Origin Broadband Outage Report
Why is my Origin Broadband service not working?
No problems detected
If you are having issues, please submit a report below.
Origin Broadband is an Internet service provider and network operator based in Yorkshire. The company provides consumer and wholesale internet connectivity, including FTTC, ADSL2+, Leased Lines, wireless 'point to point' systems, and general fixed-line telecommunications services.
Problems in the last 24 hours
The graph below depicts the number of Origin Broadband reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Origin Broadband. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Origin Broadband compensate me for the outage?
The recent Origin Broadband outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Origin Broadband if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Origin Broadband has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Origin Broadband users through our website.
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Internet (78%)
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Wi-fi (11%)
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Total Blackout (6%)
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Phone (2%)
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E-mail (1%)
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TV (1%)
Live Outage Map
The most recent Origin Broadband outage reports came from the following cities: Leeds, Chesterfield, Glasgow, Sunderland, London, Birmingham, Edinburgh, Enfield Town, Mansfield, Cardiff, Bristol, Mitcham, Basildon, Wembley and Lewisham.
City | Problem Type | Report Time |
---|---|---|
Leeds | Internet | |
Chesterfield | Internet | |
Leeds | Internet | |
Glasgow | Total Blackout | |
Sunderland | Internet | |
London | Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Origin Broadband Issues Reports
Latest outage, problems and issue reports in social media:
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Alex Massey
(@alex_massey7) reported
@OriginBroadband Is there anyone in office now I’m having problems with my upload speed and to be honest it’s a joke
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Gary 🏆 Rockcliffe 💙 MOT 💛
(@gary_rockcliffe) reported
@georgiesucks @OriginBroadban1 @OriginBroadband Is there nobody who can take a look into this company and why they cannot give a proper fibre broadband service like the others?
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Toby #FBPE
(@tobybrxl) reported
@OriginBroadband Just received an email saying you'll be increasing my fixed term broadband prices by 3.9% + CPI. I'm assuming its OK to cancel my contract without penalty? Getting no response from the web chat
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OriginBroadbandComplaints
(@OriginBroadban1) reported
@TheOnlyEwan @OriginBroadband you may still get a reply today. Both the customer service agents (yes there are only 2) are still working
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David
(@dguillaume) reported
@OriginBroadband You recently announced price increases and say "We have invested in our national network and equipment to improve the overall performance of our network." the only problem is YOU DON'T HAVE A NETWORK! you are just a reseller. This is a complete lie
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Gary 🏆 Rockcliffe 💙 MOT 💛
(@gary_rockcliffe) reported
@OriginBroadband When troubleshooting it suggests there is no internet coming down our phone line?
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OriginBroadbandComplaints
(@OriginBroadban1) reported
@KerriOhSullivan @OriginBroadband sadly they dont have enough staff to manage any dept. Hope you get your issues sorted
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Ryan Geoghegan
(@RyanGeoghegan2) reported
@OriginBroadband you've been down twice in less than 2 hours sort it out.
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David Bodman
(@davidjbodman) reported
@tobybrxl @OriginBroadband They are allowed by Ofcom if they are written into "Terms of Service". @OriginBroadband have not given themselves provision to do this, so it is breach of contract
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Zaffar Iqbal
(@zaffhome) reported
@OriginBroadband internet is out. How can you justify closing down support at weekends?
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David tait
(@Davidta66476689) reported
@OriginBroadban1 @Mero46008244 @OriginBroadband Promised all this speed and I should switch to them, worst broadband I’ve ever had and still waiting for a call back.
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Georgie
(@georgiesucks) reported
@_fadgie_ @OriginBroadban1 @OriginBroadband Trying to charge me £1.50 a month because their internet won’t connect properly to my Nintendo switch?? How is that legal? It’s THEIR issue I shouldn’t have to pay for it
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Georgie
(@georgiesucks) reported
@OriginBroadband you wanna charge me an extra 1.50 a month to fix your internet that can’t even connect to my PC right now get lost stinkies
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Gary 🏆 Rockcliffe 💙 MOT 💛
(@gary_rockcliffe) reported
@OriginBroadband The internet keeps cutting off constantly, is there issues at your end please?
