Plusnet Outage

If you’re from the UK and consider switching providers do NOT go to PlusNet. Mines been going down a good 5 times a day for WEEKS now and have never gave me guaranteed speeds for bs reasons. Scam of a company. Had them for over a year so I’d know. ******* disgrace.

@JustCogz @plusnethelp You’re wasting your time talking on here I had months of this crap and just left by contacting a new service and they do all the transferring. Plusnet are fire

@Samathy_Barratt We had a problem with our PlusNet that ended up being a problem in the OpenReach cabinet. Needed 6-8 OpenReach visits & would have been more, but the intermittent showed itself during a visit & they sorted it straight away. But it felt hopeless until that final visit...

@danpriceSM @TalkTalk @Plusnet @WeAreOpenreach They all use Openreach except Virgin Media. They have a total monopoly on the network.

@TalkTalk @Plusnet Probably best you haven’t replied yet, @Plusnet - just found out you use @WeAreOpenreach as well so won’t be jumping in bed with you. No doubt you’ll be just as bad as @TalkTalk!

@inputforcolor I understand what you're asking for and I wish I could give you a more in depth report. I'm sure your provider Plusnet will be able to do this for you though. You will still receive the regular updates you signed up for- from EE, and I hope these help. -Linzi H

@plusnethelp Another supplier, same problem. Common denominator is Plusnet. Also have a complaint open with you, no reply for days. Ridiculous.

@matthewisotwitr @TalkTalk I do t blame you at all! I’m on the chat to @TalkTalk now trying to cancel and looking into @Plusnet as they are apparently really strong in our area. 🤞🏼

48hrs without a #mobile signal is not as annoying as the #stonewall of #silence from @EE about their #failure to provide a service @EE PR team clearly assume a dearth of communication is #BestPractice in #CustomerService They are completely mistaken 🤬 @Plusnet

@BritishTelecom Hoping 2 get reply from BT CEO now the Plusnet Bandit CEO has gone, so fingers crossed my issue may get resolved. 2wks No service=No compensation=No reply from Bandit CEO=Zero customer service, waiting 31 months but the Cowboys had no interest in resolving issue.

@Plusnet Hoping 2 get a reply from BT CEO now the Plusnet Bandit CEO has gone, so fingers crossed my issue may get resolved. 2wks No service=No compensation=No reply from Bandit CEO=Zero customer service, waiting 31 months but the Cowboys had no interest in resolving issue. Avoid

@plusnethelp The debt collectors are now paid, so I’ll mark this down to @plusnet being a crap internet provider. Thanks anyway.

FWIW, PlusNet's customer support is pretty good! But in just a year, we've have several issues that needed to be passed to OpenReach, and everything is just rubbish as soon as its an OpenReach problem.

Gosh, broadband providers make it so hard to cancel. Can't cancel PlusNet without calling their "Customer Options Team". Luckily "The OpenReach Network is rubbish" means they don't even try to retain me.

@OpenreachHelp we have an unlimited fibre package with @Plusnet and we’re getting around 12mbps down when we’re guaranteed 22 (which is still poor) tried the test socket on the master socket and still the same issue. Help!

Been hearing that plusnet broadband is down country wide, not happy

Moved to Plusnet when I moved to Hastings and it has been rubbish. Try to call and you hang on for an age as well. Won’t be staying with them. It’s now stopped completely, which is a disaster for a journalist.

@DeepSteak @Altern8rv & who gives a crap about service when you have a monopoly & customers can't vote with their feet/wallet (like I did twice recently (Virgin > Plusnet > BT) (V=crap customer service, PN = cut us off accidentally & couldn't reconnect us for 2-3 weeks!!)

@OneTrueSpartan @jeremycorbyn There is already only one broadband provider. The whole network is owned and run by open reach. You just pay sky, virgin, plusnet, whomever for access to it.

@ChillHeal @Plusnet U wouldn’t believe trouble we’ve had with them! Only changed as they’re meant to have the best CS...left all Xmas and NY with no internet, anytime we rang CS we’re so rude...not kicked off all year as they only started charging us last month...sooner pay for a mediocre provider!!

@Plusnet PROPER HAD ENOUGH OF YOUR SHIT SHOW OF A INTERNET PROVIDER...but Locked into a contract so FA I can do!!!

@Plusnet WTF IS WRONG NOW!!! NO INTERNET AGAIN!!!!!

Grr now plusnet down because they want to mess around with sorting everyone else’s internet....no need to switch mine off grrr #plusnetdown

We decided to give @Plusnet a try. What a huge mistake!!! Service is so poor it's ridiculous!

@Raphaelite_Girl @Topisue56 We have very good results with Plusnet. BT customer service is shocking and sky just wanted to sell us a million TV channels that we don't want...

@AnnaEsse @virginmedia Fed up of Virgin price increases including TV ~ asked price of tel & bband only. Quote £35 wouldn't price match £27 for new customers & I'd had Virgin 22 years! Now have JohnLewis 4 tel& broadband ~ they use Plusnet which is owned by BT & am very happy with their service so far.

