O2 Outage Report in South Shields, South Tyneside, England

Problems in the last 24 hours in South Shields, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in South Shields, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (41%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near South Shields, England

The most recent O2 outage reports came from the following cities: Newcastle upon Tyne, and Blyth.

City	Problem Type	Report Time
Newcastle upon Tyne	Phone	24 days ago
Blyth	Phone	27 days ago
Sunderland	Phone	3 months ago
Newcastle upon Tyne	Phone	3 months ago
North Shields	Internet	4 months ago
Newcastle upon Tyne	Phone	4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near South Shields, England

Latest outage, problems and issue reports in South Shields and nearby locations:

• 
  🎃👻💀🙀🧟‍♂️ #booToYou (@ilovefluffy) reported 42 seconds ago from Newcastle upon Tyne, England

  @O2 so… appalling service, no signal abroad, no signal at home… thought I might try to refresh my phone but it turns out that I can’t because last year there was a delay in getting my phone to me so my usual refresh date in October has been pushed back til November!

• 
  philip (@fredspoon) reported 2 minutes ago from Chester-le-Street, England

  Lots of companies doing their bit to help. I got an email from @O2 this morning and how they are helping is allowing people to access the @NHSuk websites without using your data. Whoopy ******* doodle do. I can’t wait it’s like Christmas all over again.

• 
  Rebecca (@_RebeccaJT) reported 2 minutes ago from Sunderland, England

  @O2 can someone please give me a response to a query, I have had an automated reply in dm which not helpful in anyway. I have tried my o2 app and it doesn’t help. I have also tried ringing o2 just keep getting cut off.

• 
  Sheila Robson (@sheilavictoriaR) reported 3 minutes ago from Chester-le-Street, England

  @O2 Im pleased 😊 scammers are awful!

• 
  Ruxana Nargolwala (@RuxanaNargol) reported 10 minutes ago from North Gosforth, England

  @hellyarrj @O2 Having the same problem. #o2 should deal with this. Totally unacceptable.

• 
  Angie Orrick (@AngieOrrick) reported 11 minutes ago from Walker Gate, England

  @O2 you have the worst customer service ever encountered! If I could stop paying you I would! That’s your shop and by telephone

• 
  Gracie (@nossy1996) reported 16 minutes ago from Newcastle upon Tyne, England

  @MyUNiDAYS @O2 I am trying to activate the JBL discount but no money seems to get deducted at checkout... plz help, I’m desperate for a new speaker

• 
  Raj (@engg_rky) reported 18 minutes ago from Newcastle upon Tyne, England

  As expected @EE never cares about customer relationship and thus had not replied. @VodafoneUK @O2 if you have better options for me with 500 min India calls per month then please contact me I will port my number

• 
  Victoria Murtha (@VictoriaMurtha) reported 24 minutes ago from Newcastle upon Tyne, England

  @O2 Currently trying to upgrade my phone. No online agents available, if I visit the store will there be someone available to help me?

• 
  Andros 👾👾👾 (@doc_drops) reported 25 minutes ago from Newcastle upon Tyne, England

  @O2 my sim stopped working, I can’t ring 202, can’t go to your shops and your live chat is down. Please help

• 
  Rebecca Thorne (@rebeccajadetho1) reported 28 minutes ago from Shiremoor, England

  @O2 It’s still not working

• 
  🎃👻💀🙀🧟‍♂️ #booToYou (@ilovefluffy) reported 29 minutes ago from Newcastle upon Tyne, England

  So to be straight: because @O2 have been terrible for over a year, I can’t refresh my phone until after I get back from my Christmas trip! You’re very VERY quickly losing a customer here and I’ve been with o2 for nearly 15 years.

• 
  Adam Hill (@adshill) reported 30 minutes ago from Morpeth, England

  @O2 I’ve just been told that the only way I can use My O2 is to setup a new email account despite My O2 saying it’s the phone number that is the problem. Do I have to have two email accounts just for O2? Seems utterly absurd.

• 
  andrew 🎃 (@ilovefluffy) reported 33 minutes ago from Newcastle upon Tyne, England

  @O2 I was supposed to get a free upgrade every 12 months but your "problems with supply" last year meant that I didn't get my new phone for over a month after I requested it, so my refresh date is a month later, which pushes it past my annual christmas trip. It's a farce.

