O2 Outage Report in Stoke-on-Trent, England

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Stoke-on-Trent, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (41%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Stoke-on-Trent, England

The most recent O2 outage reports came from the following cities: Crewe, and Stoke-on-Trent.

City	Problem Type	Report Time
Crewe	Internet	8 days ago
Stoke-on-Trent	Total Blackout	28 days ago
Stoke-on-Trent	Total Blackout	1 month ago
Stoke-on-Trent	Phone	1 month ago
Stoke-on-Trent	E-mail	2 months ago
Crewe	Phone	2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Stoke-on-Trent, England

Latest outage, problems and issue reports in Stoke-on-Trent and nearby locations:

• 
  Richie Knight (@richiechuff) reported 29 seconds ago from Stoke-on-Trent, England

  @O2 Still no response regarding my complete absolute ripoff merchants @TelefonicaUK your operation is crap and your customer I don’t care agents need training in how to talk to people or do you purposely employ the most vile people in society ?

• 
  STUasaurus Rex 🦖 © (@AWorkOfStuART) reported 3 minutes ago from Kidsgrove, England

  @JamesGLA90 @O2 Yup. F*cking awful

• 
  Richie Knight (@richiechuff) reported 5 minutes ago from Stoke-on-Trent, England

  @O2 Is there an online platform that I can speak with somebody with regards to a complaint about the shocking service I have received I would call them the customer service department but more like customer I don’t care would be more apt

• 
  Edward Ramsdale (@EdwardRamsdale) reported 7 minutes ago from Stoke-on-Trent, England

  @O2 , the services to contact you about issues are absolutely terrible. Round and round in circles with no help at all

• 
  Andrew Ankers (@andyankers) reported 9 minutes ago from Stoke-on-Trent, England

  @ionica_official @O2 I got done at Christmas but that was done by hacking the @O2 customer security number to ring me. Apparently its then my fault

• 
  del (@del__91) reported 16 minutes ago from Stoke-on-Trent, England

  Hi @O2 how do I cancel extras on my sim only plan? I can't seem to do it on my app. Thanks

• 
  DaveH63 (@huson63) reported 17 minutes ago from Stoke-on-Trent, England

  @O2 longtime loyal customer spent ages on the phone yesterday completing new deal now customer service telling me it’s not there #Ripoff

• 
  Pete (@1985Pete) reported 19 minutes ago from Crewe, England

  Is anyone else having network and mobile data issues? As soon as I leave WIFI I get “no service” instead of O2 and “E” for connectivity. At a push I get a low signal and very poor 3G. Raised it with O2 online support but impossible to speak to anyone about it ATM @O2 @Apple

• 
  Roy Galaasen (@RoyGalaasen) reported 22 minutes ago from Stoke-on-Trent, England

  @O2 Sitting here at Costa enjoying a latte. Not enjoying the Internet connection that is utterly rubbish as always. It has been for a few years, I gave up on it hopefully being fixed. Paying for 5GB data that I can’t ever spend because it just is slow as snails.

• 
  Rick (@StokeyRick) reported 26 minutes ago from Stoke-on-Trent, England

  @O2 I have spent one hour trying to speak to somebody about an issue on your app. I want to literally give you money to buy a bolt on and I can’t get hold of anyone to help me.

• 
  Andy (@AndyType2) reported 30 minutes ago from Newcastle-under-Lyme District, England

  @O2 How do I cancel my data plan for an iPad? I can’t see anything on my account that helps.

• 
  Stephen Evanson💙🤍💛 (@evanson316) reported 35 minutes ago from Crewe, England

  @O2 hi, sent a dm to u asking a question, not sure if I had to message on here 1st or not? Need a bit of help plz.

• 
  Robert Fisher (@StrategiRob) reported 36 minutes ago from Stoke-on-Trent, England

  Excellent customer service from Steve in the @O2 shop in the @intuPotteries at a time I was considering going to another network... very impressed 👍 #o2 #excellentcustomerservice

• 
  James Oddy (@OddyJames) reported 46 minutes ago from Congleton, England

  @O2 another awful experience with O2 tonight. On hold for 25mina just to be told that the insurance team have finished? Could you have told me that instead of the press 2 option?? Thanks for nothing. Business going elsewhere soon....

• 
  del (@del__91) reported 47 minutes ago from Stoke-on-Trent, England

  Is anyone having trouble receiving calls on the @O2 network?

• 
  Richie Knight (@richiechuff) reported 50 minutes ago from Stoke-on-Trent, England

  @TheO2 I wouldn’t attend any venue associated with this **** network @o2 the reason they are able to sponsor you is because of revenue and theft from illegally withholding funds from customers like myself and failure to meet their own complaint timescales @TelefonicaUK

• 
  Nicola Gratton (@NickiGratton) reported 51 minutes ago from Barlaston, England

  @O2 My elderly mum has a monthly contract with. o2 but the SIM card has stopped working therefore she can’t contact friends/family. Tried to call to order a new SIM but keep getting cut off.. can someone help please

• 
  Nitesh Pandey (@niteshkpandey) reported 54 minutes ago from Newcastle-under-Lyme District, England

  @O2 have not got reception for 2 days in my phone spoke to CC team no help, missed so many important calls. I have recently moved to O2 few days ago!! Regret my decision!!

• 
  Danielle 🏳️‍⚧️ (@misswhiskygirl) reported 54 minutes ago from Stoke-on-Trent, England

  @O2 I've just tried on desktop and it's working there, it's not working via the priority app. Thank you

• 
  del (@del__91) reported 60 minutes ago from Stoke-on-Trent, England

  @O2 I GOT A TEXT!!! 📱 Never wanted a Monday to come around so fast before

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dillon 🏳️‍🌈 (@Delibird444) reported 7 minutes ago

  .@O2 lost a potential customer. Was ready to throw down £1000 cash on a new phone today and they told me they couldn't take me because I haven't been in the country long enough to have credit. They will never see a penny from me. Goodbye.

• 
  Lex (@stavrosRN) reported 7 minutes ago

  Honest to god. You lot remain absolutely useless without a good WiFi network near by! @O2

• 
  KevyD (@askthedood) reported 9 minutes ago

  I guess that’s a ‘no’ then @O2 unless you have a support account?

• 
  Vipul Chikane (@VipulChikane) reported 10 minutes ago

  Dear @O2 My replacement sim is not activated yet and not getting solution from calling you multiple times. Pls suggest what to do ?

• 
  Ron "Macron" Blackman (@RonBlackman69) reported 10 minutes ago

  @O2 @Gavin7000 Same here. They got halfway through a conversation and then just ghosted me without helping. Think I’m gonna cancel my order and buy my new iphone somewhere else.

• 
  Haydn Eyles (@HaydnEyles) reported 11 minutes ago

  @O2 can you DM me back, few days into my contract with you and already had nothing but problems, need a resolution before I cancel within my 14 days.

• 
  Dan (@funke_dee) reported 14 minutes ago

  @O2 I’m pretty sure your network is getting worse. I have to rely on WiFi far too much.

• 
  Bill Clinton Baban (@billboredph) reported 18 minutes ago

  @O2 Sent a direct message. Can you please help me with my issue? Thanks

• 
  Martin (@lifelesslemonad) reported 19 minutes ago

  One month left and I will be free from @O2 and their god awful 4g/5g that never works! Paying for 30gb a month and don't even get to use it.

• 
  Sarah ☆ (@sarahinthestars) reported 19 minutes ago

  @O2 Can you please stop your aggressive phone calls regarding my contract. I've just had a very rude person claiming to be from yourselves and I fed up of being harassed multiple times a day!!