Origin Broadband Outage

@OriginBroadband Wifi signal very weak, router in the same place as previous suppliers and I hand no issues with them. HELP, please.

@OriginBroadband thanks alot for taking money that was an unauthorised payment. I rang you to make sure this didnt happen and was assured it wouldn't, well you lied to me then, as this is 2nd time you have done this. One very unhappy customer.

@CuckooInternet @OriginBroadband Good to hear! It would be great if you had some kind of service status update page on your site for customers.

@OriginBroadband My internet has been so slow this past week but today I don’t even have a slow connection. The internet is completely off. I’m in Leeds

@OriginBroadband Hi, our internet periodically drops out. Devices are connected to the router but there is no internet. I have checked the router, it says there is no internet. This problem has been the case for a few days now. Any help appreciated.

@_LukeWhiting @OriginBroadband Mine has been down since midnight and if there was a nationwide problem there would be a lot more than a handful complaining. I think it's a problem at Origin.

@OriginBroadband there appears to be a problem with my broadband connection. No Internet access since at least 0730 today. Help please.

@OriginBroadband fantastic, in a period of having to work from home and the internet is down....

@Schmell_DeCoffe @OriginBroadband Fantastic 🙁 I'm 10 days into their 'service' and haven't been able to use a single bit of data. I've since put in an order with BT to which Origin have responded by sending me a bill for £300+ 'cease charge'.

@FITNESSUKdotTK @OriginBroadband @OriginBroadband #FAIL Terms Of Service Origin’s Responsibilities to You To make all reasonable efforts to resolve faults to the network or equipment used to provide the services as quickly as possible to minimise the effect of any disruption to services.

@OriginBroadband TF3 Telford service down.

@OriginBroadband Had had piss poor internet since Tuesday in RG1... made a call Wednesday, tried re setting router, even using the test plug in the socket. Nothing... having a download speed below 1Mb is pathetic! Literally quicker using my phone data... Advise!

@OriginBroadband pls help with my new connection request. No reply for my follows ups over phone. Not able to WFH and kids not able to do online learning.

@OriginBroadband I've been trying hard to work with your Tech and Customer Support teams to rectify the continuing issues we have. Our broadband has been unstable prior to the mandate to WFH, and now it's unusable. I need options and help - fast.

@ianid23 @OriginBroadband Nothing but problems, spend more time offline then on.. had them put 7 times in a year and had 4 months refunded

@OriginBroadband Excellent service from from the call handler. Just sorry I didn't get his name. Had me back online in 15mins and I'm computer illiterate. Thank you

@4MikeLitt @OriginBroadband I eventually got a response which did help, but had to wait around in chat for almost an hour to get it

@OriginBroadband My parents phone is not working, they are both on their 70's with health problems so now aren't contactable and I haven't been able to get through to anyone on webchat or phone, please message me to resolve asap.

@OriginBroadband All back now, was down for 20 minutes though!

@ByronBrewer15 @OriginBroadband Their service is down I think, happening to alot of people

@OriginBroadband your service is down

@OriginBroadband Internet appears to be down in S2 :(

@OriginBroadband i received my router today and plugged it in and connected no problem. However it is disconnecting on average about every 10 minutes. So frustrating

@dzecu @OriginBroadband The front line CS staff are genuinely trying to help you, unfortunately they have to pass your enquiry to the relevant department, it then goes to people who never have to speak to the public, and still get paid even if they do a crap job, so there is just no accountability .

@OriginBroadband why do you have no managers or staff with admin rights working in office, instead your tech support has to email there tech support (managers) to get something done, which then, they don't do it and thus takes forever to get a simple 60 second job done .

@OriginBroadband please help. I am working at home now and I'm a key worker!

@OriginBroadband my internet hasn't been working since it got set up on March 4th. I've not been able to get through to speak to no one as the waiting time for me has been well over AN HOUR!! I NEED TECHNICAL SUPPORT ASAP

@OriginBroadband 45 minutes on the phone : No answer. Email blocked. Live Chat not working. Swittched to Origin but now Land-line is dead so no Internet. Feckin Shambles.

@OriginBroadband please help, I have inboxed you, been on live chat for 2 hours and just been disconnected on the telephone after holding for 2.5 hours. I am a 24 hour carer at home with a 74 year old father with dementia. You promised our internet would b running by 17th.

@OriginBroadband my 9 year old keeps getting texts from you addressing somebody called Nicholas about his new service. Can't reply to them to tell you it's the wrong number.

