Origin Broadband Outage

@OriginBroadband @Steve06118975 Don’t worry it’s also rubbish customer service

@OriginBroadband I live on the River Sheaf. My street was on severe flood alert for two nights. I’ve had no internet for a week due to Origin so neighbours were having to come and update me on weather warnings, as I receive no signal in my house (Tim your technical guy will vouch for this)

@OriginBroadband When they reopen bad service will continue 😂😂

@OriginBroadband Shame you do not treat your customers as a priority, however I hope all your team got home safely. Origin failed twice to supply my service blaming BT Openreach. Now with new supplier who managed to supply a service on the 1st attempt

@OriginBroadband I have had all these issues in period of two years, and everytime I’ve tried to solve them I am put on hold for hours and hours, with no action taken, no apologies, nothing. But, like any bad relationship, there comes a day when fake politeness and incompetence becomes enough

@OriginBroadband Prior to that incident I moved house and foolishly took you with me, and you took the internet from the house I was moving from a month before I moved, so at that point I had no internet for a month

@OriginBroadband Final tweet, Leanne. Check your records about how many times I’ve contacted your company about having no internet before you write daft messages about being happy to help

@OriginBroadband I contacted you several times over the last the last three days about my issues, sweetie, so go patronise someone else 😘

@OriginBroadband Hi Leanne, I’ve spent about four hours over the last three days trying to call, no one answers the phone. When I finally got someone he told me the fault was in my adsl box so I bought a new one, only to find the fault isn’t there. Meanwhile, you’re saying you’re happy to help.

@OriginBroadband @Sheffieldis Anyone considering going with this company, absolutely forget it, the minute you have a problem they disappear, terrible if you work from home

@OriginBroadband Why are charging money for a service that you haven't been providing me with for 3 months now! I want a refund!

@OriginBroadband Yes but these are not the first problems I am having and judging by your Twitter feed the problems seem to be common!

@OriginBroadband Still not working. Fully expect it to not be working tomorrow. Fix your service please or let us change providers penalty free

@OriginBroadband @Ruwani_F Internet is still down @OriginBroadband

@OriginBroadband WiFi not working at home, turned the router off & on many times, tried Ethernet cable, tried ringing you but no one answered. Please help, I need to work!

.@OriginBroadband It feels like what is happening to many energy providers is also happening to Origin. Taken on too many customers and now have very poor customer service. Don't think I will be renewing in March given the amount of outages and billing problems that I get

@juliothejackass @OriginBroadband Me too. Speed varies from 0.5 mbs to 60 mbs upload speeds! Crazy. Can't get through to tech support and sick of music too when on hold. Contract has 6 months left; counting down the days.

@DexterJohnstone @OriginBroadband Still not working

@OriginBroadband# I don't care if you're 1st or 100th, my broadband has been off for days. We rely on it for our remote heating, lights etc. On your website you say 24 hour support, a BIG LIE. I'll be changing provider.

Most companies would try to help but no.... been on hold for an hour in total today trying to sort this. If you’re going to keep people waiting at least add more songs to the hold music... getting sick of these same three now. Sort it out @OriginBroadband

@MarkHortonMBA @OriginBroadband Just keep an eye on your bank account if you do cancel as origin broadband fraudulently re authorised a direct debit without my consent. Had to report them to the bank to stop it happening again.

@Miss_Steph87 @OriginBroadband There is a problem. You’ve gone with the worst isp in the uk

Don’t go near @OriginBroadband take your money and provide no service. Worst wifi provider EVER

@OriginBroadband Origin, is this the same issue that I'm getting 1mbps upload speed (where normally it's 17mbps). But my download speed is normal. (At 61mbps).

@OriginBroadband It’s been one big issue the all lot that’s why everyone I’ve recommended to your ISP, has all left and wanting to leave and I’m taking the flack for it... blaming me for the poor connectivity

@OriginBroadband I ain’t paying anything, it’s shit

@OriginBroadband Hi I’ve got a engineer coming out next week on Thursday between 8 and 1, but I’ve explained if they can’t find a fault. I will be leaving without any fees. And the advisor said it could be possible if the problems can’t be fixed.

Internet cut off again @OriginBroadband it’s so shit this ISP. Stay away anyone thinking of joining #OriginBroadband DON’T!!!

@TomEPurvis @OriginBroadband @Ruwani_F Tom, don’t waste your time. Change ISP at the first opportunity. I had constant issues with origin for 18 months, changed to virgin 6 months ago and haven’t had one issue.

