O2 Outage Report in Newcastle-under-Lyme District, Staffordshire, England

Problems in the last 24 hours in Newcastle-under-Lyme District, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Newcastle-under-Lyme District, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (41%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Newcastle-under-Lyme District, England

The most recent O2 outage reports came from the following cities: Crewe, and Stoke-on-Trent.

City	Problem Type	Report Time
Crewe	Internet	10 days ago
Stoke-on-Trent	Total Blackout	30 days ago
Stoke-on-Trent	Total Blackout	1 month ago
Stoke-on-Trent	Phone	1 month ago
Stoke-on-Trent	E-mail	2 months ago
Crewe	Phone	2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Newcastle-under-Lyme District, England

Latest outage, problems and issue reports in Newcastle-under-Lyme District and nearby locations:

• 
  Danielle 🏳️‍⚧️ (@misswhiskygirl) reported 3 seconds ago from Stoke-on-Trent, England

  @O2 I've just tried on desktop and it's working there, it's not working via the priority app. Thank you

• 
  Richie Knight (@richiechuff) reported 2 minutes ago from Stoke-on-Trent, England

  @TheO2 I wouldn’t attend any venue associated with this **** network @o2 the reason they are able to sponsor you is because of revenue and theft from illegally withholding funds from customers like myself and failure to meet their own complaint timescales @TelefonicaUK

• 
  stokiemummie (@stokiemummyJ) reported 2 minutes ago from Stoke-on-Trent, England

  @O2 hi, just recently my phone 4 g has been losing signal, used to be fine, annoyed recently has 4 g just went resulting in losing bid on eBay, ?

• 
  Ant Sheeran 🤙🏻 (@sh33ran7) reported 6 minutes ago from Stoke-on-Trent, England

  Get priority tickets for Peter Kay virgin tell me as I’m a customer, yet I can’t even get on the O2 priority app. Sort it out @virginmedia @O2

• 
  Stephen Evanson💙🤍💛 (@evanson316) reported 6 minutes ago from Crewe, England

  @O2 hi, sent a dm to u asking a question, not sure if I had to message on here 1st or not? Need a bit of help plz.

• 
  STUasaurus Rex 🦖 © (@AWorkOfStuART) reported 10 minutes ago from Kidsgrove, England

  @JamesGLA90 @O2 Yup. F*cking awful

• 
  Pete (@1985Pete) reported 11 minutes ago from Crewe, England

  Is anyone else having network and mobile data issues? As soon as I leave WIFI I get “no service” instead of O2 and “E” for connectivity. At a push I get a low signal and very poor 3G. Raised it with O2 online support but impossible to speak to anyone about it ATM @O2 @Apple

• 
  DaveH63 (@huson63) reported 14 minutes ago from Stoke-on-Trent, England

  @O2 longtime loyal customer spent ages on the phone yesterday completing new deal now customer service telling me it’s not there #Ripoff

• 
  James Oddy (@OddyJames) reported 17 minutes ago from Congleton, England

  @O2 another awful experience with O2 tonight. On hold for 25mina just to be told that the insurance team have finished? Could you have told me that instead of the press 2 option?? Thanks for nothing. Business going elsewhere soon....

• 
  Robert Fisher (@StrategiRob) reported 21 minutes ago from Stoke-on-Trent, England

  Excellent customer service from Steve in the @O2 shop in the @intuPotteries at a time I was considering going to another network... very impressed 👍 #o2 #excellentcustomerservice

• 
  Ryan Podmore (@PotterPodmore) reported 24 minutes ago from Stoke-on-Trent, England

  Both my @O2 mobile data and @SkyGroup WiFi have been absolutely terrible the last couple of weeks. It's really starting to wind me up. Considering how much i pay for it each month

• 
  Roy Galaasen (@RoyGalaasen) reported 28 minutes ago from Stoke-on-Trent, England

  @O2 Sitting here at Costa enjoying a latte. Not enjoying the Internet connection that is utterly rubbish as always. It has been for a few years, I gave up on it hopefully being fixed. Paying for 5GB data that I can’t ever spend because it just is slow as snails.

