O2

O2 Outage Report in Wrexham, Wales

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Wrexham, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Wrexham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Wrexham, Wales 10/16/2025 05:20

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (55%)

    Phone (55%)

  2. Internet (26%)

    Internet (26%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Wrexham, Wales

Latest outage, problems and issue reports in Wrexham and nearby locations:

  • bearnetuk Pete Baston (@bearnetuk) reported from Buckley, Wales

    @andyscargill @O2 @TheCountessNHS O2 sent me a survey ! I used it to highlight the problem at the Countess site...

  • NickToye Nick Toye (@NickToye) reported from Mold, Wales

    @O2 Wow the chat team are not very helpful. Told me I would need to call 202 before 9 to cancel and re-order. Yeah closed at 8. More training required I feel.

  • Kez_Harston Karianne Harston (Kez) (@Kez_Harston) reported from Broughton and Bretton, Wales

    @O2 Where is my order? I should have received it on 21st jan. No tracking given. No update recieved. 02 wont refund me or cancel the order. Called 5 times, spent hours on hold. No reply to my complaint. Whats going on?

  • harryt84 Harry (@harryt84) reported from Ruabon, Wales

    @O2 Hi, yes I am, I've rebooted a few times. My old network turned off just before midday, but my O2 still isn't live yet.

  • Kez_Harston Karianne Harston (Kez) (@Kez_Harston) reported from Broughton and Bretton, Wales

    @O2 where is my order? Shocking customer service! Items due on 21/1/23. No tracking Number given. Wont refund me. Wont cancel the order. Wont tell me where products are. Your staff Cant access my account instore. 02 Ignored my complaint email 🤬 #02

  • LucySharpPR Lucy Sharp (@LucySharpPR) reported from Eccleston, England

    @RavWilding @ThreeUK @O2 That’s interesting! I pay £49 a month with three for a crap 7 and have been locked in for 24m - defo not making same mistake again xx

  • tonywhilding88 Tony Whilding (@tonywhilding88) reported from Wrexham, Wales

    @O2 not quite sure what I pay my contract towards, the service has been absolutely shocking for weeks now, 4G at times throughout the day is non existent and I know others have the same frustrations. Friends on other networks in the mean time have no issues.

  • harryt84 Harry (@harryt84) reported from Ruabon, Wales

    Hi @O2 how long should it take please to go live once my old network has turned off?

  • harryt84 Harry (@harryt84) reported from Ruabon, Wales

    @O2 Morning team, I checked after and the girl from the shop who set it up, didn't put a sim in the phone! Don't know what kind if problems this will cause now, but out of WiFi I can't use it at all and obviously can't use sms or normal calling.

  • ripinmypants Ryan Davies (@ripinmypants) reported from Hope, Wales

    @O2 can someone help me regarding my order please

  • meatloaf_efc DT (Meatloaf) (@meatloaf_efc) reported from Gobowen, England

    Hi @O2 can you please tell me why my signal keeps dropping out? Even when I'm standing still it will just drop even though phone says I have signal. Cheers 👍

  • AdamGrif1 Adam Griffiths (@AdamGrif1) reported from Penycae, Wales

    @wxmsmith @O2 Yeah. Was on Tesco mobile for years which uses O2’s network. Would constantly have 4G but it’d rarely work/load anything. Swapped to EE and no issues now 👍🏼

  • sparklesnowdrop sparklesnowdrop (@sparklesnowdrop) reported from Wrexham, Wales

    @O2 a little concerning had text message to say problem with bill payment and to update details. My account is paid up to date #scam. Please be aware

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Siderzzz95 GAIG (@Siderzzz95) reported

    @O2 fix ur fxcking network

  • Graham_Neil Graham (@Graham_Neil) reported

    @O2 Action Fraud Ref: NFRC250907638051 Police Scotland Incident No: PS-20250924-0606 This case has been formally reported as fraud. Please resolve urgently before the next bill date.

  • galaxy6325 Galaxy (@galaxy6325) reported

    @blitzfooty @O2 I have the same issue! Did you find any help?

  • Jacko_Pea Jacko_Pea (@Jacko_Pea) reported

    @O2 my Taste Card code from Priority Blue Mondays does not work. Please can you help? Thanks

  • MsWWoo Ms. Andreigh ⚔️ (@MsWWoo) reported

    @O2 Why have you chucked us all out of our apps?? I’ve been verifying my email for 20 minutes… please what’s the issue here? @virginmedia

  • anthonyewbank MUFC689908 (@anthonyewbank) reported from Middleton, England

    I'd like to make a complaint @O2

  • mrstevegray B-Town.O.G (@mrstevegray) reported

    Ive used your 02 prioty code for your free taste card promotion ... ive been charged £79.99 ... please contact me asap to fix this @O2

  • Jimmy_NuShooz Jim Smith (@Jimmy_NuShooz) reported

    @O2 how come your network has charged me for sending texts from my Samsung watch when I haven't ever sent any texts from the watch at all. It's not worth ringing O2 as all the all center employees are brain dead and can't answer any enqui6 or complaints. Awful service so far!

  • rosiecoaching Emma Swinn MBE (@rosiecoaching) reported

    I have lost access to my account and every time I contact you on the phone I get cut off @O2. No-one at O2 can help or contact me (you don’t have the right details) and I cannot pay my bill as I cannot access the account. This is a hell cycle.

  • IlPoofto The Emperor Poofius Maximus (@IlPoofto) reported

    @O2 I usually avoid contacting you like the plague My experience today: **** Absolutely unutterably bollocks ******* surpassed your **** standard today Why amid your interminable battery of recorded announcements and 1970's porn music do you keep telling me that "it's quick and easy to contact us through the virtual assistant"? No it isn't! Have you tried using your virtual assistant? It's as **** as the rest of your operation!