O2

O2 Outage Report in Sunderland Bridge, County Durham, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Sunderland Bridge, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Sunderland Bridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Sunderland Bridge, County Durham, England 05/04/2025 17:55

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (55%)

    Phone (55%)

  2. Internet (24%)

    Internet (24%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (4%)

    Wi-fi (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Sunderland Bridge, County Durham, England

The most recent O2 outage reports came from the following cities: Newton Aycliffe, Stockton-on-Tees, Chester-le-Street and Sunderland.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewton Aycliffe Phone
United KingdomStockton-on-Tees Internet
United KingdomChester-le-Street Phone
United KingdomSunderland Phone
United KingdomNewton Aycliffe E-mail
United KingdomSunderland Internet

Community Discussion

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O2 Issues Reports Near Sunderland Bridge, England

Latest outage, problems and issue reports in Sunderland Bridge and nearby locations:

  • LukeHockborn Luke Hockborn (@LukeHockborn) reported from Billingham, England

    Thought @EE customer service was bad 2 years ago when I was trying to upgrade, went to @O2 and Christ they’re even worse 💩

  • TCHL Tim Luckhurst (@TCHL) reported from Durham, England

    @O2 I repeat: your customer service is appalling.

  • MattKeena 🏳️‍🌈Matt Keena🏳️‍🌈 (@MattKeena) reported from East Rainton, England

    @ODEONCinemas hello, I have a voucher code from @O2 priority for a free cinema ticket on 9th May but it’s keep saying “there was a problem adding the voucher” when I put it into the odeon app

  • ilovefluffy Andrew Willis (@ilovefluffy) reported from Sunderland Bridge, England

    The speeds I’m getting from Sky Fibre Max are appalling too, sometimes I can’t even use it, it’s so awful, like scraping the barrel speeds and connectivity which just isn’t worth it. @O2 to the rescue here though because their 4G tether speeds are usually faster than Sky Fibre.

  • ppayne76 P Tumilty P (@ppayne76) reported from New Brancepeth, England

    @O2 how do I cancel Netflix that are extra charges on my number?

  • headcoverlova Paul Frampton (@headcoverlova) reported from Bearpark, England

    @O2 really bad customer service to offer a free streaming service a lot of families could use right now only for new customers. Other networks offering free services for all customers. Make me think you don’t value loyal customers at all

  • SgawShaw Muriel Sgaw (@SgawShaw) reported from Seaham, England

    @O2 @EleanorRylance And sack the poor employee?

  • _RebeccaJT Rebecca (@_RebeccaJT) reported from Sunderland, England

    @O2 can someone please give me a response to a query, I have had an automated reply in dm which not helpful in anyway. I have tried my o2 app and it doesn’t help. I have also tried ringing o2 just keep getting cut off.

  • TCHL Tim Luckhurst (@TCHL) reported from Durham, England

    @O2 your customer service is appalling. You should be ashamed.

  • MarcusSummers81 Marcus (@MarcusSummers81) reported from Newton Aycliffe, England

    Hi @O2 I have an access code for Glastonbury live feed but it keeps coming up invalid even though it's the one I was sent by you, can you help please?

  • sarahhunter25 sarah hunter (@sarahhunter25) reported from Durham, England

    @O2 hi I need some help. I've just been given the #GalaxyWatch3 as a birthday gift. Its the 4g version where I need a e-sim. I've contacted customer services but I haven't a clue what to do can you help? Thanks. Sarah.

  • sheilavictoriaR Sheila Robson (@sheilavictoriaR) reported from Chester-le-Street, England

    @O2 Im pleased 😊 scammers are awful!

  • SophieBur492 Sophie burlinson (@SophieBur492) reported from Sunderland, England

    For an iPhone 12 Pro meant to be 5G since November I’ve had this phone. Have i got any signs? Absolutely not. It’s now 3G @O2 bad crack.

  • fredspoon philip (@fredspoon) reported from Chester-le-Street, England

    Lots of companies doing their bit to help. I got an email from @O2 this morning and how they are helping is allowing people to access the @NHSuk websites without using your data. Whoopy ******* doodle do. I can’t wait it’s like Christmas all over again.

