Plusnet

Plusnet Outage Map

The map below depicts the most recent cities in the United Kingdom where Plusnet users have reported problems and outages. If you are experiencing problems with Plusnet, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Plusnet users affected:

Less
More

plusnet Hero Image

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 155
Manchester, England 43
Croydon, England 42
Birmingham, England 34
Hackney, England 27
Leeds, England 26
Tower Hamlets, England 20
Glasgow, Scotland 19
Cardiff, Wales 16
Liverpool, England 12
Lewisham, England 12
Harringay, England 11
Ealing, England 11
Enfield Town, England 10
City of Westminster, England 10
Islington, England 10
Bristol, England 10
Reading, England 10
Bradford, England 10
Edinburgh, Scotland 9
Paddington, England 9
Nottingham, England 8
Newcastle upon Tyne, England 8
Southwark, England 8
Portsmouth, England 8
Bermondsey, England 8
Southampton, England 8
Leyton, England 7
Coventry, England 7
Wembley, England 7

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • carusmike less using censorsite (@carusmike) reported

    @LewisCl39174554 @Plusnet Blue light at night , SERIOUSLY BAD

  • SebChastin Seb Chastin (@SebChastin) reported

    20 years+ customer of @Plusnet, which has been mostly good, but today I am living. Sorry @Plusnet I don't like being taken for a foul, being lied to, up sold and being blamed when it is really a issue on your side. Your customer service is no longer legendary!

  • ChloesPJs Chloe (@ChloesPJs) reported

    @Tiothae Aaah I see. Yeah the issue is me trying to VPN into my parents house. With a double NAT connection that’s just not possible. They switched from Virgin Media to PlusNet and after a month Openreach just cut the line. They haven’t reinstated it yet and it’a over a month now.

  • garkbit Ulen (@garkbit) reported

    Roll on next week and our shiny new @Plusnet service. We simply won't know what to do with the 68Mbps we are going to have in the new house!! 9/9 #dontbotherwithhometelecomuk AVOID @hometelecomcare Home Telecom UK

  • wordsfan Yvonne Barrie (@wordsfan) reported

    @plusnethelp customer of 9 yrs doubt that will continue once contract up prob sooner. Appalling customer service today. Advised to “raise a ticket” which I have ZERO confidence in feel fobbed off Need to speak to a SENIOR manager ASAP. Will NEVER recommend Plusnet again

  • sammy03593728 sammy (@sammy03593728) reported

    @Plusnet Are you down atm? I’m using 4g because although it says 3 bars on wifi- I can’t use the internet?

  • Dalhug_98 A Hughes (@Dalhug_98) reported

    @Plusnet You certainly get what you pay for with Plusnet. Low price contract, low quality equipment and poor to mediocre support.

  • DanielBatesUK Daniel Bates (@DanielBatesUK) reported

    Ok @Plusnet @plusnethelp. Really? A price increase of 3.9% plus inflation... You are about to see a 100% drop in the revenue you'll collect from this customer. Anyone got any suggestions? #PissTakeOfTheDay

  • cringesan ℂ𝕪𝕓𝕖𝕣𝕔𝕣𝕚𝕟𝕘𝕖 𝟚𝟘𝟟𝟟 (@cringesan) reported

    @Plusnet you ******* suck and your customer service sucks ***

  • KennethTCrowley Kenneth Crowley (@KennethTCrowley) reported

    @plusnethelp The time on my Plusnet One Hub hasn't updated. You can't change it from settings, and the forum indicates it's a long standing issue. Do you need to send me a hub that is fit for purpose or do I need to look at alternatives? What are you doing to fix this issue?

  • garkbit Ulen (@garkbit) reported

    @plusnethelp I don't have an issue with @Plusnet We're really looking forward to our new plusnet service from tomorrow! It's HomeTelecomUK who are failing to provide an adequate service and who've failed to refund the overcharged bill.

  • rr123xx Gary (@rr123xx) reported

    @plusnethelp @Slingy68 @Plusnet are absolutely shocking. First day with them today and no internet all day. Unable for us to work from home. Shambolic service.

  • MillSussex RuthEs (@MillSussex) reported

    @Plusnet I certainly didn't vote for you to receive any ISP awards. Your service the last month or two has been rubbish and is currently unusable!

  • andifluffkitten Andrea Merrell (@andifluffkitten) reported

    Always nice when you get good service, Mark on the @Plusnet helpline this morning was friendly and helpful in fixing our 'net connection. All sorted so we're very happy.

  • NARRIETIN DT (@NARRIETIN) reported

    @Plusnet Terrible outages all day today and now not going 10 mins without the wifi dropping out.... 🤬🤬🤬🤬🤬🤬

Map Check Current Status