O2 outages and service status in Chester, England
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Full Outage Map
- O2 generated 0 outage signals in the last 24 hours around Chester, including 0 direct reports.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in Chester, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Chester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Community Discussion
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O2 Issues Reports Near Chester, England
Latest outage, problems and issue reports in Chester and nearby locations:
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KLee (@Solsticebaby) reported from Ellesmere Port, England30 minutes on the phone to @O2 to pay off my device and then they hang up. Disgraceful customer service.
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Sue Lightfoot (@MrsFoot44) reported from Ellesmere Port, England@O2 worst customer service in history.
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Rob T 🏴🏉 (@welshapplefan) reported from Sandymoor, England@O2 I wish to raise a GDPR complaint. I have called your call centre twice & been disconnected after 23 minutes on each occasion. Your live chat in India refused to help me. Please can someone contact me urgently or I’m going direct to your CEO with this matter via email.
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Nick Toye (@NickToye) reported from Mold, Wales@O2 Wow the chat team are not very helpful. Told me I would need to call 202 before 9 to cancel and re-order. Yeah closed at 8. More training required I feel.
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Ryan Davies (@ripinmypants) reported from Hope, Wales@O2 can someone help me regarding my order please
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Sandracw (@sandracw66) reported from Shotton, Wales@O2 hi I have two phones on sim only which are now out of contract. how can i get cheaper monthy rolling service without a contract please
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Steven Tattum #KeepWalesSafe 💙 (@modtl11) reported from Connah's Quay, Wales@O2 hi. I have messaged many times about transferring my dad's payg number to his new contract. The page on the app is STILL offline, the o2 shop couldn't do it and 202 just tells us to use the app which doesn't work. I'm getting rather angry now about this.
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Karianne Harston (Kez) (@Kez_Harston) reported from Broughton and Bretton, Wales@O2 where is my order? Shocking customer service! Items due on 21/1/23. No tracking Number given. Wont refund me. Wont cancel the order. Wont tell me where products are. Your staff Cant access my account instore. 02 Ignored my complaint email 🤬 #02
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Pete Baston (@bearnetuk) reported from Buckley, Wales@andyscargill @O2 @TheCountessNHS O2 sent me a survey ! I used it to highlight the problem at the Countess site...
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Glen Owen (@glenaowen) reported from Chester, England99% no @O2 signal in and around Chester, been in store today to swap SIM to try and fix it but still no better. 😩. Anyone else experiencing the same?
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J E S S (@jess_hornee) reported from Bagillt, WalesO2 is the shittest network by far my 4g takes about 3 hours to work sort it out @O2
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Meirion Thomas (@GadgetMaze) reported from Shotton, Wales@O2 fantastic customer service from Jayne and Matt @o2broughton (Chester) on Saturday. They spent 2 hours figuring out a problem with my phone, and we had a giggle while doing it! Thanks 😊
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Dr. maria skinner (@SkinnerMaria) reported from Chester, England@O2 how do I cancel my contract? Am having to resort to this in the absence of an option on your website ...
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Sam Kavanagh (@samkavanagh09) reported from Sandymoor, Englandgoing back to o2 network @o2 how do i send the PAC number so i can keep the same number
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Martin Burke (@Burkster76) reported from Widnes, England@MissWhyOh @O2 @AppleSupport I wouldn't just say this is restricted to XR my wife has an 8 and she has had connection, internet and sounding like a robot issues for 12 literally counting down the weeks until she can bin O2 and get with a decent provider and a decent phone.😠😠
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Ann Winsper (@pharmcat) reported from Ellesmere Port, England@O2 Chester city centre. I’ve needed to transfer money from my bank account and had to walk 400 yards from a shop to get enough of a signal to log into online banking
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Paul Lees (@PLees321) reported from Garston, England@O2 Awful customer service for my 71 year old mother today. Still not sorted. Promised a call back. Still waiting.
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Lucy Sharp (@LucySharpPR) reported from Eccleston, England@RavWilding @ThreeUK @O2 That’s interesting! I pay £49 a month with three for a crap 7 and have been locked in for 24m - defo not making same mistake again xx
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James Roberts (@JamesRoberts330) reported from Halewood, England@VodafoneUK @O2 Hi James, I stupidly recycled my iPhone X with O2 and wow it was the worst thing I ever did tbh. Took the phone into store on 15 Sept and still awaiting cleared funds to credit my account 🤬. For future reference can I take phones into the Vodafone store to trade-in? Thanks 👍
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Neil Playle (@neilpop) reported@O2 @O2 I’d love an update on the three phones I ordered yesterday that I was told would be delivered today… tried phoning the store, your support staff tried phoning the store… and the store did not answer at all! Now “hoping” they’ll be here tomorrow, or at least an update, thank
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leeruddell (@leeroyruddell) reported@O2 Done. I look forward to your response about no issues in the area and to turn my phone on and off again 👍🏻
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VocalYokel (@YokelVocal) reportedHow many days can @O2 fail to provide a signal for before they are in breach of contract? It has gone on for weeks in my work location now.
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Jordan J MacGeever (@j_macgeever) reported@DelBoy80s @EnglandRugby @O2 Facts. **** him off
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Adrian Kesby (@kesbyac) reported@O2 I just want to change tariff to 10GB plan. I’m with Virgin Media so that becomes 20GB which is perfectly adequate. Sim Onlys are circa £15 which is fine but was told in store that I can’t port my number on the same network!
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Alan Henness (@zeno001) reported@O2 I did that yesterday but got bogged down in setting up a virginmedia/o2 account rabbit hole. It was a nightmare. There are no new notifications there.
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Alan Henness (@zeno001) reported@O2 I received some kind of a notification on my iPhone. It may have said it was a service notification or something similar but by the time I unlocked it, it had disappeared. Can you shed any light on this?
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Tom Allen (@timalongtom) reported@O2 I need a manager from your advanced team to help recover a quarantined phone number. A phone agent put an order through on a dead SIM card by mistake and it is stuck. Your DMs are currently blocked and my messages are failing to send. Please send me a private DM link.
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Richard Raanes (@rraanes) reported@O2 Why does your website or app not work? As for shops taking payment. Why not? That's ridiculous! Poor service. Get things sorted before I migrate.
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Lewis Byers (@lewisbyers92) reported@O2 It’s not a fault, your service is just pants mate.