Plusnet Outage

@Plusnet now is your chance to disprove how utterly useless you are. Last chance to resolve this otherwise if not sorted by midday tomorrow I will cancel my contract. No point blaming @WeAreOpenreach you are both as useful as waterproof teabags, not my choice of words either

My contract with #plusnet is due for renewal in August. I had an email to confirm it. Strangely enough I've had a rather less than perfect service since. If this is a ploy to get me to sign up again they're making a mistake. A consistently good service would be better.

A consistently good service is what would persuade me to stay #plusnet

Having some issues with my internet- buffering etc. Funny that because, call me cynical, but it's comes on the heels of an email saying my contract with #plusnet is up for renewal in August. If this is how how they're gonna get me to stay they're making a big mistake.

For 8 years I have had excellent service from @Plusnet, great! Now that I am relocating they talk about everything being "made easy". NOT on this occasion. Time to sort their **** out and start some proper work for their money! They send emails to someone without a connection!

@Plusnet @Plusnet The worse broadband service provider, customer services is just as bad as the broadband. Please can I cancel my service!!!!!!! Every single bloody day!!!

@Plusnet The worse broadband service provider, customer services is just as bad as bad your broadband service. Please can I cancel my service!!!!!!!

@LinkaNeo @Plusnet Wow! I gave up after 15 minutes. Still down for you?

Because companies don’t get enough praise I want to shout out to the chap who helped me this morning from @Plusnet @plusnethelp - he’s saving me £13 a month on my broadband bills and sending me a new router to help my ailing WiFi. Thank you!

@plusnethelp - Hi, I messaged this account yesterday about issues with a non-operating Plusnet router. I've had no reply, can you please help?

@Ofcom Plusnet @plusnet not aswering calls/emails, they have left without service and no way to get in touch with them, please help.

@Plusnet no connection in Cambridge. Is there a problem?

@Plusnet this afternoon i received a call from an Indian sounding chap called Kevin Hook who said he was calling from Plusnet Customer Support in Sheffield on 0800 432 0200 saying there was a fault on our line. I had same call from BT on Saturday - is this a hoax?

I’m more or less IPv6 ready at home, but @Plusnet don’t support it on their network yet.

I’m more or less IPv6 at home but @Plusnet still not supporting it on their network.

@plusnethelp @Plusnet still not at my guaranteed speed. Why do I pay for this service?

However, as it's a temporary fix, every time I log in to my new PC, I need to refresh Smart Wireless till the issue disappears (i.e. the network speed becomes normal). I wonder my Plusnet router is somewhat old, so it has a compatibility issue with my very new laptops.

@NetPoopnet @plusnethelp @Plusnet Youre joking. Just cancel my contract then. I had email saying is was dispatched a week ago

@Plusnet I want to cancel tv

Hey @plusnethelp The entire @Plusnet homepage and website is currently unreachable Can you fix that?

Received a response Tuesday, responded to it Wednesday, still nothing back, terrible customer service. @Plusnet @plusnethelp

What on earth has happened to @Plusnet @plusnethelp customer support. Arranged to have service changed to new address. 5 days after moving rang @Plusnet to check on progress as I have heard nothing. After listening to appalling music for 20mins I gave up. Ticket #203121697

Hi I wanted to follow up on Plusnet chat question #202649265. I'm connected now - all is well. Just wanted to cancel unlimited phone calls and go "pay as you go" - which the reply to this question said was ok to do once I was connected. Can this be done now please? thanks

When I rang @plusnet to upgrade my broadband connection they answered almost immediately. Now I've got a technical issue and I've been on hold for 15 mins so far today, and was on hold for ~25 minutes the other day. What a surprise.

@Plusnet trying to talk to someone regarding my order in reply to request to contact customer service been waiting 46 minutes so I am about to give up!

@plusnet and yet another drop out. Son kicked off xbox and wife kicked from work laptop. But there’s no problem at all, honestly. 3rd one today. Avoid this company. They enjoy your money just don’t want to provide the service.

@plusnethelp I have not had any particularly useful customer service at any point in my contract with plusnet. From the start there have been problems and broken promises (including refunds that never came). This is the 2nd period of no Internet in under 4 months with minimal assistance.

@Plusnet @plusnethelp our internet has been out for 12 hours. we have people working from home and relying on that connection to support a family. emails have gone unanswered and no one’s picking up the phone. what’s going on?

@thatsmytweet0 @plusnethelp @Plusnet It's terrible! We are in Brighton, can hardly connect!

@karlacrouch1 @plusnethelp @Plusnet I'm having same issues. So slow