O2

O2 Outage Report in Eccleston, Cheshire West and Chester, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Eccleston, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Eccleston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Eccleston, Cheshire West and Chester, England 02/19/2025 00:30

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (62%)

    Phone (62%)

  2. Internet (18%)

    Internet (18%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. Wi-fi (5%)

    Wi-fi (5%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Eccleston, Cheshire West and Chester, England

The most recent O2 outage reports came from the following cities: Wrexham, Mold, Hawarden and Chester.

Loading map, please wait...
City Problem Type Report Time
United KingdomWrexham Phone
United KingdomWrexham Phone
United KingdomMold Phone
United KingdomHawarden Phone
United KingdomChester Phone
United KingdomChester Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Eccleston, England

Latest outage, problems and issue reports in Eccleston and nearby locations:

  • harryt84 Harry (@harryt84) reported from Ruabon, Wales

    Hi @O2 how long should it take please to go live once my old network has turned off?

  • sandracw66 Sandracw (@sandracw66) reported from Shotton, Wales

    @O2 hi I have two phones on sim only which are now out of contract. how can i get cheaper monthy rolling service without a contract please

  • SkinnerMaria Dr. maria skinner (@SkinnerMaria) reported from Chester, England

    @O2 how do I cancel my contract? Am having to resort to this in the absence of an option on your website ...

  • Solsticebaby KLee (@Solsticebaby) reported from Ellesmere Port, England

    30 minutes on the phone to @O2 to pay off my device and then they hang up. Disgraceful customer service.

  • GadgetMaze Meirion Thomas (@GadgetMaze) reported from Shotton, Wales

    @O2 fantastic customer service from Jayne and Matt @o2broughton (Chester) on Saturday. They spent 2 hours figuring out a problem with my phone, and we had a giggle while doing it! Thanks 😊

  • harryt84 Harry (@harryt84) reported from Ruabon, Wales

    @O2 Hi, yes I am, I've rebooted a few times. My old network turned off just before midday, but my O2 still isn't live yet.

  • tomjoneschester Tom Jones (@tomjoneschester) reported from Saltney, Wales

    @NadineDorries @virginmedia @O2 You really do thrive on misleading the British public, don't you? What an awful Cabinet we have governing us...

  • tonywhilding88 Tony Whilding (@tonywhilding88) reported from Wrexham, Wales

    @O2 not quite sure what I pay my contract towards, the service has been absolutely shocking for weeks now, 4G at times throughout the day is non existent and I know others have the same frustrations. Friends on other networks in the mean time have no issues.

  • MrsFoot44 Sue Lightfoot (@MrsFoot44) reported from Ellesmere Port, England

    @O2 worst customer service in history.

  • AdamGrif1 Adam Griffiths (@AdamGrif1) reported from Penycae, Wales

    @wxmsmith @O2 Yeah. Was on Tesco mobile for years which uses O2’s network. Would constantly have 4G but it’d rarely work/load anything. Swapped to EE and no issues now 👍🏼

  • modtl11 Steven Tattum #KeepWalesSafe 💙 (@modtl11) reported from Connah's Quay, Wales

    @O2 hi. I have messaged many times about transferring my dad's payg number to his new contract. The page on the app is STILL offline, the o2 shop couldn't do it and 202 just tells us to use the app which doesn't work. I'm getting rather angry now about this.

  • KarenWhiteFood Karen White (@KarenWhiteFood) reported from Chester, England

    1 hr 20 min trying to upgrade to a new iphone 11 with @O2 but because they never updated my name after being married 7 yrs ago (sent marriage certificate) won’t do it.. goodbye O2..

  • glenaowen Glen Owen (@glenaowen) reported from Chester, England

    99% no @O2 signal in and around Chester, been in store today to swap SIM to try and fix it but still no better. 😩. Anyone else experiencing the same?

  • harryt84 Harry (@harryt84) reported from Ruabon, Wales

    @O2 Morning team, I checked after and the girl from the shop who set it up, didn't put a sim in the phone! Don't know what kind if problems this will cause now, but out of WiFi I can't use it at all and obviously can't use sms or normal calling.

