Plusnet Outage Map
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Plusnet Most Affected LocationsOutage reports and issues in the past 15 days originated from:
Plusnet CommentsTips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Plusnet Issues ReportsLatest outage, problems and issue reports in social media:
Seriously the service by @Plusnet is atrocious ... held on the 📞 for 1 hr 20 mins then when someone did pick up they put the phone down! Is this how you serve your customers!
@virginmedia can you please explain why, as an existing customer I have to £45 for broadband and new customers pay £33 for the same service #timetochange #NoDeal @Plusnet @Sky10mbps
@dieseljack3 @plusnethelp Exactly Jackie! I had the same thoughts just this week. Not only have I found their Technical Support to be useless but some of the agents have an attitude problem. This is the second time I’ve been with PlusNet & less than impressed with their customer service. Nothing’s changed
@Plusnet Poor. A company (I have been with for years) that offers a price and then takes £13 a month more because ‘it can’t apply the discounts’. Lots of hassle. Buyer beware- until problems sorted- keep away.
@Plusnet Hi. Internet has been down since 10:30pm. All lights green, but no internet light at all. Not the first time this has happened recently. No way of contacting you guys after 10pm. Please advise. #nothappy
@Plusnet my sister has taken up broadband with you. You've cancelled previous supplier promising it would be done yesterday. That didn't happen & 3 further failed attempts they have been told it will be done on 19th. This is a a terrible impression and start for a new customer!
@plusnethelp You can answer the phone and you can sort out the fault on my business line, it should not take three and a half hours to get through to a fault service I’m on 07860230570 re land line 01233720474 that’s if your interested which would be a miracle as nobody else At plusnet are
@bt_uk Thanx BT. Still not sure about your Customer Service on phone lines. Bad enough when there are problems let alone apparently outsourced. Plusnet potential perhaps.
@Plusnet terrible service SH👎T
@Iceship @plusnethelp @Plusnet Been a customer since 1998 dialup or 2002 on the broadband account - they have there ups and downs - but mostly can sort my own issues. Moved to VM due to faster speed both down and up - will be years before BT FTTP.
@Plusnet Where is CEO, he needs 2 authorise my compensation payment but has been refusing 2 do so 4 over 2yrs. This Cowboy provide does not provide. 2 wks No service=No compensation=No reply from CEO=Zero customer service. The front line Bandit staff refuse 2 help. Avoid plusnet!
@Plusnet #DoYouProud So our plusnet Internet stopped working thursday. After waiting half hour to get through to customer services, it was answered and hung up. 4 times this happened. On 5th call, was promised a call back at 6pm. Never happened. So just ordered BT Broadband.
@plusnethelp @Plusnet Excellent - despite the notes all over my account to switch mail only once migration away completes so I do not loose email access as been customer since 98 - going to take time to re-do emails. I cant now collect mails!
@Plusnet I have had download speeds of around 1.2 mbps for 9 days. You still don't appear to be any closer to fixing the issue
Actually want to cry over @Plusnet not working all day I have so much I need to be doing @plusnethelp #worstwifiever