Plusnet

Plusnet Outage Report in Edinburgh, Scotland

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Edinburgh come from postal codes EH9, EH7 and EH6.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Edinburgh, Scotland

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Edinburgh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Edinburgh, Scotland 04/24/2025 02:30

April 24: Problems at Plusnet

Plusnet is having issues since 02:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Edinburgh, Scotland

The most recent Plusnet outage reports came from the following cities: Edinburgh.

Loading map, please wait...
City Problem Type Report Time
United KingdomEdinburgh Internet
United KingdomEdinburgh Total Blackout
United KingdomEdinburgh Total Blackout
United KingdomEdinburgh Internet
United KingdomEdinburgh Wi-fi
United KingdomEdinburgh E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Edinburgh, Scotland

Latest outage, problems and issue reports in Edinburgh and nearby locations:

  • coffey_richard Richard Coffey (@coffey_richard) reported from Edinburgh, Scotland

    @Plusnet hi there. I'm here to report my broadband in west Edinburgh cut out completely about 10 mins ago with the red broadband light flashing. A similar thing happened a few nights ago in the evening which was resolved when turned router hub off/on. Didn't resolve this time tho

  • DannyBerry15 Danny Berry (@DannyBerry15) reported from Inveresk, Scotland

    @Plusnet I have tried loads of times to call about my poor Internet with no reply or waiting almost an hour on the phone. I have an outstanding balance to pay but why pay for internet when it is constantly slow or I can't connect. Payment in full once its fixed. Cheers

  • gm8arv David Taylor 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇪🇺 (@gm8arv) reported from Edinburgh, Scotland

    @G4ELI @GD3YEO @virginmedia Sounds better! Good service from PlusNet? BT don’t have a good reputation.

  • fionamilligan Fiona Milligan (@fionamilligan) reported from Edinburgh, Scotland

    Day 3 and STILL no broadband @plusnethelp @Plusnet I certainly hope you’ll be refunding me... but the fact that you give a recorded message and then hang up doesn’t fill me with hope #EdinburghEH6

  • craighk93 Craig (@craighk93) reported from Edinburgh, Scotland

    @Plusnet @plusnethelp WiFi still not working in Edinburgh. Your helpline wasn’t available. Would appreciate assistance...

  • coffey_richard Richard Coffey (@coffey_richard) reported from Edinburgh, Scotland

    @Plusnet your current national service status says Green on all services, which is clearly a load of rubbish judging by all the outages reported across the UK in the past week or so...

  • ISaidAye Beth☮ (@ISaidAye) reported from Dalkeith, Scotland

    @robmcd85 @TalkTalk I was with them for four years and had the same problems. Switched to @Plusnet and have had no issues at all. Faster speed and better price.

  • andrewducker Andrew Ducker (@andrewducker) reported from Edinburgh, Scotland

    @sarahdal Zen and Plusnet both have good reputations for customer service. Message me your postcode and address and I'll see what I can find.

  • addierfc adam kinnear (@addierfc) reported from Ormiston, Scotland

    @Plusnet my broadband contract ran out on 31st Jan and I renewed / upgraded well before this but earliest install date I could get for the new service is 14th Feb. I have now been billed for the out of contract rate, very poor service for a loyal customer of yours.

  • itslegaltender Graham Muir (@itslegaltender) reported from Ratho, Scotland

    @Plusnet This reply is ingenious. You were down from midnight through to the point of resolution. To say it was a short time rub salt into the wound. I suggest whoever signed off on this generic reply revisits their customer service training. #plusnetdown #plusnet

  • ollie_djw Ollie ✨🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@ollie_djw) reported from Edinburgh, Scotland

    @Plusnet hi there, I can’t seem to send any texts from my iPhone on my Plusnet simcard. Could you help me please?

  • coffey_richard Richard Coffey (@coffey_richard) reported from Edinburgh, Scotland

    @Plusnet my broadband just came back on at 1.15am so that's a downtime of about 1hr or so. Still can't raise a line fault on your website as undergoing maintenance. Strange how broadband suddenly stops and then restarts in this manner. 😐 Never had issues ever until this month.

