Plusnet Outage

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

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Plusnet problems in the last 24 hours

Plusnet Outage Chart

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Internet
(65.06%)
Wi-fi
(11.36%)
E-mail
(9.38%)
Phone
(8.24%)
Total Blackout
(5.68%)
TV
(.28%)

Plusnet Outage Map

The most recent outage reports and issues originated from Ilford, Skelmersdale, Oxford, Upton, Birmingham, Romford, London, Abergavenny, Wembley, Portsmouth, Pulborough, City of Westminster, Glasgow, Golders Green and Wrexham.

Portsmouth Internet
London Internet
Ilford Internet
Skelmersdale Internet
Oxford Internet
Upton Internet

Plusnet Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:
  • Applebottomgal Applebottom James (@Applebottomgal) reported

    @Virgin @Plusnet @BT and any other internet service what's your best deal. Is your customer service good. Loyalty means nothing to my soon to be ex provvider of 15+yrs @talktalk if you want a loyal customer show me your deals.

  • RachelMahon RachelMahon (@RachelMahon) reported

    @plusnet I’m longer a customer. Informed my final bill was settled and keep getting emails and text a demanding I pay a bill I don’t have. Pls sort. There is a reason I left

  • Terry79023669 Terry (@Terry79023669) reported

    @BritishTelecom Plusnet Cowboy provider, More staff not turned up again today, getting more difficult 4 Bandits 2 hunt down new victims everyday. 2wks No service=No compensation=No reply from Bandit CEO's=Zero customer service. Waiting 33 months but Cowboys wont pay up. Avoid BT

  • Terry79023669 Terry (@Terry79023669) reported

    @Plusnet /BT Cowboy provider, More staff not turned up again today, getting more difficult 4 Bandits 2 hunt down new victims everyday. 2wks No service=No compensation=No reply from Bandit CEO's=Zero customer service. Waiting 33 months but Cowboys wont pay up. Avoid Cowboys!!!

  • johnmclear John McLear (@johnmclear) reported

    If @plusnet mobile want to survive they need to support eSim pronto. Hardware is now emerging, the infrastructure needs to support it ASAP.

  • you_big_bully Brian Brogden (@you_big_bully) reported

    Don’t be fooled into ‘award winning customer service’ by @Plusnet if you’re after broadband. No comms when your broadband is delayed and because of this you then miss your cooling off period. Big shout out to Raja in the sales team and Tony in the so-called customer service dept

  • lennyshez Marie (@lennyshez) reported

    I'm hardly surprised Plusnet are in the top 5 worst broadband providers.... can't even get to 5mb when they promise 10 and you're paying 25 quid in the process!!! Disgusting and when you speak to customer service all they are interested in is selling you more mb! @plusnet

  • jonzi76 chris jones (@jonzi76) reported

    Once again my internet speed has dropped from poor to horrifically poor. BT site now saying my max possible speed is 2meg (but getting 56k). Can't be worth £30 can it @plusnethelp @Plusnet

  • alexs984 Alex S-S (@alexs984) reported

    Trying to access @plusnet online chat is awful, two full days and it's never available! No response from @plusnethelp either.

  • jeesss_ jeessss☺️ (@jeesss_) reported

    @plusnethelp great that your team have time to answer this but have ignored my multiple tweets to do with my connection speed being awful ever since we switched to plusnet.

  • jeesss_ jeessss☺️ (@jeesss_) reported

    @plusnethelp @Keith_Rascal great that your team have time to answer this but have ignored my multiple tweets to do with my connection speed being awful ever since we switched to plusnet.

  • wheelierog Roger Chambers (@wheelierog) reported

    @Plusnet 2 days into a contract as a new customer, this company provide WiFi speeds of 0.8 mbps and seem to think it’s tough luck, little to no help, but I’ve been reminded that I’m now in contract and have to put up with it. Seems these guys only care for wired speeds.

  • RobertJ54148562 Robert Joy (@RobertJ54148562) reported

    @Victrix75 @Plusnet Virgin Media every time. Always on. Unbelievably fast. Replaces faulty units within 24 hrs. Nil cost. 20 year customer now!!! But - Blinking expensive...

