O2 Outage Report in Hebburn, South Tyneside, England
No problems detected
If you are having issues, please submit a report below.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hebburn, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hebburn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
-
Phone (53%)
-
Internet (26%)
-
Total Blackout (14%)
-
E-mail (3%)
-
Wi-fi (3%)
-
TV (%)
Live Outage Map Near Hebburn, South Tyneside, England
The most recent O2 outage reports came from the following cities: Jarrow, Newcastle upon Tyne, Cramlington, North Shields, Stanley and Gateshead.
| City | Problem Type | Report Time |
|---|---|---|
 Jarrow |
Phone | |
| Newcastle upon Tyne |
Total Blackout | |
| Cramlington |
Phone | |
| Jarrow |
Total Blackout | |
| Jarrow |
Phone | |
| Newcastle upon Tyne |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Hebburn, England
Latest outage, problems and issue reports in Hebburn and nearby locations:
-
Sophie burlinson
(@SophieBur492) reported
from
Sunderland, England
For an iPhone 12 Pro meant to be 5G since November I’ve had this phone. Have i got any signs? Absolutely not. It’s now 3G @O2 bad crack.
-
Rebecca
(@_RebeccaJT) reported
from
Sunderland, England
@O2 can someone please give me a response to a query, I have had an automated reply in dm which not helpful in anyway. I have tried my o2 app and it doesn’t help. I have also tried ringing o2 just keep getting cut off.
-
🏳️🌈Matt Keena🏳️🌈
(@MattKeena) reported
from
Newcastle upon Tyne, England
@O2 are you going to reduce my bill, because the signal I’m receiving for £78 a month is shocking! Not happy
-
Victoria Murtha
(@VictoriaMurtha) reported
from
Newcastle upon Tyne, England
@O2 Currently trying to upgrade my phone. No online agents available, if I visit the store will there be someone available to help me?
-
Andros 👾👾👾
(@doc_drops) reported
from
Newcastle upon Tyne, England
@O2 my sim stopped working, I can’t ring 202, can’t go to your shops and your live chat is down. Please help
-
Darran Blackshaw
(@DarranBlackshaw) reported
from
Seaton Valley, England
@O2 rang for help and answering machine says ring back in 24hrs and hangs up -really ??
-
Kathryn Baird
(@kathrynbaird_) reported
from
Cramlington, England
@O2 do you actually talk to your customers? I’ve been trying to contact you all week via the app, have called numerous times to be hung up on by an automated service and can’t get through to you at all. You’ve charged me twice for my bill & disconnected me even though I’ve paid!
-
Real Gaz on a proper bike #fbpe
(@gazza_d) reported
from
South Shields, England
@WilliamNB @giffgaff @O2 Have you asked for a different SIM? Otherwise I'd be tempted to switch as there is so much more competition now. I don't like poor service.
-
Hugh Toner
(@scoobyhugh8) reported
from
Newcastle upon Tyne, England
@O2 I’m in Newcastle for the weekend and could hardly get a service, keeping jumping from 1 bar on 5G onto 3G, couldn’t get into social media or online due to it buffering. What a waste of time moving to you from EE
-
Emma
(@Leggler75) reported
from
Gateshead, England
My husband & I have been with @O2 for 15 years plus. Can’t believe the terrible service after using them & O2 recycle. 10 phone calls later no further forward. Kept phone & no money. Disgusting 😡
-
Ruxana Nargolwala
(@RuxanaNargol) reported
from
North Gosforth, England
@hellyarrj @O2 Having the same problem. #o2 should deal with this. Totally unacceptable.
-
Bilbo Gubbins
(@andyphilipson) reported
from
Whitley Bay, England
@O2 Hey I just received a text claiming to be from yourselves saying there’s been a problem processing my bill and gives me a link to update my payment details. Pretty sure it’s fishing as my details haven’t changed. Can you confirm if I DM you a screenshot? Cheers.
-
JoshSlesser
(@Slesss_) reported
from
South Shields, England
@O2 I can’t login into my o2 app, it says I might be a bee customer and to wait 48 hours but I’ve been a member for years 🤔 it’s just randomly started doing this
-
Sami
(@Sami_antha83) reported
from
Gateshead, England
@O2sports @O2 #O2Surprises - would love to receive an @EnglandRugby top to support England men’s and women’s rugby. 🌹 putting the request out there in hope that one day as a loyal customer since BT Cellnet days I’ll get an #O2Surprises fingers crossed 🤞 🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹
-
Hugh Toner
(@scoobyhugh8) reported
from
Newcastle upon Tyne, England
@O2 how can your service be so poor in a city centre.
-
Richard
(@Richard_Y1) reported
from
Whitley Bay, England
@O2, any particular reason why signal for mobile data is so poor/pretty much non-existent in the NE30 area?
-
Muriel Sgaw
(@SgawShaw) reported
from
Seaham, England
@O2 @EleanorRylance And sack the poor employee?
-
Rebecca Thorne
(@rebeccajadetho1) reported
from
Shiremoor, England
@O2 It’s still not working
-
Sheila Robson
(@sheilavictoriaR) reported
from
Chester-le-Street, England
@O2 Im pleased 😊 scammers are awful!
-
Gracie
(@nossy1996) reported
from
Newcastle upon Tyne, England
@MyUNiDAYS @O2 I am trying to activate the JBL discount but no money seems to get deducted at checkout... plz help, I’m desperate for a new speaker
O2 Issues Reports
Latest outage, problems and issue reports in social media:
-
Mathew David
(@matyd88) reported
@O2 you escalated my issue. To call me back. I asked you to leave me a number as I have no signal! To just receive a text that sends me to a unhelpful link! Terrible customer service
-
Chris Johns
(@NOO5E666) reported
@O2 Hi is there a mast down in the CF62 3DN area? I’ve lost complete signal!
-
Officialteejoe
(@Officialteejoe2) reported
@VMO2News @wizkidayo @O2 Help me BIG WIZ , I need 500k for my rent and have gotten 300k, I’m sorry if am disturbing you at this time, Its because am really in need and I honestly feel down about the whole situation at the moment. Kindly assist me Bigwiz . God Bless BIG WIZ
-
specsof81
(@SPECSOF81) reported
@Ocado @NOW any chance u can reduce heavily the unnecesary amounts of that bloody advert please its nearly as bad as the @O2 one from previous weeks... hating the brand, and im not the only one. #adverts #nowtv
-
Sarah
(@Sarah_Venners) reported
@O2 this customer service literally could not be worse you are a joke
-
Souza E
(@bdesouza29) reported
@O2 How to activate double data on my new sim contract? (as I have virgin broadband too) #helpinghand #help
-
Lynelle Baggaley
(@_BLynelle) reported
@O2 hi there. I sent my phone off to o2 recycle and it got delivered on Wednesday 24th but the tracking on o2recycle says trade in submitted. Worried that its not at least changed to received. Emailed but no answer. Can you help?
-
Louloulately
(@StokieLouLou) reported
@O2 Tried that - can’t get through. Can you issue weblink so I can pay by card please?
-
URBAN VANLIFE
(@theurbanexplor2) reported
@O2 HAS THE WORST TELEPHONE SERVICE IN THE WHOLE WORLD, I swear squid games would be easier to navigate and get through, AND IM PAYING FOR THIS RUBBISH, we can't wait to get rid of these accounts and move over to @EE
-
Captain
(@captain_manic) reported
@O2 I've just used your live chat to try and find a better deal only for your rep to try & mislead me into a more expensive contract than you are offering elsewhere online, I'm in poor health explained my needs & they tried to get me into a contract £10 more a month ! Shame on you