Is Plusnet having an outage?

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

 No problems detected at Plusnet

Plusnet problems in the last 24 hours

Plusnet Outage Chart

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Internet
(65.45%)
Wi-fi
(17.89%)
Phone
(7.32%)
E-mail
(4.88%)
Total Blackout
(4.07%)
TV
(.41%)

Plusnet Comments

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Plusnet Issues Reports

Latest outage, problems and issue reports in social media:
  • plusnethelp Plusnet Help (@plusnethelp) reported

    @marcuspolo1981 Hi there, thanks for getting in touch. A member of our Mobile customer services team would be more than happy to discuss tariff options with yourself. They can be contacted by dialing 500 from your Plusnet Mobile or by 0800 079 1133 from any phone. Regards, Alice

  • Alangray110 Alangray1 (@Alangray110) reported

    Plusnet is worst broadband provider in UK... please stay away plusnet

  • TwinluckNeil Neil Edwards (@TwinluckNeil) reported

    Now I got to wait 3 days for a business manager to ring back when I been without for 12 days, absolute joke because I was told the previous person was a manager, all lies. I am going to post all the notes and recordings in the next few days to show all how @plusnet treat people

  • Alangray110 Alangray1 (@Alangray110) reported

    Plusnet: Worst provider I've ever experienced in my life. plusnet

  • nicolajelliott Nicola Webster (@nicolajelliott) reported

    @plusnethelp same issue today... over a month on and it’s still not resolved despite multiple engineers including REIN specialists coming out. Have been on hold for over an hour by phone now - HELP!! #plusnet

  • craigy_james Craig James (@craigy_james) reported

    @WilksSarah @Plusnet Hi, just wondering if yours is constantly dropping out at random times as mine has done so for over 3 months. It took a while to escalate it and kept on getting Openreach engineers sent out. Looks like issue is down to SNR being too low.

  • Alangray110 Alangray1 (@Alangray110) reported

    Plusnet is worst broadband provider in UK... please stay away plusnet

  • annamattymorris Anna Morris (@annamattymorris) reported

    @VickiPlant @plusnethelp @Plusnet Yes everyone I speak to says something different and they keep closing my file saying it is fixed.I work full time and have to keep taking time off for engineer appointments.I understand that faults occur it’s the being past around and given different information that is bad.

  • apt Ade Thompson (@apt) reported

    And my home broadband has gone down... thanks @Plusnet

  • Alangray110 Alangray1 (@Alangray110) reported

    Plusnet: Worst provider I've ever experienced in my life. plusnet

  • Alex_Salford Alex F (@Alex_Salford) reported

    @Moneybox Had a similar issue with a direct debit and @Plusnet about 10 years. Still owed hundreds! @santanderuk were no help with direct debit.

  • annamattymorris Anna Morris (@annamattymorris) reported

    It’s pot luck on wether you get someone on the phone who cares or someone who closes your case and say there is no issue.Plusnet have admitted there is a fault but have had no communication to when it will or if it will get fixed. I’m a loyal customer to plusnet mobile/broadband

  • WilksSarah Sarah Wilks (@WilksSarah) reported

    @Plusnet so sick... keep loosing my WiFi. What is going on and why am I paying you for a service I can’t access.....

  • ashramblings Sheila (@ashramblings) reported

    Forgotten how terrible mobile connectivity can be Struggling to get 1K/s 4G keeps dropping back to H+ and E in Aviemore/Glenmore region @Plusnet

  • pnewton84 Paul Newton (@pnewton84) reported

    Upgraded my internet to fibre with @Plusnet but this new router they sent me is like a potato signal keeps dropping and really don’t have time to be troubleshooting yeah

  • doherty120 Owen Vincent (@doherty120) reported

    BTW @streamLiveme sent you email I got £15 pending bill but getting a new card. But check email about that and thanks to @HSBC_UK for time and help, Just don’t know what will happen as I get paid Tuesday and got bills pay and food to get.., Also need to send @Plusnet new details

  • charlyadtweet Charles Adams (@charlyadtweet) reported

    @bt_uk PlusNet is BT. We now have FTTH with Gigaclear 'cause BT can't provide > 7MPS in the Chilterns. If BT can provide VoIP then we could move the landline to BT VoIP, if not it will have to be Vonnage. We will need to shut down PlusNet at the end of the month.

  • VickiPlant Victoria Smith (@VickiPlant) reported

    @plusnethelp @Plusnet After hundreds of phone calls and I mean hundreds...their staff have still not wanted to help or sort this is any way. We have now gained more costs in phone bills, lost money for time off work and still nothing! I would not touch plusnet with a barge pole!

  • tonyrlockhart Tony Lockhart (@tonyrlockhart) reported

    @plusnethelp Well tell your managers that automated emails telling me to do the same thing each time when it’s Plusnet/BT that are causing the problem is both incompetent and insulting.

