Plusnet

Plusnet Outage Report

Why is my Plusnet service not working?

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours

The graph below depicts the number of Plusnet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Plusnet Outage Chart 07/29/2025 07:30

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Plusnet compensate me for the outage?

The recent Plusnet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Plusnet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Plusnet has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent Plusnet outage reports came from the following cities: Mitcham, Manchester, Lytham St Annes, London, St Ives, St Albans, Wimborne Minster, Croydon, Hounslow, Camden Town, Derby, Poplar, Brighton, Birmingham and Ealing.

Loading map, please wait...
City Problem Type Report Time
United KingdomMitcham Internet
United KingdomManchester Internet
United KingdomLytham St Annes Internet
United KingdomLondon Internet
United KingdomSt Ives Internet
United KingdomSt Ives Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • iffatshahnaz Iffat Shahnaz (@iffatshahnaz) reported

    @Plusnet I live in the EH6 area of Edinburgh and my WiFi is not working. Can you please advise. Thank you

  • templeton966 Jayne Templeton (@templeton966) reported

    @Plusnet is there a problem in #coulsdon area? We are losing WiFi every half hour and sometimes more?

  • danrigby95 Dan Rigby (@danrigby95) reported

    @Plusnet hi my internet has gone completely down. Any idea when it’ll be fixed as I’m working from home today.

  • andanotherdave Dave Black (@andanotherdave) reported from Derby, England

    @Starlink I enquired about Starlink when Plusnet ****** me off grabbing £164 in a direct debit rip off: I never anticipated! So l invited Starlink to quote and they wanted £299 for a dish But blimey its' now free: from best mate Elon! But wow: £75/mth! Claws it all back: via 1st quarter!!!

  • andanotherdave Dave Black (@andanotherdave) reported from Derby, England

    @Starlink I enquired about Starlink when Plusnet ****** me off grabbing £164 in a direct debit rip off:a I never anticipated! So l invited Starlinzk to quote and they asked £299 for a dish But blimey now free: from best mate Elon! But woah: £75/mth Claws it all back: via 1st quarter!!!

  • David7970361915 David (@David7970361915) reported

    @Plusnet there is problems in the iv7 area low low speeds help

  • KatieEvans13056 Katie Evans (@KatieEvans13056) reported

    @Plusnet my download speeds are terrible, your advisors are rude and condescending, and nobody has got back to me about my complaint. It is terrible customer service and I want to leave but your exit fees are ridiculous.

  • G6JPG_ jpeg. Let's have 𝒑𝒓𝒐𝒑𝒐𝒓𝒕𝒊𝒐𝒏𝒔 in news! (@G6JPG_) reported

    Calls asking about roof insulation. (Repeatedly asking "what is the name of your company" makes them hang up [they pretend to be some body].) Calls show number if I dial 1471, but if I try block it (1572 option 1 with PlusNet), "unknown". Come on, @Ofcom. Make telcos block these

  • iD_Mobile_UK iD Mobile (@iD_Mobile_UK) reported

    @geo_louu EE is currently experiencing network issues. This also includes customers of other providers that use EE’s infrastructure, such as Lyca Mobile, BT Mobile, Plusnet Mobile, 1pMobile, Spusu, Talk Home, Ecotalk, IQ Mobile, and Utility Warehouse, among others. - Anika

  • TomWoWPR Tom Walker Media (@TomWoWPR) reported

    If, as @EE claim, they’re the best mobile network in the country, I would hate to see the worst. Ever since I transferred over to them from Plusnet two or three years ago, I have had a succession of problems with them; the latest being the random cancellation of my sim,

  • johnreed222333 John Reed (@johnreed222333) reported

    So let’s be clear about @EE. They only guarantee the flow into the router. NOT the Wi-Fi signal, and Wi-Fi 6 covers less than Wi-Fi 5. When you change from plusnet to @EE no one explains this.

