Plusnet

Plusnet Outage Report in Thetford, Norfolk, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Thetford, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Thetford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Thetford, Norfolk, England 11/14/2025 17:30

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • satsumapeeler TheirBootcleaner (@satsumapeeler) reported

    @Plusnet hi my internets down your agent suggested getting an unlimited data plan from my mobile service while I wait for engineer and that plusnet would refund me the cost. Is that correct?

  • direwolfindepe1 Direwolf (@direwolfindepe1) reported

    @mezpahlan @Plusnet Hi has there been broadband/ internet problems in Glasgow/ Paisley area haven’t been able to connect all day

  • ChrisHiggs Chris Higgs Events (@ChrisHiggs) reported

    @Plusnet I've initiated a switch to Plusnet having previously been a customer. I'd really like to use my old router rather than the 'hub one'. Can I do this?

  • NeesonJo mary jo neeson (@NeesonJo) reported

    @UswitchUK Buffering. Dropping signal. They never respond. With plusnet now, not good service will go back to talk talk after this contract is finished

  • xi_cam CamXI (@xi_cam) reported

    @seven20one plusnet/bt are hiring atm if you can do tech support

  • Ian_67 Ian Pennock 🏴󠁧󠁢󠁥󠁮󠁧󠁿🍺⚽️🏁🏈 🏉🏎🏍 (@Ian_67) reported

    Appalling customer service from @Plusnet. Took over my 83 year old mothers line and have cut her off from both phone & Internet. My sister has spent weeks phoning them and all they say is will be sorted this week. It’s not yet you keep taking DD @Ofcom

  • paul4july paul4july (@paul4july) reported

    Is @Plusnet down in Birmingham? No Internet here

  • JoshuaMcDermid Josh McDermid (@JoshuaMcDermid) reported

    @Plusnet Still no reply to my tweets, messages or case raised on website. Useless customer service. Internet connection is continually dropping meaning I am having to use data. Need a reply asap, and will be expecting compensation for the loss of internet and data usage.

  • JoshuaMcDermid Josh McDermid (@JoshuaMcDermid) reported

    @Plusnet Why haven't any of my tweets or messages been replied to since I wrote them days ago now? Awful customer service.

  • messalinahooper grace hooper (@messalinahooper) reported

    Remember the early days of Internet when it took hours to download a film because of buffering well @Plusnet your "service" is just like this! 3 engineers and 1 router later