Plusnet Outage Report in Thetford, Norfolk, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Thetford, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Thetford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (66%)
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Wi-fi (15%)
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Total Blackout (12%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Cleave
(@cleave_mark) reported
@Plusnet where has 24hour support gone? I have a continuing problem with my service from you and I cannot get in touch.
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Rob
(@RobL_L) reported
@JonBF23 Hi, you just need to reset your router. Plusnet use dynamic IP addresses that change if the router is reset of power interrupted. Sometimes Plusnet gives one that's abroad for some stupid reason and Screwfix geoblocks non UK IPs Hope that makes sense. Reset your router 👍
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videNNN
(@NnnVide) reported
@Plusnet my router has had a solid orange light for 15 minutes now. I’ve tried restarting it to no avail. I get the odd connection drop every month or so but only for a matter of seconds. Never this long.
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Screwfix
(@Screwfix) reported
@MilesMo09705052 Hi, we have been told that some PlusNet customers have not been able to get onto our website. If you are with PlusNet you will need to call them to unblock our website. If the issue still persists please let us know. Thanks, Megan
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Mark Cleave
(@cleave_mark) reported
@Plusnet why are there only 4 people in BT covering the whole of plusnet, EE and orange working after the 8pm and that they are only interested in whether or not my phone is stolen. That's ridiculous when my service goes down.
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Bryn Stanley
(@BrynStanley) reported
@Plusnet nearly 40 minutes holding for cust service and broadband not due to go active 17/11. Not a great start, wondering if I've made a mistake switching to plusnet?
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Rob
(@RobL_L) reported
@SM_Underwood Hi, you just need to reset your router. Plusnet use dynamic IP addresses that change if the router is reset of power interrupted. Sometimes Plusnet gives one that's abroad for some stupid reason and Screwfix geoblocks non UK IPs Hope that makes sense. Reset your router 👍
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Adam Hayes
(@mrahayes) reported
@Plusnet Hey Plusnet, it's taking ages to get thru on the phone. All I want to do is cancel my broadband contract with you, can someone help please? Cheers...
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Stevey
(@_mrs_sj) reported
@Plusnet is anyone working in your call centre today? I’ve been hold for 40mins so far. New customer and it doesn’t give a good impression so far.
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Heli G
(@HeliG75412594) reported
@Plusnet your diagnostic bot is driving my crackers. It says I need an engineer to fix my fault text next to book one and the message saying it’s cancelled it and closed my case!! Can you get it to get it a grip or what about an actual person who can help me !