• 
  Nitesh Pandey (@niteshkpandey) reported 29 minutes ago from Newcastle-under-Lyme District, England

  @O2 have not got reception for 2 days in my phone spoke to CC team no help, missed so many important calls. I have recently moved to O2 few days ago!! Regret my decision!!

• 
  Rick (@StokeyRick) reported 32 minutes ago from Stoke-on-Trent, England

  @O2 I have spent one hour trying to speak to somebody about an issue on your app. I want to literally give you money to buy a bolt on and I can’t get hold of anyone to help me.

• 
  del (@del__91) reported 41 minutes ago from Stoke-on-Trent, England

  Hi @O2 how do I cancel extras on my sim only plan? I can't seem to do it on my app. Thanks

• 
  Richie Knight (@richiechuff) reported 41 minutes ago from Stoke-on-Trent, England

  @O2 Is there an online platform that I can speak with somebody with regards to a complaint about the shocking service I have received I would call them the customer service department but more like customer I don’t care would be more apt

• 
  Edward Ramsdale (@EdwardRamsdale) reported 45 minutes ago from Stoke-on-Trent, England

  @O2 , the services to contact you about issues are absolutely terrible. Round and round in circles with no help at all

• 
  Michelle (@MichK84) reported 48 minutes ago from Stoke-on-Trent, England

  Been trying to login to @o2 priority since 10am and now it’s down for maintenance

• 
  del (@del__91) reported 53 minutes ago from Stoke-on-Trent, England

  Is anyone having trouble receiving calls on the @O2 network?

• 
  Richie Knight (@richiechuff) reported 60 minutes ago from Stoke-on-Trent, England

  @O2 Still no response regarding my complete absolute ripoff merchants @TelefonicaUK your operation is crap and your customer I don’t care agents need training in how to talk to people or do you purposely employ the most vile people in society ?

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Afardhaan (@_yaasminaaa) reported 20 seconds ago

  @O2 literally been calling all week and absolutely livid with your trash excuse for customer service

• 
  Alix (@alixspope) reported 29 seconds ago

  @O2 I have data but everytime I turn my wifi off to use the data it says theres no internet connection? Help?

• 
  Kwame_pics (@KwamePics) reported 38 seconds ago

  @O2 why can’t I get through to customer services? Very irritating! I try messaging in the support section of the app, it doesn’t work as ‘no one is available’, I try calling and only works if you have a huge emergency. Any suggestions?

• 
  Sam (@samiswhoiam) reported 3 minutes ago

  @O2 why is it so hard to get support from customer services?!

• 
  kaytie (@KATIE130982) reported 5 minutes ago

  @O2 hi new phone and dim@came today but has no service?????

• 
  Tracey Barnes (@TraceyT7663) reported 5 minutes ago

  @DawnPedel @O2 I’ve been with O2 for years as has my hubby and we’ve never been given anything for free😢

• 
  Matt Lyons (@mlyons167) reported 5 minutes ago

  @O2 is it mandatory training to tell your long term customers to F@*K off or does that just apply to your customer reps from the North working at home!?? Seriously awful customer service and this will go mainstream! @VodafoneUK any good deals? as this company is disgusting!

• 
  Fraser (@FraserScott74) reported 8 minutes ago

  @ScotRail Any reason why i can’t get a service on the train? @EE @O2

• 
  Heather Sigona (@HeatherSigona) reported 9 minutes ago

  So annoying! Can’t find where to cancel Amazon music with @O2 seeing as i have this else where I don’t want to pay for it twice!

• 
  demoness (@demones52947340) reported 9 minutes ago

  @O2, a company of double standards. Staff expect respect, but don't think they have to show any. Staff verbally abused, and laughed at me, because I have an invisible disability. Cue the copy pasted denials, and 'sorry you feel that way' fob off from O2. Awful company.