Origin Broadband Outage Report
Why is my Origin Broadband service not working?
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If you are having issues, please submit a report below.
Origin Broadband is an Internet service provider and network operator based in Yorkshire. The company provides consumer and wholesale internet connectivity, including FTTC, ADSL2+, Leased Lines, wireless 'point to point' systems, and general fixed-line telecommunications services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Origin Broadband reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Origin Broadband. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Origin Broadband compensate me for the outage?
The recent Origin Broadband outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Origin Broadband if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Origin Broadband has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Origin Broadband users through our website.
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Internet (68%)
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Total Blackout (18%)
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Wi-fi (9%)
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Phone (5%)
Live Outage Map
The most recent Origin Broadband outage reports came from the following cities: Glasgow, Birmingham, London, Bristol, Hammersmith, Batley, Camborne, Saint Neots, Godalming, Hackney and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Total Blackout | |
| Birmingham |
Internet | |
| London |
Internet | |
| Bristol |
Total Blackout | |
| Bristol |
Internet | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Origin Broadband Issues Reports
Latest outage, problems and issue reports in social media:
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Chinthana Siriwardhana
(@chinscjp) reported
@OriginBroadband I dont have service for more than 2 weeks now. No solution but insulting and time wasting and asking £167/- to let me leave even no service. Blood sucking company you are.
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Karen
(@Kazza_Cookie) reported
@jon_newsome @OriginBroadband I tried that too,made no difference to mine,only started with the Origin broadband when had Sky had no issues
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Tom Toal
(@tomtoalcomedy) reported
@OriginBroadband can I have an email address to somebody I can make a complaint to.
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P a i g e .
(@paige_114) reported
@MartinSLewis I’m with @OriginBroadband pay £28 a month, the speeds are awful and extremely unreliable, customer service is non existent. Been in touch with them so many times in the 3 months I’ve had it and no further forward. Word of warning to others!
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Wake UP! and smell the Coffee
(@Schmell_DeCoffe) reported
@paige_114 @MartinSLewis @OriginBroadband The disappointment of poor quality lingers long after the sweetness of a bargain is forgotten.
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Geri
(@Geri18) reported
@trustpilot just signed up with @OriginBroadband they sent a broken router and cannot tell me if a new box can be sent before the go live date. Its the first time I have used them very disappointed
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Morag Malchick
(@Devotchka0183) reported
@xblackcatxx13 @OriginBroadband They're just crap. I used Martin Lewis's site and asked them to waive my termination fees because of poor service (which they did) and just get someone else. Good luck with the handover.
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Morag Malchick
(@Devotchka0183) reported
@Agent47Connor @OriginBroadband I think they just give out a phone number that doesn't work because I had the same issue. Just ask them to waive your termination fees due to poor service and get someone else.
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TrickerTheDon🖥
(@TrickerTheDon) reported
@OriginBroadband @Adamjpritchard @OriginBroadban1 It people are having problems. Use your brain 🧠 & MESSAGE THEM! THEY. ARE. THE. CUSTOMER.
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Dashdot
(@Dashdot10) reported
@OriginBroadband I want to cancel my service!!!! This is an awful service. @Ofcom this is criminal!!!!!’ What are you doing as a regulator??? You have been cc’d into many tweets already. They don’t allow you to cancel contracts!!
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Mark Andrew
(@mandrew86) reported
@CMaton1 @OriginBroadband Ours is the same. Any idea why it’s gone from mid 30’s to **** all??
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R
(@rahilkn) reported
@OriginBroadband absolutely abysmal service! Only signed up because you were yorkshire based! FAD!
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Elliot Brown
(@elliotjbrown) reported
from
Hillingdon, England
@OriginBroadband Disappointing broadband performance for a while now (months). Chat/Called a couple of times to try and fix the problems. I’ve currently been sat on chat with Tech Support since 09:01 with no resolve and limited responses. I’ve had one response in 45 minutes.
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Morag Malchick
(@Devotchka0183) reported
@topballak @OriginBroadband I asked them to waive my termination fees in light of poor service, which they did. I'd find someone else - Origin have been nothing but trouble. Report them to trading standards too (I have) so their rep gets about.
