O2 Outage Report in Stoke-on-Trent, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
The latest reports from users having issues in Stoke-on-Trent come from postal codes ST6, ST4 and ST1.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 29: Problems at O2
O2 is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (42%)
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Internet (31%)
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Total Blackout (21%)
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Wi-fi (3%)
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E-mail (2%)
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TV (%)
Live Outage Map Near Stoke-on-Trent, England
The most recent O2 outage reports came from the following cities: Crewe and Stoke-on-Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Crewe |
Internet | |
| Stoke-on-Trent |
Total Blackout | |
| Stoke-on-Trent |
Total Blackout | |
| Stoke-on-Trent |
Phone | |
| Stoke-on-Trent |
||
| Crewe |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Stoke-on-Trent, England
Latest outage, problems and issue reports in Stoke-on-Trent and nearby locations:
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Andrew Ankers
(@andyankers) reported
from
Stoke-on-Trent, England
@ionica_official @O2 I got done at Christmas but that was done by hacking the @O2 customer security number to ring me. Apparently its then my fault
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del
(@del__91) reported
from
Stoke-on-Trent, England
Hi @O2 how do I cancel extras on my sim only plan? I can't seem to do it on my app. Thanks
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Rick
(@StokeyRick) reported
from
Stoke-on-Trent, England
@O2 I have spent one hour trying to speak to somebody about an issue on your app. I want to literally give you money to buy a bolt on and I can’t get hold of anyone to help me.
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Richie Knight
(@richiechuff) reported
from
Stoke-on-Trent, England
@O2 Is there an online platform that I can speak with somebody with regards to a complaint about the shocking service I have received I would call them the customer service department but more like customer I don’t care would be more apt
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James Oddy
(@OddyJames) reported
from
Congleton, England
@O2 another awful experience with O2 tonight. On hold for 25mina just to be told that the insurance team have finished? Could you have told me that instead of the press 2 option?? Thanks for nothing. Business going elsewhere soon....
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Sime
(@FowldsSimon) reported
from
Stoke-on-Trent, England
@sarah_weirdo @oneplus @O2 Huawei are supposed to be good. Never had one , iphone here x
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Edward Ramsdale
(@EdwardRamsdale) reported
from
Stoke-on-Trent, England
@O2 , the services to contact you about issues are absolutely terrible. Round and round in circles with no help at all
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Danielle 🏳️⚧️
(@misswhiskygirl) reported
from
Stoke-on-Trent, England
@O2 I've just tried on desktop and it's working there, it's not working via the priority app. Thank you
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Nicola Gratton
(@NickiGratton) reported
from
Barlaston, England
@O2 My elderly mum has a monthly contract with. o2 but the SIM card has stopped working therefore she can’t contact friends/family. Tried to call to order a new SIM but keep getting cut off.. can someone help please
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Richie Knight
(@richiechuff) reported
from
Stoke-on-Trent, England
@TheO2 I wouldn’t attend any venue associated with this **** network @o2 the reason they are able to sponsor you is because of revenue and theft from illegally withholding funds from customers like myself and failure to meet their own complaint timescales @TelefonicaUK
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STUasaurus Rex 🦖 ©
(@AWorkOfStuART) reported
from
Kidsgrove, England
@JamesGLA90 @O2 Yup. F*cking awful
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del
(@del__91) reported
from
Stoke-on-Trent, England
@O2 I GOT A TEXT!!! 📱 Never wanted a Monday to come around so fast before
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DaveH63
(@huson63) reported
from
Stoke-on-Trent, England
@O2 longtime loyal customer spent ages on the phone yesterday completing new deal now customer service telling me it’s not there #Ripoff
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del
(@del__91) reported
from
Stoke-on-Trent, England
Is anyone having trouble receiving calls on the @O2 network?
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Nitesh Pandey
(@niteshkpandey) reported
from
Newcastle-under-Lyme District, England
@O2 have not got reception for 2 days in my phone spoke to CC team no help, missed so many important calls. I have recently moved to O2 few days ago!! Regret my decision!!
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Stephen Evanson💙🤍💛
(@evanson316) reported
from
Crewe, England
@O2 hi, sent a dm to u asking a question, not sure if I had to message on here 1st or not? Need a bit of help plz.
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Richie Knight
(@richiechuff) reported
from
Stoke-on-Trent, England
@O2 Still no response regarding my complete absolute ripoff merchants @TelefonicaUK your operation is crap and your customer I don’t care agents need training in how to talk to people or do you purposely employ the most vile people in society ?
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Andy
(@AndyType2) reported
from
Newcastle-under-Lyme District, England
@O2 How do I cancel my data plan for an iPad? I can’t see anything on my account that helps.
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Robert Fisher
(@StrategiRob) reported
from
Stoke-on-Trent, England
Excellent customer service from Steve in the @O2 shop in the @intuPotteries at a time I was considering going to another network... very impressed 👍 #o2 #excellentcustomerservice
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Pete
(@1985Pete) reported
from
Crewe, England
Is anyone else having network and mobile data issues? As soon as I leave WIFI I get “no service” instead of O2 and “E” for connectivity. At a push I get a low signal and very poor 3G. Raised it with O2 online support but impossible to speak to anyone about it ATM @O2 @Apple
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Kevin
(@k3vinwilliams94) reported
@O2 Can someone please check DM and offer me some help. Thank you
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Hannah 🌸
(@hannworkman_) reported
@O2 @tescomobile i have no signal but the website says i should have signal here so what can i do? I have turned my phone off and back on and still isn’t working.
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That #BLM #KroenkeOut Bun ✊🏿✊🏾✊🏽
(@KinshukaLucrin) reported
Hey @O2! My partner just got himself a Samsung Smartwatch 4 and is wondering how to activate the LTE features! It says he need a barcode but we can't seem to find any? A little help would be grand.
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I am just me
(@andy_uk44) reported
@O2 fed up with my signal loss and the transmitter is half a mile away and all I get is either 1 bar or nothing also WIFI calling don’t help either so I might as well not have a mobile phone
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Daniel Duckworth
(@Duckyxl16) reported
@O2 Ask me to dm you and 6 hours later still no reply! Everyone becareful of o2 as they have got me blacklisted and i was only a customer for 1 day in october 2018! They dont wanna reftify it
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Simon Shanley
(@SimonShanley) reported
@O2 why is there still next to no signal Blackpool FY1 Adelaide St. Albert Rd Central Drive Coronation St etc.? 3 years ago I complained and still no better. Makes life so difficult picking family up from town. If it does connect there is no sound. No 4g either. Same on 3 phones.
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Chris Wilcox
(@wilcochris) reported
@O2 The big question is: are you going to be like the others that look after their customers and reintroduce roaming charges. You’ve already dropped down your AU allowances when you said you wouldn’t
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peter sivewright
(@PSivewright) reported
@O2, Hi there, Christchurch closed as I entered use noe. Going to Bournemouth castlpoint. Can you help me get my free coffee there?.
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Chanel Weisner
(@ChanelWeisner) reported
@l3479s @O2 I’m so happy omg! I have been locked out of my account for the pass 5months.after appealing did not work I contact Multitask_support on Insta for help. I’m so happy
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Johanna Blake
(@johannablake) reported
@O2 I have been trying to deal with a fraud issue since January and have rung your help desk every 3-4 weeks and still nothing has been done. Last week I raised a formal complaint and was told someone would ring me within 48 hours, it’s now been 10 days and nothing.