Plusnet

Plusnet Outage Report in Thetford, Norfolk, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Thetford, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Thetford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Thetford, Norfolk, England 01/15/2026 06:20

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

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Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • BrimmellDen Den Brimmell 🇺🇦💙 The NHS (@BrimmellDen) reported

    ….on Friday I was told by @Plusnet that the problem would be fixed by 15:30 yesterday but,no joy. Today my mom phoned @Plusnet using my landline (our service is fine but we’re fibre optic) & was told that @WeAreOpenreach were doing “dig work” in the street to fix the problem….

  • redders91 Dan Redman (@redders91) reported

    @Plusnet Hi, we have had an orange light flashing on the router for a while now. Please could you check the service in TN39? Thanks

  • Seniormp Martin S (@Seniormp) reported

    @Plusnet Oh dear @Plusnet nearly a week into my new router and i still have the same problem of unstable WiFi dropped 3 time today already and at least twice yesterday... what next..?

  • orangeskyline spontaneous (@orangeskyline) reported

    @Plusnet It’s a shame your customer service is rubbish, no phone line for 6 weeks now!! No phone calls I’ve had to chance this up and still no where! It’s a joke!

  • barryasbury barry asbury (@barryasbury) reported

    @Plusnet I'm trying to cancel my contract with you but cannot log on

  • tsunimee tsunimee (@tsunimee) reported

    @Plusnet You can help by not forcing me to have a landline just to have internet. I have not made a landline call in 20 years. I don't even know my landline and don't even have a physical phone attached to it.

  • adida2mt adida2m/// (@adida2mt) reported

    I was just going to throw the card away. These donations will add up if everyone does it. This was a reward card for signing up to plusnet . Problem being you have to spend the exact amount 👍🏻

  • guyrodwell_ Guy Rodwell (Closed) (@guyrodwell_) reported

    I've been with both BT and Plusnet now, and this has been a prominent issue with both. One day your internet just doesn't work properly and it's only when you put your device on 5GHz that it works properly 🙃

  • barryasbury barry asbury (@barryasbury) reported

    @Plusnet Ref cancel my contract Minibus 2004 This contract cancellation takes effect immediately and direct debit has been cancelled...DO NOT contact me

  • Ampfreak2 Ampfreak (@Ampfreak2) reported

    @Plusnet Hi. Have run into my credit cap. I have only had the sim a month, never used it and cancelled it over a week ago but now getting emails telling me I'm in my credit buffer. Phone queue is horrendous!!