O2 Outage in Newcastle upon Tyne, England

@O2 Hey I just received a text claiming to be from yourselves saying there’s been a problem processing my bill and gives me a link to update my payment details. Pretty sure it’s fishing as my details haven’t changed. Can you confirm if I DM you a screenshot? Cheers.

@hellyarrj @O2 Having the same problem. #o2 should deal with this. Totally unacceptable.

@O2 can someone please give me a response to a query, I have had an automated reply in dm which not helpful in anyway. I have tried my o2 app and it doesn’t help. I have also tried ringing o2 just keep getting cut off.

@O2 Im pleased 😊 scammers are awful!

Lots of companies doing their bit to help. I got an email from @O2 this morning and how they are helping is allowing people to access the @NHSuk websites without using your data. Whoopy ******* doodle do. I can’t wait it’s like Christmas all over again.

@O2 you have the worst customer service ever encountered! If I could stop paying you I would! That’s your shop and by telephone

As expected @EE never cares about customer relationship and thus had not replied. @VodafoneUK @O2 if you have better options for me with 500 min India calls per month then please contact me I will port my number

You’re rolling out 5G when Newcastle doesn’t even have basic coverage, I have a 50GB contract with you and barely manage to use 2GB a month due to lack of signal/searching for free Wifi @O2

@O2 hi - my wife has been trying to resolve issue with SMS settings - have disappeared yet again. Spent over an hour on live chat but keeps getting passed to different teams then cut off. Has happened before we know what needs to be done but very poor service now.

@2bard @intueldonsquare @northumbriapol You're right in normal circumstances, however my phone signal keeps cutting out while @O2 are upgrading to 5G, last week a man had a seizure in front of me and I was getting repeatedly disconnected from the emergency services while trying to get an ambulance.

@O2 I was supposed to get a free upgrade every 12 months but your "problems with supply" last year meant that I didn't get my new phone for over a month after I requested it, so my refresh date is a month later, which pushes it past my annual christmas trip. It's a farce.

So to be straight: because @O2 have been terrible for over a year, I can’t refresh my phone until after I get back from my Christmas trip! You’re very VERY quickly losing a customer here and I’ve been with o2 for nearly 15 years.

@O2 so… appalling service, no signal abroad, no signal at home… thought I might try to refresh my phone but it turns out that I can’t because last year there was a delay in getting my phone to me so my usual refresh date in October has been pushed back til November!

@O2 Your coverage in most of Newcastle is shocking, I live in NE2 and the best signal I get is 1 bar of 3G in my iPhone 7

@O2 Your service in NE2 is shocking

@BootneckShuffle @O2 @EE Never had a problem with O2 untill I switched my DD date. They're hopeless

@O2 is there an issue with the app data counter, mines said unavailable for the last few days

@O2 Ignore me I'm being stupid lol, now let's move alone and ignore what I said have a great day and thank you

@O2 I'll try one of these out. I've never had this problem before so hopefully it was just a one off mishap.

@Blyth_Spartans @O2 It was bad enough live I don’t need to see it again 😏.

Two weeks into my ‘free 6 months of Disney Plus’ and it says I need to renew and pay?? Help @O2

@O2 can I please get a esim sent to me? Been trying chat and customer service all day!!!!

@O2 @SkyUK one of you really NEED to sort your connection service out where I am! I'm not paying £150+ to have sh*t service where I live! Been like this for months, have little signal, crackly phone lines (and thats on a mobile and its not goo enough!) #poorservice #o2 #sky

Who should I go with in terms of phone network in Glasgow @EE or @O2 ... any suggestions or recommendations for me?

@O2 Hello I’m still waiting on customer assistance please!!

@letties_MH @GiveUsAShout @O2 Yeah I've never used before but just fails, I'm a pay monthly customer!

@MuddledMoo @GiveUsAShout @O2 Im giffgaff which uses O2 and never normally have any issues x

@O2 how we supposed to contact you. Never anyone available when try via the app. Waited 45 mins with the Bot on WhatsApp now you are closed

Give up with @ee now yas are the ones who text ya when ya late to pay ya bill but them dont like to help ya out at all this time next year im away from ee going back to @O2 as them always help is out when i need help 🤘🏻👍🏻👌🏻🖐🏻💪🏻

@f0reverkatycat @O2 I get absolutely horrific signal where I am most the time too! After this contract is up I’m probably going to change!