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O2 Outage Report in Halewood, Knowsley, England

Why is my O2 service not working?

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Halewood, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Halewood, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 2: Problems at O2

O2 is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 41% Phone (41%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Halewood, England

The most recent O2 outage reports came from the following cities: Liverpool, and Warrington.

CityProblem TypeReport Time
Liverpool E-mail 23 days ago
Liverpool Internet 2 months ago
Warrington Phone 2 months ago
Upton Total Blackout 3 months ago
Chester Phone 3 months ago
Seaforth Phone 3 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Halewood, England

Latest outage, problems and issue reports in Halewood and nearby locations:

  • franlatics27
    Fran Edwards (@franlatics27) reported from Garswood, England

    @O2 can you refund me my monthly payment as all the masts in wigan are down and have been for weeks....thanks

  • EmmaJStrong
    Emma J (@EmmaJStrong) reported from Halewood, England

    @O2 Had no 4G, signal to text or call since yesterday. Rely on @googlemaps for work and couldn’t access a thing. What the hell is going on? 😤😤😤😤

  • JamesRoberts330
    James Alan Roberts (@JamesRoberts330) reported from Liverpool, England

    Hi @O2 can you confirm if you are having issues with iPhone users SIMs please. Called customer service who have told me that you are but not seen anything reported online. My SIM in my iPhone 12 Pro Max lost service 2 hours ago and is now showing as Not Provisioned. Thanks. J 💙

  • modtl11
    Steven Tattum #KeepWalesSafe 💙 (@modtl11) reported from Connah's Quay, Wales

    @O2 hi. I have messaged many times about transferring my dad's payg number to his new contract. The page on the app is STILL offline, the o2 shop couldn't do it and 202 just tells us to use the app which doesn't work. I'm getting rather angry now about this.

  • DamonHoward17
    Damon Howard (@DamonHoward17) reported from Abram, England

    @O2 worst customer service in the world! Absolutely useless!

  • greenbhoy1
    Paolo Mac (@greenbhoy1) reported from Prescot, England

    Thread: Twitter people I need some help. I’ve had my broadband with @SkyHelpTeam in excess of 15 years & my mobile with @O2 for not far off. I used up my data early this month, only happened a couple of times that. Topped up for 1GB on Wednesday for £10 & already it has gone.

  • ecsg1798
    E Charles (@ecsg1798) reported from Liverpool, England

    @O2 Hello I've an issue with my account and payment

  • welshapplefan
    Rob T 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏉 (@welshapplefan) reported from Sandymoor, England

    @O2 I wish to raise a GDPR complaint. I have called your call centre twice & been disconnected after 23 minutes on each occasion. Your live chat in India refused to help me. Please can someone contact me urgently or I’m going direct to your CEO with this matter via email.

  • jonh64
    Jon H (@jonh64) reported from Garston, England

    @O2 sent you D/M earlier regarding no network coverage after receiving new sim. ongoing issue.

  • itspaulactually
    Paul (@itspaulactually) reported from St Helens, England

    Nah, @o2, you’re *************** now. If I’m in a crowd of more than 10, I get no signal. Tear up my contract now. @ee, you game?

  • glenaowen
    Glen Owen (@glenaowen) reported from Chester, England

    99% no @O2 signal in and around Chester, been in store today to swap SIM to try and fix it but still no better. 😩. Anyone else experiencing the same?

  • Cestrian_xbl
    Nikk McIntyre (@Cestrian_xbl) reported from Chester, England

    @O2 Since the merger the O2 signal has been shocking.

  • ChristineAnn63
    Christine Doyle (@ChristineAnn63) reported from Liverpool, England

    @O2 Hi I applied for the Disney+ six month free trial and still haven’t received a txt to confirm it’s been set up? It’s been 4 days now. Can you help? I don’t know how to access he Disney channel?

