Origin Broadband Outage Report
Why is my Origin Broadband service not working?
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If you are having issues, please submit a report below.
Origin Broadband is an Internet service provider and network operator based in Yorkshire. The company provides consumer and wholesale internet connectivity, including FTTC, ADSL2+, Leased Lines, wireless 'point to point' systems, and general fixed-line telecommunications services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Origin Broadband reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Origin Broadband. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Origin Broadband compensate me for the outage?
The recent Origin Broadband outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Origin Broadband if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Origin Broadband has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Origin Broadband users through our website.
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Internet (68%)
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Wi-fi (11%)
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Total Blackout (10%)
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Phone (8%)
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TV (2%)
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E-mail (1%)
Live Outage Map
The most recent Origin Broadband outage reports came from the following cities: London, Glasgow, Wakefield, Hackney, Bushey, Birmingham, Penarth, Hanwell, Lewisham, Mill Hill, Coventry, East Ham, Basingstoke, Margate and Bristol.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Glasgow |
Wi-fi | |
| Wakefield |
Phone | |
| Hackney |
Wi-fi | |
| Bushey |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Origin Broadband Issues Reports
Latest outage, problems and issue reports in social media:
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Tunote
(@Tunoteee) reported
@modredcastleton @OriginBroadband You should use this as a reference for an event in the game. When you interact with it it could say, "Someone did a horrible job with this. I could do better blindfolded." You know. As a funny callback for your Twitter followers. Or something.
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HELEN STATHAM 🇺🇦🇪🇺
(@HELENSTATHAM2) reported
@OriginBroadband internet gone crazy last few days. Globe light in router going off then red. Devices say there is WiFi but not connected. Turned off and on, not the solution! Any suggestions?
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Leighton Pickering / Lewis
(@LeightonLewis4) reported
My Origin Broadband Connection Keep's Going Off, For Long Periods, It's Been Getting Worse Since October 2022, Despite Complaining On Here, Connection Lost From Outside. Please Fix ASAP @OriginBroadband
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Dino ACM 🇮🇹
(@DinR2) reported
@MaverickCS5 @OriginBroadband Did you ever fix this ? Im having the same problem ! haha
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Mike Wilson 🐟
(@CraftyOldGit) reported
@editfmah @OriginBroadband Well the problem I was having turns out not to be with Origin. On my iPhone, the SpeedSmart app reports < 5Mbps, the same app on my iPad reports > 35Mbps. Problem lies with phone by the look of it. Mystifying. Will investigate that face plate idea, thanks.
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Mike Wilson 🐟
(@CraftyOldGit) reported
@editfmah @OriginBroadband Not seeing loads of errors. Download speed currently 4.88Mbps, upload 8.85Mbps which is weird.
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Adrian Herridge
(@editfmah) reported
@CraftyOldGit @OriginBroadband No problems. Also, it';s good to know that the filter is very very tolerant of electrical events so when doing the dance with technical support teams, it's hardly ever going to be a filter failure.
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Leighton Pickering / Lewis
(@LeightonLewis4) reported
Re: Origin Broadband. They sent me a new Router, Yesterday, Guess what ? Still no Signal coming in, They even sent me a letter, Stating, If they get Openreach out, They may charge me, What A Cheek, When I'm entitled to Compensation for loss of service ! @OriginBroadband
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Rob Clark
(@Rob_Clark) reported
@OriginBroadband so no 24/7 technical support number any more so have to report issues on twitter - not been able to connect in DE65 line sync looks ok so issue looks further upstream
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SpeedTest SpeedSmart
(@SpeedSmart) reported
@ParkerColin @CraftyOldGit @OriginBroadband Lots of speed tests use servers that are hosted by the ISP you are using. So your traffic never leaves there network. This makes the result unrealistic. What server location are you testing from and what speed are you paying for?
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aircraft jambo
(@lizc177) reported
@rbs @OriginBroadband trying to pay my bill getting different messages from you both please help
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Adrian Herridge
(@editfmah) reported
@CraftyOldGit @OriginBroadband I have always swapped out my normal faceplate & filter with an NTE5 faceplate and I generally get a far cleaner line. Here I went from 49 -> 58 MBs. I never normally get that good a result, but something about my setup/line must have benefited.
