Is Origin Broadband having an outage?

@flyingmonkeyuk @OriginBroadband @Ofcom Let me know what the say @flyingmonkeyuk, I've had the same issues and planning on cancelling direct debit

@OriginBroadband 4 days without Broadband, no answer on support line for 2nd day in a row and now abandoned support via DM. NOT GOOD ENOUGH

@RobinsonsBawtry @OriginBroadband hope you got sorted I know you had problems a while ago. Now they are in a #cva maybe move elsewhere. Lots of others are

@OriginBroadband hi. I've DMd you first thing this morning re an urgent issue with Broadband service but had no acknowledgement or response

@lauramae_xo @OriginBroadband Theyve messed up their billing again, totally untrustworthy, and they never sort issues out xxx

@tinwix @OriginBroadband Best guess is that your sale/renewal has been placed on the wrong anniversary period, so payment is due on a per monthly basis rather than annually, a 2 hour wait for a 10 minute conversation should easily fix it. Sadly this happens all too often! (usually blame computer).

@OriginBroadband been no service in London se14 6nz for 24 hrs. Please sort

@Schmell_DeCoffe @OriginBroadband @EE :-( losing my job and won’t Help me out by £5.99 off my Bill each month just cuz the new price is £24 and mines £29.99. They said yes understand phone us when I phoned got a total different story! Wouldn’t help started saying I’ll get Debt collectors etc! They don’t understand

@Matthewhewitt84 @OriginBroadband @EE I can't blame you, but don't lay all the blame on the CS guys, they really are trying hard to help customers, but it's a no win situation, broken systems & faulty software coupled with a complete lack of interdepartmental communication mean their best efforts are all for nothing.

Gonna cancel my @OriginBroadband customer service are appalling well most of em anyway... get better customer service with @EE

@Matthewhewitt84 @OriginBroadband yes it wasnt an exchange issue this was purely Origin issue and it keeps getting worse as they had to make key staff redundant as part of the cva.

@flyingmonkeyuk @adicarter @OriginBroadband @IntsyCS ensure you claim your refund for loss of service

@adicarter @OriginBroadband @IntsyCS Finally come back up after being down for nine hours!

@OriginBroadband seems to be having issues in #Sheffield, 7 hours without internet during busy exam revision period. Or at least that's what they're saying...

@Matthewhewitt84 @OriginBroadband their own internal computer systems crash all day, every day, computers, phones, networks, all die for a couple of minutes then reboot. Have pity on the poor staff forced to tell customers that all will be fine whilst knowing their own systems don't even work correctly.

@Schmell_DeCoffe @OriginBroadband Shit really long waiting times

@Matthewhewitt84 @OriginBroadband not criticising you at all Matthew ... it was the use of the word "team" that made me giggle, one can hardy call 2 people working in 2nd line technical support for 30,000+ customers a "team"

@OriginBroadband Spoke to someone on the phone thanks, said it was an outage in the area. Hopefully it'll be back up by the time i'm home again 🤞

@OriginBroadband internet appears to be down in S2. Failing to reach remote server.

@babsfromgdansk @OriginBroadband Thanks I’ll get that I’ve just been on phone to origin trying to say my internet is online no problems or outages yet my router is Red! She said login to router something has switched off! I said it hasn’t she said it has login! On bottom it had msg ‘no net plz contact provider’

When your @OriginBroadband say on the phone, there’s no issues with your broadband your online. Me: no I’m offline router is red, origin: No your online at this end login to your router it something has gone wrong, me: there’s a error ‘cannot get internet plz contact provider!🤔

When your @OriginBroadband say on the phone, there’s no issues with your broadband your online. Me: no I’m offline router is red, origin: No your online at this end login to your router it something has gone wrong, me: there’s a error ‘cannot get intervener plz contact provider!

@IntsyCS @OriginBroadband They're failing to provide us the service we signed up for.

@IntsyCS @OriginBroadband I've had enough outages to cancel, so might have to start looking around for another provider.

@IntsyCS @OriginBroadband Sheffield, too. Been bad last few months.

@flyingmonkeyuk @OriginBroadband I've had on and off problems with them over the past year, but at the moment no troubleshooting is fixing it, having this issue in the Sheffield area.

@IntsyCS @OriginBroadband Getting to be a bit of a joke. Never receive any follow ups or notification of what the issue is. Origin Support has gone from bad to worse.

@OriginBroadband my Internet is down again! This is getting to be a weekly occurrence.

@QuickMouseClick @OriginBroadband Go to Timeline, find 1st payment you ever made when you purchased the "service" (I use that word in it's loosest possible sense). "Go Live" date is typically 14 days after that payment and is considered as contract start. Calculate from there, or you could queue 2 hours on phone.

@OriginBroadband what a joke an hour on phone to pay my phone bill and still no answer now u can call me for ya money tut tut worst customer service ever!!!

@OriginBroadband I cancelled my contract in June 2018. Have made 5 calls re being owed £20. Have raised a complaint which I did not receive a complaints ID on. Completely unethical. On Tues, was told the money will be in my account today. It is not. Currently on hold 45 mins.

