Plusnet Outage Map



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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Plusnet Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:
  • Sareena Sanger-Siera (@SareenaS) reported

    Seriously the service by @Plusnet is atrocious ... held on the 📞 for 1 hr 20 mins then when someone did pick up they put the phone down! Is this how you serve your customers!

  • Diana Bağcı (@dianabagci) reported

    @virginmedia can you please explain why, as an existing customer I have to £45 for broadband and new customers pay £33 for the same service #timetochange #NoDeal @Plusnet @Sky10mbps

  • Sam (@isabajan) reported

    @dieseljack3 @plusnethelp Exactly Jackie! I had the same thoughts just this week. Not only have I found their Technical Support to be useless but some of the agents have an attitude problem. This is the second time I’ve been with PlusNet & less than impressed with their customer service. Nothing’s changed

  • Christian I'Anson (@cia262) reported

    @Plusnet Poor. A company (I have been with for years) that offers a price and then takes £13 a month more because ‘it can’t apply the discounts’. Lots of hassle. Buyer beware- until problems sorted- keep away.

  • P (@papabello) reported

    @Plusnet Hi. Internet has been down since 10:30pm. All lights green, but no internet light at all. Not the first time this has happened recently. No way of contacting you guys after 10pm. Please advise. #nothappy

  • Talise Hardy (@MistyWhacker) reported

    @Plusnet my sister has taken up broadband with you. You've cancelled previous supplier promising it would be done yesterday. That didn't happen & 3 further failed attempts they have been told it will be done on 19th. This is a a terrible impression and start for a new customer!

  • john norcott (@efccrc) reported

    @plusnethelp You can answer the phone and you can sort out the fault on my business line, it should not take three and a half hours to get through to a fault service I’m on 07860230570 re land line 01233720474 that’s if your interested which would be a miracle as nobody else At plusnet are

  • JanetM (@Cilvrnum) reported

    @bt_uk Thanx BT. Still not sure about your Customer Service on phone lines. Bad enough when there are problems let alone apparently outsourced. Plusnet potential perhaps.

  • fabrice muamba (@fmuamba) reported

    @Plusnet terrible service SH👎T

  • Phil Morris (@The_vMonkey) reported

    @Iceship @plusnethelp @Plusnet Been a customer since 1998 dialup or 2002 on the broadband account - they have there ups and downs - but mostly can sort my own issues. Moved to VM due to faster speed both down and up - will be years before BT FTTP.

  • Terry (@Terry79023669) reported

    @Plusnet Where is CEO, he needs 2 authorise my compensation payment but has been refusing 2 do so 4 over 2yrs. This Cowboy provide does not provide. 2 wks No service=No compensation=No reply from CEO=Zero customer service. The front line Bandit staff refuse 2 help. Avoid plusnet!

  • FixBeat (@FixBeat) reported

    @Plusnet #DoYouProud So our plusnet Internet stopped working thursday. After waiting half hour to get through to customer services, it was answered and hung up. 4 times this happened. On 5th call, was promised a call back at 6pm. Never happened. So just ordered BT Broadband.

  • Phil Morris (@The_vMonkey) reported

    @plusnethelp @Plusnet Excellent - despite the notes all over my account to switch mail only once migration away completes so I do not loose email access as been customer since 98 - going to take time to re-do emails. I cant now collect mails!

  • Andy Steele (@andygsteele) reported

    @Plusnet I have had download speeds of around 1.2 mbps for 9 days. You still don't appear to be any closer to fixing the issue

  • Meg ✨ (@Meg_Trinder) reported

    Actually want to cry over @Plusnet not working all day I have so much I need to be doing @plusnethelp #worstwifiever


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