O2

O2 Outage Report in South Shields, South Tyneside, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in South Shields, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in South Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in South Shields, South Tyneside, England 03/29/2024 01:20

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (57%)

    Phone (57%)

  2. Internet (25%)

    Internet (25%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near South Shields, South Tyneside, England

The most recent O2 outage reports came from the following cities: Whitley Bay, Newcastle upon Tyne, Cramlington, Wallsend, Stanley, Sunderland and North Shields.

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City Problem Type Report Time
United KingdomWhitley Bay Phone
United KingdomNewcastle upon Tyne Phone
United KingdomNewcastle upon Tyne Phone
United KingdomCramlington Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near South Shields, England

Latest outage, problems and issue reports in South Shields and nearby locations:

  • fredspoon philip (@fredspoon) reported from Chester-le-Street, England

    Lots of companies doing their bit to help. I got an email from @O2 this morning and how they are helping is allowing people to access the @NHSuk websites without using your data. Whoopy ******* doodle do. I can’t wait it’s like Christmas all over again.

  • adshill Adam Hill (@adshill) reported from Morpeth, England

    @O2 I’ve just been told that the only way I can use My O2 is to setup a new email account despite My O2 saying it’s the phone number that is the problem. Do I have to have two email accounts just for O2? Seems utterly absurd.

  • gazza_d Real Gaz on a proper bike #fbpe (@gazza_d) reported from South Shields, England

    @WilliamNB @giffgaff @O2 Have you asked for a different SIM? Otherwise I'd be tempted to switch as there is so much more competition now. I don't like poor service.

  • Slesss_ JoshSlesser (@Slesss_) reported from South Shields, England

    @O2 I can’t login into my o2 app, it says I might be a bee customer and to wait 48 hours but I’ve been a member for years 🤔 it’s just randomly started doing this

  • SgawShaw Muriel Sgaw (@SgawShaw) reported from Seaham, England

    @O2 @EleanorRylance And sack the poor employee?

  • rebeccajadetho1 Rebecca Thorne (@rebeccajadetho1) reported from Shiremoor, England

    @O2 It’s still not working

  • MattKeena 🏳️‍🌈Matt Keena🏳️‍🌈 (@MattKeena) reported from Newcastle upon Tyne, England

    @O2 are you going to reduce my bill, because the signal I’m receiving for £78 a month is shocking! Not happy

  • AngieOrrick Angie Orrick (@AngieOrrick) reported from Walker Gate, England

    @O2 you have the worst customer service ever encountered! If I could stop paying you I would! That’s your shop and by telephone

  • Leggler75 Emma (@Leggler75) reported from Gateshead, England

    My husband & I have been with @O2 for 15 years plus. Can’t believe the terrible service after using them & O2 recycle. 10 phone calls later no further forward. Kept phone & no money. Disgusting 😡

  • sheilavictoriaR Sheila Robson (@sheilavictoriaR) reported from Chester-le-Street, England

    @O2 Im pleased 😊 scammers are awful!

  • nossy1996 Gracie (@nossy1996) reported from Newcastle upon Tyne, England

    @MyUNiDAYS @O2 I am trying to activate the JBL discount but no money seems to get deducted at checkout... plz help, I’m desperate for a new speaker

  • DarranBlackshaw Darran Blackshaw (@DarranBlackshaw) reported from Seaton Valley, England

    @O2 rang for help and answering machine says ring back in 24hrs and hangs up -really ??

  • SophieBur492 Sophie burlinson (@SophieBur492) reported from Sunderland, England

    For an iPhone 12 Pro meant to be 5G since November I’ve had this phone. Have i got any signs? Absolutely not. It’s now 3G @O2 bad crack.

  • VictoriaMurtha Victoria Murtha (@VictoriaMurtha) reported from Newcastle upon Tyne, England

    @O2 Currently trying to upgrade my phone. No online agents available, if I visit the store will there be someone available to help me?

