Origin Broadband outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Origin Broadband reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Origin Broadband Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rachael Hall (@Rachael0199) reported 3 minutes ago

  @YourSSE can anyone help please? I have no Internet. There is no one to contact. I know SSE were takennover by Talk Talk, but Origin are the ones who supply the broadband. No one seems to be answering any of my messages @TalkTalk @OriginBroadband

• 
  Rob Clark (@Rob_Clark) reported 9 minutes ago

  @Schmell_DeCoffe @OriginBroadband That was the email I never got.

• 
  mc california (@mccali99) reported 10 minutes ago

  @OriginBroadband the bull from origin Thank you for speaking to us, I am sorry to hear that you are not happy with the resolution offered.   We have gone over all of the evidence we have and we've given what we believe is a fair and reasonable resolution to your complaint – .

• 
  mike king (@King1315M) reported 12 minutes ago

  @OriginBroadband Just to let you and everyone know. I have tried phone, email etc on numerous occasions to cancel my mothers broadband and phone. With no success. I have now cancelled the direct debit in the vain hope you will contact me. Number 28 in the queue.

• 
  Graham Marley (@GrahamMarley) reported 13 minutes ago

  @OriginBroadband absolute rip off merchants. Having charged my daughter over £200 in 2020 for broadband that NEVER worked you have just made her pay £40 on a contract she doesn't have. You ignore correspondence and refused to deal with me despite having authority. BEWARE

• 
  lindahudson (@lindahudson66) reported 16 minutes ago

  @OriginBroadband So after two years of stealing £25 per month from my 87 year old mother for a service that you never once provided, She has finally cancelled her direct debit and is contract free , Never dealt with a worse company in my life. #unprofessional #thieves

• 
  s (@queenofinsanit3) reported 20 minutes ago

  @OriginBroadband Why is my internet not working I’m getting a privicy notice saying blocking networks

• 
  mc california (@mccali99) reported 22 minutes ago

  @OriginBroadband This offer has now been withdrawn along with any previous offers made.   What happens next?   We have closed your complaint and you will be issued with an ADR letter electronically by email in the next 14 days, which will confirm this and can be used as evidence

• 
  The Lonewolf Clan (@LonewolfClan01) reported 24 minutes ago

  Just a heads up on a possible problem. Black fox and Odin may not be able to stream this weekend due to tech issues with their I.S.P. they maybe back tomorrow or by Monday, depends on when @OriginBroadband get them back online. As they do seem to love cutting ppl off @ random

• 
  Joshua Powney (@joshpowney) reported 24 minutes ago

  @OriginBroadband no internet for 48 hours now thanks guys... no rush to get paying customers online again. Guess I'll have to wait another 48 hours just for an engineer to line test the master socket then lead me back to customer services..