  • jeesss_ jeessss☺️ (@jeesss_) reported

    @plusnethelp hello, you have ignored me 3 times now. Please let me know why my internet connection is awful, and has been ever since we switched to plusnet.

  • Terry79023669 Terry (@Terry79023669) reported

    @BritishTelecom Plusnet Morning cowboys, How many staff r left today if any, yr ship is sinking so fast CEO could not get off quick enough left crew 2 suffer their fate. 2wks No service=No compensation=No reply from CEO's=Zero customer service. Waiting 33 months, Avoid Bandits!!

  • Terry79023669 Terry (@Terry79023669) reported

    @Plusnet /BT Morning cowboys, How many staff r left today if any, yr ship is sinking so fast CEO could not get off quick enough and left crew 2 suffer their fate. 2wks No service=No compensation=No reply from CEO's=Zero customer service. Waiting 33 months, Bandits wont pay up!!!

  • Victrix75 Vix Southgate 🦊 (@Victrix75) reported

    Getting very fed up with the poor @PLUSNET connectivity. I’m no longer sure what I’m paying for, as all gadgets connected keep losing signal.

  • AlexWhiteGB Alex White (@AlexWhiteGB) reported from Hillingdon, England

    @FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.

  • skullthebucky Hot Diggity (@skullthebucky) reported

    @TheSeraphim17 @Plusnet If it is openly expressed on the website, open a complaint and DO NOT CLOSE It u tjl you are complely happy and satisfied with the solution. You'd be surprised what you can get with open complaints... If need be take it to ofcom

  • skullthebucky Hot Diggity (@skullthebucky) reported

    @TheSeraphim17 @Plusnet No what I mean is when any customer service advisor interacts with any customer they have to leave notes at the end of the interaction to say what took place during that call,. So another advisor can go back to that date and see what took place and what was said

  • CEtchingham77 Chris (@CEtchingham77) reported

    @JasonManford my Plusnet broadband has gone down

  • sisteramandaa ꕶǏꗟŁęŗ ѧṁລրđລ 🦋 (@sisteramandaa) reported

    @plusnet is so shit omfg

  • AmirVadud Amir Vadud (@AmirVadud) reported

    @SMARTYMobileUK I really regret joining Smarty mobile and cancelling my contract with Plusnet. After almost 24 hours of activating my Sim still it doesn't work. No help from Smarty to resolve the problem. Not recommended. Extremely disappointed and frustrated.

  • The_King_Ahli TheHoodedGengar (@The_King_Ahli) reported

    @virginmedia Shame that it's stupid unreliable near me. Had to change to Plusnet and we've got a lot more stronger connection, not going down daily.

  • skullthebucky Hot Diggity (@skullthebucky) reported

    @TheSeraphim17 @Plusnet If you remember the dat in which you called and where promised this it should be on the notes against your account. Unless the person doing it never left any

  • Charleyy_Louise C H A R L E Y (@Charleyy_Louise) reported

    Rung @Plusnet to speak about broadband options. I ask the woman to slow down a bit as I wanted to get the full information so rather than just slowing down she hung up on me. Absolutely horrific service and I will not be getting my broadband from you!

  • the_johncharles ᒍOᕼᑎ ᑕᕼᗩᖇᒪEᔕ (@the_johncharles) reported

    Finally got round to getting new broadband! Good riddance to the crap that @Plusnet provide - their internet is utter crap and they even have been charging 30 quid a month! It used to be 15 a month, sneaky tactics - won’t be returning to plusnet.

  • ukvideopro Kevin (@ukvideopro) reported

    All that advertising and @Plusnet in top 5 WORST by ofcom for phone and broadband service. Maybe use some of that money on customer service and investment

  • evil_mrs Ros O'Neill (@evil_mrs) reported

    @Plusnet my Outlook email account is receiving messages but today it is suddenly impossible to send. I get a System Administrator "undeliverable" email saying server error 550, the relay is denied. Help!

