Origin Broadband Outage Report
Why is my Origin Broadband service not working?
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If you are having issues, please submit a report below.
Origin Broadband is an Internet service provider and network operator based in Yorkshire. The company provides consumer and wholesale internet connectivity, including FTTC, ADSL2+, Leased Lines, wireless 'point to point' systems, and general fixed-line telecommunications services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Origin Broadband reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Origin Broadband. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Origin Broadband compensate me for the outage?
The recent Origin Broadband outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Origin Broadband if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Origin Broadband has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Origin Broadband users through our website.
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Internet (75%)
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Wi-fi (14%)
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Total Blackout (4%)
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E-mail (3%)
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Phone (3%)
Live Outage Map
The most recent Origin Broadband outage reports came from the following cities: Islington, Reading, London, Sale, Manchester, Bolton, Golders Green, Stroud, Enfield Town, Orkney Islands, Croydon, Tower Hamlets, Birmingham, Milton Keynes and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 Islington |
Internet | |
| Islington |
Wi-fi | |
| Reading |
Internet | |
| London |
Internet | |
| Reading |
Wi-fi | |
| Sale |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Origin Broadband Issues Reports
Latest outage, problems and issue reports in social media:
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Wake UP! and smell the Coffee
(@Schmell_DeCoffe) reported
@TrickerTheDon @OriginBroadban1 @OriginBroadband before they almost went bust in 2018 they were running a call centre with no more than 20 customer service agents at any one time and 1 sometimes 2 tech guys, they slashed the workforce by half to cut costs. So how many people do you think they have answering the phones now ? ?
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Tom Toal
(@tomtoalcomedy) reported
@OriginBroadband can I have an email address to somebody I can make a complaint to.
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TrickerTheDon🖥
(@TrickerTheDon) reported
@OriginBroadband @Adamjpritchard @OriginBroadban1 It people are having problems. Use your brain 🧠 & MESSAGE THEM! THEY. ARE. THE. CUSTOMER.
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C. Maton
(@CMaton1) reported
@mandrew86 @OriginBroadband Ours been doing it for about a year, nearly out of contract thank ****. We swear we got a 12month one but apparently we did 18? full of dodgey ****. It's vodafone in disguise is that means much to you. Good luck.
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Wake UP! and smell the Coffee
(@Schmell_DeCoffe) reported
@CMaton1 @OriginBroadband Reminds me of when I was using Compunet on my Commodore 64 back in 1983. With chronically slow speeds of 1200/75 baud it was still way better & more stable than the **** that @OriginBroadband are peddling as a service. Also, when you rang them at least someone answered the phone.
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Adam Pritchard 🇪🇺🇮🇪🏴
(@Adamjpritchard) reported
@OriginBroadband @OriginBroadban1 I don't know why it drops in and out so much. It's at its worst with the BBC iPlayer for some reason.
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P a i g e .
(@paige_114) reported
@Geri18 @OriginBroadband I’d cancel if you can, there service is awful
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Dashdot
(@Dashdot10) reported
@OriginBroadband I want to cancel my broadband. I cannot get any customer service! Not answering phones or webchat!!! Surely this is illegal ???
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Niamh Hills
(@HillsNiamh) reported
from
Cranleigh, England
@MartinSLewis I’m with @OriginBroadband on £17.99 a month for 35mbps on their Superfast Broadband. Have just switched - was previously on standard broadband. Occasionally drops out & had one day in November where service dropped out completely but otherwise ok.
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R
(@rahilkn) reported
@OriginBroadband absolutely abysmal service! Only signed up because you were yorkshire based! FAD!
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P a i g e .
(@paige_114) reported
@Kazza_Cookie @MartinSLewis @OriginBroadband I think they’ve given up with me. I’ve put a complaint in through resolver, hoping I get somewhere with them. I just wish they would let me cancel it. Awful service
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nickytipping
(@nickytip792) reported
@not_broadband @OriginBroadband My router has broken can't get internet connection still paying the bill but want £40 for a new router after the engineer said its blown and bin it as no good i won't be renewing my contract with origin broadband
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Wake UP! and smell the Coffee
(@Schmell_DeCoffe) reported
@paige_114 @MartinSLewis @OriginBroadband The disappointment of poor quality lingers long after the sweetness of a bargain is forgotten.
