O2 Outage Report in Stoke-on-Trent, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 15: Problems at O2
O2 is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (49%)
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Internet (30%)
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Total Blackout (14%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Stoke-on-Trent, England
The most recent O2 outage reports came from the following cities: Crewe.
| City | Problem Type | Report Time |
|---|---|---|
 Crewe |
Internet | |
| Stoke-on-Trent |
Total Blackout | |
| Stoke-on-Trent |
Phone | |
| Stoke-on-Trent |
Total Blackout | |
| Oakamoor |
Phone | |
| Leek |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Stoke-on-Trent, England
Latest outage, problems and issue reports in Stoke-on-Trent and nearby locations:
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Ryan Podmore
(@PotterPodmore) reported
from
Stoke-on-Trent, England
Both my @O2 mobile data and @SkyGroup WiFi have been absolutely terrible the last couple of weeks. It's really starting to wind me up. Considering how much i pay for it each month
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Richie Knight
(@richiechuff) reported
from
Stoke-on-Trent, England
@O2 Is there an online platform that I can speak with somebody with regards to a complaint about the shocking service I have received I would call them the customer service department but more like customer I don’t care would be more apt
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Michelle
(@MichK84) reported
from
Stoke-on-Trent, England
Been trying to login to @o2 priority since 10am and now it’s down for maintenance
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James Oddy
(@OddyJames) reported
from
Congleton, England
@O2 another awful experience with O2 tonight. On hold for 25mina just to be told that the insurance team have finished? Could you have told me that instead of the press 2 option?? Thanks for nothing. Business going elsewhere soon....
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del
(@del__91) reported
from
Stoke-on-Trent, England
Is anyone having trouble receiving calls on the @O2 network?
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Robert Fisher
(@StrategiRob) reported
from
Stoke-on-Trent, England
Excellent customer service from Steve in the @O2 shop in the @intuPotteries at a time I was considering going to another network... very impressed 👍 #o2 #excellentcustomerservice
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Richie Knight
(@richiechuff) reported
from
Stoke-on-Trent, England
@O2 Still no response regarding my complete absolute ripoff merchants @TelefonicaUK your operation is crap and your customer I don’t care agents need training in how to talk to people or do you purposely employ the most vile people in society ?
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Nicola Gratton
(@NickiGratton) reported
from
Barlaston, England
@O2 My elderly mum has a monthly contract with. o2 but the SIM card has stopped working therefore she can’t contact friends/family. Tried to call to order a new SIM but keep getting cut off.. can someone help please
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Danielle 🏳️⚧️
(@misswhiskygirl) reported
from
Stoke-on-Trent, England
@O2 I've just tried on desktop and it's working there, it's not working via the priority app. Thank you
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STUasaurus Rex 🦖 ©
(@AWorkOfStuART) reported
from
Kidsgrove, England
@JamesGLA90 @O2 Yup. F*cking awful
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Edward Ramsdale
(@EdwardRamsdale) reported
from
Stoke-on-Trent, England
@O2 , the services to contact you about issues are absolutely terrible. Round and round in circles with no help at all
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DaveH63
(@huson63) reported
from
Stoke-on-Trent, England
@O2 longtime loyal customer spent ages on the phone yesterday completing new deal now customer service telling me it’s not there #Ripoff
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Rick
(@StokeyRick) reported
from
Stoke-on-Trent, England
@O2 I have spent one hour trying to speak to somebody about an issue on your app. I want to literally give you money to buy a bolt on and I can’t get hold of anyone to help me.
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Richie Knight
(@richiechuff) reported
from
Stoke-on-Trent, England
@TheO2 I wouldn’t attend any venue associated with this **** network @o2 the reason they are able to sponsor you is because of revenue and theft from illegally withholding funds from customers like myself and failure to meet their own complaint timescales @TelefonicaUK
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Roy Galaasen
(@RoyGalaasen) reported
from
Stoke-on-Trent, England
@O2 Sitting here at Costa enjoying a latte. Not enjoying the Internet connection that is utterly rubbish as always. It has been for a few years, I gave up on it hopefully being fixed. Paying for 5GB data that I can’t ever spend because it just is slow as snails.
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Ant Sheeran 🤙🏻
(@sh33ran7) reported
from
Stoke-on-Trent, England
Get priority tickets for Peter Kay virgin tell me as I’m a customer, yet I can’t even get on the O2 priority app. Sort it out @virginmedia @O2
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Stephen Evanson💙🤍💛
(@evanson316) reported
from
Crewe, England
@O2 hi, sent a dm to u asking a question, not sure if I had to message on here 1st or not? Need a bit of help plz.
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Pete
(@1985Pete) reported
from
Crewe, England
Is anyone else having network and mobile data issues? As soon as I leave WIFI I get “no service” instead of O2 and “E” for connectivity. At a push I get a low signal and very poor 3G. Raised it with O2 online support but impossible to speak to anyone about it ATM @O2 @Apple
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del
(@del__91) reported
from
Stoke-on-Trent, England
Hi @O2 how do I cancel extras on my sim only plan? I can't seem to do it on my app. Thanks
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Nitesh Pandey
(@niteshkpandey) reported
from
Newcastle-under-Lyme District, England
@O2 have not got reception for 2 days in my phone spoke to CC team no help, missed so many important calls. I have recently moved to O2 few days ago!! Regret my decision!!
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Helen
(@Helen52237838) reported
@O2 Your price increases are outrageous-17%!!!! I will be leaving as soon as my contract ends and never returning. I am also advising all my friends + family to not come anywhere near you. @SkyNewsBreak @BBCWatchdog - this needs investigating.
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Katie Burgess
(@katieburge86) reported
@thepeterhunt @O2 @VodafoneUK My signal with o2 is driving me mad 😠
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Hayley Firth
(@Haylestone88) reported
@thepeterhunt @O2 @VodafoneUK I've been having issues with O2 for a while as well and didn't know if it was just me! I do like getting the free weekly Gregg's though lol. But yes it's so frustrating! X
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Kerina Rujudawa
(@KerinaRook) reported
@O2 Hi, I have been trying to get in touch for support via the app for over a week and it continually says “sorry we are busy and can’t put you through” - I have sent a DM and would appreciate your help please 🤞🏼
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Alan Smith
(@DeathByALAN) reported
@O2 Nooooo?! Why would I do that for? Of course I've tried it in other phones, still the same crappy signal even outside in town centre
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OSRS bhaskar
(@IVP_SUCKS) reported
@YamaEmilie @nathan06320834 @O2 It has network status page witch says the network can get busy in the area, no when it will be fixed, been a few weeks, ohter networks Don't have this problem
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Ben Toan
(@Toan1Ben) reported
@O2 I've contacted you're customer services seeking a refund taken in December but I'm still waiting for it. @frustrated
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💚Marie💚
(@Baigrie1985) reported
from
Edinburgh, Scotland
@O2 why is my phone tellin me no sim/no service its @SamsungMobile A51 driving me crazy have tried all the fixes and its not picking up a sim card at all
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Rhys 🐺
(@wwfcrhys) reported
@Russ10784945 @Gary_Poynton @O2 Still no reply, been sat on my break at work for 20 mins and still my feed won’t refresh. Absolute joke of a network provider.
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AndrewRMitchell
(@Andrew_Cdf) reported
@O2 issues in Cardiff today (in particular Thornhill)? as our family having delayed messages and voicemails, not receiving calls etc.