O2 Outage Report in Sunderland Bridge, County Durham, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland Bridge, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Sunderland Bridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (30%)
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Total Blackout (16%)
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E-mail (3%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map Near Sunderland Bridge, County Durham, England
The most recent O2 outage reports came from the following cities: Durham.
| City | Problem Type | Report Time |
|---|---|---|
 Durham |
Total Blackout | |
| Stockton-on-Tees |
Internet | |
| Stockton-on-Tees |
Wi-fi | |
| Stockton-on-Tees |
Internet | |
| Sunderland |
Phone | |
| Bishop Auckland |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Sunderland Bridge, England
Latest outage, problems and issue reports in Sunderland Bridge and nearby locations:
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✨Lisa McGrath
(@lisaall79) reported
from
Stockton-on-Tees, England
@O2 why do you expect me to pay full price for my contract when my mast has been down for 6 months so I can’t even receive the service I’m paying for 😡😡😡 @MoneySavingExp @OmbudServices
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sarah hunter
(@sarahhunter25) reported
from
Durham, England
@O2 hi I need some help. I've just been given the #GalaxyWatch3 as a birthday gift. Its the 4g version where I need a e-sim. I've contacted customer services but I haven't a clue what to do can you help? Thanks. Sarah.
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✨Lisa McGrath
(@lisaall79) reported
from
Billingham, England
Thank you @Vodafone for your excellent cust svc on my other contract for the same issue not like @O2
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Tim Luckhurst
(@TCHL) reported
from
Durham, England
@O2 I repeat: your customer service is appalling.
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Darren
(@DarrenMorgan) reported
from
Washington, England
@BootneckShuffle @O2 @EE Never had a problem with O2 untill I switched my DD date. They're hopeless
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Andrew Willis
(@ilovefluffy) reported
from
Sunderland Bridge, England
The speeds I’m getting from Sky Fibre Max are appalling too, sometimes I can’t even use it, it’s so awful, like scraping the barrel speeds and connectivity which just isn’t worth it. @O2 to the rescue here though because their 4G tether speeds are usually faster than Sky Fibre.
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Luke Hockborn
(@LukeHockborn) reported
from
Billingham, England
Thought @EE customer service was bad 2 years ago when I was trying to upgrade, went to @O2 and Christ they’re even worse 💩
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Tim Luckhurst
(@TCHL) reported
from
Durham, England
@O2 Appalling customer service. An apology is required.
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🇬🇧🏴 Scott Barron 🇬🇧🏴
(@scottbarron90) reported
from
Brandon, England
@O2 what a waste of money it is I pay for you're service every month. Another mast issue in my area, no calls or texts all day, I ise this phone for buisness Yet again lost more money through o2 and the rubbish equipment I've never had this issue with any other service provider
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Rebecca
(@_RebeccaJT) reported
from
Sunderland, England
@O2 can someone please give me a response to a query, I have had an automated reply in dm which not helpful in anyway. I have tried my o2 app and it doesn’t help. I have also tried ringing o2 just keep getting cut off.
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Sarah Sinclair.
(@sarannesinclair) reported
from
Billingham, England
At least every other week since beginnings January @O2 are down. I can’t receive or answer calls or use my own data. I pay £60 a month for a phone I can never use and there apology is £1:55..
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Sheila Robson
(@sheilavictoriaR) reported
from
Chester-le-Street, England
@O2 Im pleased 😊 scammers are awful!
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Tim Fowler
(@timlibrarian) reported
from
Bearpark, England
I suspect if I cancelled the three direct debits I pay every month to @O2 they’d find time to get in touch with me. Help with setting up a new phone when their online SIM swap is banjaxed, not so much.
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Marcus
(@MarcusSummers81) reported
from
Newton Aycliffe, England
Hi @O2 I have an access code for Glastonbury live feed but it keeps coming up invalid even though it's the one I was sent by you, can you help please?
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P Tumilty P
(@ppayne76) reported
from
New Brancepeth, England
@O2 how do I cancel Netflix that are extra charges on my number?
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philip
(@fredspoon) reported
from
Chester-le-Street, England
Lots of companies doing their bit to help. I got an email from @O2 this morning and how they are helping is allowing people to access the @NHSuk websites without using your data. Whoopy ******* doodle do. I can’t wait it’s like Christmas all over again.
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kirsty widdowfield
(@kirstynewcastle) reported
from
Durham, England
@O2 been charged for a premium service that wasn’t me. How do I go about getting a refund when I can’t get through on the number that billed me
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Paul Frampton
(@headcoverlova) reported
from
Bearpark, England
@O2 really bad customer service to offer a free streaming service a lot of families could use right now only for new customers. Other networks offering free services for all customers. Make me think you don’t value loyal customers at all
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Sophie burlinson
(@SophieBur492) reported
from
Sunderland, England
For an iPhone 12 Pro meant to be 5G since November I’ve had this phone. Have i got any signs? Absolutely not. It’s now 3G @O2 bad crack.
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Tim Luckhurst
(@TCHL) reported
from
Durham, England
@O2 your customer service is appalling. You should be ashamed.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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sofargone
(@lynnos) reported
I guess I’m disappointed because up till May this year I’ve found @EE customer service to be brilliant. Yet @O2 is pricing to offer a much better contract to upgrade.
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Chris Lumley
(@lumers73) reported
@EE U sound like Boris Johnson just talking bullshit, had nothing but problems for over a week. Worse network going, surprisingly I'm going to @O2 #iliveinleeds
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AJM70
(@AJM100000) reported
@O2 where is my phone? Supposed to be delivered today. Says on dpd o2 requested it back?! Nice to be contacted! Awful company
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Ccynical
(@Ccynica) reported
@O2 What's the point your internet is very slow
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Stewart Gofford 🥰🇺🇦
(@TheGoff1) reported
@O2 I have just got a notification about the upgrade of my contract and now the call spend limit has been removed ? Poor. Please add this back on, I am out of contract in a few months. 07885 583961. I have tried to chat online but get a message that you have no staff available !!
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Duncan Mellor
(@iamduncan) reported
@O2 why is your 5g so slow in Bedford. It has never been over 22MB and for weeks now it barely gets over 2MB. I only live 500 meters from a mast
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Fiftey5ontheDash
(@fiftey5onthe) reported
@O2 I am appalled as I have been a a loyal customer for many years so to be told to leave the company over a fault due to the company is very upsetting. I would like to escalate this issue as I am still without a working phone and can only make emergency calls.
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Fiftey5ontheDash
(@fiftey5onthe) reported
@O2 Mohammad Eter is the manager in the Brixton branch and was unhelpful along with the other customer service advisers. One of them told me to leave the company, stressing they will unblock my number so I can use it with another provider.
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charlotte turner
(@charlyutd78) reported
@Jfrancis94 @O2 Me too I have no mobile internet and the signal keeps going on and off, ridiculous!!
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Lauren Victoria
(@laurenvallen) reported
@o2 swapped my sim to 5G on Friday, still no network, unable to make/receive calls or texts, advised in store yesterday it should have been fixed last night… no idea when it will be resolved and no help from customer service. #o2simswap #o2down