Origin Broadband outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Origin Broadband reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Origin Broadband Issues Reports

Latest outage, problems and issue reports in social media:

• 
  RebelCheeseCake (@RebelCheeseCake) reported 3 minutes ago

  @OriginBroadband I know it's a bank holiday, but surely someone is available to help? No internet for 2 days now. Yesterday's fixes you gave didn't help.

• 
  Wayne Thompson (@MrWayneThompson) reported 4 minutes ago

  @OriginBroadband is an absolute joke. Customer services are insulting & some workers clearly dont do jobs correctly. I've never had this problem with any other companies as they listen. I take care of all my moms bills due to her age & deafness. She gives consent yet you don't

• 
  D Graham (@digitalgimp) reported 6 minutes ago

  @OriginBroadband -msg'd you re a txt about payment but no response. Can you advise - i've always paid by DD and nothing changed my end - plenty £££'s in the bank! Any support appreciated. Can you fix the security alert when clicking 'My Account' link on email or your website!

• 
  Astro (@Astro5004) reported 7 minutes ago

  @OriginBroadband I'm having some problems with my internet service any chance of some help?

• 
  David Bodman (@davidjbodman) reported 8 minutes ago

  @OriginBroadband: Sorry we messed up, but we credited your account and now the next month is free. Also @originbroadband: You haven't paid last month's bill, so we're going to charge you £10 and limit your service in 7 days. How would you rate your service?

• 
  David Jennings (@ChilliDoor) reported 14 minutes ago

  @OriginBroadband Your direct debit system is faulty, your live chat is broken, no one answers calls and you've removed the option to pay outstanding invoices via your website. How am I meant to fix an issue when I can't get through to anyone?

• 
  Adrian Herridge (@editfmah) reported 18 minutes ago

  @CraftyOldGit @OriginBroadband No problems. Also, it';s good to know that the filter is very very tolerant of electrical events so when doing the dance with technical support teams, it's hardly ever going to be a filter failure.

• 
  katnipps (@katnipps_) reported 22 minutes ago

  Just spoke to my provider @OriginBroadband - conversation went like this. “My connection is **** and unstable”. Origin, “so… would you be willing to pay us more?” wtf kinda service is this where they have THE AUDACITY to ask you invest *more* into a product that sucks ***?

• 
  Wake UP! and smell the Coffee (@Schmell_DeCoffe) reported 24 minutes ago

  @Rob46156436 @OriginBroadband 70,000 customers, WOW in the last quarter of 2018 they were slapping themselves on the back, bragging about hitting the 250,000 customer mark. That's an awful lot of people to lose in just 3 years, and a good indicator of how terrible they were, people were happy to pay to leave.

• 
  🌟Steph🌟 (@Miss_Steph87) reported 26 minutes ago

  @OriginBroadband Can someone tell me why my internet speed has nearly halved? Why it doesnt work upstairs? And why my IP address thinks im in Basingstoke when im at the opposite end of the country?