Origin Broadband Outage Report
Why is my Origin Broadband service not working?
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If you are having issues, please submit a report below.
Origin Broadband is an Internet service provider and network operator based in Yorkshire. The company provides consumer and wholesale internet connectivity, including FTTC, ADSL2+, Leased Lines, wireless 'point to point' systems, and general fixed-line telecommunications services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Origin Broadband reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Origin Broadband. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Origin Broadband compensate me for the outage?
The recent Origin Broadband outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Origin Broadband if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Origin Broadband has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Origin Broadband users through our website.
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Internet (73%)
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Total Blackout (10%)
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Wi-fi (10%)
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E-mail (3%)
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Phone (3%)
Live Outage Map
The most recent Origin Broadband outage reports came from the following cities: London, Norwich, Watford, Croydon, Maidstone, Southampton, Cardiff, Deptford, Cambridge, Birmingham, Leeds, Derby, Portsmouth, Mitcham and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| Norwich |
Internet | |
| Watford |
Internet | |
| Croydon |
Internet | |
| Maidstone |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Origin Broadband Issues Reports
Latest outage, problems and issue reports in social media:
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Karen_G_Photo♿️
(@karen_g_photo) reported
@OriginBroadban1 @OriginBroadband It has been bad for approx 22 months. I can exit in two though if they cannot fix it
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Will Jones
(@__getinthebin) reported
I’ve been on hold to @OriginBroadband for almost 20 minutes at the time of this tweet and my DSL connection has dropped 6 times in that time alone. Do you just not give a **** about your customers? Do you honestly think this is meets the “high level of service” you brag about?
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mc california
(@mccali99) reported
@OriginBroadband The worst customer service ever!!!
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Hester Rose
(@middlecrov) reported
@nowtvhelp Nope I’m with @OriginBroadband, for my sins. Does your customer service team respond to your customers? Bc if so then baby I’m yours.
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Will Jones
(@__getinthebin) reported
@OriginBroadband I’m on hold to you for the second time today now. Is anyone going to pick up? The first dude fobbed me off with some nonsense. If you’re going to give first line support techs things to BS customers with, at least make it believable. Also, pro tip: don’t try to BS a techie.
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Negash Khiar (Ash)
(@Arik809fr) reported
@OriginBroadband, my broadband keeps dropping at 1-3pm, 4-6pm and 12-1.30am, almost everyday. Not sure what to do; no one is responding from the customer service team. I think it’s time to look for another provider.
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sazz ✌🌞🌻
(@saaaraaaaahh) reported
Concerning that the Sun "newspaper" has a grasp on the internet issue (affecting thousands) yet @OriginBroadband tell me I do have Internet, they dont think theres a problem and I should just try resetting it...OR wait 24-48 hours for them to confirm I have an issue. Fab.
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David Bodman
(@davidjbodman) reported
@middlecrov @OriginBroadband Hi, if you do want to leave because of the price hike, they have breached their "Terms of Service" for fixed-term customers (in "Price Changes" section). They are also contravening Ofcom General Condition 9.6. They must give you the option to leave without penalty. Good luck!
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Alf Dimmock
(@DimmockAlf) reported
@OriginBroadband network down again, I’m seriously concerned about my decision to join Origin
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lythamgirl
(@lythamgirl) reported
@Leonard41791029 @OriginBroadband Leonardo what was your outcome this company is just appalling I’m going to the ombudsman next and Martin Lewis .. I was sold TV which I asked to cancel Internet is terrible I am so upset by Origin no one gets back to you yet they take your money
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Rob
(@Rob9874) reported
@OriginBroadband I live in the US and am getting emails for a UK customer who is late on his bill (probably because they’re coming to me). Please let me know how to get this resolved.
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lythamgirl
(@lythamgirl) reported
@OriginBroadband I am so upset I’m going to contact the ombudsman and report this as no one after 2 months has helped ..the internet is constantly off my daughter has had to go to her friends on several occasions I just want to cancel all of this ....every day at some point we have had none
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Derek Weeks
(@DerekWe51929279) reported
@OriginBroadban1 @OriginBroadband I fail to see how Ofcom can allow this cowboy company to carry on scamming customers the way they do. They are a complete mess to deal with.
