Plusnet Outage

@Plusnet I still have no signal. People can't call me and it's affecting my business. I am forced to be your customer because when I try and get a PAC number, it says I have to pay an exit penalty I never agreed to. I believe I should not have to be held to that in these circumstances.

@Plusnet Hi. I’ve had lots of issues with speed and disconnecting broadband over the last two weeks. Is there any tests I can run to work out what’s going wrong?

@Plusnet I had an engineer out a few weeks ago and he found no problems with the wiring or socket, the socket was newly installed just last year. He said it was the router. After speaking with someone at plusnet they managed to get me back connected via correcting my username.

@Plusnet You can help me my broadband keeps dropping out. I have tried changing the router as per mentioned in the forum changed erthernet cables along with micro filters and it’s still happening

@anon_opin Yep... Had to replace my Plusnet piece of crap with a TP Link unit from Amazon.

@Plusnet User name: binnroad I am disgusted with Plusnet's call answering șervices. I am needing information regarding my email settings for microsoft 365. They were unable to help me sign in to my Outlook account. I was told to contact my service provider to ask for advice about settings

@Plusnet has one of the worst, most annoying **** hold music ever. I want to stab myself in the ears to make it stop.

@Plusnet my broadband isn't working this morning and going on your forum it seems I'm not alone, why does your service status not reflect this?

@Plusnet my WiFi has gone down, is there an issue in the ne61 area? not seeing anything on the service status to reflect this.

@Plusnet @plusnethelp are there any internet problems in the Birmingham area? Internet has been slow (too slow for the speedtest website to test) for about 1.5 hours.

I like pitch black to sleep. Fed up with so many things in house that emit light. plusnet router was worst with several very bright blue lights. My oven’s clock gives off enough light to make cuppa! I can turn other appliances off, but you can’t turn off a smart meter!

@Plusnet So yet again nobody around whilst the internet crashes after 8pm once again, worst provider i've ever had! 3 months in and already want to leave

Hi, joined @Plusnet recently and after a few days of top level connectivity, it's now constant drop offs in service with frequent flashing orange lights on the router. What's the deal?

@AFUSIONGOAT It's unplayable, it might also be due to Plusnet being bad.

@Plusnet internet issues & we’ve only been with you for a few weeks. Sent a DM

@Plusnet hello my plusnet is awful again doesn’t matter what channel I try I can’t watch anything I am currently on channel 11 can you help please

@ste4kngr4vy I have tried various over the years and Plusnet would be the best, in my opinion, if low cost and quality are what you want. Although their service has deteriorated recently imo Avoid EE like the plague.

@Plusnet Hi, my father in laws internet has been down since Thursday. Orange light and flashing red b on his box. Any ideas?

@scouseblue48 No mate Plusnet, I've told them ,they've been the worst provider I've ever had, they do though now think it might actually be a faulty router. Said they'd replace it if needed

@Plusnet Your webmail server is absolutely appalling!! Please fix it ASAP please!!

@Plusnet Ten years ago, my parents (who are now pensioners) joined Plusnet and today they will be leaving. They’ve inadvertently signed up to a contract they can’t keep up with. Unfortunately nothing customer services can do, very disappointing for loyal customer.

@Plusnet - please improve your system. 2 SIM cards failed to arrive and you won’t send it to another address because the computer says no! Being told what to do by machines! Please give your people the authority to just think for themselves and provide better customer service!

@Plusnet I rely on WiFi calling as my area has no mobile coverage. And i have WiFi issues. You dont have an Email help address. How do i get my WiFi fixed??

Horrible service from @Plusnet . Multiple problems over a week, 2 engineers out, several confirmations all ok but still have internet well below speed and dropping out constantly. Best they can do is tick a box for complaint and wait another 48 hours for a “different “engineer 😡

My mobile network (@Plusnet) says I used 2.5GB of data yesterday. I was connected to wifi at work and at home and even if not, didn’t do anything anywhere near that data intensive so this feels wrong. Anyone got any experience of what could cause this? Do they make mistakes?!

Just want everyone to know that Plusnet are by very far the absolute worst broadband provider I've ever had, in my opinion I'd suggest that you don't even consider their service.

@Plusnet I've only been a customer for a few months or so, absolutely the worst internet provider I've ever had, sick to death now of it just going off and having to sign in, that's if it lets you sign in, I want to leave my contract.

@Plusnet Used the online chat service and bot 'Joe' answers. Joe admits defeat and asks me to ring. So I do - and you're closed. Arghh! My q relates to opting out of inc calls. When I do this, my new contract reverts to an expensive out-of-contract price for my b'band. Why?

The thing i hated about the years i spent as a PlusNet customer was seeing all the adverts on TV all the time that went on and on about their “great service” and “award winning customer service”, from a company that provided some of the worst of either that I’ve ever experienced.

@YorkshireSlang By 'eck, ow much (goes down well in the Midlands where I live) and as our wonderful Plusnet say, that'll do!! Confuses the chuff out of midlanders when ya say that.