O2

O2 Outage Report in Chester, England

Some problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Chester, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Chester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Chester, England 11/25/2025 21:25

November 25: Problems at O2

O2 is currently having issues. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Chester, England

The most recent O2 outage reports came from the following cities: Liverpool, Ellesmere Port and Flint.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Phone
United KingdomEllesmere Port Internet
United KingdomLiverpool Phone
United KingdomFlint E-mail
United KingdomRuncorn Phone
United KingdomLiverpool Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Chester, England

Latest outage, problems and issue reports in Chester and nearby locations:

  • Ben_Alex_86 Ben Alexander (@Ben_Alex_86) reported from Liverpool, England

    @O2 hey I’m having connectivity issues & have for months. Reported it & you guys keep calling me and leaving voicemails saying you’ll call back. Well guess what I can’t answer the calls to you because I have no signal!

  • willissweeney97 Willis Sweeney (@willissweeney97) reported from Liverpool, England

    I’ve been waiting half an hour to speak to customer services??? @O2 🙄

  • elrosevincent Ellie♐️ (@elrosevincent) reported from Liverpool, England

    Trying to pay off my device plan but can’t get through to anyone, just keep getting an automated woman saying “goodbye” help @O2

  • ShanePinnington Shane Pinnington (@ShanePinnington) reported from Chester, England

    @O2 have to say really poor service from you guys this morning, I’ve spoke to 3 different people now and still haven’t reached a conclusion on where I’m trying to get too and it’s not hard either ! Time for a change maybe !

  • SkinnerMaria Dr. maria skinner (@SkinnerMaria) reported from Chester, England

    @O2 how do I cancel my contract? Am having to resort to this in the absence of an option on your website ...

  • amijesuspablo Jesus Pablo (@amijesuspablo) reported from Liverpool, England

    Mad how due to an issue with @bt_uk I’ve had to use my @O2 data to do my work. Which was great, 15GB lasted me from Monday till yesterday. Now I added an extra 8GB yesterday to see me through and half has been used in 24 hours and I’ve not even done uploads/downloads!! #*****

  • JamesRoberts330 James Roberts (@JamesRoberts330) reported from Liverpool, England

    Hi @O2 can customers still bring phones into Liverpool stores for the O2 Recycle service? Got a few iPhones that I want to trade in. Thanks. James

  • stevegsimpson Steve Simpson (@stevegsimpson) reported from Garston, England

    @O2 any issues in the L24 area, reception in the area not good at the best of times but has been awful the last couple of weeks.

  • LiverpoolNat1 N Nicholas (@LiverpoolNat1) reported from Liverpool, England

    @O2 I was close to cancelling all my o2 contracts due to poor online service. But I spoke with and was helped by Ava Church St Liverpool branch. She has excellent customer service and renewed my faith in o2. This branch is excellent. 🥇

  • ScouseNumberOne Scouse Number 1 (@ScouseNumberOne) reported from Garston, England

    @O2 you are as an organisation possibly the worst most incompetent, disorganised shambles of an excuse of a company I have ever come across and at this point are making @VodafoneUK look professional and trust me I wouldn’t trust them to make a cup of tea

  • willissweeney97 Willis Sweeney (@willissweeney97) reported from Liverpool, England

    @O2 why can’t I get through to customer services I’ve been trying to get through for half an hour now????

  • ScouseNumberOne Scouse Number 1 (@ScouseNumberOne) reported from Garston, England

    @O2 is anyone answering the phone today or am I just sat here listening to your crap music....

  • willissweeney97 Willis Sweeney (@willissweeney97) reported from Liverpool, England

    @O2 I just want to buy my contract out, switch my number out to another network oh my god WHY CANT I get through to your customer service line 🙄 shocking customer service this even from use

  • JamesRoberts330 James Roberts (@JamesRoberts330) reported from Halewood, England

    @VodafoneUK @O2 Hi James, I stupidly recycled my iPhone X with O2 and wow it was the worst thing I ever did tbh. Took the phone into store on 15 Sept and still awaiting cleared funds to credit my account 🤬. For future reference can I take phones into the Vodafone store to trade-in? Thanks 👍

  • ScouseNumberOne Scouse Number 1 (@ScouseNumberOne) reported from Garston, England

    @O2 Gave up and have gone elsewhere will also be moving my company and all personal accounts from @O2 I have never been messed about so much when trying to give a company my business... absolutely utter madness how poor your customer service is..!

