O2 Outage Report in Sunderland, England
No problems detected
If you are having issues, please submit a report below.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
-
Phone (50%)
-
Internet (31%)
-
Total Blackout (13%)
-
E-mail (3%)
-
Wi-fi (3%)
-
TV (%)
Live Outage Map Near Sunderland, England
The most recent O2 outage reports came from the following cities: Sunderland.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Phone | |
| Newcastle upon Tyne |
Phone | |
| North Shields |
Internet | |
| Newcastle upon Tyne |
Phone | |
| North Shields |
Total Blackout | |
| Wallsend |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
-
Angie Orrick
(@AngieOrrick) reported
from
Walker Gate, England
@O2 you have the worst customer service ever encountered! If I could stop paying you I would! That’s your shop and by telephone
-
Sami
(@Sami_antha83) reported
from
Gateshead, England
@O2sports @O2 #O2Surprises - would love to receive an @EnglandRugby top to support England men’s and women’s rugby. 🌹 putting the request out there in hope that one day as a loyal customer since BT Cellnet days I’ll get an #O2Surprises fingers crossed 🤞 🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹
-
Victoria Murtha
(@VictoriaMurtha) reported
from
Newcastle upon Tyne, England
@O2 Currently trying to upgrade my phone. No online agents available, if I visit the store will there be someone available to help me?
-
Tim Luckhurst
(@TCHL) reported
from
Durham, England
@O2 I repeat: your customer service is appalling.
-
philip
(@fredspoon) reported
from
Chester-le-Street, England
Lots of companies doing their bit to help. I got an email from @O2 this morning and how they are helping is allowing people to access the @NHSuk websites without using your data. Whoopy ******* doodle do. I can’t wait it’s like Christmas all over again.
-
Andros 👾👾👾
(@doc_drops) reported
from
Newcastle upon Tyne, England
@O2 my sim stopped working, I can’t ring 202, can’t go to your shops and your live chat is down. Please help
-
Andrew Willis
(@ilovefluffy) reported
from
Sunderland Bridge, England
The speeds I’m getting from Sky Fibre Max are appalling too, sometimes I can’t even use it, it’s so awful, like scraping the barrel speeds and connectivity which just isn’t worth it. @O2 to the rescue here though because their 4G tether speeds are usually faster than Sky Fibre.
-
Paul Frampton
(@headcoverlova) reported
from
Bearpark, England
@O2 really bad customer service to offer a free streaming service a lot of families could use right now only for new customers. Other networks offering free services for all customers. Make me think you don’t value loyal customers at all
-
Emma
(@Leggler75) reported
from
Gateshead, England
My husband & I have been with @O2 for 15 years plus. Can’t believe the terrible service after using them & O2 recycle. 10 phone calls later no further forward. Kept phone & no money. Disgusting 😡
-
Tim Luckhurst
(@TCHL) reported
from
Durham, England
@O2 Appalling customer service. An apology is required.
-
Tim Luckhurst
(@TCHL) reported
from
Durham, England
@O2 your customer service is appalling. You should be ashamed.
-
Rebecca Thorne
(@rebeccajadetho1) reported
from
Shiremoor, England
@O2 It’s still not working
-
Tim Fowler
(@timlibrarian) reported
from
Bearpark, England
I suspect if I cancelled the three direct debits I pay every month to @O2 they’d find time to get in touch with me. Help with setting up a new phone when their online SIM swap is banjaxed, not so much.
-
sarah hunter
(@sarahhunter25) reported
from
Durham, England
@O2 hi I need some help. I've just been given the #GalaxyWatch3 as a birthday gift. Its the 4g version where I need a e-sim. I've contacted customer services but I haven't a clue what to do can you help? Thanks. Sarah.
-
Gracie
(@nossy1996) reported
from
Newcastle upon Tyne, England
@MyUNiDAYS @O2 I am trying to activate the JBL discount but no money seems to get deducted at checkout... plz help, I’m desperate for a new speaker
-
Rebecca
(@_RebeccaJT) reported
from
Sunderland, England
@O2 can someone please give me a response to a query, I have had an automated reply in dm which not helpful in anyway. I have tried my o2 app and it doesn’t help. I have also tried ringing o2 just keep getting cut off.
-
P Tumilty P
(@ppayne76) reported
from
New Brancepeth, England
@O2 how do I cancel Netflix that are extra charges on my number?
-
Ruxana Nargolwala
(@RuxanaNargol) reported
from
North Gosforth, England
@hellyarrj @O2 Having the same problem. #o2 should deal with this. Totally unacceptable.
-
Bilbo Gubbins
(@andyphilipson) reported
from
Whitley Bay, England
@O2 Hey I just received a text claiming to be from yourselves saying there’s been a problem processing my bill and gives me a link to update my payment details. Pretty sure it’s fishing as my details haven’t changed. Can you confirm if I DM you a screenshot? Cheers.
-
Sheila Robson
(@sheilavictoriaR) reported
from
Chester-le-Street, England
@O2 Im pleased 😊 scammers are awful!
O2 Issues Reports
Latest outage, problems and issue reports in social media:
-
Leanne
(@Leanne07Leanne) reported
@O2 hello my mum is unable to get through on the phones about her free extra. I can’t speak to anyone online either. The 28 days to choose runs out today and Amazon isn’t showing? Can you help? Thanks
-
Jack C
(@Jbc729) reported
@O2 I’m informed it will be £147. So I’m expected to pay a large sum of money for service that I’m not receiving 😡😡😡
-
Fenchurch S Goldfish 💙
(@Fenny_Goldfish) reported
@ros_rosco @trishgreenhalgh @O2 Totally this. Customer contact page says use the chat, which is a useless bot. Nobody answers the phone. There's no email address. Social media is absolutely not an acceptable form of communication and should not be the primary means of getting a company's attention.
-
eren
(@gddamanual) reported
@O2 it is such a disappointing experience. I've started the internet contract with O2 but its been a week and i still havnt got the router. the customer service never replies and always giving different answers. tbh i regret signing this contract already. how will i endure for 2 yrs?
-
Waseem Main
(@VasimMian) reported
@O2 any one else got no signal on @O2 today ???
-
Kevin George
(@KevGeo98) reported
@jadesullivaan @O2 Sounds like a you problem
-
Kayleigh P
(@kayleighmep) reported
@O2 I installed an update on my tablet and now it won't recognise my SIM card? How can I fix this?
-
Richard Balch
(@Swindon2014) reported
@O2 Does no one give a monkeys about there customers no thought its there fault and we will clear it for u come on O2 you need to sort this out and get your automated service sorted I've just spent 5 hours going round in circles and Waiitng on the phone
-
Alison Critchley - Heights Farm Pet Foods #SBS
(@heightsfarmali) reported
@longridgegall I can’t complain, only joined them in 2019 when we lost cover with EE when we moved. They sent a fabulous package today just because I told them I’d ruined my mug in the dishwasher! Very impressive customer care! Might just stay with @o2 #lancashirehour
-
Mariana MacDowall 💙
(@Inannani) reported
@trishgreenhalgh @O2 It's rife.. I'm trying to get another telecom service to downgrade my mum's package.. so far, after several months of trying to reach them, they've offered a paltry monthly discount against her committing to 2 year's subscription.