Plusnet

Plusnet Outage Report in Thetford, Norfolk, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Thetford, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Thetford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Thetford, Norfolk, England 01/24/2026 17:40

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Duncan_Ellis_ Duncan Ellis (@Duncan_Ellis_) reported

    @Plusnet Bunch of thieves. Cancelled my service (JohnLewisBroadband) within my 14-day cooling off period. Now hounding me for £71.80 for a service I never used - Extortionists!!!!!

  • ahpadt Alex (@ahpadt) reported

    @Plusnet I was asked what certain characters of my password was when authenticating with your (very friendly) support team. Does this imply my account credentials are stored in cleartext? This is a huge security risk. cc @haveibeenpwned @troyhunt

  • rennarda Andy Rennard (@rennarda) reported

    @Plusnet There is nothing wrong with my equipment, or set up. It is a problem with the line or the cabinet or the exchange.

  • littlekimmy Kimmy Mac (@littlekimmy) reported

    @Plusnet @plusnethelp my Internet has been connected for 2 days. Can you sort the issue out please

  • rockne66 cato (@rockne66) reported

    @Plusnet Broadband connection went dead at 2pm, followed troubleshooting steps, raised tickets, etc. Is there a wider ISP issue in the Bath area?

  • ayley26 karen howlett (@ayley26) reported

    @Plusnet It doesn't clear anything up already from clarifying you've messed up my account for months. Soooo,I would like a link to raise an official complaint,not a ticket you have raised,a written complaint i have made,pointing out everything that's gone on.

  • DerekMoger derek moger (@DerekMoger) reported

    @Plusnet how come your stupid bot wont talk to me ?? i want to know why i am still waiting for a router and my service goes live monday !!!

  • GrumpyPuss GrumpyPuss (@GrumpyPuss) reported

    @Plusnet Hi, how do I view my home broadband usage please? Can't seem to find this option after I login to your website. I'm sure I could do it previously.

  • rockne66 cato (@rockne66) reported

    @Plusnet I’ve raised a trouble ticket but it seems many people in my street have lost their connection too

  • JohnWil12559159 John Wilson (@JohnWil12559159) reported

    @Plusnet Changed from BT for plusnet. Had nothing but problems. Router is nowhere near as good. Keeps dropping out of signal. I thought it would be as good as BT being owned by them. Speeds guaranteed the same, but simply doesn't work well. Too unreliable.