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O2

O2 outages and service status in South Shields, England

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Full Outage Map
  • O2 generated 0 outage signals in the last 24 hours around South Shields, including 0 direct reports.
  • The most common problems reported in this area mention Phone.
  • 100% Phone (100%)

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in South Shields, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in South Shields, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near South Shields, England

The most recent O2 outage reports came from the following cities: Gateshead, North Shields, and Newcastle upon Tyne.

CityProblem TypeReport Time
Gateshead Phone 27 days ago
North Shields Internet 1 month ago
Newcastle upon Tyne Internet 2 months ago
Sunderland Phone 3 months ago
Newcastle upon Tyne Phone 4 months ago
Blyth Phone 4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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O2 Issues Reports Near South Shields, England

Latest outage, problems and issue reports in South Shields and nearby locations:

  • MattKeena
    🏳️‍🌈Matt Keena🏳️‍🌈 (@MattKeena) reported from Newcastle upon Tyne, England

    @O2 are you going to reduce my bill, because the signal I’m receiving for £78 a month is shocking! Not happy

  • _RebeccaJT
    Rebecca (@_RebeccaJT) reported from Sunderland, England

    @O2 can someone please give me a response to a query, I have had an automated reply in dm which not helpful in anyway. I have tried my o2 app and it doesn’t help. I have also tried ringing o2 just keep getting cut off.

  • LuckyTony72
    🎃 🎃 Lucky Tony 🎃 🎃 (@LuckyTony72) reported from Hebburn, England

    @O2 asked for a SIMPLE change to be made in August and 5 phonecalls later you still can't get it right! Customer service is a joke!!!

  • KyleMarleau
    Kyle Marleau (@KyleMarleau) reported from Walker Gate, England

    @christe1 @O2 It’s identical but @O2 claims they never heard of it. It’s on their website. 🐍

  • fredspoon
    Philip (@fredspoon) reported from Chester-le-Street, England

    @O2 could someone help?

  • doc_drops
    Andros 👾👾👾 (@doc_drops) reported from Newcastle upon Tyne, England

    @O2 my sim stopped working, I can’t ring 202, can’t go to your shops and your live chat is down. Please help

  • kathrynbaird_
    Kathryn Baird (@kathrynbaird_) reported from Cramlington, England

    @O2 do you actually talk to your customers? I’ve been trying to contact you all week via the app, have called numerous times to be hung up on by an automated service and can’t get through to you at all. You’ve charged me twice for my bill & disconnected me even though I’ve paid!

  • KyleMarleau
    Kyle Marleau (@KyleMarleau) reported from Walker Gate, England

    I’m curious how my number for sold ... I think @O2 sold it. Was only 3 for 4 years. Zero issue. Was on o2 for 4 months and this happened. Bullshit.

  • gavwells77
    gavin wells (@gavwells77) reported from South Shields, England

    @O2 spent an hour to try and sort out and cancel an account and have been cut off 6 times now #not happy

  • MarkMowbrayNE
    Mark Mowbray (@MarkMowbrayNE) reported from Blyth, England

    Does anyone use @vodafone in the Northumberland area? Is it any good? I'm currently on @O2 but looking to switch networks as O2 are being extremely greedy with large price hikes on their already expensive network.

  • A11RNX
    Amran Ashraf (@A11RNX) reported from Newcastle upon Tyne, England

    @O2 Hi. I’ve left O2 in September when my contract expired and switched to another provider. I was billed in September in error and I spoke to someone who refunded the difference from when my contract expired. I have today received a debt recovery letter???? Can someone help!

  • Leggler75
    Emma (@Leggler75) reported from Gateshead, England

    My husband & I have been with @O2 for 15 years plus. Can’t believe the terrible service after using them & O2 recycle. 10 phone calls later no further forward. Kept phone & no money. Disgusting 😡

  • MattKeena
    🏳️‍🌈Matt Keena🏳️‍🌈 (@MattKeena) reported from Gateshead, England

    @O2 Hi! Just wondering I have damage insurance on my phone and I’m aware it covers accessories aswell, can you claim for accessories by its self or does it have to be as part of a phone claim too?

  • RuxanaNargol
    Ruxana Nargolwala (@RuxanaNargol) reported from North Gosforth, England

    @hellyarrj @O2 Having the same problem. #o2 should deal with this. Totally unacceptable.

