O2

O2 Outage in Sunderland, England

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

 Problems detected at O2

O2 problems in the last 24 hours in Sunderland, England

O2 Outage Chart in Sunderland, England 06/04/2020 07:40

June 04: Problems at O2

O2 is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems:

  • Phone 65.56% Phone
  • Internet 27.22% Internet
  • Wi-fi 2.78% Wi-fi
  • E-mail 2.22% E-mail
  • Total Blackout 1.11% Total Blackout
  • TV 1.11% TV

O2 Outage Map Near Sunderland, England

The most recent outage reports and issues originated from Chester-le-Street, Newcastle upon Tyne, Durham, Sunderland, Washington, Gateshead, North Shields, Sunderland, Hebburn and Bearpark.

United KingdomChester-le-Street Phone
United KingdomNewcastle upon Tyne Phone
United KingdomDurham Internet
United KingdomNewcastle upon Tyne Phone
United KingdomChester-le-Street Phone
United KingdomDurham Phone

O2 in Sunderland, England Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

O2 Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:
  • _RebeccaJT Rebecca (@_RebeccaJT) reported from Sunderland, England

    @O2 can someone please give me a response to a query, I have had an automated reply in dm which not helpful in anyway. I have tried my o2 app and it doesn’t help. I have also tried ringing o2 just keep getting cut off.

  • headcoverlova Paul Frampton (@headcoverlova) reported from Bearpark, England

    @O2 really bad customer service to offer a free streaming service a lot of families could use right now only for new customers. Other networks offering free services for all customers. Make me think you don’t value loyal customers at all

  • ilovefluffy Andrew Willis (@ilovefluffy) reported from Sunderland Bridge, England

    The speeds I’m getting from Sky Fibre Max are appalling too, sometimes I can’t even use it, it’s so awful, like scraping the barrel speeds and connectivity which just isn’t worth it. @O2 to the rescue here though because their 4G tether speeds are usually faster than Sky Fibre.

  • sheilavictoriaR Sheila Robson (@sheilavictoriaR) reported from Chester-le-Street, England

    @O2 Im pleased 😊 scammers are awful!

  • timlibrarian Tim Fowler (@timlibrarian) reported from Bearpark, England

    I suspect if I cancelled the three direct debits I pay every month to @O2 they’d find time to get in touch with me. Help with setting up a new phone when their online SIM swap is banjaxed, not so much.

  • fredspoon philip (@fredspoon) reported from Chester-le-Street, England

    Lots of companies doing their bit to help. I got an email from @O2 this morning and how they are helping is allowing people to access the @NHSuk websites without using your data. Whoopy ******* doodle do. I can’t wait it’s like Christmas all over again.

  • AngieOrrick Angie Orrick (@AngieOrrick) reported from Walker Gate, England

    @O2 you have the worst customer service ever encountered! If I could stop paying you I would! That’s your shop and by telephone

  • engg_rky Raj (@engg_rky) reported from Newcastle upon Tyne, England

    As expected @EE never cares about customer relationship and thus had not replied. @VodafoneUK @O2 if you have better options for me with 500 min India calls per month then please contact me I will port my number

  • doc_drops Santa Drops is coming to Toon 🎅🎅 (@doc_drops) reported from Newcastle upon Tyne, England

    You’re rolling out 5G when Newcastle doesn’t even have basic coverage, I have a 50GB contract with you and barely manage to use 2GB a month due to lack of signal/searching for free Wifi @O2

  • craigblundred Craig Blundred (@craigblundred) reported from Whitley Bay, England

    @O2 hi - my wife has been trying to resolve issue with SMS settings - have disappeared yet again. Spent over an hour on live chat but keeps getting passed to different teams then cut off. Has happened before we know what needs to be done but very poor service now.

  • ilovefluffy andrew 🎃 (@ilovefluffy) reported from Newcastle upon Tyne, England

    @2bard @intueldonsquare @northumbriapol You're right in normal circumstances, however my phone signal keeps cutting out while @O2 are upgrading to 5G, last week a man had a seizure in front of me and I was getting repeatedly disconnected from the emergency services while trying to get an ambulance.

  • ilovefluffy andrew 🎃 (@ilovefluffy) reported from Newcastle upon Tyne, England

    @O2 I was supposed to get a free upgrade every 12 months but your "problems with supply" last year meant that I didn't get my new phone for over a month after I requested it, so my refresh date is a month later, which pushes it past my annual christmas trip. It's a farce.

