Plusnet Outage Map
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Plusnet Most Affected LocationsOutage reports and issues in the past 15 days originated from:
|City of Westminster, England||21|
|Newcastle upon Tyne, England||10|
Plusnet CommentsTips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Plusnet Issues ReportsLatest outage, problems and issue reports in social media:
@plusnethelp Hello a plusnet customer who is being continously month after month wrongly billed every month i have to call in and then im refunded. This is a direct breach of my contract as i have to wait for a call handler and this is taking my time every month!!!!!!
@plusnethelp your service is appalling. I’ve been trying to log into my account for 3 days now and for some reason your site is down for me. I can’t use youview apps, pay my bill and I’m not wasting hours waiting on the phone. I’m leaving Plusnet after 3 months of crap service!
@Ofcom Can you help with this? Both my wife and I work from home and are unable to do so due to this mess. @plusnethelp @Plusnet
@Plusnet In the process of moving to your broadband service I have been disconnected by my current provider. You were due to take over the service today but have not done so. I'n unable to get through on your telephone line. Can you get in touch to discuss the matter?
@amyjaybritton Well done getting through. I spent most of the morning a couple of months back trying to get in touch with Plusnet over my broken broadband, not something you need when you're working from home. O2 used to have the best customer service, they were happy to chat all day
@Plusnet I messaged Plusnet support on the 17th and I still haven't received a reply
@howiehok3434 Only down side is that, Plusnet's wifi routers are actually a disgrace.
@Plusnet Why is it impossible to contact Plusnet customer service as an existing customer? Sales people are available, but technical support is not. It's the middle of October, you can no longer blame COVID.
@virginmedia What are these faults tho? I was with @Plusnet for 4 years with not a single fault. No refunds ever applied either, we’re paying for a premium service but @virginmedia not fulfilling their end of the bargain. Combined with 1st day of our newborn too 🤯🤯
@plusnethelp Hi can I get some help with my Plusnet Broadband please?
@UswitchUK @Plusnet How?! They’re customer service skills are shocking
@Plusnet again a disappointing customer service from you.... no reply to any of my contact ... poor show again
God @Plusnet get your **** together. Two days in a row now ive lost internet completely at like 1 or 2 am. 😠 customer support isnt available at all after hours and it keeps happening, as well as my service being slow. Dog **** company.
from Aberystwyth, Wales
@Plusnet My internet has suddenly gone down - are there any network faults or planned outages in the Aberystwyth area that you're aware of?
@plusnethelp didn’t ever reply to any tweets or DMs. It’s been several days. Classy customer service there, @Plusnet 🙄