  • doc_drops
    Spooky Scary Skeledrops🎃🎃🎃 (@doc_drops) reported from Newcastle upon Tyne, England

    @O2 Your service in NE2 is shocking

  • nossy1996
    Gracie (@nossy1996) reported from Newcastle upon Tyne, England

    @MyUNiDAYS @O2 I am trying to activate the JBL discount but no money seems to get deducted at checkout... plz help, I’m desperate for a new speaker

  • scoobyhugh8
    Hugh Toner (@scoobyhugh8) reported from Newcastle upon Tyne, England

    @O2 how can your service be so poor in a city centre.

  • Slesss_
    JoshSlesser (@Slesss_) reported from South Shields, England

    @O2 I can’t login into my o2 app, it says I might be a bee customer and to wait 48 hours but I’ve been a member for years 🤔 it’s just randomly started doing this

  • JonnaAnderson
    Jonathan Anderson (@JonnaAnderson) reported from Beamish, England

    @O2 I’m having issues with my calls connecting at the moment - every time someone is calling me when I’m answering the call is failing. I’m having to use WhatsApp to make and receive calls! Any idea how I can fix it?

  • ScottD_DJMS
    Scott Dixon (@ScottD_DJMS) reported from Whitley Bay, England

    @o2 I’ve claimed an Odeon code today on the @O2PriorityUK app but the cinema website is saying that the code is incorrect. Please help

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • sweetiepiecaz
    Caroline McDonnell (@sweetiepiecaz) reported

    @O2 this is why I left o2. My partner has a business and his customers are saying they can't get through to him. It has been over a week. The £10 refund is not enough. Can you just fix the mast please?

  • Frugal_ways
    Deano... (@Frugal_ways) reported

    @benjaminlfc @O2 @virginmedia It's always the private browser software they fail on. Always states, "Access denied to this page" yet the options button asks me if, "I want to log out?" Funny that...

  • neilpop
    Neil Playle (@neilpop) reported

    @O2 @O2 I’d love an update on the three phones I ordered yesterday that I was told would be delivered today… tried phoning the store, your support staff tried phoning the store… and the store did not answer at all! Now “hoping” they’ll be here tomorrow, or at least an update, thank

  • kaznyemh
    Mick Johnson (@kaznyemh) reported

    @dbcxptures O2 gone really poor, I’m in Cornwall no reception in most places, avoid @O2

  • sydlinger
    Ian Tucker (@sydlinger) reported

    @EnglandRugby @O2 We don't need a reminder! It's still a poor selection no matter how many times you post it.

  • feliciavcartier
    Felicia Van Cartier (@feliciavcartier) reported

    @O2 Shame you have a **** network at home @o2. When are you actually going to do something about that???

  • _Dave_Morris_
    rockin_plumber 🤘😎🤘 (@_Dave_Morris_) reported

    @iz__zy @O2 I’m having this issue as well, I’ve been told this is isolated to Pay as You go customers, not sure if that applies to you? The way @O2 reply in here it’s like they don’t even know what Priority is though.

  • Rothbury01669
    Stevio (@Rothbury01669) reported

    @JohnTillUK @O2 @Mozilliondotcom I was with EE over 18 years (from the Orange days). When they were bought by BT their renentions deals went up the spout and they wanted £60/month for a new iPhone 13 and that was at a discount. So I requested a PAC code on the website and bought my phone direct from Apple for £36/month over 2 years I moved to Giffgaff (which is 02 but been fine for me). Within an hour of the PAC request a guy from EE phoned me and said, why are you leaving after all these years ..... told him why and he said, we can offer it for £50. I said too late. Even with a £10/month sim deal on Giffgaff it was still cheaper and I never went back and I am still with Giffgaff 5 years later My friend works for Three and he said that legacy customer leaving is a red line for the companies because once you go, you'll never come back and they also know that once the customer discovers they can buy the phone direct from the manufacturer with 24 month 0% terms, it's the end of the line for the working model

  • benjaminlfc
    Benjamin Webster (@benjaminlfc) reported

    @CherryBooBopper @O2 If submitted to the complaint review service email address you’ll be lucky if you hear anything what you will get is an automated email after 4 weeks telling you they’re still looking into the complaint, you’ll then get one after 8 weeks stating you can go to CISAS and only after going to them will you get a response from O2

  • CooperHaans
    ZxZ (@CooperHaans) reported

    @O2 Does anyone find O2’s Data absolutely atrocious these days? I’ve been with them 15 years. Just got a new phone and plan and it’s as bad as I’ve ever known it. Might as well not have data half the time when I’m out. Really bad