Origin Broadband Outage

@OriginBroadband I'm really annoyed and disappointed my broadband was switched on Friday but still not working

@OriginBroadband this has to be the WORST broadband ever, cant get thru to customer service or live chat the emails bounce back and the internet shuts off from 10.30pm shockingly crap!!! 1/2

@TimCr0wther @TalkTalk @OriginBroadband If you have already made the contract with Origin they read out a verbal agreement during the call that they will provide "x" speed service for "x" time period, if they are now saying they cannot do this then that verbal contract is null and void. Go back to TalkTalk.

@heather_murfy @OriginBroadband Get away from #OriginalBrodbandUK this company, worst company ever! So glad I’ve left! They tried to say it was my line and I would get same problems on another ISP. I’ve never had a disconnection with #Plusnet

@heather_murfy @OriginBroadband It's a good bet that they are not fixing your old one, but are provisioning you a service, basically setting you up with a brand new line, that's why it will take 14 days, that's the standard length of time to provision a new service.

@OriginBroadband Avoid this company! Internet was disconnected 10 days ago with no notice or explanation. Had to ring up customer services x7 times (each time waiting at least 30 mins to get through) to be told the fix will take another 14 days. You get what you pay for!

@OriginBroadband Sorry I was never told on the telephone s conversation I had couldn’t get 5 ghz this has been going on since last July pls spare me the scripted rubbish service terrible apologies for the anger but I’ve been asking since then for a 5ghz router as never was explained about 2.4 ghz

@paulwarrick3 @OriginBroadband Agree they lie about the router 2.4 ghz don’t give you the 5 ghz crap speed joke company I’m leaving ASAP

@OriginBroadband Problem is you get a crap router your not told about 2.4 ghz instead of 5 that’s the problem permanently dropping speeds asked for the 5ghz router joke company constant lies

@OriginBroadband Are you experiencing high call volumes as i have been unable to contact the Business Support Line since 12:00 today. Just hung up as i'm now going out.

@OriginBroadband That was a pointless PM & sent at 20.30 when you lot shut down. Please deal with this on twitter now

@OriginBroadband Hi, I've been using fb messenger to ask questions but now they've stopped replying so lets chat openly. Your router is a piece of junk, 8 paces from the router & zero wifi. I'm told you supply a different router at a cost. Supply 1 that works or I'll cancel

My WiFi have been acting up from the moment I got it set up, I’m even ashamed to offer it to people, might as well say I have no WiFi 😩 @OriginBroadband fix it!

@EllouiseH3 @OriginBroadband It’s shocking , the internet is shit

@OriginBroadband @EllouiseH3 I have changed my broadband provider to EE I was having the same problem with origin broadband there customer service is bad I sent email in which they never answered or the call I would never recommend these toanyone

@OriginBroadband @EllouiseH3 Same as always, my internet is shit Always going off winds me up

@OriginBroadband why is my internet so shit

@OriginBroadband internet is down again. Only 3months into contract. On hold for 25mins. No online response for that time either. Disgusting support.

@Schmell_DeCoffe @OriginBroadband Thanks @Schmell_DeCoffe ... I've just been asked if I am using a wireless connection... even though they can see the connection has been down 10 times in the past 24 hours. It's definitely not a wireless issue when the router fails to maintain a speedy connection :)

@Schmell_DeCoffe @OriginBroadband I've dealt with customer services twice and they have been friendly and helpful, both via live chat and phone. Internet is working just as well as my previous provider. No issues here.

Ffs 😡😡😡😡 everything that uses WiFi bar one TV is off and the internet speed is so slow, I can’t even get free view to load. I cannot wait to find a better, more responsive internet provider. DONT USE @OriginBroadband !!!!!! #originbroadband

@OriginBroadband It's February 2020 and still the service is still the same.

@OriginBroadband why is it your service keeps crashing, and when I contact you, I'm told its being looked into and someone will call... Rubbish customer service

@OriginBroadband my internet is down again. In 2 months I have had downtime of 3 days, 1 day and now estimated 5 days as an engineer is being called out. Absolutely terrible customer service, who are unhelpful and no reimbursement for downtime. AVOID ORIGIN!

@Schmell_DeCoffe @HowieMcConnell @TalkTalk @OriginBroadband Never had a single issue with Origen.

@JaseKoen @HowieMcConnell @TalkTalk @OriginBroadband You do realise that if you go with @OriginBroadband you will have the exact same TalkTalk connection but it's leased to Origin, which means if you have any issues you contact Origin, they contact TalkTalk who then contact OpenReach .. if anything you will just make things worse.

@HowieMcConnell @TalkTalk @OriginBroadband Make a official complaint via #TalkTalk, they will not resolve it. After 8 weeks take the complaint to ombudsman. Worth the time.

@HowieMcConnell @TalkTalk No no, @TalkTalk is the worst. Had a horrible 9 month complaint with them. Very poor speed & service. Cancel now. Go with @OriginBroadband. No issues at all.

@aaronisloan @OriginBroadband be sure to keep current and prospective future customers informed on how long it takes for your "service" provider to respond to, and act upon your complaint.

