Plusnet Outage Report in Thetford, Norfolk, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Thetford, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Thetford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 11: Problems at Plusnet
Plusnet is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (64%)
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Wi-fi (15%)
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Total Blackout (11%)
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E-mail (8%)
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Phone (1%)
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TV (%)
Live Outage Map Near Thetford, Norfolk, England
The most recent Plusnet outage reports came from the following cities: Bury St Edmunds.
| City | Problem Type | Report Time |
|---|---|---|
 Bury St Edmunds |
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| Bury St Edmunds |
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| Bury St Edmunds |
Internet | |
| Bury St Edmunds |
Internet | |
| Attleborough |
Total Blackout | |
| Brandon |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Wzlet
(@radek_ratel) reported
@Plusnet Hi Emma, I know that's the release, but that wasn't the issue. It wasn't only emails or PMC. Folk including myself were connected - as in the router was happily blue, but couldn't access anything, inside or outside plusnet. No routing was happening, widespread.
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Midlands Librarian
(@midslibrarian) reported
@btgroup - as the owner of the woeful @Plusnet - have you got any update on when I might get my internet back after a nine hour outage? Or even just a moment to acknowledge there is a problem?
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Plusnet
(@Plusnet) reported
@grqc Hi Gregor, sorry to hear you're still having some trouble getting back up & running. In the first instance I'd recommend restarting your router if you've haven't done this in the past couple of hours. - Curtis, Plusnet Sheffield
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Plusnet
(@Plusnet) reported
@caterham7 Hi there, earlier today some customers experienced problems accessing their emails and accounts in Plusnet Member Centre and connecting to their broadband service. We worked quickly to resolve this and we’re very sorry for the inconvenience caused. - Curtis, Plusnet Sheffield
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Midlands Librarian
(@midslibrarian) reported
@plusnet Seriously, your entire Sheffield team needs to step back from this insipid copy+paste response fiasco. Not only are you failing to provide any meaningful update, you are actually making it harder for us to see if the problem is ongoing or now an individual one.
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The Watchman
(@TheWatc47403040) reported
@Plusnet No Lauren. The whole internet was unavailable to pretty much most of us. Not just emails, websites too. Total blackout. It took over 3 hours for everything to come back online. Your server status page was offline too. Stop lying.
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Chivey for PM 💙
(@chivey) reported
@Plusnet The lack of information and this cut and paste response is not something I feel is consistent with a company with “award winning customer service”.
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Jon Ewing
(@siteadvice) reported
@Plusnet Thanks, but why bother to respond to me individually (albeit generically) more than 2 hours after the service had been restored? It would have been more helpful to use Twitter to keep us updated during the outage, so those who were affected could manage their time effectively.
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The Log Lady
(@gamecounsel) reported
@ClareinGlasgow Have you got service back? I can't believe @Plusnet can't even be arsed to issue a public statement.
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Peterbleddyn
(@Waterlooville10) reported
@Plusnet God help anyone with plusnet and you want to get away from them...if you make one mistake they will send round debt collectors 4 months latter