  • Alangray110 Alangray1 (@Alangray110) reported

    Plusnet is worst broadband provider in UK... please stay away plusnet

  • Alangray110 Alangray1 (@Alangray110) reported

    Plusnet: Worst provider I've ever experienced in my life. plusnet

  • Terry79023669 Terry (@Terry79023669) reported

    @Plusnet Early start 4 me today hunting down Cowboy CEO, as always on hold 55mins the bandits still sleepy and not wanting 2 help me telling me 2 speak 2 CEO but he never takes my calls. 2 wks No service=No compensation=No customer service been waiting over 2 yrs. Avoid plusnet!!

  • s_s_d_i SysAdminTips (@s_s_d_i) reported

    So after careful considerations decided to go with @Plusnet FTTC broadband. Just a quick call to their sales team to clarify a few things... WOW!!! I haven't experienced such a rude and arrogant sales rep in my life. 10 min later order placed with @zeninternet. Night and day!

  • Alangray110 Alangray1 (@Alangray110) reported

    Plusnet is worst broadband provider in UK... please stay away plusnet

  • AndrewBowden Andrew Bowden (@AndrewBowden) reported

    So it turns out that Plusnet Mobile doesn't support whatever telephonic wonders that Eurovision's phone lines use. No, seriously. They don't.

  • Alangray110 Alangray1 (@Alangray110) reported

    Plusnet: Worst provider I've ever experienced in my life. plusnet

  • KimmyXLorraine Kimberley Lorraine (@KimmyXLorraine) reported

    Is #Plusnet down @plusnethelp

  • Incognito_977 Paula (@Incognito_977) reported

    Never experienced such bad customer service as what I'm getting from @Plusnet Off to @Ofcom Monday. Make me proud my ass

  • TickyW MsJones #cep (@TickyW) reported

    @crowmogh Plusnet has free online telephone support which is quite good though sometimes hard to get through to in the evenings. The run tests on your line while you are on the telephone.

  • TickyW MsJones #cep (@TickyW) reported

    @crowmogh Plusnet will charge you if it is outside the property and fix it for free if it is not.

  • suchaname101 Batman (@suchaname101) reported

    I'm sick to the back teeth of companies being allowed to hide their website complaint/cancellation options. Amazon, Vodafone, Three, Plusnet, you ******* name it. *****.

  • cbowiemorrison Chris Morrison ©️🤓 (@cbowiemorrison) reported

    @plusnet I am one of the customers from whom your broken billing system is stealing money. I have been on to your customer service since 12 April and the latest is that it's still not fixed with no sign of when it will be. It is simply unacceptable - I am over £100 out of pocket.

  • Terry79023669 Terry (@Terry79023669) reported

    @Plusnet Have tried 2 explain my issue 2 parent company BT but all the staff are using the same script (Nothing we can do 2 help speak 2 CEO) 2 wks No service=No compensation=No reply from CEO=Zero customer service. Avoid these Cowboy providers and Avoid all the grief!!!!

  • campbellma72 Malcolm A Campbell (@campbellma72) reported

    @Plusnet broadband down in Edinburgh EH10 :-(

  • K8_H_Roberts Kate Roberts (Thomas) (@K8_H_Roberts) reported

    @plusnethelp Hi Anoush it’s ok spoken with @plusnethelp yesterday and today they have been very helpful. But unfortunately it’s @OpenreachHelp that have dropped the ball here so they have to come out. I hope @Plusnet get compensated for having to deal with problems caused by #BTopenreach 🤔

  • Alangray110 Alangray1 (@Alangray110) reported

    Plusnet is worst broadband provider in UK... please stay away plusnet

  • Alangray110 Alangray1 (@Alangray110) reported

    Plusnet: Worst provider I've ever experienced in my life. plusnet

  • K8_H_Roberts Kate Roberts (Thomas) (@K8_H_Roberts) reported

    Thanks @Plusnet brill customer service #BT @OpenreachHelp Bravo! 😡you replaced the telephone pole (no warning given) and left before checking services up and running. Broadband down so got to have time off for an engineer to come out #B67 #Incompetence #fail

  • Gargarin BLTP (@Gargarin) reported

    The pub on the #Plusnet advert is really shit , crap food, crappy furniture, ropey karaoke and some bloke pretending to be Jason Manford

  • Alangray110 Alangray1 (@Alangray110) reported

    Plusnet is worst broadband provider in UK... please stay away plusnet

  • Alangray110 Alangray1 (@Alangray110) reported

    Plusnet: Worst provider I've ever experienced in my life. plusnet

  • Cantbanme911 FT (@Cantbanme911) reported

    @braum talktalk/plusnet/bt all that bollocks is terrible imo

  • Sapphydoll Sapphy (@Sapphydoll) reported

    quite honestly sick of having internet problems now. First our internet is intermitent for the best part of a month, then another fault since 10am yesterday and won't even get an UPDATE until Monday :( really upset with Plusnet

  • Terry79023669 Terry (@Terry79023669) reported

    @Plusnet Still searching 4 Plusnet CEO he is hard 2 track down, does not take calls does not reply 2 emails. 2 wks No service=No compensation=Zero customer service, been waiting over 2yrs But the bandit provider does not wish 2 resolve the issue. Do not become net Victim, Avoid!!

