Plusnet

Plusnet Outage Report in Thetford, Norfolk, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Thetford, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Thetford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Thetford, Norfolk, England 01/28/2026 15:00

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

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Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Malc_Armstrong Malcmite (@Malc_Armstrong) reported

    @Plusnet @rabprentice This bs scripted reply just shows the lack of customer care and apathetic approach to resolving an issue. I thought plusnet were going to be a good provider, but seem to be just as false as the others.

  • midslibrarian Midlands Librarian (@midslibrarian) reported

    @Plusnet Dear Mike, unfortunately for the 1000 or more of us facing an entire internet outage (who were able to access our membership area) who have been disrupted for five+ hours this completely irrelevant. But thanks for taking the time to copy+paste this vacuous waste of twitter anyway

  • Malc_Armstrong Malcmite (@Malc_Armstrong) reported

    @Plusnet @thisannoyedme Cobblers. My router says I have internet but now none of my online apps work anymore. Your fix is an absolute joke. I cant even sign in on them. This is terrible customer service

  • Plusnet Plusnet (@Plusnet) reported

    @fieryfredgater Hi there, earlier today some customers experienced problems accessing their emails and accounts in Plusnet Member Centre and connecting to their broadband service. We worked quickly to resolve this and we’re very sorry for the inconvenience caused. - Curtis, Plusnet Sheffield

  • Plusnet Plusnet (@Plusnet) reported

    @alistairsbrain Hello, Earlier today, some customers experienced problems accessing their emails and accounts in Plusnet Member Centre and connecting to their broadband service. We worked quickly to resolve this and we’re very sorry for the inconvenience caused. Samantha - Sheffield

  • Plusnet Plusnet (@Plusnet) reported

    @pengwagglas Earlier today, some customers experienced problems accessing their emails and accounts in Plusnet Member Centre and connecting to their broadband service. We worked quickly to resolve this and we’re very sorry for the inconvenience caused. -Lauren, Sheffield

  • Plusnet Plusnet (@Plusnet) reported

    @AbjectFailur3 Hi there, Earlier today, some customers experienced problems accessing their emails and accounts in Plusnet Member Centre and connecting to their broadband service. We worked quickly to resolve this and we’re very sorry for the inconvenience caused. Thanks

  • diabetactyl Swarah 💟💬 (@diabetactyl) reported

    Absolutely **** @Plusnet I've not been getting my guaranteed speed since I moved in a month ago and this is now the final straw. Not getting a penny off me and I'm not staying with you a minute longer than necessary.

  • Plusnet Plusnet (@Plusnet) reported

    @BadSirHugo Hi there, earlier today some customers experienced problems accessing their emails and accounts in Plusnet Member Centre and connecting to their broadband service. We worked quickly to resolve this and we’re very sorry for the inconvenience caused. - Curtis, Plusnet Sheffield

  • diabetactyl Swarah 💟💬 (@diabetactyl) reported

    And still plusnet, regardless of the fact I can only read my emails when I stand outside and on mobile data, manage to send me my monthly bill. While their website suggests there's no issue at all though everyone is tweeting about it 🙃