O2 Outage Report in Springwell, Sunderland, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Springwell, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Springwell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (61%)
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Internet (19%)
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Total Blackout (13%)
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Wi-fi (4%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Springwell, Sunderland, England
The most recent O2 outage reports came from the following cities: Newcastle upon Tyne, Cramlington and Peterlee.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Phone | |
| Cramlington |
Phone | |
| Cramlington |
Phone | |
| Peterlee |
Phone | |
| Newcastle upon Tyne |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Springwell, England
Latest outage, problems and issue reports in Springwell and nearby locations:
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Tim Luckhurst
(@TCHL) reported
from
Durham, England
@O2 your customer service is appalling. You should be ashamed.
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Real Gaz on a proper bike #fbpe
(@gazza_d) reported
from
South Shields, England
@WilliamNB @giffgaff @O2 Have you asked for a different SIM? Otherwise I'd be tempted to switch as there is so much more competition now. I don't like poor service.
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Emma
(@Leggler75) reported
from
Gateshead, England
My husband & I have been with @O2 for 15 years plus. Can’t believe the terrible service after using them & O2 recycle. 10 phone calls later no further forward. Kept phone & no money. Disgusting 😡
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sarah hunter
(@sarahhunter25) reported
from
Durham, England
@O2 hi I need some help. I've just been given the #GalaxyWatch3 as a birthday gift. Its the 4g version where I need a e-sim. I've contacted customer services but I haven't a clue what to do can you help? Thanks. Sarah.
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Sami
(@Sami_antha83) reported
from
Gateshead, England
@O2sports @O2 #O2Surprises - would love to receive an @EnglandRugby top to support England men’s and women’s rugby. 🌹 putting the request out there in hope that one day as a loyal customer since BT Cellnet days I’ll get an #O2Surprises fingers crossed 🤞 🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹
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Tim Luckhurst
(@TCHL) reported
from
Durham, England
@O2 I repeat: your customer service is appalling.
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Hugh Toner
(@scoobyhugh8) reported
from
Newcastle upon Tyne, England
@O2 I’m in Newcastle for the weekend and could hardly get a service, keeping jumping from 1 bar on 5G onto 3G, couldn’t get into social media or online due to it buffering. What a waste of time moving to you from EE
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Kathryn Baird
(@kathrynbaird_) reported
from
Cramlington, England
@O2 do you actually talk to your customers? I’ve been trying to contact you all week via the app, have called numerous times to be hung up on by an automated service and can’t get through to you at all. You’ve charged me twice for my bill & disconnected me even though I’ve paid!
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JoshSlesser
(@Slesss_) reported
from
South Shields, England
@O2 I can’t login into my o2 app, it says I might be a bee customer and to wait 48 hours but I’ve been a member for years 🤔 it’s just randomly started doing this
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P Tumilty P
(@ppayne76) reported
from
New Brancepeth, England
@O2 how do I cancel Netflix that are extra charges on my number?
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Hugh Toner
(@scoobyhugh8) reported
from
Newcastle upon Tyne, England
@O2 how can your service be so poor in a city centre.
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Sophie burlinson
(@SophieBur492) reported
from
Sunderland, England
For an iPhone 12 Pro meant to be 5G since November I’ve had this phone. Have i got any signs? Absolutely not. It’s now 3G @O2 bad crack.
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Darran Blackshaw
(@DarranBlackshaw) reported
from
Seaton Valley, England
@O2 rang for help and answering machine says ring back in 24hrs and hangs up -really ??
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Victoria Murtha
(@VictoriaMurtha) reported
from
Newcastle upon Tyne, England
@O2 Currently trying to upgrade my phone. No online agents available, if I visit the store will there be someone available to help me?
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Richard
(@Richard_Y1) reported
from
Whitley Bay, England
@O2, any particular reason why signal for mobile data is so poor/pretty much non-existent in the NE30 area?
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Andros 👾👾👾
(@doc_drops) reported
from
Newcastle upon Tyne, England
@O2 my sim stopped working, I can’t ring 202, can’t go to your shops and your live chat is down. Please help
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🏳️🌈Matt Keena🏳️🌈
(@MattKeena) reported
from
Newcastle upon Tyne, England
@O2 are you going to reduce my bill, because the signal I’m receiving for £78 a month is shocking! Not happy
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Gracie
(@nossy1996) reported
from
Newcastle upon Tyne, England
@MyUNiDAYS @O2 I am trying to activate the JBL discount but no money seems to get deducted at checkout... plz help, I’m desperate for a new speaker
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Tim Luckhurst
(@TCHL) reported
from
Durham, England
@O2 Appalling customer service. An apology is required.
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Muriel Sgaw
(@SgawShaw) reported
from
Seaham, England
@O2 @EleanorRylance And sack the poor employee?
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Flash Sawyer
(@Flashroxx) reported
@O2 I’ve been hanging on the phone queue your customer service for a very long time after being told I can just get help on Myo2 and “bye”. My mum’s phone bill is £18 higher than mine. I want to speak to someone to get her bill down or leave O2 ASAP.
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ᵀᴼᶠᶠᴱᴱᴹᴬᴺᴸᴱˢᵀᴱᴿ✨1878
(@lestereverton80) reported
@O2 can you help me please
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Emma Jackson
(@EmmaRACJackson) reported
@AngelaRayner @maitlis @O2 - Are you involved with this scheme ? And what about including some of those dongle things too to help address the unsuitability of phone tech issue raised earlier in the thread ?
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Jane Gardner
(@JaneCGardner) reported
@OmbudServices can you help me get my money owed from #O2 @O2 .. they have my recycled phone and haven't paid me and fobbed me off since November !! #criminals
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FE
(@MissFliss90) reported
Painfully slow service from @O2. Terrible customer service and impossible to get hold of anyone
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Sarah_G_26
(@Sarah_G_26) reported
@O2 mobile data connection has completely stopped for internet searching / websites. WiFi is intermittent. Apps well Facebook updates can anyone help? Moto g 5g plus. No support at all going through website. Thank you Sarah
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Jack Hope
(@brick60000) reported
@O2 Link doesnt work by the way, for me at least! :-)
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Rob *OPEN THE WINDOW* Hughes
(@R_Hughes1) reported
@DrRosena Hi @O2 is there any reason you’re not taking part in this? If no good reason, you can consider me a lost customer for ever.
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Rebecca"BWrex"Lynch
(@LilMsBitchFace) reported
@O2 not impressed. Called on behalf of a vulnerable client who was panicking about their bill. Client was with me, but struggling so I made the call for them but had the phone put down on me twice by your call center. No wonder my client was in tears!
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Ruby☃️
(@RubyCharlotte2) reported
@O2 worse experience ever!! Will a manager Just call me back... I have requested several call backs from a manager since the 27th November and guess what... No manager has bother called me! I am very unhappy as my issue has still not been resolved and it’s been going on too long