Plusnet Outage

@Plusnet router flickering on and off, did text message thing, apparently I need openreach engineer, one coming on Monday. Can’t I just speak to someone, can’t you get it fixed sooner somehow? What’s the issue?

@jimmycobb_ @UniHomes @Plusnet Me and my house mates had the same problem, it ended up arriving 3 and a half weeks late, for it to not work. After several emails with UniHomes they offered us a £10 each compensation after we spent £100 on extra data. A joke.

@Plusnet absolutely awful service. Told an engineer would arrive between 1-6. Even double checked earlier and they said engineer would defo arrive. Now past 6.30 and no engineer and no phone call from Plusnet.Trying to call them but on hold forever.

@Plusnet I need help with a complaint I have been let down again and again and need help please can someone contact me asap

@Quanthro @Plusnet Much better deals out there. Their customer services is now deplorable. Blatantly lie on phone, dont bother checking facts.

@WeAreOpenreach I'm not sure you do understand. Since you doubled down on the issue I just raised. The service provider said Open Reach's errors are not their responsibility, and I should contact open reach. Perhaps @Plusnet can clarify?

@Plusnet How do I cancel a 30 day rolling contract?

Cancelled my @Plusnet now, it stops the day BT put in their UC £9.99 Broadband. To be fair Plusnet service I've had no problem with, I was offered a cheaper new upgrade but still more than a tenner with BT. I'll go back to Plusnet if things change the future #CostOfLivingCrisis

Cancelled my @Plusnet now, it shops the day BT put in their UC £9.99 Broadway. To be fair Plusnet service I've had no problem with, I was offered a cheaper new upgrade but still more than a tenner with BT. I'll go back to Plusnet if things change the future #CostOfLivingCrisis

@jeremyhead I'm very sorry to hear that that's the case, Jeremy. I appreciate how inconvenient this must be. Are you still in Indonesia? If so, which network is your phone roaming on at the moment? Regards, Emily Plusnet Leeds

@seancinematics Try moving to Plusnet Sean. We've had no problems with them at all and we get BT Sports cheaper with them.

.@Plusnet assistant: "Sorry this is so slow, I'm working from home and my internet's terrible."

@AndyWoodturner Bt phone Lian this morning now offering same service as plusnet £1 less a month plus £75 gift voucher 🤬🤬🤬

@Plusnet really disappointed as after 2 years of fantastic service, Plusnet have really let me down. Moved house almost a month ago and the engineer still has not arrived/I cannot get through on the phone. Help please?

@fatboy_no8 @Plusnet I'm sorry, I'm experiencing a similar issue.

@Plusnet Open reach contractors disconnect us in order to provide our neighbours with internet 6 days ago. The engineer confirmed this yesterday, and now both houses are without internet. We work from home. No way to speak directly with open reach and plus net have been no help.

@Plusnet help...I got a text to say my phone has been switched over, and my Sky service has stopped because you told them to cancel it today but it looks like my broadband with you isn't working yet :(

@Plusnet after two years of fantastic service from you, I have moved home and almost a month on I’m still waiting on my WiFi being installed. Hugely disappointing, furthered by no one answering the phone. Help please?

Swapping internet providers - Plusnet said our service would be maintained until 11th. Woke up this morning to no wifi connection, and our new router from Now hasn't arrived yet 😭😭😭

@Plusnet help

@Plusnet Yet another disappointment. Was promised a call back from a manager today and it never happened. This is the third time now over a period of 4 days. Plus net cancelled our email without our permission when we changed address. All our emails now gone and they won’t help.

@Plusnet having a really poor customer service experience and your phone lines are constantly clogged. Can someone contact me on here please

@Plusnet Hi Plusnet… Any plans to introduce WiFi Calling on your SIMS?? I’ve got dreadful mobile coverage indoors, and not much better coverage outside (Postcode IP17) - even your customer service lady suggested I leave Plusnet!

@Plusnet I’m still having problems with my broadband. You assured me that it had all been resolved at your end and the problems I’ve had for years with poor broadband speeds would be rectified. They haven’t and I’ve since found out that my landline hasn’t been working properly

@Plusnet Wonder if you can help. Unable to access my Plusnet Hib Manager. WiFi working fine, have reset it to check. Just keep getting connection has reset page. Please could you check this for me. Thank you.

So @Plusnet sold us fibre broadband for our new home. Today they told us that it isn’t actually usable in the area yet but it will be at some point in the future after it’s installed “Why did you sell me a service that’s not available?” “It is available. It’s just not connected.”

@Plusnet Absolutely **** service. Don't recommend to anyone. Internet keeps going down. Mobile service keeps losing connection. Going to switch ASAP. 🖕

@2minuteshate84 Hi Emmanuel. I'm sorry that your EE booster has been deactivated, meaning that you have no signal inside your house. I appreciate the inconvenience. We do have plans to introduce WiFi calling but, sadly, we don't yet have a confirmed date for this. Regards, Emily Plusnet Leeds

@Plusnet No one has been to my home yet I have an email saying the problem has been fixed, doesn't a home visit include a home visit?

@Plusnet Alice, it seems now I've made it clear that I intend to leave plusnet &plusnet mobile that everyone wants to help, shame there was a lack of engagement when it was needed