Plusnet

Plusnet Outage Map

The map below depicts the most recent cities in the United Kingdom where Plusnet users have reported problems and outages. If you are experiencing problems with Plusnet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Plusnet users affected:

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 180
Manchester, England 76
Birmingham, England 55
Croydon, England 39
Hackney, England 37
Leeds, England 31
Ealing, England 28
Tower Hamlets, England 23
Islington, England 20
Bristol, England 19
Sheffield, England 16
Liverpool, England 15
Paddington, England 15
Cardiff, Wales 14
Glasgow, Scotland 14
Leyton, England 13
Enfield Town, England 13
Reading, England 13
Southwark, England 12
Newham, England 12
Nottingham, England 11
City of Westminster, England 10
Bermondsey, England 10
Bradford, England 10
Fulham, England 8
Poplar, England 8
Leicester, England 8
Slough, England 8
Newcastle upon Tyne, England 7
Edinburgh, Scotland 7

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • NeilSmithJones Neil Smith-Jones #FBPE 🇪🇺 🇬🇧 (@NeilSmithJones) reported

    @plusnethelp @plusnet Off the air again this morning, of course the service status page is all green...

  • BordenLucy Judith Lucy-Borden (@BordenLucy) reported

    Left @plusnet @plusnethelp 4/11/20, transferred to new ISP. They’re still taking payment from me - 3 so far - for a service they’re not providing. Contacting Plusnet is a nightmare so am glad I left after decades with them, just want my money back though!

  • Colsy18 Colin Ward (@Colsy18) reported

    @Plusnet How long will your online chat service be offline for please?

  • jonbradbury Jon Bradbury  (@jonbradbury) reported

    @highwaylass @Plusnet @plusnethelp 95% of the time it’s too many nearby routers all on the same channel. Change wifi channel at the router, or try disabling 2.4, or 5ghz, mine are all on the 5ghz, got a customer where have to set them all on the 2.4. Also some kit likes the 2.4 & 5ghz to have separate names

  • Hedgewise Kathryn Allen OUSA (@Hedgewise) reported

    So @Plusnet says on some pages of it's customer help that you can call them at 7.30 am... ring and the machine says 8.00 am

  • highwaylass Highwaylass (@highwaylass) reported

    @rhydsnewi @Plusnet @plusnethelp Sorry. There’s a 2,000 comment thread about it on the Plusnet forums, it’s clearly a system problem

  • BeatrixMcIntyre Beatrix McIntyre (@BeatrixMcIntyre) reported

    @Plusnet I was on hold for 37 minutes, and then you dropped my call. This is appalling customer service.

  • Ashleig35284200 Ashleigh Hill (@Ashleig35284200) reported

    @Plusnet my broadband is down, I tried phoning for a total of 4 hours yesterday and no answer. Can someone respond

  • recaro001 Rich (@recaro001) reported

    @plusnethelp I have had my plusnet broadband a few months and the wifi is constantly dropping out. The speed check I do on my laptop looks fine but I regularly have issues with teams freezing which is a new issue since I switched from sky

  • G_D_Hume Graham Hume (@G_D_Hume) reported

    @SQRLTV @virginmedia Unfortunately loyalty isn't rewarded with alot of these companies, in fact I found Plusnet one of the few that does reward customer Loyalty. You're best to pitch them against each other and go from deal to deal every 18 months.

  • SheffySheffield Simon Sheffield (@SheffySheffield) reported

    @Plusnet this is the worst internet provider I have ever had customer service is appalling.

  • BeatrixMcIntyre Beatrix McIntyre (@BeatrixMcIntyre) reported

    @Plusnet Does anyone ever answer your customer service number?

  • JustinDouglasUK Justin Douglas (@JustinDouglasUK) reported

    Help @plusnethelp please! I have been a customer for years: great service, fast call answering... but the past 3 days I am queueing over 45mins, & have to give up. Very worrying: my parents' plusnet home move service has failed: they are 75 & need to be on the phone. Please help!

  • hancoxrg Richard Hancox (@hancoxrg) reported

    @plusnethelp I do hope that each and every customer leaves plusnet behind. Appaling phone attitude when you can get through, rubbish broadband reliability, non existent email or complaints process and no refund for your shite service.

  • harrtab Sandy harrison (@harrtab) reported

    @plusnethelp Really unhappy at the deteriorating service from Plusnet. Zoom sound is terrible to others and our video flicks between colour and black and white. This is not what I signed up for. Please sort asap

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