@MoneySavingExp my current broadband supplier @OriginBroadband have discontinued me a week early before I switch supplier. @OriginBroadband have refused to help me and told me to speak to my new supplier. They must be breaking some @Ofcom rule. CAN YOU ADVICE ME.

@OriginBroadband was promised last Monday that someone would call me on Thursday to resolve ongoing problem. Surprise surprise no call back. They always lie, at least to me!

@Schmell_DeCoffe @OriginBroadband 30-90 minutes that is a dramatic improvement! It took my wife & I nearly 3 hours last week. Their accounts function is a total disaster. Don't know/care who's in charge, they couldn't run a whelk stall on Scarborough sea front. Never mind, I'm out of contract & leaving.

@OriginBroadband So sorry, no 'private message'. Origin is totally incompetent. How can an ISP manage to send out e-mails to customers, but claim not to have an e-mail facility for customer service queries.

@Rothbiz @OriginBroadband they wont hit those customer figures, and the company only have 3 - 6 months left so wont reach 2020 anyway

@chriswhiteguis @OriginBroadband Not the first time I've heard of this, however desperate times call for desperate measures, this is clearly a breach of the very fundament of the direct debit guarantee, put in a complaint to your bank demanding a refund of the monies and any charges you may have incurred.

@OriginBroadband I know there is little more you can do. But in this world we are allowed to complain on social media when we have such terrible service.

@originbroadband apparently don't even record notes correctly. Had something confirmed multiple times on phone and now denying any record of it. Implying I'm a liar! Avoid at all costs. Dishonest service.

@OriginBroadband keep promising me my refund as they gave poor service and I had to leave. Not had it yet. Always promised never sent. Terrible customer service

@flyingmonkeyuk @OriginBroadband Someone round corner on Origin in S2 area he’s watching Netflix no problems

@Matthewhewitt84 @OriginBroadband Thanks. I was told an hour. Never seems to be a unified response to outages.

@flyingmonkeyuk @OriginBroadband Just been on phone to tech help been on phone to em since 6pm and I did lots of troubleshooting but other people were phoning in, I’m in S2 area and he said it sounds like there’s a #Outage now there waiting to hear back from #Openreach said it could take 24 hours

Internet been dead since walking in from work at 6PM, been phone all night to @OriginBroadband but didn’t have a problem of waiting times I got straight through! After doing some troubleshooting we find out other people in sheffield having problems #Outage 24 hours to fix

@Thirteen27 @OriginBroadband unfortunately since the cva and job losses they dont have the resources to manage their network. Moving is probably a good move

@OriginBroadband What a surprise, my internet is down...again...time to look elsewhere for an ISP.

@MarkJBarker @OriginBroadband They already have your money .... anything else is just an afterthought ..... wait till it stops working all together and when you phone for help it's just a disconnected number ... my advice .... leave .. leave now before the entire shitpile collapses in on itself ....

@WelovePetexxx @MarkJBarker @OriginBroadband 8 customer service and 1 or maybe 2 Tech Support depending which hat Kieran is wearing on any particular day! ...

@beanhubbleday @OriginBroadband ensure @OmbudServices are aware and they can advise but not action until deadlock letter or 8 weeks after official complaint has lapses. They are well aware of @originbroadband #originfraudband

@OriginBroadband Please issue it, you’ve had more than enough time. I know that I can send a deadlock letter as I’ve done t before. So please issue it, dm me what you need

@OriginBroadband I’ve sent multiple DM’s, raised multiple tickets via email and via phone and nothing has been done. I am dissatisfied with the service I have received therefore I am legally entitled to enter a deadlock...

@OriginBroadband still no internet connection, and website still down

@naththursfield @OriginBroadband to be fair as a new customer, you were taking a bit of a risk with them in a cva and laying off nearly half their staff. Probably not even a new router as they send ones out used by customers who left

@OriginBroadband is the worst broadband provider I’ve ever used!! We new customers had engineers out and everything to find theybsend is a “brand new faulty router” sending new one 24 hours phoned depot and they said no been delivered Monday so 72 hours.... worst company

@words_person @mariannepowell @Plusnet @OriginBroadband only difference is @originbroadband are in a cva, made nearly 50% of staff redundant and are struggling to resolve issues.

@WelovePetexxx @OriginBroadband @virginmedia @SkyUK @TalkTalk @bt_uk @MoneySavingExp @WhichUK Yeah, you do get a sense that they have a small team of about 5 staff. Day 5 without internet with no progress... 1st world problems continue.

@HassanMushaid @OriginBroadband @virginmedia @SkyUK @TalkTalk @bt_uk @MoneySavingExp @WhichUK yeah but she used to be sales the person youre speaking with and with sales drying up they moved her to complaints/social media. Also only 8 staff now looking after customers so response times poor

@OriginBroadband really fed up of paying for a service that is so patchy .. it's like a #lottery

@kylenichols532 @OriginBroadband charged me for something i never had, never got the money back, i cancelled the dd and then a further invoice mysrteriously came out of my account when the dd got set up back by them without my approval

@OriginBroadband Gah, missed your reply. Helps knowing there's no known network issues. Has been ok for the last few hours... crossing fingers.