Origin Broadband outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Origin Broadband reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Origin Broadband Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Karl G (@itskarlg) reported 7 seconds ago

  Wow. Glad I left @OriginBroadband, my friend has just told me they incorrectly disconnected him saying he had moved to a new provider (didnt) said they'd put it back on in 2weeks, now telling him no exchange lines free and removed him as a customer. No apology, no compensation 😲

• 
  Blandlord (@blandlord_1) reported 3 minutes ago

  @OriginBroadband Are you guys still in business? 2 hours on hold chat feature not working

• 
  🌟Steph🌟 (@Miss_Steph87) reported 4 minutes ago

  @OriginBroadband Can someone please explain why, for the past couple of months, my internet stops working every night between 9-10? Also since youve amended my isp and sent me a new router iv had constant issues? I currently have 'connected without internet' displayed!

• 
  Dani (@DaniSwaffield) reported 4 minutes ago

  If you ever think about signing up to @OriginBroadband don't. They have completely taken advantage of 2 vulnerable people in their 70's, refuse to let them cancel despite an awful service. Waiting for my complaint to be answered since Feb. Now cut their services off. Awful 🤬

• 
  mc california (@mccali99) reported 6 minutes ago

  @OriginBroadband This offer has now been withdrawn along with any previous offers made.   What happens next?   We have closed your complaint and you will be issued with an ADR letter electronically by email in the next 14 days, which will confirm this and can be used as evidence

• 
  Graham Marley (@GrahamMarley) reported 10 minutes ago

  @OriginBroadband absolute rip off merchants. Having charged my daughter over £200 in 2020 for broadband that NEVER worked you have just made her pay £40 on a contract she doesn't have. You ignore correspondence and refused to deal with me despite having authority. BEWARE

• 
  Derek Weeks (@DerekWe51929279) reported 12 minutes ago

  @OriginBroadband From Ofcom. “Solar flares interfere with communications” I see that Ofcom have given you another perfect excuse (for poor service)to give to your weary suffering customers. At anytime of the year.

• 
  John ellis (@Johnell63593211) reported 13 minutes ago

  @OriginBroadband ......you must be so proud! Even after providing THREE months notice of termination and you still want to bill me for a FOURTH month! A service I haven't used due to moving house. Really poor customer service from a company with a poor attitude! 😡😠🤬

• 
  mc california (@mccali99) reported 13 minutes ago

  @OriginBroadband in the event that you wish to escalate your complaint. After this letter is sent, no further action will be taken on our part. Please feel free to contact us if you have any further queries regarding your Origin account by calling our teams on 0330 024 17 77.

• 
  A Spoonful of Cocoa (@spoonfulofcocoa) reported 15 minutes ago

  @OriginBroadband Hi. Is there an outage near Derby? I’ve had no internet for a few hours. Thanks