O2

O2 Outage Report in South Shields, South Tyneside, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in South Shields, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in South Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in South Shields, South Tyneside, England 12/30/2025 02:40

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (46%)

    Phone (46%)

  2. Internet (32%)

    Internet (32%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near South Shields, South Tyneside, England

The most recent O2 outage reports came from the following cities: Newcastle upon Tyne, North Shields and Wallsend.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Phone
United KingdomNorth Shields Internet
United KingdomNewcastle upon Tyne Phone
United KingdomNorth Shields Total Blackout
United KingdomWallsend Phone
United KingdomNewcastle upon Tyne Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near South Shields, England

Latest outage, problems and issue reports in South Shields and nearby locations:

  • engg_rky Raj (@engg_rky) reported from Newcastle upon Tyne, England

    As expected @EE never cares about customer relationship and thus had not replied. @VodafoneUK @O2 if you have better options for me with 500 min India calls per month then please contact me I will port my number

  • simonkeenan007 simon keenan (@simonkeenan007) reported from South Shields, England

    @O2 Ignore me I'm being stupid lol, now let's move alone and ignore what I said have a great day and thank you

  • doc_drops Spooky Scary Skeledrops🎃🎃🎃 (@doc_drops) reported from Newcastle upon Tyne, England

    @O2 Your service in NE2 is shocking

  • _RebeccaJT Rebecca (@_RebeccaJT) reported from Sunderland, England

    @O2 can someone please give me a response to a query, I have had an automated reply in dm which not helpful in anyway. I have tried my o2 app and it doesn’t help. I have also tried ringing o2 just keep getting cut off.

  • petern280 peter nixon (@petern280) reported from Springwell, England

    @O2 is there an issue with the app data counter, mines said unavailable for the last few days

  • craigblundred Craig Blundred (@craigblundred) reported from Whitley Bay, England

    @O2 hi - my wife has been trying to resolve issue with SMS settings - have disappeared yet again. Spent over an hour on live chat but keeps getting passed to different teams then cut off. Has happened before we know what needs to be done but very poor service now.

  • doc_drops Santa Drops is coming to Toon 🎅🎅 (@doc_drops) reported from Newcastle upon Tyne, England

    You’re rolling out 5G when Newcastle doesn’t even have basic coverage, I have a 50GB contract with you and barely manage to use 2GB a month due to lack of signal/searching for free Wifi @O2

  • sheilavictoriaR Sheila Robson (@sheilavictoriaR) reported from Chester-le-Street, England

    @O2 Im pleased 😊 scammers are awful!

  • KyleMarleau Kyle Marleau (@KyleMarleau) reported from Walker Gate, England

    @christe1 @O2 It’s identical but @O2 claims they never heard of it. It’s on their website. 🐍

  • ilovefluffy 🎃👻💀🙀🧟‍♂️ #booToYou (@ilovefluffy) reported from Newcastle upon Tyne, England

    So to be straight: because @O2 have been terrible for over a year, I can’t refresh my phone until after I get back from my Christmas trip! You’re very VERY quickly losing a customer here and I’ve been with o2 for nearly 15 years.

  • ilovefluffy andrew 🎃 (@ilovefluffy) reported from Newcastle upon Tyne, England

    @2bard @intueldonsquare @northumbriapol You're right in normal circumstances, however my phone signal keeps cutting out while @O2 are upgrading to 5G, last week a man had a seizure in front of me and I was getting repeatedly disconnected from the emergency services while trying to get an ambulance.

  • ilovefluffy 🎃👻💀🙀🧟‍♂️ #booToYou (@ilovefluffy) reported from Newcastle upon Tyne, England

    @O2 so… appalling service, no signal abroad, no signal at home… thought I might try to refresh my phone but it turns out that I can’t because last year there was a delay in getting my phone to me so my usual refresh date in October has been pushed back til November!

