O2 Outage Report in East Rainton, Sunderland, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in East Rainton, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in East Rainton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 16: Problems at O2
O2 is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (52%)
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Internet (25%)
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Total Blackout (15%)
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E-mail (4%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map Near East Rainton, Sunderland, England
The most recent O2 outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Sunderland, Bishop Auckland and Durham.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Total Blackout | |
| Gateshead |
Wi-fi | |
| Newcastle upon Tyne |
Phone | |
| Sunderland |
Phone | |
| Bishop Auckland |
Phone | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near East Rainton, England
Latest outage, problems and issue reports in East Rainton and nearby locations:
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
Is @O2 #priority still down after @peterkay_co_uk broke it???
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sarah hunter
(@sarahhunter25) reported
from
Durham, England
@altybob @O2 They usually are, I spoke to a lovely lady who put notes on the account on what customer services need to do but they wouldn't read the notes on the phone. I just got passed one person to another.
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Donna_xx
(@Donna_xx) reported
from
Sunderland, England
@O2 why is the priority app down? Not good when you have priority tickets on sale at 10am !!!
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nufc4life
(@CraigSi64474606) reported
from
Newcastle upon Tyne, England
@O2 @O2 Could you help me o2 Hey i wounded if you can help me I have a contact with o2 but I was unable to pay my bill last month I spoke to you on fone and told you I would pay you on 14th of January as I was in hospital but I’ve only got today and when I’ve went to pay it I can’tmy
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stuart urquhart
(@stuarturquhart1) reported
from
Whickham, England
@O2 website and app not working 😕
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nufc4life
(@CraigSi64474606) reported
from
Newcastle upon Tyne, England
@O2 Hey i wounded if you can help me I have a contact with o2 but I was unable to pay my bill last month I spoke to you on fone and told you I would pay you on 14th of January as I was in hospital but I’ve only got today and when I’ve went to pay it I can’t my fone now completely off
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Philip
(@fredspoon) reported
from
Chester-le-Street, England
@O2 could someone help?
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sarah hunter
(@sarahhunter25) reported
from
Durham, England
.@O2 customer services are no help at all. I can't pay my bill over the app or online as it says payment being processed when no payment has been made despite attempts. Now getting emails saying I'll be charged of no payment is received. I'm trying to make a payment but no help.
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Donna_xx
(@Donna_xx) reported
from
Sunderland, England
@O2 is it the normal that I STILL can’t get onto my priority app after it being down for maintenance??
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🏳️🌈Matt Keena🏳️🌈
(@MattKeena) reported
from
East Rainton, England
@ODEONCinemas hello, I have a voucher code from @O2 priority for a free cinema ticket on 9th May but it’s keep saying “there was a problem adding the voucher” when I put it into the odeon app
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Dean
(@smiling_cyclist) reported
from
Chester-le-Street, England
@segawhore @O2 Took 2 calls, nearly 3 hours and a messed up weekend but I got there in the end although no new phone yet. I can’t believe the service in store and the lies too.
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nufc4life
(@CraigSi64474606) reported
from
Newcastle upon Tyne, England
@O2 and can’t even login to my o2 account online to pay it that way
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John McCarthy
(@Danford2013) reported
from
Whickham, England
@O2 I was spammed. Then defrauded. Went to O2 shop and reported issue. Told Fraud Dept would contact within 2 days. Three further calls to O2 (2O2) and one month later still no Fraud contact and no resolution. Today notice to take another payment. @O2 any chance of sorting?
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Philip
(@fredspoon) reported
from
Chester-le-Street, England
I am hoping that @O2 sort out their barring problem as I am not used to sending passive aggressive tweets @o2
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nufc4life
(@CraigSi64474606) reported
from
Newcastle upon Tyne, England
@O2 @O2 fone now completely off and can’t even login to my o2 account online to pay it that way
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Paddy
(@stobbsmeister) reported
from
Seaham, England
@ThreeUK counting down the days until I'm able to leave. I've overlooked the poor CS and data dead spots however the reintroduction of roaming charges (after banging the go roam drum for years) is the final straw. I'm sure I won't be the first or the last to jump to @O2
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gavin wells
(@gavwells77) reported
from
South Shields, England
@O2 spent an hour to try and sort out and cancel an account and have been cut off 6 times now #not happy
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nufc4life
(@CraigSi64474606) reported
from
Newcastle upon Tyne, England
@O2 Hey i wounded if you can help me I have a contact with o2 but I was unable to pay my bill last month I spoke to you on fone and told you I would pay you on 14th of January as I was in hospital but I’ve only got today and when I’ve went to pay it I can’t my fone now completely off
-
nufc4life
(@CraigSi64474606) reported
from
Newcastle upon Tyne, England
@O2 Hey i wounded if you can help me I have a contact with o2 but I was unable to pay my bill last month I spoke to you on fone and told you I would pay you on 14th of January as I was in hospital but I’ve only got today and when I’ve went to pay it I can’t my fone now completely off
-
Ian
(@NTF_Ian) reported
from
Dunston, England
Hey @O2 have been waiting almost two hours now to collect my new phone from your metrocentre store. This is not ideal customer service.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Dave Clarke
(@Dave_Clarke_) reported
@O2 is it actually possible to talk to someone rather than the automated number which keeps hanging up? What phrase do I need to@say for this to happen. Your messaging service on the app is woeful it’s been 3 weeks trying to sort my issue #veryunhappy
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Michael Jones
(@MichaelJonesJTL) reported
@EE @EE I think you need to employ more people to handle your social media platforms. You haven’t replied to ANHONE on this tweet. @O2 even managed to reply to someone on this thread and you still haven’t. Best network/customer service my arse.
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❤️ Fran ❤️
(@frankie_franks1) reported
Awful customer service experience with @O2 this morning. Called to speak to an adviser regarding matching an online deal I had seen. The advisor chose to hang the phone up on me instead of discussing options. Utter disgrace! Certainly won’t be considering O2 in the future!
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Beth
(@Beth_is_) reported
Swear @O2 mobile data is just for a laugh, why is the signal so ****?🤨
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Gom Schoolbag
(@AlanWordley) reported
@O2 as your app is next to useless, can you please tell me how to cancel a contract that has already ended but I'm still paying for!
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Hayley
(@NoTanAussieMiss) reported
@O2 my priority app won’t open today. Is there an issue? I’ve tried deleting and reinstalling it. Just get a white screen?
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Chuck Frakes
(@frakcha) reported
from
Bolsover, England
Trying to port my number online but keep getting rejection emails - bit of help @O2
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Lily-May Collins
(@LilyMay_96) reported
Sat on hold to @O2 for nearly an hour and the PAC code they’ve given me is invalid.... send help!! @O2 is useless
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𝕄𝕒𝕩𝕚𝕞𝕚𝕝𝕝𝕚𝕒𝕟. Politcally unaffiliated.
(@BELIEVETHEREIS) reported
@O2 I bought a Sim that had the 18gb promotion on it. On the packaging it read that 'as a new customer your ppromo will be applied automatically'. Mine has not. It still shows 6 gb on the website and on the phone app. How do i get this sorted please?
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nicole eloise 🏳️🌈♿️💀💄
(@nicoleloisee) reported
@securedspirit @O2 I love that you do this bc complaints outweigh praise so much in customer facing jobs, like in the four years I was at Maccies we got TWO praise things (one for me obvs bc I’m amazing) so it really makes a difference when people do this 😭