  • M_sideSchoolMus Morningside School of Music (@M_sideSchoolMus) reported from Edinburgh, Scotland

    @Plusnet business broadband down AGAIN in EH10. Please contact us regarding releasing us from our contract. @plusnethelp #plusnet

  • balnastraid Lauder Miller (@balnastraid) reported from Edinburgh, Scotland

    @Bricrabtree History shows that they never did .... when we hear John MacDonald say “ nobody will loose their Job in the sector and he talks about amalgamating the workforce’s of Openreach, Virgin, PlusNet etc you know your going to finish up with £1bn + wage bill and no income stream.

  • itslegaltender Graham Muir (@itslegaltender) reported from Ratho, Scotland

    @Plusnet internet been down since 1230 am. Blue light on but no service. Looks like problem is all over UK

  • itslegaltender Graham Muir (@itslegaltender) reported from Ratho, Scotland

    @Plusnet @TheRegister what’s the issue affecting all UK customers? Blue lights on modem are on but no service since before 1am?

  • AlexLamond1 Alex (@AlexLamond1) reported from Edinburgh, Scotland

    Actually, this seems to be an #Openreach outage. #Sky #PlusNet, #Vodafone and #BT all affected

  • craighk93 Craig (@craighk93) reported from Edinburgh, Scotland

    @bt_uk @AIridag with plusnet and I am the same, not working

  • coffey_richard Richard Coffey (@coffey_richard) reported from Edinburgh, Scotland

    @Plusnet my broadband has just come back on after about twenty minutes but clearly there are underlying issues that your technical departments need to address.

  • Normantweets Jamie Norman (@Normantweets) reported from Edinburgh, Scotland

    The good thing about today's 7-hour-and-counting @SkyHelpTeam outage is that it's the final nail in a wearying road, giving me the push to swap contract to @Plusnet, who appear to be offering better speeds at almost half the price...

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • carl_wheatley Carl Wheatley 🦢🐺 (@carl_wheatley) reported

    @Plusnet "as soon as possible" to acknowledge/respond to my support request on here is apparently 17 hours and counting so far

  • afreakstorm Mark Stevens (@afreakstorm) reported

    @Plusnet you've disabled my current SIM but my new SIM hasn't arrived yet! I can't call customer services or anyone for that matter. Help?

  • Plusnet Plusnet (@Plusnet) reported

    @frances_moira Hi Moira, I'm really sorry to hear about the issues you have outlined above. I've looked into the account and sent an email regarding this, the open complaint has also been escalated into my personal pool to try and reach a resolution. - Curtis, Plusnet Sheffield

  • itsPaulinaIrena Paulina Irena (@itsPaulinaIrena) reported

    @Plusnet Adam why you being condescending towards a customer? “Few and far apart to be honest” well let me tell you Adam, I run an online business… so these “FEW and FAR APART to be honest” are affecting my business, as I don’t work 9-5. The connection has been slow as per usual.

  • KikiSparkle Kirstie (@KikiSparkle) reported

    @Plusnet my internet has been down for 3 hours now!!! What do I do?!

  • WhoIsWilf Wilf Voss (@WhoIsWilf) reported

    @Plusnet We now have Fibre to premises - every other provider has been spamming me with post to get me to sign up for their new service. My current provider? Silence - Would you like to keep peoples business? Go **** the marketing team! #aretheysleeping

  • mcgregor_graeme Running for food (@mcgregor_graeme) reported

    @Plusnet What's the point? Your service is shite. Crashes at least twice a week yet every time we contact you we just get told there's no problem your end. Been happening for nearly a year and we can't wait to move to a different provider

  • TerminalGuy Terminal Guy (@TerminalGuy) reported

    @bt_uk Hi, my broadband is down, I'm with Plusnet but think BT outages affect my internet. Is there any issues in the NE35 postcode, and if so, an ETA on a fix?

  • meta127 Name Not-Important (@meta127) reported

    @Plusnet It's also great that the EE site won't let me report the outage since it doesn't recognise Plusnet numbers, as if we're second class citizens.

  • Crinutza16 Crina Slavitescu (@Crinutza16) reported

    @Plusnet Hi,I recently joined plusnet but I have problems with my broadband, the speed is slow. I should get 45.9 Mbps minimum speed guaranteed but my speed isn't even reaching 30 Mbps.I tried the connections I changed the main socket still the same. Can you help me please. Thank you.