  • Terry79023669 Terry (@Terry79023669) reported

    @BritishTelecom Plusne the Cowboy twins still refuse 2 break cover and continue 2 lie low away from all the plusnet victims looking 4 justice. 2wks No service=no compensation=No reply from Bandit CEO's=Zero customer service, waiting 33 months. Avoid Plusnet/BT Cowboys Avoid Grief

  • Terry79023669 Terry (@Terry79023669) reported

    @Plusnet /BT the Cowboy twins still refuse 2 break cover and continue 2 lie low away from all the plusnet victims looking 4 justice. 2wks No service=no compensation=No reply from Bandit CEO's=Zero customer service, waiting 33 months. Avoid Plusnet/BT Cowboys Avoid Grief!!!!

  • KevinJohnBrady 🅺4🆇🅾🆁🅸🅶🅸🅽🆇 Ⓐ☸♂♀=ΩⓋ (@KevinJohnBrady) reported

    @plusnethelp Please see DM again thank you. Please also look at ticket 192335193 & past correspondence with Tahir Mahmood & other's. I cannot respond to you through Plusnet channels as the restrictions block all access to any Plusnet site - This is a known issue for over 2 years!

  • KevinJohnBrady 🅺4🆇🅾🆁🅸🅶🅸🅽🆇 Ⓐ☸♂♀=ΩⓋ (@KevinJohnBrady) reported

    @plusnethelp Please see DM again thank you. Please also look at ticket 192335193 or past correspondence with Tahir Mahmood & other's. I sadly cannot respond to you through Plusnet channels as the restrictions block all access to any Plusnet site - This is a known issue for over 2 years!

  • leonahussey Leona Hussey (@leonahussey) reported

    @virginmedia I wear a personal alarm in case I fall. I need my landline to open my front door for deliveries. I have none of that cos of your crappy service. Moving to plusnet now. @virginmedia is a terrible company. I am not safe in my home bcos of you

  • toptom007 toptom007 (@toptom007) reported

    @virginmedia tryied to join you in bristol as was having huge packetloss from bt £80 a month service. Joined plusnet instead, Works flawlessly can only recommend

  • thenewmrsprice Donna Price (@thenewmrsprice) reported

    @Plusnet can someone please help! We’re meant to have 60/80 megabytes per second and we are recording 4/6 mgbt at its highest!!! We pay £38 pm !!! What the heck is going on!!! Scandalous!!! 🤬🤬🤬

  • highwaylass Highwaylass (@highwaylass) reported

    @iannone_ian @VodafoneUK I said I had seen a very good offer with Plusnet and the chat person gave them an all out slagging which I thought was very poor form.

  • Terry79023669 Terry (@Terry79023669) reported

    @BritishTelecom Plusnet Twin Cowboy providers r struggling 2 find new victims hence new TV add claiming no nasty surprises b ware, nasty is they do not provide. 2wks No service=no compensation=No reply from CEO's=Zero customer service. Waiting 33 months. Bandits wont pay up Avoid

  • Terry79023669 Terry (@Terry79023669) reported

    @Plusnet /BT Twin Cowboy providers r struggling 2 find new victims hence new TV add claiming no nasty surprises b ware, nasty is they do not provide. 2wks No service=no compensation=No reply from CEO's=Zero customer service. Waiting 33 months. Bandits wont pay up Avoid the Twins!

  • FrankieGreensit Frankie Greensit (@FrankieGreensit) reported

    @MoneySavingExp please help I’m wanting to change phone/internet from BT to plusnet, but my contract doesn’t end till September can plusnet buy you out of the account BT want £150 to leave early , thank you

  • BevLive Bev (@BevLive) reported

    @Ofcom Odd, I've been with @Plusnet for years and never had to put in a formal complaint. Their customer service in my experience has been personalised and polite - I really can't fault them, so it's kinda shocking to see them so high in the list.

  • Cut_Thumb Jamie Crawford (@Cut_Thumb) reported

    @AuctorLector @Plusnet I have a theory that they’re all shit. Hope that helps.

  • MisterSten Ian Stenhouse (@MisterSten) reported

    @plusnethelp Hello. My Plusnet broadband speed has been poor for some time- around 7 mbps. Over the last two days it has dropped to <1 . I phoned your helpline but was asked too many security questions and nothing was achieved. Please advise.

