O2

O2 Outage Report in Newton Aycliffe, County Durham, England

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The latest reports from users having issues in Newton Aycliffe come from postal codes DL5.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Newton Aycliffe, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Newton Aycliffe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Newton Aycliffe, County Durham, England 05/25/2025 13:10

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (53%)

    Phone (53%)

  2. Internet (25%)

    Internet (25%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. Wi-fi (4%)

    Wi-fi (4%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Newton Aycliffe, County Durham, England

The most recent O2 outage reports came from the following cities: Newton Aycliffe and Stockton-on-Tees.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewton Aycliffe Phone
United KingdomNewton Aycliffe Phone
United KingdomStockton-on-Tees Internet
United KingdomNewton Aycliffe E-mail
United KingdomDarlington E-mail
United KingdomPeterlee Phone

Community Discussion

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O2 Issues Reports Near Newton Aycliffe, England

Latest outage, problems and issue reports in Newton Aycliffe and nearby locations:

  • SiClayton Simon Clayton (@SiClayton) reported from Stockton-on-Tees, England

    Hi @O2 @virginmedia have all todays allocated tickets for @peterkay_co_uk been sold for today? Been waiting ages - staring at a white screen…. Communication would really help please?

  • LukeHockborn Luke Hockborn (@LukeHockborn) reported from Billingham, England

    Thought @EE customer service was bad 2 years ago when I was trying to upgrade, went to @O2 and Christ they’re even worse 💩

  • JohnJackson010 John (@JohnJackson010) reported from Thornaby-on-Tees, England

    @O2 I've had no signal all day in TS area all morning... I know there thunderstorms forecast but nothing where I am?!

  • TCHL Tim Luckhurst (@TCHL) reported from Durham, England

    @O2 I repeat: your customer service is appalling.

  • laaraibk_ Laaraib (@laaraibk_) reported from Ingleby Barwick, England

    @O2 HELLO!! I’ve been trying to pay my bill for two days now (it’s due tomorrow) whenever I try and pay, the money bounces back. I’ve used different bank cards now, all with money in and still the same so it’s not a problem with my bank.

  • headcoverlova Paul Frampton (@headcoverlova) reported from Bearpark, England

    @O2 really bad customer service to offer a free streaming service a lot of families could use right now only for new customers. Other networks offering free services for all customers. Make me think you don’t value loyal customers at all

  • sarahhunter25 sarah hunter (@sarahhunter25) reported from Durham, England

    @altybob @O2 They usually are, I spoke to a lovely lady who put notes on the account on what customer services need to do but they wouldn't read the notes on the phone. I just got passed one person to another.

  • sarahhunter25 sarah hunter (@sarahhunter25) reported from Durham, England

    @O2 hi I need some help. I've just been given the #GalaxyWatch3 as a birthday gift. Its the 4g version where I need a e-sim. I've contacted customer services but I haven't a clue what to do can you help? Thanks. Sarah.

  • TCHL Tim Luckhurst (@TCHL) reported from Durham, England

    @O2 your customer service is appalling. You should be ashamed.

  • gaznolan Gary Nolan (@gaznolan) reported from Stockton-on-Tees, England

    @beardedian @virginmedia @O2 Set up fee and possibly extra for the service you'll have before the next DD comes out?

  • TCHL Tim Luckhurst (@TCHL) reported from Durham, England

    @O2 Appalling customer service. An apology is required.

  • MarcusSummers81 Marcus (@MarcusSummers81) reported from Newton Aycliffe, England

    Seriously fecked off with @DriiftLive all we wanted to was come in from a fantastic day out and enjoy #LiveAtWorthyFarm but noooo your pathetic service has ruined it all, absolute joke just glad I didn't pay but wish I could have had my @O2 treat to enjoy 😡😡😡😡😡😡

  • lisamarie0164 Lisa-marie Donladson (@lisamarie0164) reported from Thornaby-on-Tees, England

    @O2 customer services is shocking. What does a girl have to do to change ge a date of her bill 😕🤔#o2

  • sarahhunter25 sarah hunter (@sarahhunter25) reported from Durham, England

    .@O2 customer services are no help at all. I can't pay my bill over the app or online as it says payment being processed when no payment has been made despite attempts. Now getting emails saying I'll be charged of no payment is received. I'm trying to make a payment but no help.

