O2 Outage Report in Runcorn, Borough of Halton, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Runcorn, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (52%)
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Internet (23%)
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Total Blackout (16%)
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E-mail (4%)
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Wi-fi (4%)
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TV (1%)
Live Outage Map Near Runcorn, Borough of Halton, England
The most recent O2 outage reports came from the following cities: St Helens, Warrington, Runcorn, Liverpool, Aintree Village and Northwich.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens |
Phone | |
| Warrington |
Total Blackout | |
| Runcorn |
Phone | |
| Liverpool |
Phone | |
| Liverpool |
Phone | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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Paul
(@itspaulactually) reported
from
St Helens, England
Nah, @o2, you’re *************** now. If I’m in a crowd of more than 10, I get no signal. Tear up my contract now. @ee, you game?
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Nikk McIntyre
(@Cestrian_xbl) reported
from
Chester, England
@O2 Since the merger the O2 signal has been shocking.
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Jan Rose
(@JanRose61920860) reported
from
Christleton, England
@O2 My daughter contacted you recently regarding problems with the Caffè Nero free drink but you haven’t replied. It has happened twice in 3 weeks that the till has said voucher already used when it definitely wasn’t. It has also happened once at Greggs. She is out of pocket.
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E Charles
(@ecsg1798) reported
from
Liverpool, England
@O2 Hello I've an issue with my account and payment
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Damon Howard
(@DamonHoward17) reported
from
Abram, England
@O2 worst customer service in the world! Absolutely useless!
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Steve Aspinall
(@SteveyAsp) reported
from
Runcorn, England
Wow @O2 Customer Service is the worst I’ve come across
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Fran Edwards
(@franlatics27) reported
from
Garswood, England
@O2 can you refund me my monthly payment as all the masts in wigan are down and have been for weeks....thanks
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Tom Jones
(@tomjoneschester) reported
from
Saltney, Wales
@NadineDorries @virginmedia @O2 You really do thrive on misleading the British public, don't you? What an awful Cabinet we have governing us...
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THORNx
(@ImTHORNx) reported
from
Liverpool, England
@O2 hi I’ve just transferred from EE with the same number and my o2 rewards isn’t working it says we can’t opt you in at the moment. I try put my number into o2 rewards login screen but it won’t send me the code please hep
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Dave Dewy
(@Dave_Dewy) reported
from
Tyldesley, England
This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇
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Patrick Veale
(@nuttyhill) reported
from
Warrington, England
@O2 why does your signal seem to be terrible everywhere now? Even in town centres. I know you've partnered with @virginmedia but you didn't have to share their service quality
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Rob T 🏴🏉
(@welshapplefan) reported
from
Sandymoor, England
@O2 I wish to raise a GDPR complaint. I have called your call centre twice & been disconnected after 23 minutes on each occasion. Your live chat in India refused to help me. Please can someone contact me urgently or I’m going direct to your CEO with this matter via email.
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Glen Owen
(@glenaowen) reported
from
Chester, England
99% no @O2 signal in and around Chester, been in store today to swap SIM to try and fix it but still no better. 😩. Anyone else experiencing the same?
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Emma Springford
(@emzz6) reported
from
St Helens, England
@GodsGift1983 @O2 Me too….been them forever and had problem after problem with signal etc, time to change network I think once contact comes to an end
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Paolo Mac
(@greenbhoy1) reported
from
Prescot, England
Thread: Twitter people I need some help. I’ve had my broadband with @SkyHelpTeam in excess of 15 years & my mobile with @O2 for not far off. I used up my data early this month, only happened a couple of times that. Topped up for 1GB on Wednesday for £10 & already it has gone.
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James Alan Roberts
(@JamesRoberts330) reported
from
Liverpool, England
Hi @O2 can you confirm if you are having issues with iPhone users SIMs please. Called customer service who have told me that you are but not seen anything reported online. My SIM in my iPhone 12 Pro Max lost service 2 hours ago and is now showing as Not Provisioned. Thanks. J 💙
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Christine Doyle
(@ChristineAnn63) reported
from
Liverpool, England
@O2 Hi I applied for the Disney+ six month free trial and still haven’t received a txt to confirm it’s been set up? It’s been 4 days now. Can you help? I don’t know how to access he Disney channel?
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Jon H
(@jonh64) reported
from
Garston, England
@O2 sent you D/M earlier regarding no network coverage after receiving new sim. ongoing issue.
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Emma Heyes
(@x_Emma_H_35_x) reported
from
St Helens, England
@O2 I am absolutely fed up of having no signal it's nearing 7 months now I have 2 contracts it's unacceptable I live in StHelens it's shocking I go Liverpool & get 5G. Then have the cheek to hound me to get new contracts NO sort out the signal I'm furious
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Andy
(@Andy_TheGrouch) reported
from
Bryn, England
@O2 no chance i’m renewing, genuinely shite network coverage, cant make call when driving without it sounding like someone is under water & call failing. Mast been down in Ashton for over a week. Phone basically useless. Troubleshooting links are pointless - not good enough.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Annie💙
(@pitbull3399) reported
Awful staff running the @O2 shop in Victoria, no knowledge -just after money. What a difference at the @O2 shop on the Strand. Enthusiastic, knowledgeable & patiently answering my questions. Talked me through ordering online and where to check reviews. Finances now much lighter!
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Scott Campbell
(@scott8181) reported
@O2 @afcsooz Even when you get through you don’t get any help. I phoned 10 days ago and reported an issue. Was told it would be resolved in 5 days. Heard nothing so called today, passed around for over an hour and issue still not resolved. I’ve only been a customer for a few weeks
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Chez Lee
(@ChezzyGo83) reported
@O2 just had a call from this number 02032877808 told them straight away I was aware of the scam. I mean if you fancy giving me 40% off because I'm a loyal customer then even better lol
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MrMaths31106
(@MrMaths31106) reported
@O2 Absolutely appalled by the service my wife has received. Taken nearly 4 days to move over from one network to yours and had no signal / unable to make calls and texts. On the phone for over 6 hours and broken promises and lies! Little compensation so PAC requested #Shocking
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ANIA GABB
(@aniagabb) reported
@O2 please help I’ve been cut off from my data because of my spend cap. I need this lifted
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Nicola Farquhar
(@DanceSacks) reported
@O2 Huge thanks to Max at your Newcastle store who was such a huge help today sorting a new phone/contract despite a few complications we threw his way all done with a smile nothing was too much trouble
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𝙋𝙚𝙩𝙚𝙧 𝙍𝙖𝙮 𝘼𝙡𝙡𝙞𝙨𝙤𝙣
(@PeterRayAllison) reported
I first went to @O2 in Derby and it was there that problems started. I had to explain to the sales assistant several times that I was after a basic mobile phone, as they repeatedly showed me smart phones. Eventually, they understood, but had to go into the back of the shop.
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ANIA GABB
(@aniagabb) reported
@O2 please help. I cannot access my data and I need this for work
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Jennie Stickland
(@jensneddys) reported
@O2 your customer service is terrible , I have been waiting for two days for you to sort out your error. 2 days with no work phone !! No communication and when I do ring I just get told to wait for 24hrs. Even though it’s been 48 now !!
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Dan Lodge
(@DanLodge4) reported
@O2 Year by year signal strength is getting worse!