Plusnet Outage

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

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Plusnet problems in the last 24 hours

Plusnet Outage Chart

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • Internet (76.25%)
  • Phone (10.00%)
  • Wi-fi (5.63%)
  • E-mail (4.38%)
  • Total Blackout (1.88%)
  • TV (1.88%)

Plusnet Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:
  • CCharmanNT Chris Charman NT (@CCharmanNT) reported

    @plusnethelp @Plusnet #plusnet - how about actually “doing us proud” and prioritising our line repair - three households without phone or internet after line came down #188534457 TR0000010370848 - told all done and you tested the line when nothing has happened is poor service...

  • Terry79023669 Terry (@Terry79023669) reported

    @Plusnet Cowboys still lying low hiding the embarrassment CEO still missing, his front line Bandits holding the fort looking 4 new vicitms, this Coaboy prvider must b Avoided at all cost. 2 wks No service=No compensation=No reply from CEO=No customer service. Been waiting 2 yrs!

  • RusseldMcLean Russel McLean (@RusseldMcLean) reported

    Good customer service where it's due - @plusnethelp and @Plusnet generally have been very good at keeping me updated over the broadband issues -- far far better than our old supplier in this regard.

  • Alangray110 Alangray1 (@Alangray110) reported

    Plusnet: Worst provider I've ever experienced in my life. plusnet

  • Alangray110 Alangray1 (@Alangray110) reported

    Plusnet is worst broadband provider in UK... please stay away plusnet

  • mr_yaf david smith (@mr_yaf) reported

    @Plusnet @plusnethelp @plusnethelp even more concerned that I've just read it will take 3 -5 days for the router to arrive (which is yet to dispatch), which I was supposed to receive before the line switched. #plusnetfail too late to postpone, too late to cancel. #switchregret

  • superthing Mike Browne (@superthing) reported

    @plusnethelp at the weekend. Plusnet really are the worst company I've ever dealt with. @DavidLeather_

  • MartinSE18 MartinSE18 (@MartinSE18) reported

    @dbologh @StuartFisk @virginmedia @Plusnet are part of BT. I have been with them for over 10 years and never had a problem but I am just browsing and iPlayer. Suspect that it would be no good for Stadia.

  • MCaselyHayford Margaret Casely-Hayford CBE (@MCaselyHayford) reported

    @stephenrandrews @Plusnet It was hard to hear any music because of the really heavyweight white noise. That seems to be a constant feature. I wondered whether it was to encourage dropped calls. But I got a very kindly request for a DM from someone on their team,called Alex who seems keen to help. 🤞🏾

  • etlmksw1 Mark (@etlmksw1) reported

    @djkevy83 @plusnethelp @Plusnet Give it time .. any fault they blame BT 31 days to restore my service last year

  • pxk211 Pat Kelly 🇬🇧 (@pxk211) reported

    @djkevy83 @plusnethelp @Plusnet Don’t worry they won’t have to pay Plusnet have a problems issuing bills

  • Alangray110 Alangray1 (@Alangray110) reported

    Plusnet: Worst provider I've ever experienced in my life. plusnet

  • superthing Mike Browne (@superthing) reported

    Hi @Plusnet i enquired about upgrading my broadband on Monday, you said you would call me to discuss. You didn't bother. So now, I just need to know how much it's going to cost me to cancel my contract. Please email me the details so I can finally leave. Thankyou. @plusnethelp

  • superthing Mike Browne (@superthing) reported

    Hi @Plusnet i enquired about upgrading my broadband on Monday, you desired got would call me to discuss. You didn't bother. So now, I just need to know how much it's going to cost me to cancel my contract. Please email me the details so I can finally leave. Thankyou. @plusnethelp

  • Alangray110 Alangray1 (@Alangray110) reported

    Plusnet is worst broadband provider in UK... please stay away plusnet

  • WillStewNeuro Dr Willie Stewart (@WillStewNeuro) reported

    @plusnethelp @Plusnet and, please @plusnethelp don't invite me to dm you to solve the problem. If weeks of calls to multiple 'experts' on the helplines and numerous engineers can't move this on, I doubt you will - unless you can transfer me to a broadband provider that can deliver

  • c1aran Ciaran Murdoch (@c1aran) reported

    I wanted a cardboard cut out of @thecraigmurray but this chocolate from @plusnet is still a lovely gesture.

