O2 outages and service status in Sunderland, England
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- O2 generated 0 outage signals in the last 24 hours around Sunderland, including 0 direct reports.
- The most common problems reported in this area mention Phone.
- Phone (100%)
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in Sunderland, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Sunderland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Sunderland, England
The most recent O2 outage reports came from the following cities: Gateshead, North Shields, and Newcastle upon Tyne.
| City | Problem Type | Report Time |
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Phone | 20 days ago |
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Internet | 1 month ago |
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Internet | 2 months ago |
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Phone | 2 months ago |
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Phone | 4 months ago |
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Phone | 4 months ago |
Community Discussion
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O2 Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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Ian (@NTF_Ian) reported from Dunston, EnglandHey @O2 have been waiting almost two hours now to collect my new phone from your metrocentre store. This is not ideal customer service.
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🇬🇧🏴 Scott Barron 🇬🇧🏴 (@scottbarron90) reported from Brandon, England@O2 what a waste of money it is I pay for you're service every month. Another mast issue in my area, no calls or texts all day, I ise this phone for buisness Yet again lost more money through o2 and the rubbish equipment I've never had this issue with any other service provider
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JoshSlesser (@Slesss_) reported from South Shields, England@O2 I can’t login into my o2 app, it says I might be a bee customer and to wait 48 hours but I’ve been a member for years 🤔 it’s just randomly started doing this
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andrew 🎃 (@ilovefluffy) reported from Newcastle upon Tyne, England@O2 I was supposed to get a free upgrade every 12 months but your "problems with supply" last year meant that I didn't get my new phone for over a month after I requested it, so my refresh date is a month later, which pushes it past my annual christmas trip. It's a farce.
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Donna_xx (@Donna_xx) reported from Sunderland, England@O2 is it the normal that I STILL can’t get onto my priority app after it being down for maintenance??
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sarah hunter (@sarahhunter25) reported from Durham, England.@O2 customer services are no help at all. I can't pay my bill over the app or online as it says payment being processed when no payment has been made despite attempts. Now getting emails saying I'll be charged of no payment is received. I'm trying to make a payment but no help.
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nufc4life (@CraigSi64474606) reported from Newcastle upon Tyne, England@O2 Hey i wounded if you can help me I have a contact with o2 but I was unable to pay my bill last month I spoke to you on fone and told you I would pay you on 14th of January as I was in hospital but I’ve only got today and when I’ve went to pay it I can’t my fone now completely off
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Raj (@engg_rky) reported from Newcastle upon Tyne, EnglandAs expected @EE never cares about customer relationship and thus had not replied. @VodafoneUK @O2 if you have better options for me with 500 min India calls per month then please contact me I will port my number
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gavin wells (@gavwells77) reported from South Shields, England@O2 spent an hour to try and sort out and cancel an account and have been cut off 6 times now #not happy
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nufc4life (@CraigSi64474606) reported from Newcastle upon Tyne, England@O2 and can’t even login to my o2 account online to pay it that way
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Dave (@daveyK1234) reported from Walker Gate, England@Blyth_Spartans @O2 It was bad enough live I don’t need to see it again 😏.
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nufc4life (@CraigSi64474606) reported from Newcastle upon Tyne, England@O2 Hey i wounded if you can help me I have a contact with o2 but I was unable to pay my bill last month I spoke to you on fone and told you I would pay you on 14th of January as I was in hospital but I’ve only got today and when I’ve went to pay it I can’t my fone now completely off
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peter nixon (@petern280) reported from Springwell, England@O2 is there an issue with the app data counter, mines said unavailable for the last few days
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Sheila Robson (@sheilavictoriaR) reported from Chester-le-Street, England@O2 Im pleased 😊 scammers are awful!
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Paul Frampton (@headcoverlova) reported from Bearpark, England@O2 really bad customer service to offer a free streaming service a lot of families could use right now only for new customers. Other networks offering free services for all customers. Make me think you don’t value loyal customers at all
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Andrew Willis (@ilovefluffy) reported from Sunderland Bridge, EnglandThe speeds I’m getting from Sky Fibre Max are appalling too, sometimes I can’t even use it, it’s so awful, like scraping the barrel speeds and connectivity which just isn’t worth it. @O2 to the rescue here though because their 4G tether speeds are usually faster than Sky Fibre.
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Mark Mowbray (@MarkMowbrayNE) reported from Newcastle upon Tyne, England@O2 I need to cancel 2 expired phone contracts on my account before my new o2 phone contracts become active but can't get to use the contact o2 online chat. Can you sort this for me?
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Ruxana Nargolwala (@RuxanaNargol) reported from North Gosforth, England@hellyarrj @O2 Having the same problem. #o2 should deal with this. Totally unacceptable.
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Gracie (@nossy1996) reported from Newcastle upon Tyne, England@MyUNiDAYS @O2 I am trying to activate the JBL discount but no money seems to get deducted at checkout... plz help, I’m desperate for a new speaker
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Tommy Winter (@TommyWinter23) reported from Blaydon-on-Tyne, England@O2 hello. Do you have a link for the “keep my number” form. Website isn’t helping and store said they couldn’t help as already had the SIM card
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Beatrice (@BeaLittlMonster) reportedWe’ve tried absolutely everything to buy two tickets for the opening night of @ArianaGrande in London. We’ve even contacted the @O2 to ask about accessible seating, as my girlfriend have a disability and the Nimbus Card, but we haven’t been able to get any help or clear guidance
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Mick Johnson (@kaznyemh) reported@dbcxptures O2 gone really poor, I’m in Cornwall no reception in most places, avoid @O2
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kathryn green (@oujibob) reported****** off now been with @O2 for years and the last two weeks I’ve had no service and things only work when I’m connected to WiFi. Can’t ring them to sort it and trying to do a complaints form and even that won’t sodding send
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🇺🇦 Clive Davies #FBPE 🔶🇬🇧🇪🇺🇭🇰 (@CliveDaviesUK) reported.@virginmedia So 2 days with no TV, no broadband, no landline and an @o2 mobile with no signal. A fix date of 15th July!!!? Zero means of communication. Totally unreliable. What a dreadful company you are. So pleased you got fined. When will this be fixed?
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Andrew willoughby (@andrewwillough3) reportedWhat the hell has happened to @O2 mobile phone coverage over the last few months. The areas where my phone reads No Signal is becoming ridiculous, making my job as a courier virtually impossible, as the GPS continually dropping out
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Andy Comfort (@andycomfort) reported@daviddunninguk @O2 No signal in much of Beverley. Poor in parts of central Hull and I’m on 2 bars of signal in Barton-upon-Humber. I’ve been with them since they were Cellnet when O2 was just dioxygen.
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H3Cryptocrypto (@H3Cryptocrypto) reported@nokaysports @EnglandRugby @O2 Stupid made up rule just like all blacks, he could pick them for extenuating circumstances
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John Burrows (@John34968211) reported@o2 What an awful company to deal with Can’t even complain online Been trying for days Love a DM though Still won’t fix your problem 2 months and counting Happy to take my daughters money though🤮
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Benedict Ratchford (@TheBenRatch) reported@O2 you're a disgrace. Don't like complaints do you? Faffed me about on here, try sending a formal complaint and then says 'there's been an error'. Your complaints procedure is just as crap as you're service and coverage. Don't send me another link that doesn't work either.
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gary parsons (@gazparsons10) reported@MapdraughterUK @O2 awful, will be changing provider as soon as out of contract