Plusnet

Plusnet Outage Map

The map below depicts the most recent cities in the United Kingdom where Plusnet users have reported problems and outages. If you are experiencing problems with Plusnet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Plusnet users affected:

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 81
Manchester, England 30
Birmingham, England 29
Leeds, England 12
Islington, England 10
Cardiff, Wales 9
Glasgow, Scotland 8
Croydon, England 8
Hackney, England 7
Edinburgh, Scotland 7
Streatham, England 7
City of Westminster, England 6
Leicester, England 6
Lewisham, England 6
Margate, England 6
Newham, England 5
Reading, England 5
Harringay, England 5
Bermondsey, England 5
Poplar, England 5
Ealing, England 5
Leyton, England 5
Newcastle upon Tyne, England 5
Lytham St Annes, England 5
Liverpool, England 5
Tower Hamlets, England 5
Kettering, England 4
Nottingham, England 4
Wembley, England 4
Southwark, England 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • geofjonesuk Geof Jones (@geofjonesuk) reported

    @Plusnet customer service is a joke, new order last year you didnt install, updates a joke, support line a joke , chat offline, whilst my new business and premises suffer ... you have even deleted the questions on the account so cannot add to them ...

  • mrgervazio David Guerra (@mrgervazio) reported

    @Plusnet so I just moved to yourselves & my old broadband got cut off & Iv just received the worst worst service possible ! No internet as “router” not configured. Unbelievable 40 mins to be told “I’m not listening”. I’m going back to vodafone I want my refund !

  • fitzmauriceg Guy Fitzmaurice #3.5% (@fitzmauriceg) reported

    @Plusnet Where is Plusnet Help. You are not responding.

  • Roman196394 Roman Lavrich (@Roman196394) reported

    Hi Plusnet, not had any reply back from you. It's difficult to phone while I'm at work. Can somebody explain why my internet is so slow. Constant buffering on TV now. It was pretty good up to a week or so before Xmas. Are BT throttling the system?

  • PamillaBAV1 Crone(akaCorona)🤒Alone😷 (@PamillaBAV1) reported

    @Plusnet Judging by the 'service' I've not had from this outfit, have to warn other people thinking of making the switch. DO NOT DO IT. Plusnet? MinusNet more like

  • StevenkloppLFC steven Klopp (@StevenkloppLFC) reported

    @BBCSport I handed in my application as well, never got anything back due to my dodgy WIFI, well you win some and lose some but im just letting Poch know i wouldve got the job if it wasnt for Plusnet!!

  • paulmcl59537085 paul mclaughlin (@paulmcl59537085) reported

    @plusnethelp @alan0669 @K_Stand_Red Plusnet is crap they have treated me and my disabled brothers very badly.

  • the_rope_again The Great Valerio 🕶 (@the_rope_again) reported

    @BertrandRustles @LazyHippo **** Plusnet. It's Yorkshire, isn't it?

  • Patriot_1982 Patriot_Sheff (@Patriot_1982) reported

    @Plusnet are you going to finally sort out my parents connection or just fob them off once again. They signed up to your service end of November and the service is still not up and running correctly (0.5mb download speed) is pathetic seeing as you promised 30 meg.

  • davelee212 Dave Lee (@davelee212) reported

    @pete_codes Not working on EE but OK on Plusnet (but I'm using Google DNS I think)

  • ashvin__mistry Ashvin Mistry (@ashvin__mistry) reported

    @plusnethelp Require help. a) The broadband is still up and down over Xmas, even though as suggested by you 8ve plugged it into the test socket. b) Some spurious payments are being requested by plusnet.

  • Patriot_1982 Patriot_Sheff (@Patriot_1982) reported

    Forgot to mention Christmas Eve PlusNet staff told my dad on the 5th phone call to go out and buy a dongle Christmas Eve and connect to vodaphone !! (Fobbed off again). You promote a great service which is false from what I have seen it’s a complete disgrace

  • fitzmauriceg Guy Fitzmaurice #3.5% (@fitzmauriceg) reported

    @Plusnet I am awaiting a response from "Plusnet's award winning UK-based customer service team"

  • cohoux Bones (@cohoux) reported

    @Plusnet my upload speed is a 3rd of what it was when i upgraded to a new plan, any help?

  • miss_ventura3 Miss Ventura (@miss_ventura3) reported

    @plusnethelp @Plusnet Hi, an engineer from @WeAreOpenreach came to our area today and since he has left our internet has been down. I called today but I was put on hold for 30 mins and the line cuts.

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