O2 Outage Report in New Brancepeth, County Durham, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in New Brancepeth, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in New Brancepeth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (46%)
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Internet (32%)
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Total Blackout (14%)
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E-mail (4%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map Near New Brancepeth, County Durham, England
The most recent O2 outage reports came from the following cities: Newton Aycliffe.
| City | Problem Type | Report Time |
|---|---|---|
 Newton Aycliffe |
Phone | |
| Durham |
Total Blackout | |
| Sunderland |
Phone | |
| Bishop Auckland |
Phone | |
| Sunderland |
TV | |
| Durham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near New Brancepeth, England
Latest outage, problems and issue reports in New Brancepeth and nearby locations:
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🏳️🌈Matt Keena🏳️🌈
(@MattKeena) reported
from
East Rainton, England
@ODEONCinemas hello, I have a voucher code from @O2 priority for a free cinema ticket on 9th May but it’s keep saying “there was a problem adding the voucher” when I put it into the odeon app
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sarah hunter
(@sarahhunter25) reported
from
Durham, England
@O2 hi I need some help. I've just been given the #GalaxyWatch3 as a birthday gift. Its the 4g version where I need a e-sim. I've contacted customer services but I haven't a clue what to do can you help? Thanks. Sarah.
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Tim Luckhurst
(@TCHL) reported
from
Durham, England
@O2 I repeat: your customer service is appalling.
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Dean
(@smiling_cyclist) reported
from
Chester-le-Street, England
@segawhore @O2 Took 2 calls, nearly 3 hours and a messed up weekend but I got there in the end although no new phone yet. I can’t believe the service in store and the lies too.
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P Tumilty P
(@ppayne76) reported
from
New Brancepeth, England
@O2 how do I cancel Netflix that are extra charges on my number?
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sarah hunter
(@sarahhunter25) reported
from
Durham, England
@altybob @O2 They usually are, I spoke to a lovely lady who put notes on the account on what customer services need to do but they wouldn't read the notes on the phone. I just got passed one person to another.
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Marcus
(@MarcusSummers81) reported
from
Newton Aycliffe, England
Hi @O2 I have an access code for Glastonbury live feed but it keeps coming up invalid even though it's the one I was sent by you, can you help please?
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Sophie burlinson
(@SophieBur492) reported
from
Sunderland, England
For an iPhone 12 Pro meant to be 5G since November I’ve had this phone. Have i got any signs? Absolutely not. It’s now 3G @O2 bad crack.
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sarah hunter
(@sarahhunter25) reported
from
Durham, England
.@O2 customer services are no help at all. I can't pay my bill over the app or online as it says payment being processed when no payment has been made despite attempts. Now getting emails saying I'll be charged of no payment is received. I'm trying to make a payment but no help.
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Marcus
(@MarcusSummers81) reported
from
Newton Aycliffe, England
Seriously fecked off with @DriiftLive all we wanted to was come in from a fantastic day out and enjoy #LiveAtWorthyFarm but noooo your pathetic service has ruined it all, absolute joke just glad I didn't pay but wish I could have had my @O2 treat to enjoy 😡😡😡😡😡😡
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Donna_xx
(@Donna_xx) reported
from
Sunderland, England
@O2 is it the normal that I STILL can’t get onto my priority app after it being down for maintenance??
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Philip
(@fredspoon) reported
from
Chester-le-Street, England
I am hoping that @O2 sort out their barring problem as I am not used to sending passive aggressive tweets @o2
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Emma
(@Leggler75) reported
from
Gateshead, England
My husband & I have been with @O2 for 15 years plus. Can’t believe the terrible service after using them & O2 recycle. 10 phone calls later no further forward. Kept phone & no money. Disgusting 😡
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Sami
(@Sami_antha83) reported
from
Gateshead, England
@O2sports @O2 #O2Surprises - would love to receive an @EnglandRugby top to support England men’s and women’s rugby. 🌹 putting the request out there in hope that one day as a loyal customer since BT Cellnet days I’ll get an #O2Surprises fingers crossed 🤞 🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹
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Tim Luckhurst
(@TCHL) reported
from
Durham, England
@O2 your customer service is appalling. You should be ashamed.
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Philip
(@fredspoon) reported
from
Chester-le-Street, England
@O2 could someone help?
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Rebecca
(@_RebeccaJT) reported
from
Sunderland, England
@O2 can someone please give me a response to a query, I have had an automated reply in dm which not helpful in anyway. I have tried my o2 app and it doesn’t help. I have also tried ringing o2 just keep getting cut off.
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Tim Luckhurst
(@TCHL) reported
from
Durham, England
@O2 Appalling customer service. An apology is required.
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Paul Frampton
(@headcoverlova) reported
from
Bearpark, England
@O2 really bad customer service to offer a free streaming service a lot of families could use right now only for new customers. Other networks offering free services for all customers. Make me think you don’t value loyal customers at all
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Donna_xx
(@Donna_xx) reported
from
Sunderland, England
@O2 why is the priority app down? Not good when you have priority tickets on sale at 10am !!!
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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rachel ward
(@wardyr29) reported
@O2 I won a virgin experience £50 voucher on the app but haven’t been contacted about how I get it. I now also can’t find the information about the prize in the app please help!
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Chris Cook
(@cjenscook) reported
Hello @O2 Is there any way of contacting you to increase my spend limit? The 8002 number is not working and the chat is busy? Since it's MY spend limit not yours, an increase within YOUR limit should not really require any human input should it?
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Lysander 🦆
(@Lysander_16) reported
@O2 I'm afraid to say it doesn't help lol
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Liz McWhirter
(@liz_mcwhirter) reported
@O2 @GoodThingsFdn @virginmedia Everyone should be connected especially O2 customers!!! Just spent best part of 2 hours on telephone to customer services due to problem with service which has been ongoing from October. Solution send me a txt every 48 hours to let me know problem still ongoing. #O2
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chris fear
(@bluegaschris) reported
@O2 O2 your the biggest scam frauds out there I’m actually in a o2 victim support group
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Brian Taylor
(@bt4lor) reported
@O2 No signal for 3 days now at Cm94bq please help will there be refund ?
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Aaron
(@BcfcMaddocks) reported
@O2 Jingle bells jingle bells jingle all the way. Any chance i can get signal today?
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Magicman__TV
(@Magicman_TV) reported
@O2 Thanks for the response. But It's been like it for months. Others have complained and got same response. How is this time any different? Can u assure me it is going to be fixed I need phone signal as am in middle of a house sale and a house purchase. Please provide date of fix.
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Stu
(@phorenzik) reported
@O2 Just waited over an hour to get through to someone, who immediately put me on hold, then hung up after half an hour. I've dealt with some truly awful companies in my time and you're DEFINITELY up there with the worst. Time for me to ratchet things up
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Jonathan Morris @jmcomms@mastodonapp.uk
(@jmcomms) reported
For the last five months or so I've had an O2 PAYG SIM to do network testing, but it doesn't support 5G, VoLTE or VoWiFi. O2 can't say when this will change (which also means O2 can't give a date to turn off 3G!), which is somewhat disappointing. What's the hold up @O2?