Plusnet

Plusnet Outage Map

The map below depicts the most recent cities in the United Kingdom where Plusnet users have reported problems and outages. If you are experiencing problems with Plusnet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Plusnet users affected:

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 102
Glasgow, Scotland 37
Halifax, England 27
Hammersmith, England 25
Birmingham, England 23
Blackburn, England 19
Hackney, England 18
Croydon, England 13
Batley, England 12
Oldbury, England 11
Cardiff, Wales 11
Margate, England 10
Newcastle upon Tyne, England 10
Bristol, England 9
Ilkeston, England 9
Manchester, England 8
Quidhampton, England 8
Edinburgh, Scotland 7
Normanton, England 6
Southwark, England 6
Portsmouth, England 6
City of Westminster, England 5
Paddington, England 5
Southend-on-Sea, England 5
Northampton, England 5
Abbots Langley, England 5
Wisbech, England 4
Chester, England 4
Newham, England 3
Poplar, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • MorrisJonathan Jonathan Morris (@MorrisJonathan) reported

    @Plusnet email down?

  • Booky_Lillz Lilz or Leila #EYMatters #TeamEarlyChildhood (@Booky_Lillz) reported

    I have 11 hours to switch internet providers I'm down to Sky or @Plusnet . I need opinions and feedback from people who have either or have had both please. @Nazmameah1

  • claire_fabi Claire Fabi (@claire_fabi) reported

    @Plusnet Oh no need! Engineer has been out and fixed the problem already!

  • RxFaiyazAhmed FaiyazAhmed (@RxFaiyazAhmed) reported

    @Plusnet you have left me helpless. Put my order through for internet and phone on 11th Jan. Since then hanging between sky and Plusnet customer service agents as Plusnet cannot transfer my line.Paying hefty std tariff to sky for no reason.Its been 23 days and not been resolved.

  • jessrobyn25 Jessica Green (@jessrobyn25) reported

    @Plusnet I have been having a lot of problems with my internet cutting out this afternoon, I am unable to call to discuss, is there anything that you are able to help with?

  • richardhulme Richard Hulme (@richardhulme) reported

    @virginmedia internet costs, 21 years customer and you are now so uncompetitive. You doubled my costs to £54 for 50mb take 30 mins to speak to the team and you offer £37 cheapest deal when competitors are around £20 terrible!! @VodafoneUK @Plusnet

  • MissHoggMods Miss H (@MissHoggMods) reported

    @Plusnet hi, brand new customer now waited more than 3 days for SIM to arrive & number has already been ported over. Unable to make or receive any phone calls atm which poses a HUGE problem for me - not least, I can't call you to speak to someone to resolve the issue! Help plz.

  • ChrisJames452 Chris James (@ChrisJames452) reported

    @Plusnet what a shocking company you are after being passed from pillar to post most of the afternoon without getting my problem resolved you're charging me for a service I've not even received shocking avoid this shocking company fuming

  • drjohnbayliss John Bayliss (@drjohnbayliss) reported

    @Plusnet Just had to terminate my contract with you as you want £25pm keeping old hub. Took out new customer deal at £22pm with new hub. Can’t keep my number, can’t have a set switchover day. Not exactly world class service, but I’m saving £3 a month and have a new hub.

  • BerryandEmmett Berry (@BerryandEmmett) reported

    Hi @Plusnet. I've been having problems with my internet for the last 12 months but lately it has been getting worse. I've tried plugging the router into the main socket etc but nothing seems to help. Any advice? I will have to change providers if it can't be improved.

  • ChrisJames452 Chris James (@ChrisJames452) reported

    @Plusnet what a shocking company you are after being passed from pillar to post most of the afternoon without getting my problem resolved you're charging me for a service I've not even received shocking avoid this shocking company fuming

  • t0m_tc Tom Collins (@t0m_tc) reported

    @Plusnet The transfer of my phone line to Plusnet was supposed to take place yesterday but I haven't heard anything to say it's completed, and it's still showing as pending in my account - are you able to help, please?

  • Plusnet Plusnet (@Plusnet) reported

    @watton2_karen Hi Karen, thank you for getting in touch and I'm sorry to hear you're experiencing problems with your connection, If you could DM me your account username I'd be happy to run some tests on your line. Duaine - Plusnet Sheffield

  • Plusnet Plusnet (@Plusnet) reported

    @RxFaiyazAhmed I'm sorry to hear about the issues you are experiencing. Please could you direct message us your username and we will investigate this for you. Dylan Plusnet Sheffield.

  • ChrisJames452 Chris James (@ChrisJames452) reported

    @Plusnet what a shocking company you are after being passed from pillar to post most of the afternoon without getting my problem resolved you're charging me for a service I've not even received shocking avoid this shocking company fuming

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