Plusnet Outage Report in Thetford, Norfolk, England

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

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Problems in the last 24 hours in Thetford, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Thetford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

1. 

   Internet (68%)

2. 

   Wi-fi (14%)

3. 

   Total Blackout (12%)

4. 

   E-mail (5%)

5. 

   Phone (1%)

6. 

   TV (1%)

Community Discussion

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Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• Hev 💙TheNHS (@braintumourlady) reported 2 minutes ago

  @Plusnet I have HAD it with you now! Got this bot telling me I can't get an advisor to chat to as opening is between 8am to 7.30pm but in an earlier text, it's 8am-8pm for Saturdays! I'm utterly disappointed with your service and have been putting up with it for long enough!

• Caitlin (@clmac1996) reported 5 minutes ago

  @Plusnet new broadband due to start today after moving house, but still not been informed if an engineer is visiting/new router needed etc, and can't get through on the phone please help

• 𝙂𝘼𝙈𝙀𝙍𝙏𝘼𝙂 𝙑𝙍 🔜 EGX (@GAMERTAGVR) reported 7 minutes ago

  @bt_uk no broadband since Wednesday. Spent 2 hours trying to talk to someone only to be told there’s nothing that can be done till the 12th. Within 2 months you’ve achieved worse internet service and customer service than PlusNet over 10 years 👏🏻

• Plusnet (@Plusnet) reported 7 minutes ago

  @Nell3Tate Hi there Nell, I'm really sorry for the issue and hope that's not still affecting you, if it is please send over a DM with your mobile number and your full name. Apologies too for the delayed response, we're much busier than usual at present. - Adam - Plusnet Sheffield

• Audrey Nellist (@AudreyNellist) reported 11 minutes ago

  @Plusnet pride yourselves on customer service. You failed.

• Martin Thomas (@MANDARINLEISURE) reported 12 minutes ago

  @OpenreachHelp Thank you Paul. Unfortunately I don’t think Plusnet work weekends so we don’t have a telephone or internet for the weekend or part of next week until the process is followed and problems fixed. I’d there any way of hurrying the system up? The problem is intermittent & ongoing!

• CHAMPIONS 💚 (@Celtic67Champs) reported 12 minutes ago

  @Plusnet Every customer of yours is extremely saddened with your service but you don’t care about them do you?

• Phil Fish (@PhilFish17) reported 13 minutes ago

  @WaltChesney @Plusnet !! Those Fekkers never answer!

• Ms P (@MsAndyPT) reported 18 minutes ago

  @Plusnet I moved home & changed my package with you. I had an email saying that a date (6/9) had been scheduled for an appointment but would be confirmed following an ‘engineer’s report.’ Since then nothing from you! I need the internet for my job. VERY poor customer service!

• Hev 💙TheNHS (@braintumourlady) reported 19 minutes ago

  @Plusnet just to let you know we've had no internet connection here at TR18 2DY since about 5pm. Our router is working as it's connected but there's no service available. Have contacted your team via mobile.