O2 Outage Report in Newcastle upon Tyne, England
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The latest reports from users having issues in Newcastle upon Tyne come from postal codes NE6.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Newcastle upon Tyne, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Newcastle upon Tyne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (53%)
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Internet (24%)
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Total Blackout (16%)
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E-mail (3%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map Near Newcastle upon Tyne, England
The most recent O2 outage reports came from the following cities: Newcastle upon Tyne and Gateshead.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Phone | |
| Newcastle upon Tyne |
Total Blackout | |
| Gateshead |
Wi-fi | |
| Newcastle upon Tyne |
Phone | |
| Sunderland |
Phone | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Newcastle upon Tyne, England
Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:
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Sheila Robson
(@sheilavictoriaR) reported
from
Chester-le-Street, England
@O2 Im pleased 😊 scammers are awful!
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🎃👻💀🙀🧟♂️ #booToYou
(@ilovefluffy) reported
from
Newcastle upon Tyne, England
So to be straight: because @O2 have been terrible for over a year, I can’t refresh my phone until after I get back from my Christmas trip! You’re very VERY quickly losing a customer here and I’ve been with o2 for nearly 15 years.
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Ruxana Nargolwala
(@RuxanaNargol) reported
from
North Gosforth, England
@hellyarrj @O2 Having the same problem. #o2 should deal with this. Totally unacceptable.
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Spooky Scary Skeledrops🎃🎃🎃
(@doc_drops) reported
from
Newcastle upon Tyne, England
@O2 Your coverage in most of Newcastle is shocking, I live in NE2 and the best signal I get is 1 bar of 3G in my iPhone 7
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philip
(@fredspoon) reported
from
Chester-le-Street, England
Lots of companies doing their bit to help. I got an email from @O2 this morning and how they are helping is allowing people to access the @NHSuk websites without using your data. Whoopy ******* doodle do. I can’t wait it’s like Christmas all over again.
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Spooky Scary Skeledrops🎃🎃🎃
(@doc_drops) reported
from
Newcastle upon Tyne, England
@O2 Your service in NE2 is shocking
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andrew 🎃
(@ilovefluffy) reported
from
Newcastle upon Tyne, England
@2bard @intueldonsquare @northumbriapol You're right in normal circumstances, however my phone signal keeps cutting out while @O2 are upgrading to 5G, last week a man had a seizure in front of me and I was getting repeatedly disconnected from the emergency services while trying to get an ambulance.
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Raj
(@engg_rky) reported
from
Newcastle upon Tyne, England
As expected @EE never cares about customer relationship and thus had not replied. @VodafoneUK @O2 if you have better options for me with 500 min India calls per month then please contact me I will port my number
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Craig Blundred
(@craigblundred) reported
from
Whitley Bay, England
@O2 hi - my wife has been trying to resolve issue with SMS settings - have disappeared yet again. Spent over an hour on live chat but keeps getting passed to different teams then cut off. Has happened before we know what needs to be done but very poor service now.
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Rebecca
(@_RebeccaJT) reported
from
Sunderland, England
@O2 can someone please give me a response to a query, I have had an automated reply in dm which not helpful in anyway. I have tried my o2 app and it doesn’t help. I have also tried ringing o2 just keep getting cut off.
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Bilbo Gubbins
(@andyphilipson) reported
from
Whitley Bay, England
@O2 Hey I just received a text claiming to be from yourselves saying there’s been a problem processing my bill and gives me a link to update my payment details. Pretty sure it’s fishing as my details haven’t changed. Can you confirm if I DM you a screenshot? Cheers.
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simon keenan
(@simonkeenan007) reported
from
South Shields, England
@O2 Ignore me I'm being stupid lol, now let's move alone and ignore what I said have a great day and thank you
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Rebecca Thorne
(@rebeccajadetho1) reported
from
Shiremoor, England
@O2 It’s still not working
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🎃👻💀🙀🧟♂️ #booToYou
(@ilovefluffy) reported
from
Newcastle upon Tyne, England
@O2 so… appalling service, no signal abroad, no signal at home… thought I might try to refresh my phone but it turns out that I can’t because last year there was a delay in getting my phone to me so my usual refresh date in October has been pushed back til November!
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andrew 🎃
(@ilovefluffy) reported
from
Newcastle upon Tyne, England
@O2 I was supposed to get a free upgrade every 12 months but your "problems with supply" last year meant that I didn't get my new phone for over a month after I requested it, so my refresh date is a month later, which pushes it past my annual christmas trip. It's a farce.
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Lauraaaa
(@Lauras95) reported
from
Gateshead, England
@O2 I'll try one of these out. I've never had this problem before so hopefully it was just a one off mishap.
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Angie Orrick
(@AngieOrrick) reported
from
Walker Gate, England
@O2 you have the worst customer service ever encountered! If I could stop paying you I would! That’s your shop and by telephone
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Santa Drops is coming to Toon 🎅🎅
(@doc_drops) reported
from
Newcastle upon Tyne, England
You’re rolling out 5G when Newcastle doesn’t even have basic coverage, I have a 50GB contract with you and barely manage to use 2GB a month due to lack of signal/searching for free Wifi @O2
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peter nixon
(@petern280) reported
from
Springwell, England
@O2 is there an issue with the app data counter, mines said unavailable for the last few days
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Darren
(@DarrenMorgan) reported
from
Washington, England
@BootneckShuffle @O2 @EE Never had a problem with O2 untill I switched my DD date. They're hopeless
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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David Howell
(@dave_vmh) reported
@Ard_Macha @O2 Apparently a mast is down. I also have no signal.
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Beranmee
(@beranmee) reported
@XplosionCom @ThreeUK They’re just a hassle! They really are, we want to do something simple and after initial confusion and questions, we’re just being ignored now or treated rudely! I thankfully have no issues with @O2, will see what they can do for my other half and walk away from 3
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ciaraemcd
(@ciaraemcd) reported
@O2 is there a cellular problem in Belfast? No signal for last hour or so.
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Rachael
(@decorachael) reported
@snidbddidb @O2 @AntiTrafico_DF Thankyou I'm just terrified they will charge loads of money to my account. My mum's in hospital at the minute with an emergency and I really don't need this right now. I'm scared my number will be cut off or something and I need my phone right now. Bit of a mess
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Árd Macha
(@Ard_Macha) reported
Still can't make or receive calls via my @O2 network.
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Just Helena. 🇬🇧 🇯🇲
(@thefakehelena) reported
@O2 Spent 90 minutes on Saturday ordering an upgrade from one of your agents who kept telling me the same details over and over. Turns out he didn't order the damn phone. #totallyincompetent
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TM
(@TCMnow) reported
@O2 Hello, recently joined O2 and long time Virgin media customer(10+ yrs). Cannot activate volt as O2 says that there is no active virgin service at my address. Can you pls help?
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Ж lisa Ж
(@xoxolisacxoxo) reported
@O2 is the network down I can’t get anything in Belfast n I have to call the hospital
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David Teasdale-Hughes
(@DTHinCornwall) reported
@aidanc80 @O2 Same problem in West Cornwall
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Paul
(@spearsy78) reported
@O2 Any idea on how are you meant to buy your Nintendo switch offer? payment does not work online, (something went wrong message every time) cannot get in store, and three hours on the phone to customer services are no help either.