Origin Broadband Outage

@OriginBroadband ,how bad is your Internet when I have to tether my '3' mobile with 5g to get Internet at home. Worst service ever😡

@OriginBroadband been waiting 20 mins on chat now my dads internet drops out every day between 5& 10 times a day. Up to now customer service has been great

@OriginBroadband recently having lots of drop outs and slow connection. Can you advise? Postcode is Ch47 0lz.

@originbroadband absolute criminals, internet doesn’t work and they won’t let you cancel. It’s NEVER worked for me and I have to keep calling and they won’t cancel it! ABSOLUTE CRIMINALS.

@_TomRok @OriginBroadband Exact same thing happened to me. Worst customer service every would advise everyone to stay away. Set up WiFi which doesn’t work, have to keep calling to get it fixed. It’s never worked now I want to cancel and they are making me pay full contract absolute criminals.

@_swcoach @OriginBroadband @OmbudServices it all depends, Their policy on cancellation is 14 days from order date NOT install date or they will charge you full contract period even if no live service.

@_swcoach @OriginBroadband escalate as an official complaint as that way if it doesnt get resolved you can refer to @OmbudServices if needs be

@OriginBroadband hi you disconnected me this morning mistakenly. Your chat bot stops replying when I explain the problem. How can I talk to someone to get this fixed and claim compensation?

@OriginBroadband DM not working onr answering!! On phone to you now been 15 mins and no response 😡

@OriginBroadband I’ve only been a customer for a week and am already seriously unimpressed. I have no broadband a week after ‘installation’ and can’t even access my account to check the status of my order. Really, really poor. I’d appreciate some contact ASAP please.

@OriginBroadband My daughter has done this, you are now saying could be 48hrs could be next week, yet committed to yesterday, hopefully no payments will be taken soon and some kind of credit given, really poor first view of you.

@bbcwatchdog If you are thinking about switching to @OriginBroadband DON'T!!! ROUTER DIDN'T ARRIVE UNTIL AFTER THE LINE WENT LIVE AND WASN'T WHAT I HAD ORDERED! WORST CUSTOMER SERVICE I HAVE EVER RECEIVED, EXTREMELY SLOW AND EXTREMELY UNHELPFUL!! #cantcomplain @OriginBroadban1

@GedBromley @OriginBroadband I ended up paying to get out my contract after just 5 weeks - awful experience with them

@Mero46008244 @OriginBroadband seem like a lot of people have trouble getting refunds from @originbroadband. When i worked there we were always told to say the cheque had been posted out even if it hadnt been processed

@OriginBroadband From origin nothing at all i want my money back they haven't provided me with a service

@OriginBroadband I placed an order with origin , they didnt tell me they couldnt carry out the work , for my internet service so they cancelled because i had been waiting for notification, they took an initial payment of £17.99 but have not returned it , bad manners not to notify cancellation

@GedBromley @jon_e_k @OriginBroadband Ahh we’ve just paid the rest of it and are looking for a company to switch to now, been a dogshit service since we got it about 2 years ago

@jon_e_k @GedBromley @OriginBroadband Both of yours still down fellas? Went down about 2am last night, back by this morning but it’s been down again since 10am today

@OriginBroadband Have spoken to customer service since and raised complaint

@OriginBroadband Issues with authentication causing Internet outage since last night. Tech support very rude and went very quiet when I mentioned poss issue with your RAS. Authentication worked for a short period after that conversation, but is now not working again!

@OriginBroadband U guys realise why they’re cheap....I’ve had untold problems with my router

@OriginBroadband i was going to apply for one of the customer service postions but it says there is weekend work. Confused as there is no evidence of you guys working the weekend with no replies on social media and phones not get answered. Can you confirm?

@Jimbob23977288 @Datapotatoes @OriginBroadband my best guess is they swapped you from an ADSL line to a VDSL line, and the router you had didn't support VDSL so they had to send you one that did.

@Datapotatoes @OriginBroadband Got the same issue although I was sent a new router with no communication ever made from origin. They say the router was sent as my asus router no longer worked after the upgrade. It uses the same line/adsl cable. This is where I started to see it all clearer Dm me for more

@OriginBroadband Let the public know why the connection speeds are so terrible. Has Anyone with origin recieved a new router in the mail over the last few days? A rather unexpected upgrade from my asus router which was working perfectly fine. Tell the truth or I will #origin

@OriginBroadband have been on chat for 30 minutes no answer, decided to call, have been on the phone 25 minutes on hold. Fantastic customer service there. Not to mention the terrible internet service I receive.

@OriginBroadband I've using your chat support and been almost an hour now for a response, absolutely shocking services!

@OriginBroadband shocking customer service! NO BROADBAND for 2 weeks, 3rd issue since sign up and nobody wants to know- CAN SOMEONE HELP!!!!!

@itsJoshB @OriginBroadband I'd say you definitely dodged a bullet there, make sure you log the cancellation within the 14 day cooling off period or they will hold you to term and charge you for the full 12/18 months, if only they put as much effort into service as they do battling people over contracts

@OriginBroadband rubbish service, have been cut off from broadband despite paying for a year's supply in advance and ages spent in live chat and phone trying to sort. Customer service non existent.