Origin Broadband outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Origin Broadband reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Origin Broadband Issues Reports

Latest outage, problems and issue reports in social media:

• 
  JerryonTwidder (@JerryonTwidder) reported 6 minutes ago

  This is how good @OriginBroadband are at customer service: several times (including over the phone) I have asked them to stop sending me bills for £0.00. This company not only has a useless IT system that sends out such stupid emails but poorly trained staff who take no notice.

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  Wake UP! and smell the Coffee (@Schmell_DeCoffe) reported 6 minutes ago

  @lindahudson66 @OriginBroadband They are professional thieves, using misdirection and contractual law to scalp people out of their money. That they use illegally installed recurring payments to recover money when people cancel direct debits due to poor service is only one of their tools of deception.

• 
  Ann McGonigle (@Auldhame43) reported 7 minutes ago

  @OriginBroadband one of the worst customer services I have had, spoken to 3 different people over the past month and every time I get a different response and think the issue is resolved but no, it just gets worse!!!

• 
  Adrian Herridge (@editfmah) reported 9 minutes ago

  @CraftyOldGit @OriginBroadband I have always swapped out my normal faceplate & filter with an NTE5 faceplate and I generally get a far cleaner line. Here I went from 49 -> 58 MBs. I never normally get that good a result, but something about my setup/line must have benefited.

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  Wake UP! and smell the Coffee (@Schmell_DeCoffe) reported 11 minutes ago

  @OriginBroadban1 @OriginBroadband this is so true, you would go back to the customer with "Sorry, the cheque must have got lost in the post" excuse and they knew it was an outright lie, you might as well have just said "I promise I won't come in your mouth or get any in your hair"

• 
  Derek Weeks (@DerekWe51929279) reported 15 minutes ago

  @OriginBroadband Here’s another crude gimmick Origin broadband to entice people to join this disjointed excuse of an internet provider. Their equipment sucks and their customers service is non existent.

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  Wake UP! and smell the Coffee (@Schmell_DeCoffe) reported 20 minutes ago

  @DrPennyC @OriginBroadband You can stop your contract at any time, but they will charge you an early termination fee (as would 99% of other providers), unfortunately you are legally obliged to pay for the service for whatever time still remains on your contract.

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  Wake UP! and smell the Coffee (@Schmell_DeCoffe) reported 24 minutes ago

  @Rob46156436 @obryssau @OriginBroadband I doubt he will offer an explanation because he doesn't give a sailing ****, he's already lined up his next 2 Ltd. companies that he will use to milk hard earned money out of ordinary people before bankrupting/dissolving/placing in administration and discarding like a used tissue

• 
  Maverick (@MaverickCS5) reported 27 minutes ago

  @OriginBroadband Hi Origin, Im having problems connecting a Nintendo Switch to the broadband. Connects just fine but when trying to play online, it says NAT type D, wondering how to change this? I believe the router is double NAT'd and requires a static IP. Was not aware of this

• 
  Dann Wv (@d_inked_) reported 30 minutes ago

  @OriginBroadband i am having issues with my NAT type its on strict i need it to be open