O2 Outage Report in Stoke-on-Trent, England

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Stoke-on-Trent, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (41%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Stoke-on-Trent, England

The most recent O2 outage reports came from the following cities: Crewe, and Stoke-on-Trent.

City	Problem Type	Report Time
Crewe	Internet	11 days ago
Stoke-on-Trent	Total Blackout	1 month ago
Stoke-on-Trent	Total Blackout	1 month ago
Stoke-on-Trent	Phone	1 month ago
Stoke-on-Trent	E-mail	2 months ago
Crewe	Phone	2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Stoke-on-Trent, England

Latest outage, problems and issue reports in Stoke-on-Trent and nearby locations:

• 
  Stephen Evanson💙🤍💛 (@evanson316) reported 2 minutes ago from Crewe, England

  @O2 hi, sent a dm to u asking a question, not sure if I had to message on here 1st or not? Need a bit of help plz.

• 
  Roy Galaasen (@RoyGalaasen) reported 4 minutes ago from Stoke-on-Trent, England

  @O2 Sitting here at Costa enjoying a latte. Not enjoying the Internet connection that is utterly rubbish as always. It has been for a few years, I gave up on it hopefully being fixed. Paying for 5GB data that I can’t ever spend because it just is slow as snails.

• 
  Edward Ramsdale (@EdwardRamsdale) reported 7 minutes ago from Stoke-on-Trent, England

  @O2 , the services to contact you about issues are absolutely terrible. Round and round in circles with no help at all

• 
  Nitesh Pandey (@niteshkpandey) reported 8 minutes ago from Newcastle-under-Lyme District, England

  @O2 have not got reception for 2 days in my phone spoke to CC team no help, missed so many important calls. I have recently moved to O2 few days ago!! Regret my decision!!

• 
  Danielle 🏳️‍⚧️ (@misswhiskygirl) reported 16 minutes ago from Stoke-on-Trent, England

  @O2 I've just tried on desktop and it's working there, it's not working via the priority app. Thank you

• 
  STUasaurus Rex 🦖 © (@AWorkOfStuART) reported 17 minutes ago from Kidsgrove, England

  @JamesGLA90 @O2 Yup. F*cking awful

• 
  James Oddy (@OddyJames) reported 29 minutes ago from Congleton, England

  @O2 another awful experience with O2 tonight. On hold for 25mina just to be told that the insurance team have finished? Could you have told me that instead of the press 2 option?? Thanks for nothing. Business going elsewhere soon....

• 
  DaveH63 (@huson63) reported 31 minutes ago from Stoke-on-Trent, England

  @O2 longtime loyal customer spent ages on the phone yesterday completing new deal now customer service telling me it’s not there #Ripoff

• 
  del (@del__91) reported 32 minutes ago from Stoke-on-Trent, England

  Hi @O2 how do I cancel extras on my sim only plan? I can't seem to do it on my app. Thanks

• 
  Robert Fisher (@StrategiRob) reported 36 minutes ago from Stoke-on-Trent, England

  Excellent customer service from Steve in the @O2 shop in the @intuPotteries at a time I was considering going to another network... very impressed 👍 #o2 #excellentcustomerservice

• 
  Andy (@AndyType2) reported 38 minutes ago from Newcastle-under-Lyme District, England

  @O2 How do I cancel my data plan for an iPad? I can’t see anything on my account that helps.

• 
  Richie Knight (@richiechuff) reported 39 minutes ago from Stoke-on-Trent, England

  @TheO2 I wouldn’t attend any venue associated with this **** network @o2 the reason they are able to sponsor you is because of revenue and theft from illegally withholding funds from customers like myself and failure to meet their own complaint timescales @TelefonicaUK

• 
  Nicola Gratton (@NickiGratton) reported 42 minutes ago from Barlaston, England

  @O2 My elderly mum has a monthly contract with. o2 but the SIM card has stopped working therefore she can’t contact friends/family. Tried to call to order a new SIM but keep getting cut off.. can someone help please

• 
  Rick (@StokeyRick) reported 46 minutes ago from Stoke-on-Trent, England

  @O2 I have spent one hour trying to speak to somebody about an issue on your app. I want to literally give you money to buy a bolt on and I can’t get hold of anyone to help me.

