Plusnet

Plusnet Outage Report in Edinburgh, Scotland

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The latest reports from users having issues in Edinburgh come from postal codes EH6 and EH7.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Edinburgh, Scotland

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Edinburgh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Edinburgh, Scotland 06/04/2025 02:15

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (70%)

    Internet (70%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Edinburgh, Scotland

The most recent Plusnet outage reports came from the following cities: Edinburgh.

Loading map, please wait...
City Problem Type Report Time
United KingdomEdinburgh E-mail
United KingdomEdinburgh Wi-fi
United KingdomEdinburgh Internet
United KingdomEdinburgh Internet
United KingdomEdinburgh Total Blackout
United KingdomEdinburgh Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Edinburgh, Scotland

Latest outage, problems and issue reports in Edinburgh and nearby locations:

  • andrewducker Andrew Ducker (@andrewducker) reported from Edinburgh, Scotland

    @sarahdal Zen and Plusnet both have good reputations for customer service. Message me your postcode and address and I'll see what I can find.

  • itslegaltender Graham Muir (@itslegaltender) reported from Ratho, Scotland

    @Plusnet This reply is ingenious. You were down from midnight through to the point of resolution. To say it was a short time rub salt into the wound. I suggest whoever signed off on this generic reply revisits their customer service training. #plusnetdown #plusnet

  • M_sideSchoolMus Morningside School of Music (@M_sideSchoolMus) reported from Edinburgh, Scotland

    @Plusnet business broadband down AGAIN in EH10. Please contact us regarding releasing us from our contract. @plusnethelp #plusnet

  • addierfc adam kinnear (@addierfc) reported from Ormiston, Scotland

    @Plusnet my broadband contract ran out on 31st Jan and I renewed / upgraded well before this but earliest install date I could get for the new service is 14th Feb. I have now been billed for the out of contract rate, very poor service for a loyal customer of yours.

  • itslegaltender Graham Muir (@itslegaltender) reported from Ratho, Scotland

    @Plusnet internet been down since 1230 am. Blue light on but no service. Looks like problem is all over UK

  • coffey_richard Richard Coffey (@coffey_richard) reported from Edinburgh, Scotland

    @Plusnet hi there. I'm here to report my broadband in west Edinburgh cut out completely about 10 mins ago with the red broadband light flashing. A similar thing happened a few nights ago in the evening which was resolved when turned router hub off/on. Didn't resolve this time tho

  • fionamilligan Fiona Milligan (@fionamilligan) reported from Edinburgh, Scotland

    Day 3 and STILL no broadband @plusnethelp @Plusnet I certainly hope you’ll be refunding me... but the fact that you give a recorded message and then hang up doesn’t fill me with hope #EdinburghEH6

  • craighk93 Craig (@craighk93) reported from Edinburgh, Scotland

    @Plusnet @plusnethelp WiFi still not working in Edinburgh. Your helpline wasn’t available. Would appreciate assistance...

  • craighk93 Craig (@craighk93) reported from Edinburgh, Scotland

    @bt_uk @AIridag with plusnet and I am the same, not working

  • coffey_richard Richard Coffey (@coffey_richard) reported from Edinburgh, Scotland

    @Plusnet my broadband just came back on at 1.15am so that's a downtime of about 1hr or so. Still can't raise a line fault on your website as undergoing maintenance. Strange how broadband suddenly stops and then restarts in this manner. 😐 Never had issues ever until this month.

  • coffey_richard Richard Coffey (@coffey_richard) reported from Edinburgh, Scotland

    @Plusnet your current national service status says Green on all services, which is clearly a load of rubbish judging by all the outages reported across the UK in the past week or so...

  • Normantweets Jamie Norman (@Normantweets) reported from Edinburgh, Scotland

    The good thing about today's 7-hour-and-counting @SkyHelpTeam outage is that it's the final nail in a wearying road, giving me the push to swap contract to @Plusnet, who appear to be offering better speeds at almost half the price...

  • balnastraid Lauder Miller (@balnastraid) reported from Edinburgh, Scotland

    @Bricrabtree History shows that they never did .... when we hear John MacDonald say “ nobody will loose their Job in the sector and he talks about amalgamating the workforce’s of Openreach, Virgin, PlusNet etc you know your going to finish up with £1bn + wage bill and no income stream.