  • TwinluckNeil Neil Edwards (@TwinluckNeil) reported

    Well @Plusnet @plusnethelp it is now the 17th and I'm still no closer to getting internet. To top it off after all I been through with the poor communication from them, they didn't even ring me to say it not happening today again for the 6th time, they messaged me 🤣🤣

  • joopz6 joopz (@joopz6) reported

    @OpenreachHelp Hello I think we sorted. Your super helpful engineer said plusnet could call him direct. Instead plusnet have suddenly decided to send us a new router (as per your engineers notes). If this kicks off again, I will message you. It’s just plusnet being shit.

  • emlikestea Emily Kenyon (@emlikestea) reported

    @lottyburns I was a Vodafone customer for 14 years and they are rubbish. Have gone to plusnet for broadband and mobile and it was so easy and so much cheaper!

  • doherty120 Owen Vincent (@doherty120) reported

    @DanielGMcleodTV @Plusnet @bt_uk @plusnethelp They left me a month without it and they said I’ve paid the bill. Month ago and now have no money til Tuesday the saying debit failed and already there stopping me go onto the Internet, There bad when comes people like me with aûtism mess you about. But can’t pay until payday!!

  • LeeBatey2 Lee Batey (@LeeBatey2) reported

    @plusnethelp I’m a bb customer. Attempted to buy sim today. On pay the screen froze. Phone 20 min on hold told me that he didn’t know if my order would go through, he couldn’t cancel it (he could see 2 hidden from him) and I just have to wait and see if it’s ok. Thanks plusnet!

  • LeeBatey2 Lee Batey (@LeeBatey2) reported

    @Plusnet I’m a bb customer. Attempted to buy sim today. On pay the screen froze. Phone 20 min on hold told me that he didn’t know if my order would go through, he couldn’t cancel it (he could see 2, but hidden from him) and I just have to wait and see if it’s ok..thanks plusnet!

  • grasso86 Marcus Grasso (@grasso86) reported

    34 days now since I have been able watch all the channels I am paying @TalkTalk @TalkTalkTV for and they still can't fix my problem and the customer service is somehow getting worse!! Please come and save me from this hell @SkyUK @bt_uk @virginmedia @Plusnet

  • EmmaG25990413 Emma G. (@EmmaG25990413) reported

    @Plusnet @plusnethelp Usually a very slow Internet but since yesterday it's a nightmare! Home office today... Can't work!

  • clare70778971 clare (@clare70778971) reported

    @plusnethelp 47 days and STILL no refund from @Plusnet! What a joke! It is disgusting how #plusnet treats it’s customers! Help on here and on the online chat is awful! DO NOT JOIN!! #badservice #rudestaff #Friday #CustomerExperience #ofcom

  • Alangray110 Alangray1 (@Alangray110) reported

    Plusnet is worst broadband provider in UK... please stay away plusnet

  • Alangray110 Alangray1 (@Alangray110) reported

    Plusnet: Worst provider I've ever experienced in my life. plusnet

  • anxiousplatypus Emma Ward🌈 (@anxiousplatypus) reported

    @KittleeKat @ThreeUK @Plusnet I only ever text my parents - I think my mum uses WhatsApp but she rarely has signal/data (she lives in the middle of nowhere). She texts me photos fgs. I have 3GB of data and never use it all (only cos I rarely leave the house). If I needed more I'd jump on that deal myself tho

  • landrews2702 Lauren Andrews 🇪🇺 (@landrews2702) reported

    Good luck to anyone trying to vote for #Eurovision who's on @Plusnet. They don't support short phone/text numbers.

  • Alangray110 Alangray1 (@Alangray110) reported

    Plusnet is worst broadband provider in UK... please stay away plusnet

  • rach0907 Rachel Jones - Bitch against Brexit (@rach0907) reported

    @tombo_82 I decided enough was enough. Moved to Plusnet. Long queue to tell VM, they put me through to disconnections. 15 mins later was still waiting so hung up. Was another week before I could call again. Won't let you cancel by letter/email so has to be call. 30 days notice. 2/

  • Alangray110 Alangray1 (@Alangray110) reported

    Plusnet: Worst provider I've ever experienced in my life. plusnet