Origin Broadband Outage

@OriginBroadband Is possibly one of the worst ISP's I have ever used. EVER. No matter what I try to do, I cannot seem to get a anywhere near the speeds that I am promised from these guys. Don't get caught in a contract with them. Just don't!

@OriginBroadband Thanks. Spoke to customer services this morning. All fixed.

@OriginBroadband It is far beyond help. No need to waste your time or my time on a DM. Leaving soon anyway 😁

@BBCWatchdog @BBCOne @FoxNikkiFox @stephbreakfast @Mattallwright we spoke with one of your researchers and it must be time now to look @originbroadband . hundreds if not thousands of customers owed money, some dont even realise they are owed it. failing service. etc etc

Cannot wait to leave @OriginBroadband when my contract runs out this month. Hands down the worst experience of any company I have ever had. Avoid at all costs.

@CuriousMachine @OriginBroadband It's down in S7 as well

Dont ever join @OriginBroadband utter waste of money . Had problems for months and now cant watch anything. No one to help me as its sunday. #timetoswitch

Are you one of the hundreds of customers owed money by #broadband #provider @originbroadband. Drop us a DM and we can help you get that money back #originfraudband

@jamgregory @claremcdean @virginmedia @OriginBroadband which is amazing considering how bad @originbroadband are. laid off nearly half off staff, in a #cva and owe customers and suppliers money left, right and centre.

@Sick_Puppy303 @OriginBroadband agreed! They used to be very good until the ego and bad habits took over at the top. If you are still struggling for your refund DM me and i will send you finance direct number. Avoid CS as they just fob you off

@OriginBroadband used to be reliable company. Now awful. After poor quality connection, speed & service decided to leave. Paid huge early termination fee in Sept Was billed termination fee again in Feb, Told them not too, they agreed. Took money, still not refunded 1 month later!

@MakeUpExpert13 @OriginBroadband really @originbroadband you had 8 weeks to help before it went to @OmbudServices dont offer fake help now

@OriginBroadband Our issue with the ombudsman now!!!

@OriginBroadband are dishonest and have NO customer service worth the name

@OriginBroadband Help needed. @openreach ADSL techy at my house. Needs to talk to @vodaphone support line. Asked you Origin escalate situation

@gone2ray @OriginBroadband it looks like there was a talktalk outage which is the network you are linked to through Origin. It was resolved around 11am Origin should of known that!

@Nichola91173681 @Schmell_DeCoffe @OriginBroadband i think customer complaints are just overworked lol

@Nichola91173681 @OriginBroadband just leave and put yourself out of your misery. Never going to end well with your broadband supplier in a #cva

@OriginBroadband Yes but I´ve wasted literally hours of my time waiting on a phone for one of your technicians and getting fobbed off at the other end, by telling me to log into the router and fiddle with the settings. I´ve NEVER had to do this with other ISPs. And it´s still not working!

@OriginBroadband so you ask me to send you a direct message because you don't want the public drama of my complaints about your God-awful service, but you just don't respond. Honestly you're pathetic.

@Schmell_DeCoffe @OriginBroadband Haha so true about a burning company... although their billing department seems fully staffed! Unlike their technical support or customer complaints....

@Nichola91173681 @OriginBroadband current preferred method is smoke signal ... using smoke from the ruins of their burning company ...

In a hilarious new development of the @OriginBroadband saga. I got a text saying that my bank had informed them that my direct debit had been cancelled and if I wished to continue my service I'd have to reinstate it! The service they randomly cut off last week... Um. No thanks.

@WelovePetexxx @Schmell_DeCoffe @OriginBroadband When I get problems I’ll be off but until then I’m happy with what I get

@Matthewhewitt84 @Schmell_DeCoffe @OriginBroadband in fairness not many are in a #cva for a trusted utility like broadband and not many laid off nearly half their staff before Xmas without pay oh and not many reset up cancelled direct debits to claim money from customers. There are problems and problems !

@Schmell_DeCoffe @WelovePetexxx @OriginBroadband Well all ISP’s have problems!

@Matthewhewitt84 @WelovePetexxx @OriginBroadband Oh how quickly you forget your connection issues from February where you commented on here negatively and often about the lack of service and support ....

@Schmell_DeCoffe @OriginBroadband thats truly awful! Like to see them put a positive spin on that!

@WelovePetexxx @OriginBroadband Cuz I’ve never had a problem with them! Until it happens... it’s the cheapest than any other company. Not grumbling £24.99 Fibre MAX and Static IP.

@OriginBroadband Obviously you have not read my tweet... as just stated, I am running out of data on my phone to contact you via the web. There's obviously something you're not telling your customers about this 'outage'. In light of this and your crappy customer service I will be switching to Sky

@laulaujane @OriginBroadband definately, lots of people lost connection isnt a coincedence and isnt an outage. Their silence is telling

I have been waiting for 1000 years for someone @OriginBroadband to pick up the phone so I can cancel my account. When you find my skeleton please cancel my broadband for me.