  • gm8arv David Taylor 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇪🇺 (@gm8arv) reported from Edinburgh, Scotland

    @G4ELI @GD3YEO @virginmedia Sounds better! Good service from PlusNet? BT don’t have a good reputation.

  • coffey_richard Richard Coffey (@coffey_richard) reported from Edinburgh, Scotland

    @Plusnet my broadband has just come back on after about twenty minutes but clearly there are underlying issues that your technical departments need to address.

  • DannyBerry15 Danny Berry (@DannyBerry15) reported from Inveresk, Scotland

    @Plusnet I have tried loads of times to call about my poor Internet with no reply or waiting almost an hour on the phone. I have an outstanding balance to pay but why pay for internet when it is constantly slow or I can't connect. Payment in full once its fixed. Cheers

  • ISaidAye Beth☮ (@ISaidAye) reported from Dalkeith, Scotland

    @robmcd85 @TalkTalk I was with them for four years and had the same problems. Switched to @Plusnet and have had no issues at all. Faster speed and better price.

  • AlexLamond1 Alex (@AlexLamond1) reported from Edinburgh, Scotland

    Actually, this seems to be an #Openreach outage. #Sky #PlusNet, #Vodafone and #BT all affected

  • itslegaltender Graham Muir (@itslegaltender) reported from Ratho, Scotland

    @Plusnet @TheRegister what’s the issue affecting all UK customers? Blue lights on modem are on but no service since before 1am?

  • ollie_djw Ollie ✨🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@ollie_djw) reported from Edinburgh, Scotland

    @Plusnet hi there, I can’t seem to send any texts from my iPhone on my Plusnet simcard. Could you help me please?

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • roxmking rOXANNE KING (@roxmking) reported

    @Plusnet plse cancel my mobile contract as I want to switch to Lebara. And confirm the first available date plse for me to switch over.

  • iainball Iain Ball (@iainball) reported

    @plusnethelp Why is my Plusnet broadband internet connection always so slow? It just took 23 seconds to load your homepage. This is a long running problem and I really need you to help me fix it.

  • DeborahBrooker1 Deborah Brooker (@DeborahBrooker1) reported

    @Plusnet you need to sort out Internet connection problems or at least respond to people who are contacting you.... All troubleshooting advice followed...

  • author_hughes Julia Hughes (@author_hughes) reported

    @SharonYHaye BT. My son has BT. Twice in two years there's been a problem, each time a real live human answers the phone, takes details and gets the problem sorted. Done. I'm swapping from Plusnet to BT as soon as my contract's up!

  • HoneymanLucy Lucy Honeyman (@HoneymanLucy) reported

    @Plusnet I've been disconnected from Shell, as planned, YOU have not sent me a new router or connected me! Nobody answers the phone! Help!

  • kellyquadqueen kelly Hodges-Small (@kellyquadqueen) reported

    @plusnethelp @Plusnet I swapped to you to save money and whilst its cheaper the supply is shocking, 2 home school kids and poor Internet Fed up with calling, on hold for an eternity to be told I have to go online and do this or that. Sort it out

  • zombiegirl3505 Susan Park (@zombiegirl3505) reported

    @Plusnet sucks so much 2 hours without broadband an hour of which I’ve been trying to get someone to answer the bloody phone I am so switching as soon as I can they are a nightmare

  • corneliusvt72 Cormelius van Tonder (@corneliusvt72) reported

    @KateSlaterPR @Plusnet Worst customer service I have come across for a while! Telephone operators rude and unhelpful, plain and simple!

  • pinks_tribe Jo 🏳️‍🌈 (@pinks_tribe) reported

    @StacyB1703 @Plusnet Oh no, I feel for you. The weather is grim which doesn't help either, no chance to get out. Fingers crossed they fix it soon, my daughter is trying to do her Uni work too, which is all online.

  • Vick_Leibt_Dich Vick Alex ☕️ (@Vick_Leibt_Dich) reported

    Mum says she has paid for this month. Either this is bullshit or plusnet are just this ******* bad. I've tried everything to fix this. I'm surprised it's allowed me on ******* twitter. I'm so angry right now everything is setting me up to fail.