O2 Outage Report in Penycae, Wrexham, Wales
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Penycae, Wales
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Penycae and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (46%)
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Internet (30%)
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Total Blackout (16%)
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E-mail (3%)
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Wi-fi (3%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Penycae, Wales
Latest outage, problems and issue reports in Penycae and nearby locations:
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Harry
(@harryt84) reported
from
Ruabon, Wales
Hi @O2 how long should it take please to go live once my old network has turned off?
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Nikk McIntyre
(@Cestrian_xbl) reported
from
Chester, England
@O2 Since the merger the O2 signal has been shocking.
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Karen White
(@KarenWhiteFood) reported
from
Chester, England
1 hr 20 min trying to upgrade to a new iphone 11 with @O2 but because they never updated my name after being married 7 yrs ago (sent marriage certificate) won’t do it.. goodbye O2..
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Gareth Worrall
(@gazworrallradio) reported
from
Llangollen, Wales
How's can you complain @O2 and there poor service.
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Harry
(@harryt84) reported
from
Ruabon, Wales
@O2 Morning team, I checked after and the girl from the shop who set it up, didn't put a sim in the phone! Don't know what kind if problems this will cause now, but out of WiFi I can't use it at all and obviously can't use sms or normal calling.
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Shane Pinnington
(@ShanePinnington) reported
from
Chester, England
@O2 have to say really poor service from you guys this morning, I’ve spoke to 3 different people now and still haven’t reached a conclusion on where I’m trying to get too and it’s not hard either ! Time for a change maybe !
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Dr. maria skinner
(@SkinnerMaria) reported
from
Chester, England
@O2 how do I cancel my contract? Am having to resort to this in the absence of an option on your website ...
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DT (Meatloaf)
(@meatloaf_efc) reported
from
Gobowen, England
Hi @O2 can you please tell me why my signal keeps dropping out? Even when I'm standing still it will just drop even though phone says I have signal. Cheers 👍
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sparklesnowdrop
(@sparklesnowdrop) reported
from
Wrexham, Wales
@O2 a little concerning had text message to say problem with bill payment and to update details. My account is paid up to date #scam. Please be aware
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Adam Griffiths
(@AdamGrif1) reported
from
Penycae, Wales
@wxmsmith @O2 Yeah. Was on Tesco mobile for years which uses O2’s network. Would constantly have 4G but it’d rarely work/load anything. Swapped to EE and no issues now 👍🏼
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Harry
(@harryt84) reported
from
Ruabon, Wales
@O2 Hi, yes I am, I've rebooted a few times. My old network turned off just before midday, but my O2 still isn't live yet.
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Karianne Harston (Kez)
(@Kez_Harston) reported
from
Broughton and Bretton, Wales
@O2 where is my order? Shocking customer service! Items due on 21/1/23. No tracking Number given. Wont refund me. Wont cancel the order. Wont tell me where products are. Your staff Cant access my account instore. 02 Ignored my complaint email 🤬 #02
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Pete Baston
(@bearnetuk) reported
from
Buckley, Wales
@andyscargill @O2 @TheCountessNHS O2 sent me a survey ! I used it to highlight the problem at the Countess site...
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Tony Whilding
(@tonywhilding88) reported
from
Wrexham, Wales
@O2 not quite sure what I pay my contract towards, the service has been absolutely shocking for weeks now, 4G at times throughout the day is non existent and I know others have the same frustrations. Friends on other networks in the mean time have no issues.
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Tom Jones
(@tomjoneschester) reported
from
Saltney, Wales
@NadineDorries @virginmedia @O2 You really do thrive on misleading the British public, don't you? What an awful Cabinet we have governing us...
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Jan Rose
(@JanRose61920860) reported
from
Christleton, England
@O2 My daughter contacted you recently regarding problems with the Caffè Nero free drink but you haven’t replied. It has happened twice in 3 weeks that the till has said voucher already used when it definitely wasn’t. It has also happened once at Greggs. She is out of pocket.
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Nick Toye
(@NickToye) reported
from
Mold, Wales
@O2 Wow the chat team are not very helpful. Told me I would need to call 202 before 9 to cancel and re-order. Yeah closed at 8. More training required I feel.
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Karianne Harston (Kez)
(@Kez_Harston) reported
from
Broughton and Bretton, Wales
@O2 Where is my order? I should have received it on 21st jan. No tracking given. No update recieved. 02 wont refund me or cancel the order. Called 5 times, spent hours on hold. No reply to my complaint. Whats going on?
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Glen Owen
(@glenaowen) reported
from
Chester, England
99% no @O2 signal in and around Chester, been in store today to swap SIM to try and fix it but still no better. 😩. Anyone else experiencing the same?
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Ryan Davies
(@ripinmypants) reported
from
Hope, Wales
@O2 can someone help me regarding my order please
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Dhara Thakerar
(@Dharathedoc) reported
@O2 Have had the *worst* customer service experience I have ever seen in the U.K via the call centre. It was disgusting. I can’t even DM as the O2 account isn’t working. In my opinion this issue has wider public interest and safety issues. Can someone in O2 get back to me today.
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Vedia Can
(@Vedzy) reported
@O2 I have no network service, why is this? I can’t make calls or anything
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Sonia
(@aquarius_sonia) reported
@o2 your automated service does not understand English and your wait time of 45 minutes is appalling. #fraudattempt #o2mobile .
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Biology is AWESOME
(@BiologyAwesome) reported
Hi @o2 will we ever get mobile data signal in the London Tube? Haven't been able to connect at all on the whole Central and Jubilee lines apart from one station.
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Charlie rhodes
(@charlsrhodes) reported
@O2 You still haven’t responded to the DM I sent to you? Can someone please assist me with this issue
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Charlie rhodes
(@charlsrhodes) reported
@O2 hello o2, still no assistance since you sold me a blocked phone and now charging me for two contracts and refusing to help me because it’s ‘with the fraud department”
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Steve Western
(@SteveWestern2) reported
@O2 spent 5 hours trying to get through to your customer service department today with no joy. I either get someone refusing to put me through because I don’t know the answer to the security question or when someone or if they do agree to put me through then I get cut off 😡😡😡
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Rab
(@Rab_Rice) reported
@O2 do you have an email address for customer enquiries?
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Jamie Mason-Wright
(@jjmwright) reported
@O2 3 weeks and no one is still able to tell me why I can't get a replacement SIM. 7 times ordering online. 3 trips in store. Days taken off work. Childcare costs. Petrol, parking and time. And still nothing. Is anyone going to help me or tell me what's going on. I have a child!
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RozeEpUk
(@RozeEpUk) reported
@O2 not impressed with the service I had 14gb left when I topped my phone up before my anniversary date and never received my new 7GB to roll over plus I received a message saying I would receive a further 10GB for being a loyal customer