O2

O2 Outage Report in Durham, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Durham, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Durham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Durham, England 07/26/2025 20:45

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (50%)

    Phone (50%)

  2. Internet (27%)

    Internet (27%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (4%)

    Wi-fi (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Durham, England

The most recent O2 outage reports came from the following cities: Sunderland, Bishop Auckland, Gateshead, Durham and Newton Aycliffe.

Loading map, please wait...
City Problem Type Report Time
United KingdomSunderland Phone
United KingdomBishop Auckland Phone
United KingdomGateshead Internet
United KingdomGateshead Wi-fi
United KingdomSunderland TV
United KingdomDurham Internet

Community Discussion

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O2 Issues Reports Near Durham, England

Latest outage, problems and issue reports in Durham and nearby locations:

  • JonnaAnderson Jonathan Anderson (@JonnaAnderson) reported from Beamish, England

    @O2 I’m having issues with my calls connecting at the moment - every time someone is calling me when I’m answering the call is failing. I’m having to use WhatsApp to make and receive calls! Any idea how I can fix it?

  • MattKeena 🏳️‍🌈Matt Keena🏳️‍🌈 (@MattKeena) reported from Gateshead, England

    @O2 Hi! Just wondering I have damage insurance on my phone and I’m aware it covers accessories aswell, can you claim for accessories by its self or does it have to be as part of a phone claim too?

  • Donna_xx Donna_xx (@Donna_xx) reported from Sunderland, England

    Honestly what does @O2 expect selling pre sale Beyoncé tickets website down again! Did they not learn from the Peter Kay debacle

  • HannahColley Hannah (@HannahColley) reported from Gateshead, England

    Imagine being given exclusive access to sell presale Beyoncé tickets and your app is so bad it crashes for the whole UK. Howay @O2

  • Dan05858044 Dan (@Dan05858044) reported from Chester-le-Street, England

    @O2 literally tried for 3 days to get through to you to see if my address change had gone through. 3 f*cking days. What a heap of crap this service is.

  • SophieBur492 Sophie burlinson💙💚💛❤️ (@SophieBur492) reported from Sunderland, England

    @O2 My head when i get no signal

  • VictoriaBarry82 Victoria barry (@VictoriaBarry82) reported from Sunderland, England

    Is @O2 #priority still down after @peterkay_co_uk broke it???

  • NTF_Ian Ian (@NTF_Ian) reported from Dunston, England

    Hey @O2 have been waiting almost two hours now to collect my new phone from your metrocentre store. This is not ideal customer service.

  • Donna_xx Donna_xx (@Donna_xx) reported from Sunderland, England

    @O2 is it the normal that I STILL can’t get onto my priority app after it being down for maintenance??

  • stuarturquhart1 stuart urquhart (@stuarturquhart1) reported from Whickham, England

    @O2 website and app not working 😕

  • Donna_xx Donna_xx (@Donna_xx) reported from Sunderland, England

    @O2 why is the priority app down? Not good when you have priority tickets on sale at 10am !!!

  • fredspoon Philip (@fredspoon) reported from Chester-le-Street, England

    @O2 could someone help?

  • smiling_cyclist Dean (@smiling_cyclist) reported from Chester-le-Street, England

    @segawhore @O2 Took 2 calls, nearly 3 hours and a messed up weekend but I got there in the end although no new phone yet. I can’t believe the service in store and the lies too.

  • fredspoon Philip (@fredspoon) reported from Chester-le-Street, England

    I am hoping that @O2 sort out their barring problem as I am not used to sending passive aggressive tweets @o2

  • sarahhunter25 sarah hunter (@sarahhunter25) reported from Durham, England

    @altybob @O2 They usually are, I spoke to a lovely lady who put notes on the account on what customer services need to do but they wouldn't read the notes on the phone. I just got passed one person to another.

