O2 Outage Report in Springwell, Sunderland, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Springwell, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Springwell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (54%)
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Internet (25%)
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Total Blackout (13%)
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Wi-fi (3%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Springwell, Sunderland, England
The most recent O2 outage reports came from the following cities: South Shields, Sunderland, Newcastle upon Tyne, Durham and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 South Shields |
Phone | |
| Sunderland |
Internet | |
| Newcastle upon Tyne |
Phone | |
| Newcastle upon Tyne |
Phone | |
| Newcastle upon Tyne |
Total Blackout | |
| Durham |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Springwell, England
Latest outage, problems and issue reports in Springwell and nearby locations:
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Darren
(@DarrenMorgan) reported
from
Washington, England
@BootneckShuffle @O2 @EE Never had a problem with O2 untill I switched my DD date. They're hopeless
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peter nixon
(@petern280) reported
from
Springwell, England
@O2 is there an issue with the app data counter, mines said unavailable for the last few days
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andrew 🎃
(@ilovefluffy) reported
from
Newcastle upon Tyne, England
@2bard @intueldonsquare @northumbriapol You're right in normal circumstances, however my phone signal keeps cutting out while @O2 are upgrading to 5G, last week a man had a seizure in front of me and I was getting repeatedly disconnected from the emergency services while trying to get an ambulance.
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Santa Drops is coming to Toon 🎅🎅
(@doc_drops) reported
from
Newcastle upon Tyne, England
You’re rolling out 5G when Newcastle doesn’t even have basic coverage, I have a 50GB contract with you and barely manage to use 2GB a month due to lack of signal/searching for free Wifi @O2
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🎃👻💀🙀🧟♂️ #booToYou
(@ilovefluffy) reported
from
Newcastle upon Tyne, England
@O2 so… appalling service, no signal abroad, no signal at home… thought I might try to refresh my phone but it turns out that I can’t because last year there was a delay in getting my phone to me so my usual refresh date in October has been pushed back til November!
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Spooky Scary Skeledrops🎃🎃🎃
(@doc_drops) reported
from
Newcastle upon Tyne, England
@O2 Your service in NE2 is shocking
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Paul Frampton
(@headcoverlova) reported
from
Bearpark, England
@O2 really bad customer service to offer a free streaming service a lot of families could use right now only for new customers. Other networks offering free services for all customers. Make me think you don’t value loyal customers at all
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Angie Orrick
(@AngieOrrick) reported
from
Walker Gate, England
@O2 you have the worst customer service ever encountered! If I could stop paying you I would! That’s your shop and by telephone
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Tim Fowler
(@timlibrarian) reported
from
Bearpark, England
I suspect if I cancelled the three direct debits I pay every month to @O2 they’d find time to get in touch with me. Help with setting up a new phone when their online SIM swap is banjaxed, not so much.
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Spooky Scary Skeledrops🎃🎃🎃
(@doc_drops) reported
from
Newcastle upon Tyne, England
@O2 Your coverage in most of Newcastle is shocking, I live in NE2 and the best signal I get is 1 bar of 3G in my iPhone 7
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Ruxana Nargolwala
(@RuxanaNargol) reported
from
North Gosforth, England
@hellyarrj @O2 Having the same problem. #o2 should deal with this. Totally unacceptable.
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🎃👻💀🙀🧟♂️ #booToYou
(@ilovefluffy) reported
from
Newcastle upon Tyne, England
So to be straight: because @O2 have been terrible for over a year, I can’t refresh my phone until after I get back from my Christmas trip! You’re very VERY quickly losing a customer here and I’ve been with o2 for nearly 15 years.
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andrew 🎃
(@ilovefluffy) reported
from
Newcastle upon Tyne, England
@O2 I was supposed to get a free upgrade every 12 months but your "problems with supply" last year meant that I didn't get my new phone for over a month after I requested it, so my refresh date is a month later, which pushes it past my annual christmas trip. It's a farce.
