Plusnet

Plusnet Outage Map

The map below depicts the most recent cities in the United Kingdom where Plusnet users have reported problems and outages. If you are experiencing problems with Plusnet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Plusnet users affected:

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 66
Hammersmith, England 18
Hackney, England 15
Glasgow, Scotland 12
Birmingham, England 12
Blackburn, England 10
Batley, England 8
Abbots Langley, England 7
Oldbury, England 6
Manchester, England 5
Newcastle upon Tyne, England 5
City of Westminster, England 5
Cardiff, Wales 5
Portsmouth, England 5
Halifax, England 5
Croydon, England 4
Ilkeston, England 3
Bristol, England 3
West Bromwich, England 3
Normanton, England 3
Newport, Wales 3
Harringay, England 3
Greater London, England 3
Reading, England 3
Newham, England 2
Sevenoaks, England 2
Shrewsbury, England 2
Northampton, England 2
Doncaster, England 2
Derby, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Olliecroston Ollie Croston (@Olliecroston) reported

    @Plusnet Hi Plusnet. Any reports of problems in Bristol? Had the internet drop out 7 times so far today. Any planned maintenance work going on?

  • MattSLunn Matthew Lunn (@MattSLunn) reported

    @Plusnet total blackout internet service in the York area today...

  • Eden0882 Dave Eden (@Eden0882) reported

    @Plusnet I'm constantly having to restart my router multiple times a day to get board and connected, registered a ticket no reply and now the Plusnet website isn't working correctly and states I'm changing my package....why have the service standard declined so quickly?

  • HoustonMargaret Margaret P Houston (@HoustonMargaret) reported

    @Plusnet Thanks - have got the email. Is there any way to fix internet access now I'm using the test socket, as a stopgap while I organise an engineer?

  • Abii_Mae Abi (@Abii_Mae) reported

    @Plusnet I've sent a DM. My internet is once again not working. I'm sick of this.

  • RicardoMcC Richard McCall (@RicardoMcC) reported

    @Plusnet can someone get me an update on my broadband connection please? Question ID 214367300 in the help assistant. I’ve been waiting 2 days with very patchy internet and no response. Thanks

  • gemcol79 Gemma Collins (@gemcol79) reported

    @Plusnet are there outage issues today in Halifax area? I'm connected up and.... nothing. Three hours of fun & games and no work. #dropindropoutdropoff

  • james_lewis James Lewis (@james_lewis) reported

    @plusnethelp our new broadband service has worked for approx 45min before the Internet stopped again, not great! This is the 21st Century, where is uninterrupted-or-near switchover? @Plusnet

  • JordanCaunce Jordan Caunce (@JordanCaunce) reported

    @Plusnet my internet is down and has been since 1am. Tried all the usual things to get it back up but their not working.

  • Katie09cymru Kathryn Edwards (@Katie09cymru) reported

    @plusnethelp hi, I'm now living in Dubai and wish to cancel my monthly Plusnet SIM. How do I do this? Also, is there any way of keeping my number for when I return in a few years' time?

  • ulrsor Ulrik (@ulrsor) reported

    @Plusnet I've been having wifi issues for the last few months, with the connection dropping out for a minute a few times every day. Have tried configuring the router with no success. Can you please advise? I did not have these issues for more than a year, so it's something new

  • bernio74 Bernio74 (@bernio74) reported

    @Plusnet wish I had never left Vodafone. Plusnet phone service uses the EE network and its coverage is rubbish in my area.

  • thebillycasper Billy Casper (@thebillycasper) reported

    @Plusnet Seen the update thanks but no urgency from @WeAreOpenreach to sort the issue. Will be 6 days before they probably get out and sort external fault. Will be 12 days without Broadband service this month @OmbudServices

  • RicardoMcC Richard McCall (@RicardoMcC) reported

    @ulrsor @Plusnet Similar problem here. Have raised a ticket in the portal but no response yet.

  • NOMIS81 nomis 🇬🇧 (@NOMIS81) reported

    @Plusnet Dont go blaming my phone line in my property it was fitted about 3 months ago and tested by openreach there is no problem there

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