Plusnet

Plusnet Outage Report in Thetford, Norfolk, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Thetford, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Thetford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Thetford, Norfolk, England 12/12/2025 20:25

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

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Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • josilee josi henshall (@josilee) reported

    Been let down by @plusnet - 30 days ago we were assured that our Internet would be up and running today only to find out after chasing them that it won't and they dont know when it will be - appalling service!!

  • Gezzabean Geraldine McGinnity (@Gezzabean) reported

    @Plusnet extremely disappointed with the service from Plusnet. Accout opened based on a welcome gift. My retired mum missed the email to ‘claim’ the gift, and there is no apparently nothing they can do! So poor

  • EarlHaig2 Earl_Haig (@EarlHaig2) reported

    @Effiedeans @TalkTalk @Plusnet I've switched from BT to Sky to Plusnet, never had any issues or gaps in service I assumed the *** from openreach just rocks up and moves the cable about at the exchange/box on change over day

  • TrackMinded_ OneTrackMinded (@TrackMinded_) reported

    @Plusnet Hello. I bought an upgrade package from you yesterday and was meant to receive the upgraded speed yesterday, yet I still do not have it. I have no emails or messages indicating delay. Can you please help?

  • apn1179 Anne Nash (@apn1179) reported

    @Plusnet @Plusnet link is broken LInk giving this message404. That’s an error. The requested URL was not found on this server. That’s all we know.

  • ROTTERTRON Clive Cooper (@ROTTERTRON) reported

    @EmmaGB90 Never again for plusnet for me! I suffered a year of pain with them. Sometimes I only got 5mbps

  • guitar_mystic MysticGuitarGuy (@guitar_mystic) reported

    @MarcAllera @EE That's really good news @MarcAllera but can you tell me why your 'refund system' is broken? It's now 6 weeks since Plusnet suppose to refund what's owed to me. Raised complaints and spoken to 3 'advisors' with no sign of resolution. Have a nice day.

  • warrenha8 Harry (@warrenha8) reported

    @Plusnet I'm cancelling my DD and cancelling your service. If itslike this at the start then what's it going to be like going forward. Absoulte joke

  • oostapoosta Laura (@oostapoosta) reported

    @josilee @Plusnet That's really poor.... especially when you gave them such notice??? @Plusnet what you playing at?? Xx

  • andrewfq Andrew Q (@andrewfq) reported

    @Plusnet Not necessarily moving, wanting to lodge notice so if I do, am not stuck paying x weeks at higher rate after end of contract. Possible may stay, but looking to cover bases at the moment. Have anxiety issues so can't use the phone to discuss with your team. No virgin in my area.