@jus_chameleon @Plusnet It's the customer service you receive that makes all the different. However frustrating it is when things go wrong! Hope it's all sorted now @jus_chameleon x

Just when Slugnet can't get any worse, just rang about wrong bill (yet again) was on hold for 20 minutes and got cut off. Rang again to be told there was a 30 minute wait probably due to the high volume of people ringing up to complain about their rubbish service @Plusnet

@Plusnet online chat can't help and call dropped give times after getting in the queue! Still no broadband when we should have had it last Wednesday! #BadCustomerService

@EE Thank u for yr reply Linzi H I appreciate your patience_ truly Getting dark outside & still no service so I'll be without a mobile phone at least until tomorrow _ Since our tweets I contacted @Plusnet again as per yr advice _ If no service in 24 hours I'll be tweeting @EE again

@inputforcolor As you're right, you are a Plusnet customer. Therefore we would kindly ask that you seek advice from your network provider. I'm really confident they'll be able to resolve any issues you have, including your complaint. (2/2) -Linzi H

Sky and BT broadband down in day of misery. Glad to be a @Plusnet customer

@EE @EE has an agreement with @Plusnet over the use of the mast in this area _ which by default makes me connected to @EE (whether I like the arrangement or not!) I have signed for @EE updates & @Plusnet have raised an email #complaint _ Neither of us have heard anything from @EE

@EE my tweet includes the phrase "my @Plusnet #mobile" I hope this answers your question & respectfully, perhaps you could go thru my tweet again... compare your "Not having a good connection" with my "no signal for 24hrs+" Less platitudes & more action is probably best 👍

@EE call themselves "UK's no. 1 network 6 years in a row" _ NOT true in my area where my @Plusnet #mobile has no signal for 24hrs+ !!😠 @Plusnet raised a #complaint with @EE & I signed up to @EE updates _ in return we have heard NOTHING #Postcode RH14 #GetItSorted 🤬

Poor old #Plusnet still having #wireless #router problems! Thing is, there is actually an easy fix! Id love to tell you but the main reason I'm launching #fibresurf is because of how you have treated me as a #customer over the last year - still no working #mobile #phone! OR PAC

@Plusnet trying to contact plusnet since morning no reply, my business broadband is dying , slow like turtle

@plusnethelp If I’m still having issues after the engineers visit I’m cancelling everything and going to a better company. I have given plusnet plenty of chances to solve this situation and I’ve been as patient as I can be regarding this matter.

@redmeister81 @Plusnet No broadband since last Tuesday, they promised engineers but they never came, literally being having to work off my phone for my business.

@Plusnet I also recently changed my Moms internet provider from PN the BT and in under week they’d sent the outstanding £17:00 bill on the account to debt collectors. When my contract expires next month @plusnet are getting the door. Truly awful!

As #SkyBroadband, #TalkTalk, and #PlusNet all struggle with their #broadband today it's worth remembering they all run on the dodgy #OpenReach network... the one @UKLabour is planning to use for national #FreeBroadband ...whereas my #VirginMedia genuine-fibre is working fine 🤔

@1996katrina @Plusnet It’s awful, I was with Sky and they were great but when my mam passed away I couldn’t afford to pay the monthly bill. So my sister switched us to Plusnet because it was cheaper but I’m so annoyed with the speeds etc

@SkyHelpTeam Hi, I have tried for almost an hour now to contact a HUMAN BEING for some customer support, I am so stressed, next time I am going with plusnet as they DO, have live help available when needed.

@Plusnet are thieves. If u are with them then I suggest u cancel and use sky or bt as they tend to be more reliable and actually charge for what they provide.

@Plusnet Trying to make a call in Plymouth and even though I have a signal as soon as I ring phone cuts out. This problem happens every few weeks or so and it's driving me nuts. I'm guessing your network is overloaded. Lot's of others having same issue

@KyotoWuff @Plusnet Had Plusnet for two years ,they were awful speed and several of my friends have had the same problem. Gone to bt now

@altydesign @Plusnet What problem have you got mark

@plusnet Shocking service. All I wanted to know was when my phone number would be returned not to be kept on hold by 2 different departments for over 5 minutes each time.

@altydesign @Plusnet Can imagine the frustration dealing with poor @plusnethelp @plusnet service

A person should never blame their tools but I do apologise to businesses if I've been slow or delayed in replying, this is due to been without broadband for a week now, thanks to @Plusnet My phone has literally been doing everything.

<SCI>watch ~ The PlusNet site is up and running again and not reporting any issues 👍

@BritishTelecom Plusnet Here we go again, another week searching 4 my compensation plusnet Cowboys will not pay. CEO abandoned a sinking ship departed with my money. 2wks No service=No compensation=No reply from Bandit CEO=Zero customer service, waiting 31 months. Avoid Plusnet

@Plusnet Here we go again, another week searching 4 my compensation plusnet Cowboys will not pay. CEO abandoned a sinking ship departed with my money. 2wks No service=No compensation=No reply from Bandit CEO=Zero customer service, waiting 31 months. Avoid Plusnet Cowboys!!!!

I’m definitely calling @Plusnet tomorrow to put in a complaint. Had a constant bad connection for a couple of weeks now, thought it was the weather at first but it’s not. I can’t enjoy online gaming without everything lagging, my phone keeps losing connection to the WiFi

@plusnethelp @Plusnet WiFi broadband is down across all devices. Have followed all troubleshooting guides. Based in billericay. Can you fix as a matter of urgency!

@Plusnet WiFi broadband is down across all devices. Have followed all troubleshooting guides. Based in billericay. Can you fix as a matter of urgency!

@The_Evil_Barbie @efjaebe @uncriticalsimon @JoshOBrienVideo @chelleryn99 @cathyr237 I think TT customer support is the same people as EE and PlusNet... all doing you proud

@Plusnet your service is crap if you spent as much money on improving the strength on your service as you do on your adverts you might not be the worse service provider out there. PRIORITIES.

@jeremycorbyn But you’re willing to make people lose their jobs at Plusnet Sky Virgin and TalkTalk. Yet alone every ******* phone company that gives a broadband service. There’s no limit to your stupidity is there.

@OpenreachHelp I've rung plusnet and they cannot help. This whole process has been an utter shower of shit, mostly. Caused by utter incompetence by OPENREACH @OpenreachHelp UTTER UTTER INCOMPETENCE.