O2 Outage Report in Newcastle upon Tyne, England
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The latest reports from users having issues in Newcastle upon Tyne come from postal codes NE4 and NE6.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Newcastle upon Tyne, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Newcastle upon Tyne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (31%)
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Total Blackout (13%)
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E-mail (4%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map Near Newcastle upon Tyne, England
The most recent O2 outage reports came from the following cities: Newcastle upon Tyne and North Shields.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Phone | |
| North Shields |
Internet | |
| Newcastle upon Tyne |
Phone | |
| North Shields |
Total Blackout | |
| Wallsend |
Phone | |
| Newcastle upon Tyne |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Newcastle upon Tyne, England
Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:
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Ruxana Nargolwala
(@RuxanaNargol) reported
from
North Gosforth, England
@hellyarrj @O2 Having the same problem. #o2 should deal with this. Totally unacceptable.
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Sophie burlinson
(@SophieBur492) reported
from
Sunderland, England
For an iPhone 12 Pro meant to be 5G since November I’ve had this phone. Have i got any signs? Absolutely not. It’s now 3G @O2 bad crack.
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🏳️🌈Matt Keena🏳️🌈
(@MattKeena) reported
from
Newcastle upon Tyne, England
@O2 are you going to reduce my bill, because the signal I’m receiving for £78 a month is shocking! Not happy
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Sami
(@Sami_antha83) reported
from
Gateshead, England
@O2sports @O2 #O2Surprises - would love to receive an @EnglandRugby top to support England men’s and women’s rugby. 🌹 putting the request out there in hope that one day as a loyal customer since BT Cellnet days I’ll get an #O2Surprises fingers crossed 🤞 🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹
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Kathryn Baird
(@kathrynbaird_) reported
from
Cramlington, England
@O2 do you actually talk to your customers? I’ve been trying to contact you all week via the app, have called numerous times to be hung up on by an automated service and can’t get through to you at all. You’ve charged me twice for my bill & disconnected me even though I’ve paid!
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Rebecca
(@_RebeccaJT) reported
from
Sunderland, England
@O2 can someone please give me a response to a query, I have had an automated reply in dm which not helpful in anyway. I have tried my o2 app and it doesn’t help. I have also tried ringing o2 just keep getting cut off.
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Sheila Robson
(@sheilavictoriaR) reported
from
Chester-le-Street, England
@O2 Im pleased 😊 scammers are awful!
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Victoria Murtha
(@VictoriaMurtha) reported
from
Newcastle upon Tyne, England
@O2 Currently trying to upgrade my phone. No online agents available, if I visit the store will there be someone available to help me?
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JoshSlesser
(@Slesss_) reported
from
South Shields, England
@O2 I can’t login into my o2 app, it says I might be a bee customer and to wait 48 hours but I’ve been a member for years 🤔 it’s just randomly started doing this
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Emma
(@Leggler75) reported
from
Gateshead, England
My husband & I have been with @O2 for 15 years plus. Can’t believe the terrible service after using them & O2 recycle. 10 phone calls later no further forward. Kept phone & no money. Disgusting 😡
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Hugh Toner
(@scoobyhugh8) reported
from
Newcastle upon Tyne, England
@O2 how can your service be so poor in a city centre.
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Hugh Toner
(@scoobyhugh8) reported
from
Newcastle upon Tyne, England
@O2 I’m in Newcastle for the weekend and could hardly get a service, keeping jumping from 1 bar on 5G onto 3G, couldn’t get into social media or online due to it buffering. What a waste of time moving to you from EE
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Andros 👾👾👾
(@doc_drops) reported
from
Newcastle upon Tyne, England
@O2 my sim stopped working, I can’t ring 202, can’t go to your shops and your live chat is down. Please help
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Bilbo Gubbins
(@andyphilipson) reported
from
Whitley Bay, England
@O2 Hey I just received a text claiming to be from yourselves saying there’s been a problem processing my bill and gives me a link to update my payment details. Pretty sure it’s fishing as my details haven’t changed. Can you confirm if I DM you a screenshot? Cheers.
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Gracie
(@nossy1996) reported
from
Newcastle upon Tyne, England
@MyUNiDAYS @O2 I am trying to activate the JBL discount but no money seems to get deducted at checkout... plz help, I’m desperate for a new speaker
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philip
(@fredspoon) reported
from
Chester-le-Street, England
Lots of companies doing their bit to help. I got an email from @O2 this morning and how they are helping is allowing people to access the @NHSuk websites without using your data. Whoopy ******* doodle do. I can’t wait it’s like Christmas all over again.
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Rebecca Thorne
(@rebeccajadetho1) reported
from
Shiremoor, England
@O2 It’s still not working
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Darran Blackshaw
(@DarranBlackshaw) reported
from
Seaton Valley, England
@O2 rang for help and answering machine says ring back in 24hrs and hangs up -really ??
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Muriel Sgaw
(@SgawShaw) reported
from
Seaham, England
@O2 @EleanorRylance And sack the poor employee?
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Real Gaz on a proper bike #fbpe
(@gazza_d) reported
from
South Shields, England
@WilliamNB @giffgaff @O2 Have you asked for a different SIM? Otherwise I'd be tempted to switch as there is so much more competition now. I don't like poor service.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Rach 🤍
(@r_103) reported
@O2 @drwormau I don’t have a Volte option, my 4G isn’t working at all now! I have looked for that option and I have switched phone on and off, so what now? So glad you’ve put the prices up though, I mean your network is clearly worth it 😒🤔
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peter
(@peter33266430) reported
@O2 this has to be the worst phone mobile provider, I must have been a idiot to come to these idiots , the reception is crap , so o2 have disconnected my devices for 4 hours , it’s been 8 hours know , they have forgotten it should have only be for 4hours
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Gem✨🦋
(@geeem_xo) reported
@O2 why is it so hard to get through to someone? Online chat never works either
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Nicola Maasdam
(@nikkiloumaz) reported
@jodiecornelly @O2 If you've got an email from Virgin stating there'll be no fee then just cancel.your 02 direct debit. They can't do anything if you've got the proof. They just don't talk to each other. Bloody useless.
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D.O.T🕊
(@DOT8701) reported
@O2 since I joined o2, I’ve had terrible experiences. Called customer care several times, and when you eventually have access after a terrible long wait, there’s still no solution. Rep drops the call and never calls back. I’m frustrated.
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Anna Averkiou Media
(@AnnaAverkiou) reported
@O2 Seven weeks now - and cannot get through to anyone at Customer Service re provisioning my SIM card. Can someone please just call me?
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Phil Sylvester
(@PipSyl) reported
@O2 Leaving your network after years. Was sold a phone and arranged a contract. The same evening was told phone out of stock. Was told the next day it was in stock. Cancelled arranged contract. Told to go shop. Shop couldn't help me. Complained, with no response. Terrible service!
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Marta Rolak
(@martarolak) reported
@silestanix @O2 @VodafoneUK I’m having the exact same issue except I’m on pay as you go. Work phone on Vodafone absolutely fine, o2 randomly drops out completely - nw3, KingsX, Soho. All around central London essentially
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Customer Services
(@querysupport) reported
@DanielleMunroe @O2 No. We have no credit or signal.
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justwillc
(@justwillc) reported
@O2 @caitysmyth .@O2 Got the same message and tried that but it doesn't work