Origin Broadband Outage Report
Why is my Origin Broadband service not working?
No problems detected
If you are having issues, please submit a report below.
Origin Broadband is an Internet service provider and network operator based in Yorkshire. The company provides consumer and wholesale internet connectivity, including FTTC, ADSL2+, Leased Lines, wireless 'point to point' systems, and general fixed-line telecommunications services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Origin Broadband reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Origin Broadband. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Origin Broadband compensate me for the outage?
The recent Origin Broadband outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Origin Broadband if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Origin Broadband has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Origin Broadband users through our website.
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Internet (47%)
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Phone (20%)
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Wi-fi (15%)
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Total Blackout (14%)
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E-mail (2%)
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TV (2%)
Live Outage Map
The most recent Origin Broadband outage reports came from the following cities: Birmingham, Hackney, Paddington, Dagenham, Newbury, Belfast, Southwark, Islington, Edinburgh, London, Lewisham, Gateshead, Croydon, Sunderland and Stratford.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Hackney |
Total Blackout | |
| Paddington |
Internet | |
| Dagenham |
Total Blackout | |
| Newbury |
Internet | |
| Belfast |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Origin Broadband Issues Reports
Latest outage, problems and issue reports in social media:
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Will Jones
(@__getinthebin) reported
@AmyBullContent @OriginBroadband I was. I complained and they let me out of contract early. A combination of being BS’d by tech support, in-contract price rises, technical issues and them ignoring my complaints for months at a time
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Amy Bull
(@AmyBullContent) reported
Sometimes I feel like I'm having a bad day, then I remember I don't work for @OriginBroadband's social team. Then I remember I'm a customer.
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mc california
(@mccali99) reported
@OriginBroadband This offer has now been withdrawn along with any previous offers made. What happens next? We have closed your complaint and you will be issued with an ADR letter electronically by email in the next 14 days, which will confirm this and can be used as evidence
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mc california
(@mccali99) reported
@OriginBroadband in the event that you wish to escalate your complaint. After this letter is sent, no further action will be taken on our part. Please feel free to contact us if you have any further queries regarding your Origin account by calling our teams on 0330 024 17 77.
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mc california
(@mccali99) reported
@OriginBroadband the bull from origin Thank you for speaking to us, I am sorry to hear that you are not happy with the resolution offered. We have gone over all of the evidence we have and we've given what we believe is a fair and reasonable resolution to your complaint – .
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The Gaming Prince91
(@GamingPrince91) reported
@OriginBroadband i seem to ne having connection issues with my wifi the past few hours ?
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LT
(@LT_laytont11) reported
@georgiesucks @virginmedia @OriginBroadband Yeahhh but these guys like to argue or be smart and cocky to customers so its **** either way
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India McKenzie
(@India_Mckenzie) reported
@OriginBroadband My internet connection speed is constantly running slow or dropping out. I’ve had several problems with this over the last few months. I should be getting at least 30 Mbps but I’m only getting 7/8 Mbps and it says the server is in Dublin? I am based near a London
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Wake UP! and smell the Coffee
(@Schmell_DeCoffe) reported
@PerBetts @OriginBroadband After paying be sure to cancel any Direct Debit or Recurring Card Payment that Origin have set up (they usually set the RCP up without asking permission (naughty)). This will prevent them from taking money from your account when they have one of their frequent computer glitches.
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Wake UP! and smell the Coffee
(@Schmell_DeCoffe) reported
@OriginBroadban1 @OriginBroadband this is so true, you would go back to the customer with "Sorry, the cheque must have got lost in the post" excuse and they knew it was an outright lie, you might as well have just said "I promise I won't come in your mouth or get any in your hair"
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Derek Weeks
(@DerekWe51929279) reported
@OriginBroadband I spent three frustrating days of trying useless passwords given out by you. So I will not waste anymore time with you now. It’s all to late for me now. However I will not hesitate to comment on your companies poor performance with your customers.
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proudScot
(@gordonelwood4) reported
@OriginBroadband more problems with broadband? My Wi-Fi has been down for most of the pm!
