Origin Broadband service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Origin Broadband reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Origin Broadband users through our website.

• Internet (67%)
• Wi-fi (33%)

Live Outage Map

The most recent Origin Broadband outage reports came from the following cities: Wandsworth, and London.

City	Problem Type	Report Time
Wandsworth	Internet	21 hours ago
London	Internet	26 days ago
London	Internet	1 month ago
London	Wi-fi	2 months ago
Bournemouth	Wi-fi	2 months ago
London	Wi-fi	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Origin Broadband Issues Reports

Latest outage, problems and issue reports in social media:

• 
  LT (@LT_laytont11) reported 3 minutes ago

  @georgiesucks @virginmedia @OriginBroadband Yeahhh but these guys like to argue or be smart and cocky to customers so its **** either way

• 
  Jonathan Wright (@Jonwright70) reported 6 minutes ago

  @OriginBroadband has to be the WORST customer service experience I have EVER had

• 
  Skull (@TheTweetOfSkull) reported 11 minutes ago

  @OriginBroadband Do you support ipv6 yet? If not,when?

• 
  Benji Bee Benson 🐝 (@BenjiTheRaccoon) reported 12 minutes ago

  @OriginBroadband why is your service constantly disconnecting today is there an issue at all ? I've had to turn off my router 3 times to reset it 🥴

• 
  Rob Clark (@Rob_Clark) reported 12 minutes ago

  @OriginBroadband so no 24/7 technical support number any more so have to report issues on twitter - not been able to connect in DE65 line sync looks ok so issue looks further upstream

• 
  𝔗𝔥𝔢 𝔑𝔦𝔤𝔥𝔱𝔠𝔬𝔯𝔢 𝔐𝔦𝔵𝔢𝔯 (@YT_TNM_Official) reported 13 minutes ago

  origin broadband is down is anyone else having the same issue @OriginBroadband #originbroadband

• 
  JerryonTwidder (@JerryonTwidder) reported 13 minutes ago

  So when you "move house" as a @OriginBroadband customer they treat you as a new customer, give you a new customer reference, leave the old account intact and put you on a new contract. WTF can't they just tie the new supply address to the existing account and contract?

• 
  mc california (@mccali99) reported 17 minutes ago

  @OriginBroadband in the event that you wish to escalate your complaint. After this letter is sent, no further action will be taken on our part. Please feel free to contact us if you have any further queries regarding your Origin account by calling our teams on 0330 024 17 77.

• 
  itsme (@itsme05864534) reported 18 minutes ago

  @OriginBroadband internet went down like 5 hours ago when you going to fix this issue im unable to work

• 
  Andy Monks (@BristolBomber) reported 19 minutes ago

  @OriginBroadband what is happening with your service….it keeps dropping out and is unacceptable

• 
  Derek Weeks (@DerekWe51929279) reported 20 minutes ago

  @OriginBroadband From Ofcom. “Solar flares interfere with communications” I see that Ofcom have given you another perfect excuse (for poor service)to give to your weary suffering customers. At anytime of the year.

• 
  John smith (@Ragg_Mann) reported 22 minutes ago

  @OriginBroadband customer services dont have a clue what day it is

• 
  Wake UP! and smell the Coffee (@Schmell_DeCoffe) reported 23 minutes ago

  @OriginBroadban1 @OriginBroadband this is so true, you would go back to the customer with "Sorry, the cheque must have got lost in the post" excuse and they knew it was an outright lie, you might as well have just said "I promise I won't come in your mouth or get any in your hair"

• 
  Shay (@organised) reported 23 minutes ago from Coventry, England

  Stayed with @OriginBroadband in the new house because they’re great for service and you can take your own modem — would have killed for @virginmedia but alas that area is too rural 😭

• 
  Chris McFadyen (@_fadgie_) reported 24 minutes ago

  @RealKiro @OriginBroadband Worst provider of any service ive experienced

• 
  fazalm (@fazal1984) reported 24 minutes ago

  @OriginBroadband hi team, internet dying on me all afternoon. This has been going on for a few days specially during the noon time. Please help !

• 
  SpeedTest SpeedSmart (@SpeedSmart) reported 27 minutes ago

  @ParkerColin @CraftyOldGit @OriginBroadband Lots of speed tests use servers that are hosted by the ISP you are using. So your traffic never leaves there network. This makes the result unrealistic. What server location are you testing from and what speed are you paying for?

• 
  RebelCheeseCake (@RebelCheeseCake) reported 30 minutes ago

  @OriginBroadband I know it's a bank holiday, but surely someone is available to help? No internet for 2 days now. Yesterday's fixes you gave didn't help.

• 
  aircraft jambo (@lizc177) reported 32 minutes ago

  @OriginBroadband absolutely disgusting treatment form the payments team no understanding whatsoever so rude can’t wait until my contact is up

• 
  Graham Marley (@GrahamMarley) reported 35 minutes ago

  @OriginBroadband absolute rip off merchants. Having charged my daughter over £200 in 2020 for broadband that NEVER worked you have just made her pay £40 on a contract she doesn't have. You ignore correspondence and refused to deal with me despite having authority. BEWARE

• 
  Ann McGonigle (@Auldhame43) reported 37 minutes ago

  @OriginBroadband one of the worst customer services I have had, spoken to 3 different people over the past month and every time I get a different response and think the issue is resolved but no, it just gets worse!!!

• 
  Dani (@DaniSwaffield) reported 38 minutes ago

  If you ever think about signing up to @OriginBroadband don't. They have completely taken advantage of 2 vulnerable people in their 70's, refuse to let them cancel despite an awful service. Waiting for my complaint to be answered since Feb. Now cut their services off. Awful 🤬

• 
  lindahudson (@lindahudson66) reported 40 minutes ago

  @OriginBroadband So after two years of stealing £25 per month from my 87 year old mother for a service that you never once provided, She has finally cancelled her direct debit and is contract free , Never dealt with a worse company in my life. #unprofessional #thieves

• 
  RBIXD (@rbikysx) reported 40 minutes ago

  Internets down till Friday so it looks like I'll be making absolutely zero money till then! Pog!! Tysm @OriginBroadband ily🥺🥺🥺🥺🥺🥺

• 
  Natalie (@MissHedgie) reported 48 minutes ago

  @OriginBroadband is your service down in the Chelmsford area? Haven’t been able to get connected all morning.

• 
  Adrian Herridge (@editfmah) reported 52 minutes ago

  @CraftyOldGit @OriginBroadband Very. You are definitely looking at a line/sync issue there for sure. If you've had electrical storms recently, potentially quick and easy to just swap out the VSDL filter (if you have a draw full of the old things), see if that allows the noise on the line and the Att. to drop

• 
  Archana Pawar (@Archana19374096) reported 52 minutes ago

  @OriginBroadband I have been with origin for more then 24 months without renewal of contract why is it charging me termination fee, I was been mentioned in terms of job loss they would consider even though here the contract was never made but they are imposing illegal charges

• 
  Anonymous Hieronymus (@_AOTML_) reported 53 minutes ago

  Hey @OriginBroadband is your service down or anything I came home today to find that my internet is completely gone and restarting the router does nothing the dsl light on the box is off Cheers

• 
  Zoxed (@ZoxedSK) reported 58 minutes ago

  @OriginBroadband how do I contact you about a broken modem?

• 
  John ellis (@Johnell63593211) reported 59 minutes ago

  @OriginBroadband ......you must be so proud! Even after providing THREE months notice of termination and you still want to bill me for a FOURTH month! A service I haven't used due to moving house. Really poor customer service from a company with a poor attitude! 😡😠🤬