Is Plusnet having an outage?

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

 No problems detected at Plusnet

Plusnet problems in the last 24 hours

Plusnet Outage Chart

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • Internet (64.84%)
  • Phone (12.50%)
  • Wi-fi (9.38%)
  • Total Blackout (6.25%)
  • E-mail (3.91%)
  • TV (3.13%)

Plusnet Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:
  • Brendinoa
    BigOldBrenda (@Brendinoa) reported

    @plusnet can you please get your shit together, I’m constant lagging on everything I even think about doing.

  • LilBrendaX
    BigOldBrenda (@LilBrendaX) reported

    Plusnet is straight up shit and a waste of time. Straight facts

  • rosaxlita
    rosa mclaughlin (@rosaxlita) reported

    I think @Plusnet may be the worst internet service imaginable to be honest @plusnethelp sort ur selves out

  • 1nclusionRider
    DMac™ (@1nclusionRider) reported

    Internet connects, is fine for 5 minutes and then drops out. Be really great if you could acknowledge the issue. Not used to this poor service from Plusnet tbh... @plusnethelp, @Plusnet

  • Nate__Green
    Nathan Green (@Nate__Green) reported

    @Plusnet how do I contact if Broadband is not working.. The service hasn't worked proudly for a month but I don't want to wait 20mins to speak to somebody

    spoxehub (@SPOXEHUB) reported

    @plusnethelp Broadband down AGAIN and 30 minute wait times today. Can’t wait to leave Plusnet now.

  • 16bitdadblog
    Gareth @ 16-Bit Dad (@16bitdadblog) reported

    @HylianUsual We have had BT, PlusNet, Talk Talk and Sky. Sky are the only ones we haven't had a problem with yet

  • mmcnamee
    Mark Mc (@mmcnamee) reported

    @chrisliston_ @SkyHelpTeam Hi Chris. We’re with plusnet in same area and ours is down completely. Probably a BT OPenReach issue. Frustrating!

  • mmcnamee
    Mark Mc (@mmcnamee) reported

    @plusnet @plusnethelp hi. Our broadband suddenly went off tonight, no response to DM and 60min on hold, help!

  • DACatherall
    David Catherall (@DACatherall) reported

    @Plusnet @plusnethelp 25 minutes+ and I’m still on hold, just trying to pay my bill because your stupid system can’t reset my bloody password. Cancelling as soon as I can.

  • Terry79023669
    Terry (@Terry79023669) reported

    @Plusnet Where have all the Cowboys gone, cannot get my calls answered today. 2 wks No service=No compensation=No reply from Andy Baker CEO. This Cowboy provider who does not provide needs 2 b shut down and BT should b ashamed 2 b part of this outfit. Avoid Plusnet Bandits!!!!!

  • BethQuillInHand
    Beth Friend (@BethQuillInHand) reported

    @SkyUK A third engineer from @Plusnet is visiting us on Monday to attempt to amend the connection. If it still doesn't work after that I'll be back in touch and we will strongly be considering your offer. At this point we're craving a proper service.

  • suechapman67
    Susan Chapman (@suechapman67) reported

    @Plusnet yet another 😡 frustrating Saturday trying to get answers from you lot take that pool table away from them Plusnet live chat doesn’t work getting through to you lot is a joke 🤡 stuck with this sham service for a year #letmego

  • Starfox118
    Vaughn Highfield (@Starfox118) reported

    @stephxmckenna @TalkTalk I'd avoid TT, regularly voted the worst ISP in the UK, even landed worst in Europe a couple of times. I'm now with BT, very good if a deal is on, otherwise too expensive. Was with Virgin Media for years and was fantastic. Sky and Plusnet are also solid.

  • sevenisloud
    Kevin Raymond (@sevenisloud) reported

    @plusnethelp Hi. I'm on plusnet mobile and I have no service in the nr30 area. Phone keeps saying "Not registered on network".

  • BethQuillInHand
    Beth Friend (@BethQuillInHand) reported

    @Plusnet If immediate action isn't taken to resolve our issue we'll be cancelling our contract and taking our business elsewhere. @plusnethelp

  • BethQuillInHand
    Beth Friend (@BethQuillInHand) reported

    @Plusnet Waits of +90 minutes to speak to helpline operators who hang up on us. Disgraceful customer service. At this point Plusnet should be doing everything within their power to fix this fault ASAP but no one seems to care. @plusnethelp

  • BethQuillInHand
    Beth Friend (@BethQuillInHand) reported

    Appalling experience using @Plusnet. First payment taken Oct 8th. Due to a system failure our installation wasn't booked in until Oct 31st. Still no working internet for our property SIX WEEKS later. Two engineers sent out and both failed to fix the fault. @plusnethelp

  • la9ne
    Laine Hadden (@la9ne) reported

    @Methane_farts @SkyUK Yeah,made me smile getting a tweet straight after I moan about Plusnet,luckily Plusnet have sorted it,for now,anyway otherwise I would have looked into their Service :-)

  • MikeGiannone7
    𝕄𝕀𝕂𝔼 𝔾𝕀𝔸ℕℕ𝕆ℕ𝔼 🇮🇹 (@MikeGiannone7) reported from Chippenham, England

    @Plusnet your service for refunds are a diabolical mess. You seriously need to sort your company out!!! No refund should take 2 months!

