O2 Outage Report in Gateshead, England
Some problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Gateshead, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 18: Problems at O2
O2 is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (51%)
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Internet (28%)
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Total Blackout (13%)
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Wi-fi (4%)
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E-mail (4%)
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TV (1%)
Live Outage Map Near Gateshead, England
The most recent O2 outage reports came from the following cities: Cramlington, Stanley, Sunderland and Newcastle upon Tyne.
| City | Problem Type | Report Time |
|---|---|---|
 Cramlington |
Phone | |
| Stanley |
Phone | |
| Stanley |
Phone | |
| Sunderland |
Phone | |
| Newcastle upon Tyne |
Internet | |
| Chester-le-Street |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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Jonathan Anderson
(@JonnaAnderson) reported
from
Beamish, England
@O2 I’m having issues with my calls connecting at the moment - every time someone is calling me when I’m answering the call is failing. I’m having to use WhatsApp to make and receive calls! Any idea how I can fix it?
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Ciarán
(@farrenciaran) reported
from
Blaydon-on-Tyne, England
Hey @O2! 👋👋👋 You are really starting to make me angry. Why is my internet connection very slow, even when on 4G. I cannot deal with the pausing videos, apps and webpages not loading. Sort it out!
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Ciarán
(@farrenciaran) reported
from
Blaydon-on-Tyne, England
Hey @O2! 👋👋👋 You are really starting to make me angry. Why is my internet connection very slow, even when on 4G. I cannot deal withe pausing videos, apps and webpages not loading. Sort it out!
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🏳️🌈Matt Keena🏳️🌈
(@MattKeena) reported
from
Gateshead, England
@O2 Hi! Just wondering I have damage insurance on my phone and I’m aware it covers accessories aswell, can you claim for accessories by its self or does it have to be as part of a phone claim too?
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Tommy Winter
(@TommyWinter23) reported
from
Blaydon-on-Tyne, England
@O2 hello. Do you have a link for the “keep my number” form. Website isn’t helping and store said they couldn’t help as already had the SIM card
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Donna_xx
(@Donna_xx) reported
from
Sunderland, England
Honestly what does @O2 expect selling pre sale Beyoncé tickets website down again! Did they not learn from the Peter Kay debacle
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Hannah
(@HannahColley) reported
from
Gateshead, England
Imagine being given exclusive access to sell presale Beyoncé tickets and your app is so bad it crashes for the whole UK. Howay @O2
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Dan
(@Dan05858044) reported
from
Chester-le-Street, England
@O2 literally tried for 3 days to get through to you to see if my address change had gone through. 3 f*cking days. What a heap of crap this service is.
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Sophie burlinson💙💚💛❤️
(@SophieBur492) reported
from
Sunderland, England
@O2 My head when i get no signal
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
Is @O2 #priority still down after @peterkay_co_uk broke it???
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Ian
(@NTF_Ian) reported
from
Dunston, England
Hey @O2 have been waiting almost two hours now to collect my new phone from your metrocentre store. This is not ideal customer service.
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Donna_xx
(@Donna_xx) reported
from
Sunderland, England
@O2 is it the normal that I STILL can’t get onto my priority app after it being down for maintenance??
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stuart urquhart
(@stuarturquhart1) reported
from
Whickham, England
@O2 website and app not working 😕
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Donna_xx
(@Donna_xx) reported
from
Sunderland, England
@O2 why is the priority app down? Not good when you have priority tickets on sale at 10am !!!
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Scott Dixon
(@ScottD_DJMS) reported
from
Whitley Bay, England
@o2 I’ve claimed an Odeon code today on the @O2PriorityUK app but the cinema website is saying that the code is incorrect. Please help
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Philip
(@fredspoon) reported
from
Chester-le-Street, England
@O2 could someone help?
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Dean
(@smiling_cyclist) reported
from
Chester-le-Street, England
@segawhore @O2 Took 2 calls, nearly 3 hours and a messed up weekend but I got there in the end although no new phone yet. I can’t believe the service in store and the lies too.
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Philip
(@fredspoon) reported
from
Chester-le-Street, England
I am hoping that @O2 sort out their barring problem as I am not used to sending passive aggressive tweets @o2
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sarah hunter
(@sarahhunter25) reported
from
Durham, England
@altybob @O2 They usually are, I spoke to a lovely lady who put notes on the account on what customer services need to do but they wouldn't read the notes on the phone. I just got passed one person to another.
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sarah hunter
(@sarahhunter25) reported
from
Durham, England
.@O2 customer services are no help at all. I can't pay my bill over the app or online as it says payment being processed when no payment has been made despite attempts. Now getting emails saying I'll be charged of no payment is received. I'm trying to make a payment but no help.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Prof. Marilyn Leask
(@MarilynLeask) reported
Nightmare with UK telecom provider O2/Virgin media @O2 @virginmedia Day14 into a 30 day holiday they are unable to provide the roaming service promised. As an elderly solo traveller relying on taxis/public transport & a phone to make arrangements I have been left stranded.
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RachT234
(@RachT234) reported
Would never recommend @ThreeUK - poor network (often getting <10mbps + poor call quality), poor customer service and even when leaving to change network again, they managed to mess up my number port to the point my temporary number doesn't work! @EE and @O2 highly recommended
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Chrissy K
(@PresenterChris) reported
@O2 have spoken to 5 people about a credit that was due to be applied to my account. Assured that it had been done end shock horror it hasn’t. Ridiculous service @EE @VodafoneUK any good deals on?
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Emma 🖤🤍
(@Emma_Meerkat) reported
My @O2 data is running so slow. Which doesn't help that my @SkyHelpTeam broadband is down.
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Benn Sanderson
(@Benn_Sanderson) reported
@O2 I’m up for contract renewal shortly. Are there any good deals as I am an O2 and Virgin Media customer?
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Tony Dackombe
(@TonyDackombe) reported
@virginmedia @O2 @O2 - haven’t heard from you on this. Are you able to help?
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Pepper Kebab
(@KebabPeppe98393) reported
Two years down the line from becoming a widow, O2 is affecting my credit score you never noted missed payment from my late husband’s account as he lay in hospital, dying. Shame @O2 @virginmedia @o2breavementsupport Bereavement & Critical illness Team (KMM134555427V81287L0KM
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Rango
(@RangoTheGrump) reported
@O2 @Brian_McLachlan So it’s busy for data where he is? So why are you not increasing the bandwidth? This increase in demand can’t have magically happened, this is over time. So why do you continually fail to adapt to these demands? Your coverage everywhere is increasingly getting worse.
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Rango
(@RangoTheGrump) reported
@dshensmith @ThreeUK - I’ve been considering leaving @O2 due to their continually declining network coverage in towns and cities, so looking for an alternative. However what you’ve been doing here is a massive red flag, so you’re off my list for sure.
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kirst-123
(@princessmurray) reported
@O2 2 hours on hold to try and pay you money, pushed from pillow to post because of your system errors. Waited 6 weeks for a manager to call. Absolutely shocking. Might as well buy a pay as you go chip 😡