O2 outages and service status in Durham, England

Problems in the last 24 hours in Durham, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Durham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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O2 Issues Reports Near Durham, England

Latest outage, problems and issue reports in Durham and nearby locations:

• 
  kirsty widdowfield (@kirstynewcastle) reported 1 minute ago from Durham, England

  @O2 been charged for a premium service that wasn’t me. How do I go about getting a refund when I can’t get through on the number that billed me

• 
  Tim Luckhurst (@TCHL) reported 13 minutes ago from Durham, England

  @O2 I repeat: your customer service is appalling.

• 
  Muriel Sgaw (@SgawShaw) reported 14 minutes ago from Seaham, England

  @O2 @EleanorRylance And sack the poor employee?

• 
  Paddy (@stobbsmeister) reported 15 minutes ago from Seaham, England

  @ThreeUK counting down the days until I'm able to leave. I've overlooked the poor CS and data dead spots however the reintroduction of roaming charges (after banging the go roam drum for years) is the final straw. I'm sure I won't be the first or the last to jump to @O2

• 
  Sophie burlinson💙💚💛❤️ (@SophieBur492) reported 15 minutes ago from Sunderland, England

  @O2 My head when i get no signal

• 
  Donna_xx (@Donna_xx) reported 19 minutes ago from Sunderland, England

  @O2 why is the priority app down? Not good when you have priority tickets on sale at 10am !!!

• 
  Donna_xx (@Donna_xx) reported 20 minutes ago from Sunderland, England

  Honestly what does @O2 expect selling pre sale Beyoncé tickets website down again! Did they not learn from the Peter Kay debacle

• 
  Paul Frampton (@headcoverlova) reported 24 minutes ago from Bearpark, England

  @O2 really bad customer service to offer a free streaming service a lot of families could use right now only for new customers. Other networks offering free services for all customers. Make me think you don’t value loyal customers at all

• 
  🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 Scott Barron 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@scottbarron90) reported 28 minutes ago from Brandon, England

  @O2 what a waste of money it is I pay for you're service every month. Another mast issue in my area, no calls or texts all day, I ise this phone for buisness Yet again lost more money through o2 and the rubbish equipment I've never had this issue with any other service provider

• 
  stuart urquhart (@stuarturquhart1) reported 31 minutes ago from Whickham, England

  @O2 website and app not working 😕

• 
  P Tumilty P (@ppayne76) reported 38 minutes ago from New Brancepeth, England

  @O2 how do I cancel Netflix that are extra charges on my number?

• 
  Emma (@Leggler75) reported 40 minutes ago from Gateshead, England

  My husband & I have been with @O2 for 15 years plus. Can’t believe the terrible service after using them & O2 recycle. 10 phone calls later no further forward. Kept phone & no money. Disgusting 😡

• 
  sarah hunter (@sarahhunter25) reported 40 minutes ago from Durham, England

  @altybob @O2 They usually are, I spoke to a lovely lady who put notes on the account on what customer services need to do but they wouldn't read the notes on the phone. I just got passed one person to another.

• 
  Philip (@fredspoon) reported 44 minutes ago from Chester-le-Street, England

  @O2 could someone help?

• 
  Darren (@DarrenMorgan) reported 51 minutes ago from Washington, England

  @BootneckShuffle @O2 @EE Never had a problem with O2 untill I switched my DD date. They're hopeless

• 
  Jonathan Anderson (@JonnaAnderson) reported 52 minutes ago from Beamish, England

  @O2 I’m having issues with my calls connecting at the moment - every time someone is calling me when I’m answering the call is failing. I’m having to use WhatsApp to make and receive calls! Any idea how I can fix it?

• 
  Andrew Willis (@ilovefluffy) reported 53 minutes ago from Sunderland Bridge, England

  The speeds I’m getting from Sky Fibre Max are appalling too, sometimes I can’t even use it, it’s so awful, like scraping the barrel speeds and connectivity which just isn’t worth it. @O2 to the rescue here though because their 4G tether speeds are usually faster than Sky Fibre.

• 
  Lauraaaa (@Lauras95) reported 56 minutes ago from Gateshead, England

  @O2 I'll try one of these out. I've never had this problem before so hopefully it was just a one off mishap.

• 
  sarah hunter (@sarahhunter25) reported 56 minutes ago from Durham, England

  @O2 hi I need some help. I've just been given the #GalaxyWatch3 as a birthday gift. Its the 4g version where I need a e-sim. I've contacted customer services but I haven't a clue what to do can you help? Thanks. Sarah.

• 
  Hannah (@HannahColley) reported 58 minutes ago from Gateshead, England

  Imagine being given exclusive access to sell presale Beyoncé tickets and your app is so bad it crashes for the whole UK. Howay @O2

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  richard emberton (@EmbertonRichard) reported 5 minutes ago

  @O2 what the hell os happening to the internet service in the wrexham area hardly any service what so ever 😡

• 
  KopiteinPoland (@KopiteinPoland) reported 5 minutes ago

  Before @O2 say call customer service, why do I want to waste my time stuck in your queues, waiting to speak to someone about something I should be able to check online and pay if your website worked properly. #timeismoney

• 
  lis 2 ꕤ (@voodoo1uv) reported 7 minutes ago

  @imperfectforagb @O2 is there anything at all that would help u out? i wish u were able to go jodie 💔

• 
  𝐃𝐚𝐯𝐢𝐝 𝐁𝐮𝐭𝐥𝐞𝐫 🇺🇦 (@DavidButler34) reported 10 minutes ago

  @wheat_daddy @O2 Government should start imposing meaty fines on all network providers not providing reasonable rural coverage! Plenty of masts around here but they’re basically all dialed down to save on energy costs!

• 
  R (@Rah333m111) reported 13 minutes ago

  @O2 @virginmedia spent months trying to resolve incorrect default from Jan 2026.Multiple complaints have been incorrectly closed/ignored/been passed between departments. No deadlock letter closed my complaint without addressing my response. @LutzSchueler help! Comp unacceptable!

• 
  Alice Mowse 💙 🌱❤️ (@AliceMowse) reported 14 minutes ago

  @O2 WHY HAVE YOU PUT MY BILL UP TO £61 AND NISHIIKA DID NOT HELP ME AT ALL THIS IS HORRIBLE SERVICE

• 
  Lauren (@Halbutt) reported 15 minutes ago

  @O2 trying to change my surname and it won't let me upload my marriage certificate. Even though it's jpg. My local O2 store in Romford, wouldn't help at all.

• 
  🎗️Turnbull and Proud 🍉💚🏳️‍🌈🏳️‍⚧️ (@Dgooch66) reported 15 minutes ago

  @hornysince6 @O2 If that's the way to you feel then feel free to **** off and stop bothering me

• 
  Paul Curry (@Paulc2nd) reported 18 minutes ago

  Hi @O2 Do you know there is a problem with your app & website. You can't make a payment on the site. It keeps kicking you out with an error "ERR_TOO_MANY_REDIRECTS". I have seen other people are having the same issues. Can you please fix it ASAP. People have bills to pay.

• 
  KopiteinPoland (@KopiteinPoland) reported 19 minutes ago

  I never had issue with @o2 until they merged with virgin media. Now I wouldn’t recommend them to anyone. You try and use the website, pages don’t load. Information isn’t available. How do you keep on top of your account. #awfulservice #neveragain