Plusnet

Plusnet Outage Map

The map below depicts the most recent cities in the United Kingdom where Plusnet users have reported problems and outages. If you are experiencing problems with Plusnet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Plusnet users affected:

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 160
Manchester, England 44
Leeds, England 30
Birmingham, England 23
Glasgow, Scotland 20
Tower Hamlets, England 19
Croydon, England 18
Harringay, England 15
Leyton, England 14
Bristol, England 13
Islington, England 12
Edinburgh, Scotland 12
Southampton, England 12
Reading, England 11
City of Westminster, England 10
Hackney, England 9
Bradford, England 9
Newcastle upon Tyne, England 9
Upminster, England 9
Ealing, England 8
Enfield Town, England 8
Bermondsey, England 7
Fulham, England 7
Derby, England 6
Hampstead, England 6
Nottingham, England 6
Liverpool, England 6
Cardiff, Wales 5
Poplar, England 5
Camden Town, England 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • SenseiAsad Asad Mustafa (@SenseiAsad) reported

    @Plusnet Thanks, internet is still down, is there an updated estimate on this?

  • Autist_Writer Darren Scothern (@Autist_Writer) reported

    Trying to order broadband online for my new flat. Plusnet only install Mon-Fri office hours. *cancel* BT want me to commit to paying before choosing an installation date, FFS. *cancel*

  • bednarski_n NBednarski (@bednarski_n) reported

    @Plusnet are you going to sort out your WiFi issues or are you gonna palm me off too?

  • George53948034 George (@George53948034) reported

    @Plusnet No luck fixing it - since this has been a problem throughout the few months we’ve been on Plusnet, is there a different solution or a way we can get a new router?

  • Plusnet Plusnet (@Plusnet) reported

    @thatfkingguy Hi there, I'm sorry to hear about this. If you're still having the same broadband issues, please send across your Username via a DM so we can look further into this. - Curtis, Plusnet Sheffield

  • Trekky2012 Mark (@Trekky2012) reported

    @onevoicesinging @Plusnet Problem is they only have 1 router and it’s rubbish. Supposed to get up to 76mb which is ok on wired connection but generally only get around 30mb on wireless 👎

  • Plusnet Plusnet (@Plusnet) reported

    If you have a problem, if nobody else can help, and if you can find them, maybe you can contact... the Plusnet Social Team. 😎 Send us a tweet if there's anything you'd need help with today.

  • bednarski_n NBednarski (@bednarski_n) reported

    @Plusnet Waited 2 hours for a call back. You’ve ignored one message from me this morning and one from my girlfriend. A company who pride themselves on customer service , you aren’t doing great are you?!

  • salchall Sally Challoner (@salchall) reported

    @MissyP187 @Plusnet After posting that I got thru to customer service and he was really helpful!! Talked me thru charging wireless channel and it's better!

  • McDougallSophia Sophia McDougall, MSt (@McDougallSophia) reported

    @Plusnet Internet went down late last night. This morning all claimed to be fine: lights blue, supposedly connected, but couldn't get online, except, intermittently, YouTube. No fix I tried worked.

  • Oliver_A_Packer OP (@Oliver_A_Packer) reported

    Shocked at the level of service from @Plusnet. My internet is down. My wife is having to tether to her phone to work and I cant watch telly because it uses the internet. I was told on the phone it could be Thursday before the external issue is fixed. ...

  • nippler10 peter ellis (@nippler10) reported

    @Plusnet I have red light on the 2 plugs that came with my router (not sure what they're called). I have an Internet connection and have tried resetting the plugs. Nothing works. Any idea on a fix

  • meta127 Name Not-Important (@meta127) reported

    @Plusnet Yeah, but I can't register for notifications. Anyway, the problem's back this morning after having got better yesterday evening. No signal. The EE site doesn't think there are any problems locally, so where do we go from here?

  • elizabethberre1 Elizabeth Berrett (@elizabethberre1) reported

    If you’re a student, please never go with Plusnet. My housemates and I have been waiting since 20th September for a router to be delivered. All we are being told is that they’ll send a new one out. No accountability whatsoever to find out what’s happening. Absolute joke @Plusnet

  • BrizzleRocker BrizzleRocker (@BrizzleRocker) reported

    @Plusnet Your contract (BT?) engineers are letting you down. Three no-shows at my elderly mother-in-laws install. We're on the last week of Virgin notice and could lose the phone number. As a customer who recommended you this is very dissapointing.

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