@BPMonkey @OriginBroadband being voluntary they would never sign up, too many people owed money as it is let alone starting refunding for issues

What a coincidence that after almost a week of no broadband, @OriginBroadband cancelled our broadband just before voluntary compensation regulation comes in... Just signed up to John Lewis broadband for half the price. Good riddance to terrible service.

@WESmith91 @OpenreachHelp if @originbroadband have told you the issue is with the copper line it probably isnt. They tend to pass the buck

.@OriginBroadband waited an hour on hold without speaking to anybody. Cancelling my account today. Download speed is poor, customer service even worse.

@PipBBunch @OriginBroadband its cheap for a reason, half the price as only works half the time. Hence the problems they are in, ie #cva and redundancies

Hey @OriginBroadband our internet has been working one day out of the last 6. Won’t even connect to any device now, absolutely ridiculous. Nothing but constant connection issues since installed.

@Thairyn @OriginBroadband since laying off over 40% of staff hold times have got worse plus people still leaving so isnt going to get better. Being in a #cva doesnt help!

@AlexShawcross @OriginBroadband since making over 40% of staff redundant before Xmas everyone is multi tasking or leaving so its all a mess. Being in a #cva doesnt help

@OriginBroadband Speed slowed a lot for weeks now @OriginBroadband. Process to fix it has failed to date. No proper updates, constant chasing, constantly ignored. Long hold times.

@BPMonkey @OriginBroadband I can only echo your points @OriginBroadband. Used to be okay, but speed slowed a lot and process to fix it has failed to date. No proper updates, constant chasing, constantly ignored. Long hold times. Terrible service.

@OriginBroadband my internet has been down for about three days now and it’s honestly testing my patience now, help please!! 😣

@waynesables @BPMonkey @OriginBroadband truly awful company, run out of money, in a #cva struggling from one day to the next. So many people owed money who dont realise

@BPMonkey @OriginBroadband be quicker to get money back from your card provider as @originbroadband are very slow with refunds, worse since the #cva

@BPMonkey @OriginBroadband They charged me to leave them. Would never go back.

Wish we'd not signed up for another contract with @OriginBroadband now. Been on hold again for another 25mins and no answer. Overcharged for a service I'm currently not receiving. Lodging a complaint with the ombudsman as soon as we can I think.

Hey .@OriginBroadband I'm trying to get in touch with you today with no success. In jan I seem to have been billed twice for my Broadband and at the moment we haven't got any so I'm currently paying for a service I'm not receiving. Impossible to get through to customer services.

@Schmell_DeCoffe @OriginBroadband Of cause they didn't. I'm grateful for my bank's direct debit guarantee. The whole process leaving @OriginBroadband was a good 3 hours on the phone, mostly on hold and it achieved nothing. Very poor service.

@_LLCoolK @OriginBroadband It would not surprise me if they hadn't "cancelled" it at all, more likely they have failed to pay the provider for the service they are reselling to you, so the provider has cancelled the contract and they are now desperately trying to reconnect you with an alternate provider.

@PocketRate @OriginBroadband Very brave move considering no other comparison site would touch #originfraudband ! I can only assume your commission rates are guaranteed and you arent bothered about good customer service

@WelovePetexxx @OriginBroadband I never got a reply back in the inbox

@Matthewhewitt84 @OriginBroadband its also weird how their supplier had no issues with any of their other customers! Maybe they hadnt paid their bill again!

@gawpertron @OriginBroadband if its not in your account 1st thing Tues let me know and i will pass yiou the direct dial of their head of finance so you can bypass customer service

@OriginBroadband I want a £184.99 refund that you have incorrectly charged me yesterday. I am no longer a customer of yours in fact my account on the 1st March was £2.77 in credit.

@NatashaDinh @OriginBroadband this im guessing will be early term fee for the duration of your contract. Log an official complaint with them which they will ignore and then go to @OmbudServices who deal with hundreds of complaints about @originbroadband #originfraudband. Dont foget Origin are in a #cva too!

@WelovePetexxx @OriginBroadband I’ve now signed up with @TalkTalk who will be providing a new line and that will fix the problem.

@OriginBroadband Avoid @OriginBroadband. Refuse to fix a fault on my service they have admitted is an issue. No customer service, no admission they have caused a problem and long hold times.

@Matthewhewitt84 @OriginBroadband Avoid @OriginBroadband. Refuse to fix a fault on my service they have admitted is an issue. No customer service, no admission they have caused a problem and long hold times.

@OriginBroadband Avoid @OriginBroadband. Refuse to fix a fault on my service they have admitted is an issue. No customer service, no admission they have caused a problem and long hold times.