O2 Outage Report in Sunderland, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in Sunderland, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (53%)
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Internet (24%)
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Total Blackout (16%)
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E-mail (3%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map Near Sunderland, England
The most recent O2 outage reports came from the following cities: Newcastle upon Tyne and Gateshead.
City | Problem Type | Report Time |
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Phone | ||
Total Blackout | ||
Wi-fi | ||
Phone | ||
Phone | ||
Internet |
Community Discussion
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O2 Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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🎃👻💀🙀🧟♂️ #booToYou (@ilovefluffy) reported from Newcastle upon Tyne, England
@O2 so… appalling service, no signal abroad, no signal at home… thought I might try to refresh my phone but it turns out that I can’t because last year there was a delay in getting my phone to me so my usual refresh date in October has been pushed back til November!
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Kyle Marleau (@KyleMarleau) reported from Walker Gate, England
@christe1 @O2 It’s identical but @O2 claims they never heard of it. It’s on their website. 🐍
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Dave (@daveyK1234) reported from Walker Gate, England
@Blyth_Spartans @O2 It was bad enough live I don’t need to see it again 😏.
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simon keenan (@simonkeenan007) reported from South Shields, England
@O2 Ignore me I'm being stupid lol, now let's move alone and ignore what I said have a great day and thank you
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Spooky Scary Skeledrops🎃🎃🎃 (@doc_drops) reported from Newcastle upon Tyne, England
@O2 Your coverage in most of Newcastle is shocking, I live in NE2 and the best signal I get is 1 bar of 3G in my iPhone 7
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Angie Orrick (@AngieOrrick) reported from Walker Gate, England
@O2 you have the worst customer service ever encountered! If I could stop paying you I would! That’s your shop and by telephone
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andrew 🎃 (@ilovefluffy) reported from Newcastle upon Tyne, England
@O2 I was supposed to get a free upgrade every 12 months but your "problems with supply" last year meant that I didn't get my new phone for over a month after I requested it, so my refresh date is a month later, which pushes it past my annual christmas trip. It's a farce.
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Kyle Marleau (@KyleMarleau) reported from Walker Gate, England
I’m curious how my number for sold ... I think @O2 sold it. Was only 3 for 4 years. Zero issue. Was on o2 for 4 months and this happened. Bullshit.
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Lauraaaa (@Lauras95) reported from Gateshead, England
@O2 I'll try one of these out. I've never had this problem before so hopefully it was just a one off mishap.
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🎃👻💀🙀🧟♂️ #booToYou (@ilovefluffy) reported from Newcastle upon Tyne, England
So to be straight: because @O2 have been terrible for over a year, I can’t refresh my phone until after I get back from my Christmas trip! You’re very VERY quickly losing a customer here and I’ve been with o2 for nearly 15 years.
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kirsty widdowfield (@kirstynewcastle) reported from Durham, England
@O2 been charged for a premium service that wasn’t me. How do I go about getting a refund when I can’t get through on the number that billed me
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Spooky Scary Skeledrops🎃🎃🎃 (@doc_drops) reported from Newcastle upon Tyne, England
@O2 Your service in NE2 is shocking
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peter nixon (@petern280) reported from Springwell, England
@O2 is there an issue with the app data counter, mines said unavailable for the last few days
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Craig Blundred (@craigblundred) reported from Whitley Bay, England
@O2 hi - my wife has been trying to resolve issue with SMS settings - have disappeared yet again. Spent over an hour on live chat but keeps getting passed to different teams then cut off. Has happened before we know what needs to be done but very poor service now.
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Raj (@engg_rky) reported from Newcastle upon Tyne, England
As expected @EE never cares about customer relationship and thus had not replied. @VodafoneUK @O2 if you have better options for me with 500 min India calls per month then please contact me I will port my number
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🇬🇧🏴 Scott Barron 🇬🇧🏴 (@scottbarron90) reported from Brandon, England
@O2 what a waste of money it is I pay for you're service every month. Another mast issue in my area, no calls or texts all day, I ise this phone for buisness Yet again lost more money through o2 and the rubbish equipment I've never had this issue with any other service provider
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Santa Drops is coming to Toon 🎅🎅 (@doc_drops) reported from Newcastle upon Tyne, England
You’re rolling out 5G when Newcastle doesn’t even have basic coverage, I have a 50GB contract with you and barely manage to use 2GB a month due to lack of signal/searching for free Wifi @O2
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Kyle Marleau (@KyleMarleau) reported from Walker Gate, England
@LukeSwinden @O2 I’m in the same battle with them. I claim they never heard of it. Can’t block that number. It’s not their fault. I signed up. I didn’t. Never heard of that before. I think @O2 sold my number or something. Shady
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Darren (@DarrenMorgan) reported from Washington, England
@BootneckShuffle @O2 @EE Never had a problem with O2 untill I switched my DD date. They're hopeless
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andrew 🎃 (@ilovefluffy) reported from Newcastle upon Tyne, England
@2bard @intueldonsquare @northumbriapol You're right in normal circumstances, however my phone signal keeps cutting out while @O2 are upgrading to 5G, last week a man had a seizure in front of me and I was getting repeatedly disconnected from the emergency services while trying to get an ambulance.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Jay (@join4te) reported
@O2 Day 73 of 365 on trying to get O2 to fix their phone customer service. 1) If you ring and ask for an e-sim for an Apple Watch then good luck with that. Staff seem very untrained. 2) Calls disconnect too much when speaking on 202. 3) The whole IVR system feels dated.
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Kevin Graham (@kevgraster) reported
@O2 You website has reported high network traffic and slow speeds (advising to use WiFi! When I pay for data) for 6 months now! Are you upgrading? Must be some improvements!
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HughJahFink (@hughjahfink) reported
@cbc_75 @O2 @O2 are you listening? You are losing customers because you do not service SE london properly. Been the case for 5+ years.
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mamon (@silentobsello) reported
@O2 I have been trying to port my number to o2 but the porting request is not getting activated since the past 3 days. And no one is able to help. A complete waste of time and money.
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Jake Taylor (@_TaylorJake) reported
@jibbajabbasteve @O2 I used to be on 02 when I kept seeing these issues occur. I'm currently on ID which piggybacks the 3 network and I get very good coverage even on 5G on my Samsung S22 👍
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Random Man (@RandomM02176892) reported
@O2 Yeah - still not working, even tried on a different device
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Michael Robert Richa (@richa_michael) reported
@O2 I have had no service since the middle of September I have been using your network checker which has been telling me there's a problem with the mast. You've used every excuse and still not fixed I'm disgusted with the service and I deserve a refund on my bill
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Georgina Mercy-Shields (@GeorginaRMercy) reported
@O2 I think it’s utterly disgusting that you are promoting @chrisbrown’s tour. He’s gotten away with over ten years of abuse against women. No wonder you’ve barely sold any tickets. You’ve just lost a loyal customer of 15+ years.
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Sheritzy (@sheritzy) reported
I think @o2 are having issues cos I've not had good data for days now 😭
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Victoria anderton (@Victoriaandert6) reported
@O2 why am I paying £73 per month for a completely unusable service?!?!