Plusnet

Plusnet Outage Report in Thetford, Norfolk, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Thetford, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Thetford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Thetford, Norfolk, England 12/06/2025 12:50

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • cha77577779 Andy Charles (@cha77577779) reported

    @Plusnet Tell you what Sammy, I got a bit of a shock today. Got an email from Plusnet telling me my price plan was going up.... 9.35%!!! So Plusnet could increase by just CPI which is 3.9%, but choose to kneecap its customers with a further 5.45%. Not the best customer experience Sammy 🤮

  • millatte Chris Miller (@millatte) reported

    @Plusnet Internet not working again. Keeps happening, slow speeds and patchy connection restarted router many times. Please can you look into this

  • 911Amelia 🩺Nurse Amelia 🏴 🚨 #Whats Your Emergency (@911Amelia) reported

    @DoncasterTSS I contracted phone+ ISP for dad via @MSE_Deals with @Plusnet he's 82. He was offered a connection + hub+ installation (Given 3 optional dates) Now Tom at #PlusNet says dad has to self install and if we wants to cancel he has to phone. He's confused, disgusting.

  • bencoolski Bencoolski (@bencoolski) reported

    @Dun6eon Nah try PlusNet like what I had at my last flat… That service doesn’t deserve to be a provider and that’s an understatement…

  • thedavidhmiller David Miller (@thedavidhmiller) reported

    @Plusnet Hi. We are meant to be joining plusnet, we haven't received our activation date but our broadband has stopped today. Can you help?

  • guyrodwell_ Guy Rodwell (Closed) (@guyrodwell_) reported

    I've been with both BT and Plusnet now, and this has been a prominent issue with both. One day your internet just doesn't work properly and it's only when you put your device on 5GHz that it works properly 🙃

  • MelJPotter Mel Potter (@MelJPotter) reported from St. Ives, England

    @Plusnet we've no mobile service but you're showing no service issues? Can you help please?

  • Natwatson78 Natalie Watson (@Natwatson78) reported from Whittle-le-Woods, England

    @Plusnet just wondering if services are down please PR6 7FH ?

  • ATUXDAG Antony (@ATUXDAG) reported

    @Plusnet my wife called to confirm activation date as this was not communicated in literature received. Adviser on phone was rude saying we should have known this. Not a good start Plusnet.

  • Chintan578 Chintan (@Chintan578) reported

    @Plusnet more than one hr your internet is not working.. you guys needs to Robb banks not customers. Fraud company. Suffering more than 3 months with this rubbish service.