Plusnet Outage Report
Why is my Plusnet service not working?
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If you are having issues, please submit a report below.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Plusnet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Plusnet compensate me for the outage?
The recent Plusnet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Plusnet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Plusnet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (69%)
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Wi-fi (15%)
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Total Blackout (9%)
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E-mail (4%)
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Phone (2%)
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TV (1%)
Live Outage Map
The most recent Plusnet outage reports came from the following cities: Hampstead, London, Watford, Nottingham, Croydon, Fulham, Carlisle, Sheffield, Saffron Walden, Dagenham, Birmingham, Carrickfergus, Ealing, Edinburgh and Liverpool.
| City | Problem Type | Report Time |
|---|---|---|
 Hampstead |
Total Blackout | |
| London |
Total Blackout | |
| Watford |
Internet | |
| Nottingham |
Internet | |
| Croydon |
Internet | |
| Fulham |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Stuart Lüssi
(@StuartLussi) reported
@Philllb49Phill @Plusnet Having the same issue in Edinburgh since yesterday evening. Coming and going constantly.
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Phill Bunton 🇺🇦💙👑🇬🇧
(@Philllb49Phill) reported
@Plusnet I live in Southampton, SO16 8DB, my wifi is slow at best and keeps dropping are there local issues?
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Jason Auburn
(@jason_auburn) reported
@Plusnet my service is due to go live on the 19th so after midnight tomorrow and you've still not dispatched my router? I work from home and can't be without service
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Becky Bodenham
(@beckypurcell79) reported
@Plusnet been nearly 3 weeks for my installation to be completed 2 afternoons already been booked off work, one engineer called me today he was sick and the next engineer booked for the week after didn’t show, no contact from anyone. Not very great service for a new customer 😔
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K
(@Keldo79) reported
@Plusnet any issues in EH22 2QR area, it's just stopped working
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Graham Donning
(@Greyman49) reported
@Plusnet I intend not to renew my contract when it expires in July. Tried to ring the help line but the expected 20 minute wait put me off
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Joanna Bear
(@Stigmurder) reported
@Plusnet Hi, broadband down in OL15. Neighbours also have no internet so it’s not a ‘me’ issue. Any idea what’s going on and when we can expect to be up and running again?
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Alun Richards
(@AlunRichards11) reported
@Plusnet 4 days i contacted you via Facebook, X and Instagram and nothing is thus the way you treat loyal customers? Why am I paying over £60 a month for my Internet when I can get it with virgin for £25?
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Billy burrett
(@billy_burrett) reported
@Plusnet Can you sort your damn website out! I've been trying to pay my freaking bill for 3 days and now I can't use my wifi! I'm not calling just to go through an automated system and then be on hold for 3 weeks! I have things I need to do
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Lauren Hurford
(@lozphie) reported
@Plusnet are you aware of any signal/wifi issues in the Putney area. Our WiFi has been dropping in and out for a few days now
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Carl S
(@screwy73) reported
@Plusnet hi i ring up to cancel my contract of which you insist we must ring you , why then does the indian guy ask for my bank details ? Just to cancel a contract
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Have Your Say Now
(@UKHaveyoursay) reported
So if you are thinking of using @Plusnet then don't. We will be sharing videos on why this service is worthless and their customer service. They overcharge you for a crap service. Look elsewhere guys to save disappointment and problems
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River
(@PATRI0T_RIVER) reported
@Plusnet Yet again for the 3rd month running I've received a massive bill for phone costs when I don't even have a phone connected !!,the incompetence of Plusnet is next level, the engineer you sent out said there's a crosswire issue and that it was fixed, obviously not,FUMING!😡
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Alun Richards
(@AlunRichards11) reported
@Plusnet, can you tell me why we are paying over £60 for our Internet when on your website i could have the service for £34 amonth????
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Neill Morris
(@mozztattoo) reported
@Plusnet hey I am moving house on Friday 20th June. Can i move my service across to the new address.
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SpectrumNez
(@SpectrumNez) reported
@Plusnet @kylemtenten Hi. I’ve just seen this message and my father in law has had this email too. He’s 85 and vulnerable. Support tell me there’s nothing they can do, we’re just going to lose the broadband, phone line, and incur a £280 charge!
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Plusnet
(@Plusnet) reported
@TPreston13997 Hi there, Thank you for your message and we are sorry for the delay with our responses. Unfortunatley if you were to cancel your broadband service with us, your email address would be cancelled too. Rafiqe - Plusnet Sheffield
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Anne Burkle
(@BurkleAnne) reported
URGENT MESSAGE to @Plusnet and @Plusnethelp. You send emails telling me to empty my deleted files from your server but despite many phone calls and attempts, I am unable to access Plusnet webmail in order to comply. Online Help is useless.
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Jonathan Theobald
(@jon_theo) reported
@Plusnet How does Call Protect work, and how do I avoid losing calls I actually want? I’m a customer and can find zero information about this option on your website. Thanks
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Little Mo
(@AiberdeinQuine) reported
cannot get access to my @plusnet email account and this is causing me so many problems!
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David Onions
(@0N10N5) reported
@Plusnet our landline is not working. No dialling tone. Broadband appears to be unaffected.
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FiFi
(@fiEh23) reported
@Plusnet Hi. Broadband down and help Bot has reported we should be back up by 27 June. It's only 11th. (Not living in back of beyond either). Really 16 days?
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Terence LAU
(@TerenceLAU17) reported
@Plusnet I agreed to start the new broadband service on June 20th, but have not received your device to this day. Is it normal?
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cool2bginger
(@cool2bginger) reported
@Plusnet, no answer on the phones, no answer from direct messages. Your customer service is shocking. Any chance of someone actually getting in touch???
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ThatBloke_MCFC
(@Hoyada_wass) reported
@Plusnet just wondering why my wifi speed is 150mps but it’s really Bad when I use it on my console despite being the only user in the household
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Bellagio
(@markrich5000) reported
@NOW absolute worst service ever. Moved my broadband from now to Plusnet who handled the switch. All good apart from now owe me a credit/refund of £23. Have promised this 3 times and still not received.
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ǝǝqspǝǝl 🇬🇧⚛️⚡️💡
(@leedsbee) reported
@MarinaPurkiss @EE EE stole my mums PAYG number & credit. They lied & said she didn’t use her phone for outgoing calls despite me having documentary proof to the contrary. Another bit of BT, Plusnet also charged her an outrageous sum for a premium rate call she quite clearly never made.
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Gary Vince
(@garyvince1981) reported
@Plusnet My internet has been down in the Swanley area for 45 minutes is there a problem?
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Plusnet
(@Plusnet) reported
@aboushaqra Thank you for taking the time to contact us, I hope you are well. I’m sorry to read of your issues with the router positioning, please reply here with the Plusnet username, alternatively please provide the address with the postcode and name on the account. Cri – Doncaster
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Michael Stuart
(@KilburnMichael) reported
@Plusnet I'm switching to you for mobile phone but my phone connection has gone. Help please!