Origin Broadband Outage

@OriginBroadband the internet has been the worse. Since three weeks now, it does not work at all post code NW1 5AX. I don’t understand why am I paying for no access to the internet. Fix it. Acc no- C0191436

@OriginBroadband my 82 year old mother is being plagued by emails about her account. She never agreed to an account. We rang you to ask you to stop and still they persist.

@OriginBroadband @ConorSut1 @thinkbroadband You’re not the only one my man, we have the same problems. I don’t know what on earth their NOC team is playing at, but their infrastructure is about as funny as Jim Davidson’s attempts at comedy

@OriginBroadband @lisabinns1 They do. It’s 0330 024 17 77. Good luck getting any useful information or help tho

@OriginBroadband @shortie20uk Good luck getting any sense out of their customer service team. It ain’t good in my experience

@lmgrenfell I’m so sorry to hear that, I thought you’d managed to cancel? They are @OriginBroadband on Twitter and might respond here?

@Matthewhewitt84 @OriginBroadband Old tweet or not. They are the worst company I’ve ever dealt with

@BonkersMad @OriginBroadband dont believe David, @originbroadband have a habit of re-enabling customers direct debits and taking payments months later and blaming it on a system issue

@OriginBroadband if we cancel early and pay the cancellation fee are you going to continue stealing money from us as you appear to have done to others?

@OriginBroadband is horrible, avoid at all costs. They decided to try and take broadband out for me without my consent, I took TV and they added broadband... Now they're trying to charge me £300? Cowboys. OFCOM will be notified.

@OriginBroadband My internet connection keeps dropping out. I called someone about this a few weeks ago, and it seemed to be fixed. Now it is telling me there is a problem with the ‘DNS Server’? It is unable to connect?

@OriginBroadband your Internet is a joke been with you for years and I have nothing but problems everyday my Internet goes and for quite some time too! In the middle 9f me working!! Not good! Roll on April when I will be going elsewhere! #poorinternetprovider

@OriginBroadband Origin you have a 50/50 chance of surviving. The equipment (router) you supply is not fit for purpose. Coupled with a shambolic customer service.

Was considering @OriginBroadband as part of my 'ditch @talktalk' but their sales rep refused to answer a simple question about which wholesale provider they use. @zeninternet maybe then? At least I'll know they use BTW at my exchange and the customer service should be solid

@MisterBloggs @OriginBroadband Make sure you keep copies of all web chats, twitter feeds etc. It is not unknown for the customer to cancel install and they just go ahead and slam your line anyway and say you never cancelled, also recorded phone calls go missing as often as their infamous refund cheques!

.@OriginBroadband I’ve just spent time on the phone being fed bullshit by one of your first line support techs. Despite what he says, changing my DNS server will not affect how your core network routes packets and throws them at random into the bin. Sort your **** out.

@OriginBroadband - What happened today, all US connections went offline, I was still connected to CERN fortunately but I was taking a 10 minute break when my backgammon connection died, downdetector was offline for the same reason and your own site was down?? UK?.

@danielnelson89 @OriginBroadband they haven't won an award since 2017, although many would argue they should have won "Worst UK Broadband Provider" for the last few years.

@OriginBroadband award winning ??? For what the worst service ever ? Get intouch about my refund you absolute con artists

@OriginBroadband yeah im gonna need a refund for the year of service that you haven't provided. And also your staff are so rude and smug they need knocked down a peg or two. Worst customer service I've ever come across. You are an absolute rip off. So get intouch about my refund

@OriginBroadband you've disabled email correspondence from your customers, and no one has responded on the webchat in over 2 hours. How would you rate your service? 🙃

@SilviaGuddei @OriginBroadband by non payment I mean that Origin failed to pay their supplier, so the service was cut off, meaning you lost your internet.

@SilviaGuddei @OriginBroadband Best thing would be to say you don't want it reconnecting, then jump to a new provider. They are currently trying to provision a new line/service which you are not contractually bound by. Your contract is with the original service that was cancelled, or cut off due to non payment

@OriginBroadband cut off my broadband by mistake and is now leaving me without for 10-14 days until can be reinstalled...thank you from a self-employed working from home in lockdown person. Customer service shall respond to my complaint in 5 working days...thanks...! :(

@MoiAliEdinburgh @OriginBroadban1 @OriginBroadband Hopefully your tweet will get their attention. Origin say they want to keep broadband service simple. Of course it’s simple is you don’t connect with customers.

@OriginBroadband I cancelled my order due to poor service and poor connectivity. Now you claim to have no record that I cancelled. Been online for nearly an hour but getting nowhere. DO NOT USE THIS COMPANY. Utterly useless in every way.

@DimmockAlf @OriginBroadban1 @OriginBroadband Don't worry! If you try and get out of your contract they will te you to go to the ombudsman bit in the background they wi keep adding to you r debt then send in a debt recovery company. Horrible scummy company they are

@OriginBroadband your company is a laughing stock I can’t believe you seriously think it’s okay to be this **** in 2021

@OriginBroadband Hi I have replied - please sort this issue ASAP as my husband has been messaging since Thursday evening and nothing has been rectified - I will be going to OFCOM if this isn’t resolved today

@OriginBroadband we have had no WiFi since Thursday - still waiting for an engineer and no comms from you privately - we need to work tomorrow, how are you going to fix this ASAP?