  • millswarrior
    Clare Louise Mills (@millswarrior) reported from Golborne, England

    Boring trip in to work this morning because my phone isn’t connecting to any 4G, and nothing will load on 3G so can’t check @O2 network status

  • Swell09
    Swell ✌🏻 (Pronoun: She/Her) (@Swell09) reported from Birkenhead, England

    @O2 hey folks are there any issues with the network today? My partner has no signal and can’t receive calls.

  • adamdumbleton87
    Adam Dumbleton (@adamdumbleton87) reported from Liverpool, England

    Hoping someone at @O2 can help me I’m trying to access my

  • x_Emma_H_35_x
    Emma Heyes (@x_Emma_H_35_x) reported from St Helens, England

    @O2 I am absolutely fed up of having no signal it's nearing 7 months now I have 2 contracts it's unacceptable I live in StHelens it's shocking I go Liverpool & get 5G. Then have the cheek to hound me to get new contracts NO sort out the signal I'm furious

  • nuttyhill
    Patrick Veale (@nuttyhill) reported from Warrington, England

    @O2 why does your signal seem to be terrible everywhere now? Even in town centres. I know you've partnered with @virginmedia but you didn't have to share their service quality

  • ImTHORNx
    THORNx (@ImTHORNx) reported from Liverpool, England

    @O2 hi I’ve just transferred from EE with the same number and my o2 rewards isn’t working it says we can’t opt you in at the moment. I try put my number into o2 rewards login screen but it won’t send me the code please hep

  • SteveyAsp
    Steve Aspinall (@SteveyAsp) reported from Runcorn, England

    Wow @O2 Customer Service is the worst I’ve come across

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Gherkins79
    Mr McGoo (@Gherkins79) reported

    @O2 past two days there have been regular connectivity issues during the day in and around Bolton, has there been an outage as it’s getting annoying now with nothing working unless on WiFi ?

  • dresdeb
    Beccy Dresden (@dresdeb) reported

    Mobile reception has always been terrible at my house - pretty patchy all over MK - though @O2 keep insisting there's no issue. Currently I can't seem to received SMS (texts), which is a big problem for any service using that for authentication 😳 Anyone else experiencing this?

  • blac_kaviar
    (@blac_kaviar) reported

    @O2 hellooooooo why did your customer service agent hang up on me? Why have I been on the line for over 30minutes?

  • dresdeb
    Beccy Dresden (@dresdeb) reported

    @O2 Also, I checked the My Network app before I tweeted, and reported the issue via that.

  • Rob_johnson04
    Rob (@Rob_johnson04) reported

    @O2 I couldn't tell you as I've deleted it, But it's never a call to say for being a loyal customer where going to give you money off your bill etc always trying to sell something else.

  • SushilV8
    sushil vashisht (@SushilV8) reported

    @O2 @philhellena I have had no signal since Friday and O2 live chat say their engineers are likely working on it - they are either working on it or not ! No indication when the issue will be resolved and this is central London WC1

  • dixienormous_uk
    Corey (@dixienormous_uk) reported

    @O2 you got issues with your service I’ve had no signal since 4pm. Not good from a new customer point of view. Never had issues with @three

  • DrTABailey
    Tracey Bailey 💙 (@DrTABailey) reported

    @dresdeb @O2 Yes. I live in SW MK and reported a problem in September. Got monthly texts saying they were working on it until Friday when I received a text saying it should be resolved. Seems ok at the mo. Maybe they knocked out part of your service to fix mine!

  • kevcetera
    Kevin (@kevcetera) reported

    @O2 hi, I am trying to cancel my contract, today is my 14th day. I have been in the call queue and not sure if I will get assistance as it’s telling me you close at 8. Any way I can extend cancelation thru tomorrow?

  • JayneStewart19
    Jayne Stewart (@JayneStewart19) reported

    @O2 can you advise when the mast problem will be fixed in WN4 0RN area. Been ongoing since 7th Jan 22. No signal and no data. ??