O2 Outage Report in Wigan, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Wigan, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 17: Problems at O2
O2 is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (45%)
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Internet (31%)
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Total Blackout (16%)
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Wi-fi (3%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Wigan, England
The most recent O2 outage reports came from the following cities: St Helens, Bolton, Newton-le-Willows and Liverpool.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens |
Internet | |
| Bolton |
Phone | |
| Newton-le-Willows |
Phone | |
| Liverpool |
Phone | |
| Skelmersdale |
Internet | |
| Wigan |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Wigan, England
Latest outage, problems and issue reports in Wigan and nearby locations:
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Emma Heyes
(@x_Emma_H_35_x) reported
from
St Helens, England
@O2 I am absolutely fed up of having no signal it's nearing 7 months now I have 2 contracts it's unacceptable I live in StHelens it's shocking I go Liverpool & get 5G. Then have the cheek to hound me to get new contracts NO sort out the signal I'm furious
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Sonia
(@sonnisamosa) reported
from
Urmston, England
@O2 Hello, my data hasn’t worked since yesterday. I’ve reset the network settings and my phone. Any ideas?
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Madhav
(@Madhavchoubey) reported
from
Liverpool, England
@O2 The worst decision I have ever made is going with O2 Network. I have visited different stores, called customer service but not getting any resolution.Will suggest to all my friends & family not to use their services. Having sleepless nights because of @O2
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Emma Springford
(@emzz6) reported
from
St Helens, England
@GodsGift1983 @O2 Me too….been them forever and had problem after problem with signal etc, time to change network I think once contact comes to an end
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Paul
(@itspaulactually) reported
from
St Helens, England
Nah, @o2, you’re *************** now. If I’m in a crowd of more than 10, I get no signal. Tear up my contract now. @ee, you game?
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Paolo Mac
(@greenbhoy1) reported
from
Prescot, England
Thread: Twitter people I need some help. I’ve had my broadband with @SkyHelpTeam in excess of 15 years & my mobile with @O2 for not far off. I used up my data early this month, only happened a couple of times that. Topped up for 1GB on Wednesday for £10 & already it has gone.
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The Firkin
(@thefirkinbar) reported
from
Newton-le-Willows, England
@WilJudkins @EE Im on @O2 the date coverage is absolute terrible. Minus a random field in Donnington.
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Adrian Simcox
(@eagleeyedferret) reported
from
Urmston, England
@O2 3/3 only conclusion I could reach is that your call centre staff are under pressure to make more calls and now routinely disconnect customer calls after a period of making no progress. What do you think??
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Adrian Simcox
(@eagleeyedferret) reported
from
Urmston, England
@O2 2/2 both occasions the call centres were noisy. Call centre operative didn’t speak very god English. Both operatives complaining their systems were slow or not working at all and putting me on hold for long periods.
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Dani Tomlinson 🎶
(@6danicalifornia) reported
from
Horwich, England
I really wish @O2 can sort out the issues in Horwich. Trying to contact your insurance and police etc after a break in is extremely frustrating when there's no bloody signal 😡😡
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Adrian Simcox
(@eagleeyedferret) reported
from
Urmston, England
@O2 Yes the original problem is still not resolved. Can you DM me please to sort it out as I’m not wasting any more time with your shocking overseas call centres. Have you not realised by now they are a false economy?
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James Alan Roberts
(@JamesRoberts330) reported
from
Liverpool, England
Hi @O2 can you confirm if you are having issues with iPhone users SIMs please. Called customer service who have told me that you are but not seen anything reported online. My SIM in my iPhone 12 Pro Max lost service 2 hours ago and is now showing as Not Provisioned. Thanks. J 💙
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Fran Edwards
(@franlatics27) reported
from
Garswood, England
@O2 can you refund me my monthly payment as all the masts in wigan are down and have been for weeks....thanks
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Sonia
(@sonnisamosa) reported
from
Urmston, England
@O2 Yes it says 4G, I have no idea what’s going on. Is there an issue certain areas possibly?
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Andy
(@Andy_TheGrouch) reported
from
Bryn, England
@O2 no chance i’m renewing, genuinely shite network coverage, cant make call when driving without it sounding like someone is under water & call failing. Mast been down in Ashton for over a week. Phone basically useless. Troubleshooting links are pointless - not good enough.
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E Charles
(@ecsg1798) reported
from
Liverpool, England
@O2 Hello I've an issue with my account and payment
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Myles Hampson
(@Mhamp84) reported
from
Hindley, England
@Clf88 @O2 Yeah it’s been fine , vodaphone network . I buy the phone out right and just pay for data
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John Edgar
(@springviewer) reported
from
Wigan, England
@shafterjay @O2 Now we're paying good money for no service
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Madhav
(@Madhavchoubey) reported
from
Liverpool, England
@O2 Hi there, I tried booKing the sunday movie by using the voucher provided but it kept giving me an error. Please help
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Christine Doyle
(@ChristineAnn63) reported
from
Liverpool, England
@O2 Hi I applied for the Disney+ six month free trial and still haven’t received a txt to confirm it’s been set up? It’s been 4 days now. Can you help? I don’t know how to access he Disney channel?
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Connor Doherty
(@connor2nz) reported
@O2 hi folks- is shared data not working? Have been trying to access it but not getting option to share.
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𝔸𝕟𝕚𝕥𝕒 ℝ𝕠𝕓𝕖𝕣𝕥𝕤 🦊 🔥 📸 #KidneyStrong
(@FoxFyrePhotos) reported
@O2 If I choose Amazon Prime as my included freebie for my new phone contract & I am already running a month's trial, do I have to wait until the trial runs out, cancel it, then claim my 6 free months after it has been cancelled?
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Syber Nan
(@SyberNan) reported
@O2 Obviously you are wary of publically resolving the issue.....I wonder why!
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Caroline McLean
(@Caro1982) reported
@o2 how many calls does it actually take to get a complaint resolved by you. I’ve made 4 now and you have still messed my bill up 😡 worst customer service I’ve ever experienced looking forward to call number 5 🙄
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scott lane
(@misspiggysbbq) reported
Dear @O2 I finally got a response from your recycle team. After returning my iPhone X smashed to pieces they seem to think £100 offer is all it’s worth! So after having 2 contracts with you for 25 years and spending over £30k you can’t take care of a customer better?
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demoness
(@demones52947340) reported
@O2, a company of double standards. Staff expect respect, but don't think they have to show any. Staff verbally abused, and laughed at me, because I have an invisible disability. Cue the copy pasted denials, and 'sorry you feel that way' fob off from O2. Awful company.
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Doyle
(@droopdoggbaby) reported
Why does next day delivery mean **** all to you? @O2
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Kwame_pics
(@KwamePics) reported
@O2 why can’t I get through to customer services? Very irritating! I try messaging in the support section of the app, it doesn’t work as ‘no one is available’, I try calling and only works if you have a huge emergency. Any suggestions?
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CuJoe Allan
(@JawsFan81) reported
Been a customer of @o2 for years but their phone recycling branch is an absolute scam. Soon as my contract is up I’ll have to take my custom elsewhere. Absolute shambles.
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Doyle
(@droopdoggbaby) reported
@O2 I ordered a new phone for my son as he broke his three days ago for next day and all your app.keeps telling me is some bollox. Its on a delivery van, then its In warehouse S, then its being scanned etc etc... WHERE ******** IS MY ORDER! Now it says its in transit!!! 🤬🤬