O2 Outage Report in Springwell, Sunderland, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Springwell, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Springwell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (52%)
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Internet (25%)
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Total Blackout (15%)
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E-mail (4%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map Near Springwell, Sunderland, England
The most recent O2 outage reports came from the following cities: Stanley, Newcastle upon Tyne, Gateshead, Durham, Hebburn, Sunderland, Prudhoe and North Shields.
| City | Problem Type | Report Time |
|---|---|---|
 Stanley |
Phone | |
| Newcastle upon Tyne |
Phone | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Phone | |
| Gateshead |
Phone | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Springwell, England
Latest outage, problems and issue reports in Springwell and nearby locations:
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Rebecca
(@_RebeccaJT) reported
from
Sunderland, England
@O2 can someone please give me a response to a query, I have had an automated reply in dm which not helpful in anyway. I have tried my o2 app and it doesn’t help. I have also tried ringing o2 just keep getting cut off.
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sarah hunter
(@sarahhunter25) reported
from
Durham, England
@O2 hi I need some help. I've just been given the #GalaxyWatch3 as a birthday gift. Its the 4g version where I need a e-sim. I've contacted customer services but I haven't a clue what to do can you help? Thanks. Sarah.
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Darran Blackshaw
(@DarranBlackshaw) reported
from
Seaton Valley, England
@O2 rang for help and answering machine says ring back in 24hrs and hangs up -really ??
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Ruxana Nargolwala
(@RuxanaNargol) reported
from
North Gosforth, England
@hellyarrj @O2 Having the same problem. #o2 should deal with this. Totally unacceptable.
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Sami
(@Sami_antha83) reported
from
Gateshead, England
@O2sports @O2 #O2Surprises - would love to receive an @EnglandRugby top to support England men’s and women’s rugby. 🌹 putting the request out there in hope that one day as a loyal customer since BT Cellnet days I’ll get an #O2Surprises fingers crossed 🤞 🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹
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Tim Luckhurst
(@TCHL) reported
from
Durham, England
@O2 Appalling customer service. An apology is required.
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P Tumilty P
(@ppayne76) reported
from
New Brancepeth, England
@O2 how do I cancel Netflix that are extra charges on my number?
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Kathryn Baird
(@kathrynbaird_) reported
from
Cramlington, England
@O2 do you actually talk to your customers? I’ve been trying to contact you all week via the app, have called numerous times to be hung up on by an automated service and can’t get through to you at all. You’ve charged me twice for my bill & disconnected me even though I’ve paid!
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Victoria Murtha
(@VictoriaMurtha) reported
from
Newcastle upon Tyne, England
@O2 Currently trying to upgrade my phone. No online agents available, if I visit the store will there be someone available to help me?
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Gracie
(@nossy1996) reported
from
Newcastle upon Tyne, England
@MyUNiDAYS @O2 I am trying to activate the JBL discount but no money seems to get deducted at checkout... plz help, I’m desperate for a new speaker
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Tim Luckhurst
(@TCHL) reported
from
Durham, England
@O2 I repeat: your customer service is appalling.
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Sheila Robson
(@sheilavictoriaR) reported
from
Chester-le-Street, England
@O2 Im pleased 😊 scammers are awful!
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Rebecca Thorne
(@rebeccajadetho1) reported
from
Shiremoor, England
@O2 It’s still not working
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Sophie burlinson
(@SophieBur492) reported
from
Sunderland, England
For an iPhone 12 Pro meant to be 5G since November I’ve had this phone. Have i got any signs? Absolutely not. It’s now 3G @O2 bad crack.
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Bilbo Gubbins
(@andyphilipson) reported
from
Whitley Bay, England
@O2 Hey I just received a text claiming to be from yourselves saying there’s been a problem processing my bill and gives me a link to update my payment details. Pretty sure it’s fishing as my details haven’t changed. Can you confirm if I DM you a screenshot? Cheers.
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Andros 👾👾👾
(@doc_drops) reported
from
Newcastle upon Tyne, England
@O2 my sim stopped working, I can’t ring 202, can’t go to your shops and your live chat is down. Please help
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Emma
(@Leggler75) reported
from
Gateshead, England
My husband & I have been with @O2 for 15 years plus. Can’t believe the terrible service after using them & O2 recycle. 10 phone calls later no further forward. Kept phone & no money. Disgusting 😡
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Paul Frampton
(@headcoverlova) reported
from
Bearpark, England
@O2 really bad customer service to offer a free streaming service a lot of families could use right now only for new customers. Other networks offering free services for all customers. Make me think you don’t value loyal customers at all
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Real Gaz on a proper bike #fbpe
(@gazza_d) reported
from
South Shields, England
@WilliamNB @giffgaff @O2 Have you asked for a different SIM? Otherwise I'd be tempted to switch as there is so much more competition now. I don't like poor service.
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Tim Luckhurst
(@TCHL) reported
from
Durham, England
@O2 your customer service is appalling. You should be ashamed.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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A Jones
(@andreacj1976) reported
@O2 your service is shocking, I've had problems for 5 months and just found out I have to wait another month to get my issue resolved. I would never recommend o2 ever again, so glad I have the Ofcom obudsman dealing with my issue as your network are a joke !!
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Claire Crowe
(@ClaireCrowe1) reported
@O2 In the mean time while you are sorting the network and I still can't talk to anyone you are putting the 3 bills up #joke
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👍🙊Gill😂🎩
(@itsnickelflysk3) reported
@ibm141011 @O2 It's crap down my way too. Husband's on Vodafone & gets a signal far more easily even in rural places than I do. I went to O2 for the Priority for concert tickets, shame the service is decidedly dodgy
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Russell Ridley
(@Russellridley3) reported
@O2 how on earth can you fully justify the 17.3% price increase. RPI I sort of get but to also implement the contractual price increase feels like profiteering to me. A double whammy as well if you are a Virgin Media customer. The 2022 results due out 23 Feb will be interesting.
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Zoe Brown
(@brownzoju) reported
@O2 Hi I’m still waiting for a reply and it’s been 5 days. I want to give my 30 days notice as I am no longer using my phone number. Is there an easier way to cancel abroad?
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Sarah
(@Saz2662) reported
@O2 I have no problem with you putting my bill up but why, since 5G appeared do I constantly get 3G (which is absolutely horrendous) or no signal at all? If you’re going to put the bill up make sure I can get 4G at least! In Sainsbury’s today I had nothing!
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Alice
(@MsABooKay) reported
@robstroudUK @O2 It’s gone downhill! I never used to have this problem. I think it might align with Virgin having something to do with O2 so god knows what they did.
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Jay
(@join4te) reported
@O2 Day 99 of 365 on trying to get O2 to fix their phone customer service. 1) If you ring and ask for an e-sim for an Apple Watch then good luck with that. Staff seem very untrained. 2) Calls disconnect too much when speaking on 202. 3) The whole IVR system feels dated.
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sabrina baird
(@sabrinabaird) reported
And actually my @o2 signal is rubbish EVERYWHERE so literally paying for nothing!!
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Tallie Anne
(@Tallie_Anne) reported
@O2 @TheRealToddy88 Stop telling us to do this, your network is just shocking. It has terrible signal most places. I checked my work place, my town, and a family members street today and they’re all red on your network checker. Terrible overpriced network.