  • fandabbydoz
    Sarah Walsh (@fandabbydoz) reported

    So we’ve been @Plusnet customers for a fortnight. Supposed to now be on fibre.... but we’ve had slow internet and no phone line for several days and now no internet at all! Engineer booked for Thursday and didn’t turn up.... not happy! 😠

  • bbex007
    Rebecca Osborne (@bbex007) reported

    @AmazonHelp I ordered plusnet broadband on the 8/09. Order never processed on your side. Cancelled by telephone around the 8/10 by me. Promised a refund in 10 days. Over a month later nothing.

  • CircleOfManias
    Neil Mountford (@CircleOfManias) reported

    @plusnethelp Hi this issue only affects wireless connections. Usually when I turn the router off and on my connection returns but I'm getting tired of doing this every day and obviously can't do it when I'm not home. It really seems to me that Plusnet routers are hopeless.

  • tom_banxx
    Tom Banks (@tom_banxx) reported

    @scottdylan @pmramsay @Plusnet @plusnethelp Also having the same problem in Manchester :/

  • RedRakYNWA
    Red Rak (@RedRakYNWA) reported

    @scottdylan @Plusnet @plusnethelp Had problems making and receiving calls for a short time between 10-11pm

  • scottdylan
    Scott Dylan (@scottdylan) reported

    @me_simon @Plusnet @plusnethelp Yup same issue

  • DeanWatkinson
    deano (@DeanWatkinson) reported

    @Plusnet shame on you for making out you’re all about customer service and you can’t even get a router to a new customer on time. It’s not the best start. #missingmyinternet

  • deejmakey
    Daniel john makey (@deejmakey) reported

    Don’t know which is worst, @EASportsServers or @Plusnet. Both seem to be shite tonight

  • SouthwoodCars
    Southwood Car Co. (@SouthwoodCars) reported from Whyteleafe, England

    @Plusnet Still no refund, still no contact from you despite numerous calls taking on average 35 minutes to answer. You really do not care about customer service do you. Disgusting.

  • SouthCroydonlad
    South Croydonite (@SouthCroydonlad) reported

    @plusnethelp @plusnet over 30 mins spent waiting to get through to #plusnet call centre. I am fed up of waiting. I hate you and am switching provider. #verypoor truly, truly #awful

  • SouthCroydonlad
    South Croydonite (@SouthCroydonlad) reported

    @Plusnet @plusnethelp Thinking of changing providers after increase in bill. Obviously going downhill after #plusnet takenover by BT. Having to wait for ages to get through to call centre #verypoor , truly, truly #awful #leavingplusnet

  • SouthCroydonlad
    South Croydonite (@SouthCroydonlad) reported

    @Plusnet Thinking of changing providers after increase in bill. Obviously going downhill after #plusnet takenover by BT. Having to wait for ages to get through to call centre #verypoor , truly, truly #awful #leavingplusnet

  • Loudbasket
    Hippolyta Loudbasket (Mrs) (@Loudbasket) reported

    Chose Plusnet for broadband because of the customer service and the waiting time on hold is 60 minutes and they close in 19 minutes. Lolz.

  • Terry79023669
    Terry (@Terry79023669) reported

    @plusnet Going by the response to my Tweets it seems like the whole world has issues with the Plusnet Cowboys. Thanks guys for all your support I will continue my crusade knowing you are all behind me. 2 wks No service=No compensation=No reply from CEO. Avoid the Plusnet Cowboys!

  • amariee_nx
    Annemarie Omukhulu (@amariee_nx) reported

    @plusnethelp hi, Are you able to help me with something. I’m not sure which day my bill is meant to come out. It was meant to be today but nothings come out. I contacted plusnet waited for 40 mins and the phone cut out. Are you able to please help

  • david581005
    David Kaye (@david581005) reported

    @Plusnet help please broadband been off all afternoon kids doing my head in. orange light with red b flashing

  • Protography_eu
    Protography - York (@Protography_eu) reported

    @Plusnet Over 50 mins holding on the line and no further on getting an agent to answer! Not even started with you yet. Poor show!

  • PersonallyBead
    Personally Beaded (@PersonallyBead) reported

    What a shit storm this is, @plusnet don't appear to know their arse from their elbow and still my broadband order is not complete because the phone team didn't tell the broadband team to go ahead....

  • MichelleButlerB
    MichelleButlerBB (@MichelleButlerB) reported from Enfield Lock, England

    @Plusnet I’m here wishing I wasn’t on hold for 40 mins trying to get through to Plusnet’s technical team!!! Absolutely disgraceful customer service

  • bert_mk
    BM (@bert_mk) reported

    @Plusnet 3 days now without Broadband, every time you call the support is 30 minutes to get through to someone, then 3-4 days to get it fixed. To be lucky in 3-4, could go for more. Very bad

  • Parma__D
    Parma (@Parma__D) reported

    @HanifBoogie @Plusnet @plusnethelp Mate I’ve been trying to contact them for 24 hours. My internet has been going real slow. Garbage!

