Plusnet Outage

@Plusnet you are the worst I ever used. I just want things to come back to normal so I can change ... never use #plusnet it’s the worst. Slow... expensive ... and no response if you call

Plusnet internet is the worst internet I have ever experienced in my life! 10 months of crap internet that I have paid for. Its disgraceful! @plusnethelp

@Plusnet no service at all , just returned to my Leeds house, flashing red light, all cables connected properly. No WiFi no internet. Help!

Typical @WeAreOpenreach finish the FTTP in my area, and @Plusnet don't support it. So I'm stuck in my contract with crap internet till May. Great job @plusnethelp !

For a networking student, I sure pick some bad ISPs. First TalkTalk now Plusnet. Heads up, if you get a Plusnet Wireless router, due to the manufacturer cheaping out, your router will hiss everytime a device uses the 5Ghz band. Plusnets advice? Deactivate it.

@plusnethelp is there anyone there who can help? I’m getting very slow internet speeds this week - speed checker shows speeds of less than 1mbps.I’ve tried ringing several times and cannot get through.Will someone at plusnet respond and help me solve issue pls?

@Plusnet your service is dreadful. Been on and off for months and your "support solution" was to just switch off one of our channels. Hasn't fixed the problem, it's made it worse! I want a refund for the past 3 months AWFUL Internet meaning we can't work from home successfully!!!

Hey @plusnet my dads had your broadband installed this week and no one answers the phone?? Thought customer service was your thing?

@Plusnet Reference my Broadband. I’m experiencing very slow connection and frequent dropouts. To be honest, I’m at the end of my tether with the poor quality of the service and am now investigating alternative options, satellite or 4G. Very poor in 21st century!

@plusnethelp @Plusnet What's happened to your service? have all the staff there downed tools and gone home?

@t2stu @Plusnet Was with BT, v poor so changed just over a year ago to TalkTalk, no better. Have just had Virgin cable installed today and it’s a miraculous instant improvement. They guaranteed 56 Mps but it’s almost double that - hooray!

Don’t think you can get a worse provider than @Plusnet. The worst WiFi signal by far and no way to contact them 👍

@CrypticMirror @Plusnet I've had that same problem with Virgin! So annoying.

@Plusnet @plusnethelp As usual, shocking service... Got a text last week saying I was leaving on the 25th. Partner called and confirmed this wasn't the case, we were told nothing would happen and a standard letter (it isn't). Get home, have work to do and guess what? No internet.

i got a broken latptop screen if anyone can give me a iphone 3g screen would be much appreciated (must include plusnet sim card 2g)

@plusnethelp Can I cancel my plusnet broadband and line rental before I have activated and had an engineer round? I am very unhappy with the customer service so I would like a full refund asap.

@Plusnet @plusnethelp second day in a row waiting an hour on the line and no one solves my problem . I want to cancel my contract and it’s getting a bit complicated if you guys take this long to solve my issue .

MAYBE IF PLUSNET HAD A HELP NUMBER THAT ACTUALLY WORKED?

Less than useless as usual @Plusnet @plusnethelp the upgrade doesn't work

@plusnethelp @Plusnet on 7/9 told you I was moving on 1/10. Given no date for install of new service. Finally got through to you today given a date of 7/10. Less than an hour later changed to 9/10. Gave you plenty of notice of the move and will still be without service for 8 days

Anyone else having issues with @Plusnet my internet has been down for 4 hours

@plusnethelp completely unable to contact you by phone and direct message ignored. I have a problem with plusnet broadband. Can someone respond?

My plusnet broadband internet is not stable since today afternoon. Could you please help in resolving the issue as it is effecting my office work. I tried all the options listed in your website but no luck yet. please help

@Plusnet my mother-in-law set her new router hub one up on Wednesday and it has disconnected for the THIRD time. We've reset it remotely twice but obviously isn't fixing the problem. Engineer needed.

@Plusnet Hi. Why is it so difficult to get through on the phone today? Cut of 3 times and twice told by an automated message to call back when you are not so busy. Nice to know your time is more important than mine - especially when I am trying to help you !

@Plusnet do you have any idea of the wait times to get through to Support please?

Plusnet mobile illegally updated my credit file = mortgage decline. How to escalate further to fix issue & penalise Plusnet?

@Plusnet It’s been over a month and I’ve not been connected yet, customer service is terrible, I’m starting to think I shouldn’t have picked plusnet.

@Plusnet Your installation process is a shambles and your contact lines are a bismal. What a nightmare, never have I’ve been so angry over a broadband supplier! Get your communications in line and stop lying to me

@plusnethelp I WANT TO CANCEL MY ACCOUNT AND YOU ARE MAKING IT VERY HARD FOR ME TO SPEAK TO ANYONE AT PLUSNET ABOUT MY CANCELATION THEY DONT EVEN PUT YOU ON HOLD JUST SAY THE SERVICE IS BUSY AND HANG UP!!!