Plusnet

Plusnet Outage Report in Thetford, Norfolk, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Thetford, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Thetford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Thetford, Norfolk, England 12/27/2025 21:40

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • charlottewainn Charlotte Wain (@charlottewainn) reported

    @Plusnet @plusnethelp is there an issue in RG45 area? Second time today WiFi has gone down, can’t connect to broadband. Tried everything and still can’t can’t connect.

  • ScoLee10 Scott Lee (@ScoLee10) reported

    @Plusnet hello. Any service issues in CH7 areas please?

  • chris_maker_uk Maker (@chris_maker_uk) reported

    @Plusnet what’s your support number I’m calling 0800423020

  • andy17467869 andy (@andy17467869) reported

    @Plusnet a manager was supposed to ring me at 2pm today is this the way to treat customers

  • Floozem Floozem (@Floozem) reported

    @Plusnet have lovely helpful staff but can’t provide broadband... supposed to switch Monday and still waiting! Really poor

  • danmc76 dm (@danmc76) reported

    @itsPaulinaIrena @Plusnet @plusnethelp Awful service provider and service!

  • gman1406 Gareth (@gman1406) reported

    @Plusnet I won't be available at all for the next few days so I'll get in touch with timeslots when I am free so I don't miss any appointments and if the issue persists. I'll just have to use my mobile data for now. Just an FYI I also replaced the micro filter which didn't resolve it.

  • edwardocollins Ed Collins (@edwardocollins) reported

    .@Plusnet I've been trying to raise a support ticket to query why I'm still being charged my old rate despite starting a new contract months ago, but can't, as there seems to be no way to contact you except phone (not convenient ATM), a useless chat agent, or on here. #nothelpful

  • ClaudeB82353076 Claude Bailey (@ClaudeB82353076) reported

    @Plusnet How much will it cost to cancel my contract, please?

  • gman1406 Gareth (@gman1406) reported

    @Plusnet Hi my internet has been down again since about 2pm with no sign of it working. Happened on Monday too but seemed to resolve itself after a while, unlike today. Can you look into this please.