  • sarahhunter25 sarah hunter (@sarahhunter25) reported from Durham, England

    .@O2 customer services are no help at all. I can't pay my bill over the app or online as it says payment being processed when no payment has been made despite attempts. Now getting emails saying I'll be charged of no payment is received. I'm trying to make a payment but no help.

  • MattKeena 🏳️‍🌈Matt Keena🏳️‍🌈 (@MattKeena) reported from East Rainton, England

    @ODEONCinemas hello, I have a voucher code from @O2 priority for a free cinema ticket on 9th May but it’s keep saying “there was a problem adding the voucher” when I put it into the odeon app

  • Danford2013 John McCarthy (@Danford2013) reported from Whickham, England

    @O2 I was spammed. Then defrauded. Went to O2 shop and reported issue. Told Fraud Dept would contact within 2 days. Three further calls to O2 (2O2) and one month later still no Fraud contact and no resolution. Today notice to take another payment. @O2 any chance of sorting?

  • stobbsmeister Paddy (@stobbsmeister) reported from Seaham, England

    @ThreeUK counting down the days until I'm able to leave. I've overlooked the poor CS and data dead spots however the reintroduction of roaming charges (after banging the go roam drum for years) is the final straw. I'm sure I won't be the first or the last to jump to @O2

  • SgawShaw Muriel Sgaw (@SgawShaw) reported from Seaham, England

    @O2 @EleanorRylance And sack the poor employee?

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Quantum_android Rob (@Quantum_android) reported

    @O2 So, I'm trying to sign in to my o2 account to pay a bill for a product. Can't do that unless I sign up for ANOTHER account with VMO2. Can't sign up for VMO2 as I do not have an o2 phone number. Also can't link my virgin account as I don't have the account number.

  • ndrewskinner Andrew Skinner (@ndrewskinner) reported

    @virginmedia @O2 @DisneyPlus what a shambles. Can’t access O2 app to manage my Disney acct, VM no idea why, O2 say app is down as last week’s update to merge it with VM has gone wrong, so wait till it’s fixed. O2 can’t help either as their access is also down #itsm #customercomms

  • AlunOwen6 Alun Owen - (@AlunOwen6) reported

    @O2 your mobile service across the country is at best, patchy. Shocking considering how much you charge monthly customers

  • VenningBellasis Venning Bellasis (@VenningBellasis) reported

    @O2 I am not able to receive any text messages from anyone on the EE network. This is the second time it's happened. Is there anything you can do?

  • BlackburnJulian Julian Blackburn (@BlackburnJulian) reported

    @O2 what on earth have you done to your App. Absolutely useless since you are now virgin O2. Never had issues accessing the app but now being asked to verify my email address and can then not get in with the verification. Awful!!!! Ditch Virgin and go back to what you had!!!

  • siany321 Sian (@siany321) reported

    @O2 hi, I'm on a pay monthly contract with Europe included. My data isn't working in Croatia- can you help please ?

  • DHammy1971 DHammy1971 (@DHammy1971) reported

    @BedsGooner @virginmedia @O2 Feel your pain. Yesterday both my O2 and Virginmedia accounts were hacked. O2 were terrible and could have avoided lots of it from my first call, but almost ignored me then it got really bad, as people had access to my account.

  • IainCathro Iain Cathro (@IainCathro) reported

    @O2 why are we paying for a service and you cannot even speak to a human when something goes wrong? Surely when I contract with a Company I’m contracting to be able to speak to a human being ?

  • BedsGooner Steve Wright (@BedsGooner) reported

    @virginmedia @O2 why is it so hard to link my O2 acc to my Virginmedia acc? Get to the "we've sent the code" page but no code has arrived. About 90 mins now even resend not sending code. Just want to ccess my O2 acc. O2 customer services were useless...

  • KarenRob66 Karen Robson (@KarenRob66) reported

    @O2 totally been lied to, promised a refund never happened, promised a call back never happened rang again and promised a refund again. Customer service is rubbish, It's about the customer not the AHT. 1 call resolution. Get it right first time. So will be calling today 😡😡😡