Plusnet Outage Report in Thetford, Norfolk, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Thetford, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Thetford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (13%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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The Asperger Gamer
(@AspergerGamer) reported
I thought @virginmedia customer service is bad. @TalkTalk takes the cake though. Got transferred over, in circles, to the point I spoke to the same people multiple times. And can't talk to complaints. I've had a line with @Plusnet for 2 years and only 1 issue. Fixed it in hours.
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Chris Mc🇪🇺🇮🇪🏴
(@chrismcg21) reported
@DMinghella I’ve given up with BT after decades of mediocre service. Now with Plusnet who seem ok. I was persuaded by the price and adverts showing likeable Yorkshire folk!
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Ravensgate Arms
(@RavensgateArms) reported
@Plusnet we’re still waiting four our new router and can never seem to get through on the phones. Can someone get back to us and let us know it’s on its way please?
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JB
(@J_a_n_e_yB) reported
@NOWHelpTeam Hi yes, says it’s lost internet connection. We checked with PlusNet but no issue on the line/router. I spent an hour on the phone with NOW a few weeks ago where we did updates and factory reset but no good. If I ring you it’s says “sort TV issues online”, which I can’t.
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Kathryn Edwards
(@klebpt) reported
@Plusnet I sent you a DM at 10am regarding my ongoing lack of mobile signal but have yet to receive a response? This is appalling customer service!
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Citymikeuk
(@Citymikeuk1) reported
@Plusnet can’t even watch a full film with my internet never mind fly a sodding plane
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Owen M 🏴
(@owen_m6) reported
@Plusnet Can I get online for more than 5 minutes without my internet going down? Not for the past 3 days!
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Anna D
(@AnnaD1979) reported
@Plusnet Shocking customer service - no common sense. Simple issues unresolved, even closing my non existent account is an issue. Please close my account, remove my details & leave me in peace - please
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Mustdriveslower🇬🇧🇺🇸🇮🇱
(@Mustdriveslower) reported
@spikeyspud @spikeyspud it is like this in a lot of places. In fact more and more. I recently had x3 interactions with #Plusnet in which in one I was told like you wrong info and x2 was told actions that were never implemented. People get you off the phone safe that there is no culpability!
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Capitan Bea
(@CapitanBea) reported
@DMinghella I was told by #Plusnet (#BT) that wifi isn't considered an essential part of their broadband package (WTF) therefore they don't guarantee that it will work..