Plusnet

Plusnet Outage Map

The map below depicts the most recent cities in the United Kingdom where Plusnet users have reported problems and outages. If you are experiencing problems with Plusnet, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Plusnet users affected:

Less
More

plusnet Hero Image

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 54
Hackney, England 19
Birmingham, England 18
Glasgow, Scotland 11
Manchester, England 11
Hammersmith, England 11
Blackburn, England 10
Cardiff, Wales 6
Reading, England 5
Batley, England 5
City of Westminster, England 5
Portsmouth, England 4
Croydon, England 4
Halifax, England 4
Newcastle upon Tyne, England 4
Poplar, England 3
Abbots Langley, England 3
Oldbury, England 3
Cosgrove, England 3
Harringay, England 2
Peterborough, England 2
Bedford, England 2
Normanton, England 2
Greater London, England 2
West Bromwich, England 2
Plymouth, England 2
Newport, Wales 2
Newhaven, England 2
Ilford, England 2
Liverpool, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • _imagine_d Dee (@_imagine_d) reported

    @Plusnet I have business broadband with you but it is impossible to get to you via phone calls, my broadband is not working since the set up, and we had bought it almost a month ago!!!

  • RyanHeywood18 r (@RyanHeywood18) reported

    @Plusnet Hello, I am still experiencing issues with my Internet connection @Plusnet

  • Kingston3468 Kingston (@Kingston3468) reported

    @PLUSNET guess what, heavy overnight rain and we have NO INTERNET or Phone what a surprise #plusnet have to be the worst internet company around. #absolutelyuseless this just goes on & on

  • Plusnet Plusnet (@Plusnet) reported

    @AndyBat15384160 While your line is capable of getting Superfast, this would only provide a tiny boost in speed; as this is still a Fibre service provided through your phone line. Ultrafast is Fibre which is wired direct to the property, which isn't currently available. -Tony Plusnet Sheffield

  • MBA_SOM M Anwar (@MBA_SOM) reported

    @Plusnet Hi I have tried to contact via phone the wait is to long . How much notice due you require to terminate broadband contract if it expires 24/2/2020.

  • Damommin Damommin (@Damommin) reported

    @Plusnet howdy Plusnet, we've had no service for the past 12 hours, any idea what is happening?

  • pipsqueek01 Pipsqueek01 (@pipsqueek01) reported

    @plusnet regular EE service problems persist in DL12 8. This has been going on for weeks! Emergency calls only all day today.

  • Plusnet Plusnet (@Plusnet) reported

    @AlvoAlvis Hi James, I'm sorry to hear you've not heard anything back yet regarding the fault that was raised. I've gone and updated the ticket with news concerning this. Please let us know if you need any more support. -Tony Plusnet Sheffield

  • randomfluky Nikki Swinburn (@randomfluky) reported

    @Plusnet hello we got our service turned over to you today but got service. Just wondering if its deffo gonna be switched on at a random time today or not

  • MamaBearwill MamaBear (@MamaBearwill) reported

    @Plusnet I need some help I received a text message stating I require an engineer to enter my home and to reply but no one has got back to me. I am returning to working from home today with terrible connection that will prove interesting

  • J006006 JD.006 (@J006006) reported

    @Plusnet In that case, explain why when everyrime I contacted you about the constant and numerous issues, you just reply - this is the best we can do, you need to buy 3rd party expensive equipment that may not help, we can't make it work better and we don't guarantee a working service?

  • KateKirk79 Katie Kirk (@KateKirk79) reported

    @Plusnet Wow - I've been your customer for years and you're trying to charge me £114.99 because I am moving house...unless I start a new contract with you at a higher cost per month! I am moving house, I have NO money. Was not expecting this at all when trying to arrange :'(

  • BlondeTheresa Theresa (@BlondeTheresa) reported

    @Plusnet is there an outage with your mobile service. Haven't had a signal for last hour

  • JasonA87151323 Jason A (@JasonA87151323) reported

    @Plusnet I have received a rewards card of £75 on the 12th December but so far have been unable to get the purecard login to work as I never receive a confirmation email. Since last trying I have also misplaced the card itself so could you reissue a new one so I can try again?

  • chirruptweet Juliet Allan (@chirruptweet) reported

    @Plusnet Been holding on the phone for more than 15 mins to speak about the fact that the incorrectly charged early termination charge still hasn't been removed from our account, in spite of Plusnet's assurances that it would be. Grateful for help in getting this sorted.

Map Check Current Status