Plusnet Outage Report
Why is my Plusnet service not working?
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If you are having issues, please submit a report below.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Plusnet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Plusnet compensate me for the outage?
The recent Plusnet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Plusnet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Plusnet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (68%)
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Wi-fi (16%)
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Total Blackout (9%)
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E-mail (5%)
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Phone (2%)
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TV (%)
Live Outage Map
The most recent Plusnet outage reports came from the following cities: Leeds, Tottenham, Belsize Park, Tower Hamlets, Dorking, Hendon, London, Southampton, Huntingdon, Dagenham, Watford, Bristol, Glasgow, Croydon and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Leeds |
Internet | |
| Tottenham |
Internet | |
| Belsize Park |
Internet | |
| Tower Hamlets |
Wi-fi | |
| Dorking |
Phone | |
| Hendon |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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piscohof
(@piscohof) reported
Here are three things I am fed up of. Dose escalation strategies, Plusnet and the fact that 90% of today's feed is people claiming other people have said stupid things behind their backs. And then acting surprised they noticed, EVEN THOUGH THAT WAS OBVIOUSLY THE POINT.
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Plusnet
(@Plusnet) reported
@efcsi Hi Simon, I'm sorry to hear you're having issues with broadband. So we can look into this further, are you able to confirm your Username via a DM? - Curtis, Plusnet Sheffield
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Jessicks
(@JRoberson_) reported
@Plusnet I live in SW2 area London and I cannot connect to WiFi. Is there an issue in my area? I can’t work!
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The man known as E
(@xavier_gonzo) reported
@Plusnet good afternoon, have had problems with my internet since Friday. Have logged multiple calls and problems are still ongoing. Please can someone help me with this.
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Rob Potter
(@RobPotter) reported
@Plusnet Hi, my router makes a hissing/clicking noise. I think when something is connected to the 5g. I've turned the 5g off and the noise stops but everything then runs very slowly. Is it possible to get a new router or any other suggested fix?
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alice
(@beplatform) reported
@Plusnet @Plusnet @plusnethelp thank you for reply but the Point is, the connection is unstable - it is ok some of the time & sometimes it’s not - you need to check the History of line - not run a test after the issue is reported. I have a single device connected & am 1m from the router.
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Paul West
(@PaulWest_) reported
@plusnethelp @plusnet any chance of anyone answering your phones this side of 30 minutes? I haven't heard from anyone for four days now regarding a massive issue
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CW PROPERTY SERVICES
(@CWPropertyS) reported
@Plusnet my wifi keeps disconnecting and when it is connected it is really slow. I have followed all the advice on the website to set up the router but it still does not help.
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lynda downs
(@downsfennon) reported
@Plusnet Asked a question never answered?
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Callum McInnes
(@therealb1gmak) reported
@Plusnet Internet is constantly dropping out a month after the same issue was supposedly fixed. Any ideas?
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Jack Wierenga
(@JRAWierenga) reported
@plusnethelp for the fourth time in my year contract with plusnet I have returned to unusable internet levels. Capping out at less that 1GB of data, usually around 0.4GB. I will NEVER return to using your service but for the remainder of my contract I'd really appreciate a fix.
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Leigh Preece
(@ItsPreeceyHere) reported
@awoodvine Me too. It's a case of we have a landline but only got the Plusnet router plugged into it. Have a phone somewhere but that's never plugged in!
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Steve Lumby
(@bigcheeseuk1) reported
@Plusnet Joined Plusnet Friday and had no broadband since, I am deaf so the support phone line is no good.need my internet connected
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Plusnet
(@Plusnet) reported
@Edna_Welthorpe_ Hi Edna, I'm sorry to see that you're having connection problems. If you send us your account username we'll look into this. Regards, Emily Plusnet Leeds 🌞
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Frank Poole
(@plloover) reported
@Plusnet Hello Anoush. I see plusnet are pulling their youview service. That was the key reason I use plusnet - are Plusnet accepting the position that users can move penalty-free even if they’re still in contract?
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vinyl_solution
(@vinylsolution2) reported
@Plusnet My PlusNet mobile has had no signal since this morning. I am in the Horsham RH12 postcode area. Please advise.
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🏆 Ricardos LUFC 🏆
(@Richyboy2k20) reported
@SkyHelpTeam "Most likely having WIFI or device issues" Wow nothing gets past you does it? Let's see, all WIFI devices having issues, so that would mean its the WIFI. Who provides the technology to provide the WIFI? Sky. Months of this crap I have dealt with. Can't wait to go with @Plusnet
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Form® Design
(@Form_design) reported
@Plusnet please can you update me on my order issue, I'm not hearing anything since last Thursday and it takes too long to get through to you on the phone
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Plusnet
(@Plusnet) reported
@Form_design Hello, I'm sorry to hear you are experiencing issues with your order and for the inconvenience this must have caused. Please direct message your account username and I'll take a look into this for you. All the best - Beth Plusnet Sheffield
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Steve Lumby
(@bigcheeseuk1) reported
@Plusnet I was supposed to get connected to your broadband on the 20th, still no joy. Is there an email for support as I'm deaf
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Plusnet
(@Plusnet) reported
@school_cottage I'm sorry for any inconvenience that this fault is causing and for the delay in getting back to you on here. I can see that you have since discussed this with our technical support team and an engineer visit has been arranged. Regards, Emily Plusnet Leeds 🌞
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G T
(@gombrich_261209) reported
@Plusnet my internet is not working !
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Plusnet
(@Plusnet) reported
@beplatform Hi Alice, I'm really sorry about that, it's likely that it's a wireless issue. Your case handler will get back in touch soon and I'll drop him a message now. - Adam - Plusnet Sheffield
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This way madness lies
(@gingerdog633) reported
@Plusnet Hi, Over the last 3/4 days we can’t make any calls from our mobiles at home?it says no service,very frustrating ,Jane
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Steve Lumby
(@bigcheeseuk1) reported
@Plusnet Messaged at 5pm, zero response, pretty poor
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Hugo Texugo 🏳️🌈
(@TexugoHugo) reported
@Plusnet Hi, but is the outage problem resolved?
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3DaGoat
(@Gorzy_MF) reported
@camieoa5 Plusnet is like the worst in the world
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Wolf Baginski💙
(@WolfBaginski) reported
@plusnethelp @Plusnet in a repeat of a problem I had last night traffic through your systems seems to be failing. Known IP addresses such as 8.8.8.8 are not responding. The line shows as OK
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Wolf Baginski💙
(@WolfBaginski) reported
I am sending this via a mobile phone. Search engines are working, returning links to your help pages but it is as if the servers are dead. No web pages delivered to this phone. Current DSL uptime 5h 58m, data rate as expected, for Plusnet landline
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anthony sales
(@anthonysales1) reported
@Plusnet another day of poor connection get really annoyed with keep phoning and go through the same thing