The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Plusnet users affected:
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
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Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
@cal_ann @Plusnet Use uSwitch via Topcashback. We got £85 back. Were we live the signal is poor whoever we use but our Plusnet was far better than our current Vodafone. We have 3 different providers with 3 different tariffs and speeds. I go for cheapest as it is still double the speed I use now.
@PKBadboy @katie_pilot True. But plusnet’s customer service is absolutely top notch in my opinion. BT us hopeless
@Plusnet It's so frustrating that you guys are not open AT ALL on the weekend from Friday night at 8pm. I mean seriously... that's when more people are free to use their services - and when they foul up... the most people will be impacted. Why no weekend service?
@cal_ann @Plusnet Depends if the speed you get and your wi fi signal is good enough for your needs. My mum got plusnet and I wouldn't have it if it was free, my phones quicker
@Plusnet how on earth can you justify a nearly £9 increase during a fixed price contract!!! 😡That's way above what an April rise should be! Unacceptable! Goodbye forever! I will never make the mistake of choosing plusnet again.
@iamjoshbennett @katie_pilot BT own Plusnet so as with other ISP’s except Virgin, all are using BT network
So what is the solution when your @Plusnet SIM just stops working and you can't make any calls or texts (>24 hrs now)? According to app/website etc, it's give them a call. Errrrm, slight issue there...
East Kilbride, Scotland
@thinkplaymake @Plusnet Having the same problem here. In Scotland...
Any of my fellow tweeps on PlusNet for their mobile? I’m currently on EE & my 2 year contract ends next month, so looking for cheap sim only deal on a network that piggybacks on EE’s network. A 30 day sim only contract with 30GB data, unlimited mins/texts is £10 p/m. Any reviews?
@Plusnet any other way of getting hold of you other than phone? We would like to not keep the internet once our contract ends on the 8th of June as we’d rather not be paying £42. I can’t call so I need to be able to cancel without being told to ring. Thanks!
@Plusnet why have I just been charged £4 for my phone accidentally sending out emergency SOS text messages when I get unlimited texts on my phone plan?
@Plusnet helloo, I was just signing up for a sim only contract and my WiFi dropped, which sent me back to the homepage. The money came out of my account but I haven't had any emails or other info. Can you help?
@Plusnet My phone number 07831673168 is not connecting to the network please can you check it Thanks
@LouiseScott1377 Hi Louise, I'm really sorry to hear you were having issues with your broadband. I can see you were able to get in touch with us over the phone and you're now showing back online, I hope you didn't miss your doctor's call due to this. -Tony Plusnet Sheffield
@Oojoodeboo Hi there we don't provide roaming services in the US so it could be costly to use our network. If you did want to though it would be best to update your smart cap to at least £20. Alternatively you might want to get a temporary SIM from a local provider - Adam - Plusnet Sheffield