O2

O2 Outage Report in Whickham, Gateshead, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Whickham, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Whickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Whickham, Gateshead, England 10/08/2024 15:15

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (52%)

    Phone (52%)

  2. Internet (26%)

    Internet (26%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. E-mail (3%)

    E-mail (3%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Live Outage Map Near Whickham, Gateshead, England

The most recent O2 outage reports came from the following cities: Jarrow, Newcastle upon Tyne, Cramlington, North Shields, Stanley, Gateshead and Durham.

Loading map, please wait...
City Problem Type Report Time
United KingdomJarrow Phone
United KingdomNewcastle upon Tyne Total Blackout
United KingdomCramlington Phone
United KingdomJarrow Total Blackout
United KingdomJarrow Phone
United KingdomNewcastle upon Tyne Phone

Community Discussion

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O2 Issues Reports Near Whickham, England

Latest outage, problems and issue reports in Whickham and nearby locations:

  • VictoriaMurtha Victoria Murtha (@VictoriaMurtha) reported from Newcastle upon Tyne, England

    @O2 Currently trying to upgrade my phone. No online agents available, if I visit the store will there be someone available to help me?

  • rebeccajadetho1 Rebecca Thorne (@rebeccajadetho1) reported from Shiremoor, England

    @O2 It’s still not working

  • ilovefluffy andrew 🎃 (@ilovefluffy) reported from Newcastle upon Tyne, England

    @2bard @intueldonsquare @northumbriapol You're right in normal circumstances, however my phone signal keeps cutting out while @O2 are upgrading to 5G, last week a man had a seizure in front of me and I was getting repeatedly disconnected from the emergency services while trying to get an ambulance.

  • kathrynbaird_ Kathryn Baird (@kathrynbaird_) reported from Cramlington, England

    @O2 do you actually talk to your customers? I’ve been trying to contact you all week via the app, have called numerous times to be hung up on by an automated service and can’t get through to you at all. You’ve charged me twice for my bill & disconnected me even though I’ve paid!

  • TCHL Tim Luckhurst (@TCHL) reported from Durham, England

    @O2 I repeat: your customer service is appalling.

  • andyphilipson Bilbo Gubbins (@andyphilipson) reported from Whitley Bay, England

    @O2 Hey I just received a text claiming to be from yourselves saying there’s been a problem processing my bill and gives me a link to update my payment details. Pretty sure it’s fishing as my details haven’t changed. Can you confirm if I DM you a screenshot? Cheers.

  • timlibrarian Tim Fowler (@timlibrarian) reported from Bearpark, England

    I suspect if I cancelled the three direct debits I pay every month to @O2 they’d find time to get in touch with me. Help with setting up a new phone when their online SIM swap is banjaxed, not so much.

  • sarahhunter25 sarah hunter (@sarahhunter25) reported from Durham, England

    @O2 hi I need some help. I've just been given the #GalaxyWatch3 as a birthday gift. Its the 4g version where I need a e-sim. I've contacted customer services but I haven't a clue what to do can you help? Thanks. Sarah.

  • sheilavictoriaR Sheila Robson (@sheilavictoriaR) reported from Chester-le-Street, England

    @O2 Im pleased 😊 scammers are awful!

  • doc_drops Santa Drops is coming to Toon 🎅🎅 (@doc_drops) reported from Newcastle upon Tyne, England

    You’re rolling out 5G when Newcastle doesn’t even have basic coverage, I have a 50GB contract with you and barely manage to use 2GB a month due to lack of signal/searching for free Wifi @O2

  • engg_rky Raj (@engg_rky) reported from Newcastle upon Tyne, England

    As expected @EE never cares about customer relationship and thus had not replied. @VodafoneUK @O2 if you have better options for me with 500 min India calls per month then please contact me I will port my number

  • nossy1996 Gracie (@nossy1996) reported from Newcastle upon Tyne, England

    @MyUNiDAYS @O2 I am trying to activate the JBL discount but no money seems to get deducted at checkout... plz help, I’m desperate for a new speaker

  • TCHL Tim Luckhurst (@TCHL) reported from Durham, England

    @O2 your customer service is appalling. You should be ashamed.