  • Cynicschoice
    Chris (@Cynicschoice) reported

    extremely dissapointed with @Plusnet extremely low speed. Phone customer service. basically told tuff. In correspondence they said their speeds could go as low as 1m/s. they didnt say it would be useless all the time. avoid them!

  • RazrClub
    Affordable Razors (@RazrClub) reported

    So I am now filling in the #court #paperwork via the #governments #money #claims #online service to claim £120) #compensation from plusnet for the 15 days of no phone service and the hours wasted chasing them up to get my phone working #Plusnet are a bloody #awful #company

  • RazrClub
    Affordable Razors (@RazrClub) reported

    15 days with no working #plusnet #mobile service. But as luck would have it one of the #clueless #bastards finally got off their ass & sorted out the #problem (or so they say) my phone should be working in next 24 hrs. Plusnet you own me £120 for the time i've wasted chasing you

  • lucyb1306
    Lucy (@lucyb1306) reported

    Service is with @Plusnet. Bt openreach engineers have been out 5 times, 1 with no warning. Have had numerous emails from bt with many excuses. It's been escalated to DCOE, Awaiting another engineer Monday morning. 3 lifts & shifts done, 1 fixed Internet, no phoneline, @BTCare

  • didabrera
    Diana Dabrera (@didabrera) reported

    @Plusnet said our broadband would be fixed by 11am today. It's now 12.46pm and it's still not working. No service since Wednesday evening! 😤😤😤

  • kathydalwood
    Kathy Dalwood (@kathydalwood) reported

    @Plusnet 30 min wait to speak to someone! No reply to my email. I need an engineer to fix my phone line.!

  • dagriffiths77
    David Griffiths (@dagriffiths77) reported

    To be fair I previously called Plusnet and that was even funnier. I do feel for the poor sods working there, must be frustrating as hell.

  • Enserr
    Josh (@Enserr) reported

    @BethanyCallbutt @Plusnet Thank you. It’s a running joke now. Their last line was “I know that’s what we told you yesterday.” When they said they’d fix our line “today” #Plusnet

  • KingWidd
    David Widdowson (@KingWidd) reported

    @plusnet I just waited 20 minutes in a queue for your customer services only to be disconnected when the call was answered. I have clocked up over 2.5 hours in Plusnet queues this month alone.

  • NigelBlakephoto
    Nigel Blake (@NigelBlakephoto) reported

    @MarkyLewis77 @plusnethelp @Plusnet As If I needed any more proof of how crap Plusnet are, the worst company I have ever dealt with!

  • martino1977
    Martin Bielby (@martino1977) reported

    @JayModeling @Plusnet Tell them to go forth and multiply!! And there advert says great customer service...not

  • jamesy147
    James Daly (@jamesy147) reported

    @Plusnet I have had nothing but issue with billing with you guys for the past two months! Can never get through and when I did, your representative hung up! Now even though i have paid (had to by debit card) and got confirmation I have paid, My internet has been disconnected! #sortitout

  • SouthwoodCars
    Southwood Car Co. (@SouthwoodCars) reported from Whyteleafe, England

    @Plusnet @plusnethelp you charged me after I cancelled my business broadband and paid my final bill. I am told you have a new billing system. You charged me for 2 months when I didn’t have the service from you. Dispite complaining you do not sort it, your service is appalling.

  • solanye1m
    Solanye Martinez. (@solanye1m) reported

    Really bad service @Plusnet we have been waiting more than 45 minutes in order to talk with someone as we have some problems with the internet service. It looks like a common problem ironically with ‘service’ companies and we as users should be treated in a better way. 😡

  • madbunch3
    Pauline Lang (@madbunch3) reported from Bridgend, Wales

    @luvablemand @Plusnet They’re shocking!!! Can’t even do live chat as the internet is too shit 😂😂

  • jonmgriggs
    Jᴏɴ (@jonmgriggs) reported

    @plusnethelp @Plusnet Yeah, no. It's not signal strength which is the issue. For example we're in the room directly above the hub but it will not authorise my phone even though my wife's phone has full signal strength. The password hadn't changed in the last several years ago so that's not the issue.

  • fiercedino080
    łuna førəvər (@fiercedino080) reported

    @Plusnet If everyone had plusnet WiFi, cyber bullying wouldn’t exist. Because the WiFi would be too slow to send the message

  • sovereignsnoopy
    SnoopyWales (@sovereignsnoopy) reported

    @Plusnet customer service wait times are horrendous! 57 mins last time to be told they would ring back at 9 am, still didn’t hear from them

  • MarkyLewis77
    Mark Lewis (@MarkyLewis77) reported

    @shauneybee @ClareCarruthers @TalkTalk @SkyUK Stay away from plusnet...worst customer service and just full of false promises and lies