Plusnet

Plusnet Outage Report in Thetford, Norfolk, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Thetford, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Thetford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Thetford, Norfolk, England 01/13/2026 23:10

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

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Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • pabreen8924 pabreen8924 (@pabreen8924) reported

    @Plusnet Has anyone actually managed to talk to a person on the help line?

  • JLT1950 Jenny Taylor (@JLT1950) reported from Hebden Bridge, England

    @plusnethelp #plusnet How can a company delete a whole email account with no written confirmation from the customer?Told I received an email on 18th to tell me, I didn’t get it. Won’t be recommending #plusnet

  • PRHat751 Peter Rawl (@PRHat751) reported

    @plusnethelp Lack of customer support. Phoned Plusnet who had me on hold for over 25 minutes that my battery died 5 minutes into the call. The agent phoned me back but had me on hold for over 15 minutes before those batteries ran flat. Emailed info that he knew I had already don

  • pabreen8924 pabreen8924 (@pabreen8924) reported

    @Plusnet @plusnethelp still no response from help line. Might try cancelling to see if I can at least get a reaction

  • fragpasty fragpasty (@fragpasty) reported

    @AnneMariePiazza @Plusnet After having a dodgy router (which I had for 5 years and was refused a replacement despite being told I should have got on at my last renewal) I moved to BT. Cheaper and much faster. Plusnet has gone right down hill.

  • ashvin__mistry Ashvin Mistry (@ashvin__mistry) reported

    Looks like little WiFi this Xmas from plusnet. Appalling service, difficult to contact. Ofcom should seriously be looking at them and pull their ads.

  • moira_lindsay Moira Lindsay (@moira_lindsay) reported

    @Plusnet My new internet connection is still not confirmed. Please could you help as soon as possible as I am working from home.

  • Soul_Adornment Soul Adornment (@Soul_Adornment) reported

    @simonjpaine @plusnethelp I'm also with Plusnet and noticed the same thing, sometimes the signal drops. It's never done that before. Hope you get sorted soon.

  • 247Slashfreak ¤ Bryony33 ¤ (@247Slashfreak) reported

    @Plusnet can I have my sleep refunded please? Had to get up early to let the engineer in to connect my new broadband, and he never turned up :/

  • JLT1950 Jenny Taylor (@JLT1950) reported from Hebden Bridge, England

    @plusnethelp #plusnet 1.FURIOUS with Plusnet, I have had to move to BT as Plusnet don’t have fast broadband where I now live.Long conversations with customer services re this last week. Emphasised I needed my email to continue, assured it would do. Just found out it’s deleted.