  • RuxanaNargol Ruxana Nargolwala (@RuxanaNargol) reported from North Gosforth, England

    @hellyarrj @O2 Having the same problem. #o2 should deal with this. Totally unacceptable.

  • AngieOrrick Angie Orrick (@AngieOrrick) reported from Walker Gate, England

    @O2 you have the worst customer service ever encountered! If I could stop paying you I would! That’s your shop and by telephone

  • headcoverlova Paul Frampton (@headcoverlova) reported from Bearpark, England

    @O2 really bad customer service to offer a free streaming service a lot of families could use right now only for new customers. Other networks offering free services for all customers. Make me think you don’t value loyal customers at all

  • fredspoon philip (@fredspoon) reported from Chester-le-Street, England

    Lots of companies doing their bit to help. I got an email from @O2 this morning and how they are helping is allowing people to access the @NHSuk websites without using your data. Whoopy ******* doodle do. I can’t wait it’s like Christmas all over again.

  • _RebeccaJT Rebecca (@_RebeccaJT) reported from Sunderland, England

    @O2 can someone please give me a response to a query, I have had an automated reply in dm which not helpful in anyway. I have tried my o2 app and it doesn’t help. I have also tried ringing o2 just keep getting cut off.

  • craigblundred Craig Blundred (@craigblundred) reported from Whitley Bay, England

    @O2 hi - my wife has been trying to resolve issue with SMS settings - have disappeared yet again. Spent over an hour on live chat but keeps getting passed to different teams then cut off. Has happened before we know what needs to be done but very poor service now.

  • TCHL Tim Luckhurst (@TCHL) reported from Durham, England

    @O2 Appalling customer service. An apology is required.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • thekinaton 🔥🕊️ Jason Sensation 🔥🕊️ (@thekinaton) reported from Brighton and Hove, England

    So @o2 priority app not working at all now . Anyone else

  • BenjaminWebb4 Ben Webb (@BenjaminWebb4) reported

    @O2 You absolute *****. No one has been able to get on the app all day. Your service is horrendous, it’s laughable!

  • Mikey_Gales Mike Gales (@Mikey_Gales) reported

    @O2 Absolute Joke. Are you going to cancel all the tickets people have bought to sell on @viagogo then ?

  • LockieAdrian Adrian lockie (@LockieAdrian) reported

    @O2 Been trying all day **** service

  • pageynails amie (@pageynails) reported

    @O2 tried for 8 hours never even got to log in #joke

  • wardinouk1 ᴍᴀʀᴛɪɴ ᴡᴀʀᴅ (@wardinouk1) reported

    @O2 You cant sell out when ya website is a pile of ****....how difficult was it to set up a queue system like three mobile/ticketmaster had going on? Fairly simple process in the grand scheme of things

  • dsparks83 Dave Sparks (@dsparks83) reported

    The downtime is almost forgivable but a company the size of @o2 should have sorted it out much quicker - #o2priority still not working correctly. All in all a lot of a farce

  • J4S0N_1 Jason (@J4S0N_1) reported

    @O2 What a **** network, been trying on 2 phones since this morning and didn’t even get on the site once !!!!

  • GlynnRoberts Glynn Roberts (@GlynnRoberts) reported

    @O2 This is why your reputation is shite. How do you manage to sell you allocation of priority tickets when service is down. Most probably to resellers at higher price so you can pocket yourself more revenue. Probably sold then even higher.. big reason why lots of people leave.

  • oxander92 Xander (@oxander92) reported

    @O2 Absolutely disgraceful service today. Anyone with two brain cells could have told you how "unprecedented" the numbers would be buying tickets for Peter Kay and yet you were still woefully underprepared. I (like most people) have been trying since 9:30am only to be let down.