  • dave1966uk dave1966uk 🇪🇺 🇬🇧 (@dave1966uk) reported

    @Plusnet how to'call' when I have hearing problems? No email? No mobile or fibre here so trying to get ADSL but checker says call😔

  • contactmplant Mike Plant (@contactmplant) reported

    @Plusnet I miss one payment, due to my employer paying me late, I receive an email yesterday 23/07/25, the email states: I have 14 days to pay the outstanding bill, BEFORE my service is restricted, so why was my service restricted at 18.30 this evening on the 24/07/25??

  • Kinglassielass Ange Wilkie (@Kinglassielass) reported

    When you sign up to @Plusnet after seeing the 5 🌟 recommendation on @WhichUK for their communication & cust serv - sent them a DM with a query 7 DAYS AGO and still waiting. Quick to take my money tho. U can ignore my orig msg I now want to know how I cancel

  • Scott87049502 Scott (@Scott87049502) reported

    @Plusnet having some serious issues with the account for the house. Can't get through on any of the phone numbers that are posted on your websites. We might be losing access to our WiFi through no faults of our own.

  • Plusnet Plusnet (@Plusnet) reported

    @jaida9625 Hi, I apologise for the issue with trying to get through to us over the phone. Unfortunately we are currently facing an issue with our phone lines however we are working on this and will aim to resolve this issue as soon as possible. Rafiqe - Plusnet

  • jaida9625 Jaida Esin (@jaida9625) reported

    @Plusnet Hey Plusnet! Why can't I get through to your customer services by phone? Are your lines down? I need help and support please.

  • jaida9625 Jaida Esin (@jaida9625) reported

    @Plusnet Hey Plusnet! Why can’t I get through to your customer services by phone? Are the lines down? I need help & support please.

  • MaldonGirl1966 Anniroo the Essex Gel (@MaldonGirl1966) reported

    Anyone else having problems with "Three" and "Plusnet" ???

  • Bobfrombristol Robert Hall (@Bobfrombristol) reported

    @Plusnet I've cancelled your broadband on 160725, looks like I'm getting a rebate from 170725 to 230725, I mistakenly used the broadband on 170725, Is this a problem ? , I am willing to pay for the extra days usage.

  • Ash_OB Ashley O'Brien (@Ash_OB) reported

    Hi @Plusnet - Please can you cancel my contract and send through the early termination costs please. Thanks Ash

  • carl96469174 carl (@carl96469174) reported

    @Plusnet fix your internet not working

  • lifelong_lfc Si #wehavedreamsandsongstosing (@lifelong_lfc) reported

    @ukevowners We were lucky with our ISP. The @Plusnet router plugged straight in no problem. Looking at adding their RPS next and then possibly cameras.

  • Mark_J69 MarkJ (@Mark_J69) reported

    @Plusnet Can you please please please advise if the Force9 issue is being actively looked at? Emails been down for nearly a month now. Its ridiculous.

  • neilbennett0707 Neil (@neilbennett0707) reported

    ******* @Plusnet router is doing my head in , every 20 mins turning flashing orange , written complaint incoming me thinks

  • davidhood DΛVID HӨӨD (@davidhood) reported

    @Plusnet having broadband issues in West Fife. Roadworks causing intermittent connections and trickle speeds?

  • patelios121 Mihir Patel (@patelios121) reported

    @Plusnet been over a week since I messaged about needing a contact to speak to about getting fibre installed in my building for all residents and no one gets in touch. So poor. Thought you would be all over wanting to install that for 2-3 apartment blocks.

  • NakedAnthropolo The Naked Anthropologist (@NakedAnthropolo) reported

    @Plusnet I'm a customer. How do I stop a neighbour who found my wifi password from accessing my broadband? The easiest way, please, step-by-step, and don't assume I know how to get to router settings etc. Thank you.

  • porkwings_ porkwings (@porkwings_) reported

    @Plusnet I can't change my payment method online, I just get an error which says "there has been an issue please consult your system administrator". I need to change my direct debit to a new bank account.

  • snookerloopylou Louise (@snookerloopylou) reported

    @Plusnet I’ve just spoken to an advisor on the phone to discuss if I’d be able to have a quicker internet service with yourselves than what I have currently. Whoever I spoke to was very abrupt with me and not very helpful. Certainly hasn’t helped me consider your service.