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P a i g e .
(@paige_114) reported
@Kazza_Cookie @MartinSLewis @OriginBroadband I think they’ve given up with me. I’ve put a complaint in through resolver, hoping I get somewhere with them. I just wish they would let me cancel it. Awful service
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Thomas Seager
(@thomas_seager) reported
@OriginBroadband Not happy, your customer service is as slow as your internet speeds – so far waiting over 45 minutes for a reply on your Technical Service live chat. Says replying in under 8 minutes. Running on 0.8mbps. Awful service received so far!
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Alex Dresco
(@drescoding) reported
@OriginBroadband really struggling with your services. We’re now having a 0.05mbps download speed and can’t contact you. The chat availability is down on your website and we can’t find a number.
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Morag Malchick
(@Devotchka0183) reported
@Lunindi @OriginBroadband Just leave them. Report the poor service and ask them to waive your termination and get another provider. I would encourage you to report them to trading standards too. Then their rep will be more well known.
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Wake UP! and smell the Coffee
(@Schmell_DeCoffe) reported
@TrickerTheDon @OriginBroadban1 @OriginBroadband before they almost went bust in 2018 they were running a call centre with no more than 20 customer service agents at any one time and 1 sometimes 2 tech guys, they slashed the workforce by half to cut costs. So how many people do you think they have answering the phones now ? ?
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John Alzayat
(@EquinoxPhoenix) reported
@GameboyLuke @OriginBroadband Time to cancel then, if they can't be asked to provide the service you are paying for they don't deserve your money. Or anyone's money for that matter.
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Geri
(@Geri18) reported
@OriginBroadband just signed up with them, and received a broken router, feel very shaky about the service, don't know if they can start on go live date. Massive disruption
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Wake UP! and smell the Coffee
(@Schmell_DeCoffe) reported
@KennethCarleto6 @GameboyLuke @OriginBroadband Because the people behind the scenes that own and control the company are complete ***** with no interest other than money, don't judge the staff in the same light, they are genuinely trying to help you but are handcuffed by company policy and GREED!
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Karen
(@Kazza_Cookie) reported
@jon_newsome @OriginBroadband Does the Static IP work with this issue?been having this for months
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Adam Pritchard 🇪🇺🇮🇪🏴
(@Adamjpritchard) reported
@OriginBroadband @OriginBroadban1 I don't know why it drops in and out so much. It's at its worst with the BBC iPlayer for some reason.
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Dashdot
(@Dashdot10) reported
@OriginBroadband I want to cancel my broadband. I cannot get any customer service! Not answering phones or webchat!!! Surely this is illegal ???
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Niamh Hills
(@HillsNiamh) reported
from
Cranleigh, England
@MartinSLewis I’m with @OriginBroadband on £17.99 a month for 35mbps on their Superfast Broadband. Have just switched - was previously on standard broadband. Occasionally drops out & had one day in November where service dropped out completely but otherwise ok.
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Wake UP! and smell the Coffee
(@Schmell_DeCoffe) reported
@CMaton1 @OriginBroadband Reminds me of when I was using Compunet on my Commodore 64 back in 1983. With chronically slow speeds of 1200/75 baud it was still way better & more stable than the **** that @OriginBroadband are peddling as a service. Also, when you rang them at least someone answered the phone.
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P a i g e .
(@paige_114) reported
@Geri18 @OriginBroadband I’d cancel if you can, there service is awful
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Wake UP! and smell the Coffee
(@Schmell_DeCoffe) reported
@Meesh590 @OriginBroadband just wait till you cancel and they continue to bill you for 5 months afterwards even though you are with a different company, their ineptitude knows no boundaries.
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TrickerTheDon🖥
(@TrickerTheDon) reported
Nothing but problems since joining @OriginBroadband looks like so has everybody else from what I see on Twitter and reviews. I’ve had “ DOUBLE - NAT “ since joining your company. Which isn’t suitable for online gaming. Which is all I use it for. Needs fixing. Support is terrible.