  • Terry79023669 Terry (@Terry79023669) reported

    @Plusnet 2 yrs waiting 4 compensation means Nothing 2 this Cowboy provider, So many victims so much grief this BT offshoot must b avoided at all cost. 2 wks No service=No compensation=No reply from Cowboy CEO=No customer service. Plusnet operate as Ryanair Zero Customer service

  • MCaselyHayford Margaret Casely-Hayford CBE (@MCaselyHayford) reported

    The disdain that @plusnet has for customers is clear from the awful, awful noise that purports to be the holding music

  • N60eal Neal (@N60eal) reported

    So I changed broadband provider from @SkyUK @SkyHelpTeam to @Plusnet @plusnethelp as they are 50% cheaper. So far great customer service from Plusnet, router on way and being kept informed via text on progress

  • MaisieRobinson1 maisie (@MaisieRobinson1) reported

    @Plusnet I have just randomly had a charge from you 6 months since we cancelled our account - tried to login, couldn't remember my password, tried to get password sent to me, the webpage says no user matches that address

  • me_moms_spaghet blu3j09 (@me_moms_spaghet) reported

    @plusnethelp our internet is down I have tried restarting our Plusnet router but the red broadband icon is flashing I have checked to make sure all wires are connected Any help please

  • Jimmytinsel JAMIE (@Jimmytinsel) reported

    Been with @TalkTalk for 3 years, all I wanted was a new router when I recontracted. It wasnt even about the price of the service, they said no (even though I've been using my old Sky one for 2 and a half years!) So I signed up with @Plusnet and now I'm getting spammed from TT!

  • rycudasakkran Jay Gainsford (@rycudasakkran) reported

    So, of the UK's 5 biggest ISPs we have: @VodafoneUK narrowly winning most invasive website, beating @TalkTalk to the top spot by a nose. @EE right up there with the leaders. @virginmedia making a solid effort to be terrible, with @Plusnet and @bt_uk being the least worst of them

  • ixiiilm i13 (@ixiiilm) reported

    These Plusnet radio ads are the worst. In one, this (hugely annoying) guy gets asked to shout a deal from the rooftops, but due to Plusnet's incompetence, he's scheduled to do it at 3am.

  • Reisen_Cornwall Unterwegs Cornwall (@Reisen_Cornwall) reported

    Can tou believe @Plusnet saying 'Sorry we overcharged you. Loads of customers having the same issue. We'll refund you when we've sorted some technical issues..which might hopefully be next month' #notgoodenough

  • Jaimin2006 JD (@Jaimin2006) reported

    @plusnethelp Plusnet texted me to arrange an eng. I am happy to monitor further, but I feel that line problems could be causing my router to fall over. Or the router is of substandard quality and falls over every few days.

  • Jaimin2006 JD (@Jaimin2006) reported

    @plusnethelp Wired connection. When the problem occurs, I can't even ping my plusnet hub from any of the comp;uters. Couple of reboots normally brings it back. When the problem starts first thing I notice is external pings stop. Then then internal pings. As if router is experiencing a DDos.

  • julesd85 JulesV (@julesd85) reported

    @Plusnet I have been with a new network provider now for weeks and weeks, I have tried time after time to cancel with you. I’ve received new bills and have been assured after every phone call that I would be disconnected. However, my old number is still active!

  • AndrewgPaxton Andrew Paxton (@AndrewgPaxton) reported

    Another frustrating call to @Plusnet trying to resolve billing errors. Apparently no debt collection as balance now zero. Complaint raised.

  • StuartFisk Stuart Fisk (@StuartFisk) reported

    @HassieBIJmans @virginmedia My neighbours are all on plusnet & ive been using the ‘bt wifi with fon’ network so i have some connection. virgins india call centre has no value - can’t get meaningful updates as to what the problem is and why it’s taking so long

  • 2busy2doyourjob Too busy (@2busy2doyourjob) reported

    @Plusnet we are experiencing recurring issues over several re authority to act on husband's account. I can no longer authorise an engineer & cannot be added as a joint account holder nor can the account be transitioned to my name. We had this had been resolved years ago.

  • Alangray110 Alangray1 (@Alangray110) reported

    Plusnet: Worst provider I've ever experienced in my life. plusnet

  • Alangray110 Alangray1 (@Alangray110) reported

    Plusnet is worst broadband provider in UK... please stay away plusnet

  • ashleighsmeaton ashleigh smeaton (@ashleighsmeaton) reported

    @plusnethelp @Plusnet are literally the worst company I have ever dealt with. 🙃

  • UKSimmer_ 🦋 UK Simmer 🦋 (@UKSimmer_) reported

    @Ruby_True I’m having so many problems with my internet at the moment keeps dropping out. But I’m with plusnet. Had 5 engineers out and can’t find a fault 😡

  • shalini_de Shalini De Silva (@shalini_de) reported

    @plusnethelp really frustrated with the service. Have been trying to call for 2 days now and can’t get through! I switched from 02 to plusnet but regretting the decision now - it’s been very bad customer service!

  • shalini_de Shalini De Silva (@shalini_de) reported

    @plusnethelp really frustrated with the service. Have been trying to call for 2 days now and can’t get through! I switched from 02 to plusnet but regretting the decision now - it’s been very bad customer service!

  • tommyandkaren Tommy Brown (@tommyandkaren) reported

    @plusnethelp Really tried to sort out the issues but in the end I ended up switching supplier! I on numerous occasions phoned customer services but just ended up waiting for nearly an hour each time at my cost. Only to get a rude Plusnet employee. "Fantastic customer services" owned by BT!

