O2 outages and service status in Shiremoor, England
Problems detected
Users are reporting problems related to: internet, phone and total blackout.
Full Outage Map
- O2 generated 0 outage signals in the last 24 hours around Shiremoor, including 0 direct reports.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in Shiremoor, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Shiremoor, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 21: Problems at O2
O2 is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Community Discussion
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O2 Issues Reports Near Shiremoor, England
Latest outage, problems and issue reports in Shiremoor and nearby locations:
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Lucky Tony (@LuckyTony72) reported from Hebburn, England@O2 Got a call bar today. Absolutely shoddy customer service. Also I've waited a minimum of 20 minutes to speak to your alleged customer service agents who appear to be utterly inept to make a simple change.
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Craig Donnison (@craig_donnison) reported from Ashington, England@O2 No error msg. Already explained. "may be" or "is" a technical glitch on Priority side linked to security updates you introduced with new VMO2 ID system? Now imply problem with my ID? Make your mind up?! Any other custs have this issue? Chk your replies relate to relevant posts!
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Tommy Winter (@TommyWinter23) reported from Blaydon-on-Tyne, England@O2 hello. Do you have a link for the “keep my number” form. Website isn’t helping and store said they couldn’t help as already had the SIM card
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John McCarthy (@Danford2013) reported from Whickham, England@O2 I was spammed. Then defrauded. Went to O2 shop and reported issue. Told Fraud Dept would contact within 2 days. Three further calls to O2 (2O2) and one month later still no Fraud contact and no resolution. Today notice to take another payment. @O2 any chance of sorting?
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Craig Donnison (@craig_donnison) reported from Ashington, England@O2 I know you have a status & outage checker you're missing the point. RE O2 Priority app issue - last time it happened, you advised it was a known issue at your end also effecting other customers. I want you to thoroughly check to see if it's a known issue at your end again.
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Sophie burlinson (@SophieBur492) reported from Sunderland, EnglandFor an iPhone 12 Pro meant to be 5G since November I’ve had this phone. Have i got any signs? Absolutely not. It’s now 3G @O2 bad crack.
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Sophie burlinson💙💚💛❤️ (@SophieBur492) reported from Sunderland, England@O2 My head when i get no signal
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Luke Terence Batten (@luketerenceb) reported from Washington, England@O2 I’m really not happy with my phone contract it’s far to expensive would like to cancel free of charge !!!!! Fed up of this bad customer service
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nufc4life (@CraigSi64474606) reported from Newcastle upon Tyne, England@O2 Hey i wounded if you can help me I have a contact with o2 but I was unable to pay my bill last month I spoke to you on fone and told you I would pay you on 14th of January as I was in hospital but I’ve only got today and when I’ve went to pay it I can’t my fone now completely off
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gavin wells (@gavwells77) reported from South Shields, England@O2 spent an hour to try and sort out and cancel an account and have been cut off 6 times now #not happy
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Sharon Hunter (@sharonhunter72) reported from Ashington, EnglandDisgraceful service yet again with @O2 3 separate staff sorting refund within 7 days it’s now two weeks and guess what both call handlers HAVE NOT processed the refund 😡this is a phone was meant to have been cancelled in January but again this wasn’t done either hence refund😡
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Craig Donnison (@craig_donnison) reported from Ashington, England@O2 According to your phone support line this morning, it's a "glitch"...
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🎃👻💀🙀🧟♂️ #booToYou (@ilovefluffy) reported from Newcastle upon Tyne, EnglandSo to be straight: because @O2 have been terrible for over a year, I can’t refresh my phone until after I get back from my Christmas trip! You’re very VERY quickly losing a customer here and I’ve been with o2 for nearly 15 years.