  • debjohnstonbti1 deb.johnston (@debjohnstonbti1) reported

    @Plusnet are there any issues in the ormskirk area there doesn’t seem to be any connection here for us

  • Terry79023669 Terry (@Terry79023669) reported

    @BritishTelecom plusnet Customer service gets worse by the hr as more staff abandon sinking Cowboy ship. CEO was first 2 go, he was not a captain going down with his ship. 2wks No service=No compensation=No reply from CEO's=Zero customer service. waiting 33 months. Avoid Cowboys

  • Terry79023669 Terry (@Terry79023669) reported

    @plusnet /BT Customer service gets worse by the hr as more staff abandon sinking Cowboy ship. CEO was first 2 go, he was not a captain going down with his ship. 2wks No service=No compensation=No reply from CEO's=Zero customer service. waiting 33 months. Avoid Cowboys Plusnet/BT!

  • TonyMaloney16 Tony Maloney (@TonyMaloney16) reported

    Great to see @virginmedia coming to Seaham, real fibre and not that FTCC shit that @bt_uk @Plusnet and @SkyUK use and have made no effort to upgrade over the years, prepare for the exodus...

  • Spongebob65k Karen Houldey (@Spongebob65k) reported

    @Plusnet shocking customer service, signed up for fibre broadband. Should have been connected 20 January, still waiting and told will now be 29th.. no heating, no sky tv, no internet and I’m paying for the privilege

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.

  • jasonmfarrow Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband

  • ma_ku Mark Byford (@ma_ku) reported

    @Plusnet Your broadband service appears to be down in Basingstoke and nobody taking my call at helpdesk.

  • WeddingUKAngel Michael Adele (@WeddingUKAngel) reported

    @Plusnet I now get a response via text saying the poor service and quality of the out put of internet I have received for the last two years will be interrupted when i stopped the direct debit. Can the Staff member who offered failed promises call me back asap please

  • WeddingUKAngel Michael Adele (@WeddingUKAngel) reported

    @Plusnet Dear Plus net, It has been almost 2 years that I have had my internet and been encountering problems. After many months an Engineer was sent to out who confirmed the service had not been working well.

  • CoughOx3 Cough (@CoughOx3) reported

    @Plusnet hi plusnet , have you got an email address so I can send in a complaint about some poor service

  • wickiden Nicholas Clark 🇬🇧 (@wickiden) reported

    @Plusnet @plusnethelp Still not working and no contact... your online chat doesn't work either. Not good if this a typical New Customer experience!

  • lightningad adam taylor (@lightningad) reported

    @plusnethelp sorted out over the phone yesterday. Seems most times I need to contact Plusnet, the online chat is not working. Phones are not always convenient, and the online chat allows you to keep a transcript - useful for referring back at a later time when issues re-occur

  • Terry79023669 Terry (@Terry79023669) reported

    @BritishTelecom Plusnet Silent Cowboy providers remain quiet as the embarrassment makes it difficult 4 the Cowboys 2 face all the victims. 2wks No service=No compensation=No reply from Bandit CEO's=Zero customer service, waiting 33 months. Its like these providers do not exist!!!

  • Terry79023669 Terry (@Terry79023669) reported

    @Plusnet /BT Silent Cowboy providers remain quiet as the embarrassment makes it difficult 4 the Cowboys 2 face all the victims. 2wks No service=No compensation=No reply from Bandit CEO's=Zero customer service, waiting 33 months. Its like these providers do not exist.Avoid Cowboys

  • carwu1 carwu1 (@carwu1) reported

    I’m not an engineer not will I be on for you (plusnet) so either fix the issues with your service or release me fee free from my contract this has been going on for ages and I swapped hubs when I resigned with you hoping that would fix it but NO. One of the worst for service 2/2

  • HMSbeagle1820 HMS Beagle (@HMSbeagle1820) reported from City of London, England

    Day 7 update: now informed that we have lost our old number, and that the original order never went ahead (again). 2 more days until we are given an installation date... @Plusnet