Origin Broadband service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Origin Broadband reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Origin Broadband users through our website.

• Internet (56%)
• Wi-fi (33%)
• Total Blackout (11%)

Live Outage Map

The most recent Origin Broadband outage reports came from the following cities: Bournemouth, London, Glasgow, Maidenhead, Bolton, and Birmingham.

City	Problem Type	Report Time
Bournemouth	Wi-fi	4 days ago
London	Wi-fi	4 days ago
Glasgow	Internet	15 days ago
London	Internet	16 days ago
Maidenhead	Internet	19 days ago
Bolton	Internet	24 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Origin Broadband Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Wake UP! and smell the Coffee (@Schmell_DeCoffe) reported 2 minutes ago

  @ross11ross @OriginBroadband They do, it's called switching your internet service provider.

• 
  JerryonTwidder (@JerryonTwidder) reported 3 minutes ago

  So when you "move house" as a @OriginBroadband customer they treat you as a new customer, give you a new customer reference, leave the old account intact and put you on a new contract. WTF can't they just tie the new supply address to the existing account and contract?

• 
  Gertrud (@GertrudGem) reported 5 minutes ago

  @OriginBroadband I noticed 2 direct debits on the same day on 2 occasions. Can somebody please help?

• 
  Nicole (@nicbar26) reported 5 minutes ago

  @OriginBroadband worst service, no internet connected for a week. Get given runaround every time we call.

• 
  mc california (@mccali99) reported 6 minutes ago

  @OriginBroadband As we couldn't come to a mutual agreement over how best to resolve your case, you now have the right to go to Ombudsman Services: Communications to take your complaint further if you wish. The Ombudsman’s role is to offer free, independent help to resolve your

• 
  Wayne Noir (@Waynenoir) reported 8 minutes ago

  Anyone else having connection issues with @OriginBroadband #originbroadband ?

• 
  OriginBroadbandComplaints (@OriginBroadban1) reported 11 minutes ago

  @PerBetts @OriginBroadband dont forget as well you pay 2 months ahead for your service so the likliehood is they owe you money

• 
  Wake UP! and smell the Coffee (@Schmell_DeCoffe) reported 11 minutes ago

  @DrPennyC @OriginBroadband You can stop your contract at any time, but they will charge you an early termination fee (as would 99% of other providers), unfortunately you are legally obliged to pay for the service for whatever time still remains on your contract.

• 
  Blandlord (@blandlord_1) reported 12 minutes ago

  @OriginBroadband Are you guys still in business? 2 hours on hold chat feature not working

• 
  Andy Monks (@BristolBomber) reported 12 minutes ago

  @OriginBroadband what is happening with your service….it keeps dropping out and is unacceptable

• 
  ZULUrising (@zulurising) reported 15 minutes ago

  No service again @OriginBroadband

• 
  Jestunhi (@Jestunhi) reported 17 minutes ago

  @OriginBroadband - my internet has been down for around 5 hours now, support only available until 1pm on Sundays. What's the problem?

• 
  Bruño Fraga (@brunhofraga) reported 17 minutes ago

  @OriginBroadband I have cancelled my account (C0069251) in early October. You stopped sending me bills but did not cancel my direct debit and keep charging me for a service you are not providing.

• 
  Dino ACM 🇮🇹 (@DinR2) reported 18 minutes ago

  @MaverickCS5 @OriginBroadband Did you ever fix this ? Im having the same problem ! haha

• 
  Meghna Majumdar (@MeghnaMajumdar) reported 18 minutes ago

  @OriginBroadband Is there an internet outage?? Or is it just the rubbish router again. Not renewing this connection

• 
  proudScot (@gordonelwood4) reported 28 minutes ago

  @OriginBroadband more problems with broadband? My Wi-Fi has been down for most of the pm!

• 
  Joshua Powney (@joshpowney) reported 29 minutes ago

  @OriginBroadband no internet for 48 hours now thanks guys... no rush to get paying customers online again. Guess I'll have to wait another 48 hours just for an engineer to line test the master socket then lead me back to customer services..

• 
  A Spoonful of Cocoa (@spoonfulofcocoa) reported 29 minutes ago

  @OriginBroadband Do you no longer provide live chat on your website? My outage is ongoing and I’d appreciate a response

• 
  Zoxed (@ZoxedSK) reported 29 minutes ago

  @OriginBroadband how do I contact you about a broken modem?

• 
  Derek Weeks (@DerekWe51929279) reported 31 minutes ago

  @OriginBroadband Here’s another crude gimmick Origin broadband to entice people to join this disjointed excuse of an internet provider. Their equipment sucks and their customers service is non existent.

• 
  Derek Weeks (@DerekWe51929279) reported 32 minutes ago

  @OriginBroadband From Ofcom. “Solar flares interfere with communications” I see that Ofcom have given you another perfect excuse (for poor service)to give to your weary suffering customers. At anytime of the year.

• 
  katnipps (@katnipps_) reported 32 minutes ago

  Now I have no working broadband at all. Thanks for the help lads @OriginBroadband

• 
  riggheadFUT (@Itzrigg) reported 33 minutes ago

  @OriginBroadband Worst internet provider i have ever experienced, says full bars but very slow and consoles internet doesnt even work.

• 
  mc california (@mccali99) reported 35 minutes ago

  @OriginBroadband the bull from origin Thank you for speaking to us, I am sorry to hear that you are not happy with the resolution offered.   We have gone over all of the evidence we have and we've given what we believe is a fair and reasonable resolution to your complaint – .

• 
  Hannah Smith (@hs96hsmith) reported 37 minutes ago

  @OriginBroadband why is your live chat feature not working on the website?

• 
  Matthew Brookson (@matthewbrookson) reported 38 minutes ago

  @paulrussell @SkyUK I'm with @OriginBroadband and have been impressed with their service, prices and customer service for the last few years

• 
  Kirsty Ellis (@Kirsty907) reported 39 minutes ago

  @OriginBroadband I have been trying to contact your customer service department all day phone lines not working and online chat has disappeared. I have had no internet since this morning. How can I actually get some help with this.

• 
  Rukaiya Vazifdar. (@RukaiyaVazifdar) reported 45 minutes ago

  @OriginBroadband My internet is down - cannot log in. Please respond as I’ve been trying to ring for 2 days now!

• 
  John ellis (@Johnell63593211) reported 57 minutes ago

  @OriginBroadband ......you must be so proud! Even after providing THREE months notice of termination and you still want to bill me for a FOURTH month! A service I haven't used due to moving house. Really poor customer service from a company with a poor attitude! 😡😠🤬

• 
  aircraft jambo (@lizc177) reported 57 minutes ago

  @rbs @OriginBroadband trying to pay my bill getting different messages from you both please help