O2 Outage Report in New Brancepeth, County Durham, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in New Brancepeth, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in New Brancepeth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (57%)
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Internet (21%)
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Total Blackout (13%)
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Wi-fi (4%)
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E-mail (4%)
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TV (1%)
Live Outage Map Near New Brancepeth, County Durham, England
The most recent O2 outage reports came from the following cities: Sunderland and Newton Aycliffe.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Phone | |
| Newton Aycliffe |
||
| Sunderland |
Internet | |
| Shildon |
Phone | |
| Sunderland |
Phone | |
| Sunderland |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near New Brancepeth, England
Latest outage, problems and issue reports in New Brancepeth and nearby locations:
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sarah hunter
(@sarahhunter25) reported
from
Durham, England
@O2 hi I need some help. I've just been given the #GalaxyWatch3 as a birthday gift. Its the 4g version where I need a e-sim. I've contacted customer services but I haven't a clue what to do can you help? Thanks. Sarah.
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Rebecca
(@_RebeccaJT) reported
from
Sunderland, England
@O2 can someone please give me a response to a query, I have had an automated reply in dm which not helpful in anyway. I have tried my o2 app and it doesn’t help. I have also tried ringing o2 just keep getting cut off.
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Dean
(@smiling_cyclist) reported
from
Chester-le-Street, England
@segawhore @O2 Took 2 calls, nearly 3 hours and a messed up weekend but I got there in the end although no new phone yet. I can’t believe the service in store and the lies too.
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Sami
(@Sami_antha83) reported
from
Gateshead, England
@O2sports @O2 #O2Surprises - would love to receive an @EnglandRugby top to support England men’s and women’s rugby. 🌹 putting the request out there in hope that one day as a loyal customer since BT Cellnet days I’ll get an #O2Surprises fingers crossed 🤞 🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹
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Paul Frampton
(@headcoverlova) reported
from
Bearpark, England
@O2 really bad customer service to offer a free streaming service a lot of families could use right now only for new customers. Other networks offering free services for all customers. Make me think you don’t value loyal customers at all
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Marcus
(@MarcusSummers81) reported
from
Newton Aycliffe, England
Seriously fecked off with @DriiftLive all we wanted to was come in from a fantastic day out and enjoy #LiveAtWorthyFarm but noooo your pathetic service has ruined it all, absolute joke just glad I didn't pay but wish I could have had my @O2 treat to enjoy 😡😡😡😡😡😡
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Marcus
(@MarcusSummers81) reported
from
Newton Aycliffe, England
Hi @O2 I have an access code for Glastonbury live feed but it keeps coming up invalid even though it's the one I was sent by you, can you help please?
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Sophie burlinson
(@SophieBur492) reported
from
Sunderland, England
For an iPhone 12 Pro meant to be 5G since November I’ve had this phone. Have i got any signs? Absolutely not. It’s now 3G @O2 bad crack.
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Tim Luckhurst
(@TCHL) reported
from
Durham, England
@O2 Appalling customer service. An apology is required.
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Tim Luckhurst
(@TCHL) reported
from
Durham, England
@O2 I repeat: your customer service is appalling.
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P Tumilty P
(@ppayne76) reported
from
New Brancepeth, England
@O2 how do I cancel Netflix that are extra charges on my number?
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Emma
(@Leggler75) reported
from
Gateshead, England
My husband & I have been with @O2 for 15 years plus. Can’t believe the terrible service after using them & O2 recycle. 10 phone calls later no further forward. Kept phone & no money. Disgusting 😡
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sarah hunter
(@sarahhunter25) reported
from
Durham, England
@altybob @O2 They usually are, I spoke to a lovely lady who put notes on the account on what customer services need to do but they wouldn't read the notes on the phone. I just got passed one person to another.
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Tim Luckhurst
(@TCHL) reported
from
Durham, England
@O2 your customer service is appalling. You should be ashamed.
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Sheila Robson
(@sheilavictoriaR) reported
from
Chester-le-Street, England
@O2 Im pleased 😊 scammers are awful!
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sarah hunter
(@sarahhunter25) reported
from
Durham, England
.@O2 customer services are no help at all. I can't pay my bill over the app or online as it says payment being processed when no payment has been made despite attempts. Now getting emails saying I'll be charged of no payment is received. I'm trying to make a payment but no help.
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Philip
(@fredspoon) reported
from
Chester-le-Street, England
I am hoping that @O2 sort out their barring problem as I am not used to sending passive aggressive tweets @o2
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Andrew Willis
(@ilovefluffy) reported
from
Sunderland Bridge, England
The speeds I’m getting from Sky Fibre Max are appalling too, sometimes I can’t even use it, it’s so awful, like scraping the barrel speeds and connectivity which just isn’t worth it. @O2 to the rescue here though because their 4G tether speeds are usually faster than Sky Fibre.
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🏳️🌈Matt Keena🏳️🌈
(@MattKeena) reported
from
East Rainton, England
@ODEONCinemas hello, I have a voucher code from @O2 priority for a free cinema ticket on 9th May but it’s keep saying “there was a problem adding the voucher” when I put it into the odeon app
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Philip
(@fredspoon) reported
from
Chester-le-Street, England
@O2 could someone help?
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Grainne O'Reilly
(@GrainneOReilly9) reported
@O2 All were contacted on the customer service number provided. Can you give me any explaination as to why a contract I am one month into has been changed without contractual agreement,law or mercantile limits?
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Doctor Antagonistic
(@DrAntagonistic) reported
@O2 Hey I have an issue with my Sim's PAC code could please help me in this regard I have sent you a DM 17hrs ago
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ells
(@thisblondeellie) reported
@O2 You haven’t had things back up and running for FIVE MONTHS it isn’t just a dropout of signal, you have no network coverage out here. I shouldn’t have to pay for wifi ON TOP of the data I am paying you to use.
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Project Helisexuality
(@PHelisexuality) reported
@RobWoods31400 @virginmedia @O2 Funny coincidence - they're ******* me over today, right now actually. Giving me less than a tenth of the upload speed I'm paying for. Had to cancel my livestream thanks to it.
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ells
(@thisblondeellie) reported
@O2 Don’t even bother putting that to me. ‘Turn my phone on and off again’ have a laugh. I’ve had no phone signal for almost 5 months. And your status checker says you’re working on my area to try to improve it. That’s disgraceful. Every single o2 user in this area has NO signal
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Amaka Yvonne O
(@AYvonneO) reported
Lol. @O2 has entertained me complaining I haven’t received my sim for 5 days and only TODAY told me I could just pop into any store to get it. Customer service at its absolute finest 🙃
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Sir Stuart O'Neill
(@studunmow) reported
Sat in a queue for 20 mins trying to get @O2 to stop hassling my dead mother for an outstanding bill of £17. I've had better days. Is this how you treat people? @MarkEvansO2
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shelby hester
(@shelbypaige) reported
@O2 nearly 3 days of no signal and no internet in my area…am I going to be reimbursed for the days I’ve got to pay for but not been able to use?!
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Amy
(@Ameslou77) reported
I have been without a phone for 6 days now. O2 sold me a FAULTY phone!! Evidence has been emailed (no response) I called but because my phones fault didn't show up 14 days after i brought @O2 dont want to know? Is this a money making scheme??? @MarkEvansO2 #complaint #consumerlaw
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Tilly
(@Loki1406Tilly) reported
@O2 @allpinkknows I had that message last week and it did indeed come on launch date - only issue was they sent the wrong thing and now I have nothing and they have my upfront payment