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O2 Outage Report in South Shields, South Tyneside, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in South Shields, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in South Shields, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 42% Phone (42%)
  • 31% Internet (31%)
  • 22% Total Blackout (22%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near South Shields, England

The most recent O2 outage reports came from the following cities: Newcastle upon Tyne, and Blyth.

CityProblem TypeReport Time
Newcastle upon Tyne Phone 18 days ago
Blyth Phone 20 days ago
Sunderland Phone 3 months ago
Newcastle upon Tyne Phone 3 months ago
North Shields Internet 4 months ago
Newcastle upon Tyne Phone 4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near South Shields, England

Latest outage, problems and issue reports in South Shields and nearby locations:

  • VictoriaMurtha
    Victoria Murtha (@VictoriaMurtha) reported from Newcastle upon Tyne, England

    @O2 Currently trying to upgrade my phone. No online agents available, if I visit the store will there be someone available to help me?

  • ilovefluffy
    andrew 🎃 (@ilovefluffy) reported from Newcastle upon Tyne, England

    @2bard @intueldonsquare @northumbriapol You're right in normal circumstances, however my phone signal keeps cutting out while @O2 are upgrading to 5G, last week a man had a seizure in front of me and I was getting repeatedly disconnected from the emergency services while trying to get an ambulance.

  • SophieBur492
    Sophie burlinson (@SophieBur492) reported from Sunderland, England

    For an iPhone 12 Pro meant to be 5G since November I’ve had this phone. Have i got any signs? Absolutely not. It’s now 3G @O2 bad crack.

  • RuxanaNargol
    Ruxana Nargolwala (@RuxanaNargol) reported from North Gosforth, England

    @hellyarrj @O2 Having the same problem. #o2 should deal with this. Totally unacceptable.

  • doc_drops
    Santa Drops is coming to Toon 🎅🎅 (@doc_drops) reported from Newcastle upon Tyne, England

    You’re rolling out 5G when Newcastle doesn’t even have basic coverage, I have a 50GB contract with you and barely manage to use 2GB a month due to lack of signal/searching for free Wifi @O2

  • DarranBlackshaw
    Darran Blackshaw (@DarranBlackshaw) reported from Seaton Valley, England

    @O2 rang for help and answering machine says ring back in 24hrs and hangs up -really ??

  • engg_rky
    Raj (@engg_rky) reported from Newcastle upon Tyne, England

    As expected @EE never cares about customer relationship and thus had not replied. @VodafoneUK @O2 if you have better options for me with 500 min India calls per month then please contact me I will port my number

  • fredspoon
    philip (@fredspoon) reported from Chester-le-Street, England

    Lots of companies doing their bit to help. I got an email from @O2 this morning and how they are helping is allowing people to access the @NHSuk websites without using your data. Whoopy ******* doodle do. I can’t wait it’s like Christmas all over again.

  • kathrynbaird_
    Kathryn Baird (@kathrynbaird_) reported from Cramlington, England

    @O2 do you actually talk to your customers? I’ve been trying to contact you all week via the app, have called numerous times to be hung up on by an automated service and can’t get through to you at all. You’ve charged me twice for my bill & disconnected me even though I’ve paid!

  • Leggler75
    Emma (@Leggler75) reported from Gateshead, England

    My husband & I have been with @O2 for 15 years plus. Can’t believe the terrible service after using them & O2 recycle. 10 phone calls later no further forward. Kept phone & no money. Disgusting 😡

  • adshill
    Adam Hill (@adshill) reported from Morpeth, England

    @O2 I’ve just been told that the only way I can use My O2 is to setup a new email account despite My O2 saying it’s the phone number that is the problem. Do I have to have two email accounts just for O2? Seems utterly absurd.

  • sheilavictoriaR
    Sheila Robson (@sheilavictoriaR) reported from Chester-le-Street, England

    @O2 Im pleased 😊 scammers are awful!

  • andyphilipson
    Bilbo Gubbins (@andyphilipson) reported from Whitley Bay, England

    @O2 Hey I just received a text claiming to be from yourselves saying there’s been a problem processing my bill and gives me a link to update my payment details. Pretty sure it’s fishing as my details haven’t changed. Can you confirm if I DM you a screenshot? Cheers.

