O2 Outage in East Rainton, Sunderland, England

@O2 Currently trying to upgrade my phone. No online agents available, if I visit the store will there be someone available to help me?

@MyUNiDAYS @O2 I am trying to activate the JBL discount but no money seems to get deducted at checkout... plz help, I’m desperate for a new speaker

@O2 can someone please give me a response to a query, I have had an automated reply in dm which not helpful in anyway. I have tried my o2 app and it doesn’t help. I have also tried ringing o2 just keep getting cut off.

@O2 really bad customer service to offer a free streaming service a lot of families could use right now only for new customers. Other networks offering free services for all customers. Make me think you don’t value loyal customers at all

The speeds I’m getting from Sky Fibre Max are appalling too, sometimes I can’t even use it, it’s so awful, like scraping the barrel speeds and connectivity which just isn’t worth it. @O2 to the rescue here though because their 4G tether speeds are usually faster than Sky Fibre.

@O2 Im pleased 😊 scammers are awful!

I suspect if I cancelled the three direct debits I pay every month to @O2 they’d find time to get in touch with me. Help with setting up a new phone when their online SIM swap is banjaxed, not so much.

Lots of companies doing their bit to help. I got an email from @O2 this morning and how they are helping is allowing people to access the @NHSuk websites without using your data. Whoopy ******* doodle do. I can’t wait it’s like Christmas all over again.

@O2 you have the worst customer service ever encountered! If I could stop paying you I would! That’s your shop and by telephone

As expected @EE never cares about customer relationship and thus had not replied. @VodafoneUK @O2 if you have better options for me with 500 min India calls per month then please contact me I will port my number

You’re rolling out 5G when Newcastle doesn’t even have basic coverage, I have a 50GB contract with you and barely manage to use 2GB a month due to lack of signal/searching for free Wifi @O2

@PopcornDonuts @O2 Shocking service @O2

@2bard @intueldonsquare @northumbriapol You're right in normal circumstances, however my phone signal keeps cutting out while @O2 are upgrading to 5G, last week a man had a seizure in front of me and I was getting repeatedly disconnected from the emergency services while trying to get an ambulance.

@O2 I was supposed to get a free upgrade every 12 months but your "problems with supply" last year meant that I didn't get my new phone for over a month after I requested it, so my refresh date is a month later, which pushes it past my annual christmas trip. It's a farce.

So to be straight: because @O2 have been terrible for over a year, I can’t refresh my phone until after I get back from my Christmas trip! You’re very VERY quickly losing a customer here and I’ve been with o2 for nearly 15 years.

@O2 so… appalling service, no signal abroad, no signal at home… thought I might try to refresh my phone but it turns out that I can’t because last year there was a delay in getting my phone to me so my usual refresh date in October has been pushed back til November!

@O2 Your coverage in most of Newcastle is shocking, I live in NE2 and the best signal I get is 1 bar of 3G in my iPhone 7

@O2 Your service in NE2 is shocking

@BootneckShuffle @O2 @EE Never had a problem with O2 untill I switched my DD date. They're hopeless

@O2 is there an issue with the app data counter, mines said unavailable for the last few days

@O2 Customer services team didnt confirm this this morning, but have since been in touch. Thanks for confirming also.

@O2 have requested several call backs from a manager yet I'm still waiting. Can't be be through to one when I ring as has to be requested. Someone needs to call me back ASAP. Customer service is seriously lacking.

@O2 Yes, i pressed it and it took me to disney + and it said i needed to cancel my current subscription so i did, but the free 6 months never went on

@O2 Can you apply suggested promotions to my account even though I’ve already bought the two SE phones and ordered the Apple watches? Otherwise I'll have to cancel both contracts and am running out of time, Thanks

@O2 your customer service is appalling and I will be leaving when my contract is up. Phoned to ask why you charge almost £40 more for the Apple Watch series 6 and if you could do any deals however he was not interested. You have just lost a sale and I will be going elsewhere 👍🏻

@O2 I also got 6 months free you gave to customers but it never worked???

@lonefu_kingwolf Vodafone eh? Nice because they have MMS, I use of but they don't have MMS ffs, @O2 when will I get MMS support?

@O2 I recived 96 Premium text messages from 84222 premium text on Friday. These were sent Fraudulently. You are now charging me £80 for these and your customer services team think this is acceptable! How can you justify charging me, to pay for fraudulent use of your service?

Hi @O2 I’m not a customer but I’ve received a smishing text that links out to a spoofed O2 website. Where can I report this to?

@O2 calling customer services is a joke. Been stuck in an automated loop for 15 minutes. I just want to speak to someone!