Origin Broadband Outage Map
The map below depicts the most recent cities in the United Kingdom where Origin Broadband users have reported problems and outages. If you are experiencing problems with Origin Broadband, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Origin Broadband users affected:
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E-mail
Origin Broadband is an Internet service provider and network operator based in Yorkshire. The company provides consumer and wholesale internet connectivity, including FTTC, ADSL2+, Leased Lines, wireless 'point to point' systems, and general fixed-line telecommunications services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Origin Broadband Issues Reports
Latest outage, problems and issue reports in social media:
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Derek Weeks
(@DerekWe51929279) reported
@OriginBroadband From Ofcom. “Solar flares interfere with communications” I see that Ofcom have given you another perfect excuse (for poor service)to give to your weary suffering customers. At anytime of the year.
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India McKenzie
(@India_Mckenzie) reported
@OriginBroadband My internet connection speed is constantly running slow or dropping out. I’ve had several problems with this over the last few months. I should be getting at least 30 Mbps but I’m only getting 7/8 Mbps and it says the server is in Dublin? I am based near a London
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Derek Weeks
(@DerekWe51929279) reported
@OriginBroadband @Ofcom No point in messaging you directly. You don’t respond. How do you expect customers to have any confidence in Origin broadband when almost a third of your customers reviews are either poor or BAD.
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Tom Clayton
(@MrTClayts) reported
@JackTheL4d @abbeylinegold @OriginBroadband P.S. Jack, im not trying to pull you down mate, I don't know how old you are or how much you're used to this stuff but it is a standard thing with services companies. More trying to let you know that this shafting does happen and there's nothing we can do about it.
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OriginBroadbandComplaints
(@OriginBroadban1) reported
@PerBetts @OriginBroadband dont forget as well you pay 2 months ahead for your service so the likliehood is they owe you money
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Will Jones
(@__getinthebin) reported
@AmyBullContent @OriginBroadband If they legit said that to you I’m unsurprised. One of their tech support told me that DSL filters expire after 3-6 months and that changing my DNS servers could affect a ping or trace route result. My secret weapon was being a complete tech nerd
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Josh Kard
(@JoshKard0) reported
@OriginBroadband I mean, get someone to pick up the phone or answer the chatbot? Also get someone to fix the phone option menu, so that you're actually able to select an option? Not sure what the social media team can do TBF
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Wake UP! and smell the Coffee
(@Schmell_DeCoffe) reported
@PerBetts @OriginBroadband After paying be sure to cancel any Direct Debit or Recurring Card Payment that Origin have set up (they usually set the RCP up without asking permission (naughty)). This will prevent them from taking money from your account when they have one of their frequent computer glitches.
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mc california
(@mccali99) reported
@OriginBroadband As we couldn't come to a mutual agreement over how best to resolve your case, you now have the right to go to Ombudsman Services: Communications to take your complaint further if you wish. The Ombudsman’s role is to offer free, independent help to resolve your
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OriginBroadbandComplaints
(@OriginBroadban1) reported
just to add clarity, when we worked at @originbroadband we were told to never issue a refund until it had been chased 3 times. (its still the process)
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Derek Weeks
(@DerekWe51929279) reported
@OriginBroadband I will continue to exercise my right to comment on the abysmal way you treat customers who have issues with your company.
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Tom Clayton
(@MrTClayts) reported
@JackTheL4d @abbeylinegold @OriginBroadband P.P.S. I'm also not aware of the full circumstances that's led to you having to cancel but if its borne out of your university going remote at the 11th hour then I'd look into your university t's and c's regarding consequential loss etc.
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Amy Bull
(@AmyBullContent) reported
Sometimes I feel like I'm having a bad day, then I remember I don't work for @OriginBroadband's social team. Then I remember I'm a customer.
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LT
(@LT_laytont11) reported
@georgiesucks @virginmedia @OriginBroadband Yeahhh but these guys like to argue or be smart and cocky to customers so its **** either way
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mc california
(@mccali99) reported
@OriginBroadband This offer has now been withdrawn along with any previous offers made. What happens next? We have closed your complaint and you will be issued with an ADR letter electronically by email in the next 14 days, which will confirm this and can be used as evidence
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