• 
  Kathryn Baird (@kathrynbaird_) reported 35 minutes ago from Cramlington, England

  @O2 do you actually talk to your customers? I’ve been trying to contact you all week via the app, have called numerous times to be hung up on by an automated service and can’t get through to you at all. You’ve charged me twice for my bill & disconnected me even though I’ve paid!

• 
  Craig Blundred (@craigblundred) reported 40 minutes ago from Whitley Bay, England

  @O2 hi - my wife has been trying to resolve issue with SMS settings - have disappeared yet again. Spent over an hour on live chat but keeps getting passed to different teams then cut off. Has happened before we know what needs to be done but very poor service now.

• 
  andrew 🎃 (@ilovefluffy) reported 45 minutes ago from Newcastle upon Tyne, England

  @2bard @intueldonsquare @northumbriapol You're right in normal circumstances, however my phone signal keeps cutting out while @O2 are upgrading to 5G, last week a man had a seizure in front of me and I was getting repeatedly disconnected from the emergency services while trying to get an ambulance.

• 
  Bilbo Gubbins (@andyphilipson) reported 50 minutes ago from Whitley Bay, England

  @O2 Hey I just received a text claiming to be from yourselves saying there’s been a problem processing my bill and gives me a link to update my payment details. Pretty sure it’s fishing as my details haven’t changed. Can you confirm if I DM you a screenshot? Cheers.

• 
  Emma (@Leggler75) reported 56 minutes ago from Gateshead, England

  My husband & I have been with @O2 for 15 years plus. Can’t believe the terrible service after using them & O2 recycle. 10 phone calls later no further forward. Kept phone & no money. Disgusting 😡

• 
  Santa Drops is coming to Toon 🎅🎅 (@doc_drops) reported 57 minutes ago from Newcastle upon Tyne, England

  You’re rolling out 5G when Newcastle doesn’t even have basic coverage, I have a 50GB contract with you and barely manage to use 2GB a month due to lack of signal/searching for free Wifi @O2

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mark Davison (@sportymale33) reported 5 minutes ago

  @O2 I think your call handlers absolutely suck at there jobs they simply don’t do the job properly I’m fuming at the way I have been treated and I’ve been a customer for 20 years I’m seething at the treatment if all your customers the same you will simply go out of business

• 
  Ella (@ElenaGretina) reported 9 minutes ago

  @O2 the poorest customer service. Always telling me lies. Regret joining: :(

• 
  Lisa (@Bilsbbb) reported 9 minutes ago

  @O2 I sent my phone to O2 recycle in the packaging you sent me, but am yet to receive confirmation that you’ve processed it. I have the Royal Mail tracking to say it’s arrived, but didn’t put my trade in summary in the package because my details were on your packaging. Help pls!

• 
  Mark Watson (@Markwatson23) reported 9 minutes ago

  @O2 Are horrendous and I'd never use them again, I think this is common knowledge now

• 
  KT (@kaaatzx) reported 11 minutes ago

  @O2 I can’t make calls and I’ve got no 4g either. Was the same all day and still the same now. I’ve checked all my settings, it’s nothing I’ve done. And your website says you’re having issues at every postcode I enter ?

• 
  Adam Crawford (@AdzCrawford2003) reported 12 minutes ago

  @aloadobollo1969 @O2 @BlossomsBand You'll probably be asked to take test and there's no issue with that. Vax passports very unlikely as it'll be up to the individual venues and most of them don't agree with it.

• 
  And Still..... (@JDSeb) reported 13 minutes ago

  @O2 I may aswell use smoke signals to contact people cause your signal in my area is 🐶💩

• 
  Ian Moss (@coty042) reported 13 minutes ago

  Your coverage is dire in Ripley, Nottingham @o2. More service upgrades or just rubbish?

• 
  chloé (@chloeannelillia) reported 23 minutes ago

  @O2 is there anyone i can contact about my bill? i paid my phone off over a year ago and the contract was supposed to come down yet i’ve noticed i’m somehow being charged more than my old contract?

• 
  Beth Mitchell (@bethym09) reported 24 minutes ago

  Please avoid @O2. Can't manage their direct debits, blame customers for their internal errors, complaint process is non existent I'm left with a damaged credit rating and constant payment issues. They're service is abysmal. I've been hung up on, laughed at, LIED TO etc!