O2 Outage Report in Newcastle-under-Lyme District, Staffordshire, England
No problems detected
If you are having issues, please submit a report below.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Newcastle-under-Lyme District, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Newcastle-under-Lyme District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
-
Phone (57%)
-
Internet (22%)
-
Total Blackout (15%)
-
Wi-fi (4%)
-
E-mail (2%)
-
TV (1%)
Live Outage Map Near Newcastle-under-Lyme District, Staffordshire, England
The most recent O2 outage reports came from the following cities: Stoke-on-Trent, Newcastle under Lyme and Crewe.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
Phone | |
| Newcastle under Lyme |
Internet | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Total Blackout | |
| Stoke-on-Trent |
Phone | |
| Crewe |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Newcastle-under-Lyme District, England
Latest outage, problems and issue reports in Newcastle-under-Lyme District and nearby locations:
-
STUasaurus Rex 🦖 ©
(@AWorkOfStuART) reported
from
Kidsgrove, England
@JamesGLA90 @O2 Yup. F*cking awful
-
del
(@del__91) reported
from
Stoke-on-Trent, England
Is anyone having trouble receiving calls on the @O2 network?
-
DaveH63
(@huson63) reported
from
Stoke-on-Trent, England
@O2 longtime loyal customer spent ages on the phone yesterday completing new deal now customer service telling me it’s not there #Ripoff
-
Danielle 🏳️⚧️
(@misswhiskygirl) reported
from
Stoke-on-Trent, England
@O2 I've just tried on desktop and it's working there, it's not working via the priority app. Thank you
-
Richie Knight
(@richiechuff) reported
from
Stoke-on-Trent, England
@O2 Is there an online platform that I can speak with somebody with regards to a complaint about the shocking service I have received I would call them the customer service department but more like customer I don’t care would be more apt
-
Richie Knight
(@richiechuff) reported
from
Stoke-on-Trent, England
@O2 Still no response regarding my complete absolute ripoff merchants @TelefonicaUK your operation is crap and your customer I don’t care agents need training in how to talk to people or do you purposely employ the most vile people in society ?
-
Stephen Evanson💙🤍💛
(@evanson316) reported
from
Crewe, England
@O2 hi, sent a dm to u asking a question, not sure if I had to message on here 1st or not? Need a bit of help plz.
-
Robert Fisher
(@StrategiRob) reported
from
Stoke-on-Trent, England
Excellent customer service from Steve in the @O2 shop in the @intuPotteries at a time I was considering going to another network... very impressed 👍 #o2 #excellentcustomerservice
-
James Oddy
(@OddyJames) reported
from
Congleton, England
@O2 another awful experience with O2 tonight. On hold for 25mina just to be told that the insurance team have finished? Could you have told me that instead of the press 2 option?? Thanks for nothing. Business going elsewhere soon....
-
Rick
(@StokeyRick) reported
from
Stoke-on-Trent, England
@O2 I have spent one hour trying to speak to somebody about an issue on your app. I want to literally give you money to buy a bolt on and I can’t get hold of anyone to help me.
-
del
(@del__91) reported
from
Stoke-on-Trent, England
Hi @O2 how do I cancel extras on my sim only plan? I can't seem to do it on my app. Thanks
-
del
(@del__91) reported
from
Stoke-on-Trent, England
@O2 I GOT A TEXT!!! 📱 Never wanted a Monday to come around so fast before
-
Edward Ramsdale
(@EdwardRamsdale) reported
from
Stoke-on-Trent, England
@O2 , the services to contact you about issues are absolutely terrible. Round and round in circles with no help at all
-
Nicola Gratton
(@NickiGratton) reported
from
Barlaston, England
@O2 My elderly mum has a monthly contract with. o2 but the SIM card has stopped working therefore she can’t contact friends/family. Tried to call to order a new SIM but keep getting cut off.. can someone help please
-
Lee Watson
(@leewatson04) reported
from
Market Drayton, England
@O2 @SkyUK @SkyHelpTeam had to be said you two are getting on my last ******* nerve! Sort your shit out
-
Nitesh Pandey
(@niteshkpandey) reported
from
Newcastle-under-Lyme District, England
@O2 have not got reception for 2 days in my phone spoke to CC team no help, missed so many important calls. I have recently moved to O2 few days ago!! Regret my decision!!
-
Andy
(@AndyType2) reported
from
Newcastle-under-Lyme District, England
@O2 How do I cancel my data plan for an iPad? I can’t see anything on my account that helps.
-
Andrew Ankers
(@andyankers) reported
from
Stoke-on-Trent, England
@ionica_official @O2 I got done at Christmas but that was done by hacking the @O2 customer security number to ring me. Apparently its then my fault
-
Richie Knight
(@richiechuff) reported
from
Stoke-on-Trent, England
@TheO2 I wouldn’t attend any venue associated with this **** network @o2 the reason they are able to sponsor you is because of revenue and theft from illegally withholding funds from customers like myself and failure to meet their own complaint timescales @TelefonicaUK
-
Pete
(@1985Pete) reported
from
Crewe, England
Is anyone else having network and mobile data issues? As soon as I leave WIFI I get “no service” instead of O2 and “E” for connectivity. At a push I get a low signal and very poor 3G. Raised it with O2 online support but impossible to speak to anyone about it ATM @O2 @Apple
O2 Issues Reports
Latest outage, problems and issue reports in social media:
-
Aga
(@agamngx) reported
@O2 hiya I just got a text I’ve used 80% of my data. And it will resent next month on the 11th of august. I had a bad experience with a massive bill before so want to add a bit more since I am flying to Spain on the 4th of august. I pay monthly- how can I add extra data please?
-
Vicky Nelson
(@VickyNe03664800) reported
@WardydartsWard @O2 I can't make or receive calls, send texts or connect to Internet outside due to no SIM because of mast problems. Furious!!
-
George Bowman
(@gbowmancharlton) reported
@O2 Your company is a joke! Spent ages trying to get a phone problem sorted when mine stopped charging quickly after less than 2 weeks, no response. Super quick to send out a threatening missed payment letter though! Won’t say which payment, or the date it was due was missed (1/2)
-
ThEUnReaLWuN
(@ThEUnReaLWuN) reported
@SkyHelpTeam Nothing has worked and @O2 has had the bad speeds for 5 years now, it is nothing to do with my settings it is their equipment. I used to work for their supplier and no how slow their deployment of 4g equipment was. There is only @VodafoneUK that is worse and that's not by far.
-
Paul Oxberry
(@poppyandjules) reported
@akpsnow @O2 Same. Never had issues anywhere in the US before. Only since we moved to @O2. Definitely not the service either of us have been used to by the looks of it
-
Mary
(@citytravelmary) reported
@O2 can you help are calls to 0344 free/ included in my contract please
-
Vicky Nelson
(@VickyNe03664800) reported
@O2 Yes u replied.....I then replied and then you ignored. I'm down as next of kin for my parents on a call system but yet no one can contact me.
-
✨Pac-man✨
(@richiep808) reported
@O2 No you idiots i know how to access my bill but it is not loading on the app or on your website both are coming up with errors (internal errors) which means your servers are the problem.
-
Craig Shannon
(@CraigShannon21) reported
@O2 I have been trying to contact your support team using the my02 app for days but it always says it is unavailable. How do I speak to someone about being overcharged on my bill?
-
Hayley Laura
(@LilHay) reported
@O2 why is your app not working? Trying to upgrade phone and it just says sorry we are busy try again later and it’s been like that since yesterday evening