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Moi Ali
(@MoiAliEdinburgh) reported
@OriginBroadband @RealKiro @OriginBroadband no service yet again. Having to use phone data just to work. Please resolve outage in Edinburgh area
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Berwyn Business Services Team
(@BerwynServices) reported
Who is @OriginBroadband CEO? I want to make a YOU Tube Video on your Disgusting Shambolic Service. @MartinSLewis If you can workout why £70 a month for an OAP is OK, let me know! @ST_Money AVOID Origin!
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OriginBroadbandComplaints
(@OriginBroadban1) reported
@DimmockAlf @Ofcom @OriginBroadband faily common occurence and if you move somewhere else you wont have the problems either
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Will Jones
(@__getinthebin) reported
@OriginBroadband Oh David, I don’t need advanced help, I need a connection that doesn’t drop 6 times in the 20 times I’m on hold to you.
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lythamgirl
(@lythamgirl) reported
@OriginBroadband @Leonard41791029 Not one person listens or helps you are supposed to have replied to me Re my complaint which I have raised twice now (3-5 working days I was told) this is now day 6 of the second attempt this started in January we are now March
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Derek Weeks
(@DerekWe51929279) reported
@OriginBroadban1 @OriginBroadband You me and many others have suffered the same treatment meted out by this shambolic excuse for a provider. Don’t just cancel dd Ensure your bank fully understands why. They have been known to represent your dd
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Alf Dimmock
(@DimmockAlf) reported
@Ofcom @OriginBroadban1 @OriginBroadband I’m a relatively new customer to OriginBroadband, but I’ve had more ‘Not connected’ problems in a few weeks than I had in years with previous supplier.
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lythamgirl
(@lythamgirl) reported
@georgiaatkins10 @OriginBroadband Mr Bryssau I am extremly disappointed in the product of Origin,so with the lack of support from your C service team,I have been trying to cancel a product (TV) for which was not what I was told it was ... and no one gets back so i can cancel ..ombudsman next /Martin Lewis
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Will Jones
(@__getinthebin) reported
@chickabiddybex Well, according to @OriginBroadband’s technical support!
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Will Jones
(@__getinthebin) reported
@louotway @chickabiddybex @OriginBroadband I called their support a second time today. The second guy (who was far more helpful and escalated the complaint) confirmed my suspicion that this was absolute nonsense.
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JustJamie?
(@JstJamieThings) reported
@OriginBroadband My internet seems to think I'm in the US despite being in Scotland, and each time I click your "Chat Live" button on the site, nothing happens. Help.
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Steve Steer
(@steviestigler) reported
@OriginBroadband you are the worst,most arrogant,lying,internet provider with a very poor customer service. To the rest of the world.- avoid these guys at your peril!
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Mateusz Wojtkowski
(@MateuszWojtkow4) reported
@OriginBroadband worst broadband provider ever. The customer service they have is something it shouldn’t exist. I lost lots of money because of them and their broadband speed is the worst I’ve ever had... Don’t choose them.
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Will Jones
(@__getinthebin) reported
@OriginBroadban1 @louotway @OriginBroadband I have, yes. I sent a very eloquent reply which can be TL;DR'd to "Absolutely not". One of their staff called me whilst I was mid meeting and when I asked for a callback for later that day I never got one. Quelle Surprise.
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Andy Darvill
(@AndyPDarvill) reported
@OriginBroadband really...... I’m getting annoyed now.... our internet connection is so sh!t we can’t even stream Netflix!! Origin TV is a scam.... OFCOM here I come as you won’t fix my problems
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Karen_G_Photo♿️
(@karen_g_photo) reported
@OriginBroadband I have no service & am unable to contact you successfully by telephone or web chat. Is there an emergency or a tech issue in Doncaster? Cause I’ve tried landline & mobile phoning & 4G web chat
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Joanna D'Ambrosio
(@jlmdambrosio) reported
@OriginBroadband so I can't watch any of my streaming services because apparently my ISP is in the USA? WTF? Get it sorted. I'm paying for services I can't use thanks to this lot of jokers. Biggest mistake I ever made moving to Origin. Worst ISP i've had by a country mile.