O2 Outage Report in Newton Aycliffe, County Durham, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Newton Aycliffe, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Newton Aycliffe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 11: Problems at O2
O2 is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (53%)
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Internet (30%)
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Total Blackout (11%)
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E-mail (3%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Newton Aycliffe, County Durham, England
The most recent O2 outage reports came from the following cities: Bishop Auckland, Stockton-on-Tees and Newton Aycliffe.
| City | Problem Type | Report Time |
|---|---|---|
 Bishop Auckland |
Total Blackout | |
| Stockton-on-Tees |
Internet | |
| Newton Aycliffe |
Phone | |
| Stockton-on-Tees |
Phone | |
| Durham |
Total Blackout | |
| Stockton-on-Tees |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Newton Aycliffe, England
Latest outage, problems and issue reports in Newton Aycliffe and nearby locations:
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P Tumilty P
(@ppayne76) reported
from
New Brancepeth, England
@O2 how do I cancel Netflix that are extra charges on my number?
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sarah hunter
(@sarahhunter25) reported
from
Durham, England
@O2 hi I need some help. I've just been given the #GalaxyWatch3 as a birthday gift. Its the 4g version where I need a e-sim. I've contacted customer services but I haven't a clue what to do can you help? Thanks. Sarah.
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John
(@JohnJackson010) reported
from
Thornaby-on-Tees, England
@O2 I've had no signal all day in TS area all morning... I know there thunderstorms forecast but nothing where I am?!
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Peter Snowdon
(@petersnowdon) reported
from
Darlington, England
Laughing at @yasminausten on the phone to @O2 can't believe they call this customer service. Hilarious craic.
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sarah hunter
(@sarahhunter25) reported
from
Durham, England
@altybob @O2 They usually are, I spoke to a lovely lady who put notes on the account on what customer services need to do but they wouldn't read the notes on the phone. I just got passed one person to another.
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Martin Walker
(@martinwalker100) reported
from
Thornaby-on-Tees, England
@O2 wow I have never been through a worse IVR in my life. I can only guess no one has ever tested it from o2. All I want to do is port a number from EE to o2, I have a PAC number ready but might have to give up!
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Tim Luckhurst
(@TCHL) reported
from
Durham, England
@O2 Appalling customer service. An apology is required.
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Lisa-marie Donladson
(@lisamarie0164) reported
from
Thornaby-on-Tees, England
@O2 customer services is shocking. What does a girl have to do to change ge a date of her bill 😕🤔#o2
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Paul Frampton
(@headcoverlova) reported
from
Bearpark, England
@O2 really bad customer service to offer a free streaming service a lot of families could use right now only for new customers. Other networks offering free services for all customers. Make me think you don’t value loyal customers at all
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Tracy West
(@th_west) reported
from
Darlington, England
@O2 I can't log into my account to pay my contact and I my email and password and get I messaged say there a problem
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Laaraib
(@laaraibk_) reported
from
Ingleby Barwick, England
@O2 HELLO!! I’ve been trying to pay my bill for two days now (it’s due tomorrow) whenever I try and pay, the money bounces back. I’ve used different bank cards now, all with money in and still the same so it’s not a problem with my bank.
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sarah hunter
(@sarahhunter25) reported
from
Durham, England
.@O2 customer services are no help at all. I can't pay my bill over the app or online as it says payment being processed when no payment has been made despite attempts. Now getting emails saying I'll be charged of no payment is received. I'm trying to make a payment but no help.
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Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
Dear @AmazonUK & @o2 its SUNDAY STOP SENDING EMAILS AND TEXTS at stupid o'clock in the morning! Sincerely a grumpy tired me cause you both woke me up! 😡😠
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Tim Luckhurst
(@TCHL) reported
from
Durham, England
@O2 your customer service is appalling. You should be ashamed.
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Marcus
(@MarcusSummers81) reported
from
Newton Aycliffe, England
Hi @O2 I have an access code for Glastonbury live feed but it keeps coming up invalid even though it's the one I was sent by you, can you help please?
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Marcus
(@MarcusSummers81) reported
from
Newton Aycliffe, England
Seriously fecked off with @DriiftLive all we wanted to was come in from a fantastic day out and enjoy #LiveAtWorthyFarm but noooo your pathetic service has ruined it all, absolute joke just glad I didn't pay but wish I could have had my @O2 treat to enjoy 😡😡😡😡😡😡
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Tim Luckhurst
(@TCHL) reported
from
Durham, England
@O2 I repeat: your customer service is appalling.
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Gary Nolan
(@gaznolan) reported
from
Stockton-on-Tees, England
@beardedian @virginmedia @O2 Set up fee and possibly extra for the service you'll have before the next DD comes out?
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Luke Hockborn
(@LukeHockborn) reported
from
Billingham, England
Thought @EE customer service was bad 2 years ago when I was trying to upgrade, went to @O2 and Christ they’re even worse 💩
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Simon Clayton
(@SiClayton) reported
from
Stockton-on-Tees, England
Hi @O2 @virginmedia have all todays allocated tickets for @peterkay_co_uk been sold for today? Been waiting ages - staring at a white screen…. Communication would really help please?
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Charlie
(@ComeOnFella_) reported
@sophiesuga87 @O2 Hello Sophie, one of the perks you receive is quite unique, you’re entitled to one of, if not the worst, customer service available. #O2 #GangOfClowns 🤡🤡🤡
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Guardian of the Glucose
(@Colonelblighty) reported
@O2 At the point of order on the 27th. I have just received the sim today and popped it in an old handset temporarily. Only received the usual welcome to our network texts when I turned phone on
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Rebecca
(@Becca_M_81) reported
@O2 The caller hung up when I challenged him so the email never arrived (and I wasn’t going to give it out anyway!) Sorry I have no further info for you.
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Charlie
(@ComeOnFella_) reported
@O2 Your customer service is a joke. I’ve had to message yourselves on here, the app and then eventually got through on the customer service line to enquire about my upgrade as it’s been over a month and a half without an update now I’ve been sent the wrong phone, it’s ridiculous
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Helmut Schweinsteiger
(@HelmutSchweins1) reported
@O2 Hi, my second pay monthly mobile device has disappeared from my O2 products page and showing no service
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Jess Packer
(@JessPacker5) reported
@O2 when is your fraud team going to respond to my 5 phone calls, 3 e-mails, 1 shop visit and a Managers call back that never came. My daughter has no new phone for Christmas do you even care? #CustomerService #Worsteverseen
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Charlie
(@ComeOnFella_) reported
@DntHavNigtmares @O2 How many people do you have off @O2? It’s actually laughable going through your tweets and replies and seeing so many people angry, frustrated and disappointed with your service, you’re basically the Everton of the phone services. Do you know how heavy that is?
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Alan
(@ABrunyee) reported
@TomRothery @O2 Exactly the same thing happened to me, also not an O2 customer. Reported 32 days ago now, still nothing but threatening letters, despite repeated desperate attempts to get a response from fraud team. So frustrated!
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Laura
(@Bun_80) reported
Have received the worst customer service from @O2 I have 2 phone account under my name. Tried to upgrade they paid off the wrong number. Now they won’t give me my money back. Been trying for 5 weeks and still nothing. Ombudsman now involved!!! Don’t use @O2
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💚 Gavin Rodda 🔴⚫
(@GavinRodda) reported
@O2 I'd love to come back but I need to get out of my contract with 3 which is turning out to be a poor service for my area. I never had any service issues at home when I was with O2.