  • martinwalker100 Martin Walker (@martinwalker100) reported from Thornaby-on-Tees, England

    @O2 wow I have never been through a worse IVR in my life. I can only guess no one has ever tested it from o2. All I want to do is port a number from EE to o2, I have a PAC number ready but might have to give up!

  • MarcusSummers81 Marcus (@MarcusSummers81) reported from Newton Aycliffe, England

    Hi @O2 I have an access code for Glastonbury live feed but it keeps coming up invalid even though it's the one I was sent by you, can you help please?

  • petersnowdon Peter Snowdon (@petersnowdon) reported from Darlington, England

    Laughing at @yasminausten on the phone to @O2 can't believe they call this customer service. Hilarious craic.

  • th_west Tracy West (@th_west) reported from Darlington, England

    @O2 I can't log into my account to pay my contact and I my email and password and get I messaged say there a problem

  • ppayne76 P Tumilty P (@ppayne76) reported from New Brancepeth, England

    @O2 how do I cancel Netflix that are extra charges on my number?

  • Kirsty_x85 Kirsty 😘💋 (@Kirsty_x85) reported from Darlington, England

    Dear @AmazonUK & @o2 its SUNDAY STOP SENDING EMAILS AND TEXTS at stupid o'clock in the morning! Sincerely a grumpy tired me cause you both woke me up! 😡😠

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • GGMattt_ 🖥 GGMattt 🎮 (@GGMattt_) reported

    @djcue1986 @O2 You've just said 'might of stood' but also used 'would have' in the same sentence... Which is it? Are you that stupid you can't choose between right and wrong that you have to interchangeably use both? I don't get excited about new emojis, I use emojis, there's a difference.

  • q3b 🌊 (@q3b) reported

    @AshScrivens @O2 I left O2 for EE… O2 signal was non existent in the Birmingham area totally unusable.

  • IVP_SUCKS OSRS bhaskar (@IVP_SUCKS) reported

    @O2 a working phone network

  • markjlambie Mark Lambie (@markjlambie) reported

    @O2 worse provider since joining forces with the worse other provider Virgin... please be advised not to buy from O2 been with them 15 years and they are now terrible. Sky are better than Virgin also in terms of customer service

  • PersianPrince85 Persian Prince (@PersianPrince85) reported

    @O2 I’m thinking of switching to O2 but I have some questions first, can anyone help me?… Like QUESTIONS, technical questions

  • thebravesplease The baseball lady (@thebravesplease) reported

    @Joolsdools @O2 Don't hold your breath. O2 customer service is non-existent. They leaked my data and won't answer for it. When my contract is up, I am out of here.

  • xAshleighAnne Ashleigh Anne (@xAshleighAnne) reported

    So @virginmedia are having issues, to MAYBE be fixed by Monday (yes in 5 days time)… And now @O2 are also having problems with signal in the area 🥲🥲🥲🥲

  • James220201 ✈️🌍 (@James220201) reported

    @O2 Thanks O2 I was struggling with payments I called your number they said they sorted it as I lost my job due to company cost-cutting. Now you've giving me notice of enforcements? Guess what. I hope you ***** go bust. WORST COMPANY TO DEAL WITH EVER. No remorse or anything.

  • JenWhiteh22 Jen (@JenWhiteh22) reported

    @O2 I want to cancel my o2 SIM card that I got as part of virgin media volt package due to price increases. Due to this virgin say I can cancel without fees - including my o2 sim but o2 say I can’t. Please help!

  • Joolsdools Martin Gore’s Leather Bit (@Joolsdools) reported

    @O2 Hi, sorry to ask the question on this feed but I’m getting no joy from customer services who don’t seem to know what I’m talking about. Can you advise if the weekly complimentary Odeon ticket is still offered? I can’t find it anywhere any more, not even on the app