  • Alangray110 Alangray1 (@Alangray110) reported

    Plusnet: Worst provider I've ever experienced in my life. plusnet

  • Alangray110 Alangray1 (@Alangray110) reported

    Plusnet is worst broadband provider in UK... please stay away plusnet

  • Jaimin2006 JD (@Jaimin2006) reported

    @plusnethelp My connection is still not stable. Please see the status. I raised this on 19th of Feb. Its month today. Current status - 19 Feb 2019187638683 Awaiting support team answer . I have been send 3 plusnet hubs in last 5 months. Problem remains.

  • pandapantso Florence Daybreeze (@pandapantso) reported

    ******* plusnet and your ******* internet.. Two days without wifi! Then I cant even get it to connect to said wifi **** today **** yesterday 😭😭😭 Ill be back to sky if its not sorted..

  • Terry79023669 Terry (@Terry79023669) reported

    @Plusnet Not getting my compensation any time soon, this Bandit provider just bury's its head in the sand and hopes all the plusnet victims will disappear. Not this Victim Im here 2 stay in it 4 the long haul. 2 wks No service=No compensation=No reply from CEO. been waiting 2 yrs

  • masehiho ♡. (@masehiho) reported

    Plusnet been a customer since 2012, now on a monthly rolling contract. Horrifying customer service from Luke and manager Max 19/03/2019 10:45-11:12 UTC. Asked why i must pay £4 more monthly than advertised price. Kept talking me down insisting they're already doing me a favour

  • krysojungie Krystal (@krysojungie) reported

    Plusnet been a customer since 2012, now on a monthly rolling contract. Horrifying customer service from Luke and manager Max 19/03/2019 10:45-11:12 UTC. Asked why i must pay £4 more monthly than advertised price. Kept talking me down insisting they're already doing me a favour

  • YankaRenee Yanka Renee (@YankaRenee) reported

    @Plusnet my account have being shutdown without my consent and I’m not getting much support from you #slamming #plusnet #internet

  • dj_evans683 Dave Evans (@dj_evans683) reported

    @aimee_linfoot My commiserations. What an organisation. Never know when going to be cut off.i think take care in order but don't go near Plusnet

  • el_tye2 Ellie Tye (@el_tye2) reported

    Over 3 hours trying to sort out my bills out over the phone and dealing with the incompetence of @EON_SE_en and @Plusnet who keep trying to overcharge me! thank god for @avroenergy and @NOWTV for their amazing customer service #AdultingAndStuff

  • alchomora4 Hermione (@alchomora4) reported

    Plusnet been a customer since 2012, now on a monthly rolling contract. Horrifying customer service from Luke and manager Max 19/03/2019 10:45-11:12 UTC. Asked why i must pay £4 more monthly than advertised price. Kept talking me down insisting they're already doing me a favour

  • nsgyung Nagyung (@nsgyung) reported

    Plusnet been a customer since 2012, now on a monthly rolling contract. Horrifying customer service from Luke and manager Max 19/03/2019 10:45-11:12 UTC. Asked why i must pay £4 more monthly than advertised price. Kept talking me down insisting they're already doing me a favour

  • nctjungfwoo jungwoo (@nctjungfwoo) reported

    Plusnet been a customer since 2012, now on a monthly rolling contract. Horrifying customer service from Luke and manager Max 19/03/2019 10:45-11:12 UTC. Asked why i must pay £4 more monthly than advertised price. Kept talking me down insisting they're already doing me a favour

  • kitcodling Kit Codling (@kitcodling) reported

    @plusnethelp @Plusnet utterly incompetent we will probably have to cancel the service due to the repeated lies. What a shameful way to run a company.

  • umarvega Umar Muzammil (@umarvega) reported

    @Plusnet been a customer since 2012, now on a monthly rolling contract. Horrifying customer service from Luke and manager Max 19/03/2019 10:45-11:12 UTC. Asked why i must pay £4 more monthly than advertised price. Kept talking me down insisting they're already doing me a favour

  • GodlyTheresa Theresa Godly 🇮🇳 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@GodlyTheresa) reported

    @TalkTalk Ok - I hope your service is better than plusnet

  • glaw5 Gareth Law (@glaw5) reported

    .@plusnet you are still billing me for a phone service I have left. Spent over an hour on your @plusnethelp service line in 4 different phone calls waiting to be put through to relevant department. I’ve also made 2 requests for you to call me back but still waiting

  • glaw5 Gareth Law (@glaw5) reported

    .@plusnet you are still billing me for a phone service I have left. Spent over an hour on your customer service line in 4 different calls waiting to be put through to relevant department. I’ve also made 2 requests for you to call me back but still waiting.

  • Alangray110 Alangray1 (@Alangray110) reported

    Plusnet: Worst provider I've ever experienced in my life. plusnet

  • Alangray110 Alangray1 (@Alangray110) reported

    Plusnet is worst broadband provider in UK... please stay away plusnet

  • ChristineRigden Christine (@ChristineRigden) reported

    @lizzing @AngelinaBennet @bt_uk Plusnet uses BT equipment but has a much better Help system (UK, free call) and is cheaper. I've been with them since leaving BT 11 years ago.