• 
  Richie Knight (@richiechuff) reported 52 minutes ago from Stoke-on-Trent, England

  @O2 Still no response regarding my complete absolute ripoff merchants @TelefonicaUK your operation is crap and your customer I don’t care agents need training in how to talk to people or do you purposely employ the most vile people in society ?

• 
  del (@del__91) reported 53 minutes ago from Stoke-on-Trent, England

  @O2 I GOT A TEXT!!! 📱 Never wanted a Monday to come around so fast before

• 
  del (@del__91) reported 57 minutes ago from Stoke-on-Trent, England

  Is anyone having trouble receiving calls on the @O2 network?

• 
  Pete (@1985Pete) reported 58 minutes ago from Crewe, England

  Is anyone else having network and mobile data issues? As soon as I leave WIFI I get “no service” instead of O2 and “E” for connectivity. At a push I get a low signal and very poor 3G. Raised it with O2 online support but impossible to speak to anyone about it ATM @O2 @Apple

• 
  Andrew Ankers (@andyankers) reported 59 minutes ago from Stoke-on-Trent, England

  @ionica_official @O2 I got done at Christmas but that was done by hacking the @O2 customer security number to ring me. Apparently its then my fault

• 
  Richie Knight (@richiechuff) reported 59 minutes ago from Stoke-on-Trent, England

  @O2 Is there an online platform that I can speak with somebody with regards to a complaint about the shocking service I have received I would call them the customer service department but more like customer I don’t care would be more apt

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  AshValeCommuter (@AshValeCommuter) reported 12 minutes ago

  @O2 got a code for Thirsty Thursday from your Priority app. Got to bar and they refused to scan it, saying "if it's the O2 offer, it's not working today". Is that true?

• 
  Craig Guthrie (@CraigGuthrie21) reported 13 minutes ago

  Hi @O2, still waiting for a call back from a manager nearly 30hrs after being assured they would call me to help resolve an issue - anyone there??

• 
  Free Fandango-tastic (@HeyFandango) reported 14 minutes ago

  @o2 Why do I never have access to the Internet on 4g? This is an ongoing problem since I had this phone. I have data. I've turned the phone on and off and 4g is showing.

• 
  Dave (@DMSTFC) reported 18 minutes ago

  @O2 Hi, I am in the USA and using the travel pack, but the connection is shocking, my wife has Three and constantly has service and 4/5G. But mine is constantly dropping out and has 3G at best.

• 
  Sam Khan (@SamKhan15505643) reported 22 minutes ago

  @O2 Hi 02, still waiting for a response for my complaint when you decided to take 8 days to move my number across from three to o2. Leaving me without my phone!!!

• 
  Tony Warner Bros (@whosthedaddy46) reported 23 minutes ago

  @shaunthedaddy @EnglandRugby @O2 Yeah with 2 hands no issue

• 
  🌈Rebekah Rhian🦄 (@RebekahMorriss) reported 25 minutes ago

  @O2 he enough of your network in bs13 for almost a week my texts and calls won’t receive or send !!! Sort your network out

• 
  Cheryl Mckenzie (@Cheryl_x) reported 27 minutes ago

  @O2 hello! I need help working out my o2 direct debits, is there anyway to speak to someone about them?

• 
  Jack Collis (@Coldog96) reported 29 minutes ago

  @O2 I've just upgraded my phone and when doing so selected a new delivery address. However when tracking the order in My O2 it is showing my old address, is this just a visual issue?

• 
  Dale Watts (@Extinguisherman) reported 29 minutes ago

  @Loz_mc @O2 Feel your pain, if you feel your being ignored then may retweet your complaint using BBCWatchdog, WhichUK, Ofcom, Martin Lewis tags. I am in the same situation. Network and customer service is so bad is so bad. Then I get ignored or told to be patient!