Origin Broadband outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Origin Broadband reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Origin Broadband Issues Reports

Latest outage, problems and issue reports in social media:

• 
  The Privateers (@McComisky) reported 3 minutes ago

  Fantastic customer service from @OriginBroadband and Martin in Doncaster. Broadband up and running sweetly. Please locate this customer service advisor and thank him from me.

• 
  Joshua Powney (@joshpowney) reported 3 minutes ago

  @OriginBroadband no internet for 48 hours now thanks guys... no rush to get paying customers online again. Guess I'll have to wait another 48 hours just for an engineer to line test the master socket then lead me back to customer services..

• 
  John smith (@Ragg_Mann) reported 4 minutes ago

  @OriginBroadband this is the worst broadband company in the uk they are robbers

• 
  Leighton Pickering / Lewis (@LeightonLewis4) reported 4 minutes ago

  They sent me a new Router, Yesterday, Guess what ? Still no Signal coming in, As ive always told them They even sent me a letter, Stating, If they get Openreach out, They may charge me, What A Cheek, When I'm entitled to Compensation for loss of service. @OriginBroadband

• 
  Siddhant Pant (@BlitzTonks) reported 5 minutes ago

  @OriginBroadband @rotherhamtiser I don't think so. But the bad breeding should definitely be banned. These people be selling sick puppies with genetic problems to people for 15K. I heard a case where 14 pitbulls, all from the same litter attacked people. It was in their genes

• 
  Rukaiya Vazifdar. (@RukaiyaVazifdar) reported 6 minutes ago

  @OriginBroadband My internet is down - cannot log in. Please respond as I’ve been trying to ring for 2 days now!

• 
  Graham Marley (@GrahamMarley) reported 13 minutes ago

  @OriginBroadband absolute rip off merchants. Having charged my daughter over £200 in 2020 for broadband that NEVER worked you have just made her pay £40 on a contract she doesn't have. You ignore correspondence and refused to deal with me despite having authority. BEWARE

• 
  Adrian Herridge (@editfmah) reported 14 minutes ago

  @CraftyOldGit @OriginBroadband You can then see if you are getting 1000's of unrecoverable errors causing it to be slow. Or if you are on a really really old ADSL connection (like I was at Longleat), then I kept getting locked into a very low BRAS profile and it would stay at 1-2 MBs for weeks and slowly climb

• 
  Mike Wilson 🐟 (@CraftyOldGit) reported 16 minutes ago

  As you were @OriginBroadband — problem seems to be with the SpeedSmart app on my iPhone. Crappy Zoom call quality could be someone else’s problem, too.

• 
  Kiro (@RealKiro) reported 16 minutes ago

  @OriginBroadband No point, customer service is terrible since I’ve complained multiple times and every time you guys just ask for more money to “upgrade” the internet or ask for hundreds just so I can leave the contract…