Origin Broadband Outage

@OriginBroadband trying to access the help pages and online chat but both are refusing to load. I need to cancel as moving house, please tell me how :)

@Matthewhewitt84 @simonhardcastle @Plusnet @OriginBroadband £35 for awful "unlimited fibre" from Plusnet as contract has just ended, @zeninternet seems to be £32 but there is a £20 activation fee 😒

@Matthewhewitt84 @unit_1974 @OriginBroadband But in all fairness I don't care where they rent lines from. The customer service is so much better!!

@Matthewhewitt84 @simonhardcastle @Plusnet @OriginBroadband Defos changing as @plusnet are expensive, terrible and their customer service is awful 🙈 but thanks, won't change to Origin then 😂

@simonhardcastle @gerigeriking @Plusnet @OriginBroadband I’d stay with Plusnet I’m currently with Origin Broadband the connection is poor

@unit_1974 Avoid TalkTalk, very poor speed and horrible service! We switched to @OriginBroadband last December, best ever! Our Mbps never go under 65Mbps. Perfect for us.

@OriginBroadband is the worst broadband I have ever had! It is not working at all!! Comes on and off all the time. Simply TERRIBLE!

@OriginBroadband internet down since yesterday morning. Your Monday to Friday phone support service is not helpful!!

@OriginBroadband Shame the guys dealing with this issue don’t reply as fast as you on here. Maybe you should swap roles and keep customers happy!

Surprise surprise, our @OriginBroadband is down again - as per usual...

@OriginBroadband My broadband service is down once again... NP131HY Postcode

@OriginBroadband How can it go from being great connection to this. Nothing changed in the home and you detected a fault. I work nights and ain’t sitting up when I drive a danagerois road at night to be told I have to pay anything for a service I ain’t getting.

@TheInfamousCJF @OriginBroadband Yes but the awards were held in March 2018 .. Origins £7 million financial sinkhole came to light in the last 1/4 of 2018, brutally drastic staff cuts and a CVA to keep the wolves from the door allowed them to stay trading and providing something vaugely resembling a service.

.@OriginBroadband are staffed with quite possibly the worst people I’ve ever come across. Almost every message received from them was obtuse, provoking, repetitive and irrelevant, leading to a money claim and many crossed words. Worst service I’ve had from a company I’m not with.

@OriginBroadband a little help. Your modem/router died on Saturday night. No amount of power cycles or hardware resets gave me access to the routers web interface let alone the internet. I purchased a replacement but since then I'm only getting 3Mps download.

@OriginBroadband I called from 10 this morning to 12 with no line picking up, I’m out at the moment so know you can’t fix it when im not in so I’ll be cancelling tomorrow

@OriginBroadband my broadband is off now for the 4th day! Cannot get in touch as nobody is working at the weekends, ring me now or this is going further, breaching your contract saying 24/7 support

@OriginBroadband hello I have never heard of this company and randomly get a call from you's with a nice lady. Like to know how you get people's number. Trying to offer me 80MBPS while I'm with @virginmedia and get 350MBPS and been with for years and had no issues at all

@Matthewhewitt84 @OriginBroadband If they take money out of your account without your permission, this even includes if you owe them money and have stopped the direct debit, then they have broken the terms of the direct debit guarantee, contact your bank immediately and requesta direct debit indemnity claim.

@Matthewhewitt84 @OriginBroadband Just wait until you cancel the direct debit and then they sneakily reinstate it without your permission and try to take the full amount in a desperate attempt to recoup the funds... This actually happened to me ... this company is run by THIEVES & LIARS..

@_Henryn9 You have never experienced @OriginBroadband then

@OriginBroadband ***AVOID*** these at all cost, they took money from my account without my permission and claim it will take 30 days for a refund via sending a cheque.. Absolutely avoid at all cost, awful customer service, they blocked me on Facebook after voicing my opinion. THIEVING SHITS!

@NatashaPickard3 @OriginBroadband It’s crap! Get Ombudsman involved @NatashaPickard3

@OriginBroadband Hi I have been told by Sky to contact you regarding issues with connecting to Netflix. to resolve this, I need to contact my service provider to change my MTU value to 1492

@OriginBroadband Nope tried it before on trust pilot and nothing changed so we're in touch with the ombudsman today to try and get this service reimbursed, because i dont like thieves Nothing against you but the company and its values are ****

@Schmell_DeCoffe @OriginBroadband Well, my experience in the 12-18 months I've been with them has been good, minus a weird first bill. Twitter support was excellent.

@Average_Maker @OriginBroadband sorry did you say "excellent twitter support" ... these days it's more like robotic replies coupled with thinly veiled sarcasm ...

