O2 Outage Report in Washington, Sunderland, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Washington, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Washington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (60%)
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Internet (19%)
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Total Blackout (11%)
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Wi-fi (5%)
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E-mail (4%)
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TV (1%)
Live Outage Map Near Washington, Sunderland, England
The most recent O2 outage reports came from the following cities: Newcastle upon Tyne, Boldon Colliery, Sunderland and Peterlee.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Phone | |
| Boldon Colliery |
Phone | |
| Newcastle upon Tyne |
Phone | |
| Sunderland |
Internet | |
| Peterlee |
Phone | |
| Newcastle upon Tyne |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Washington, England
Latest outage, problems and issue reports in Washington and nearby locations:
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peter nixon
(@petern280) reported
from
Springwell, England
@O2 is there an issue with the app data counter, mines said unavailable for the last few days
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🎃👻💀🙀🧟♂️ #booToYou
(@ilovefluffy) reported
from
Newcastle upon Tyne, England
So to be straight: because @O2 have been terrible for over a year, I can’t refresh my phone until after I get back from my Christmas trip! You’re very VERY quickly losing a customer here and I’ve been with o2 for nearly 15 years.
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Santa Drops is coming to Toon 🎅🎅
(@doc_drops) reported
from
Newcastle upon Tyne, England
You’re rolling out 5G when Newcastle doesn’t even have basic coverage, I have a 50GB contract with you and barely manage to use 2GB a month due to lack of signal/searching for free Wifi @O2
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andrew 🎃
(@ilovefluffy) reported
from
Newcastle upon Tyne, England
@2bard @intueldonsquare @northumbriapol You're right in normal circumstances, however my phone signal keeps cutting out while @O2 are upgrading to 5G, last week a man had a seizure in front of me and I was getting repeatedly disconnected from the emergency services while trying to get an ambulance.
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Luke Terence Batten
(@luketerenceb) reported
from
Washington, England
@O2 I’m really not happy with my phone contract it’s far to expensive would like to cancel free of charge !!!!! Fed up of this bad customer service
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Darren
(@DarrenMorgan) reported
from
Washington, England
@BootneckShuffle @O2 @EE Never had a problem with O2 untill I switched my DD date. They're hopeless
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Kyle Marleau
(@KyleMarleau) reported
from
Walker Gate, England
@LukeSwinden @O2 I’m in the same battle with them. I claim they never heard of it. Can’t block that number. It’s not their fault. I signed up. I didn’t. Never heard of that before. I think @O2 sold my number or something. Shady
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Kyle Marleau
(@KyleMarleau) reported
from
Walker Gate, England
@christe1 @O2 It’s identical but @O2 claims they never heard of it. It’s on their website. 🐍
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andrew 🎃
(@ilovefluffy) reported
from
Newcastle upon Tyne, England
@O2 I was supposed to get a free upgrade every 12 months but your "problems with supply" last year meant that I didn't get my new phone for over a month after I requested it, so my refresh date is a month later, which pushes it past my annual christmas trip. It's a farce.
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Kyle Marleau
(@KyleMarleau) reported
from
Walker Gate, England
I’m curious how my number for sold ... I think @O2 sold it. Was only 3 for 4 years. Zero issue. Was on o2 for 4 months and this happened. Bullshit.
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Spooky Scary Skeledrops🎃🎃🎃
(@doc_drops) reported
from
Newcastle upon Tyne, England
@O2 Your service in NE2 is shocking
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Dave
(@daveyK1234) reported
from
Walker Gate, England
@Blyth_Spartans @O2 It was bad enough live I don’t need to see it again 😏.
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Craig Blundred
(@craigblundred) reported
from
Whitley Bay, England
@O2 hi - my wife has been trying to resolve issue with SMS settings - have disappeared yet again. Spent over an hour on live chat but keeps getting passed to different teams then cut off. Has happened before we know what needs to be done but very poor service now.