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Leah
(@leeahrebekahh) reported
@OriginBroadband have left my elderly grandparents without any internet for the past week leaving them EXTREMELY isolated and impacting on their emotional well-being. The customer services executive left them in tears and charged them before their router had even arrived.
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Robert.whittingham
(@Robertw94718460) reported
@OriginBroadband i hope anyone with a console does not sign up with this company. Unable to get my NAT from strict and have severe latency. Their customer service do not help with any issues raised.
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Leah
(@leeahrebekahh) reported
@OriginBroadband absolutely disgraceful customer services, especially amidst a global pandemic when vulnerable people who are shielding are rely heavily on their internet and phone lines for their safety and well-being. Avoid them at all costs they are awful.
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Georgie
(@georgiesucks) reported
Funny how after expressing my issues with @originbroadband they've now blocked me on twitter. Absolutely disgusting customer service @OriginBroadban1
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Derek Weeks
(@DerekWe51929279) reported
@OriginBroadban1 @OriginBroadband @ispreview If the end is near for origin broadband it cannot come soon enough for an awful lot of long suffering customers. An increase is yet another insult.
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shane swift
(@shanehufc) reported
Anyone want broadband never go with @OriginBroadband terrible service you get if you want it for one room in your home yes but never get signal in other rooms 😖😖😖
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Leonardo Fernandes
(@Leonard41791029) reported
@OriginBroadband respond to your complaint emails instead of ignoring them!
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DavidInSouthend
(@DavidInSouthend) reported
@OriginBroadband I spoke with Gareth in your retentions department last week. Just wanted to let you know he did a fantastic job. Most helpful customer service experience I can remember. I called to cancel but ended up on an 18 month deal. Very happy customer!
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Toby #FBPE
(@tobybrxl) reported
@davidjbodman @OriginBroadban1 @OriginBroadband I've sent a complaint asking them to explain how they're exempt from both their contractual obligations, and regulatory requirements. As their ombudsman definitely IS regulated by ofcom. Looking forward to their answer
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Gary 🏆 Rockcliffe 💙 MOT 💛
(@gary_rockcliffe) reported
@OriginBroadband I do not understand how you guys cannot deliver fibre like every other service provider. It is appalling. We were promised a better service than our previous property.
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cat bong
(@Kolink_) reported
@alex_massey7 @OriginBroadban1 @OriginBroadband If you still haven't received anything from them holding down the reset button on the back of the router for 30 seconds will factory reset it and you'll get the password on the back of the router
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MissL
(@miss_lines) reported
‘Easy to use service that gives you everything you expect’ - evidently not. What’s more frustrating is that as a teacher the internet is more essential to me than ever. I am currently at a 50% higher risk contracting COVID as I am unable to work from home @OriginBroadband - help
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Parker
(@alderleywizards) reported
@Leonard41791029 @OriginBroadban1 @OriginBroadband Yes.. u try and leave and they charge you 816 quid. Not 1 days Internet 3 months.. They are the worst of the lot
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Derek Weeks
(@DerekWe51929279) reported
@OriginBroadban1 @OriginBroadband Go to Ofcom they have an online complaint form they are the industry regulator.
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Ewan Darby
(@TheOnlyEwan) reported
@OriginBroadband I have a real problem trying to get through on your automated line with the funny woman that uses too many fs when she speaks, and annunciates in an odd way. The pulse dialing on the 5 mobile phones I've tried doesn't work, neither does it from a landline. Help!
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Parker
(@alderleywizards) reported
You know when a company is total bullocks. When you out them on Twitter and they don't even reply .. Swerve @OriginBroadband they are a bunch of scammers. lovely people on customer service just such you in. ease share to warn others.. take you the cleaners