Plusnet Outage

@Plusnet @plusnethelp Shocking service. There was an error on your side and I didn't get as much as an apology, let alone an email to inform me of it. I'm working from home and need the internet to do so... Never dealing with you again.

@Plusnet @plusnethelp Booked an engineer 2 wks ago to set up internet this AM. Hasn't showed up, instead I got a cryptic email about a ticket being closed when I never asked a question. Been waiting to speak to someone on the phone for 25min. What kind of service is this?!

Come on @Plusnet new customer & now without a phoneline no dial tone rung on 3 separate times today already waited total 57minutes not good @plusnethelp Please!!!!!

@AllieRenison @EE Just had that problem. Took several weeks for Plusnet to fix it. OpenReach engineers removed all links to other extensions in the house bar the one main phone then replaced the ‘crimps’ on the wires in the box on side of home. It is a resistance fault apparently.

Day 2 of broken Internet. Goodbye @Plusnet. Thanks for literally nothing.

@plusnethelp I have only been with Plusnet for a month and the connection is shocking. Any help would be great.

Boom, just switched from the absolutely awful @TalkTalk to @PlusNet. Just a shame it'll take 10 days for the switch to happen.

24 days without internet. Over 3 hours collectively on the phone, endless mistakes with the order. £77 phone bill due to having to buy more data, the list goes on. @Plusnet the worst service I’ve received from any business.

@Jake_Hanrahan @Plusnet @Plusnet fix this mans internet

@Plusnet @plusnethelp Just a very quick question. When there is no service outside of 8am - 8pm, how can I get service issues sorted? At least for the last hour, I have tried everything to connect to the net via the router. Called the 0800 number to be told your closed. Now 0205

@Jake_Hanrahan @Plusnet That sucks. Sorry to hear.

@CasperCarbines I have fibre through @Plusnet. It's appallingly slow. Every time I complain they just say they've fixed a fault. Never gets better.

@EveHart @Plusnet @plusnethelp It's really annoying. I raised an issue with Plusnet ages ago, but I've just raised another and there is no sign of the previous one and they don't seem to respond on here at all

ep 2, “welcome to independent york” the ouse floods and the plusnet guy has to phone london “wor is flerd defends? they dunt teach it down wombwell premery skerl! ow menny kerpecks t’send engerneer up? a berlien?! we ent got prernter capercity!!!!”

@Toastteeth @Plusnet @plusnethelp Same here, I’m on video calls six hours plus a day. Mine drops out and freezes regularly. I have a different supplier, but seems like same issue with actual vs expected speed 😬

@PtrSsb Is UK internet just bad in general? I’ve been having some problems these past few days and I’m not even on plusnet

@PeteOlusoga @TalkTalk How you don't leave them already 🙃, worse network...well Jesus mum's network aint better. Try Plusnet mate.

Right over to @Plusnet, easy set up so far, online within 5 minutes or so, only issue is the number of devices I have to go around and connect. Just in the lounge 7 devices 😳

Had @TalkTalk for a few weeks and my god it's like going back in time to dial up internet. So slow. Have to restart router every time I want to use it. Had @Plusnet previously and so much quicker.

@plusnethelp Not this evening, no. But there have been issues with it since we switched to Plusnet, unreliability and random red or orange lights. Why was the bandwidth reset?

.@plusnethelp @Plusnet, your #terribleservice doesn't just hurt me, it's also the poor artists on your hold music which after 10 weeks I now hate by association. Out of interest, was it an attempt at being drole when you chose @ConorMaynard's aptly named "Waste Your Time"?

@Plusnet Consider your offer of £30 compensation for 10 days of unusable phone and poor/no broadband to not fully recognise the disruption and stress it cause.

@plusnethelp hello. We switched to PlusNet on 30 October but are still yet to receive a router and helpline hung up on us today without notice after 25 minutes on hold. Please could you help? Not impressed so far...

@jhavfc Jess I've been thinking about this recently, literally all the media and telecoms companies are as bad as each other. I've dealt with most of them in last few years - BT, Sky, Plusnet, Vodafone, EE. I think its because there is no loyalty on either side and services are all same.

We’ve attempted to call customer service who say they’re too busy and to try calling back tonight or tomorrow. So it’s clear to say our experience with @plusnet before we’ve even got an internet connection has been a hugely poor one. Please can someone contact me ASAP.

@Ofcom Thank you! Currently it seems my only choice is Virgin (awful service), or copper wire 90s service with BT or Plusnet etc...

PLUSNET u slow today and wont work in all rooms argh lol and twitter wont let me load my gifs lol

@Stephgcc Hi,Stephgc. Sorry to hear about this, I will be advising to contact technical support team of the provider Plusnet to sort out the problem or provide option as well. Marte

Seriously @plusnethelp your service is appalling. Promised a new router last Wednesday and still waiting. Had to go and buy my own as I work from home! #unhappy @Plusnet

@Plusnet con artists! Left us tied in an 18mnth contract with 0.4 speed (non existent internet) done nothing to help change this, just lied and took our money, so stressed. Mum has cancer so I am stressed as it is and all plusnet do be dishonest and don’t help :( @MartinSLewis