  • Cestrian_xbl Nikk McIntyre (@Cestrian_xbl) reported from Chester, England

    @O2 Since the merger the O2 signal has been shocking.

  • JanRose61920860 Jan Rose (@JanRose61920860) reported from Christleton, England

    @O2 My daughter contacted you recently regarding problems with the Caffè Nero free drink but you haven’t replied. It has happened twice in 3 weeks that the till has said voucher already used when it definitely wasn’t. It has also happened once at Greggs. She is out of pocket.

  • NickToye Nick Toye (@NickToye) reported from Mold, Wales

    @O2 Wow the chat team are not very helpful. Told me I would need to call 202 before 9 to cancel and re-order. Yeah closed at 8. More training required I feel.

  • sparklesnowdrop sparklesnowdrop (@sparklesnowdrop) reported from Wrexham, Wales

    @O2 a little concerning had text message to say problem with bill payment and to update details. My account is paid up to date #scam. Please be aware

  • ShanePinnington Shane Pinnington (@ShanePinnington) reported from Chester, England

    @O2 have to say really poor service from you guys this morning, I’ve spoke to 3 different people now and still haven’t reached a conclusion on where I’m trying to get too and it’s not hard either ! Time for a change maybe !

  • ripinmypants Ryan Davies (@ripinmypants) reported from Hope, Wales

    @O2 can someone help me regarding my order please

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • brancasterbay The Mussel Pod (@brancasterbay) reported

    @O2 Our postcode is publicly posted everywhere, we run a business from it! There’s nothing else to dm about. We’ve just got NO phone signal so our phones aren’t ringing & we’re missing calls on both networks.

  • becinson 🌼Becky-Sue🌼 (@becinson) reported

    @O2 absolutely ridiculous service. Seems the app nor ur team can help me upgrade!! Very unhappy with @O2 best get looking elsewhere eh!!

  • Ayegardening Ayegardening (@Ayegardening) reported

    @o2 I recently moved to you porting my number.Initially you gave my number to another new o2 customer!Then you gave me a new one but took it away 2 days later-now no-one can contact me!Each day this week the port has been promised but not delivered.Please urgently sort this out!

  • JamesWa66498932 James Walker (@JamesWa66498932) reported

    @O2 why is there always an "issue with your mast" in HU12 0PU. With how much on of the tarrifs cost you would think by now with all the outages you would invest and upgrade your equipment and clearly its not up to the task going down every other week.

  • tyleremm1 tyler mcwilliam (@tyleremm1) reported

    @O2 what a shambles, was mis-sold a contract in June. I called 2 days after it was taken out to cancel it. I am now on my 4th call to o2 as it is still active and now effecting my credit score!. Every agent agent "assures me its cancelled" what do I do

  • warmsox The Wise Woman ish anyway (@warmsox) reported

    @SamsungMobile @o2 appalling customer service. 6m old Z flip with breached screen protector 02 said sold never happened. O2 send me to Samsung TC but uts closed as is Manchester. O2 say nothing to do with them bur do ring Samsung who say they can collect and repair 10 days.

  • _AnarchyOne Becca 🖤 (@_AnarchyOne) reported

    @SamsungHelpUK my S21 has become super glitchy, slow and randomly restarts itself. The latest software is installed, I've restarted it multiple times too. I'm in contract with @O2 for another 2 years with this phone 😫

  • staceyhillx Staceyhillx (@staceyhillx) reported

    I am ready to leave @O2... I have no signal anywhere its driving me mad!

  • chrishowellbwfc Chris Howell. (@chrishowellbwfc) reported

    @O2 when are you going to sort the signal and data out in the M28 it's been poor for years. I'm at home and I only get 1 bar signal and H on data not even H+ and it's really slow.

  • flameeyes Diego Elio Pettenò (@flameeyes) reported

    Uhm @O2 there's *no* internet uplink from Kew Bridge a the way past Kew Gardens on your service even when it shows a 4G signal. Do you have some broken cells?