O2 Outage Report in Dunston, Gateshead, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Dunston, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Dunston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (53%)
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Internet (25%)
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Total Blackout (12%)
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Wi-fi (4%)
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E-mail (4%)
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TV (1%)
Live Outage Map Near Dunston, Gateshead, England
The most recent O2 outage reports came from the following cities: Stanley, Sunderland, Newcastle upon Tyne, Chester-le-Street and Hebburn.
| City | Problem Type | Report Time |
|---|---|---|
 Stanley |
Phone | |
| Stanley |
Phone | |
| Sunderland |
Phone | |
| Newcastle upon Tyne |
Internet | |
| Chester-le-Street |
Phone | |
| Hebburn |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Dunston, England
Latest outage, problems and issue reports in Dunston and nearby locations:
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philip
(@fredspoon) reported
from
Chester-le-Street, England
Lots of companies doing their bit to help. I got an email from @O2 this morning and how they are helping is allowing people to access the @NHSuk websites without using your data. Whoopy ******* doodle do. I can’t wait it’s like Christmas all over again.
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sarah hunter
(@sarahhunter25) reported
from
Durham, England
@O2 hi I need some help. I've just been given the #GalaxyWatch3 as a birthday gift. Its the 4g version where I need a e-sim. I've contacted customer services but I haven't a clue what to do can you help? Thanks. Sarah.
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Kathryn Baird
(@kathrynbaird_) reported
from
Cramlington, England
@O2 do you actually talk to your customers? I’ve been trying to contact you all week via the app, have called numerous times to be hung up on by an automated service and can’t get through to you at all. You’ve charged me twice for my bill & disconnected me even though I’ve paid!
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Tim Luckhurst
(@TCHL) reported
from
Durham, England
@O2 Appalling customer service. An apology is required.
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Ruxana Nargolwala
(@RuxanaNargol) reported
from
North Gosforth, England
@hellyarrj @O2 Having the same problem. #o2 should deal with this. Totally unacceptable.
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andrew 🎃
(@ilovefluffy) reported
from
Newcastle upon Tyne, England
@2bard @intueldonsquare @northumbriapol You're right in normal circumstances, however my phone signal keeps cutting out while @O2 are upgrading to 5G, last week a man had a seizure in front of me and I was getting repeatedly disconnected from the emergency services while trying to get an ambulance.
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Victoria Murtha
(@VictoriaMurtha) reported
from
Newcastle upon Tyne, England
@O2 Currently trying to upgrade my phone. No online agents available, if I visit the store will there be someone available to help me?
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Santa Drops is coming to Toon 🎅🎅
(@doc_drops) reported
from
Newcastle upon Tyne, England
You’re rolling out 5G when Newcastle doesn’t even have basic coverage, I have a 50GB contract with you and barely manage to use 2GB a month due to lack of signal/searching for free Wifi @O2
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Raj
(@engg_rky) reported
from
Newcastle upon Tyne, England
As expected @EE never cares about customer relationship and thus had not replied. @VodafoneUK @O2 if you have better options for me with 500 min India calls per month then please contact me I will port my number
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Gracie
(@nossy1996) reported
from
Newcastle upon Tyne, England
@MyUNiDAYS @O2 I am trying to activate the JBL discount but no money seems to get deducted at checkout... plz help, I’m desperate for a new speaker
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Rebecca
(@_RebeccaJT) reported
from
Sunderland, England
@O2 can someone please give me a response to a query, I have had an automated reply in dm which not helpful in anyway. I have tried my o2 app and it doesn’t help. I have also tried ringing o2 just keep getting cut off.
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Tim Luckhurst
(@TCHL) reported
from
Durham, England
@O2 your customer service is appalling. You should be ashamed.
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Tim Fowler
(@timlibrarian) reported
from
Bearpark, England
I suspect if I cancelled the three direct debits I pay every month to @O2 they’d find time to get in touch with me. Help with setting up a new phone when their online SIM swap is banjaxed, not so much.
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Angie Orrick
(@AngieOrrick) reported
from
Walker Gate, England
@O2 you have the worst customer service ever encountered! If I could stop paying you I would! That’s your shop and by telephone
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Paul Frampton
(@headcoverlova) reported
from
Bearpark, England
@O2 really bad customer service to offer a free streaming service a lot of families could use right now only for new customers. Other networks offering free services for all customers. Make me think you don’t value loyal customers at all
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Craig Blundred
(@craigblundred) reported
from
Whitley Bay, England
@O2 hi - my wife has been trying to resolve issue with SMS settings - have disappeared yet again. Spent over an hour on live chat but keeps getting passed to different teams then cut off. Has happened before we know what needs to be done but very poor service now.
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Rebecca Thorne
(@rebeccajadetho1) reported
from
Shiremoor, England
@O2 It’s still not working
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Tim Luckhurst
(@TCHL) reported
from
Durham, England
@O2 I repeat: your customer service is appalling.
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Sheila Robson
(@sheilavictoriaR) reported
from
Chester-le-Street, England
@O2 Im pleased 😊 scammers are awful!
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Bilbo Gubbins
(@andyphilipson) reported
from
Whitley Bay, England
@O2 Hey I just received a text claiming to be from yourselves saying there’s been a problem processing my bill and gives me a link to update my payment details. Pretty sure it’s fishing as my details haven’t changed. Can you confirm if I DM you a screenshot? Cheers.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Jay_147
(@jay_doggg) reported
@O2 new customer here, been trying to swap from physical sim to eSIM all week but your chat team haven’t been able to do it, I’ve now been cut off when speaking to an advisor 3 times tonight and had a call intercepted when discussing personal details which I thinks a data breach
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DanielT
(@DanielT51305696) reported
@angelak2271 @O2 Touts had no problem. Time everyone ditched O2. Bankrupt the turds.
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Daisy
(@s_birket) reported
from
Coventry, England
@O2 Really @o2? You started out so well acknowledging the issue and it just went downhill from there. The app was down for the day, yet touts managed to buy and relist them for £hundreds, it is disgusting.
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Matthew Hyndman
(@MatthewHyndman1) reported
@Sarah94x @O2 They are scams o2 has had its customer accounts breached! I would suggest changing networks absolutely disgusting customer service!
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William Heslop
(@WillHeslop84) reported
@O2 All customers should go elsewhere, shocking service - doubt I’ve ever used priority in my 15+ years and the 1 time I’d bite the whole system fell apart
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John_baggies70
(@John_baggies70) reported
@KirstyLBx @O2 Peter kay is awful
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Handy Services
(@services_handy) reported
@O2 You must of predicted that demand would be very high. Yet your website crashed, very funny that. I personally believe it was all a publicity scam. I wasted over a day trying to get tickets. My contract is up for renewal next month I will definitely be moving to another network.
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Jordan Lawton
(@jordan_lawtonn) reported
@ThreeUK @ThreeUKSupport why have rewards and presale if we can’t purchase things or after waiting in a queue for hours to then be kicked out. Poor poor poor. Should’ve gone to @O2 a while ago much better customer service as well as network
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Daniel
(@IceDan001) reported
@O2 This whole thing was a disgrace. Hang your heads in shame 02 what an absolute shambles
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Andy Hunter
(@AndyAndroidPCW) reported
@Poppy90D10 @O2 @peterkay_co_uk Well if you're going and not reselling the tickets I don't have a problem and enjoy the show. Its just I found way too many tickets on the resale site indicating lots of people just wanting to make a quick buck Considering the tickets don't officially go on sale until Saturday