Origin Broadband outages and service status in Brentwood, England

Problems in the last 24 hours in Brentwood, England

The chart below shows the number of Origin Broadband reports we have received in the last 24 hours from users in Brentwood, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Origin Broadband Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Derek Weeks (@DerekWe51929279) reported 5 minutes ago

  @OriginBroadband I will continue to exercise my right to comment on the abysmal way you treat customers who have issues with your company.

• 
  Wake UP! and smell the Coffee (@Schmell_DeCoffe) reported 6 minutes ago

  @JerryonTwidder @OriginBroadband Switch service providers, or you contact @OriginBroadband, the operative who takes your call sends a request to the NOC team, they send it back refused because the operative didn't fill a simple detail in, they submit it again, it gets refused again, repeat ad infinitum.

• 
  Kirsty Ellis (@Kirsty907) reported 7 minutes ago

  @OriginBroadband I have been trying to contact your customer service department all day phone lines not working and online chat has disappeared. I have had no internet since this morning. How can I actually get some help with this.

• 
  SpeedTest SpeedSmart (@SpeedSmart) reported 13 minutes ago

  @ParkerColin @CraftyOldGit @OriginBroadband Lots of speed tests use servers that are hosted by the ISP you are using. So your traffic never leaves there network. This makes the result unrealistic. What server location are you testing from and what speed are you paying for?

• 
  JerryonTwidder (@JerryonTwidder) reported 14 minutes ago

  This is how good @OriginBroadband are at customer service: several times (including over the phone) I have asked them to stop sending me bills for £0.00. This company not only has a useless IT system that sends out such stupid emails but poorly trained staff who take no notice.

• 
  katnipps (@katnipps_) reported 17 minutes ago

  Now I have no working broadband at all. Thanks for the help lads @OriginBroadband

• 
  John ellis (@Johnell63593211) reported 18 minutes ago

  @OriginBroadband ......you must be so proud! Even after providing THREE months notice of termination and you still want to bill me for a FOURTH month! A service I haven't used due to moving house. Really poor customer service from a company with a poor attitude! 😡😠🤬

• 
  aircraft jambo (@lizc177) reported 20 minutes ago

  @OriginBroadband absolutely disgusting treatment form the payments team no understanding whatsoever so rude can’t wait until my contact is up

• 
  Wayne Thompson (@MrWayneThompson) reported 21 minutes ago

  @OriginBroadband is an absolute joke. Customer services are insulting & some workers clearly dont do jobs correctly. I've never had this problem with any other companies as they listen. I take care of all my moms bills due to her age & deafness. She gives consent yet you don't

• 
  JerryonTwidder (@JerryonTwidder) reported 21 minutes ago

  So when you "move house" as a @OriginBroadband customer they treat you as a new customer, give you a new customer reference, leave the old account intact and put you on a new contract. WTF can't they just tie the new supply address to the existing account and contract?