Origin Broadband Outage Report
Why is my Origin Broadband service not working?
No problems detected
If you are having issues, please submit a report below.
Origin Broadband is an Internet service provider and network operator based in Yorkshire. The company provides consumer and wholesale internet connectivity, including FTTC, ADSL2+, Leased Lines, wireless 'point to point' systems, and general fixed-line telecommunications services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Origin Broadband reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Origin Broadband. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Origin Broadband compensate me for the outage?
The recent Origin Broadband outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Origin Broadband if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Origin Broadband has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Origin Broadband users through our website.
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Internet (64%)
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Total Blackout (20%)
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Wi-fi (12%)
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E-mail (4%)
Live Outage Map
The most recent Origin Broadband outage reports came from the following cities: London, Glasgow, Henlow, Halifax, Birmingham, Bristol, Hammersmith, Batley, Camborne and Saint Neots.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Glasgow |
Total Blackout | |
| Henlow |
||
| Halifax |
Wi-fi | |
| Glasgow |
Internet | |
| Glasgow |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Origin Broadband Issues Reports
Latest outage, problems and issue reports in social media:
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Zaffar Iqbal
(@zaffhome) reported
@OriginBroadband internet is out. How can you justify closing down support at weekends?
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Gillian Yeoman
(@gillian_yeoman) reported
@OriginBroadban1 @OriginBroadband I have paid Origin £300 (No service), but I am still receiving messages from debt collectors that I owe £488?!! What's happening? Can you please make this stop
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Hollie.
(@hollipopss) reported
@flyerbetic @OriginBroadband Mike, I genuinely have never worked for a worse company. Just Google them and you’ll understand. They have about 6 people on IT support and about 10 people who are cross trained on everything. It’s an absolute **** show.
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lindahudson
(@lindahudson66) reported
@OriginBroadband @OriginBroadban1 @Ofcom To tell the truth Natasha I really don't have the patience for your company's bull **** anymore
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Minimem8
(@Minimem8) reported
@OriginBroadband I have spent over an hour and a half online with "support", they say I cannot cancel my contract before June otherwise, I will have to pay penalties. Why not answer here why you feel you can ignore the guidelines I've linked to? Or are Origin going to reverse this policy?
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Alex Massey
(@alex_massey7) reported
@OriginBroadband Is there anyone in office now I’m having problems with my upload speed and to be honest it’s a joke
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David tait
(@Davidta66476689) reported
@OriginBroadban1 @Mero46008244 @OriginBroadband Promised all this speed and I should switch to them, worst broadband I’ve ever had and still waiting for a call back.
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David
(@dguillaume) reported
@OriginBroadband You recently announced price increases and say "We have invested in our national network and equipment to improve the overall performance of our network." the only problem is YOU DON'T HAVE A NETWORK! you are just a reseller. This is a complete lie
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cat bong
(@Kolink_) reported
@alex_massey7 @OriginBroadban1 @OriginBroadband If you still haven't received anything from them holding down the reset button on the back of the router for 30 seconds will factory reset it and you'll get the password on the back of the router
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Toby #FBPE
(@tobybrxl) reported
@OriginBroadband Just received an email saying you'll be increasing my fixed term broadband prices by 3.9% + CPI. I'm assuming its OK to cancel my contract without penalty? Getting no response from the web chat
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Georgie
(@georgiesucks) reported
Funny how after expressing my issues with @originbroadband they've now blocked me on twitter. Absolutely disgusting customer service @OriginBroadban1
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Georgie
(@georgiesucks) reported
@OriginBroadband you wanna charge me an extra 1.50 a month to fix your internet that can’t even connect to my PC right now get lost stinkies
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Minimem8
(@Minimem8) reported
Still no reply to the complaint I raised on Friday. @OriginBroadband continue to ignore @Ofcom guidelines related to fixed-term contracts. Ts&Cs state "monthly rolling contracts" can increase in price, nothing regarding fixed-term contracts. Disgraceful company and support.