@aaronisloan @OriginBroadband maybe their 24/7 technical support can help ....

@OriginBroadband having constant outings of internet over the last week and it's beyond my patience tolerance tbh 😭 I was playing a game and it has gone down and been down for an hour now

@OriginBroadband I was trying to get through on the phone. It’s been almost 30 minutes and the phone was answered and then put down. It’s been pure silence for 5 mins. I’m so annoyed.

@OriginBroadband - WORST internet provider I have ever been with. BEWARE they have not signed up to #ofcoms speed code of practice so even though I’m getting a total 1mbps TOPS.. I can’t cancel without fee. Never ever again. #OriginBroadband

@OriginBroadband It should say customers of origin broadband may experience slow internet and random loss of service and a long wait on the phone to get fobbed off by customer services.

Watch out for @OriginBroadband. Their chippy customer service representatives will promise to call you back in 2 days (It's 12 days and counting). If you send them a complaint email it will also be ignored. Avoid avoid avoid..

@OriginBroadband I asked you to arrange a move of the service to a new address in 3 weeks and you have cancelled the connection at my current address by mistake leaving me without internet connection for 3 weeks!!! You have caused me a massive damage! Unbelievable

@paulwhite369 @OriginBroadband The most annoying thing is that @OriginBroadband have your details on a seperate database where they log faults/issues, they could find your details with a simple name search, but will still drop the standard "send us a DM with your details message" creating even further delay.

@ChrisElliott66 @SkyHelpTeam Switches to @OriginBroadband last year. No issues what so ever with them and really good CS

@LiamBurge88 @OriginBroadband There hasn't been ANY 24 hour service on ANY of their inbound lines since they moved their base of operations from Doncaster almost 2 years ago, far better to try normal office hours although wait times of 60+ minutes are not unheard of, even longer for technical support.

@OriginBroadband unsure if weather is cause today, but website might need updated as no 24hr technical helpline today. Problems with router.

@trashgxrl @OriginBroadband Unfortunately this is what happens when a company pays minimum wage, gives minimum training, has insufficient staff, uses internal software and systems that crash multiple times a day, and sells a product that is dogged with issues. These ingredients do not make for a good bake!

@OriginBroadband You have knocked my internet off for a week ,told me someone canceled it by mistake. Then told me it was a fault and then told again it was canceled. Now my complaint has gone missing. Promised I would get answear from the Supervisors and you offered me £10

@OriginBroadband You switched my Broadband off for a week. Lied about it lost my complaint and made promised and still done nothing!

@OriginBroadband Yay! I’ve lost all my work because the WiFi went down. It’s been 3 hours now...

@OriginBroadband My WiFi is down AGAIN....

@OriginBroadband mint when you’ve been waiting 3 weeks for a engineer to set up and new line and they don’t turn up! Great way for a new customer

@OriginBroadband And having tried to stick with you for a few years, despite the very slow averages speeds and appalling customer services. ( wait times on the phone were up to an hour) I have moved to @Plusnet Adios

@OriginBroadband 30 minutes waiting on the line for technical support.... still waiting

@OriginBroadband No internet in London W4. My Customer Reference: C0071086

@OriginBroadband No internet in London W4. My Customer Reference: C0071086

@OriginBroadband Why on earth has you network gone down again. I've never known a network so bad!

@OriginBroadband No chance, I have been having issues since the beginning and it can only be fixed for a short-term. Check my messages and emails and you will see I have always complained about the service from the beginning. I am changing service provider. Thanks anyway.

@OriginBroadband I am pleased to announce that after 1.5 hours waiting for an answer on my slow internet, for which you charge me the Origin Max fee, nothing has been done so I have now logged it with the Ombudsman

@OriginBroadband Now day 13 and still no internet, 4 hours waiting on chat for someone to call, same excuses every day in that the problem is being pushed back to supplier, no call back after 5 days from complaints dept, time to escalate this further now. Totally disgusted!!

@Schmell_DeCoffe @OriginBroadband TBF I've had pretty decent support from them in the past (slow but helpful I'd say) no news on this as yet and their website doesn't want to show me the live chat or even a number I can reach them on at the moment....

@Thechildofroth @OriginBroadband You got it! ... Be sure to let others know how long it takes for your service provider to contact you to acknowledge the issue and offer a solution, it will serve as a good measure for others considering taking up their "service".

@Thechildofroth @OriginBroadband Unfortunately your efforts are likely in vain, Origins use of Double NAT is the source of many woes. Getting a static IP from them may help ...

@OriginBroadband This is a joke indeed. Since I started using Origin have had issues with the internet and it is never fixed properly. Atm i I don't have internet for example...

@OriginBroadband I have used many ISPs of the year and Origin is truly the worst for customer service and quality of connection, their focus is building the company up in value at the cost of everything else. I am amazed they are still operating.

@Schmell_DeCoffe @MatthewPeek @OriginBroadband @OmbudServices Info is all there u ******* just got of the phone to them pricks n now there saying 10th of jan so shove ur comments up ur arse u ******* whopper. Kids got let down for Christmas cos of there lack of ability to do there job. Firm of jokes