Origin Broadband outages and service status in Sunderland, England

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Origin Broadband reports we have received in the last 24 hours from users in Sunderland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Origin Broadband Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nick Gladstone (@nicky212121) reported 2 minutes ago

  @OriginBroadband having problems with the internet at 33 frenchgate can you check the lines please

• 
  Mike Wilson 🐟 (@CraftyOldGit) reported 10 minutes ago

  As you were @OriginBroadband — problem seems to be with the SpeedSmart app on my iPhone. Crappy Zoom call quality could be someone else’s problem, too.

• 
  Maverick (@MaverickCS5) reported 11 minutes ago

  @OriginBroadband Hi Origin, Im having problems connecting a Nintendo Switch to the broadband. Connects just fine but when trying to play online, it says NAT type D, wondering how to change this? I believe the router is double NAT'd and requires a static IP. Was not aware of this

• 
  mc california (@mccali99) reported 11 minutes ago

  @OriginBroadband As we couldn't come to a mutual agreement over how best to resolve your case, you now have the right to go to Ombudsman Services: Communications to take your complaint further if you wish. The Ombudsman’s role is to offer free, independent help to resolve your

• 
  Karl G (@itskarlg) reported 14 minutes ago

  Wow. Glad I left @OriginBroadband, my friend has just told me they incorrectly disconnected him saying he had moved to a new provider (didnt) said they'd put it back on in 2weeks, now telling him no exchange lines free and removed him as a customer. No apology, no compensation 😲

• 
  Graham Marley (@GrahamMarley) reported 14 minutes ago

  @OriginBroadband absolute rip off merchants. Having charged my daughter over £200 in 2020 for broadband that NEVER worked you have just made her pay £40 on a contract she doesn't have. You ignore correspondence and refused to deal with me despite having authority. BEWARE

• 
  Adrian Herridge (@editfmah) reported 15 minutes ago

  @CraftyOldGit @OriginBroadband You can then see if you are getting 1000's of unrecoverable errors causing it to be slow. Or if you are on a really really old ADSL connection (like I was at Longleat), then I kept getting locked into a very low BRAS profile and it would stay at 1-2 MBs for weeks and slowly climb

• 
  Kiro (@RealKiro) reported 18 minutes ago

  @OriginBroadband No point, customer service is terrible since I’ve complained multiple times and every time you guys just ask for more money to “upgrade” the internet or ask for hundreds just so I can leave the contract…

• 
  JerryonTwidder (@JerryonTwidder) reported 18 minutes ago

  So when you "move house" as a @OriginBroadband customer they treat you as a new customer, give you a new customer reference, leave the old account intact and put you on a new contract. WTF can't they just tie the new supply address to the existing account and contract?

• 
  Mark (@TechTonix) reported 19 minutes ago

  @OriginBroadband Have @OriginBroadband gone bust? Broadband no longer works, the customer portal doesn't work and no one answers the phone or DMs. It's all looking like time to find a new supplier.