Pleased to help those customers waiting for @originbroadband refunds today. Anyone want the number for their finance dept drop me a DM. #originfraudband #ripoffbritain

@smarkhunter @OriginBroadband A little bit yeah, service has been a little okay touch wood if it’s been offline it’s probably happened while I haven’t been in, but the service for ringing is still shit

@smarkhunter @OriginBroadband Lol no but #Ombudsman are investigating it, but I’m really unhappy the service of @OriginBroadband is appalling, I just feel sorry for the two people I recommended to Origin as they are unhappy too

Ashleigh @originbroadband love how you tell a non customer how great customer service is but dont reply to the customers with service issues . Its not hard is it #originvoice #ripoffbritain #originfraudband

@OriginBroadband worst service in Australia. No customer care and grossly inefficient. Avoid at all costs. Tell your friends, family to avoid Origin. Toxic and a rung below awful.

@GeorgeBH83 @OriginBroadband yes agreed cancel the DD as you will never get the moneyback off #originfraudband

@OriginBroadband I’ve received an ameal saying my bill is due but I paid upfront for the year - please help

@Ben_Murray @OriginBroadband To process your refund @OriginBroadband will first need you to collect the legendary sword of quel'delar. Once you have this we can work out how much you are owed, issue a fictitious cheque, and then repeatedly claim it's lost in the post until you give up all hope of a refund.

@smarkhunter @OriginBroadband im fed up of them Stephen, im gonna end up cancelling my Direct Debit, even though im in a contract, I don't care! I might have agreed to a contract verbally but I haven't signed anything! im fed up of it and i've just learnt they are using TALK TALK which makes it even worst

why ******** do I bother calling @OriginBroadband been on phone 55 minutes listening to same shitty songs... GRRRRRRRRRRRRRR 😡🤬😡🤬

@OriginBroadband uses talk talk no wonder there’s plenty of down time!!! Ugh 😠 I ain’t paying anymore money to this shite

@OriginBroadband A TOTAL NIGHTMARE... awful company

@TheHandLab @OriginBroadband their support has gone downhill since the #cva and mass job losses. You are best off out of it

the life of @originbroadband #originfraudband #ripoffbritain Regular outages - dont inform customers No service Status page on website Lie to press that customers were not affected by #cva @obryssau toilet overflows and floods the office and tells the world phones are down!

@OriginBroadband U never answer them anyway lol

Cheeky bastids at @OriginBroadband haven’t had broadband for 2 weeks rang customer service to check on the cancellation of my account.......

@OriginBroadband Someone to help me find out if my internet is getting switched on by @WeAreOpenreach today. It was supposed to be working on the 4th

@jev42 @VodafoneUK @OriginBroadband its worth noting as well Origin charge 2 months in advance for most customers so when you leave you have already paid for the time after you have left so that money is owed. Origin dont auto issue refunds

@jev42 @VodafoneUK @OriginBroadband they never do, yesterdays outage hasnt event been acknowledged and no apologies to customers. In fact customers have to contact them and they are then offered 83p for a daily outage lol

@jev42 @VodafoneUK @OriginBroadband along with the recent @OriginBroadband rebrand and new logo/website, the social media team has now been renamed to the fact fudging and bad review censorship department.

@VodafoneUK @OriginBroadband Oh also I see from #originbroadband that it's been out over the 24hrs I've been with Vodafone. I don't know if this terrible excuse for an ISP still has a social media presence, but to my comrades still under the threat of contract termination charges, I promise you, it will end.

I've finally switched to @VodafoneUK. I can't tell you how relieved I am to no longer be under contract with @OriginBroadband - it's a bad when you have to chase the router; bad when they won't explain multiple outages; bad when you can't stream when paying for fibre. Do not use.

Ashleigh @originbroadband why not respond to all the other customers who lost service or just do a post apologising for another outage. #originfraudband

So disappointing and such bad customer service that @originbroadband decide not to reply to the people who had outages last night. 83p a day is their compensatione rate. get claiming

@Neil_f_H @OriginBroadband @NWsavers probably due to the cheap way they connect onto talktalk network

@DavidMWalsh_ @SheffieldStar @Grippleltd @OriginBroadband @HartShaw @FinanceFE @bannerjones @Investec @WakeSmithLaw @knightfrank also interesting to read the @originbroadband article about how proud @obryssau is to have overcome the issues. Wonder what all the staff who were made redundant before Xmas with no pay have to say about that.

@Clare52Labour @OriginBroadband It's an outage on their side Clare. Nothing that can be done at this time but wait it out. I'm assuming some maintenance (given the time of the outage) or a device failure. Hope it'll be back by morning.

@DaveCartledge89 @OriginBroadband Ths ks. I've not had many issues with, am generally pleased with them. This is definitely an outage, it won't reset.

Just searched up @OriginBroadband and a LOAD of people's Internet is down too, not just me. Glad to know it's not JUST me tho, hopefully it'll be up again soon.

@Clare52Labour @OriginBroadband Ive not had many issues with the 7 months ive been with them. Even switching from basic to fiber was ok. Hope all is sorted soon.

@OriginBroadband looks like something's broken - internet has died for me this evening along with many other users. Down Detector shows this too.

@DaveCartledge89 @OriginBroadband Oh no! To be fair, we've not had a lot of problems with Origin, it's usually just a case of turning it all off and on again to reset. But it's not working tonight!

@NatashaPickard3 Im offline yet again, sick of the ****, it’s absolutely ******* shit @OriginBroadband