Plusnet

Plusnet Outage Report in Thetford, Norfolk, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Thetford, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Thetford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Thetford, Norfolk, England 02/05/2026 06:35

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • jam4453 james (@jam4453) reported

    @Plusnet Mobile phone and data not working in NR13 for more than a week. Status checker still says will be repaired in 16hours!!

  • joshy_bish Josh (@joshy_bish) reported

    @Plusnet my partner has been on the phone and your customer service people have hanged up twice! Appalling!!

  • mgordonwalker Maggie Gordon-Walker (@mgordonwalker) reported

    @SODASam_ @virginmedia I left Virgin too, as very poor coverage but also appalling customer service. I’m with Plusnet for broadband, Vodafone for mobile. Plusnet also does mobile & you get a lovely Northerner answering the phone in a few mins as opposed to the hours Virgin take before cutting you off

  • jesslouise23 Jess (@jesslouise23) reported

    @Plusnet I keep getting texts and emails to say I've almost used my smart cap allowance. I log in to my account and its saying I haven't used any if it and I'm not over usage on calls/texts/data. I've never gone over so why the messages?

  • Plusnet Plusnet (@Plusnet) reported

    @AethyrUlf Hi, sure and sorry for the bill being higher than expected. It looks like an issue has caused discounts to not be applied when they should have. I'll get that put right for you, would it be OK to credit the difference to deduct from your next bill? - Adam - Plusnet Sheffield

  • yajustnick nick albert (@yajustnick) reported

    @Plusnet constantly dropping service today. As my contract is up, is this your way of saying I need to switch?

  • Benwils47884347 Ben wilson (@Benwils47884347) reported

    @Plusnet Attitude of customer service was shocking. You have lost another customer. Avoid Plusnet.

  • arrjode Jodie ⚓ (@arrjode) reported

    @Plusnet hi, please can i cancel the engineer that was due to come out today (14th april 8am-1pm) my router seems to have fixed itself luckily

  • howlieT a box full of owls (@howlieT) reported

    @Plusnet hi! I didn’t get a customer survey but I just wanted to say I spoke to Adam from customer retention on Wednesday and he was really helpful if you’re able to pass that on :)

  • jjand00 jaz j (@jjand00) reported

    @Plusnet your connection is weak fix it sick of this been happening all week