Origin Broadband Outage Report
Why is my Origin Broadband service not working?
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If you are having issues, please submit a report below.
Origin Broadband is an Internet service provider and network operator based in Yorkshire. The company provides consumer and wholesale internet connectivity, including FTTC, ADSL2+, Leased Lines, wireless 'point to point' systems, and general fixed-line telecommunications services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Origin Broadband reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Origin Broadband. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Origin Broadband compensate me for the outage?
The recent Origin Broadband outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Origin Broadband if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Origin Broadband has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Origin Broadband users through our website.
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Internet (72%)
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Wi-fi (14%)
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Total Blackout (10%)
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Phone (3%)
Live Outage Map
The most recent Origin Broadband outage reports came from the following cities: Camborne, Saint Neots, London, Godalming, Birmingham, Hackney, Paddington, Dagenham, Newbury and Belfast.
| City | Problem Type | Report Time |
|---|---|---|
 Camborne |
Internet | |
| Saint Neots |
Internet | |
| London |
Internet | |
| Godalming |
Internet | |
| Birmingham |
Internet | |
| Hackney |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Origin Broadband Issues Reports
Latest outage, problems and issue reports in social media:
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OriginBroadbandComplaints
(@OriginBroadban1) reported
@simonjcope @OriginBroadband customer support open at 10am, they only have 2 tech support people so you may be waiting a while. There has a been an outage if you look on downdetector but @originbroadband and denying this currently
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Alf Dimmock
(@DimmockAlf) reported
@OriginBroadband network down again, I’m seriously concerned about my decision to join Origin
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sazz ✌🌞🌻
(@saaaraaaaahh) reported
Concerning that the Sun "newspaper" has a grasp on the internet issue (affecting thousands) yet @OriginBroadband tell me I do have Internet, they dont think theres a problem and I should just try resetting it...OR wait 24-48 hours for them to confirm I have an issue. Fab.
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Simon Cope 💙
(@simonjcope) reported
What hours are @OriginBroadband tech support working today please? Started online chat but only bot response so far. Home broadband has been down all morning .
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Simon Cope 💙
(@simonjcope) reported
@OriginBroadban1 @OriginBroadband Got a reply shortly after 10am. Problem resolved a couple of minutes after that. Yes, their tech support acknowledged the outage. Sorry if that doesn't fit with your narrative.
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Derek Weeks
(@DerekWe51929279) reported
@OriginBroadban1 @OriginBroadband I fail to see how Ofcom can allow this cowboy company to carry on scamming customers the way they do. They are a complete mess to deal with.
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David Bodman
(@davidjbodman) reported
@middlecrov @OriginBroadband Hi, if you do want to leave because of the price hike, they have breached their "Terms of Service" for fixed-term customers (in "Price Changes" section). They are also contravening Ofcom General Condition 9.6. They must give you the option to leave without penalty. Good luck!
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Chrissy cook
(@chrissycook23) reported
@OriginBroadband why is the Internet down in Newcastle working fine untill this morning and won't connect tried live chat but no answer, a need the Internet so a can work from home
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SEG
(@SEGhub) reported
@OriginBroadband connection been down for hours, no one picking up your phones ? Can you update please
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Crime_Divers_Pod
(@DiversPod) reported
@OriginBroadband ur customer service is really bad!! I’ve been waiting from 8pm last night (it’s 2pm now) to speak to someone when it says you reply in less than 4 minutes!!!
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DavidInSouthend
(@DavidInSouthend) reported
@OriginBroadband What does unsupportive look like for you? Three people have already tried to fix this. What has number 4 done? And why didn't numbers 1 through 3 do it?
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OriginBroadbandComplaints
(@OriginBroadban1) reported
@DavidInSouthend @OriginBroadband very odd advice as the few people who are on social media are also the customer service team. All part of the act to make Origin seem bigger than they are
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Penguin
(@d0peLinux) reported
@OriginBroadband Could it be the awful CGNAT network?
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Hester Rose
(@middlecrov) reported
Me: I’ve spent time&money getting internet to work w/ your router+service Origin: unfortunate Me:?? Origin: fine have credit on your account Me: when? Origin:... Me:...? Origin: your monthly bill is ready and you owe us money @OriginBroadband this is why no one likes you
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lynn agnew
(@lynags6) reported
@originbroadband having really bad experience problems with connection, both working from home and origin tech only open Monday - Friday - really .. paying for broadband that’***** and Miss and losing wages through it Thanks Origin
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Adam Hockley
(@HockleyAdam) reported
@d0peLinux @OriginBroadband Yeah allways blame customer *
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smokey O
(@smoookeys) reported
@OriginBroadband please help! Not in the current economic situation you charging customer fee for leaving, even when they cancelled before service starts
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Asa Di Ya
(@Adajesu3) reported
@OriginBroadband no internet almost 24hrs, got a customer care he tried something that didn't work and said they will get technical help to me 2 to 3 working days. Who does that? am working from home. Get this fixed immediately
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Tim Bowry
(@timbowry) reported
@OriginBroadband Worst customer service I have ever experienced when trying to leave. Complaint email written - please respond.
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dr ali hawkes
(@ChilliPepperAli) reported
@OriginBroadband Your customer services are absolutely shocking. You don’t reply on the live chat for 2 hours at a time then if you don’t get a reply in 5 minutes you close the conversation. Useless.
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OriginBroadbandComplaints
(@OriginBroadban1) reported
@DaveLloyd55 @OriginBroadband if you still havent got through i can give you the direct dial of the finance manager to help resolve your problem
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Hester Rose
(@middlecrov) reported
@nowtvhelp Nope I’m with @OriginBroadband, for my sins. Does your customer service team respond to your customers? Bc if so then baby I’m yours.
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mc california
(@mccali99) reported
@OriginBroadband Still waiting for a reply Cannot connect to Xbox or skyQ now so need deadlock letter and out Of this contract that isn’t fit for purpose Any news on this So now still not able to connect to SKYQ as has been an issue from day 1
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Nigel Thornberry
(@BenPetrakis) reported
@OriginBroadban1 @OriginBroadband I would be so happy to hear they go bankrupt some day after how appalling a service they gave to me
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Hester Rose
(@middlecrov) reported
Want adequate customer service? Reasonably quick communication? Answers and solutions to your internet issues? Better avoid @OriginBroadband then. I’ve been waiting for a reply to my message for over a month. Can’t wait to cancel.
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Zoey Haydon
(@ZoeyHaydon10) reported
@OriginBroadband my broadband is still down 14 hours later
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OriginBroadbandComplaints
(@OriginBroadban1) reported
Still many customers affected by @originbroadband outage. 14 hours after it was first reported
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DavidInSouthend
(@DavidInSouthend) reported
@OriginBroadband Customer tweets complaint about cust svc not being able to fix incorrect bill. Origin Broadband social media team reach out and collect all the information. Tells cust they can't help and only course of action is to call the people who've already not fixed it three times.
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Ben Taylor
(@btjtaylor) reported
@simonjcope @pipathon @OriginBroadband Yes think there was a problem at Origin's end because my line had sync but was complaining my username/password to connect to Origin was wrong.. ah well, least its working now..
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Nigel Thornberry
(@BenPetrakis) reported
@OriginBroadband No sorry David, from my experience there is nothing you can do to help me because i know you wont follow through far past this initial offer. Please just let your boss know that people dont like to be scammed out of their money