Plusnet Outage Report
Why is my Plusnet service not working?
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If you are having issues, please submit a report below.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Plusnet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Plusnet compensate me for the outage?
The recent Plusnet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Plusnet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Plusnet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (66%)
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Wi-fi (14%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (2%)
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TV (1%)
Live Outage Map
The most recent Plusnet outage reports came from the following cities: Manchester, Sheffield, Hackney, Ilkeston, Taunton, Croydon, Castle Douglas, Birmingham, Margate, Batley, Forfar, Cardiff, Newcastle upon Tyne, London and Bournemouth.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster |
Wi-fi | |
| Manchester |
Internet | |
| Sheffield |
Wi-fi | |
| Hackney |
Total Blackout | |
| Ilkeston |
Internet | |
| Taunton |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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𝙁𝙧𝙞𝙩𝙯 𝙫𝙤𝙣 𝙍𝙪𝙣𝙩𝙚 ⚜️ フリッツ先生
(@vonRunte) reported
@Plusnet Hi @plusnet - I come with a problem this time. The same Sarah Clifford told me if I wanted to cancel it mid contract I wouldn't have to pay the full contract, just a fixed fee. Now that I'm done with that rental house you're charging me almost £200? What's up?
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Terminal Guy
(@TerminalGuy) reported
@bt_uk Hi, my broadband is down, I'm with Plusnet but think BT outages affect my internet. Is there any issues in the NE35 postcode, and if so, an ETA on a fix?
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Running for food
(@mcgregor_graeme) reported
@Plusnet Oddly enough it never happened for the previous 2 years with our previous provider
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Kent Wedding Blog
(@kentwedfairy) reported
@Plusnet ongoing connection issues. Blocked sites. Affecting multiple DEVICES SSL_CIPHER_MISMATCH
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Damien
(@dw8cp) reported
Pretty impressive how dogshit my internet connection can be when my router is in the next room. Plusnet is terrible lmao
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Name Not-Important
(@meta127) reported
@Plusnet It's also great that the EE site won't let me report the outage since it doesn't recognise Plusnet numbers, as if we're second class citizens.
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Mike B
(@Mike_P_B) reported
@SenseiAsad @NinaPinOD @Plusnet WA4 down too, not that close but I’ve tried everything and no connectivity.
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Plusnet
(@Plusnet) reported
@AlexEDarko Hi Paul, I'm sorry to hear about your broadband. I can see that you've contacted our Support Team earlier, is this now all sorted? Or do you need any further help? - Curtis, Plusnet Sheffield
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rob
(@RJM_83) reported
@jon_newsome @Plusnet They are ****. I would cancel if you have a grace period and use someone else
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londontaxitx4
(@londontaxitx4) reported
@Lionel49 @Plusnet Yesterday 5ish crashed still not fixed phone line down too
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Rosanna Kirby
(@RosannaKirby7) reported
@Plusnet help our WiFi isn't working
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Tim Wright
(@timmybanana) reported
@jon_newsome @Plusnet We switched to Plusnet cos we were unhappy with our previous 2 suppliers.........Plusnet are far and away the worst we've ever had and we can't wait till our contract is up so we can change again
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Alba Francescut
(@AlbaFrancescut) reported
@Plusnet My broadband is down since yesterday at 2 pm. I tried to call customer service multiple times but no answer. I need it to be checked ASAP before my work day starts today. I already sent you a dm.
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Joe Mckenzie
(@JoeMcke97475279) reported
@Plusnet Morning Adam another few days with problems .system falling out on quite a few occasions twice this morning had a colleague yesterday to help but after the wi-fi speed you fixed is back to around 7.0 download ,if needed please use remote ,Joe
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Pam Crossland - Pandemic ISN'T over ⚧ 🧜♀️ 🧜♂️
(@PamCrossland) reported
Right, Just signed up for ordinary broadband (not Fibre) on Plusnet. Should start in about two weeks. 18.99 for up to 10MBS with unlimited downloads. After years with talktalk, they couldn't guarantee go below £20 and shell had too many poor reviews.
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Jo moss
(@moss_jo) reported
@Plusnet having problems with broadband signal dropping for approx 2 mins a few times a day. I’m using extra phone data, plus it’s affecting me working from home. Please can you look into this for me
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Paulina Irena
(@itsPaulinaIrena) reported
@Plusnet Adam why you being condescending towards a customer? “Few and far apart to be honest” well let me tell you Adam, I run an online business… so these “FEW and FAR APART to be honest” are affecting my business, as I don’t work 9-5. The connection has been slow as per usual.
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twig mango
(@twig_mango) reported
@Plusnet Hi, having a really hard time resetting password for site - it just won’t click for me. Can you help? Happens a lot
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Rebecca-Elaine
(@RebeccaBusiness) reported
@Plusnet hi my internet is down, tried rebooting and configuring online but no luck. Can you fix it ASAP please
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londontaxitx4
(@londontaxitx4) reported
@Plusnet Plusnet still down when will be fixed
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Nina Purcell
(@NinaPinOD) reported
@Plusnet @SenseiAsad I’m the same Asad. Down for over 24 hours now for me after the same last week. Please can you advise @Plusnet ? I did call but was unable to speak to anyone and the voicemail just continues to say call back tomorrow?
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Dan Smith
(@dan_N_smith) reported
@jon_newsome @Plusnet Never used Plusnet but all I’ve heard is they’re useless.
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Reaper
(@Theliquidator99) reported
@Plusnet Really frustrating that Plusnet mobile doesn’t support short code texting. Unable to reply to the bank, NHS, dentist etc. are there any plans to introduce this. Adding WiFi calling would also be helpful.
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Kirstie
(@KikiSparkle) reported
@Plusnet my internet has been down for 3 hours now!!! What do I do?!
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Running for food
(@mcgregor_graeme) reported
@Plusnet What's the point? Your service is shite. Crashes at least twice a week yet every time we contact you we just get told there's no problem your end. Been happening for nearly a year and we can't wait to move to a different provider
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BRANDLINK GOLF
(@BrandLinkGolf) reported
@jon_newsome @Plusnet I can help you if you need Jon 👍🏻
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Mark Stevens
(@afreakstorm) reported
@Plusnet you've disabled my current SIM but my new SIM hasn't arrived yet! I can't call customer services or anyone for that matter. Help?
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Carl Wheatley 🦢🐺
(@carl_wheatley) reported
@Plusnet "as soon as possible" to acknowledge/respond to my support request on here is apparently 17 hours and counting so far
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Marc Schmitz
(@MarcSchmitz18) reported
@Plusnet when will the Internet be back up? I’ve seen lots of people with the same problem today so I’m not the only one. Any updates would be appreciated
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Asad Mustafa
(@SenseiAsad) reported
@NinaPinOD @Plusnet Support said the issue is with openreach and that it’d be sorted by 4am today (clearly wasn’t), then half 8 tonight (also a no, although it was back for an hour or so before going again). Whereabouts are you based? We’re in Warrington WA5.