O2 Outage Report in Northwich, Cheshire West and Chester, England
Some problems detected
Users are reporting problems related to: phone, internet and total blackout.
The latest reports from users having issues in Northwich come from postal codes CW8.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Northwich, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Northwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 16: Problems at O2
O2 is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (52%)
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Internet (25%)
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Total Blackout (15%)
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E-mail (4%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map Near Northwich, Cheshire West and Chester, England
The most recent O2 outage reports came from the following cities: Manchester, Warrington, Altrincham, Runcorn and Northwich.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
||
| Warrington |
Total Blackout | |
| Manchester |
Phone | |
| Altrincham |
Phone | |
| Manchester |
Internet | |
| Runcorn |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Northwich, England
Latest outage, problems and issue reports in Northwich and nearby locations:
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Dave Wright
(@DaveWrigh) reported
from
Manchester, England
@BruceDevlin @grantmathieson @O2 I work in the industry (not for O2 though, although I have had internal dealings with them) and that does seem like a very odd course of action to recommend. DM me with your issue if you want and I’ll see if I can point you in the right direction?
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Linds
(@lindsdaniels) reported
from
Manchester, England
This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇
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James Sawday
(@SawdayJames) reported
from
Manchester, England
Hello @O2 your network coverage across the UK is awful: there’s about one street in Manchester where I get a useable 4G signal and nowhere else. Definitely isn’t my devise as I’ve just been aboard and the signal worked perfectly. What are my options please?
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Oliver Banks 🇺🇦
(@OliverBanks) reported
from
Manchester, England
@O2 hi, how do I cancel a contract within the 14 day cooling off period please?
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Paolo Mac
(@greenbhoy1) reported
from
Prescot, England
Thread: Twitter people I need some help. I’ve had my broadband with @SkyHelpTeam in excess of 15 years & my mobile with @O2 for not far off. I used up my data early this month, only happened a couple of times that. Topped up for 1GB on Wednesday for £10 & already it has gone.
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Mathew Edwards
(@mathew69) reported
from
Manchester, England
This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇
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James Sawday
(@SawdayJames) reported
from
Manchester, England
@O2 Hey - I have checked the guide. It’s not my device as it worked 100% better on a recent trip to France. It’s not the environment as this is something I experience everywhere (in Leicester, in Manchester, on trains, at festivals) - but your signal checker says I have good 4G.
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Chris Rogan
(@chrisrogan) reported
from
Manchester, England
Pee'd off at @GreggsOfficial and @O2 three weeks in a row with priority debacle. One week over charged, last week paid for my own this week walked out. Staff not trained in the offer and Greggs not responding to customer service emails. More Greggs issue than o2.
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DJ Nerja 🇺🇦
(@CurryInTurry) reported
from
Manchester, England
@O2 @purpledolphins7 They didn't help me. They didn't apply the increase in speed. In fact they said I could have 1gig for £30 extraper month. False advertising and liars!
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Steve Aspinall
(@SteveyAsp) reported
from
Runcorn, England
Wow @O2 Customer Service is the worst I’ve come across
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Grant Griffiths-Mathieson
(@grantmathieson) reported
from
Manchester, England
@BruceDevlin @O2 Has she maybe assumed data protection issue
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James Sawday
(@SawdayJames) reported
from
Manchester, England
Hello @O2 your network coverage across the UK is awful: there’s about one street in Manchester where I get a useable 4G signal and nowhere else. Definitely isn’t my devise as I’ve just been abroad and the signal worked perfectly. What are my options please?
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James Sawday
(@SawdayJames) reported
from
Manchester, England
@O2 Also sorry - but what’s the point in telling me to use a network checker if you don’t accept the results of the checker? That’s literally your app I’m using and it’s giving me terrible results.
