Origin Broadband outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Origin Broadband reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Origin Broadband Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dani (@DaniSwaffield) reported 38 seconds ago

  If you ever think about signing up to @OriginBroadband don't. They have completely taken advantage of 2 vulnerable people in their 70's, refuse to let them cancel despite an awful service. Waiting for my complaint to be answered since Feb. Now cut their services off. Awful 🤬

• 
  SpeedTest SpeedSmart (@SpeedSmart) reported 6 minutes ago

  @ParkerColin @CraftyOldGit @OriginBroadband Lots of speed tests use servers that are hosted by the ISP you are using. So your traffic never leaves there network. This makes the result unrealistic. What server location are you testing from and what speed are you paying for?

• 
  Adrian Herridge (@editfmah) reported 10 minutes ago

  @CraftyOldGit @OriginBroadband You can then see if you are getting 1000's of unrecoverable errors causing it to be slow. Or if you are on a really really old ADSL connection (like I was at Longleat), then I kept getting locked into a very low BRAS profile and it would stay at 1-2 MBs for weeks and slowly climb

• 
  hestiaa (@x_Hestiaa_x) reported 13 minutes ago

  @OVOEnergy @YourSSE @OriginBroadband I am am SSE broadband customer, my internet is not working & cannot get in touch with anyone about this. Who fixes my broadband?

• 
  Adrian Herridge (@editfmah) reported 18 minutes ago

  @CraftyOldGit @OriginBroadband Very. You are definitely looking at a line/sync issue there for sure. If you've had electrical storms recently, potentially quick and easy to just swap out the VSDL filter (if you have a draw full of the old things), see if that allows the noise on the line and the Att. to drop

• 
  Wake UP! and smell the Coffee (@Schmell_DeCoffe) reported 18 minutes ago

  @PerBetts @OriginBroadband After paying be sure to cancel any Direct Debit or Recurring Card Payment that Origin have set up (they usually set the RCP up without asking permission (naughty)). This will prevent them from taking money from your account when they have one of their frequent computer glitches.

• 
  JerryonTwidder (@JerryonTwidder) reported 20 minutes ago

  No wonder customer service at @OriginBroadband has gone down the pan if they’re now owned by @talktalk . When it comes to customer service they don’t get much worse than @TalkTalk

• 
  David Jennings (@ChilliDoor) reported 21 minutes ago

  @OriginBroadband Your direct debit system is faulty, your live chat is broken, no one answers calls and you've removed the option to pay outstanding invoices via your website. How am I meant to fix an issue when I can't get through to anyone?

• 
  Jackson 🛸 (@OfficialJacks__) reported 22 minutes ago

  @OriginBroadband I can't lie I'm sick to death of CONSTANT problems with your service.. this isn't a one off deal this is EVERY month that you have issues.. I'm currently having to use my data so I can tweet you as coincidentally you ONLY have a payment hotline. Sort it out!

• 
  Wake UP! and smell the Coffee (@Schmell_DeCoffe) reported 22 minutes ago

  @danjelley @OriginBroadband More contractual word trickery from @OriginBroadband, the cooling off period is 14 days from sign up or until your service is installed, but they hardly ever install until after the 14 days have expired, that way you don't realise you've been screwed until after you are screwed.