O2 Outage Report in New Brancepeth, County Durham, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in New Brancepeth, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in New Brancepeth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (61%)
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Internet (19%)
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Total Blackout (13%)
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Wi-fi (4%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near New Brancepeth, County Durham, England
The most recent O2 outage reports came from the following cities: Shildon.
| City | Problem Type | Report Time |
|---|---|---|
 Shildon |
Phone | |
| Sunderland |
Phone | |
| Sunderland |
Phone | |
| Durham |
Phone | |
| Sunderland |
Internet | |
| Durham |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near New Brancepeth, England
Latest outage, problems and issue reports in New Brancepeth and nearby locations:
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Tim Luckhurst
(@TCHL) reported
from
Durham, England
@O2 I repeat: your customer service is appalling.
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Darren
(@DarrenMorgan) reported
from
Washington, England
@BootneckShuffle @O2 @EE Never had a problem with O2 untill I switched my DD date. They're hopeless
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Marcus
(@MarcusSummers81) reported
from
Newton Aycliffe, England
Hi @O2 I have an access code for Glastonbury live feed but it keeps coming up invalid even though it's the one I was sent by you, can you help please?
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Rebecca
(@_RebeccaJT) reported
from
Sunderland, England
@O2 can someone please give me a response to a query, I have had an automated reply in dm which not helpful in anyway. I have tried my o2 app and it doesn’t help. I have also tried ringing o2 just keep getting cut off.
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Tim Luckhurst
(@TCHL) reported
from
Durham, England
@O2 your customer service is appalling. You should be ashamed.
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P Tumilty P
(@ppayne76) reported
from
New Brancepeth, England
@O2 how do I cancel Netflix that are extra charges on my number?
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Tim Fowler
(@timlibrarian) reported
from
Bearpark, England
I suspect if I cancelled the three direct debits I pay every month to @O2 they’d find time to get in touch with me. Help with setting up a new phone when their online SIM swap is banjaxed, not so much.
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Sami
(@Sami_antha83) reported
from
Gateshead, England
@O2sports @O2 #O2Surprises - would love to receive an @EnglandRugby top to support England men’s and women’s rugby. 🌹 putting the request out there in hope that one day as a loyal customer since BT Cellnet days I’ll get an #O2Surprises fingers crossed 🤞 🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹
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sarah hunter
(@sarahhunter25) reported
from
Durham, England
.@O2 customer services are no help at all. I can't pay my bill over the app or online as it says payment being processed when no payment has been made despite attempts. Now getting emails saying I'll be charged of no payment is received. I'm trying to make a payment but no help.
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Andrew Willis
(@ilovefluffy) reported
from
Sunderland Bridge, England
The speeds I’m getting from Sky Fibre Max are appalling too, sometimes I can’t even use it, it’s so awful, like scraping the barrel speeds and connectivity which just isn’t worth it. @O2 to the rescue here though because their 4G tether speeds are usually faster than Sky Fibre.
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sarah hunter
(@sarahhunter25) reported
from
Durham, England
@O2 hi I need some help. I've just been given the #GalaxyWatch3 as a birthday gift. Its the 4g version where I need a e-sim. I've contacted customer services but I haven't a clue what to do can you help? Thanks. Sarah.
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Tim Luckhurst
(@TCHL) reported
from
Durham, England
@O2 Appalling customer service. An apology is required.
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philip
(@fredspoon) reported
from
Chester-le-Street, England
Lots of companies doing their bit to help. I got an email from @O2 this morning and how they are helping is allowing people to access the @NHSuk websites without using your data. Whoopy ******* doodle do. I can’t wait it’s like Christmas all over again.
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Paul Frampton
(@headcoverlova) reported
from
Bearpark, England
@O2 really bad customer service to offer a free streaming service a lot of families could use right now only for new customers. Other networks offering free services for all customers. Make me think you don’t value loyal customers at all
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peter nixon
(@petern280) reported
from
Springwell, England
@O2 is there an issue with the app data counter, mines said unavailable for the last few days
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Emma
(@Leggler75) reported
from
Gateshead, England
My husband & I have been with @O2 for 15 years plus. Can’t believe the terrible service after using them & O2 recycle. 10 phone calls later no further forward. Kept phone & no money. Disgusting 😡
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Sophie burlinson
(@SophieBur492) reported
from
Sunderland, England
For an iPhone 12 Pro meant to be 5G since November I’ve had this phone. Have i got any signs? Absolutely not. It’s now 3G @O2 bad crack.
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🏳️🌈Matt Keena🏳️🌈
(@MattKeena) reported
from
East Rainton, England
@ODEONCinemas hello, I have a voucher code from @O2 priority for a free cinema ticket on 9th May but it’s keep saying “there was a problem adding the voucher” when I put it into the odeon app
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Sheila Robson
(@sheilavictoriaR) reported
from
Chester-le-Street, England
@O2 Im pleased 😊 scammers are awful!
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Marcus
(@MarcusSummers81) reported
from
Newton Aycliffe, England
Seriously fecked off with @DriiftLive all we wanted to was come in from a fantastic day out and enjoy #LiveAtWorthyFarm but noooo your pathetic service has ruined it all, absolute joke just glad I didn't pay but wish I could have had my @O2 treat to enjoy 😡😡😡😡😡😡
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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alex martin
(@jammyjennypokes) reported
@O2 No agent, no email, no phone contact number. They really put you guys in it didnt they. Leaving you, gone on for too long, cant charge this much and have this poor a CS service (yourselves in social excluded).
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andrew corbett
(@CorbettAndy) reported
@O2 We’ve now spent the week establishing I don’t know a password I didn’t know I had for my account, and there is still no signal. It’s nothing to do with me or my account: please get the signal restored.
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alex martin
(@jammyjennypokes) reported
@O2 No use to me, im in spain, and paying £50 extra a month for your service. Do you have an email address, your live agents are permanently busy.
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National Supply Teachers Association.
(@paysupplystaff) reported
@O2 absolutely disgusted- can’t find a number for cs and shunted by website into web chat - typed out query only to be told everyone is busy- is this what o2 class as customer service?
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Stephen Pritchard #FBPE
(@blueskies1977) reported
Problems with @O2 In November I needed to change the account my bill comes from so went on the website, entered the username and password I was given. There were no devices or accounts there. I attempted to call them 5 times during November, December, January 1/
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Matt
(@MattCx90) reported
@O2 Hi. My £15 bndl has run out today (from the SIM I was forced to buy when I bought my new handset from your store, due to "store policy"). Still had 3gb of data I thought was going to be rolled over to be new £5 bndl but no sign of it. Can you help me sort this please. (1/2)
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Ian canavan
(@canners84) reported
@CobbNigel @EnglandRugby @O2 His lineout was garbage. 2 best hookers are George and LCD
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Adam James Cain
(@adamJamescain92) reported
@O2 I was told I’d have some service till the new SIM card arrives and the agent from last night has cut me off completely so I can’t call, text unless on wifi…help
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Stephen Pritchard #FBPE
(@blueskies1977) reported
I have always been willing and able to pay the bill but offered no possible way of doing so. To top it off. I get comments like 'well, if you cannot be bothered to pay your bill' from John at O2 debt recovery. What are @O2 proposing to do to deal with this problem? 4/4
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Alastair Liddiard
(@AlastairLiddia1) reported
@Paul13Ralph @EnglandRugby @O2 I thought Isiekwe went well last week, especially considering his inexperience, but Ewels is fifth banana at best and is only there because everyone else is broken/playing out of position (what IS jones' aversion to picking actual blindside flankers?)