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Raj (@engg_rky) reported from Newcastle upon Tyne, EnglandAs expected @EE never cares about customer relationship and thus had not replied. @VodafoneUK @O2 if you have better options for me with 500 min India calls per month then please contact me I will port my number
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🏳️🌈Matt Keena🏳️🌈 (@MattKeena) reported from Newcastle upon Tyne, England@O2 are you going to reduce my bill, because the signal I’m receiving for £78 a month is shocking! Not happy
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Jonathan Anderson (@JonnaAnderson) reported from Beamish, England@O2 I’m having issues with my calls connecting at the moment - every time someone is calling me when I’m answering the call is failing. I’m having to use WhatsApp to make and receive calls! Any idea how I can fix it?
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nufc4life (@CraigSi64474606) reported from Newcastle upon Tyne, England@O2 Hey i wounded if you can help me I have a contact with o2 but I was unable to pay my bill last month I spoke to you on fone and told you I would pay you on 14th of January as I was in hospital but I’ve only got today and when I’ve went to pay it I can’t my fone now completely off
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andrew 🎃 (@ilovefluffy) reported from Newcastle upon Tyne, England@2bard @intueldonsquare @northumbriapol You're right in normal circumstances, however my phone signal keeps cutting out while @O2 are upgrading to 5G, last week a man had a seizure in front of me and I was getting repeatedly disconnected from the emergency services while trying to get an ambulance.
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nufc4life (@CraigSi64474606) reported from Newcastle upon Tyne, England@O2 @O2 fone now completely off and can’t even login to my o2 account online to pay it that way
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Scott Christie (@ScottSChristie) reported from Whitley Bay, England@O2 Is there an issue with signal in NE29 just now? Mine has been pretty bad for a couple of weeks now. Many Thanks.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Paul (@ToeStrike) reported@TakeThatClouds @O2 I'd say you satisfied the requirement. The person you dealt with decided they didn't want to help that day, or take the risk. It's hugely frustrating to deal with O2 on any level.
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aishlinn HEARD CHERRY (@ashlinnontour) reported@O2 hey can you fix your **** please I have no data or signal at all :D
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JustaBoredGeezer (@BoredGeezer69) reported@O2 How crap is your MY O2 App I've been trying to upgrade my daughters phone (the contract is in my name) ALL DAMNED MORNING all I've consistently had is "oops something has gone wrong" I've had enough and after being with O2 for probably over 20 yrs I'm leaving
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Dr Sonali Misra (@MisraSonali) reported@O2 I am also unable to log into VMO2 in India through my laptop. How do I speak to customer care without having to spend money on international call? Please help. I am being charged for an extra month when I’ve already paid for everything and disconnected it in time
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John Melling (@jmellling1895) reported@O2 @davehpayne It is still not working! O2 are deliberately stopping complaints being made
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Otis Parris (@parriso56) reported@O2 why is your coverage so poor at Potternewton Park Leeds LS7 4HA. In fact is poor in at postcode LS7 3LZ. If you get 2 bars of 5G. In fact in a lot of cases I get E. Who can forget the Edge network. You have the Leeds West Indian Carnival up. What should be a day of sharing content you don’t get anything. I suppose a temporary mast which Leeds Festival gets from all the networks we don’t qualify.
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Nilesh Thanki (@NileshGThanki) reportedLooking for resolution from @O2 been having ongoing signal and network problems since joining in December 2025. Live in EN1, Enfield. Complaint after complaint and still no resolution. Why pay for a service if we are not receiving it. Can’t make basic calls in our own home!
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Furanku (@bigfdpgaming) reportedThe 5G signal on @O2 is so terrible man, barely ever works or loads, had this issue on both iPhone and Samsung, getting rather annoying
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TMoSquash 🧃 (@AThe__Master) reported@bombdiggy__ @O2 Their Map checker is not worth the programming that made it! It could not be further from reality. Sitting in the car park at the hospital (no obstructions) and I can't even join a simple Teams call. Useless network!
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Sean Barrett (@SeanRBarrett) reported@monzo Thanks, I tried the chat option but it was just the AI assistant that wasn’t much help. Have since googled it and see you’re using the O2 network. Unfortunately in the 6yrs since I left @O2 they’ve still not brought 5G to west wales.! Which is a deal breaker.