  • KyleMarleau Kyle Marleau (@KyleMarleau) reported from Walker Gate, England

    @LukeSwinden @O2 I’m in the same battle with them. I claim they never heard of it. Can’t block that number. It’s not their fault. I signed up. I didn’t. Never heard of that before. I think @O2 sold my number or something. Shady

  • AngieOrrick Angie Orrick (@AngieOrrick) reported from Walker Gate, England

    @O2 you have the worst customer service ever encountered! If I could stop paying you I would! That’s your shop and by telephone

  • doc_drops Spooky Scary Skeledrops🎃🎃🎃 (@doc_drops) reported from Newcastle upon Tyne, England

    @O2 Your coverage in most of Newcastle is shocking, I live in NE2 and the best signal I get is 1 bar of 3G in my iPhone 7

  • DarrenMorgan Darren (@DarrenMorgan) reported from Washington, England

    @BootneckShuffle @O2 @EE Never had a problem with O2 untill I switched my DD date. They're hopeless

  • ilovefluffy andrew 🎃 (@ilovefluffy) reported from Newcastle upon Tyne, England

    @O2 I was supposed to get a free upgrade every 12 months but your "problems with supply" last year meant that I didn't get my new phone for over a month after I requested it, so my refresh date is a month later, which pushes it past my annual christmas trip. It's a farce.

  • fredspoon philip (@fredspoon) reported from Chester-le-Street, England

    Lots of companies doing their bit to help. I got an email from @O2 this morning and how they are helping is allowing people to access the @NHSuk websites without using your data. Whoopy ******* doodle do. I can’t wait it’s like Christmas all over again.

  • Lauras95 Lauraaaa (@Lauras95) reported from Gateshead, England

    @O2 I'll try one of these out. I've never had this problem before so hopefully it was just a one off mishap.

  • daveyK1234 Dave (@daveyK1234) reported from Walker Gate, England

    @Blyth_Spartans @O2 It was bad enough live I don’t need to see it again 😏.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Teeq8 Teeq 🇮🇳 🇵🇸 (@Teeq8) reported

    @O2 I'm trying to start a chat on the app but it doesnt let you!! Such an awful app! I need proof of purchase for my samsung pro book as it's already stopped working and wont charge! Samsung need this. Can this be sorted ASAP

  • ginaatinknight Gina Knight (@ginaatinknight) reported

    @O2 have just had the worst experience with O2 tryin to report my phone lost/stolen. Really poor customer service

  • jamesma1985 bigjimmyshef (@jamesma1985) reported

    @virginmedia @O2 Is this why broadband in Sheffield is so terrible lately??? If not what’s going on? Awful service currently

  • ultimateblondie jo davies (@ultimateblondie) reported

    @O2 your customer services is awful. My partner has been waiting for a refund of over £600 after they “accidentally” took it the refund should have been done by 2/11/2021 but no you have just left us stressed with no help

  • robwynjones Rob Wyn Jones (@robwynjones) reported

    O2 don't care about customers! Waited on the phone 1 hour and talked to 2 customer advisors to be fobbed off! @O2 going downhill and Cardiff - a capital city - can't have a functioning mobile phone mast! @vodafone share the same mast and have a responsibility here too @Ofcom

  • papavientos Iraida Redondo (@papavientos) reported

    @O2 can't top up the SIM card I got from a Sainsbury's. A message says there are problems trying to do the payment but my bank card does not have any problem.

  • ultimateblondie jo davies (@ultimateblondie) reported

    @O2 your customer service is awful. After waiting 11 days from making a complaint for a manager to call us back no one has.02 took over £600 out of my partners bank and keep refusing to help resolve this 7 staff and they have all said different stories on why this happened.

  • mixey2 Stacey Lane (@mixey2) reported

    @O2 I have DM'd but had no response. Please I need help with this ASAP

  • sarah_robbo Sarah Robertson (@sarah_robbo) reported

    Didn’t think moving to @O2 would mean I had WORSE coverage than EE, only been back a week and fed up of data not working. Reconsidering things right now.

  • suzannesafc suzie (@suzannesafc) reported

    @O2 hi i recently signed up for a new contract 10th October the lady in the store put my email address down wrong how do i access my account please