O2

O2 Outage Report in Stoke-on-Trent, England

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Stoke-on-Trent, England 01/12/2026 09:10

January 12: Problems at O2

O2 is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (48%)

    Phone (48%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Stoke-on-Trent, England

The most recent O2 outage reports came from the following cities: Crewe.

Loading map, please wait...
City Problem Type Report Time
United KingdomCrewe Internet
United KingdomStoke-on-Trent Total Blackout
United KingdomStoke-on-Trent Phone
United KingdomStoke-on-Trent Total Blackout
United KingdomOakamoor Phone
United KingdomLeek Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Stoke-on-Trent, England

Latest outage, problems and issue reports in Stoke-on-Trent and nearby locations:

  • OddyJames James Oddy (@OddyJames) reported from Congleton, England

    @O2 another awful experience with O2 tonight. On hold for 25mina just to be told that the insurance team have finished? Could you have told me that instead of the press 2 option?? Thanks for nothing. Business going elsewhere soon....

  • richiechuff Richie Knight (@richiechuff) reported from Stoke-on-Trent, England

    @O2 Is there an online platform that I can speak with somebody with regards to a complaint about the shocking service I have received I would call them the customer service department but more like customer I don’t care would be more apt

  • stokiemummyJ stokiemummie (@stokiemummyJ) reported from Stoke-on-Trent, England

    @O2 hi, just recently my phone 4 g has been losing signal, used to be fine, annoyed recently has 4 g just went resulting in losing bid on eBay, ?

  • mark_pbs Mark Johnson (@mark_pbs) reported from Stoke-on-Trent, England

    @O2 can someone explain why the signal is still useless in the ST6 area? I left O2 this year because of this but still have my partner and 4 family member's stuck on O2! Signal checker says no problems? It's been terrible for months 😡

  • 1985Pete Pete (@1985Pete) reported from Crewe, England

    Is anyone else having network and mobile data issues? As soon as I leave WIFI I get “no service” instead of O2 and “E” for connectivity. At a push I get a low signal and very poor 3G. Raised it with O2 online support but impossible to speak to anyone about it ATM @O2 @Apple

  • richiechuff Richie Knight (@richiechuff) reported from Stoke-on-Trent, England

    @TheO2 I wouldn’t attend any venue associated with this **** network @o2 the reason they are able to sponsor you is because of revenue and theft from illegally withholding funds from customers like myself and failure to meet their own complaint timescales @TelefonicaUK

  • niteshkpandey Nitesh Pandey (@niteshkpandey) reported from Newcastle-under-Lyme District, England

    @O2 have not got reception for 2 days in my phone spoke to CC team no help, missed so many important calls. I have recently moved to O2 few days ago!! Regret my decision!!

  • mark_pbs Mark Johnson (@mark_pbs) reported from Stoke-on-Trent, England

    @O2 I see your response is as fast as your network? I wonder if there is anyone out there 🤔

  • AWorkOfStuART STUasaurus Rex 🦖 © (@AWorkOfStuART) reported from Kidsgrove, England

    @JamesGLA90 @O2 Yup. F*cking awful

  • richiechuff Richie Knight (@richiechuff) reported from Stoke-on-Trent, England

    @O2 Still no response regarding my complete absolute ripoff merchants @TelefonicaUK your operation is crap and your customer I don’t care agents need training in how to talk to people or do you purposely employ the most vile people in society ?

  • sh33ran7 Ant Sheeran 🤙🏻 (@sh33ran7) reported from Stoke-on-Trent, England

    Get priority tickets for Peter Kay virgin tell me as I’m a customer, yet I can’t even get on the O2 priority app. Sort it out @virginmedia @O2

  • misswhiskygirl Danielle 🏳️‍⚧️ (@misswhiskygirl) reported from Stoke-on-Trent, England

    @O2 I've just tried on desktop and it's working there, it's not working via the priority app. Thank you

  • RoyGalaasen Roy Galaasen (@RoyGalaasen) reported from Stoke-on-Trent, England

    @O2 Sitting here at Costa enjoying a latte. Not enjoying the Internet connection that is utterly rubbish as always. It has been for a few years, I gave up on it hopefully being fixed. Paying for 5GB data that I can’t ever spend because it just is slow as snails.