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Spooky Scary Skeledrops🎃🎃🎃
(@doc_drops) reported
from
Newcastle upon Tyne, England
@O2 Your coverage in most of Newcastle is shocking, I live in NE2 and the best signal I get is 1 bar of 3G in my iPhone 7
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🇬🇧🏴 Scott Barron 🇬🇧🏴
(@scottbarron90) reported
from
Brandon, England
@O2 what a waste of money it is I pay for you're service every month. Another mast issue in my area, no calls or texts all day, I ise this phone for buisness Yet again lost more money through o2 and the rubbish equipment I've never had this issue with any other service provider
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Raj
(@engg_rky) reported
from
Newcastle upon Tyne, England
As expected @EE never cares about customer relationship and thus had not replied. @VodafoneUK @O2 if you have better options for me with 500 min India calls per month then please contact me I will port my number
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simon keenan
(@simonkeenan007) reported
from
South Shields, England
@O2 Ignore me I'm being stupid lol, now let's move alone and ignore what I said have a great day and thank you
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Lauraaaa
(@Lauras95) reported
from
Gateshead, England
@O2 I'll try one of these out. I've never had this problem before so hopefully it was just a one off mishap.
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🎃👻💀🙀🧟♂️ #booToYou
(@ilovefluffy) reported
from
Newcastle upon Tyne, England
@O2 so… appalling service, no signal abroad, no signal at home… thought I might try to refresh my phone but it turns out that I can’t because last year there was a delay in getting my phone to me so my usual refresh date in October has been pushed back til November!
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kirsty widdowfield
(@kirstynewcastle) reported
from
Durham, England
@O2 been charged for a premium service that wasn’t me. How do I go about getting a refund when I can’t get through on the number that billed me
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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ConcertJunkie🦉
(@WestlifeDreams) reported
I’m so stressed by my treatment from @O2 and beside myself with frustration at their lack of help or empathy. Used to be my fave company 🙈🤔
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Jennie Stickland
(@jensneddys) reported
@O2 your customer service is terrible , I have been waiting for two days for you to sort out your error. 2 days with no work phone !! No communication and when I do ring I just get told to wait for 24hrs. Even though it’s been 48 now !!
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Kirsty Kilmurry-Arthur
(@xkursteelouisex) reported
@O2 really frustrated trying to any help on customer service. It says my network connectivity is fine but no one can hear me when I call them! This is ridiculous it’s 2022!
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ɢᴇᴋꜱᴛᴀᴄʏ
(@GekstacyMusic) reported
@Ma77Austin @ThreeUK @O2 Wait they HAD a discount? I’ve been with three for 5 years and I never knew that??🙄
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RJP
(@rjp1092) reported
I have been with @O2 my entire mobile phone life, but the crap they’ve pulled this last month is disgusting. They RANG me offering £16 a month deal for 2 years. Accepted. Turns out that’s the before VAT price and it’s only the first month it’s valid for. None of this info in T&Cs
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🇮🇪
(@C0nn0R_25) reported
@O2 I’ve just set up a new contract, but before I could be transferred back to customer service, the number cut out and now I can’t get through to anyone. Please help.
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Robert
(@djcue1986) reported
@O2 any chance of getting the signal in the ws11 and ws12 areas sorted ?? This has been going on for months there’s been a mast out in this area for a long time now . And your services are a joke your trying to flog me 5g when the 4g in my area is absolutely appalling
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Paul Jessop
(@PaulJessop) reported
@O2 why is it that my phone says it is a 4g signal but can't download anything? And don't start me about the 5g myth.
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Jack Day
(@jack_day1992) reported
@O2 please can someone explain why your still sending me letters over apparently owing you £15, really not happy I clearly haven’t been listen too been a customer for 19years and this is how you treat me 😡 I am never using O2 ever again after my contract is up
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burger moretti
(@joeburgermusic) reported
@O2 I work all over and it’s pretty much every postcode I go in. My Pal is EE and he’s always got signal and at least 4G when I dont get anything. Pointless.