  • gaznolan Gary Nolan (@gaznolan) reported from Stockton-on-Tees, England

    @beardedian @virginmedia @O2 Set up fee and possibly extra for the service you'll have before the next DD comes out?

  • MarcusSummers81 Marcus (@MarcusSummers81) reported from Newton Aycliffe, England

    Seriously fecked off with @DriiftLive all we wanted to was come in from a fantastic day out and enjoy #LiveAtWorthyFarm but noooo your pathetic service has ruined it all, absolute joke just glad I didn't pay but wish I could have had my @O2 treat to enjoy 😡😡😡😡😡😡

  • sarahhunter25 sarah hunter (@sarahhunter25) reported from Durham, England

    .@O2 customer services are no help at all. I can't pay my bill over the app or online as it says payment being processed when no payment has been made despite attempts. Now getting emails saying I'll be charged of no payment is received. I'm trying to make a payment but no help.

  • stobbsmeister Paddy (@stobbsmeister) reported from Seaham, England

    @ThreeUK counting down the days until I'm able to leave. I've overlooked the poor CS and data dead spots however the reintroduction of roaming charges (after banging the go roam drum for years) is the final straw. I'm sure I won't be the first or the last to jump to @O2

  • timlibrarian Tim Fowler (@timlibrarian) reported from Bearpark, England

    I suspect if I cancelled the three direct debits I pay every month to @O2 they’d find time to get in touch with me. Help with setting up a new phone when their online SIM swap is banjaxed, not so much.

  • TCHL Tim Luckhurst (@TCHL) reported from Durham, England

    @O2 Appalling customer service. An apology is required.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • OfficialNaff91 Nathan Robinson (@OfficialNaff91) reported

    @O2 @hubbubUK Fix your own network first then those 7 million will be able to use the Internet ini... Cant wait to bin o2 off, Gone absolutely shocking the last couple of years. 👍🏼

  • TayBeautyby Lashed by Tay (@TayBeautyby) reported

    Move to @O2 they said. Missed out on my employee discount due to their incompetence- I’m the one who is penalised. I thought Vodafone were bad 🤬

  • KeithHi13964017 keith not saying (@KeithHi13964017) reported

    @O2 the past 24 hours i have nothing but data problems, last month i upgraded to a new phone as i was told my previous phone was faulty and but its exactly the same issue with low signals since may last year but as always i am told that there are no issues your end, its a joke

  • mattdowning5 matt (@mattdowning5) reported

    @O2 set up a new SIM only to link with my VM account on Thursday. You've mailed me to say it's on way, but when I follow link or try logging into my o2 nothing. I will cancel if I can't access my account. Please advise

  • MrsHouse09 hannah house 💙 (@MrsHouse09) reported

    So cant make or recieve calls, send or recieve a text and no mobile data but according to @O2 there is no issue in my area 🤔

  • AndromedaP Millie Johnson (@AndromedaP) reported

    @virginmedia @O2 Help ..Two days no internet ..Oldham

  • robjamesbird Robert James Bird (@robjamesbird) reported

    @O2 Recycle is such a scam. They valued my phone at £200.. and now its valued at £40 because of "screen damage' which is utter rubbish. I can confirm it was delivered in a good condition and I have photos. Complaints are ignored. I read the forums and I am not the only one. Avoid

  • madmedicalman James (@madmedicalman) reported

    @O2 hope you can help. We’re in France. My mobile connects for internet, calls & texts. Partner is on O2 - can only make calls - no texts / internet. Any ideas.

  • Richard_P_06 Richard Pask (@Richard_P_06) reported

    @O2 @hubbubUK 3/4 Signal Bars, 4g yet not able to connect to i ternet without wifi on. Shocking

  • Jen_missbiscuit Jenna Lucey (@Jen_missbiscuit) reported

    @O2 disappointed with your coverage - been very poor for months now. No 4G anywhere and poor signal on 3G. Can’t use data without wifi. Tried all recommended tips. Can’t wait for my contract to end. After more than 10yrs, I no longer recommend @O2