Plusnet Outage Map
The map below depicts the most recent cities in the United Kingdom where Plusnet users have reported problems and outages. If you are experiencing problems with Plusnet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Plusnet users affected:
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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James Love
(@jlo35) reported
@plusnethelp is there an issue with Plusnet mobile at the moment. I can't call my my wife on her mobile.
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Andi Turner
(@andi_t) reported
@true_gent78 @Plusnet @plusnethelp Now my wife too so it's definitely a network issue (talking Plusnet mobile here).
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Alex Munro
(@AlexMunro) reported
@Plusnet hi, I'm not getting any mobile service. Are there any issues?
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Tempest Storm
(@TempestStorm71) reported
@Plusnet a totally fed up pending customer (waiting since 3rd March and still on-going) for broadband; avoid this company if possible.
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Lee Edward
(@LeeEdwardx) reported
@Plusnet how wonderful first day of my plusnet and its not working, i work from home and now cannot, “someone hasn’t done something right” oh great what a wonderful excuse while i lose money for 3 days... 🙄
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Plusnet Help
(@plusnethelp) reported
@scoottadams Thanks a lot for reaching out Scott and please accept my apologies for the technical issue which has occurred here. I've had a look into the account and have sent you an email with the correct details regarding your orders. -Adam - Plusnet Leeds
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👌👊 αĐє𝔂 🍟🎀
(@Adey22) reported
@plusnethelp can't make calls on plusnet mobile, yet again your service status claims no issues?
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Kim h
(@Kimh17054704) reported
The most appalling service in years! I moved into a new flat on the 26th March. And as of today, still have broadband, despite alerting JLB to my move 13th March. I've spent the past 3 weeks calling, emailing, nada. I An absolute disgrace. JL should run a mile from Plusnet
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John Russell
(@JohnRussell40) reported
@WYeates @Plusnet It's Openreach's infrastructure that's gone down, not Plusnet's. But agree it takes a long time to get through to @Plusnet's technical team to report a fault.
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swotgurll
(@swotgurll) reported
@plusnethelp @Plusnet anyone else moving house and phoned plusnet to tell them they need to cancel early & had email and online confirmation of that fact,& then been hounded by another part of plusnet telling them they're in breach of contract & haven't terminated yet? thread 1
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Andy Saunders
(@09andypandy88) reported
@alan_saunders @Plusnet I’ve always heard God awful things about them. And apparently their customer service is terrible too 🙃
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Frank Roberts
(@FrankDRoberts) reported
@Plusnet Registered with Plusnet for internet end of March, informed 10-14 days, had to wait three weeks until 17th April. On 16th April get message stating internet will not be ready until ready until 30th April. No explanation. Not acceptable level of service!!
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Tempest Storm
(@TempestStorm71) reported
@itvMLshow could you consider investigating Plusnet and their customer services? #plusnet
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FPL Megatron
(@murgz7) reported
@plusnethelp @Plusnet Can someone please sort this internet and customer service out for me? Horrendous back and forth!
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Steve McCarthy
(@stvmccrthy) reported
@jessmeacham I'd assume yes it's through the phoneline as they use the BT network. Things might have changed since my plusnet days but it's pretty much only Virgin and a few small companies that use anything other than the phoneline.
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