  • _RebeccaJT Rebecca (@_RebeccaJT) reported from Sunderland, England

    @O2 can someone please give me a response to a query, I have had an automated reply in dm which not helpful in anyway. I have tried my o2 app and it doesn’t help. I have also tried ringing o2 just keep getting cut off.

  • kathrynbaird_ Kathryn Baird (@kathrynbaird_) reported from Cramlington, England

    @O2 do you actually talk to your customers? I’ve been trying to contact you all week via the app, have called numerous times to be hung up on by an automated service and can’t get through to you at all. You’ve charged me twice for my bill & disconnected me even though I’ve paid!

  • Sami_antha83 Sami (@Sami_antha83) reported from Gateshead, England

    @O2sports @O2 #O2Surprises - would love to receive an @EnglandRugby top to support England men’s and women’s rugby. 🌹 putting the request out there in hope that one day as a loyal customer since BT Cellnet days I’ll get an #O2Surprises fingers crossed 🤞 🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹

  • andyphilipson Bilbo Gubbins (@andyphilipson) reported from Whitley Bay, England

    @O2 Hey I just received a text claiming to be from yourselves saying there’s been a problem processing my bill and gives me a link to update my payment details. Pretty sure it’s fishing as my details haven’t changed. Can you confirm if I DM you a screenshot? Cheers.

  • RuxanaNargol Ruxana Nargolwala (@RuxanaNargol) reported from North Gosforth, England

    @hellyarrj @O2 Having the same problem. #o2 should deal with this. Totally unacceptable.

  • doc_drops Andros 👾👾👾 (@doc_drops) reported from Newcastle upon Tyne, England

    @O2 my sim stopped working, I can’t ring 202, can’t go to your shops and your live chat is down. Please help

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • stewarthartland stewart hartland (@stewarthartland) reported

    @O2 just rang O2 as I really needed your help understanding an unexpected bill, the agent was unhelpful, raising her voice and when I asked her to slow down and repeat what she said she cut me off. Good one O2, quality staff there…

  • ChelseaaJadee98 Chelseaa Jadee (@ChelseaaJadee98) reported

    Hey @O2 I’ve had no service for days but when I take my SIM Card out and put it into another phone it works ?! My phone is brand new and is on contract why is this happening ?!

  • jaihy Jenny McQ (@jaihy) reported

    Time to upgrade my phone and time to leave @O2 - better deals elsewhere and no benefit for loyalty (quoted same as new or current customer). I used to stay for priority but that never works so…

  • brough_yacka tony gray (@brough_yacka) reported

    @O2 are the worst service provider ever. My phone got hacked in September 2022, the hackers changed my contract away from sim only…..6 months later they still haven’t changed my contract back to a sim only deal at a competitive rate.

  • JMEbangintunes JME (@JMEbangintunes) reported

    @O2 can you reply to my pm when the mast in our area is going to be fixed !? Which has been broken for a week now affecting 100's of people in the area and them not being able to use their mobile phone properly !!

  • ChelseaaJadee98 Chelseaa Jadee (@ChelseaaJadee98) reported

    @lovewasfound @O2 Other SIM cards don’t work in my phone. It still shows as no service.

  • leemart0e Lee-Martin Salvin (@leemart0e) reported

    @srdollares @O2 I've been waiting 3 weeks. Good luck. Have given up and got a new number with another provider now. They ask you to dm them and don't reply, customer services hang up!

  • hamilton45_j Jane hamilton. 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺 (@hamilton45_j) reported

    @Beathhigh @O2 Getting signal but weaker than usual - EH112JU

  • cari42266141 cari (@cari42266141) reported

    @O2 I placed an order 2 weeks ago, paid the upfront payment, it won’t let me login to my o2, says I don’t have an account. On website it says I have no orders. Can’t chat as it won’t let me in my o2. Help?!

  • ImSooph Sophie (@ImSooph) reported

    yo @O2RitzManc @O2 y’all messed up this queue badly, bad communication as ****