Not sure what is going on but @OriginBroadband is down. Very annoying paying for a service and not receiving it

@mattz0rpwnz @OriginBroadband It's been up and down all day.

@OriginBroadband good to know you keep your customers informed about issues on your network. Checked your Twitter first, nothing.. called up and was told you are aware of a routing problem in Sheffield, had you tweeted I wouldn't have needed to call!

@pinkichiban @OriginBroadband super saver packages are the cheapest I believe. Their support have been good to me too!

@GarethKerrigan @OriginBroadband Breaking bad is so good They all die in the end. Well most of them. 👍🏻👍🏻👍🏻👍🏻👍🏻

@OriginBroadband Nice...Can get back to my Breaking Bad binge so i can watch the new film.

@OriginBroadband Netflix working just fine on my origin service 👍

can someone answer the phone so I can sort this shit broadband out @OriginBroadband

Absolutely totally fed up of my broadband service @OriginBroadband , I will be cancelling my direct debit this week should the issues not be resolved.

@OriginBroadband This is an absolute joke! Having said that, I've been treated equally as badly by BT and @Virgin as I have by Origin. I'll just keep changing until I find a company that treats me like a valued customer!

@elliemccaff @OriginBroadband They've lied to me too Ellie. I'm switching to the @PostOffice. I hope they can do better on the customer service front!

@MarkHortonMBA @OriginBroadband Such a shame Mark! I'm going to @PostOffice for their broadband instead. Much cheaper. Hopefully their customer service will be better!

Totally fed up with @OriginBroadband , have been experiencing a drop in my connection since the 5th August, despite sending numerous emails, the problems remain. #fedup #broadband #originbroadband #internet

@HarrisFreddie @OriginBroadband Yes buddy, I’m having constant issues with my service, providing screenshots and logs, still no resolution. I’m going to try and waiver early exit fee

@NatashaPickard3 @OriginBroadband Get them sorted! I hate them... worst service and customer service ever! I wanna leave @Plusnet are better soon as I can I’m gonna move back to @Plusnet

@Matthewhewitt84 @OriginBroadband reply to my email I want answer as to why my service has changed get it sorted NOW!!!!!

@NatashaPickard3 @OriginBroadband They need to get their ass into gear and sort it, they are so slow! I’m beginning to hate @OriginBroadband even more I’m not recommending anymore people to them! #useless

@OriginBroadband can you confirm there are issues in the ls10 area please as iv no internet and my Bill's are paid

@OriginBroadband My internet is down again for the millionth time. Seems so unstable, so I'm going to be cancelling my contract completely and going to sky. I'm not going to recommend your services.

@OriginBroadband charge you full price for half the service. Blaim everyone but themselves !! For 72Mbp service I get 35Mbps, for 2 years I have complained and every time they flob me off with excuse after excuse. 3 days and still waiting for a call back #DontThrottleMeOrigin

@gone2ray @OriginBroadband Get them told!!! There crap

@gone2ray @OriginBroadband They did it to me Saturday and Sunday too they are a load of Shit

@OriginBroadband whatever you do people, DON’T join this internet company, you’ll regret it. They are shit #OriginBroadband

@Melissa311213 @OriginBroadband Ombudsman won’t Help

Thanks for the Un-Promised phone call what was scheduled for today, same as any other time! This is what pisses me off you can only be bothered to ring when I stick a swear word on. Load of shit @OriginBroadband

@OriginBroadband thanks for messing up another day for us. But hey, at least your consistent. There is nothing wrong with my li e it's you deliberately throttling me so I can just about use the internet and email, nothing else. Less than 3Mbps what a great service.😡😡😡😡😡

@OriginBroadband if this friday you have not fix your mess then im cancelling the direct debit. This is a weekly event for you. You can't go 2 days without issues. I will happily go to the local magistrates court if you want to hold me to a contract.

@OriginBroadband I had to use 3G on Friday as it was faster than the crap service you are providing.

@OriginBroadband u r absolutely diabolical money grabbing *****..... I wish I'd never ever ever gone with you iv had nothing but problems...... I feel sorry for my friend @Matthewhewitt84 as he recommended me to this shit company..... Just imagine how he feels right NOW...#VILE

@TheHandLab @OriginBroadband if the money was taken by Direct Debit after you left the service then they have breached the terms of the DD guarantee, ask your bank for a DD indemnity claim, money back in your account immediately .. no long wait for imaginary cheques in the post!

@gone2ray @OriginBroadband they are ******* awful mate i recommend a new provider