  • _RebeccaJT
    Rebecca (@_RebeccaJT) reported from Sunderland, England

    @O2 can someone please give me a response to a query, I have had an automated reply in dm which not helpful in anyway. I have tried my o2 app and it doesn’t help. I have also tried ringing o2 just keep getting cut off.

  • AngieOrrick
    Angie Orrick (@AngieOrrick) reported from Walker Gate, England

    @O2 you have the worst customer service ever encountered! If I could stop paying you I would! That’s your shop and by telephone

  • nossy1996
    Gracie (@nossy1996) reported from Newcastle upon Tyne, England

    @MyUNiDAYS @O2 I am trying to activate the JBL discount but no money seems to get deducted at checkout... plz help, I’m desperate for a new speaker

  • doc_drops
    Andros 👾👾👾 (@doc_drops) reported from Newcastle upon Tyne, England

    @O2 my sim stopped working, I can’t ring 202, can’t go to your shops and your live chat is down. Please help

  • craigblundred
    Craig Blundred (@craigblundred) reported from Whitley Bay, England

    @O2 hi - my wife has been trying to resolve issue with SMS settings - have disappeared yet again. Spent over an hour on live chat but keeps getting passed to different teams then cut off. Has happened before we know what needs to be done but very poor service now.

  • rebeccajadetho1
    Rebecca Thorne (@rebeccajadetho1) reported from Shiremoor, England

    @O2 It’s still not working

  • Sami_antha83
    Sami (@Sami_antha83) reported from Gateshead, England

    @O2sports @O2 #O2Surprises - would love to receive an @EnglandRugby top to support England men’s and women’s rugby. 🌹 putting the request out there in hope that one day as a loyal customer since BT Cellnet days I’ll get an #O2Surprises fingers crossed 🤞 🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • chelsea15195152
    chels ❤️‍🩹 (@chelsea15195152) reported

    @O2 can you help me? I’ve had trouble paying my bill due to an issue on your end. I’ve called, emailed, messaged and been to an o2 shop and had no help. Everyone I’ve spoken to has said because I took it out online it has to be payed online, but how can I do that when it will not

  • Dan_TheMilk
    Dan Le Gresley (@Dan_TheMilk) reported

    @O2 Can I get an update on the repair of the mast near cv9 1ex. Been down for 48hours and I run my office from the 4g network...please help

  • Dwhitehouse1980
    Diane (@Dwhitehouse1980) reported

    @O2 Imagine being with @O2 a few months and still not able to get om the o2 app a d having to call many times only to get told its a technical issue and a technician will call within 24 hours and 3 weeks later no call 🤔

  • DeanMcmorrow2
    Dean Mcmorrow 🏳️‍🌈🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺🇪🇦 (@DeanMcmorrow2) reported

    @O2 I have had no choice but to raise a dispute via my bank , you have not contacted me and I’ve given you the opportunity on several platforms and via telephone, I’m still waiting for the call back. I’ve been a customer for 15 years and you treat me like crap. #disgraceful

  • gatkinson85
    Gemma Atkinson (@gatkinson85) reported

    @O2 4G has been awful in HD9 area for around a week now, is this issue ongoing?

  • cherielaura
    cherie hathaway (@cherielaura) reported

    @O2 you are literally the worst company ive ever come across. Stressful isnt the word.

  • NickWelham1
    Nick Welham (@NickWelham1) reported

    @O2 I used my phone's PAC code so I could keep my old number - but phone is still saying no network - though my number shows on the MyO2 website? What do I need to do?

  • DeniseHedges3
    Denise Hedges (@DeniseHedges3) reported

    @O2 Someone replying to yet another help request after nearly a month with no phone and saying ' I am sorry but none of the previous number of people you've talked to before have raised a technical request to investigate the problem'. This being after multiple calls and 10 new sims

  • talithawhite
    TalithaecfcWhite (@talithawhite) reported

    @O2 A call would be nice, oh that's right I have no signal at my home because of 'ongoing' maintenance!!

  • theonlyshxn
    ✨ (@theonlyshxn) reported

    @O2 why has my phone signal and data been on and off for the past week? Why have you not sorted it out yet?