Origin Broadband Outage Report
Why is my Origin Broadband service not working?
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If you are having issues, please submit a report below.
Origin Broadband is an Internet service provider and network operator based in Yorkshire. The company provides consumer and wholesale internet connectivity, including FTTC, ADSL2+, Leased Lines, wireless 'point to point' systems, and general fixed-line telecommunications services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Origin Broadband reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Origin Broadband. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Origin Broadband compensate me for the outage?
The recent Origin Broadband outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Origin Broadband if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Origin Broadband has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Origin Broadband users through our website.
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Internet (78%)
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Wi-fi (9%)
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Phone (6%)
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Total Blackout (5%)
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E-mail (2%)
Live Outage Map
The most recent Origin Broadband outage reports came from the following cities: Didcot, Birmingham, Burnley, Streatham, Belfast, Dewsbury, Manchester, London, Dorking, Biggleswade, Finchley, Croydon, Feltham, Ealing and Leyton.
| City | Problem Type | Report Time |
|---|---|---|
 Didcot |
Internet | |
| Birmingham |
Internet | |
| Burnley |
Internet | |
| Streatham |
Total Blackout | |
| Belfast |
Total Blackout | |
| Dewsbury |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Origin Broadband Issues Reports
Latest outage, problems and issue reports in social media:
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Negash Khiar (Ash)
(@Arik809fr) reported
@OriginBroadband, my broadband keeps dropping at 1-3pm, 4-6pm and 12-1.30am, almost everyday. Not sure what to do; no one is responding from the customer service team. I think it’s time to look for another provider.
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Chrissy cook
(@chrissycook23) reported
@OriginBroadband why is the Internet down in Newcastle working fine untill this morning and won't connect tried live chat but no answer, a need the Internet so a can work from home
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David Bodman
(@davidjbodman) reported
@middlecrov @OriginBroadband Hi, if you do want to leave because of the price hike, they have breached their "Terms of Service" for fixed-term customers (in "Price Changes" section). They are also contravening Ofcom General Condition 9.6. They must give you the option to leave without penalty. Good luck!
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Rob
(@Rob9874) reported
@OriginBroadband I live in the US and am getting emails for a UK customer who is late on his bill (probably because they’re coming to me). Please let me know how to get this resolved.
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Will Jones
(@__getinthebin) reported
I’ve been on hold to @OriginBroadband for almost 20 minutes at the time of this tweet and my DSL connection has dropped 6 times in that time alone. Do you just not give a **** about your customers? Do you honestly think this is meets the “high level of service” you brag about?
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OriginBroadbandComplaints
(@OriginBroadban1) reported
@DavidInSouthend @OriginBroadband very odd advice as the few people who are on social media are also the customer service team. All part of the act to make Origin seem bigger than they are
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Karen_G_Photo♿️
(@karen_g_photo) reported
@OriginBroadband I have no service & am unable to contact you successfully by telephone or web chat. Is there an emergency or a tech issue in Doncaster? Cause I’ve tried landline & mobile phoning & 4G web chat
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Will Jones
(@__getinthebin) reported
@OriginBroadband Oh David, I don’t need advanced help, I need a connection that doesn’t drop 6 times in the 20 times I’m on hold to you.
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DavidInSouthend
(@DavidInSouthend) reported
@OriginBroadband What does unsupportive look like for you? Three people have already tried to fix this. What has number 4 done? And why didn't numbers 1 through 3 do it?
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smokey O
(@smoookeys) reported
@OriginBroadband please help! Not in the current economic situation you charging customer fee for leaving, even when they cancelled before service starts
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OriginBroadbandComplaints
(@OriginBroadban1) reported
@DaveLloyd55 @OriginBroadband if you still havent got through i can give you the direct dial of the finance manager to help resolve your problem
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Will Jones
(@__getinthebin) reported
@OriginBroadband I’m on hold to you for the second time today now. Is anyone going to pick up? The first dude fobbed me off with some nonsense. If you’re going to give first line support techs things to BS customers with, at least make it believable. Also, pro tip: don’t try to BS a techie.
