Plusnet Outage Report
Why is my Plusnet service not working?
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If you are having issues, please submit a report below.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Plusnet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Plusnet compensate me for the outage?
The recent Plusnet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Plusnet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Plusnet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (66%)
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Wi-fi (14%)
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Total Blackout (14%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Plusnet outage reports came from the following cities: Birmingham, Hammersmith, Glasgow, London, Hastings, Blackburn, Normanton, Bristol, Croydon, Darwen, Northolt, Southport, Reading, Southwark and Wisbech.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Hammersmith |
Total Blackout | |
| Glasgow |
Wi-fi | |
| Glasgow |
Total Blackout | |
| London |
Internet | |
| Hastings |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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MancunianGirl
(@girl_mancunian) reported
@Plusnet @OVLHSSociety How about you address those people who have been left without internet since 1am? Or explain why there is no overnight support? Or why your call centre won't answer calls? Or text messages go unanswered? Not. Good. Enough.
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Beth
(@bethcsmith23) reported
@andig80 @stayingaliveuk @Plusnet I just had a message telling me to try and call from a different phone as if mine was the problem when a lot of people can't get through. 🙄 shocking.
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GreenWindmill
(@Green_Windmill) reported
@plusnet services down nationwide for 9 hours or so now and they’re yet to even acknowledge a problem, this is madness
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Michael de Groot
(@stayingaliveuk) reported
@Plusnet @OVLHSSociety Thank you Curtis the problem is why does it take over an hour from when your started to let all of us know. This is when your guys let yourselves down. You can’t claim award winning customer service when you do this. Just be honest with us we can clearly see it’s down!!
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Brendan Traynor 🏴🇮🇪
(@Billygamble) reported
@Plusnet Broadband down in G84, do you know when it will be restored? #helensburgh
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kev e
(@keve1981) reported
@Plusnet Been on phone for 45 mins. Also on text message but not heard for 45 mins despite saying it's usually within 15. Solid blue light on router. Sounds like you have issues in the wider area. Do you know how long I will be waiting for?
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kev e
(@keve1981) reported
@Plusnet @RainbowsEnd69 Mine is down too. Sounds like exactly the same problem. Any update @Plusnet ?
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Neil Herbert
(@NeilHerbert) reported
@thinkplaymake @Plusnet @RainbowsEnd69 Yeah can't even ping an IP address. Was hoping it would just be a DNS issue and switch to 8.8.8.8 or something, but no. Can't even ping that!
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It's Dave Yeah?
(@RadventureDave) reported
@plusnet any update on what’s causing the service outage? Any eta on when it might be back up?
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Plusnet
(@Plusnet) reported
@OVLHSSociety We are very sorry that some customers are experiencing problems with broadband services this morning. We are working quickly to fix the issue - Curtis, Plusnet Sheffield
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Emer
(@the1emer) reported
@Plusnet Hello, could you please help me with my service as I currently have none and work from home. I called and revived a text saying you'd be in touch within 15 min..... It's been longer. Can you please provide an update?
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Annie Bellamy
(@anniesbellamy) reported
@Plusnet there are no updates from yourselves regarding the outage and with no way of contacting you I will now have to pay for a co-working space in order to do my job…will Plusnet cover this cost?
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IndyMcбот #WakeUpSheeple 🇷🇺
(@Scottishnotbrit) reported
@CW7221 @Plusnet I gave up waiting - and then found out the service was down across the U.K from downdetector and here
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Ruth Ducker
(@RuthDucker) reported
Experiencing Internet outage @Plusnet via #johnlewisinternet .. my workday has just ground to a monumental halt. When working from home doesn't work. Suddenly realise I spend my entire day on video calls.. so I can safely say deadlines are not happening today.
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Paul Culshaw
(@paulculshaw) reported
Plusnet also down in Manchester. Looks like I’ll need to use my mobile data for work. #plusnet
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Michael de Groot
(@stayingaliveuk) reported
Currently @plusnet isn’t talking to the nation to confirm their broadband service is down. Well, it definitely is! Award winning customer service? - NOT! Customer service should be judged when the chips are down.@plusnethelp #plusnet #broadbandisdown
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Tony
(@madbikertony) reported
@Plusnet internet is down in Bridgwater Somerset
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⚫ Phil Jewer #FBPE
(@philip_jewer) reported
@Plusnet @OVLHSSociety 'Some customers'. It's all of us. Progress though - it's only taken Plusnet 9 hours to admit there's a problem at all... Final straw for me.
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Paul Culshaw
(@paulculshaw) reported
Plusnet also down in Manchester. Looks like l’ll be using using my rolled over Sky mobile data for work.
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Sue
(@Wandering_Sue) reported
@Plusnet does you award winning customer service ever involve speaking to a customer or providing broadband?
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ShirleyP
(@shirleykprice) reported
@Plusnet My internet has been down all morning in Sheffield the router says everything is on but I have no connection, neighbours aren't working either.
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Tecton
(@Tecton18) reported
@Plusnet @OVLHSSociety Only some? Seems like a massive outage. Be honest, please.
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Tecton
(@Tecton18) reported
@Plusnet I'm missing work now, and just got a "we may take longer than 20 minutes to get back to you text" a full hour after being told that the problem is within my home network. Which it is not Useless.
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IndyMcбот #WakeUpSheeple 🇷🇺
(@Scottishnotbrit) reported
@Plusnet No internet connection in Aberdeen since midnight - what is going on? It seems a widespread problem!
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robert
(@robakabob84) reported
@Plusnet whats gone on with, the service. Were being told its connected to the internet but nothing is working. Customer services aint even available. #bluelight#nointernet
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rach who?
(@FumigatedSpace) reported
@Plusnet is down, which is just brilliant as I work from home. Customer service line isn’t taking calls, and the Text Fault service doesn’t reply. Also anyone from Plusnet is yet to acknowledge there is a problem despite lots of people reporting the same thing. Ridiculously bad
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Dr George Sandifer-Smith
(@SandiferSmith) reported
@Plusnet Can we have some clarity on your internet service being down please? We both work from home and have deadlines today, it feels like the problems with the service aren’t being acknowledged anywhere. What about an ETA on when it will be restored?
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MancunianGirl
(@girl_mancunian) reported
@Plusnet why are you responding only to individuals when you can clearly see, and your website confirms, that almost all your customers are down?
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James Lodge
(@jameslodge) reported
@Plusnet has the U.K. government mandated this outage 2 force people back to the office? WFH users are now sitting there with no heat (to expensive) and unable to keep warm by frantically refreshing social media! All they have is the warmth from the glow of the router red light.
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Stephen
(@Stephen_Kelk) reported
@Plusnet Any updates on the broadband outage affecting Yorkshire and possibly nationally please? #plusnetdown #broadband