Plusnet

Plusnet Outage Map

The map below depicts the most recent cities in the United Kingdom where Plusnet users have reported problems and outages. If you are experiencing problems with Plusnet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Plusnet users affected:

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 90
Hackney, England 17
Blackburn, England 15
Manchester, England 13
Birmingham, England 12
Glasgow, Scotland 10
Batley, England 10
Bristol, England 9
Halifax, England 9
Southend-on-Sea, England 9
City of London, England 7
Newcastle upon Tyne, England 7
Croydon, England 6
Cardiff, Wales 6
Southwark, England 5
Paddington, England 5
Newport, Wales 5
City of Westminster, England 5
Hammersmith, England 5
Liverpool, England 4
Edinburgh, Scotland 4
Oldbury, England 3
Harringay, England 3
Reading, England 3
Luton, England 3
Portsmouth, England 3
Southampton, England 3
Southall, England 3
Merthyr Tydfil, Wales 2
Caernarfon, Wales 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • joshuaoates1993 Joshua Oates (@joshuaoates1993) reported

    @Plusnet Was told to upload a receipt to a complaint online but can’t find anywhere to do this and replying to complaint email says go online?

  • lumynosyty LCtrlAltDel (@lumynosyty) reported

    @mrmumbl35 @EddyThomas1997 You are aware that BT are the service provider for both EE and Plusnet. The only 2 main hardline service providers in the UK are BT and Virgin. All the other providers use their physical services all you are effectively doing is changing front facing company you deal with.

  • _MartinDW Martin_D_Williams (@_MartinDW) reported

    @Plusnet Perhaps less time on joke tweets and more time fixing poor internet stability!!

  • hariatv tu123 (@hariatv) reported

    @plusnethelp I switched to Plusnet Mobile last week and received a new sim in the post on 13th April. I still have not received an activation message and having contacted plusnet customer services, they could find no record of my order despite having taken payment upfront!

  • lozphie Lauren Hurford (@lozphie) reported

    @plusnethelp Hi Chris! I’m not even going to bother. We’ve got so many notes and complaints on our account already it wouldn’t achieve anything. I’m SO disappointed in the service we’ve had and I definitely wouldn’t recommend Plusnet 😡

  • andiewills Drea 🇿🇼🇬🇧 (@andiewills) reported

    @Plusnet @plusnethelp are THE worst service providers I ever came across. Avoid like the plague.

  • benaldo Is that OK given the climate emergency? 💚☮️ (@benaldo) reported

    @plusnethelp You (a) can't help me at all or (b) can't help me via twitter? (a) Why not? It's Plusnet I get put through when trying to make a phone call... (b) Why not, and why not tell me which support platform you can assist me via?

  • WYeates Will Yeates (@WYeates) reported

    Argh. My internet provider @Plusnet has gone down every day for six days now... big problems... and hours to get through to anyone...

  • huesbnb huesbnb.co.uk (@huesbnb) reported

    How can a business go from great customer service @plusnethelp to useless in such a short time, yes “it’s Covid”, but we are all in the same boat!!.... live chat hasn’t been working for months and never a reply via Twitter messaging.... time to move on from @plusnet I think 🤔

  • Kimh17054704 Kim h (@Kimh17054704) reported

    The most appalling service in years! I moved into a new flat on the 26th March. And as of today, still have broadband, despite alerting JLB to my move 13th March. I've spent the past 3 weeks calling, emailing, nada. I An absolute disgrace. JL should run a mile from Plusnet

  • Ruth82046341 Ruth (@Ruth82046341) reported

    @Plusnet failed to arrange internet installation on agreed date, plusnet confirmed they made the mistake (listened to the calls). Has cost me a LOT of money in bolt-ons to be able to keep working from home whilst you fix mistake. You say you'll credit me but not refund!

  • Ruth82046341 Ruth (@Ruth82046341) reported

    @Plusnet your team member (who was awful!) has just told me I am now hostage to the company! In spite of you saying in writing that you will "cover the cost of the bolt-ons and extra data", this will not be via a refund - but I have other bills to pay, and won't be able to!

  • _ClulY_ Cluly (@_ClulY_) reported

    @plusnethelp STILL dropping conenction mid day, engineer found nothing wrong on the last visit. I'm about to change supplier if this isn't fixed, by FAR the worst Plusnet has ever been in 10 years of using them.

  • NathOrme Nathan (@NathOrme) reported

    @plusnethelp @Plusnet awful! Every night I have to turn off my WiFi and restart it! Terrible terrible terrible!!! Please do something about it. Speed guarantee... worst connection I’ve ever had. Contact me for details please

  • FrankDRoberts Frank Roberts (@FrankDRoberts) reported

    @Plusnet Dreadful service! signed up end of March; 10-14 days for internet, had to wait 3 weeks until the 17th April, on the 16th get further message stating internet will be ready by 30th April!!

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