O2 Outage Report in Wrexham, Wales
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Wrexham, Wales
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Wrexham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
September 08: Problems at O2
O2 is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (52%)
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Internet (23%)
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Total Blackout (16%)
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E-mail (4%)
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Wi-fi (4%)
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TV (1%)
Live Outage Map Near Wrexham, Wales
The most recent O2 outage reports came from the following cities: Llangollen.
| City | Problem Type | Report Time |
|---|---|---|
 Oswestry |
||
| Wrexham |
Phone | |
| Wrexham |
Phone | |
| Mold |
Phone | |
| Wrexham |
Phone | |
| Ellesmere |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Wrexham, Wales
Latest outage, problems and issue reports in Wrexham and nearby locations:
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Karianne Harston (Kez)
(@Kez_Harston) reported
from
Broughton and Bretton, Wales
@O2 where is my order? Shocking customer service! Items due on 21/1/23. No tracking Number given. Wont refund me. Wont cancel the order. Wont tell me where products are. Your staff Cant access my account instore. 02 Ignored my complaint email 🤬 #02
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sparklesnowdrop
(@sparklesnowdrop) reported
from
Wrexham, Wales
@O2 a little concerning had text message to say problem with bill payment and to update details. My account is paid up to date #scam. Please be aware
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Tony Whilding
(@tonywhilding88) reported
from
Wrexham, Wales
@O2 not quite sure what I pay my contract towards, the service has been absolutely shocking for weeks now, 4G at times throughout the day is non existent and I know others have the same frustrations. Friends on other networks in the mean time have no issues.
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Harry
(@harryt84) reported
from
Ruabon, Wales
@O2 Hi, yes I am, I've rebooted a few times. My old network turned off just before midday, but my O2 still isn't live yet.
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Harry
(@harryt84) reported
from
Ruabon, Wales
Hi @O2 how long should it take please to go live once my old network has turned off?
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Lucy Sharp
(@LucySharpPR) reported
from
Eccleston, England
@RavWilding @ThreeUK @O2 That’s interesting! I pay £49 a month with three for a crap 7 and have been locked in for 24m - defo not making same mistake again xx
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Adam Griffiths
(@AdamGrif1) reported
from
Penycae, Wales
@wxmsmith @O2 Yeah. Was on Tesco mobile for years which uses O2’s network. Would constantly have 4G but it’d rarely work/load anything. Swapped to EE and no issues now 👍🏼
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DT (Meatloaf)
(@meatloaf_efc) reported
from
Gobowen, England
Hi @O2 can you please tell me why my signal keeps dropping out? Even when I'm standing still it will just drop even though phone says I have signal. Cheers 👍
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Harry
(@harryt84) reported
from
Ruabon, Wales
@O2 Morning team, I checked after and the girl from the shop who set it up, didn't put a sim in the phone! Don't know what kind if problems this will cause now, but out of WiFi I can't use it at all and obviously can't use sms or normal calling.
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Ryan Davies
(@ripinmypants) reported
from
Hope, Wales
@O2 can someone help me regarding my order please
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Nick Toye
(@NickToye) reported
from
Mold, Wales
@O2 Wow the chat team are not very helpful. Told me I would need to call 202 before 9 to cancel and re-order. Yeah closed at 8. More training required I feel.
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Karianne Harston (Kez)
(@Kez_Harston) reported
from
Broughton and Bretton, Wales
@O2 Where is my order? I should have received it on 21st jan. No tracking given. No update recieved. 02 wont refund me or cancel the order. Called 5 times, spent hours on hold. No reply to my complaint. Whats going on?
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Pete Baston
(@bearnetuk) reported
from
Buckley, Wales
@andyscargill @O2 @TheCountessNHS O2 sent me a survey ! I used it to highlight the problem at the Countess site...
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Smudge249
(@Smudge249) reported
@nadinaronc @O2 A little later on?? 11 HR later and still down.
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Andy M
(@atmphotosuk) reported
@TheRegister @ispreview not sure if you are aware but @O2 's account services have been down all day, and not service updates or any update as to when service will be restored this is affecting Apps, Web, and Community....
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Cam ⁹⁷🙌
(@J1M3A) reported
@kells__xx @O2 Website is down. Been down all day. They are working on it apparently 🙄
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Gorgeous Florence
(@Florenc00526929) reported
@O2 @ruth_broadhurst Maybe, instead of just repeating this, you might have the courtesy to put out a formal tweet about it. To explain what the heck is going on. This is crazy. It's not 'maintenance', your site AND your app have been down since yesterday. #o2down #o2
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Martin Livsey
(@MartinLivsey) reported
@O2 when will your app be available? I have until 2moro to choose the "extra" that is part of my contract..... if I can't choose it, I believe this will be grounds to terminate... please confirm
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Shane786
(@Shane7864) reported
@O2 could you kindly advise how I can escalate a formal complaint about the service I received. I was frustrated from the lack of service over the phone. I feel somewhat traumatised from the verbal abuse received from staff in your Ealing Broadway store this evening.
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Bella Baby s66
(@94bellababy) reported
@O2 how have I 1. Run out of data the day after my bill renews 2. Run out of the 8gb of top up data within another day? And your website is down? Are you joking
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Chris Hughes
(@Bentley1uk) reported
Need to swap my sim but @o2 app and website been down for hours. Is there anyway I can do this without the app and no way to text?
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Shane786
(@Shane7864) reported
@O2 I feel exhausted after being verbally attacked on my character. I had apologised twice after he confronted me about this but I was merely expressing my frustration due to issues with my phone bill and cancelled insurance excess charge being the reason why I’ve been cut off!!!
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Shane786
(@Shane7864) reported
@O2 despite you being in breach of your contract (having paid my bill and still no service) & another breach on the excess being charged on a CANCELLED insurance claim due replen shortages. Kindly advise on escalating complaints pls. Tia