Plusnet

Plusnet Outage Map

The map below depicts the most recent cities in the United Kingdom where Plusnet users have reported problems and outages. If you are experiencing problems with Plusnet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Plusnet users affected:

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 192
Birmingham, England 54
Manchester, England 48
Croydon, England 44
Hackney, England 40
Leeds, England 36
Ealing, England 26
Islington, England 25
Bristol, England 23
Tower Hamlets, England 23
Glasgow, Scotland 19
Cardiff, Wales 16
Southwark, England 15
Bermondsey, England 15
Southampton, England 14
Dagenham, England 14
Fulham, England 13
City of Westminster, England 13
Newcastle upon Tyne, England 12
Enfield Town, England 11
Paddington, England 11
Lewisham, England 10
Wembley, England 10
Liverpool, England 10
Leyton, England 10
Coventry, England 10
Bushey, England 9
Camden Town, England 9
Edinburgh, Scotland 9
Watford, England 9

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • preacher2041 Lee Hitchcock (@preacher2041) reported

    @Plusnet Hi Chris, thanks for the reply but it's fixed now. Apparently an issue with NT in the area that was effecting BT, Plusnet and Sky Broadband. Got fixed around 14:00.

  • Jim_Crikey Luke Kemp (@Jim_Crikey) reported

    @Plusnet Connection has dropped again, same issue?

  • Plusnet Plusnet (@Plusnet) reported

    @Jane2005 Really sorry to see this Jane, please send us a DM along with your username if that's still a problem and we'll take a look into it for you. - Adam - Plusnet Sheffield

  • NeilC43411592 Neil C (@NeilC43411592) reported

    @OpenreachHelp we have had no @Plusnet broadband since 18th Nov. The ETR has been pushed back week after week. Apparently a ‘major service outage’ however none of our neighbours affected. Does #openreach not take any accountability in fixing problems? When will this be fixed?

  • Plusnet Plusnet (@Plusnet) reported

    @Callum_Povey Hi there Callum and I'm sorry to hear about the issue. Please send us a DM with either your username or the full postcode and we'll be able to check on that for you. - Adam - Plusnet Sheffield

  • Plusnet Plusnet (@Plusnet) reported

    @DavidAyersVO Sorry to see this David, please send us a DM along with your username if that's still an issue and I'll make sure we get that fixed. - Adam - Plusnet Sheffield

  • OsricsArt OsricsArt (@OsricsArt) reported

    Thanks @Plusnet for yet another Dota 2 abandon because your internet is terrible and cuts out ALL THE TIME AND YOUR CUSTOMER SERVICE REFUSE TO FIX IT

  • Jane2005 Jane2005 (@Jane2005) reported

    @Plusnet Hi, the internet is terrible, nothing will work for more than 10mins, TV, laptop, etc. I have had to revert to 5g on my phone in order to be to able to work today. Is there an issue???

  • c_gribbs Craig Gribble (@c_gribbs) reported

    @plusnethelp is the service down in Stevenage? I've been with Plusnet for years and had no problems but for the past few months had such patchy issues with the service, very odd.

  • Plusnet Plusnet (@Plusnet) reported

    @BenMyatt74 Hi there, sorry to see that there's an issue. What kind of problems have you been experiencing? - Adam - Plusnet Sheffield

  • crisps2014 Cake&Crisps2014 (@crisps2014) reported

    @4tis @Inspiri58050086 @SilverFoxyRed I made statements of fact. I am with Plusnet. I did opt out of NHS data sharing. What part of that do you have issue with? I'm pretty sure lots of people wonder why they are being hounded about an important health decision. You going to respond to my questions or not?

  • preacher2041 Lee Hitchcock (@preacher2041) reported

    Hey @Plusnet had no internet since around 6 this morning (EX16 area), yet your status page says there are no issues however? Is this a known issue of so any idea when it might be fixed?

  • AndrewCollins Andrew Collins (@AndrewCollins) reported

    Oh, and I'm a PlusNet customer, who always make everything simple in my experience.

  • redtulipclare CLL (@redtulipclare) reported

    @Plusnet trying to change a contact email on our account. Have deleted current one and re-typed new email and clicked SAVE but nothing happens! Help please

  • Plusnet Plusnet (@Plusnet) reported

    @NeilC43411592 Hi Neil, I'm really sorry about the issue. Please send us a DM along with your username and I'll look into it and make sure we're doing all we can to help. - Adam - Plusnet Sheffield

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