Plusnet

Plusnet Outage Report in Thetford, Norfolk, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Thetford, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Thetford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Thetford, Norfolk, England 12/13/2025 22:20

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • 1337mxtt 1337mxtt (@1337mxtt) reported

    @plusnethelp Well done to the engineers at Plusnet who resolved the issue quickly. 👍

  • twelfthdoc Twelve supports the NHS 💙 (@twelfthdoc) reported

    I have *9 Mbps* Down right now, broadband checker is down, support have all gone home. Can't even load Twitter on my PC. Thanks @Plusnet /s

  • alexpomphrey alex pomphrey (@alexpomphrey) reported

    @plusnethelp @Plusnet @OpenreachHelp Here we go again, although I hope it doesn't turn out to be a very prolonged saga this time. Download speed intermittent/very slow today. Currently an unacceptable 0.5Mbps. OR has been active in the area providing superfast FTTP. Please check.

  • Clark3y Clark3y (@Clark3y) reported

    Wow imagine, get revived in Apex only for my router to give out 2 seconds later, @plusnet routers are garbage, if you want to get plusnet buy your own router.

  • NathOrme Nathan (@NathOrme) reported

    @Plusnet awful! Every night I have to turn off my WiFi and restart it! Terrible terrible terrible!!! Please do something about it. Speed guarantee... worst connection I’ve ever had. Contact me for details please

  • chunkyboy88 chunkyboy (@chunkyboy88) reported

    @Plusnet Maybe try and solve the massive outage thats been going on for day huh ? Rather than peddling the governments krap

  • Karl_Goatley Karl Goatley (@Karl_Goatley) reported

    @Plusnet @plusnethelp Just had 13 hours of outage and couldn’t even get through to report problems via your “award winning customer service” #NotImpressed

  • RosieBM11 Rosie BM (@RosieBM11) reported

    Moved into new house and no WiFi - please help @Plusnet I have work on Monday??!!

  • deni_b Deni (@deni_b) reported

    @plusnethelp Would be interesting to see what that "small number of our customers" is, as we have been experiencing daily outages for over 3 weeks. Perhaps it would give Plusnet a better picture of the problem. We are still down, 3 hours so far

  • joshuaoates1993 Joshua Oates (@joshuaoates1993) reported

    @Plusnet Was told to upload a receipt to a complaint online but can’t find anywhere to do this and replying to complaint email says go online?