Plusnet Outage Report
Why is my Plusnet service not working?
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If you are having issues, please submit a report below.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Plusnet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Plusnet compensate me for the outage?
The recent Plusnet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Plusnet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Plusnet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (68%)
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Wi-fi (17%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (3%)
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TV (1%)
Live Outage Map
The most recent Plusnet outage reports came from the following cities: Southwark, Leeds, Hebburn, Southampton, Liverpool, London, Croydon, Milton Keynes, Chippenham, Northampton, Paddington, Aberdeen, Oldham, Bermondsey and Tadworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Southwark |
Total Blackout | |
| Leeds |
Internet | |
| Hebburn |
Wi-fi | |
| Southampton |
Internet | |
| Southampton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Our René (El Dios)
(@NotreRene) reported
@Plusnet Or just don't have a p*ss-poor service?
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Caitlin Macleod
(@CaitlinTMacleod) reported
@Plusnet is Le67 down?
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Tray Horton
(@traceyh64166039) reported
@Plusnet had no internet al, day. Orange light and red flashing b.. says problem in area should of Beenresloved by 15.08 but still nothing and can’t get hold of anyone for update? Melton Mowbray le13
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Dan O'Dell
(@dan_odell_) reported
@Plusnet Get clued up on providing good customer service, you are a shambles!
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Críostóir O’Dochartaigh
(@cornelius71xx) reported
@JanineShirley2 @TalkTalk @Plusnet I cancelled my DD in September, the problem is the I’ll be unfairly recorded as non payment for services i cancelled correctly and no longer have..
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Charlbeck Jewellers
(@Charlbeck71) reported
@Plusnet @OpenreachHelp @MarcAllera Please Can You confirm that the openreach engineer will be out today, between 13.00-18.00 as promised, to fix the telephone line. Nearly two weeks now we have been without a working line, we are still unable to take card payments!
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Janine Shirley
(@JanineShirley2) reported
@TalkTalk @cornelius71xx We need to cancel our direct debits, join @Plusnet as this circus is not fit for purpose
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louise young
(@Lou_M_Young) reported
@Plusnet connection issues in Hove again. Definitely not worth £50 a month!
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Ray
(@Ray60107381) reported
@Plusnet customer service at Plusnet which used to be good has taken a nose dive as you can’t even email them now. As a long term customer I’m off. There are so many other providers now who are cheaper, check them out.
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Janine Shirley
(@JanineShirley2) reported
@TalkTalk everyone should cancel their direct debits and go to Plusnet who value customers with UK based call centres.....
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Plusnet
(@Plusnet) reported
@rainbowclaire Hi Claire, I'm really sorry that's still an issue. Could you get back to us on a DM with the full postcode please so we can look into it further? - Adam - Plusnet Sheffield
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beaconberetta
(@beaconberetta) reported
@Plusnet is anyone answering the phones today? Spent 40 minutes trying to get through yesterday, still on hold for a similar time today. Have also sent a message through my account with no response. Hardly the great customer service you promised 😕
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Charlbeck Jewellers
(@Charlbeck71) reported
@OpenreachHelp Gary, Open reach will not confirm anything. Nearly two weeks without a phone connection. Plusnet are blaming Open reach and vice versa. Shameful way to treat customers.
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Kuzembo1
(@Kuzembo81) reported
@Plusnet engineer coming this morning between 8 and 1. Only 9 hours late so far. Not the best start for a new customer. I've had no update. My online account has no update and everytime I try calling there's long waiting times. I'm not queueing.
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Matt Wolfenden
(@Matt_UNIT3D) reported
@AdamButler483 @kendallrowanx That’s a you issue not a them issue.. Get some real internet instead of stealing ya neighbours plusnet
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SDC1
(@SDCForeverMe) reported
@adz232 @O2 @EE No thank you, EE are owned by BT, just as Plusnet are,so I would rather have anybody else rather than BT. I am sure O2 will get it fixed but my last company mobile was on EE and that was rubbish. O2 just need to fix this one.
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Mandeep Sheera
(@MandeepSheera1) reported
@Plusnet - I haven't been able to access my Plusnet Webmail account for at least three days this week. Is there anything wrong with the webmail service? Please advise. My login details are correct but the login attempt keeps on getting rejected in Outlook.
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Katy
(@alfiesmummy0925) reported
@tescomobile hiya I was told my mobile number transfer from Plusnet to my new tesco mobile would be completed yesterday but it hasn’t happened. Can you help please? Thank you :)
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Matt Page
(@mrmattpage) reported
We're so accustomed to receiving awful customer service these days, it's important to give praise to the firms that treat us well. Had billing issue on my @plusnet account, phone answered on one ring, and the friendly agent resolved my issue in 2 mins flat. Excellent service 👏
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Jane #YellowRose 💙
(@janestevenson68) reported
@mrmattpage @Plusnet Yes, Plusnet have been brilliant with me also. I have stuck with them for years bcs of my positive experiences with customer service.
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Duncan Hall
(@halllogic) reported
Missed email @Plusnet and you increase my payment and refuse to accept original amount to resolve, if this is how you treat customers in a cost of living crisis I’ll be switching providers
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Matt Henderson
(@matt_hendo12) reported
@Plusnet I need help regards my mobile bill and understanding why I've been told I owe, when in fact I dont
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Our René (El Dios)
(@NotreRene) reported
@Plusnet is absolutely awful. Streaming TV is worse than when the aliens took out a satellite in Independence Day.
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Wade Ablitt
(@Wade_Ablitt) reported
@Plusnet Unable to find an account because I cancelled due to your dead ting service
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Darren Foston
(@DarrenFoston) reported
@Plusnet Just tried to sign up. Online form went wrong but still took 1st payment. Rung your customer service number who stated nothing they couod do and hung up with no warning plusnet have techincally stole money from me with no want to sort it out
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Janine Shirley
(@JanineShirley2) reported
@TalkTalk Everyone needs to cancel their direct debits and join Plusnet as this lot is not fit for purpose
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ela eren
(@elaereeen) reported
@Plusnet i ordered broadband to my flat today and received a message saying my broadband delivery will be delayed, and my account says “we found a potential problem” on checking the line. I need broadband urgently so need help with understanding what is going on.
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Joan Kingston
(@Kingston8Joan) reported
@Plusnet this will be the third time tweeting you with zero response. A monumental customer service failure that has left me deeply upset. Your team have, once again, lied to me and caused significant upset
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Darren Foston
(@DarrenFoston) reported
@Plusnet Just tried to sign up. Online form went wrong but still took 1st payment. Rung your customer service number who stated nothing they could do and hung up with no warning plusnet have techincally stole money from me with no want to sort it out
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lisa barnes
(@lisabar52272585) reported
from
Tamworth District, England
@Plusnet Broadband down for 2 days and i work from home when is this being sorted ????