Plusnet

Plusnet Outage Report in Thetford, Norfolk, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Thetford, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Thetford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Thetford, Norfolk, England 02/09/2026 10:00

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • nicol6381 Dave (@nicol6381) reported

    @Plusnet hi, my signal at home has gotten terrible over the last few weeks to the point I struggle to make calls and send/receive texts.

  • rhystimson Rhys Timson (@rhystimson) reported

    @Plusnet My broadband service is due to start on Weds after a two week delay. Any idea why I have now received an email saying you're sorry I'm leaving?

  • isse159 A.O_91 (@isse159) reported

    @Plusnet Still not working

  • darcy2010_jane Jane (@darcy2010_jane) reported

    @Plusnet are there any issues with internet in Leeds 16 as mine is down again 😳

  • Plusnet Plusnet (@Plusnet) reported

    @BrettaAdlen Whilst we work with John Lewis Broadband to provide the service, we're unable to help yourself as a John Lewis Broadband customer via our Plusnet platforms. Please do get in touch with John Lewis Broadband and they'll be able to help further. - Jess, Plusnet Leeds 🌻

  • Plusnet Plusnet (@Plusnet) reported

    @BennyHawes Hi Benny, I'm sorry to hear that you're experiencing this issue. Please try clearing your browsers cookies and cache as this may improve the search function. - Alex, Plusnet Leeds

  • isse159 A.O_91 (@isse159) reported

    @Plusnet our phone line not working and internet has been down and up since Thursday!!

  • Plusnet Plusnet (@Plusnet) reported

    @osloandrio Hi David, sorry to hear you're you're unhappy about this. Unfortunately we do have to wait until Openreach are able to complete the work to resolve the issue, dependent upon how serious the issue is causing the major service outage. - Jess, Plusnet Leeds 🌻

  • steveconnon Steveconnon@hotmail.com (@steveconnon) reported

    @Plusnet Good morning, I can't make or receive any texts or calls since early this morning, my mobile says emergency calls only, please advise why I have no signal

  • Plusnet Plusnet (@Plusnet) reported

    @BrettaAdlen Are you a Plusnet customer Bretta? From what I can tell from your previous conversations, you're a John Lewis Broadband customer - unfortunately we can't assist with queries here, but you can contact them via Twitter also if you'd like to cancel. - Jess, Plusnet Leeds 🌻