O2 Outage Report in Penycae, Wrexham, Wales
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Penycae, Wales
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Penycae and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (55%)
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Internet (25%)
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Total Blackout (12%)
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Wi-fi (3%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Penycae, Wrexham, Wales
The most recent O2 outage reports came from the following cities: Chester, Oswestry and Wrexham.
| City | Problem Type | Report Time |
|---|---|---|
 Chester |
Phone | |
| Chester |
Phone | |
| Oswestry |
Phone | |
| Oswestry |
Phone | |
| Wrexham |
Internet | |
| Wrexham |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Penycae, Wales
Latest outage, problems and issue reports in Penycae and nearby locations:
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Karianne Harston (Kez)
(@Kez_Harston) reported
from
Broughton and Bretton, Wales
@O2 where is my order? Shocking customer service! Items due on 21/1/23. No tracking Number given. Wont refund me. Wont cancel the order. Wont tell me where products are. Your staff Cant access my account instore. 02 Ignored my complaint email 🤬 #02
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Harry
(@harryt84) reported
from
Ruabon, Wales
Hi @O2 how long should it take please to go live once my old network has turned off?
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Nick Toye
(@NickToye) reported
from
Mold, Wales
@O2 Wow the chat team are not very helpful. Told me I would need to call 202 before 9 to cancel and re-order. Yeah closed at 8. More training required I feel.
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Karen White
(@KarenWhiteFood) reported
from
Chester, England
1 hr 20 min trying to upgrade to a new iphone 11 with @O2 but because they never updated my name after being married 7 yrs ago (sent marriage certificate) won’t do it.. goodbye O2..
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Nikk McIntyre
(@Cestrian_xbl) reported
from
Chester, England
@O2 Since the merger the O2 signal has been shocking.
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Harry
(@harryt84) reported
from
Ruabon, Wales
@O2 Hi, yes I am, I've rebooted a few times. My old network turned off just before midday, but my O2 still isn't live yet.
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DT (Meatloaf)
(@meatloaf_efc) reported
from
Gobowen, England
Hi @O2 can you please tell me why my signal keeps dropping out? Even when I'm standing still it will just drop even though phone says I have signal. Cheers 👍
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Glen Owen
(@glenaowen) reported
from
Chester, England
99% no @O2 signal in and around Chester, been in store today to swap SIM to try and fix it but still no better. 😩. Anyone else experiencing the same?
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Tom Jones
(@tomjoneschester) reported
from
Saltney, Wales
@NadineDorries @virginmedia @O2 You really do thrive on misleading the British public, don't you? What an awful Cabinet we have governing us...
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Dr. maria skinner
(@SkinnerMaria) reported
from
Chester, England
@O2 how do I cancel my contract? Am having to resort to this in the absence of an option on your website ...
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Harry
(@harryt84) reported
from
Ruabon, Wales
@O2 Morning team, I checked after and the girl from the shop who set it up, didn't put a sim in the phone! Don't know what kind if problems this will cause now, but out of WiFi I can't use it at all and obviously can't use sms or normal calling.
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Adam Griffiths
(@AdamGrif1) reported
from
Penycae, Wales
@wxmsmith @O2 Yeah. Was on Tesco mobile for years which uses O2’s network. Would constantly have 4G but it’d rarely work/load anything. Swapped to EE and no issues now 👍🏼
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Jan Rose
(@JanRose61920860) reported
from
Christleton, England
@O2 My daughter contacted you recently regarding problems with the Caffè Nero free drink but you haven’t replied. It has happened twice in 3 weeks that the till has said voucher already used when it definitely wasn’t. It has also happened once at Greggs. She is out of pocket.
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Ryan Davies
(@ripinmypants) reported
from
Hope, Wales
@O2 can someone help me regarding my order please
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Tony Whilding
(@tonywhilding88) reported
from
Wrexham, Wales
@O2 not quite sure what I pay my contract towards, the service has been absolutely shocking for weeks now, 4G at times throughout the day is non existent and I know others have the same frustrations. Friends on other networks in the mean time have no issues.
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Shane Pinnington
(@ShanePinnington) reported
from
Chester, England
@O2 have to say really poor service from you guys this morning, I’ve spoke to 3 different people now and still haven’t reached a conclusion on where I’m trying to get too and it’s not hard either ! Time for a change maybe !
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sparklesnowdrop
(@sparklesnowdrop) reported
from
Wrexham, Wales
@O2 a little concerning had text message to say problem with bill payment and to update details. My account is paid up to date #scam. Please be aware
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Pete Baston
(@bearnetuk) reported
from
Buckley, Wales
@andyscargill @O2 @TheCountessNHS O2 sent me a survey ! I used it to highlight the problem at the Countess site...
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Ana Slimming World
(@Anamantovani) reported
from
Saltney, Wales
@O2 After so many years as your customer, I may be leaving you! So disappointed with your Customer Service and inability to resolve a simple £20 order issue! 😤😭
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Lucy Sharp
(@LucySharpPR) reported
from
Eccleston, England
@RavWilding @ThreeUK @O2 That’s interesting! I pay £49 a month with three for a crap 7 and have been locked in for 24m - defo not making same mistake again xx
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Bailey Karisque Morgan
(@KrsqEngine) reported
@amberleahhx @O2 @McDonaldsUK Isn't it bad service?
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Ari Gork
(@arigork) reported
from
Barnet, England
@O2 Any plans on enabling sms over wifi calling? I used to be with @EE and I could call and sms with wifi calling but seems your network only supports calls?
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Ken Smith
(@TheGenghisKen) reported
Hello @O2. Was helping a friend setup a phone for an elderly person on PAYG contract. They accidentally mixed up preinstalled "directory" number on O2 SIM with paid directory enquiries service and got charged £1.50 for a 1 second call. Please help refund this outrageous cost.
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Mike
(@mikeebee27) reported
@O2 Very slow data performance on 4G and website says it can get busy in this area. Really there are not many houses. Not good from 02
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Heatspammerz
(@heatspammerz) reported
@O2 I’ll be pretty blunt here. You network used to be the best in my area for years, now it’s complete garbage. The same times everyday I can barely get a 4G signal. The other networks are fine. As a 15 year customer I’ll be switching away from you in January. 😡
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Andrea Clement Ⓥ
(@Andreajane71) reported
@O2 There is no Wireless and Networks in my settings also no Wifi Calling under Mobile Network or Call Settings. Does my phone need O2 firmware? I'd assumed it would already have it as it came with an O2 sim but I'm not having any luck.
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Ota_LegoSoup
(@OtaLegoSoup) reported
@O2 Yes, I spent two days restarting my phone every hour. I have it sorted now anyway, managed to call o2 just before lines shut last night. I still think it's ridiculous that it took two days after my payment cleared from my bank for the phone to get service again
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Carl
(@Carlo14601) reported
@shitchester can’t even play music on ******* @O2 it’s so ****. Sort the capacity out ya retards.
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Mark Davies
(@markxdavies) reported
@skullmonkey7735 @O2 Indeed. And they didn’t tell us a thing about it. Went for days with so many problems I actually bought a new phone, thinking it must be that. Then they said “oooh - check out our app. Thanks for your patience”. Since when, nothing. Amazing.
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Chris Coney
(@ChrisConey) reported
@O2 And that’s all your response is??? Pathetic! Why is it still showing up on the website as IN STOCK if it’s not then? Can I cancel the order please, think it’s time to change networks!