Plusnet

Plusnet Outage Report in Thetford, Norfolk, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Thetford, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Thetford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Thetford, Norfolk, England 12/31/2025 16:40

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (63%)

    Internet (63%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

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Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • PhotosOfFoxes FoxesandMore (@PhotosOfFoxes) reported

    @Plusnet I find it bizarre that @Plusnet has made no announcement at all about this lack of email situation. I have paid postage for an ebay sale and await the EMAILED label to print. £8 down the drain then? Or might you resolve the issue soon? Reply please!!!

  • StephBirdArt Steph Thorpe 💙 (⧖) (@StephBirdArt) reported

    @Plusnet Still no emails, saying still cannot log in etc. How long is this going to go on. We use it for business and its now causing problems.

  • NickMoyes NickMoyes (@NickMoyes) reported

    @outagedetect It was a 24 hour email outage for most people, not 10 minutes. And problems are still ongoing as I type this. Appalling time delay by #PlusNet to fix this.

  • Torikit Victoria Kitchiner (@Torikit) reported

    @Plusnet So will you be restoring all the emails from the 24 hours when your system was down?

  • jayengee35 John Green (@jayengee35) reported

    @owls1956 A lot of my daily messages are late and it still isn't going from my phone. #Plusnet #Email problems.

  • Jmoreels Jonathon Moreels (@Jmoreels) reported

    @HelenMy48 @Plusnet Same problem here!

  • mourneshiker Mournes hiker (@mourneshiker) reported

    @Plusnet @AndyRead78 Still not working - just sits and keeps trying to connect to the imap server then I get a fail message - try again.

  • MLawsonDesign Mark Lawson Design (@MLawsonDesign) reported

    @Plusnet email & account questions for you today 11/11/21 07:30 1, have you fixed the 24 hour+ email outage? 2, were undelivered emails all queued and will arrive today, or are they all lost? 3, has the server been hacked? Do we need to change passwords? 4, compensation £ ?

  • HelloFromMarcus Marcus Green (@HelloFromMarcus) reported

    At some point last night @Plusnet spat out a single email. Aside from that it is now 33 hours without working emails. Goodness knows what has happened, but their credibility is on its knees. Totally disgraceful shambles. Abysmal service. Avoid like a camel bourne flea infestation

  • brushhead71 Robert Wilson (@brushhead71) reported

    Well @Plusnet am glad I have my own paid email service. How do business customers go on if they rely on the email service. I remember the last major email disaster in about 2008 and that dragged on for about a week.