Origin Broadband outages and service status in Sunderland, England

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Origin Broadband reports we have received in the last 24 hours from users in Sunderland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Origin Broadband Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Haley Bennett (@HaleyBe35252380) reported 15 minutes ago

  @OriginBroadband Why can't I log into my account or get hold of customer support? I have been trying for weeks! Poor effort. I am Moving home and need to disconnect. Guess I will just cancel the direct debit instead!!!

• 
  Tunote (@Tunoteee) reported 16 minutes ago

  @modredcastleton @OriginBroadband You should use this as a reference for an event in the game. When you interact with it it could say, "Someone did a horrible job with this. I could do better blindfolded." You know. As a funny callback for your Twitter followers. Or something.

• 
  OriginBroadbandComplaints (@OriginBroadban1) reported 21 minutes ago

  just to add clarity, when we worked at @originbroadband we were told to never issue a refund until it had been chased 3 times. (its still the process)

• 
  ☮️❤️🧡💛🇪🇺🏳️‍🌈Gaia🦉Sophia🏳️‍⚧️🇺🇦💚💙💜☮️ (@GaiaSophia8) reported 22 minutes ago

  @DrHughHarvey @oliviasolon @OriginBroadband £30 for 67Mbps down...?!😳67Mbp/s is 8.375MB/s down. She's currently paying £37 for ½Gbit (500Mb/s).500Mb/s is 62.5MB/s, ~7.5x FASTER. Why would she want to switch to an ISP offering worse speeds? Didn't realise such pathetic speeds were still being offered.

• 
  Adrian Herridge (@editfmah) reported 22 minutes ago

  @CraftyOldGit @OriginBroadband You can then see if you are getting 1000's of unrecoverable errors causing it to be slow. Or if you are on a really really old ADSL connection (like I was at Longleat), then I kept getting locked into a very low BRAS profile and it would stay at 1-2 MBs for weeks and slowly climb

• 
  mc california (@mccali99) reported 22 minutes ago

  @OriginBroadband the bull from origin Thank you for speaking to us, I am sorry to hear that you are not happy with the resolution offered.   We have gone over all of the evidence we have and we've given what we believe is a fair and reasonable resolution to your complaint – .

• 
  Derek Weeks (@DerekWe51929279) reported 23 minutes ago

  @OriginBroadband Here’s another crude gimmick Origin broadband to entice people to join this disjointed excuse of an internet provider. Their equipment sucks and their customers service is non existent.

• 
  Newham Mum Miss T (@MissTIslam82) reported 24 minutes ago

  @OriginBroadband, @Ofcom 1/2 been paying for a service I never ever received the Internet I paid for, I'm disabled and my kids suffered with no internet, you have no helpline that ever works.

• 
  Matthew Brookson (@matthewbrookson) reported 25 minutes ago

  @paulrussell @SkyUK I'm with @OriginBroadband and have been impressed with their service, prices and customer service for the last few years

• 
  Mords ⚙️ (@modredcastleton) reported 27 minutes ago

  @OriginBroadband It's nice of you to provide an alternative for when the extremely shoddy work your techs do on your behalf with our NBN box leaves our internet down for weeks on end :D