Plusnet Outage Report

Why is my Plusnet service not working?

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours

The graph below depicts the number of Plusnet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Plusnet Outage Chart 11/30/2023 03:50

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Plusnet compensate me for the outage?

The recent Plusnet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Plusnet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Plusnet has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (70%)

    Internet (70%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (3%)

    Phone (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent Plusnet outage reports came from the following cities: Oban, Ealing, Croydon, Dagenham, London, Warrington, Bermondsey, Birmingham, Aylesbury, Newham, Newport, Hackney, Dudley, City of Westminster and Stalybridge.

Loading map, please wait...
City Problem Type Report Time
United KingdomOban Internet
United KingdomEaling Internet
United KingdomCroydon Internet
United KingdomDagenham Wi-fi
United KingdomEaling Wi-fi
United KingdomCroydon Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • IainHam42753216 Paisley Buddie (@IainHam42753216) reported

    @cal_ann @Plusnet Use uSwitch via Topcashback. We got £85 back. Were we live the signal is poor whoever we use but our Plusnet was far better than our current Vodafone. We have 3 different providers with 3 different tariffs and speeds. I go for cheapest as it is still double the speed I use now.

  • iamjoshbennett Joshua Bennett (@iamjoshbennett) reported

    @PKBadboy @katie_pilot True. But plusnet’s customer service is absolutely top notch in my opinion. BT us hopeless

  • LanaBerrington Lana (法星) Berrington 🇺🇦💙💛 (@LanaBerrington) reported

    @Plusnet It's so frustrating that you guys are not open AT ALL on the weekend from Friday night at 8pm. I mean seriously... that's when more people are free to use their services - and when they foul up... the most people will be impacted. Why no weekend service?

  • MarkaQuinn74 MarkaQuinn (@MarkaQuinn74) reported

    @cal_ann @Plusnet Depends if the speed you get and your wi fi signal is good enough for your needs. My mum got plusnet and I wouldn't have it if it was free, my phones quicker

  • Lady_Mary_34 LadyMary (@Lady_Mary_34) reported

    @Plusnet how on earth can you justify a nearly £9 increase during a fixed price contract!!! 😡That's way above what an April rise should be! Unacceptable! Goodbye forever! I will never make the mistake of choosing plusnet again.

  • PKBadboy Paul 🇺🇦 (@PKBadboy) reported

    @iamjoshbennett @katie_pilot BT own Plusnet so as with other ISP’s except Virgin, all are using BT network

  • rachel_say Rachel Say (@rachel_say) reported

    So what is the solution when your @Plusnet SIM just stops working and you can't make any calls or texts (>24 hrs now)? According to app/website etc, it's give them a call. Errrrm, slight issue there...

  • billyt501 B to the I to the LL why? 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏳️‍🌈 (@billyt501) reported from East Kilbride, Scotland

    @thinkplaymake @Plusnet Having the same problem here. In Scotland...

  • CaravanNut David Bell (@CaravanNut) reported

    Any of my fellow tweeps on PlusNet for their mobile? I’m currently on EE & my 2 year contract ends next month, so looking for cheap sim only deal on a network that piggybacks on EE’s network. A 30 day sim only contract with 30GB data, unlimited mins/texts is £10 p/m. Any reviews?

  • luciemlambe Luc (@luciemlambe) reported

    @Plusnet any other way of getting hold of you other than phone? We would like to not keep the internet once our contract ends on the 8th of June as we’d rather not be paying £42. I can’t call so I need to be able to cancel without being told to ring. Thanks!

  • sherig99 Ash (@sherig99) reported

    @Plusnet why have I just been charged £4 for my phone accidentally sending out emergency SOS text messages when I get unlimited texts on my phone plan?

  • foxflakes Rosie (@foxflakes) reported

    @Plusnet helloo, I was just signing up for a sim only contract and my WiFi dropped, which sent me back to the homepage. The money came out of my account but I haven't had any emails or other info. Can you help?