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~Jack 🐝
(@JMcKnighty) reported
from
Manchester, England
Really unimpressed with @O2 Contact Centre customer service. Working in customer service myself, I know changing a direct debit date shouldn't take 30 minutes with 2 agents, a dropped call, being called back, and then being told I need to call again tomorrow This should be 2 mins
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STUasaurus Rex 🦖 ©
(@AWorkOfStuART) reported
from
Kidsgrove, England
@JamesGLA90 @O2 Yup. F*cking awful
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James Sawday
(@SawdayJames) reported
from
Manchester, England
Hello @O2 your network coverage across the UK is awful: there’s about one street in Manchester where I get a useable 4G signal and nowhere else. Definitely isn’t my device as I’ve just been abroad and the signal worked perfectly. What are my options please?
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Patrick Veale
(@nuttyhill) reported
from
Warrington, England
@O2 why does your signal seem to be terrible everywhere now? Even in town centres. I know you've partnered with @virginmedia but you didn't have to share their service quality
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Violet
(@violetibeh) reported
from
Manchester, England
@O2 please can I understand my refund for an order has not been done? I spoke to a customer representative after a week now and been told that it’s not on your system so I can’t get a refund? So why was a deduction made from my account and why was a receipt issued afterwards?
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Howard Rice
(@howierice) reported
from
Sale, England
@O2 @virginmedia @Curlykidlife Hi Virgin Media. Have just moved my sim over to O2 and as an existing VM customer applied for my free Volt upgrade. O2 have doubled my mobile data and you have upgraded my broadband. However you have now almost doubled my monthly payment. VM customer service cannot help ?!
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James Sawday
(@SawdayJames) reported
from
Manchester, England
@O2 Well I said I am having problems with my 4g, you told me to follow the guide which told me to use the network checker, I showed you the results of the network checker and you said 4G isn’t about speeds. So what’s the point in telling me to use the network checker?
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Rhianna Joseph #PrayForDemi ❤️
(@rhianna_joseph) reported
@O2 @O2 can a O2 customer cancel their account without termination fees if they are having signal issues? Is this possible?
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Sandy Robertson
(@SandyyRobertson) reported
@O2 any chance of some help? Spoken to 4 people so far and getting nowhere
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Dave Fincham Photography
(@dave_fincham) reported
@O2 Thank you for contacting me. I have a terrible experience dealing with your team and to be treated this way as a veteran dealing with CPTSD is appalling. You have details to this effect on file yet ignore these when talking to me. Your whole system needs attention.
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Lyn Scarland💙
(@LScarland) reported
@O2 You’re online chat is not available and I’ve tried to email to be told it’s now shut down Very disappointed in o2
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Anais
(@anaissxo) reported
@O2 so disappointed with your service I’ve called about three times today for me to just be kept on hold for 2 hours. My service has been cut off completely and my bill isn’t due until next week! This is why I’m leaving you guys your service is ridiculous
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Telefónica in the UK
(@TelefonicaUK) reported
📢 We're pleased to announce that we’ll be zero rating online learning site @OakNational, so home schooling families can access it for free on our @O2 network 📲 We're working very closely with the Oak National Academy to make this happen asap - more details to follow 👀
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Jeremy Adams
(@JeremyAdamsNI) reported
from
Belfast, Northern Ireland
Kudos to @O2 for customer service today. Recommend going via app ‘Start a Conversation’ section.
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Adam
(@A_Garner88) reported
@O2 hi my wife is having a major issue with her phone which started in October and has now culminated in her having no phone at all. I’ve been in contact with customer services today and was assured a callback this has not happened. Is there anything that can be done via Twitter.
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G
(@nellarosexo) reported
@O2 hello, my lines been completely cut off way before my bill date. I can’t even call the payment management team because I can’t make calls nor can I receive calls can something be done because I need my service back
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Mark Pryce-Maher
(@MarkPM_MSFT) reported
@O2 Hay, 40 mins of looping through your phone system, does not make anyone happy... plus do not print out of service phone numbers on your letters!! Simple stuff...I have given up for today... #o2fail