O2 Outage Report in Washington, Sunderland, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Washington, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Washington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (30%)
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Total Blackout (16%)
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E-mail (3%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map Near Washington, Sunderland, England
The most recent O2 outage reports came from the following cities: North Shields, Wallsend and Durham.
| City | Problem Type | Report Time |
|---|---|---|
 North Shields |
Total Blackout | |
| Wallsend |
Phone | |
| Durham |
Total Blackout | |
| Newcastle upon Tyne |
Phone | |
| Newcastle upon Tyne |
Total Blackout | |
| Gateshead |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Washington, England
Latest outage, problems and issue reports in Washington and nearby locations:
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Philip
(@fredspoon) reported
from
Chester-le-Street, England
I am hoping that @O2 sort out their barring problem as I am not used to sending passive aggressive tweets @o2
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sarah hunter
(@sarahhunter25) reported
from
Durham, England
@altybob @O2 They usually are, I spoke to a lovely lady who put notes on the account on what customer services need to do but they wouldn't read the notes on the phone. I just got passed one person to another.
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Sophie burlinson💙💚💛❤️
(@SophieBur492) reported
from
Sunderland, England
@O2 My head when i get no signal
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Hannah
(@HannahColley) reported
from
Gateshead, England
Imagine being given exclusive access to sell presale Beyoncé tickets and your app is so bad it crashes for the whole UK. Howay @O2
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Donna_xx
(@Donna_xx) reported
from
Sunderland, England
@O2 why is the priority app down? Not good when you have priority tickets on sale at 10am !!!
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🏳️🌈Matt Keena🏳️🌈
(@MattKeena) reported
from
East Rainton, England
@ODEONCinemas hello, I have a voucher code from @O2 priority for a free cinema ticket on 9th May but it’s keep saying “there was a problem adding the voucher” when I put it into the odeon app
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sarah hunter
(@sarahhunter25) reported
from
Durham, England
.@O2 customer services are no help at all. I can't pay my bill over the app or online as it says payment being processed when no payment has been made despite attempts. Now getting emails saying I'll be charged of no payment is received. I'm trying to make a payment but no help.
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stuart urquhart
(@stuarturquhart1) reported
from
Whickham, England
@O2 website and app not working 😕
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Ian
(@NTF_Ian) reported
from
Dunston, England
Hey @O2 have been waiting almost two hours now to collect my new phone from your metrocentre store. This is not ideal customer service.
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John McCarthy
(@Danford2013) reported
from
Whickham, England
@O2 I was spammed. Then defrauded. Went to O2 shop and reported issue. Told Fraud Dept would contact within 2 days. Three further calls to O2 (2O2) and one month later still no Fraud contact and no resolution. Today notice to take another payment. @O2 any chance of sorting?
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Dean
(@smiling_cyclist) reported
from
Chester-le-Street, England
@segawhore @O2 Took 2 calls, nearly 3 hours and a messed up weekend but I got there in the end although no new phone yet. I can’t believe the service in store and the lies too.
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Dan
(@Dan05858044) reported
from
Chester-le-Street, England
@O2 literally tried for 3 days to get through to you to see if my address change had gone through. 3 f*cking days. What a heap of crap this service is.
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Scott Dixon
(@ScottD_DJMS) reported
from
Whitley Bay, England
@o2 I’ve claimed an Odeon code today on the @O2PriorityUK app but the cinema website is saying that the code is incorrect. Please help
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Michelle Hewison
(@chellehewison) reported
from
Whitley Bay, England
@O2 Any issues in the Whitley Bay (NE26) area with mobile signal this weekend? I’ve barely been able to get 3G at times let alone anything else!
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Donna_xx
(@Donna_xx) reported
from
Sunderland, England
@O2 is it the normal that I STILL can’t get onto my priority app after it being down for maintenance??
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nufc4life
(@CraigSi64474606) reported
from
Newcastle upon Tyne, England
@O2 @O2 fone now completely off and can’t even login to my o2 account online to pay it that way
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gavin wells
(@gavwells77) reported
from
South Shields, England
@O2 spent an hour to try and sort out and cancel an account and have been cut off 6 times now #not happy
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nufc4life
(@CraigSi64474606) reported
from
Newcastle upon Tyne, England
@O2 @O2 Could you help me o2 Hey i wounded if you can help me I have a contact with o2 but I was unable to pay my bill last month I spoke to you on fone and told you I would pay you on 14th of January as I was in hospital but I’ve only got today and when I’ve went to pay it I can’tmy
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
Is @O2 #priority still down after @peterkay_co_uk broke it???
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Philip
(@fredspoon) reported
from
Chester-le-Street, England
@O2 could someone help?
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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stuart caswell
(@stuartcaswell7) reported
@O2 absolutely shite network service. Literally can’t use phone unless on WiFi. Sort it out. Time to switch networks. #o2Down
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LEONARD DEATH
(@PRATAUDIT) reported
@Darkshadows74 @O2 Just taken me A 55 minute phonecall for them to do this mate. Phone went dead... then it randomly worked online. They are the worst
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Andrew Forster (Fozzer) Adidas Addict
(@fozzer007) reported
Wow @O2 — weeks of a broken voicemail and not one person who can fix it. Every agent repeats “try 1750/1760.” Still broken. Your customer care is honestly awful — no ownership, no escalation, no help. Loyal customers deserve far better. #O2 #CustomerServiceFail
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Ian G8XZD
(@G8XZD_TV) reported
Goodbye @O2 Fed up with your awful 3g service in and around #bristol This was before your inflation-busting price rise announced on Wednesday. Have also saved by ditching @virginmedia internet and its constant buffering (despite a good headline speed test). Happy bunny now.
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Samuel Griffiths
(@stsammy91) reported
@O2 I’ve lost network connection with my phone and I can’t call a customer service number. What’s the best way to contact someone. My o2 account won’t let me login
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Bob Hey
(@itsarz_uk) reported
@Ofcom @O2 Wow, O2, you sure know how to break a contract don’t you! Start a new contract in June, and you change the terms in October! I have NEVER had a mobile contract changed mid-term. Shameful. Ah well, that’s me Porting out of O2. Ofcom, what do you have to say?
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Donna Birdsall
(@DonnaBirdsall) reported
@O2 please for the love of God when is the service going to be fixed in the ub9 area?
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NicNak
(@Darkshadows74) reported
@O2 I'm having problems logging in. It is going round in circles saying verify and then change password and then it still won't let me in. I've tried both app and website.
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🍄 €ℓℓɨ€ 🍄🎗
(@every_cloud4) reported
@wcolts12 @MartinSLewis @O2 Really is. They cut off my daughter’s phone while she was in France. It was an accident they said. Could they fix it, no. Appalling.
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🐺
(@stefan655) reported
@virginmedia @O2 if we have a mega volt bundle with you where we have an O2 sim too what happens if we cancel the sim part of the contract now 02 are profiteering are increasing their prices next April?