Plusnet

Plusnet Outage Report in Thetford, Norfolk, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Thetford, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Thetford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Thetford, Norfolk, England 12/24/2025 09:45

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • ivywindows Richard Longden (@ivywindows) reported

    @Plusnet very disappointed with Plusnet, will be leaving this service as soon as my contract is up, very poor customer service, waiting more than 6 months for my reward card, no one is bothered, it’s all talk talk.

  • ralphaverbuch ralphaverbuch (@ralphaverbuch) reported

    @Plusnet Called customer service yet again this AM. What an absolute nightmare! Bounced around the system & then cut off. All the while keep being told the account I thought lasted 12 months keeps on clocking up new charges. Used the sing Plusnet's praises. Not so much now!

  • TheHangedMan18 The Hanged Man (@TheHangedMan18) reported

    @photomikeyhere @VodafoneUK I've been with them for 32 years with my phone. No problems whatsoever. However, I have recently moved from Plusnet to Vodafone for broadband. It is terrible. Keeps going offline and there is reduced coverage on the property. Will leave them when the contract ends.

  • Charl136hotmai1 Charl136@hotmail.com (@Charl136hotmai1) reported

    @Plusnet my broadband keeps dropping out today. On 3rd reset in last hour. Are there any known issues?

  • paulm19822012 Paul McGee M0WNU (@paulm19822012) reported from Richmond, England

    A few annoyances today, overcharged by a few pounds by Plusnet (a charge they said they'd apply in July) and the incompetent morons at Northern Powergrid sending me emails about the future of the network that they fail to maintain, not sure how the latter got my email address

  • greeno2009 James 👌🏻 (@greeno2009) reported

    @Plusnet hey guys do you have any issues in cw2 area as our internet isn’t working ?

  • LDnHLearn LDnH (@LDnHLearn) reported

    @Plusnet @plusnethelp Our service is, as usual, completely rubbish this morning with dropouts of several seconds every few minutes. The icing on the cake is that your fault reporter has a fault and isn't working. I have no idea how you manage to attract/retain customers.

  • thePanda84 Amanda Allcock (@thePanda84) reported

    Wow .@Plusnet I’ve paid only one bill of my contract so far. Already doing a price increase. Jokes. Can’t get out of a contract for a certain time as a customer but apparently as a business you can just change the terms. When will I ever learn?

  • Plusnet Plusnet (@Plusnet) reported

    @gemgem89 Hi there, sorry to see this. Is it definitely 0800 432 0200 that you were trying to call? Could you get back to us with a description of the WiFi issue that you've been seeing too please? - Adam - Plusnet Sheffield

  • Plusnet Plusnet (@Plusnet) reported

    @Lee_HannahR Hi Hannah, I'm sorry to see that's an issue. We're not aware of any specific issues in your area but please feel free to send us a DM with your username if that's still a problem and we'll be able to look into it for you. - Adam - Plusnet Sheffield