Origin Broadband service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Origin Broadband reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Origin Broadband users through our website.

• Internet (71%)
• Total Blackout (14%)
• Wi-fi (14%)

Live Outage Map

The most recent Origin Broadband outage reports came from the following cities: Glasgow, London, Maidenhead, Bolton, and Birmingham.

City	Problem Type	Report Time
Glasgow	Internet	10 days ago
London	Internet	11 days ago
Maidenhead	Internet	14 days ago
Bolton	Internet	19 days ago
Birmingham	Total Blackout	2 months ago
Bristol	Internet	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Origin Broadband Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Wayne Noir (@Waynenoir) reported 9 minutes ago

  Anyone else having connection issues with @OriginBroadband #originbroadband ?

• 
  Tom ⭐️⭐️ (@thedamnedmanBC) reported 12 minutes ago

  @OriginBroadband never use this company for broadband. Not had internet for 8 days and getting fobbed off daily

• 
  fazalm (@fazal1984) reported 12 minutes ago

  @OriginBroadband hi team, internet dying on me all afternoon. This has been going on for a few days specially during the noon time. Please help !

• 
  Hugh Harvey (@DrHughHarvey) reported 19 minutes ago

  @oliviasolon Try @OriginBroadband - £29 a month, good service

• 
  Dani (@DaniSwaffield) reported 20 minutes ago

  If you ever think about signing up to @OriginBroadband don't. They have completely taken advantage of 2 vulnerable people in their 70's, refuse to let them cancel despite an awful service. Waiting for my complaint to be answered since Feb. Now cut their services off. Awful 🤬

• 
  Dominic Rose (@DominicRoseLove) reported 20 minutes ago

  @OriginBroadband what network band offers your router? Is it dual, 2.4Ghz, 5Ghz?

• 
  John smith (@Ragg_Mann) reported 25 minutes ago

  @OriginBroadband this is the worst broadband company in the uk they are robbers

• 
  Nick Gladstone (@nicky212121) reported 26 minutes ago

  @OriginBroadband having problems with the internet at 33 frenchgate can you check the lines please

• 
  Adrian Herridge (@editfmah) reported 29 minutes ago

  @CraftyOldGit @OriginBroadband Very. You are definitely looking at a line/sync issue there for sure. If you've had electrical storms recently, potentially quick and easy to just swap out the VSDL filter (if you have a draw full of the old things), see if that allows the noise on the line and the Att. to drop

• 
  THE DEVIL PAUL HIRST (@devilrides666) reported 33 minutes ago

  @OriginBroadband do you have a phone number for help changing my router password as I am locked out of it

• 
  itsme (@itsme05864534) reported 35 minutes ago

  Finally glad to get rid of the scumbag internet provider @OriginBroadband but as a final **** you to me they decided to keep the line connected during the change over so that it wouldn't work, bunch of scumbag wankers

• 
  The Gaming Prince91 (@GamingPrince91) reported 35 minutes ago

  @OriginBroadband i seem to ne having connection issues with my wifi the past few hours ?

• 
  Mike Wilson 🐟 (@CraftyOldGit) reported 39 minutes ago

  As you were @OriginBroadband — problem seems to be with the SpeedSmart app on my iPhone. Crappy Zoom call quality could be someone else’s problem, too.

• 
  David Bodman (@davidjbodman) reported 41 minutes ago

  @OriginBroadband It still didn't make the price increase legitimate, and you haven't actually refuted that! Neither have you refuted that existing customers are now paying for cheaper deals for new customers. These practises should attract the attention of @ofcom and @BBCWatchdog. Very poor.

• 
  Jh (@hj81111) reported 41 minutes ago

  @OriginBroadband I need help with my broadband, I can't fund a phone number to ring, thankyou

• 
  Leighton Pickering / Lewis (@LeightonLewis4) reported 41 minutes ago

  They sent me a new Router, Yesterday, Guess what ? Still no Signal coming in, As ive always told them They even sent me a letter, Stating, If they get Openreach out, They may charge me, What A Cheek, When I'm entitled to Compensation for loss of service. @OriginBroadband

• 
  Natalie (@MissHedgie) reported 43 minutes ago

  @OriginBroadband is your service down in the Chelmsford area? Haven’t been able to get connected all morning.