  • MichK84 Michelle (@MichK84) reported from Stoke-on-Trent, England

    Been trying to login to @o2 priority since 10am and now it’s down for maintenance

  • EdwardRamsdale Edward Ramsdale (@EdwardRamsdale) reported from Stoke-on-Trent, England

    @O2 , the services to contact you about issues are absolutely terrible. Round and round in circles with no help at all

  • del__91 del (@del__91) reported from Stoke-on-Trent, England

    Hi @O2 how do I cancel extras on my sim only plan? I can't seem to do it on my app. Thanks

  • del__91 del (@del__91) reported from Stoke-on-Trent, England

    Is anyone having trouble receiving calls on the @O2 network?

  • PotterPodmore Ryan Podmore (@PotterPodmore) reported from Stoke-on-Trent, England

    Both my @O2 mobile data and @SkyGroup WiFi have been absolutely terrible the last couple of weeks. It's really starting to wind me up. Considering how much i pay for it each month

  • mark_pbs Mark Johnson (@mark_pbs) reported from Stoke-on-Trent, England

    @O2 @richardbranson I would have left your Virgin mobile piggybacking @EE ! Miles better network and service although more costly!

  • evanson316 Stephen Evanson💙🤍💛 (@evanson316) reported from Crewe, England

    @O2 hi, sent a dm to u asking a question, not sure if I had to message on here 1st or not? Need a bit of help plz.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • FallonJoanne Joanne Fallon (@FallonJoanne) reported

    After spending the best part of 3 hours on the phone to @O2 this morning speaking to at least 5 different people, Josh has just made my day! 😬 He wasn’t rude to me, he didn’t cut me off & he got me the deal I wanted! See what you can do, when you speak to Josh @o2 👏🏼 #thankyou

  • chiliric Richard Afonso (@chiliric) reported

    @O2 @EnglandRugby Hope they come back stronger than O2’s crappy customer service!

  • Helena00449 Helena (@Helena00449) reported

    @Becca75131176 @O2 My account was also suspended too it was so painful but I was recommended to a professional here who help me unlock my account he can help you too if you text him for help wian_coder on Instagram

  • Bastythegreat Perry Watts (@Bastythegreat) reported

    @o2 why do I have 4g or even 5g yet never get any internet at all! It's literally abysmal and I'm fed up paying a massive monthly bill for diabolical service! How can I get a discount for how awful it is?

  • Becca75131176 Becca (@Becca75131176) reported

    @O2 Please can you fix my account first please ?

  • bears_katy Katy and the bears is on Mastodon (@bears_katy) reported

    @virginmedia @O2 why does the 02 priority app keep crashing when I try to log in as a virgin media subscriber? Have uninstalled and reinstalled app several times plus tried logging in on the 02 desktop browser but still the same issue.

  • Ben_Robbo9 Ben Robinson (@Ben_Robbo9) reported

    @O2 is it standard that your customer services hang up if you don’t want to deal with customers, even hung up on your store employ, 3 calls 3 hang ups, sort it out.

  • chiliric Richard Afonso (@chiliric) reported

    @O2 Probably the worst phone company in the UK! @MailOnline - you should write an article about their horrendous customer service!

  • themrmatthew Matthew Beaumont (@themrmatthew) reported

    Dear @O2 Please fix your coverage in North Omagh, must be a week now of only being able to use services if connecting to WiFi

  • babywearingmam wiggle your ankles! (@babywearingmam) reported

    @O2 Useless, saying you’re aware of the issue doesn’t solve the problem that’s been ongoing for months. My husband has no issues using his phone here because he’s not on o2!