Plusnet

Plusnet Outage Report in Thetford, Norfolk, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Thetford, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Thetford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Thetford, Norfolk, England 12/23/2025 17:50

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • CrystalVixen1 Vee Doubleyou (@CrystalVixen1) reported

    @Plusnet Is there an outage in Taunton today? Had no broadband for hours now.

  • Obviouslyjames_ ObviouslyJames_ (@Obviouslyjames_) reported

    @_Doctor_Freeze_ @Plusnet FIX IT PLEASE

  • andy17467869 andy (@andy17467869) reported

    @Plusnet Plus we are getting very close to the new supplier taking over if this isn't resolved once and for all you'll lose me as a customer

  • UKPam Pam McDonald (@UKPam) reported

    @Plusnet Why is it impossible to get through to anyone on the phone? My problem is solved now, but I tried several times to ring with no success.

  • MarcSettle Marc Blank-Settle (@MarcSettle) reported

    @simesa Nope - plusnet, although that is technically part of the BT group so that might be the problem?

  • Plusnet Plusnet (@Plusnet) reported

    @LittleG27383051 Hi there, sorry about the connection problems and not being able to log into the forums, I'll make sure we get all that sorted out. Can you drop us a DM with your username please? - Adam - Plusnet Sheffield

  • umbugnet John Turner (@umbugnet) reported

    @Plusnet I have raised a fault as instructed. Found out by chance that there's been a reply (clicking again on the link here & then finding a message). Don't know how to respond to the message. Didn't get any text msg and if I try replying online, it takes me every time to a sign in page

  • Flossiefrufru Flossie the ****** (@Flossiefrufru) reported

    @Plusnet internet has been slow and dipping for past 2 days. Can you help? Not showing any issues on status updates

  • owenblacker Owen Blacker (@owenblacker) reported

    @Plusnet I had a support case open with your team recently but you couldn't get hold of me on the phone, then I had a nightmare couple of weeks, so I think the case has closed. How do I go about getting that case reopened, please?

  • LittleG27383051 LittleGEM (@LittleG27383051) reported

    @Plusnet Hi, I've lost Internet, trouble shooter tells me I have to wait for service activation (been a customer for over a month) and email address no longer recognised so can't log in to community?? What happened?