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Wayne Thompson
(@MrWayneThompson) reported
@OriginBroadband is an absolute joke. Customer services are insulting & some workers clearly dont do jobs correctly. I've never had this problem with any other companies as they listen. I take care of all my moms bills due to her age & deafness. She gives consent yet you don't
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Hugh Harvey
(@DrHughHarvey) reported
@oliviasolon Try @OriginBroadband - £29 a month, good service
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Richard Hofman
(@RichardHofman33) reported
@OriginBroadband Hello guys, what is wrong with you the few months or like that? I've been your customer for many years but now I could notice there is no customer support, no live chat and there is nobody taking care of the low speed I've been experiencing for some longer time.
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Anonymous Hieronymus
(@_AOTML_) reported
Hey @OriginBroadband is your service down or anything I came home today to find that my internet is completely gone and restarting the router does nothing the dsl light on the box is off Cheers
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Blandlord
(@blandlord_1) reported
@OriginBroadband Are you guys still in business? 2 hours on hold chat feature not working
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Gertrud
(@GertrudGem) reported
@OriginBroadband I noticed 2 direct debits on the same day on 2 occasions. Can somebody please help?
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Mark
(@TechTonix) reported
@OriginBroadband Have @OriginBroadband gone bust? Broadband no longer works, the customer portal doesn't work and no one answers the phone or DMs. It's all looking like time to find a new supplier.
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Bruño Fraga
(@brunhofraga) reported
@OriginBroadband I have cancelled my account (C0069251) in early October. You stopped sending me bills but did not cancel my direct debit and keep charging me for a service you are not providing.
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Adrian Herridge
(@editfmah) reported
@CraftyOldGit @OriginBroadband You can then see if you are getting 1000's of unrecoverable errors causing it to be slow. Or if you are on a really really old ADSL connection (like I was at Longleat), then I kept getting locked into a very low BRAS profile and it would stay at 1-2 MBs for weeks and slowly climb
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Mike Wilson 🐟
(@CraftyOldGit) reported
As you were @OriginBroadband — problem seems to be with the SpeedSmart app on my iPhone. Crappy Zoom call quality could be someone else’s problem, too.
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Claire'Nicole
(@clairenicoleexo) reported
@OriginBroadband is there problems with the connection? Gone off and not coming back
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Leighton Pickering / Lewis
(@LeightonLewis4) reported
They sent me a new Router, Yesterday, Guess what ? Still no Signal coming in, As ive always told them They even sent me a letter, Stating, If they get Openreach out, They may charge me, What A Cheek, When I'm entitled to Compensation for loss of service. @OriginBroadband
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Archana Pawar
(@Archana19374096) reported
@OriginBroadband I have been with origin for more then 24 months without renewal of contract why is it charging me termination fee, I was been mentioned in terms of job loss they would consider even though here the contract was never made but they are imposing illegal charges
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The Privateers
(@McComisky) reported
Fantastic customer service from @OriginBroadband and Martin in Doncaster. Broadband up and running sweetly. Please locate this customer service advisor and thank him from me.
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Adrian Herridge
(@editfmah) reported
@CraftyOldGit @OriginBroadband Very. You are definitely looking at a line/sync issue there for sure. If you've had electrical storms recently, potentially quick and easy to just swap out the VSDL filter (if you have a draw full of the old things), see if that allows the noise on the line and the Att. to drop
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☮️❤️🧡💛🇪🇺🏳️🌈Gaia🦉Sophia🏳️⚧️🇺🇦💚💙💜☮️
(@GaiaSophia8) reported
@DrHughHarvey @oliviasolon @OriginBroadband £30 for 67Mbps down...?!😳67Mbp/s is 8.375MB/s down. She's currently paying £37 for ½Gbit (500Mb/s).500Mb/s is 62.5MB/s, ~7.5x FASTER. Why would she want to switch to an ISP offering worse speeds? Didn't realise such pathetic speeds were still being offered.
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Haley Bennett
(@HaleyBe35252380) reported
@OriginBroadband Why can't I log into my account or get hold of customer support? I have been trying for weeks! Poor effort. I am Moving home and need to disconnect. Guess I will just cancel the direct debit instead!!!
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Nick Gladstone
(@nicky212121) reported
@OriginBroadband having problems with the internet at 33 frenchgate can you check the lines please