  • GHossick Gordon Hossick (@GHossick) reported

    @Plusnet My phone number 07831673168 is not connecting to the network please can you check it Thanks

  • Plusnet Plusnet (@Plusnet) reported

    @LouiseScott1377 Hi Louise, I'm really sorry to hear you were having issues with your broadband. I can see you were able to get in touch with us over the phone and you're now showing back online, I hope you didn't miss your doctor's call due to this. -Tony Plusnet Sheffield

  • Plusnet Plusnet (@Plusnet) reported

    @Oojoodeboo Hi there we don't provide roaming services in the US so it could be costly to use our network. If you did want to though it would be best to update your smart cap to at least £20. Alternatively you might want to get a temporary SIM from a local provider - Adam - Plusnet Sheffield

  • ReallyIainMac Iain Macpherson (@ReallyIainMac) reported

    @cal_ann @Plusnet Been with them for years and very happy, but always haggle before renewal. All providers use the same cable to get the phone line into the house so I'm not sure any of them can actually offer a big difference on anything except the router, available add-ons, customer support.

  • happyborg happyborg: decentralising & democratising (@happyborg) reported

    @PaulbernalUK @Plusnet Yes, I neglected to mention one phone not arriving and another arriving broken 😬. Micro capitalist 'efficiency'.

  • LinJaneThe2 Sir Alex of the Knight 🏳️‍🌈🇪🇺♿💙 (@LinJaneThe2) reported from London, England

    @plusnet I am having increasing problems watching videos. This has been going on for a while, can't even watch one on here without it stopping at least twice during a 2min video. Have tried resetting hub and clearing up phone, doesn't make any difference. Help?

  • Plusnet Plusnet (@Plusnet) reported

    @caz90210 Hi there, we're not aware of any issues in your area. That sounds like either a problem with the SIM card or the phone not being able to detect it. I suggest turning the phone off, removing and re-entering the SIM. Please let me know how you get on. - Adam - Plusnet Sheffield

  • JulieSpeakman1 Julie Speakman (@JulieSpeakman1) reported

    @Plusnet Hi please can someone assist me I’m a business customer and have been trying to ring the number on your website and the number is unavailable. I’ve found another number online and have been on hold now for 1 hour 😡

  • yanpotatoqueen_ potato queen🥔 (@yanpotatoqueen_) reported

    @Plusnet hi my router keeps disconnecting. you said you'd send a new one 1st which hasn't arrived + an engineer "fixed" the line issue yesterday. it's just gone off again please can this be looked into

  • opinion8ed_dyke opinion8ed_dyke (@opinion8ed_dyke) reported

    @PaulbernalUK @happyborg @Plusnet oh that's a shame. And re the cheap mob, my main handset that I use as a hotspot needs a battery change (I have to dismantle it) so I recently bought an emergency cheap one purely as a back up hotspot if my handset dies. It's only the Alcatel £40 but it def has a hotspot.

  • thinkplaymake Matthew Knight (@thinkplaymake) reported

    @Plusnet hello! My modem's connection is dropping every fifteen minutes or so, flashes for a bit and then reconnects. Is there an issue in the Twickenham area?

  • NecroG4ming NecroGaming (@NecroG4ming) reported

    @ItsMadJohn @Hyperoptic Moving to Plusnet on the 23rd. Still gonna have crap speeds though since thats all you can get round here. Really wanna move to Milton Keynes in the next couple of years. They near 100% FTTP.

  • nathand141179 Nathan Day (@nathand141179) reported

    @Plusnet Good evening, I recently opted to change my provider, but I did not expect to get cut off on my TV package/BT Sport app before the date agreed as I have already paid Plusnet for this service, Please advise?

  • peaky4indy Gracie P ☮🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺🎶📚📽🎨 (@peaky4indy) reported

    @celticwitch1995 I had sky with no problems.Then cancelled all of it including tv and got broadband from plusnet and it was absolute crap!They admitted it and let me leave contract with compen.Back with sky broadband with absolutely no problems.Think it depends where you live and how far from box

  • brenda_charlton Brenda Charlton (@brenda_charlton) reported

    @Plusnet I have had great help from Alex in sorting out my internet connection problem!

  • Jane_Samuels Jane Samuels (@Jane_Samuels) reported

    @PaulbernalUK @Plusnet I thought they were the good ones, with great customer service?

  • bmpmcgirr Brian (@bmpmcgirr) reported

    @GreyAlien @Plusnet my average speed is 0.9 mbps and im sick to the teeth of excuses and fob off solutions! It used to be about 10-11 mbps which was crap but done the job bit has got beyond a joke now.

  • derek_breeze Derek Breeze (@derek_breeze) reported

    Having just moved broadband and mobiles to @Plusnet I have to say how impressive their customer service is. I got through to a real person in under 2 minutes both times.