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Therealslimjadey
(@Therealslimjad1) reported
@OriginBroadband So I've been ATTEMPTING to contact yourselves for about 3/4 days in a row now and still, nothing. I've had nothing but connection issues since after the first month and every time I've raised these complaints to yourselves I've been taken through the same steps
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Mark Andrew
(@mandrew86) reported
@CMaton1 @OriginBroadband Ours is the same. Any idea why it’s gone from mid 30’s to **** all??
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Anna Dickinson
(@Dickinson1994) reported
@OriginBroadband your service is shocking I don’t have a constant connection the speed isn’t what I was told what I’d get and customer service barely exist.
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TrickerTheDon🖥
(@TrickerTheDon) reported
Nothing but problems since joining @OriginBroadband looks like so has everybody else from what I see on Twitter and reviews. I’ve had “ DOUBLE - NAT “ since joining your company. Which isn’t suitable for online gaming. Which is all I use it for. Needs fixing. Support is terrible.
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P a i g e .
(@paige_114) reported
@MartinSLewis I’m with @OriginBroadband pay £28 a month, the speeds are awful and extremely unreliable, customer service is non existent. Been in touch with them so many times in the 3 months I’ve had it and no further forward. Word of warning to others!
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Thomas Seager
(@thomas_seager) reported
@OriginBroadband Not happy, your customer service is as slow as your internet speeds – so far waiting over 45 minutes for a reply on your Technical Service live chat. Says replying in under 8 minutes. Running on 0.8mbps. Awful service received so far!
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Alex Dresco
(@drescoding) reported
@OriginBroadband really struggling with your services. We’re now having a 0.05mbps download speed and can’t contact you. The chat availability is down on your website and we can’t find a number.
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Chinthana Siriwardhana
(@chinscjp) reported
@OriginBroadband I dont have service for more than 2 weeks now. No solution but insulting and time wasting and asking £167/- to let me leave even no service. Blood sucking company you are.
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d.hugh.davies@gmail.com
(@dhughdaviesgma1) reported
@OriginBroadband No broadband currently in CM23 3NQ. Service in recent months becoming increasingly unreliable. Time for a change I think.
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Geri
(@Geri18) reported
@trustpilot just signed up with @OriginBroadband they sent a broken router and cannot tell me if a new box can be sent before the go live date. Its the first time I have used them very disappointed
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C. Maton
(@CMaton1) reported
@OriginBroadband When my mother eventually got through to origin broadband support, their first idea was to perform a router hard reset, problem is my mum had upgraded from shitty single band router which then deletes the net login settings, removing her access to her internet
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Geri
(@Geri18) reported
@OriginBroadband just signed up with them, and received a broken router, feel very shaky about the service, don't know if they can start on go live date. Massive disruption
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Wake UP! and smell the Coffee
(@Schmell_DeCoffe) reported
@Meesh590 @OriginBroadband just wait till you cancel and they continue to bill you for 5 months afterwards even though you are with a different company, their ineptitude knows no boundaries.
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Debi Patnaude
(@DebiDP) reported
@obryssau @OriginBroadband #wakeupbryssau you need to look at you customer service systems . Your poor staff are obviously been hung out to dry and your customers are receiving #substandard service
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Elliot Brown
(@elliotjbrown) reported
from
Hillingdon, England
@OriginBroadband Disappointing broadband performance for a while now (months). Chat/Called a couple of times to try and fix the problems. I’ve currently been sat on chat with Tech Support since 09:01 with no resolve and limited responses. I’ve had one response in 45 minutes.
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Dashdot
(@Dashdot10) reported
@OriginBroadband I want to cancel my service!!!! This is an awful service. @Ofcom this is criminal!!!!!’ What are you doing as a regulator??? You have been cc’d into many tweets already. They don’t allow you to cancel contracts!!
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Prince 🤴
(@SimpleSymon666) reported
@OriginBroadband can you help me out? I've lost my password for my WiFi so can't connect new devices.