Plusnet

Plusnet Outage Report in Thetford, Norfolk, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Thetford, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Thetford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Thetford, Norfolk, England 11/28/2025 22:20

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Tangoman68plus1 Tangoman69 (@Tangoman68plus1) reported

    @Plusnet Despite assurances line would be activated by midnight, it hasn't happened. Can someome please get back to me first thing in the morning to sort this out. As a new customer, this is not a good start. Thanks.

  • AMJ1981 Andy Johnson (@AMJ1981) reported

    @h_dennett @Plusnet I’d cancel anyway, they’ve cut my phone off twice this week due to supposed payment issues even know payments have been made and it’s actually an issue with their system

  • crashgoggz Gordon Watson (@crashgoggz) reported from Oldmeldrum, Scotland

    @Plusnet I'm trying to move over to plus net from BT. I've got fttc but the website won't let me sign up. Any help?

  • Seniormp Martin S (@Seniormp) reported

    having a problem with my WiFi so called @Plusnet what great service quick to answer and very efficient and friendly... :-) sorry I did not get the guys name...

  • BrigBaker Brigitte Baker (@BrigBaker) reported

    @Plusnet Only discovered this am from another call to Plusnet (last one 2 days ago) there's a problem in my area (PO16) & the expected fix won't be until 2mrw pm. Am a home based worker, this has really messed up my work this week, need issue to be resolved asap please....

  • h_dennett Helen Dennett (@h_dennett) reported

    @AMJ1981 @Plusnet I’m tempted. I had to call them twice, so was on hold for over an hour in total, only to be told that their systems are having problems so I need to call back tomorrow! The only problem is that it’s one of the few networks that works in my village.

  • Plusnet Plusnet (@Plusnet) reported

    @LongbowBaz Hi Baz. Thank you for getting in touch. Are you attempting to send texts to short code numbers. If so, these aren't supported on our network I'm afraid. Regards, Emily Plusnet Leeds 🌞

  • evejam Evejam (sign name: hammer) (@evejam) reported

    @Plusnet how can deaf people contact you please, I don't do phone calls, need email address or online messaging. I want to make a complaint 😡😡😡😡😡

  • PCornish5 P Cornish (@PCornish5) reported

    @CornwallLive I was moaning about my Plusnet mobile contract increasing in April... but seeing how Plusnet (with other providers) have stepped up to help loved keep I touch between UK and Ukraine... Well good for you!

  • suri_rachit Rachit Suri (@suri_rachit) reported

    @Plusnet I switched to Plusnet mobile this week and had requested to port my existing number. My number was deactivated with existing provider on Wed noon however it is still not activated with Plusnet. Not getting satisfactory response from customer service. Please help.