@OriginBroadband If only Ofcom were competent enough to care. You are quite frankly the worst ISP I have ever had the misfortune of dealing with. I shall never follow Money Saving Expert's so called advice on 'best buy' broadband providers again. You turned out to be an extremely costly joke.

@OriginBroadband sister’s broadband hasn’t been working since yesterday 3pm UK time. She needs to work from home, tried calling, messenger, TwitterDM no rely @amanda0377 @BeckaMittyX need help thanks

@OriginBroadband second router delivered still no Internet. No phone call as promised. Partner has heart problems and needs the Internet. When will this poor customer service be sorted.

@OriginBroadband a total joke. Quick to sell however, customer services I’ve been waiting for 3 hours! Never again once I’ve cancelled. #originbroadband #poorcustomerservice

Don't ever choose @OriginBroadband they never communicate anything to you. I've been waiting for over a month for broadband to be set up. @WeAreOpenreach keep canceling my set up & finding errors apparently. I'm promised dates for live internet then have to chase them. Awful!!!

Whatever you do, don't choose @OriginBroadband they never communicate anything to you. I've been waiting for over a month for broadband to be set up. @openreach keep canceling my set up & finding errors apparently. I'm promised dates for live internet then have to chase. Awful!!

@parcelforce let’s see if @OriginBroadband can help. I’m sure they won’t be happy with how you’re dealing with me. They said on the phone what you’re doing is “barbaric” last night.

@OriginBroadband my account is due to go live this week, I opted to use my own router, but I've not had any connection details or even the username I need to log in to the customer portal ...

@OriginBroadband I have no idea how to do that but if you can help me out I will try!

@IHigton @OriginBroadband I'm experiencing same issue never experienced such appauling service. Been without nternet fir over a week now

@OriginBroadband Terrible service

@OriginBroadband worst company ever dealt with. 40minuteson the phone again and no answer. Still no Internet after one week customer service non existent.

@DoubleEph @RencapMan @OriginBroadband the worst part is in all likelihood you probably had exactly the same line and connection that you had with BT, because @OriginBroadband just sublease from them when they cannot provide a connection of their own.

@DoubleEph @OriginBroadband Never even heard of them. This is why cheating is not good. Pele.

@RencapMan I left BT for @OriginBroadband. It’s shockingly bad. I’ve had to order a new one from Sky to come next week

@OriginBroadband A warning to others tempted by Origin. Their internet service is shockingly poor. Way overpriced for what you get and that says a lot considering they are one of the cheapest around. Avoid this company like the plague. Had no internet for over a week. No one cares. Atrocious!!

@OriginBroadband I wish I had seen these tweets in regards to your customer service, I wouldnt have made the mistake of joining you if I had

@OriginBroadband the worst customer service I have encountered

@OriginBroadband Need some help please. Only just joined and still waiting for our router to arrive. Our go live date is tomorrow and it says it should arrive 2 days before go live date

@shandog87 @OriginBroadband due to "staff cutbacks" (laying off 1/2 of workforce without pay just b4 Xmas 2018) there will be 6-8 people taking calls/chat with 1 on tech support (if you're lucky) that's why it takes so long to get a response. There are more people behind the counter at your local McDonalds.

@OriginBroadband Came home from work and can't get onto the internet. Tried resetting the router but not working

@OriginBroadband broadband down ls166nx.

@OriginBroadband why is your customer service soooo bad. I have been online chatting regarding my bill for 39 minutes and has 2 replys from a member of staff. Worst service ever 🤬

Just placed my order for @OriginBroadband nice to hear a northern accent these days. I've been down south far too long! Bye Bye @SSE, service was great until you stuffed me on my static IP and change provider to @Vodafone. Can't imagine many wanting to stick with those prats.

@Schmell_DeCoffe @OriginBroadband They rang me last week asking me to come back and they are getting their customer service better and putting customers first asked me what I thought I told him straight #UtterBollocks 😂 @OriginBroadband #CrapService run by a bunch of #Monkeys 🐒 🐵🐒🐵🐒🐵🐒🐵🐒🐵

@OriginBroadband Please can you help me. It was 3 hours ago you replied to my tweet. I cannot get through on the phone .Thank you

@originbroadband Hi, just set up my broadband today but it’s so slow and keeps dropping on and off.

@OriginBroadband I'm in Manchester. I have no internet and my landline isnt working. Please help :)

@OriginBroadband service down in Mytholmroyd

@OriginBroadband Appalling service. Original order 'lost'. Router not sent. No contact of any type.