Plusnet Outage

@MichaelRosenYes @kmflett Definitely @Plusnet very helpful no problems just about to get new deal from them which they offer to existing customers

@poppy_bean @Plusnet I had same problem for several weeks. Plusnet - this really needs sorting asap as we are now in need of Internet more now as doing home schooling during the day 🙈#despair#

@MVapulear @virginmedia Yeah I have my own plusnet line cus shitty virgin getting *** fcked at peak times since the 1st lock down.

@Plusnet mobile signal has been useless since Christmas, other users are also reporting this advise

@plusnethelp @Plusnet Hi team, been trying to speak to someone for days on the phone but no luck. My broadband connection is so poor that for the last 2 months I've not been able to stream one film or show fully without issue. Please help!

So @WeAreOpenreach @OpenreachHelp Cant go inside homes now to complete promised upgrades etc. I got 2 days notice. Total disgrace and the poor callhandlers at @plusnet and the rest are getting all the groans. Total disgrace!

@Beckenham anyone got an internet outage? Plusnet say it's BT Openreach sorting out a problem. Told me at lunchtime that issue will not be fully resolved until 22 Jan.....

@ParisZarcilla @Plusnet Oh gods what awful treatment..

Oh also @Plusnet just remembered I’m still waiting for the engineer call within 72 hours I was promised when I reported a fault in November. Gave up calling back about this as was spending so long on hold. How bad are other providers to be offering worse customer service?

How do @Plusnet keep being rated highly on customer service. Rang to change provider on 4/1, persuaded me to upgrade to fibre with them as will be sorted in less than 2 weeks - faster than changing. Agreed as need this quick for work. 2 weeks later, now delayed by 2 more weeks.

Aaaaand our Internet is broken. Pretty sure we have a faulty hub, Plusnet technician booked for Tuesday. I really hope it holds up just enough for me to watch @Axialmatt's Bob Ross Stardew Sunday this evening!

@plusnethelp We have to reboot our rooter every 3-4 weeks as speed keeps falling. Can't wait till September when we can leave. Nobody at Plusnet wants to take responsibility of this problem.

They used to be a brilliant service but if i was you i'd seriously consider paying that little bit extra for a better service that offers money back if they fail to deliver. So if you're thinking about setting-up or changing suppliers i'd be very weary of Plusnet. Your choice! 🤨

WARNING: Folks, just a friendly bit of advice you may want to consider. Been having problems with my @Plusnet connection for about a year now and it's getting progressively worse. Spent best part of 2 hours this morning trying to reconnect. Pathetic for the 21st Century.🤨

@Plusnet is internet down in TN22 3LE?

I sent you a message @plusnethelp. The broadband has been constantly disconnecting since signing up with Plusnet, the last few days have been really bad. It may come as a shock, but some of us are needing to work at home and need stable connection.

@plusnethelp I sent you a message. The broadband has been constantly disconnecting since signing up with Plusnet, the last few days have been really bad. It may come as a shock, but some of us are needing to work at home and need stable connection.

imagine paying like £23 for fibre optic and you cant even buffer 1 stream properly @Plusnet 😩 what ********

@Plusnet wifi in my house is shocking! Disconnects constantly even after paying to upgrade- help?

@NorthallertonBN @Plusnet @MartinSLewis Absolute joke of a broandband service.

@LeoKearse Corbyn proposed a free-to-use national broadband service available through the Post Office. He wasn't going to nationalise any existing providers. So anyone could get online, and you would still have had Plusnet around, if you preferred to use that instead. This one needs work.

@Plusnet hey plus net your WiFi broadband absolutely sucks do it right next time

@TheSinanKose As if Plusnet provide anything of the damn sort.

@Plusnet Ur still ****, ****** hell 66 mbps download speed MY ***

@plusnethelp From the 4th of January 2021 I've only had half an hours use of my plusnet broadband. One attempt to fix by engineer and no success. 3 answered calls later with a promise of a call back from all 3 for a date of a 2nd engineer again no success. I'm wanting to cancel

@plusnethelp @Plusnet hi! is there any chance of speaking to someone regarding my broadband because ive been on hold for 2 hours! As much as I'm enjoying the soundtrack you've provided on hold, my wifi is suffering and i could really use some help. Thank you!

@plusnethelp 45minutes trying to speak to someone! Called beginning of last week as got no phone line& signal. My son has also missed out on schooling. Man said in the week it should be on today but nothing! I will be leaving plusnet. Awful customer service!!!

@plusnethelp I changed from Bt b-band after a 18mth contract to you. I just got your router , the WiFi signal strength is terrible compared to the BT router so reconnected the bt one and named it plusnet. Great strength again but I have to return the bt one , help

@plusnethelp My plusnet landline voicemail is empty(I checked) but callers tell me that my voicemail is full and cannot leave a message if I do not answer the phone in time. How do I fix this???

@OpenreachHelp my gif gaff and plusnet are both not working- haven’t been for 36 hours. Status says a telephone mast is not working- any idea when it will be fixed? I’m in Reading