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Will Jones
(@__getinthebin) reported
@AmyBullContent @OriginBroadband If they legit said that to you I’m unsurprised. One of their tech support told me that DSL filters expire after 3-6 months and that changing my DNS servers could affect a ping or trace route result. My secret weapon was being a complete tech nerd
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Chris McFadyen
(@_fadgie_) reported
@RealKiro @OriginBroadband Worst provider of any service ive experienced
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Tom Clayton
(@MrTClayts) reported
@JackTheL4d @abbeylinegold @OriginBroadband P.S. Jack, im not trying to pull you down mate, I don't know how old you are or how much you're used to this stuff but it is a standard thing with services companies. More trying to let you know that this shafting does happen and there's nothing we can do about it.
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mc california
(@mccali99) reported
@OriginBroadband As we couldn't come to a mutual agreement over how best to resolve your case, you now have the right to go to Ombudsman Services: Communications to take your complaint further if you wish. The Ombudsman’s role is to offer free, independent help to resolve your
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Tom Clayton
(@MrTClayts) reported
@JackTheL4d @abbeylinegold @OriginBroadband Hi mate, usually when you sign a broadband deal it will set out in the main headlines the term. You can't cancel at any time as you're tied in for that term. I think you'd get a bit of grace maybe if you were in the final 30-60 days but what Origin are requesting is the norm.
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Maverick
(@MaverickCS5) reported
@OriginBroadband Hi Origin, Im having problems connecting a Nintendo Switch to the broadband. Connects just fine but when trying to play online, it says NAT type D, wondering how to change this? I believe the router is double NAT'd and requires a static IP. Was not aware of this
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Wake UP! and smell the Coffee
(@Schmell_DeCoffe) reported
@RealKiro @_fadgie_ @OriginBroadband Expecting people to pay extra to make the service work properly ... Absolute charlatans ...
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Derek Weeks
(@DerekWe51929279) reported
@OriginBroadband I will continue to exercise my right to comment on the abysmal way you treat customers who have issues with your company.
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Shay
(@organised) reported
from
Coventry, England
Stayed with @OriginBroadband in the new house because they’re great for service and you can take your own modem — would have killed for @virginmedia but alas that area is too rural 😭
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Derek Weeks
(@DerekWe51929279) reported
@OriginBroadband You have no idea how I feel. Being scammed is not funny. Origin really out to learn how to practice proper Customer service and deal with issues in a timely and professional manner.
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David Jennings
(@ChilliDoor) reported
@OriginBroadband Your direct debit system is faulty, your live chat is broken, no one answers calls and you've removed the option to pay outstanding invoices via your website. How am I meant to fix an issue when I can't get through to anyone?
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Tom Clayton
(@MrTClayts) reported
@JackTheL4d @abbeylinegold @OriginBroadband I wasn't referring to the 5400 page document. It will have been right next to the price when you signed up. It's not really the fault of the service provider. If its as a result of Covid then can't you apply for a grant and/or support from the Govt or University?
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Tom Clayton
(@MrTClayts) reported
@JackTheL4d @abbeylinegold @OriginBroadband P.P.S. I'm also not aware of the full circumstances that's led to you having to cancel but if its borne out of your university going remote at the 11th hour then I'd look into your university t's and c's regarding consequential loss etc.
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Tom Clayton
(@MrTClayts) reported
@JackTheL4d @abbeylinegold @OriginBroadband I've been on their website and it says 18 month term right below the price. Nevertheless it's obviously a pandemic led situation that, I agree, you shouldn't be liable for as a student. Surely there must be support to cover this that you can claim from Govt or University?
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OriginBroadbandComplaints
(@OriginBroadban1) reported
just to add clarity, when we worked at @originbroadband we were told to never issue a refund until it had been chased 3 times. (its still the process)
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Josh Kard
(@JoshKard0) reported
@OriginBroadband I mean, get someone to pick up the phone or answer the chatbot? Also get someone to fix the phone option menu, so that you're actually able to select an option? Not sure what the social media team can do TBF
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OriginBroadbandComplaints
(@OriginBroadban1) reported
@PerBetts @OriginBroadband dont forget as well you pay 2 months ahead for your service so the likliehood is they owe you money
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Derek Weeks
(@DerekWe51929279) reported
@OriginBroadband @Ofcom No point in messaging you directly. You don’t respond. How do you expect customers to have any confidence in Origin broadband when almost a third of your customers reviews are either poor or BAD.