month, months on from the issue, where @o2 did not register my consumer complaint and said wait. I’m pretty sure this isn’t how a complaints process is meant to work, and I have had no contact since.