O2 Outage Report in Stoke-on-Trent, England
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The latest reports from users having issues in Stoke-on-Trent come from postal codes ST3.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (51%)
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Internet (30%)
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Total Blackout (12%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Stoke-on-Trent, England
The most recent O2 outage reports came from the following cities: Stoke-on-Trent, Crewe and Newcastle under Lyme.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
||
| Crewe |
Phone | |
| Stoke-on-Trent |
Phone | |
| Newcastle under Lyme |
Internet | |
| Stoke-on-Trent |
Internet | |
| Crewe |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Stoke-on-Trent, England
Latest outage, problems and issue reports in Stoke-on-Trent and nearby locations:
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del
(@del__91) reported
from
Stoke-on-Trent, England
Is anyone having trouble receiving calls on the @O2 network?
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Robert Fisher
(@StrategiRob) reported
from
Stoke-on-Trent, England
Excellent customer service from Steve in the @O2 shop in the @intuPotteries at a time I was considering going to another network... very impressed 👍 #o2 #excellentcustomerservice
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del
(@del__91) reported
from
Stoke-on-Trent, England
@O2 I GOT A TEXT!!! 📱 Never wanted a Monday to come around so fast before
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del
(@del__91) reported
from
Stoke-on-Trent, England
Hi @O2 how do I cancel extras on my sim only plan? I can't seem to do it on my app. Thanks
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Nicola Gratton
(@NickiGratton) reported
from
Barlaston, England
@O2 My elderly mum has a monthly contract with. o2 but the SIM card has stopped working therefore she can’t contact friends/family. Tried to call to order a new SIM but keep getting cut off.. can someone help please
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Andrew Ankers
(@andyankers) reported
from
Stoke-on-Trent, England
@ionica_official @O2 I got done at Christmas but that was done by hacking the @O2 customer security number to ring me. Apparently its then my fault
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Sime
(@FowldsSimon) reported
from
Stoke-on-Trent, England
@sarah_weirdo @oneplus @O2 Huawei are supposed to be good. Never had one , iphone here x
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DaveH63
(@huson63) reported
from
Stoke-on-Trent, England
@O2 longtime loyal customer spent ages on the phone yesterday completing new deal now customer service telling me it’s not there #Ripoff
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James Oddy
(@OddyJames) reported
from
Congleton, England
@O2 another awful experience with O2 tonight. On hold for 25mina just to be told that the insurance team have finished? Could you have told me that instead of the press 2 option?? Thanks for nothing. Business going elsewhere soon....
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Nitesh Pandey
(@niteshkpandey) reported
from
Newcastle-under-Lyme District, England
@O2 have not got reception for 2 days in my phone spoke to CC team no help, missed so many important calls. I have recently moved to O2 few days ago!! Regret my decision!!
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Stephen Evanson💙🤍💛
(@evanson316) reported
from
Crewe, England
@O2 hi, sent a dm to u asking a question, not sure if I had to message on here 1st or not? Need a bit of help plz.
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Rick
(@StokeyRick) reported
from
Stoke-on-Trent, England
@O2 I have spent one hour trying to speak to somebody about an issue on your app. I want to literally give you money to buy a bolt on and I can’t get hold of anyone to help me.
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Richie Knight
(@richiechuff) reported
from
Stoke-on-Trent, England
@TheO2 I wouldn’t attend any venue associated with this **** network @o2 the reason they are able to sponsor you is because of revenue and theft from illegally withholding funds from customers like myself and failure to meet their own complaint timescales @TelefonicaUK
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STUasaurus Rex 🦖 ©
(@AWorkOfStuART) reported
from
Kidsgrove, England
@JamesGLA90 @O2 Yup. F*cking awful
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Richie Knight
(@richiechuff) reported
from
Stoke-on-Trent, England
@O2 Still no response regarding my complete absolute ripoff merchants @TelefonicaUK your operation is crap and your customer I don’t care agents need training in how to talk to people or do you purposely employ the most vile people in society ?
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Danielle 🏳️⚧️
(@misswhiskygirl) reported
from
Stoke-on-Trent, England
@O2 I've just tried on desktop and it's working there, it's not working via the priority app. Thank you
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Pete
(@1985Pete) reported
from
Crewe, England
Is anyone else having network and mobile data issues? As soon as I leave WIFI I get “no service” instead of O2 and “E” for connectivity. At a push I get a low signal and very poor 3G. Raised it with O2 online support but impossible to speak to anyone about it ATM @O2 @Apple
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Edward Ramsdale
(@EdwardRamsdale) reported
from
Stoke-on-Trent, England
@O2 , the services to contact you about issues are absolutely terrible. Round and round in circles with no help at all
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Richie Knight
(@richiechuff) reported
from
Stoke-on-Trent, England
@O2 Is there an online platform that I can speak with somebody with regards to a complaint about the shocking service I have received I would call them the customer service department but more like customer I don’t care would be more apt
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Andy
(@AndyType2) reported
from
Newcastle-under-Lyme District, England
@O2 How do I cancel my data plan for an iPad? I can’t see anything on my account that helps.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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BoomfaChihuahua
(@IsaacAgan7) reported
@EnglandRugby @O2 Why that centre partnership? Lacks physicality, and poor defensively. Are there no good inside centres in England?
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Kaine Jackson
(@AgmnoKJ98) reported
@O2 it’s been a few hours, but I still haven’t had my data bundle activated. Can you help?
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Rob Edmondson
(@rob_edmo) reported
@O2 I booked red hot chilli pepper tickets for London. I have a diary date and confirmation of ticket allocation but I have no confirmation email or evidence of payment. Can you help??
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Paul Wood
(@PaulWood1966) reported
Brilliant customer service by @O2 , no service for 6 weeks and no refund or partial refund because “ as in the terms and conditions we can’t guarantee fault free service “ get fault free service but paying for no service !!!!
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Charmaine Fueggle
(@Fueggle) reported
@O2 I have even totally restored my phone to factory settings and reloaded my esim, nothing seems to help
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Adam Burbridge #FBPE
(@crammybear) reported
@georgeblfc @EnglandRugby @O2 No chance. Been terrible in white
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Charmaine Fueggle
(@Fueggle) reported
@O2 Texts are working to say someone has tried to call me. I asked my sister called me she got a message from 02 to say I was unable to take the call. When I call someone anywhere, either at home or here in Greece it is as though the phone is dead. I have re set network settings
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DottyScotty
(@Sanyou64) reported
Word of warning to anyone upgrading with @O2 double check it is an upgrade and not a new contract. I did what I believed was an upgrade - they made it a new contract. #Frustrating #Unhelpful Now expected to pay for 2 contracts 🤬🤬 Over 10 years with them. Never again 😡
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Scott Munro
(@ScottMunro48) reported
@O2 Thank you. However I am aware of this. It’s a constant problem of this location - no matter what time to year; day etc. most often speeds do not exceed 2mbs.
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Nikki 🇺🇦💙💛
(@NikkiH_1984) reported
@O2 I have DMd you. Got put through to the same team again! Same delay again! Same reading from a script again! How do I get to speak to someone who can actually help please?