O2 Outage Report in Birkenhead, Metropolitan Borough of Wirral, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Birkenhead, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Birkenhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (55%)
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Internet (25%)
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Total Blackout (12%)
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Wi-fi (3%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Birkenhead, Metropolitan Borough of Wirral, England
The most recent O2 outage reports came from the following cities: Liverpool, Upton, St Helens, Ormskirk, Birkenhead, Runcorn and Ellesmere Port.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Phone | |
| Upton |
Internet | |
| St Helens |
Total Blackout | |
| Upton |
Phone | |
| Liverpool |
Internet | |
| Ormskirk |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Birkenhead, England
Latest outage, problems and issue reports in Birkenhead and nearby locations:
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Helen Smith
(@Hel3110) reported
from
Birkenhead, England
@O2 My phone has not had any internet access 2day, it goes off on me, my messages don't send n its deletes, not receiving. I spend a lot of money to your company and the service I'm getting is disgusting. I am definitely changing networks. Not happy at all 😟
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lauz efc
(@Lauz_efc) reported
from
Liverpool, England
@caville @O2 It was working this morning then come 12 it’s down.
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Paul Beacon
(@PaulBeacon0) reported
from
Liverpool, England
@LizParsons71 @O2 @02 Ask @O2 to log it as a “Regulated Complaint” so that they do not just treat this as a “Circumstance” Would be interested if @MartinSLewis has any great advice for your case. #MSEForum
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shane cooke
(@shanecooke) reported
from
Mostyn, Wales
I hope that now I’ve escalated my issue with @o2 they will be more reasonable
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Anthony Seed
(@AnthonySeed5) reported
from
Liverpool, England
@LeeCruickshank9 @O2 Full signal at Walton 😎
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J E S S
(@jess_hornee) reported
from
Bagillt, Wales
O2 is the shittest network by far my 4g takes about 3 hours to work sort it out @O2
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Ste Burke
(@SteBurke44) reported
from
Liverpool, England
@xmeganblock @O2 I thought Vodafone was the worst ever Meg but then I joined 02. Worst 3 years of my life 😂😂😂😂😂
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Milo
(@milonoblet) reported
from
Hoylake, England
@combat_boot @O2 @VodafoneUK @EE I'd recommend EE, best service/coverage. 20% Forces discount through DDS/BLC (DM me if you have neither & will sort you out).
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Paul Newton
(@Paul_Newton37) reported
from
Birkenhead, England
@O2 absolutely shocking disgraceful customer service. New phone O2 SIM 10 days later still no service. Spending hours on the phone getting passed around and fobbed off!! #avoido2
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Kev
(@Kev_Edwards) reported
from
Liverpool, England
@O2 asking me to complete a survey on how good the network service is over SMS messaging, only I can't answer the questions due to my network service being so poor 😴
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ste boardman
(@SJONheating) reported
from
Seaforth, England
@O2 .Terribly disappointed with lack of customer service.I am still waiting for a satisfactory phone call from complaint escalation team.I used your app to discover what was the network issue in my area as advised,contacted you 1 week later via phone to ask why it wasn’t resolved
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Helen Smith
(@Hel3110) reported
from
Birkenhead, England
@O2 My phone has not had any internet access, it goes off on me, my messages don't send and its deletes. I spend a lot of money to your company and the service I am getting is disgusting. I am definitely changing networks. Not happy at all 😟
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Sal
(@sallyann6) reported
from
Seaforth, England
@O2 always had good customer service with yourselves. Today however it has been shocking! Been cut off transferred to repairs when I wanted an upgrade however they were the best department
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RIHANHAH
(@YesImRhiannon) reported
from
Seaforth, England
@O2 my phone hasn’t been working all day, no outgoing/incoming calls, no texts, no 4G. I can’t even phone up to try sort it because it won’t let me. I tried the live chat and all they could say was ‘there’s no problems in that area’ plz help I need it for work 😔
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RIHANHAH
(@YesImRhiannon) reported
from
Seaforth, England
@O2 Not just one area, I travelled to Leeds yesterday from Liverpool and had no signal. Same today too 😭
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ste boardman
(@SJONheating) reported
from
Seaforth, England
@O2 . , now you will only compensate me from the time of my phone call and not from when the mast went down.A complete cop out telling people to use the network coverage status on your app before calling so you can save yourself some money and not to aid the customer
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Paul Beacon
(@PaulBeacon0) reported
from
Roby, England
I would be interested to see how @O2 handle this complaint case and what their resolution is. #Martinlewis @MartinSLewis #MSE
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Kellie Walters
(@KellieW88) reported
from
Liverpool, England
@O2 no service again 🙄🙄🙄🙄 shittest network
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shane cooke
(@shanecooke) reported
from
Mostyn, Wales
@o2 has have the worst customer service ever, they just don’t want to help. As soon as I can I will be changing provider
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shane cooke
(@shanecooke) reported
from
Mostyn, Wales
Unbelievable bad customer service from @o2 they offer a good deal then say it never was offered and can’t even try to offer any kind of a deal
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Dale Watts
(@Extinguisherman) reported
@lance0887 @O2 Feel your oajn, was in Canterbury recently , terrible connection, Retweet your complaint using BBCWatchdog, WhichUK, Ofcom, Martin Lewis tags. I am in the same situation in Medway Network is so bad. Need to get this issue known, it’s all over South East!
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Tony Brown
(@TonyBro42935804) reported
@VodafoneUK thinks it’s fully justifiable for my wife to be without signal for 3 mnths but still expect her to pay her full bill without any explanation when the issue will be resolved or compensate loss of use. The service is not fit for purpose. This is why I am an @O2 customer
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Jo
(@AngelJ2224) reported
I am very upset with the level of care from @O2 , I have been on the phone to multiple people over the course of a week and my issue has still not been solved. I am still awaiting a phone call since two days ago. Can someone please get in contact with me ASAP to solve this!
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Joe Winder
(@JoeWinder5) reported
@O2 Hello, recently upgraded and chose the Disney plus extra. I clixk the "Activate" button on my 02 app extras and it just keeps giving error 404 page not found? Tried also on browser to same effect. Any help please?
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Birdman
(@bi68495599) reported
@O2 received the worst of customer service from yourselves. Poor training, reading from scripts, processed wrong order, handed over to differing departments with no hand over, appalling!
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Robert Pullen
(@NobbyTime) reported
I need to set a spend cap on an @O2 account and all their help systems sends me to a page where under spend cap it says I can't do it at the moment. Are you deliberately doing this to screw customers?
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James Ealey
(@jamesealey) reported
@O2 fully appreciate that complaining about customer service is pointless but have now spent almost 1 week trying to access the app and now being told that my number isn’t mine!!!! Amazing considering I’ve been paying the bill for 6 months on that number as per statement!
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Dale Watts
(@Extinguisherman) reported
@CharlotteFry96 @O2 If they don’t resolve your issue then consider Retweeting your complaint using BBCWatchdog, WhichUK, Ofcom, Martin Lewis tags. I am in the same situation. Network and customer service is so bad.
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Paulina
(@paulina_ska) reported
@O2 decided to switch to o2 and got a new PAYG SIM but the “free £10” offer after activating is not working. Sent a DM, will appreciate a reply
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Dale Watts
(@Extinguisherman) reported
@kusharma1980 @O2 Retweet your complaint using BBCWatchdog, WhichUK, Ofcom, Martin Lewis tags. I am in the same situation. Network is so bad. Then I get ignored or told to be patient! I’m paying for a service!