Plusnet Outage Report
Why is my Plusnet service not working?
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If you are having issues, please submit a report below.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Plusnet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Plusnet compensate me for the outage?
The recent Plusnet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Plusnet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Plusnet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (67%)
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Wi-fi (14%)
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Total Blackout (13%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Plusnet outage reports came from the following cities: Ilkeston, Margate, Glasgow, Halifax, Middlesbrough, Croydon, London, Edinburgh, Blackburn, Cardiff, Southall, Hammersmith, Oldham, Chepstow and St Austell.
| City | Problem Type | Report Time |
|---|---|---|
 Ilkeston |
Internet | |
| Margate |
Internet | |
| Glasgow |
Total Blackout | |
| Halifax |
Internet | |
| Middlesbrough |
Wi-fi | |
| Croydon |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Lg
(@Lg19149772) reported
@Plusnet hi there I need some help as i#my phone stop to make call and text no data I’m in France right now and I can’t contact customer service I did check my plus net account band everything is fine can you help me ?
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Phil Unwin
(@philunwin) reported
@Plusnet I am trying to view my account for billing issues on your website but it's not loading properly and painfully slow. Server problems your end????
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Jamie Wortley
(@jamiewortleyuk) reported
@Plusnet no broadband at AL2 1GG. Pls can you help?
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Chris A
(@Chris5gd) reported
@Plusnet Free to all existing customers? The Technicolor TG582n has been absolutely terrible for wifi.
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Plusnet
(@Plusnet) reported
@awsiow Hi Andrew, I'm sorry to hear you're having issues with your email. Can you advise on what problems you're experiencing? Dan Plusnet Sheffield
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Everton-The sitcom
(@pablor79_paul) reported
Finally my broadband is fixed, external fault on the exchange. @Plusnet cust service has been exceptional. Why can't all companies be like them!!
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Christopher Storey
(@Seaskewer1972) reported
@Plusnet Hi. Every evening our speed drops from around 40 mbps to 7 or lower, quite often dropping off completely. Can someone please contact me to discuss this issue and get it rectified.
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Geoffrey Sleight
(@resteasily) reported
@Plusnet #Plusnet Trying to log in. Continually fails to respond to login link. So glad my contract with them soon ends. Their communication contact is akin to using semaphore in a fog.
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Hoopsa
(@Loftus_Road_Lad) reported
@Plusnet Been with you for years and years up graded to ultra fast great but has no range with the the hub. Surely should get a better hub. Come on let's look after our long serving customer
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Jim
(@techreverie) reported
@theguruofthree @Plusnet Same just happened to me. Been having random disconnects all week but only for seconds/minute at a time. This seems a full on service failure 🤔
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sue brister
(@suziebris) reported
@Plusnet So only new customers will get one I have been with you for years and in the last two year it been one problem after another with my internet and still having problems now maybe time to look for someone new if you are not going to look after your loyal customers
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Fred
(@theguruofthree) reported
@techreverie @Plusnet It's been reasonably good this week until now, where it's been down 20+ minutes now. The modem seems to have a link, but is not signing in so it's not a line issue. Seems like something higher level is wrong.
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mrparker666
(@mrparker666) reported
@jimmerc25 @Plusnet Not had any problems, I've got a couple of old routers for WIFI extenders, pick them up for next to free at car boots :-)
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Phil Unwin
(@philunwin) reported
@Plusnet I am trying to view my account on your website but it's not loading properly and painfully slow. Set er.problems your end????
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MERNY
(@mernywernz) reported
OI @Plusnet YOU ABSOLUTE BAG OF SHITE. IF MY INTERNET DOESNT STOP BEING SO **** I'm GOING TO STAB MYSELF IN THE EYE AND IT'S ALL YOUR FAULT
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Hannah ☕️
(@lionlambandme) reported
@Plusnet our router has an orange light, with the broadband sign flashing red. I've tried following your troubleshooting guide but it wants a landline to plug in, which we don't have. how do I go about fixing the issue, or is there an outage?
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Jim
(@techreverie) reported
@theguruofthree @Plusnet Same here. DSL link light on. no PPP tunnel and won't re-establish so gonna assume issues elsewhere too. Swapped in spare modem to be safe. No joy.
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L Kent 💃
(@thekent01) reported
@Plusnet Had problems with fibre for a longtime and advised this is what I needed. Only yesterday an agent said you hadn’t got these routers yet.
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SpocksOddSocks
(@SpocksOddSocks) reported
@skyejromance @NHousley @SkyHelpTeam Yep, same. Sheffield and Plusnet. Went down around midnight.
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Phill owen
(@oldmangaming78) reported
@Plusnet my bt sport app stopped working today saying I needed to upgrade my package , can you help please , thanks
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Craig Hughes
(@Scragglington) reported
@timw88 @Plusnet Same here. DM was… unhelpful. They’ll check in with me on Friday and see how things are. I can’t fathom why the port would go ahead before the SIM has been activated. Shockingly bad way to welcome new customers.
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Chloe Raccoon
(@ChloeRaccoon) reported
On to plusnet atm, line @73092/19999. Getting the up, but the down is capping at 39/40
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Joe Mckenzie
(@JoeMcke97475279) reported
@Plusnet hope you have a good night, i thought that all my problems were over after just over a week with no problems them last evening and again tonight we have lost wi-fi ,seeing you now have a RELIABLE router wonder if this would solve the problem once and for rest of my contract ????
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Craig Hughes
(@Scragglington) reported
@steviebiscuit @Plusnet Same here, DM wasn’t helpful and SIM still hasn’t arrived today. In 20 years of porting numbers, no other network has proceeded with a number port before the SIM is active (most of them don’t take a full week to get a SIM to you either).
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Amanda Parker
(@AmandaP22688260) reported
@Plusnet new customer of 4 days and speeds are 4.80 what the hell?
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Chris meadows
(@C_G_Meadows) reported
@Plusnet Well it couldn't be any worse than the current one you give to poor unsuspecting customers!
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Lg
(@Lg19149772) reported
@Plusnet hi there I’m in France and I can’t make call and no 4G I check this morning my account and I have lot of data and minutes I don’t understand can you please help me
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Dan
(@danselas) reported
@Plusnet Recent new customer and stuck with one of your awful old routers. Also, see my last tweet - speeds have been shocking recently too. What are my rights to cancel based on poor equipment that doesn’t serve my basic needs and broadband speeds of under 1mb??
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mrparker666
(@mrparker666) reported
@jimmerc25 @Plusnet shame my new Plusnet SIM has been down /ALL DAY/ it was working nice! EE says network down, plusnet service status say A OK as usual, hmm
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Frank Lingard
(@fkrjd) reported
@Plusnet I have been a customer from the force 9 days that's around 21 years. Any chance I could get one, please?