Plusnet

Plusnet Outage Map

The map below depicts the most recent cities in the United Kingdom where Plusnet users have reported problems and outages. If you are experiencing problems with Plusnet, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Plusnet users affected:

Less
More

plusnet Hero Image

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 113
Glasgow, Scotland 29
Blackburn, England 22
Birmingham, England 21
Hammersmith, England 20
Hackney, England 17
Batley, England 13
Halifax, England 13
Bristol, England 12
Manchester, England 11
City of Westminster, England 10
Cardiff, Wales 9
Newcastle upon Tyne, England 8
Ilkeston, England 7
Oldbury, England 7
Croydon, England 6
Reading, England 5
Newham, England 4
Paddington, England 4
Poplar, England 4
Watford, England 4
Northampton, England 4
Normanton, England 4
Islington, England 4
Wisbech, England 4
Margate, England 4
City of London, England 3
Southall, England 3
Southend-on-Sea, England 3
Southwark, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • JuanCar20330608 Martin Adan (@JuanCar20330608) reported

    @Plusnet on the first place, we should have been debited through our bank account. It didn't work. We don't know why and you can't explain. Then we tried to pay for days online, by phone, and doesn't still work. We explained our online exam issue. No solutions by your team....

  • 6mapz JT 🇿🇲 (@6mapz) reported

    @jcolesnotes @Plusnet one of your customers ft is always reconnecting pls help 😪

  • klebpt Kathryn Edwards (@klebpt) reported

    @Plusnet I sent you a DM at 10am regarding my ongoing lack of mobile signal but have yet to receive a response? This is appalling customer service!

  • GarfieldTheCa15 GarfieldTheCat (@GarfieldTheCa15) reported

    @Plusnet I've had an email saying my home phone service is active, does that also mean the broadband service shpuld be live as well?

  • dyson_jonathan jonathan dyson (@dyson_jonathan) reported

    Why has my inter et gone down @Plusnet

  • Hathers46allout AdamHathaway (@Hathers46allout) reported

    hmm @Plusnet my BT Sport not working. England have just scored 500 and it has stopped.

  • CuddlerDuck Blaximus Longwood (@CuddlerDuck) reported

    @SeagullDC @Plusnet Plusnet will be losing my business for the way they have treated you. Kicking a man while he's down.

  • BarkingmadBets BARKINGMAD BETS (@BarkingmadBets) reported

    @Plusnet hi. I have sent you a PM regarding my Internet problem. No response as yet. Can someone reply please when possible. Thanks

  • MarkJon80194532 Mark Jones 🇺🇦 (@MarkJon80194532) reported

    @Plusnet I am trying to set up a new email mailbox but when I click to manage my email, it takes me the billing and payments page. It does this if I try to go through the help pages too. Is there a problem with accessing this page? Thanks

  • Plusnet Plusnet (@Plusnet) reported

    @911Amelia I'm sorry to hear about the issues you are experiencing. Please could you direct message us your username and we will investigate this for you. Dylan Plusnet Sheffield.

  • Darrin_Andrews1 Darrin Andrews (@Darrin_Andrews1) reported

    @Plusnet well after having 2 days of internet issues with speeds less the 5 mg and then calling customer services this evening only to on hold for 40mins and then when they do answer they then hang up… Plusnet please come back to me before I change my account.

  • greiang Angus Greig (@greiang) reported

    Poor show @Plusnet & @BTOpenreach1 . I’ve now been without broadband or home phone line for over a week. I’m severely regretting my decision to try to swap provider. “we’ll do you proud”…not this customer you haven’t. Sort it out now, or I will pull the plug on changing

  • MarkJon80194532 Mark Jones 🇺🇦 (@MarkJon80194532) reported

    @Plusnet Hi Jodie This is still not working. It still goes to the billing and payment page Thanks

  • eva_angel9 angel 9🌸eva🌸💕🇨🇦🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🇺🇸 (@eva_angel9) reported

    @keldaaa I’m with plusnet been with them for years great service and under £30 a month. Also there is now Zoom that lm told is a good one fibre broadband also under £30

  • The_X_Stitcher Lady Jen Furby- Mugnate (@The_X_Stitcher) reported

    @Plusnet hello, can you help? Phone hasn't stopped ringing all day with spam calls. Literally every 10 mins.

Map Check Current Status