  • Solsticebaby KLee (@Solsticebaby) reported from Ellesmere Port, England

    30 minutes on the phone to @O2 to pay off my device and then they hang up. Disgraceful customer service.

  • DanSnelson Dan snelson (@DanSnelson) reported from Widnes, England

    Second day of no service @O2 any idea of when it will be back up and running in wa8 area

  • PLees321 Paul Lees (@PLees321) reported from Garston, England

    @O2 Awful customer service for my 71 year old mother today. Still not sorted. Promised a call back. Still waiting.

  • joanreece jo m b (@joanreece) reported from Liverpool, England

    @O2 are awful 😡 so they say with work being carried out it may affect things BUT I cant phone anyone, I cant even send a text to anyone all day this has been it's a disgrace. I run a p/t online business how the hell am I meant to do that!! 😡😡

  • lindseyjthom Lindsey (@lindseyjthom) reported from Liverpool, England

    Had nothing but signal problems since joining @O2 😣

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Dreamit_Doit Nicole (@Dreamit_Doit) reported

    @O2 hi- I really need some assistance & the chat option isn't working- can someone help me please?

  • daniellakg Daniella (@daniellakg) reported

    @O2 what is this appalling service!? dealing with credit check team - no reply after numerous emails...apparently my issue was transferred to a "backend" team but they can't be contacted so no idea what's going on 👎 I don't understand this when I'm wanting to be a customer🤔

  • suzykingevents Suzy King Events (@suzykingevents) reported

    @O2 worst customer service experience- shocking - you have had our handset 6wks- still not fixed, no comms and when I call daily, zero interest ?! We have 4 handsets under our roof with O2.. not for much longer - horrendous and unnecessary

  • SqueakySays Squeaky (@SqueakySays) reported

    Well @O2 at 14:30 yesterday I was faithfully promised “I realise you may not believe me, but your service WILL be restored within 24hrs” Nothing so far…..you have 4.5 hrs left to get your act together 🤬🤬

  • twoshadesofhope Aisling Gallagher (join a union) (@twoshadesofhope) reported

    @O2 hi, i can’t log into the o2 venue app to get a ticket for a gig I bought via ticketmaster resale, the ticketmaster log in details are correct. Can someone please help me?

  • Stuckinlondon1 Freyja (@Stuckinlondon1) reported

    @Ofcom I’m reporting @O2 . What’s it called when you pay for a service and the service provider does not provide such services???

  • AnnalisaRcr Annalisa Ricciardi (@AnnalisaRcr) reported

    @O2 @O2 is jugging me because I moved in with my partner last November, and lived in the previous flat for only one year (over 10 years in UK in long rent contracts). This makes my credit score a 'bad' score, meaning I can't have a sim plan with @O2 . Aren't you ashamed of yourself?

  • PennCommsUK PennGroupCommsUK (@PennCommsUK) reported

    @O2 when can we expect to have our service back, please? There has been zero service in the EC2N 2HE since last week.

  • SlothDebaucher Jack Aubrey (@SlothDebaucher) reported

    @O2 I've tried a different device and browser. The error message always appears after I select my address from the list of options, so I never make it as far as getting to enter my payment details. Never previously had a problem with it, either!

  • sbm64fv2mv Wildcatpete (@sbm64fv2mv) reported

    @O2 shoddy corrupt network. My wife cancelled a number from her account, you cancelled the direct debit for her airtime on her phone which meant we missed a payment so you sent a nasty letter. We went to the O2 store in Weymouth where your customer support agent