Plusnet Outage Map

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Plusnet Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Plusnet Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:
  • Josh Simons (@jc_simons) reported

    @plusnethelp Hi Plusnet help - I have private messaged you but not heard back in 4 days. I am still getting automated emails requesting a payment owed, but I still have no way to provide the payment. PLEASE can you address this ASAP - I really hope others are not in the same situation.

  • Dami Agunbiade (@DamiAgunbiade) reported

    @KTindall @Safah_987 @OpenreachHelp If Plusnet haven't escalated the issue with Openreach then it probably won't be seen as a priority issue.

  • Charlotte Sears (@charlotte_sears) reported

    @Plusnet can't get a WiFi signal in the bedroom! Any ideas on how to get one? No where else we can connect the router!

  • alan (@countcrysto) reported

    @simpster20 @YijArt @Plusnet Did the same to me it they won't admit liability now as get fined,. Most of the time it's down to bt

  • Denise Sutcliffe (@foreverdenise61) reported

    @plusnethelp 210533916 this problem has gotten worse. Phone line is fine but broadband keeps failing, becoming a nightmare. If this is not fixed I will have to leave Plusnet as I work from home. Original problem was that the username on the hub had reset to setup@...

  • Mary (@MaryTM_MK) reported

    @Plusnet our broadband has been out most of the day. Called customer service at lunchtime and was told there is a mass outage, expected fix time 8pm (exact time your helpline closes). It's now 9:30 and still no broadband.

  • TooCrypto (@TooCrypto) reported

    @Plusnet broadband in the Kbps since November 2020 and an inability to cancel due to a £90 fee whilst trying to work from home #zoomisamess #heldhostage #corona

  • Catherine 🐝🦔🇪🇺💙 (@happy_dales) reported

    @bugatti36 @TalkTalk Gone to Plusnet, much better customer service 👍🏻 xx

  • Karen Williams (@kjhrconsulting) reported

    @Plusnet Are there currently service problems? Internet outage seems to be happening more regularly? Cambridgeshire area.

  • J J Coleman (@JJColeman704) reported

    @plusnethelp My plusnet speed is terrible. I should be getting *minimum* 44mbps and am averaging about 8.4. This isn't what I signed up for.

  • Alex Marshall (@alex_penyfai) reported

    I don't know how many of you use Plus Net for your Wifi and phone, but I had a problem and sent a message asking for help on twitter plusnet help. No reply. So yesterday I sent simple message "Could you, at least, acknowledge this message" Still no reply. Time to move on?

  • Caterina Sinibaldi (@Cat3Sin) reported

    @gsdd @Plusnet @plusnethelp We have the same issue. New line, phone ringing continuously, can’t make or take calls. Did you manage to have it fixed, Gary? We’re tempted to cancel our contract.

  • 𝒟𝒶𝓋𝒾𝒹 𝒥 𝒲𝓇𝒾𝑔𝒽𝓉  (@TrealSlimDavey_) reported

    @SkyHelpTeam @upzepomp Sky stop the lies you are in breach just like last week in kent how many more times maybe sell your broadband to BT or Virgin or TalkTalk or Plusnet they never get many issues as you do

  • 𝒟𝒶𝓋𝒾𝒹 𝒥 𝒲𝓇𝒾𝑔𝒽𝓉  (@TrealSlimDavey_) reported

    @TheSun @SkyHelpTeam see are in breach just like last week in kent how many more times maybe sell your broadband to BT or Virgin or TalkTalk or Plusnet they never get many issues as you do

  • Liz Blake 💙 (@LizB13) reported

    @vantex24 @JohnLewisRetail @zeninternet According to JL, setting up a new broadband/ landline account is "a highly technical issue and so John Lewis Broadband / Plusnet are really the only ones who could address this issue." I wonder who else they thought might be responsible? Still heard nothing after 24 hours 😠

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