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Sheila Robson
(@sheilavictoriaR) reported
from
Chester-le-Street, England
@O2 Im pleased 😊 scammers are awful!
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🇬🇧🏴 Scott Barron 🇬🇧🏴
(@scottbarron90) reported
from
Brandon, England
@O2 what a waste of money it is I pay for you're service every month. Another mast issue in my area, no calls or texts all day, I ise this phone for buisness Yet again lost more money through o2 and the rubbish equipment I've never had this issue with any other service provider
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Craig Blundred
(@craigblundred) reported
from
Whitley Bay, England
@O2 hi - my wife has been trying to resolve issue with SMS settings - have disappeared yet again. Spent over an hour on live chat but keeps getting passed to different teams then cut off. Has happened before we know what needs to be done but very poor service now.
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Bilbo Gubbins
(@andyphilipson) reported
from
Whitley Bay, England
@O2 Hey I just received a text claiming to be from yourselves saying there’s been a problem processing my bill and gives me a link to update my payment details. Pretty sure it’s fishing as my details haven’t changed. Can you confirm if I DM you a screenshot? Cheers.
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Rebecca
(@_RebeccaJT) reported
from
Sunderland, England
@O2 can someone please give me a response to a query, I have had an automated reply in dm which not helpful in anyway. I have tried my o2 app and it doesn’t help. I have also tried ringing o2 just keep getting cut off.
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philip
(@fredspoon) reported
from
Chester-le-Street, England
Lots of companies doing their bit to help. I got an email from @O2 this morning and how they are helping is allowing people to access the @NHSuk websites without using your data. Whoopy ******* doodle do. I can’t wait it’s like Christmas all over again.
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Raj
(@engg_rky) reported
from
Newcastle upon Tyne, England
As expected @EE never cares about customer relationship and thus had not replied. @VodafoneUK @O2 if you have better options for me with 500 min India calls per month then please contact me I will port my number
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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ayyyzma
(@Ayyyzmah) reported
@O2 I can’t receive calls and ur customer service is shocking. On top of that the info I’m being fed is questionable. Told she would call me back but how is that possible if I can’t receive calls?! Einstein team! 💡🤬😡
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💙 Matt Cook 💙
(@mattc4591) reported
@O2 hi, can you please DM me, I’ve got 2 questions, 1, why can’t I add my o2 open discount to my new phone & 2, why can’t I change my address on o2 recycle, I’ve moved address, it won’t let me change / alter it. Please help
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Natasha
(@Nat97941312) reported
@O2 yet again shocking customer service. On day 18 of trying to deal with a simple number transfer and I've yet to find one member of staff who can do their job. Do better!!
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Sarah Bombera 🦥
(@iammrsfox) reported
@O2 Can you confirm if it is the port or if the service is down fullstop??
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Shahed A Shah
(@shahidshah) reported
Oh for goodness sake @O2. I'm a new customer for a week and I'm already cheesed off with your inability to transfer my number. What the heck is going on?
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Carly Meaden
(@CarlyMeaden) reported
@O2 A complaint has already been made by my partner and he was told you’re aware there’s service issues in our area so it’s up to you to resolve it really, a link isn’t going to do it unfortunately. I’ve been with you for 15+ years - please do something to resolve it URGENTLY
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Sarah Bombera 🦥
(@iammrsfox) reported
@O2 Okay, so my number transfer debacle continues. I now have no service on either number DESPITE asking for this to happen on Monday. Can someone let me know what’s going on????
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Shahed A Shah
(@shahidshah) reported
@O2 Thanks for asking. I sent a DM about porting my old number and got no answer yet. Demonstrating good customer service aren't we?
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JDX Sales
(@JdxSales) reported
@O2 Just cuts me off saying balance is £0. Can some just DM me and handle it over twitter. And terrible customer service is a key reason.
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Emma Smith
(@ju5tEmma) reported
@O2 trying to order a Sim card. I have a discount codes but it’s showing zero and that the product I picked isn’t eligible. But doesn’t tell me what is eligible for the discount. Please help.