O2

O2 Outage Report in Alnwick, Northumberland, England

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Alnwick, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Alnwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Alnwick, Northumberland, England 01/28/2026 07:10

January 28: Problems at O2

O2 is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (49%)

    Phone (49%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. Wi-fi (4%)

    Wi-fi (4%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • thegeufron Andi Price (@thegeufron) reported

    @O2 having an enormous amount of trouble in trying to get a new Sim card for a lost phone!!! Ridiculous and hang up when asked their name. Very very average O2 So how do I get a new SIM card for a lost phone … over 1 hour on this don’t send a text to the phone as it’s lost Doh

  • RaffyThani raffy. (@RaffyThani) reported

    @O2 my network is down fully. I can’t call, text or do anything! Please help. I’m using WiFi right now. This is not good

  • edboris Ed Boris (@edboris) reported

    @O2 10 hours later, still no answer to my support request. Rubbish, appalling.

  • TTRS59 Henry (@TTRS59) reported

    @O2 hi, had a PAC ported across this morning. Would be told everything would be ready before 18:00. I cannot receive calls or send/receive texts. Made numerous calls to O2 today with no resolution and disconnected numerous times while waiting for customer services. Please advise.

  • chris_miller78 Chris Miller (@chris_miller78) reported

    @O2 no signal for weeks now at home. Any idea what’s going on?

  • beachjunkey Lee (@beachjunkey) reported

    . @O2 why can’t I add the ‘Travel’ bolt on? It keeps saying I need to be a pay monthly customer. What have I been doing all these years? Going to South Africa and don’t want to get robbed by O2 so trying to make sure I’m covered 😡

  • itschrisglass Chris Glass (@itschrisglass) reported

    @O2 you’ve disconnected my sim again. Two days after fixing it. I’ve sent you a dm with the details. Please fix it asap, I’m on call for a hospital and this is totally unacceptable

  • decmaher8 Dec Maher (@decmaher8) reported

    @O2 Is it possible to cancel the contract on line? I can’t afford to be waiting an hour to speak to someone

  • JoeTHaywood Joe Haywood (@JoeTHaywood) reported

    Never known customer service as bad as @O2’s. They sell you a faulty phone, 3 months later it breaks, and they refuse to do anything about it. Genuinely hung up on me. Won’t even acknowledge the complaint I sent in. Absolutely disgraceful.

  • MaryNT16 Mary N-T (@MaryNT16) reported

    @O2 Why is the network provided time on my phone 16 minutes fast?