  • ilovefluffy 🎃👻💀🙀🧟‍♂️ #booToYou (@ilovefluffy) reported from Newcastle upon Tyne, England

    So to be straight: because @O2 have been terrible for over a year, I can’t refresh my phone until after I get back from my Christmas trip! You’re very VERY quickly losing a customer here and I’ve been with o2 for nearly 15 years.

  • ilovefluffy 🎃👻💀🙀🧟‍♂️ #booToYou (@ilovefluffy) reported from Newcastle upon Tyne, England

    @O2 so… appalling service, no signal abroad, no signal at home… thought I might try to refresh my phone but it turns out that I can’t because last year there was a delay in getting my phone to me so my usual refresh date in October has been pushed back til November!

  • doc_drops Spooky Scary Skeledrops🎃🎃🎃 (@doc_drops) reported from Newcastle upon Tyne, England

    @O2 Your coverage in most of Newcastle is shocking, I live in NE2 and the best signal I get is 1 bar of 3G in my iPhone 7

  • doc_drops Spooky Scary Skeledrops🎃🎃🎃 (@doc_drops) reported from Newcastle upon Tyne, England

    @O2 Your service in NE2 is shocking

  • DarrenMorgan Darren (@DarrenMorgan) reported from Washington, England

    @BootneckShuffle @O2 @EE Never had a problem with O2 untill I switched my DD date. They're hopeless

  • petern280 peter nixon (@petern280) reported from Springwell, England

    @O2 is there an issue with the app data counter, mines said unavailable for the last few days

  • scottbarron90 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 Scott Barron 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@scottbarron90) reported from Brandon, England

    @O2 what a waste of money it is I pay for you're service every month. Another mast issue in my area, no calls or texts all day, I ise this phone for buisness Yet again lost more money through o2 and the rubbish equipment I've never had this issue with any other service provider

  • kirstynewcastle kirsty widdowfield (@kirstynewcastle) reported from Durham, England

    @O2 been charged for a premium service that wasn’t me. How do I go about getting a refund when I can’t get through on the number that billed me

O2 Issues Reports

Latest outage, problems and issue reports in social media:
  • shailen2_singh Shailendra Singh (@shailen2_singh) reported

    @ThreeUK @ThreeUKSupport @O2 @EE @VodafoneUK This three customer service looks like a crap service service looks like either I have to drag this matter to court or go for better option

  • nunu0388 Nunuwrites (@nunu0388) reported

    @O2 For some reason I am unable to send you a message. Can someone help me

  • HuaweiMobileUK Huawei Mobile UK (@HuaweiMobileUK) reported

    @Bullet_1986 @O2 Hi there, Sorry to hear about your issue, the device is experiencing a delayed launch sadly. Please stand by as they are likely to be in stock in the next few days

  • Allelite999 Marc 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Allelite999) reported

    Had no idea it would be impossible to get financial assistance from a company as big as @O2 I'm sure their profit margins would make it quite easy for them lower my bills. #unhappycustomer #badservice #rude #unhelpful #debts #thanksfornothing

  • Beth35790215 Bipolar Mam - Beth (@Beth35790215) reported

    @O2 my data isn’t working, I’m a vulnerable adult and I need my FULL service up and running!! I will leave because of poor service at this rate

  • suegosbee Susan Gosbee (@suegosbee) reported

    @O2 I have spent the best part of 2 hours trying to sort out an upgrade that I was told I was eligible for only to be told that I am not! I have been a loyal O2 customer for many years and am paying over £100/month for 2 devices, but will be leaving as soon as I can!

  • ChefBarbs Chef Barbs (@ChefBarbs) reported

    @O2 can you cancel my order. I am tired of being fobbed off. The order isn’t even in my 02 account. So why do you keep sending me online

  • abbeyfazza2020 abbeyfazza2020@live.com (@abbeyfazza2020) reported

    Hi @O2 I have dm’d you regarding an issue with my billing, the online links were not much help in this

  • abbeyfazza2020 abbeyfazza2020@live.com (@abbeyfazza2020) reported

    @O2 hi I have just sent a dm regarding an issue with billing

  • suzystiddy Suzystiddy (@suzystiddy) reported

    @O2 my husband is currently shielding, and unable to leave house. He has paid you twice by accident has tried to call you and was spoken down to. Natwest have confirmed the double payment. All he wants is the money returned so he can pay other bills. He is vulnerable.