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Georgie
(@georgiesucks) reported
@_fadgie_ @OriginBroadban1 @OriginBroadband Trying to charge me £1.50 a month because their internet won’t connect properly to my Nintendo switch?? How is that legal? It’s THEIR issue I shouldn’t have to pay for it
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Gary 🏆 Rockcliffe 💙 MOT 💛
(@gary_rockcliffe) reported
@georgiesucks @OriginBroadban1 @OriginBroadband Is there nobody who can take a look into this company and why they cannot give a proper fibre broadband service like the others?
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Jade Laithwaite
(@JadeLaithwaite) reported
@OriginBroadband Im paying for a service but xou are failing to provide this service, you also didn't send me ts and cs...... Wonder what @Ofcom will have to say about this
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Leah
(@leeahrebekahh) reported
@OriginBroadband absolutely disgraceful customer services, especially amidst a global pandemic when vulnerable people who are shielding are rely heavily on their internet and phone lines for their safety and well-being. Avoid them at all costs they are awful.
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Leah
(@leeahrebekahh) reported
@OriginBroadband have left my elderly grandparents without any internet for the past week leaving them EXTREMELY isolated and impacting on their emotional well-being. The customer services executive left them in tears and charged them before their router had even arrived.
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MissL
(@miss_lines) reported
‘Easy to use service that gives you everything you expect’ - evidently not. What’s more frustrating is that as a teacher the internet is more essential to me than ever. I am currently at a 50% higher risk contracting COVID as I am unable to work from home @OriginBroadband - help
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Wayne Thompson
(@MrWayneThompson) reported
@OriginBroadband can someone please give me an email to send a complaint as so far you are a joke!
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Derek Weeks
(@DerekWe51929279) reported
@OriginBroadban1 @OriginBroadband Go to Ofcom they have an online complaint form they are the industry regulator.
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Minimem8
(@Minimem8) reported
@OriginBroadband @davidjbodman You are not, I am not on a rolling contract, I am on a fixed term contract. Ofcom guidelines clearly state I should have the option to cancel without penalty. Are you saying the Origin are doing that?
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David Bodman
(@davidjbodman) reported
@tobybrxl @OriginBroadband They are allowed by Ofcom if they are written into "Terms of Service". @OriginBroadband have not given themselves provision to do this, so it is breach of contract
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Derek Weeks
(@DerekWe51929279) reported
@OriginBroadban1 @OriginBroadband @ispreview If the end is near for origin broadband it cannot come soon enough for an awful lot of long suffering customers. An increase is yet another insult.
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lindahudson
(@lindahudson66) reported
@OriginBroadban1 @Ofcom @OriginBroadband This is my fight today, dealing with rude arrogant staff
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Mike Dunning
(@flyerbetic) reported
@OriginBroadband utterly awful online support please tell me how to escalate this to a manager.
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David Bodman
(@davidjbodman) reported
@OriginBroadband @OriginBroadban1 Material detriment A1.10 Ofcom is likely to treat any price increase4 to the agreed core subscription price (however constructed and described in the contract terms)5 during the fixed term of a telecommunications contract as a modification
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Ryan Geoghegan
(@RyanGeoghegan2) reported
@OriginBroadband you've been down twice in less than 2 hours sort it out.
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Toby #FBPE
(@tobybrxl) reported
@davidjbodman @OriginBroadban1 @OriginBroadband I've sent a complaint asking them to explain how they're exempt from both their contractual obligations, and regulatory requirements. As their ombudsman definitely IS regulated by ofcom. Looking forward to their answer
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DavidInSouthend
(@DavidInSouthend) reported
@OriginBroadband I spoke with Gareth in your retentions department last week. Just wanted to let you know he did a fantastic job. Most helpful customer service experience I can remember. I called to cancel but ended up on an 18 month deal. Very happy customer!