O2 Outage Report in Hartlepool, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
The latest reports from users having issues in Hartlepool come from postal codes TS24.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hartlepool, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hartlepool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 19: Problems at O2
O2 is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (57%)
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Internet (24%)
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Total Blackout (10%)
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E-mail (4%)
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Wi-fi (4%)
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TV (1%)
Live Outage Map Near Hartlepool, England
The most recent O2 outage reports came from the following cities: Stockton-on-Tees, Redcar, Middlesbrough, Peterlee and Hartlepool.
| City | Problem Type | Report Time |
|---|---|---|
 Stockton-on-Tees |
Internet | |
| Redcar |
Phone | |
| Middlesbrough |
Internet | |
| Peterlee |
Wi-fi | |
| Stockton-on-Tees |
Total Blackout | |
| Hartlepool |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Hartlepool, England
Latest outage, problems and issue reports in Hartlepool and nearby locations:
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Nick Bishop
(@NickBishop1) reported
from
Skelton and Brotton, England
@O2 your customer service absolutely sucks. Been trying for 2 days to get a new handset and not one of your advisers have got a clue. Utter waste of time.
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laura.🧜🏼♀️✨
(@PopcornDonuts) reported
from
Middlesbrough, England
Hey @O2 I was hoping to add Disney+ to my current tarriff but everytime I click onto it on My O2 it doesn’t show up. Please can you help. I want to start streaming my favourite Disney shows.
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Muriel Sgaw
(@SgawShaw) reported
from
Seaham, England
@O2 @EleanorRylance And sack the poor employee?
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Chris W 💙
(@cawalton7) reported
from
Middlesbrough, England
@MarkEvansO2 I have just forwarded an email to you from .@O2 customer service who have not detailed the full complaint I have raised regarding poor signal and service at a specific location since 2019, that affects multiple customers and devices. I look forward to Your response.
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Luke Hockborn
(@LukeHockborn) reported
from
Billingham, England
Thought @EE customer service was bad 2 years ago when I was trying to upgrade, went to @O2 and Christ they’re even worse 💩
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✨Lisa McGrath
(@lisaall79) reported
from
Stockton-on-Tees, England
@O2 why do you expect me to pay full price for my contract when my mast has been down for 6 months so I can’t even receive the service I’m paying for 😡😡😡 @MoneySavingExp @OmbudServices
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@thegilesfamily
(@thegilesfamily2) reported
from
Redcar, England
@O2 hi didn’t win a main prize but app said had won greggs treat however the app would let me open to claim the treat
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Lisa-marie Donladson
(@lisamarie0164) reported
from
Thornaby-on-Tees, England
@O2 customer services is shocking. What does a girl have to do to change ge a date of her bill 😕🤔#o2
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laura
(@lauramckeown__) reported
from
Redcar, England
@Cristiana2195 @O2 @Apple I cba im getting absolutely nowhere talking to them in DMs🥴 Might cancel it and go elsewhere tbh
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Paddy
(@stobbsmeister) reported
from
Seaham, England
@ThreeUK counting down the days until I'm able to leave. I've overlooked the poor CS and data dead spots however the reintroduction of roaming charges (after banging the go roam drum for years) is the final straw. I'm sure I won't be the first or the last to jump to @O2
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Sarah Sinclair.
(@sarannesinclair) reported
from
Billingham, England
At least every other week since beginnings January @O2 are down. I can’t receive or answer calls or use my own data. I pay £60 a month for a phone I can never use and there apology is £1:55..
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John
(@JohnJackson010) reported
from
Thornaby-on-Tees, England
@O2 I've had no signal all day in TS area all morning... I know there thunderstorms forecast but nothing where I am?!
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Martin Walker
(@martinwalker100) reported
from
Thornaby-on-Tees, England
@O2 wow I have never been through a worse IVR in my life. I can only guess no one has ever tested it from o2. All I want to do is port a number from EE to o2, I have a PAC number ready but might have to give up!
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Gary Nolan
(@gaznolan) reported
from
Stockton-on-Tees, England
@beardedian @virginmedia @O2 Set up fee and possibly extra for the service you'll have before the next DD comes out?
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✨Lisa McGrath
(@lisaall79) reported
from
Billingham, England
Thank you @Vodafone for your excellent cust svc on my other contract for the same issue not like @O2
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🏳️🌈Matt Keena🏳️🌈
(@MattKeena) reported
from
East Rainton, England
@ODEONCinemas hello, I have a voucher code from @O2 priority for a free cinema ticket on 9th May but it’s keep saying “there was a problem adding the voucher” when I put it into the odeon app
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Simon Clayton
(@SiClayton) reported
from
Stockton-on-Tees, England
Hi @O2 @virginmedia have all todays allocated tickets for @peterkay_co_uk been sold for today? Been waiting ages - staring at a white screen…. Communication would really help please?
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Laaraib
(@laaraibk_) reported
from
Ingleby Barwick, England
@O2 HELLO!! I’ve been trying to pay my bill for two days now (it’s due tomorrow) whenever I try and pay, the money bounces back. I’ve used different bank cards now, all with money in and still the same so it’s not a problem with my bank.
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David Taylor
(@david198623) reported
from
Redcar, England
@O2 any idea whats going on with your shop on Regents Walk Tedcar as closed today ad its handy for me to go in If and problems saves going to Hill Street Centre store in Middlesbrough. I don't need any help ect today just curious as to why its shut or if shut for good. TiA
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Lynn
(@XLindyLou) reported
from
Hartlepool, England
@PopcornDonuts @O2 Shocking service @O2
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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ah-less-her
(@Alessaof2evils) reported
Another day, another hour long call to be letdown by poor customer service @O2 since losing my phone a week ago. Very frustrating. Sorry if you’re trying to call me in the meantime. DMs still open if you need me.
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Randolph James Hunt
(@Nufc12467) reported
@O2 why is the signal so **** in my area? cheers
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Phil Harvey 😷
(@CodeBeard) reported
@O2 You give other companies customer details so those companies can pester your customer and are paid on sales. Customer has to ‘update marketing preferences’ (opt out) to stop it.
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Daniella
(@daniellakg) reported
@O2 what is this appalling service!? dealing with credit check team - no reply after numerous emails...apparently my issue was transferred to a "backend" team but they can't be contacted so no idea what's going on 👎 I don't understand this when I'm wanting to be a customer🤔
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Aisling Gallagher (join a union)
(@twoshadesofhope) reported
@O2 hi, i can’t log into the o2 venue app to get a ticket for a gig I bought via ticketmaster resale, the ticketmaster log in details are correct. Can someone please help me?
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Little Bee 💙
(@Shelley_Jenkin) reported
@O2 help my phone isn't making calls. 'Sim not allowed'. I've restarted and updated software, removed sim - still not working. How can I fix this?
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david
(@david43ni) reported
O2 had the oddest off errors last night said that 4g is removed from my account @O2 just on my iPhone
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Josie
(@josiejm167) reported
Swear what point paying for 5G or data if travel anywhere in the uk and dosnt work or it slow @O2 and report and say area is fine 🙄😩🫠
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K
(@kt9898_k) reported
@Klostarinthesky @O2 @ThreeUK Wouldn’t recommend going to o2 I moved across on the 25th August with a PAC code still can’t receive calls or texts. I’ve spent hours and hours on the phone to their customer services and no one has helped.
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Hasan
(@ha54n_) reported
What’s happening with @O2 lately? The internet seems to painfully slow in many areas also phone calls keeps dropping. Customer service been no help at all.