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Derek Weeks
(@DerekWe51929279) reported
@OriginBroadban1 @OriginBroadband I fail to see how Ofcom can allow this cowboy company to carry on scamming customers the way they do. They are a complete mess to deal with.
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Will Jones
(@__getinthebin) reported
@OriginBroadban1 @louotway @OriginBroadband I have, yes. I sent a very eloquent reply which can be TL;DR'd to "Absolutely not". One of their staff called me whilst I was mid meeting and when I asked for a callback for later that day I never got one. Quelle Surprise.
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Alf Dimmock
(@DimmockAlf) reported
@OriginBroadband network down again, I’m seriously concerned about my decision to join Origin
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Nigel Thornberry
(@BenPetrakis) reported
@OriginBroadban1 @OriginBroadband I would be so happy to hear they go bankrupt some day after how appalling a service they gave to me
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Karen_G_Photo♿️
(@karen_g_photo) reported
@OriginBroadban1 @OriginBroadband It has been bad for approx 22 months. I can exit in two though if they cannot fix it
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Hester Rose
(@middlecrov) reported
@nowtvhelp Nope I’m with @OriginBroadband, for my sins. Does your customer service team respond to your customers? Bc if so then baby I’m yours.
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sazz ✌🌞🌻
(@saaaraaaaahh) reported
Concerning that the Sun "newspaper" has a grasp on the internet issue (affecting thousands) yet @OriginBroadband tell me I do have Internet, they dont think theres a problem and I should just try resetting it...OR wait 24-48 hours for them to confirm I have an issue. Fab.
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Tim Bowry
(@timbowry) reported
@OriginBroadband Worst customer service I have ever experienced when trying to leave. Complaint email written - please respond.
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Hester Rose
(@middlecrov) reported
Me: I’ve spent time&money getting internet to work w/ your router+service Origin: unfortunate Me:?? Origin: fine have credit on your account Me: when? Origin:... Me:...? Origin: your monthly bill is ready and you owe us money @OriginBroadband this is why no one likes you
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Will Jones
(@__getinthebin) reported
@chickabiddybex Well, according to @OriginBroadband’s technical support!
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mc california
(@mccali99) reported
@OriginBroadband Still waiting for a reply Cannot connect to Xbox or skyQ now so need deadlock letter and out Of this contract that isn’t fit for purpose Any news on this So now still not able to connect to SKYQ as has been an issue from day 1
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mc california
(@mccali99) reported
@OriginBroadband The worst customer service ever!!!
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Crime_Divers_Pod
(@DiversPod) reported
@OriginBroadband ur customer service is really bad!! I’ve been waiting from 8pm last night (it’s 2pm now) to speak to someone when it says you reply in less than 4 minutes!!!
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DavidInSouthend
(@DavidInSouthend) reported
@OriginBroadband Customer tweets complaint about cust svc not being able to fix incorrect bill. Origin Broadband social media team reach out and collect all the information. Tells cust they can't help and only course of action is to call the people who've already not fixed it three times.
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Will Jones
(@__getinthebin) reported
@louotway @chickabiddybex @OriginBroadband I called their support a second time today. The second guy (who was far more helpful and escalated the complaint) confirmed my suspicion that this was absolute nonsense.
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Derek Weeks
(@DerekWe51929279) reported
@OriginBroadban1 @OriginBroadband You me and many others have suffered the same treatment meted out by this shambolic excuse for a provider. Don’t just cancel dd Ensure your bank fully understands why. They have been known to represent your dd
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Asa Di Ya
(@Adajesu3) reported
@OriginBroadband no internet almost 24hrs, got a customer care he tried something that didn't work and said they will get technical help to me 2 to 3 working days. Who does that? am working from home. Get this fixed immediately
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Nigel Thornberry
(@BenPetrakis) reported
@OriginBroadband No sorry David, from my experience there is nothing you can do to help me because i know you wont follow through far past this initial offer. Please just let your boss know that people dont like to be scammed out of their money