• 
  A Spoonful of Cocoa (@spoonfulofcocoa) reported 44 minutes ago

  @OriginBroadband Hi. Is there an outage near Derby? I’ve had no internet for a few hours. Thanks

• 
  Graham Marley (@GrahamMarley) reported 45 minutes ago

  @OriginBroadband absolute rip off merchants. Having charged my daughter over £200 in 2020 for broadband that NEVER worked you have just made her pay £40 on a contract she doesn't have. You ignore correspondence and refused to deal with me despite having authority. BEWARE

• 
  Wake UP! and smell the Coffee (@Schmell_DeCoffe) reported 48 minutes ago

  @OriginBroadban1 @OriginBroadband this is so true, you would go back to the customer with "Sorry, the cheque must have got lost in the post" excuse and they knew it was an outright lie, you might as well have just said "I promise I won't come in your mouth or get any in your hair"

• 
  jambo sea-king (@liz_c177) reported 48 minutes ago

  Looks like it’s bye bye to @OriginBroadband in a couple of months guy j spoke didn’t even try to keep me as a customer after 3 years

• 
  Michael Holdsworth (@mholdsworth001) reported 48 minutes ago

  @OriginBroadband Hi I have been trying to cancel my broadband for some time now I was out of contract last year, can someone answer the phone at the call centre ? Thanks in advance

• 
  Ann McGonigle (@Auldhame43) reported 49 minutes ago

  @OriginBroadband one of the worst customer services I have had, spoken to 3 different people over the past month and every time I get a different response and think the issue is resolved but no, it just gets worse!!!

• 
  Siddhant Pant (@BlitzTonks) reported 49 minutes ago

  @OriginBroadband @rotherhamtiser I don't think so. But the bad breeding should definitely be banned. These people be selling sick puppies with genetic problems to people for 15K. I heard a case where 14 pitbulls, all from the same litter attacked people. It was in their genes

• 
  mike king (@King1315M) reported 50 minutes ago

  @OriginBroadband Just to let you and everyone know. I have tried phone, email etc on numerous occasions to cancel my mothers broadband and phone. With no success. I have now cancelled the direct debit in the vain hope you will contact me. Number 28 in the queue.

• 
  El Groggo (@Grogee2) reported 50 minutes ago

  @OriginBroadband is there a technical problem in the Midlands specifically Studley Warwickshire. My router looks normal but there’s no internet connection.

• 
  🌟Steph🌟 (@Miss_Steph87) reported 51 minutes ago

  @OriginBroadband Can someone tell me why my internet speed has nearly halved? Why it doesnt work upstairs? And why my IP address thinks im in Basingstoke when im at the opposite end of the country?

• 
  HELEN STATHAM 🇺🇦🇪🇺 (@HELENSTATHAM2) reported 53 minutes ago

  @OriginBroadband internet gone crazy last few days. Globe light in router going off then red. Devices say there is WiFi but not connected. Turned off and on, not the solution! Any suggestions?

• 
  David Jennings (@ChilliDoor) reported 56 minutes ago

  @OriginBroadband Your direct debit system is faulty, your live chat is broken, no one answers calls and you've removed the option to pay outstanding invoices via your website. How am I meant to fix an issue when I can't get through to anyone?

• 
  Leighton Pickering / Lewis (@LeightonLewis4) reported 57 minutes ago

  Re: Origin Broadband. They sent me a new Router, Yesterday, Guess what ? Still no Signal coming in, They even sent me a letter, Stating, If they get Openreach out, They may charge me, What A Cheek, When I'm entitled to Compensation for loss of service ! @OriginBroadband