O2 Outage Report in Newcastle upon Tyne, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
The latest reports from users having issues in Newcastle upon Tyne come from postal codes NE1.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Newcastle upon Tyne, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Newcastle upon Tyne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 02: Problems at O2
O2 is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (51%)
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Internet (26%)
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Total Blackout (15%)
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Wi-fi (4%)
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E-mail (4%)
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TV (1%)
Live Outage Map Near Newcastle upon Tyne, England
The most recent O2 outage reports came from the following cities: Sunderland, Newcastle upon Tyne, Whitley Bay, Cramlington and Stanley.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
TV | |
| Newcastle upon Tyne |
Total Blackout | |
| Whitley Bay |
Internet | |
| Cramlington |
Phone | |
| Stanley |
Phone | |
| Stanley |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Newcastle upon Tyne, England
Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:
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Jonathan Anderson
(@JonnaAnderson) reported
from
Beamish, England
@O2 I’m having issues with my calls connecting at the moment - every time someone is calling me when I’m answering the call is failing. I’m having to use WhatsApp to make and receive calls! Any idea how I can fix it?
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Ciarán
(@farrenciaran) reported
from
Blaydon-on-Tyne, England
Hey @O2! 👋👋👋 You are really starting to make me angry. Why is my internet connection very slow, even when on 4G. I cannot deal with the pausing videos, apps and webpages not loading. Sort it out!
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Ciarán
(@farrenciaran) reported
from
Blaydon-on-Tyne, England
Hey @O2! 👋👋👋 You are really starting to make me angry. Why is my internet connection very slow, even when on 4G. I cannot deal withe pausing videos, apps and webpages not loading. Sort it out!
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🏳️🌈Matt Keena🏳️🌈
(@MattKeena) reported
from
Gateshead, England
@O2 Hi! Just wondering I have damage insurance on my phone and I’m aware it covers accessories aswell, can you claim for accessories by its self or does it have to be as part of a phone claim too?
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Tommy Winter
(@TommyWinter23) reported
from
Blaydon-on-Tyne, England
@O2 hello. Do you have a link for the “keep my number” form. Website isn’t helping and store said they couldn’t help as already had the SIM card
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Donna_xx
(@Donna_xx) reported
from
Sunderland, England
Honestly what does @O2 expect selling pre sale Beyoncé tickets website down again! Did they not learn from the Peter Kay debacle
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Hannah
(@HannahColley) reported
from
Gateshead, England
Imagine being given exclusive access to sell presale Beyoncé tickets and your app is so bad it crashes for the whole UK. Howay @O2
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Dan
(@Dan05858044) reported
from
Chester-le-Street, England
@O2 literally tried for 3 days to get through to you to see if my address change had gone through. 3 f*cking days. What a heap of crap this service is.
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Sophie burlinson💙💚💛❤️
(@SophieBur492) reported
from
Sunderland, England
@O2 My head when i get no signal
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
Is @O2 #priority still down after @peterkay_co_uk broke it???
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Ian
(@NTF_Ian) reported
from
Dunston, England
Hey @O2 have been waiting almost two hours now to collect my new phone from your metrocentre store. This is not ideal customer service.
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Donna_xx
(@Donna_xx) reported
from
Sunderland, England
@O2 is it the normal that I STILL can’t get onto my priority app after it being down for maintenance??
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stuart urquhart
(@stuarturquhart1) reported
from
Whickham, England
@O2 website and app not working 😕
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Donna_xx
(@Donna_xx) reported
from
Sunderland, England
@O2 why is the priority app down? Not good when you have priority tickets on sale at 10am !!!
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Scott Dixon
(@ScottD_DJMS) reported
from
Whitley Bay, England
@o2 I’ve claimed an Odeon code today on the @O2PriorityUK app but the cinema website is saying that the code is incorrect. Please help
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Philip
(@fredspoon) reported
from
Chester-le-Street, England
@O2 could someone help?
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Dean
(@smiling_cyclist) reported
from
Chester-le-Street, England
@segawhore @O2 Took 2 calls, nearly 3 hours and a messed up weekend but I got there in the end although no new phone yet. I can’t believe the service in store and the lies too.
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Philip
(@fredspoon) reported
from
Chester-le-Street, England
I am hoping that @O2 sort out their barring problem as I am not used to sending passive aggressive tweets @o2
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Michelle Hewison
(@chellehewison) reported
from
Whitley Bay, England
@O2 Any issues in the Whitley Bay (NE26) area with mobile signal this weekend? I’ve barely been able to get 3G at times let alone anything else!
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gavin wells
(@gavwells77) reported
from
South Shields, England
@O2 spent an hour to try and sort out and cancel an account and have been cut off 6 times now #not happy
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Micko
(@MikeLeach1980) reported
@O2 It definitely isn’t - I’ve done that and reset network and nothing
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CK.Melley
(@ckmelley) reported
@O2 It's been 24 hrs and I still have no signal or mobile data! I basically cannot use my phone when off WiFi! I rang customer service but they had no idea what was happening! Please tell me what is happening and when it will be resolved!?
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Minesh Patel
(@MineshP100) reported
@O2 I’ve had no network signal for over 24h now. Can anyone help me? I called yesterday but they were of no help. Just said a ticket has been raised. I need reception…
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Mark Evans
(@UgEvans) reported
@O2 why has my phone had no signal for over 24hr now. CS keep telling me if will be fixed soon and then nothing 😭
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Worthy-84
(@84Worthy) reported
@O2 Your missing the point. It's not about my postcode it's about the terrible service all over NW England from Chester up to Lancaster, Blackpool across to Manchester
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mamon
(@silentobsello) reported
@O2 I have tried that multiple times, there’s still no signal for me in the entire G1 area.
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Dana Wycliff
(@razzlededazzle) reported
@O2 what is going on with your network? As it is, your network has become steadily unreliable with more and more dead zones popping up but today, I’ve been barely able to get a signal at all. Definitely going to be looking into going elsewhere as soon as my contract expires.
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Ryan Naidoo
(@RyxnPxe) reported
@O2 Spent 30 minutes on the phone to them and the payment failed on their system as well. Tried several cards. Been a customer for years but now likely I’ll cancel and move to another provider. Making this far too difficult
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sajid basher
(@chussnee) reported
@O2 I have been winning on blue Monday but never received the prizes
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Christian Duncan
(@craniosurgeon) reported
@JamiePinner @O2 @rw_83 Still no O2 signal and I can’t access my account because I can’t receive text!! Beginning to think there’s an issue with the SIM card or associated account.