Plusnet

Plusnet Outage Report in Thetford, Norfolk, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Thetford, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Thetford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Thetford, Norfolk, England 12/08/2025 17:25

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

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Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Signedbysophiee Soph ✨🇯🇲 (@Signedbysophiee) reported

    Hello @Plusnet I want to make a complaint ASAP. How do I do this WITHOUT calling you!?

  • Love_Austria007 RoamingLiz (@Love_Austria007) reported

    @Plusnet have sorted our internet out at the bungalow on the day they said it would be switched on. Good customer service with regular updates including a DM service on here. Thank you. I would be moaning on here if it had gone badly so feel I should give praise where due

  • Ray60107381 Ray (@Ray60107381) reported

    @Plusnet customer service at Plusnet which used to be good has taken a nose dive as you can’t even email them now. As a long term customer I’m off. There are so many other providers now who are cheaper, check them out.

  • NotreRene Our René (El Dios) (@NotreRene) reported

    @Plusnet is absolutely awful. Streaming TV is worse than when the aliens took out a satellite in Independence Day.

  • Charlbeck71 Charlbeck Jewellers (@Charlbeck71) reported

    @Plusnet "Steps taken to resolve: I've tested your phone service and found a loop fault. We require an engineer to visit the property." From Your colleague James. 17/10/2022 15:32 The previous openreach engineer said the problem had been resolved. He never visited the property either.

  • AliceMerray Alison 🌈 ❄🇪🇺 ⚫ (@AliceMerray) reported

    @Plusnet Wireless. It was all fine till relatively recently. We streamed video without issue. Now even a little embedded twitter video won't play without several buffering pauses & iplayer or netflix/prime unusable.

  • ChloeRaccoon Chloe Raccoon (@ChloeRaccoon) reported

    So the cabinet a @plusnet connection is on for a charity is down _again_. Down for a week, up for a week, down again today. No data. This means no phones either.

  • ChloeRaccoon Chloe Raccoon (@ChloeRaccoon) reported

    Ticket with @plusnet: Fault Description: Unstable broadband Actual reported fault: total lost of vdsl, unable to sync with the cabinet. Nice and accurate fault reporting there.

  • Kingston8Joan Joan Kingston (@Kingston8Joan) reported

    @Plusnet this will be the third time tweeting you with zero response. A monumental customer service failure that has left me deeply upset. Your team have, once again, lied to me and caused significant upset

  • WayneyoWayne wayne Tavit (@WayneyoWayne) reported

    @Plusnet Will you be allowing customers that are eligible for social tariffs with companies that offer them, the opportunity to cancel their contract with you and take advantage of the help that is being offered them?