O2 Outage in Durham, England

@O2 can someone please give me a response to a query, I have had an automated reply in dm which not helpful in anyway. I have tried my o2 app and it doesn’t help. I have also tried ringing o2 just keep getting cut off.

@O2 really bad customer service to offer a free streaming service a lot of families could use right now only for new customers. Other networks offering free services for all customers. Make me think you don’t value loyal customers at all

The speeds I’m getting from Sky Fibre Max are appalling too, sometimes I can’t even use it, it’s so awful, like scraping the barrel speeds and connectivity which just isn’t worth it. @O2 to the rescue here though because their 4G tether speeds are usually faster than Sky Fibre.

@O2 Im pleased 😊 scammers are awful!

I suspect if I cancelled the three direct debits I pay every month to @O2 they’d find time to get in touch with me. Help with setting up a new phone when their online SIM swap is banjaxed, not so much.

Lots of companies doing their bit to help. I got an email from @O2 this morning and how they are helping is allowing people to access the @NHSuk websites without using your data. Whoopy ******* doodle do. I can’t wait it’s like Christmas all over again.

@BootneckShuffle @O2 @EE Never had a problem with O2 untill I switched my DD date. They're hopeless

@O2 is there an issue with the app data counter, mines said unavailable for the last few days

@O2 what a waste of money it is I pay for you're service every month. Another mast issue in my area, no calls or texts all day, I ise this phone for buisness Yet again lost more money through o2 and the rubbish equipment I've never had this issue with any other service provider

@O2 been charged for a premium service that wasn’t me. How do I go about getting a refund when I can’t get through on the number that billed me

@O2 I'll try one of these out. I've never had this problem before so hopefully it was just a one off mishap.

@O2 I’m really not happy with my phone contract it’s far to expensive would like to cancel free of charge !!!!! Fed up of this bad customer service

@O2 Upgrade customer advisor, Grace Agnew, is a complete credit to your company. If it was not for her persistence & perseverance in helping & guiding me I would not be tweeting with a new iPhone XR. Thank you ever so much Grace; you could not have helped me anymore than you have

@OliBarrett @O2 @AnnPickeringo2 Im glad you did.ive been messed around by @O2 trying to upgrade with horrendous customer service on phones and in store. Ive been with them with different deals since cellnet..being promised things and let down especially in store at Newcastle

@ShamblesBen @O2 Hahahaha nowt goes down that quick.

@O2 it amazes me that I’ve sent numerous tweets today and im@yet to receive ONE response! I’ll be making a complaint tomorrow

thanks for been down @O2 important phone calls missed and emails why am a paying £52 a month for shite

If you are one of those who called and yelled at people who work at @O2 call you have small ***** and crap tits.

@Waltonplumb @cliveomalley @IanPlumbing @EvoqueHeating @LP_KJQ @sam_churchstile @SmailesBen @morrishgp @heatingbrighton @S1Whysall @DripFix @O2 @Rdmills88 had the same problem.

I have to say, well done @O2 and their customer service people… they’ve been phenomenal 💙

@O2 can you cancel my order. I am tired of being fobbed off. The order isn’t even in my 02 account. So why do you keep sending me online

Hi @O2 I have dm’d you regarding an issue with my billing, the online links were not much help in this

@O2 hi I have just sent a dm regarding an issue with billing

@O2 my husband is currently shielding, and unable to leave house. He has paid you twice by accident has tried to call you and was spoken down to. Natwest have confirmed the double payment. All he wants is the money returned so he can pay other bills. He is vulnerable.

Anyone on @O2 with the shitttest service pretty much every day. Even people on blood BT got better reception.

@kieran_fifield @O2 I’m not with them anymore, but Giff Gaff would regularly tell me to move down a tier due to not using enough data.

@lilmsrandom @O2 yeah really sucks, the MiFi might not solve the SMS verification issue

Just joined @O2 and am already regretting my decision. The worst automated phone system I’ve ever used.

@davidiwanow @O2 Thanks, David. I don't have any mobile signal in my area (a phone mast has been down for a while) so I can't receive texts or calls, which is my main issue. I can't authorise payments without my security codes which are sent by text!

@O2 No never dropped I'll have a look at the link