Plusnet Outage Report
Why is my Plusnet service not working?
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If you are having issues, please submit a report below.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Plusnet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Plusnet compensate me for the outage?
The recent Plusnet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Plusnet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Plusnet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (70%)
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Wi-fi (15%)
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Total Blackout (7%)
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E-mail (5%)
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Phone (2%)
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TV (1%)
Live Outage Map
The most recent Plusnet outage reports came from the following cities: Godalming, London, Enfield Town, Marlow, Chester, Glasgow, Wigan, Croydon, Neath, Redcar, Tower Hamlets, Bacup, Leeds, Streatham and Hackney.
| City | Problem Type | Report Time |
|---|---|---|
 Godalming |
Internet | |
| London |
Wi-fi | |
| Enfield Town |
Internet | |
| Marlow |
Internet | |
| Chester |
Internet | |
| Glasgow |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Anna
(@AnnaEll06605627) reported
@herringtweets @virginmedia we had @Plusnet due to limited availibilty of anything else in our village. took 3 days to download microsoft office - total crap !! they have since denied all knowledge of poor performance ...
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Phil Banks
(@phlbnks) reported
Oh @Plusnet - I've always found you give a good service, but today found you limit passwords to 16 characters 😞 In your favour you do allow most symbols, but 16 characters is just to short. A lot too short.
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Rebeca
(@RebecaQuental) reported
@Plusnet with issues again? Of course! And the customer service phones are not available, not good enough for working from home.
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Sandra Taylor
(@scot_in_suffolk) reported
@plusnethelp I need someone to check out Broadband connection and phone line. Receiving 2.6 Mbps and 0.7. Neighbour getting 34.82 and 7.56 on PlusNet. Your chat service was useless. Phone line same.
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Gaz Olden
(@GazOlden) reported
@Plusnet @plusnethelp 45 mins of my life I’ll never get back to be no further along either!! 3 kids at home needing services and your agent basically says “I can’t help” if this is award winning I’d hate to see who came last!!
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Cube🧃
(@JussCube) reported
@Plusnet is genuinely the worst wifi going all evening I’ve been disconnecting from fifa games, I did a speed test and my ping has more than doubled and download speed is 25% of what it should be.
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val
(@val18619932) reported
@Plusnet Never had a problem with plusnet until I upgraded this has been during lockdown service is awful.can never speak to anyone and when I do I’m told the problem is my end. & it will cost me £80 to get open reach out to test the line disgusting service not fit for purpose
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sarah
(@sarahburton_) reported
@plusnethelp hi plusnet, our broadband hasn't been working for the past 24 hours, no issues with the router, is there an outage somewhere?
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PBS
(@PBSexpress) reported
@Plusnet No 1 for customer service? Don't think so. Waiting for 4 days for internet to be provisioned, and told confirmed appointments with open reach are no longer confirmed. You won't talk to open reach for us. Sat in limbo with our bosses asking why we can't work. Useless.
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Russell Upton
(@rustacle) reported
@Plusnet no broadband and all three lines of customer support unavailable or simply ignored. I wonder how many other customers are experiencing similarly woeful service.
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Cal
(@ChimericalCal) reported
Pro Tip: Don’t use @Plusnet. Their fibre optic broadband won’t even load a 3-minute video without it buffering and you can’t get through to their support team. Pass it on.
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Kelly Stewart
(@MyIckleBoyBlue) reported
One month since yet again raising an issue with @Plusnet @plusnethelp and still no response, shockingly bad customer service, Trying once more, before I cancel my direct debit
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Liam Charlton
(@liamch_88) reported
My grandparents are shielding and can’t make outgoing calls! Can’t see what’s going on their account online. 24hrs later and no reply, can’t even sit in a queue on the phone because it automatically hangs up. Shocking service this @Plusnet @plusnethelp
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Gemma Webster
(@GemmaWebster81) reported
@plusnethelp Are you kidding me? You’ve responded to more recent tweets? Tweeted you earlier to say I’d been unable to use Plusnet broadband which I pay for as it’s simply too poor for use, tried all day to call, unable to even get in a queue, constantly told to call back later!
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Calico UK
(@Calico_UK) reported
To follow up @Plusnet @plusnethelp we've spent 1 hour and 7 minutes on phone (inc placed on hold 3 times) re a simple technical support issue, to be told that we'd likely have to wait 24-48 hours for the ticket to be read by the support team there, never mind get a resolution.😝
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Lesso
(@Lesso38013409) reported
@plusnethelp Service went live 13/01/21. Phone working,but when rang Plusnet,they said that the wireless driver on my 3 year old laptop was out of date, and I'd have to buy a new laptop. Was with b.t.previously and all working. This is not acceptable.
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Sir Gammon Army
(@Gammon_Army) reported
@plusnethelp hello, I would like to connect my TV via ethernet, but it doesn't work, I use an old bt hub, I've never had a Plusnet hub despite being with you for years, can I get a Plusnet hub?
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Rebecca Denton
(@rebeccadenton) reported
@plusnethelp Hi Plusnet, my swap date with you is in two working days. I haven’t had any info or been told the router has been sent. Starting to worry as I work from home #help
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ray connolly
(@ray_connolly) reported
@Plusnet 7 days without an internet service #shockingcustomerservice
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Andy Cowan
(@avandyc) reported
@Plusnet @plusnethelp hi there. One of my neighbours is vulnerable and relies on he phone line for a personal care alarm. She has found it difficult to get through to report a fault and she currently has no cover for the care alarm. Can you help?
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Planet Penwith
(@PlanetPenwith) reported
@Plusnet My ADSL broadband is continually dropping out. Very very poor service from a company that quotes "We'll do you proud". Sorry but I have to disagree, you are definitely NOT doing me proud. Terrible! I will be stopping my direct debit and returning your router - 1 out of 10
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Andy 💙 🇪🇺
(@andywash) reported
from
Hackney, England
@VirtualAstro No problems on my Mac (on plusnet)
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Binky
(@Binky98929762) reported
@Plusnet stupid adverts at the moment - our bread maker has been in continuous use for at least 10 years - not gather dust unused - not funny, just irritating
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Gemma Webster
(@GemmaWebster81) reported
@plusnethelp day 3 of not being able to get through to customer services to report the zero internet service. And no reply here. I will be leaving plusnet, this can’t go on. I would all day if needs be to talk to the adviser but you can’t get in the queue, it won’t let you!!
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James Carruthers
(@JamesCarruthers) reported
@Emm_McG @virginmedia I’m on plusnet fibre. Haven’t had any issues.
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Mahesh Jagadeesan
(@maheshjag) reported
@Plusnet's own router + AP was causing my Dell to have severe connectivity issues, but on this old-as-new router, things are just hunky-dory (for now anyway)
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Calico UK
(@Calico_UK) reported
If there's anything can be done to speed up @Plusnet @plusnethelp support requests we'd be grateful - the domain is in your DMs. The customer just requires access to his domain control panel/email service.
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mstorrm
(@mstorrm) reported
@jwdk98 @plusnethelp I've been having the same issue yesterday and today. Noise on the phone line and connection randomly drops (router light orange) in CH66. @DowndetectorUK suggests there are issues but Plusnet site says none?
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Archer
(@Ryan_the_BSCB) reported
Anyone having problems with @Plusnet #plusnet #wifi
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Felix Ulrich-Oltean
(@MrFelixU) reported
@Plusnet @plusnethelp So.. there's no "support ticket" system any more, my tweet to @plusnethelp has not been responded to in over a week and now your phone line won't even let me queue for help. 5 ppl trying to school/work from home - this is bad service