Plusnet Outage Report
Why is my Plusnet service not working?
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If you are having issues, please submit a report below.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Plusnet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Plusnet compensate me for the outage?
The recent Plusnet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Plusnet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Plusnet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (15%)
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Total Blackout (11%)
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E-mail (5%)
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Phone (2%)
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TV (1%)
Live Outage Map
The most recent Plusnet outage reports came from the following cities: Birmingham, Normanton, Hackney, Cardiff, Derby, Portsmouth, Glasgow, London, Witney, Paddington, Corby, Halifax, Newport, Harringay and Abbots Langley.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Normanton |
TV | |
| Hackney |
Wi-fi | |
| Cardiff |
Internet | |
| Derby |
Wi-fi | |
| Portsmouth |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Wagster
(@WagsterC) reported
@Plusnet Hi, my mobile has not been able to connect to the internet since Friday. Please fix this fault.
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Shaun Fanshaw
(@shaun_fanshaw) reported
@Plusnet Do you have an outage in S41 area? Lost all connection after working fine all AM. Worked through Troy shooter and switched off and on - just in case.
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Donnythebull
(@plot130) reported
@Plusnet Hi, the problem with accessing YouTube seems to have come back again today. It tells me I am offline although I can connect to all other websites.
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Richies Drake
(@DICKYDRAKE) reported
So my @Plusnet internet keeps dropping out... been doing this a while now. Still no fix, what if I wanted to land a plane!!!!
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LoobyLou 💙
(@loobylou_79) reported
@Plusnet hi we are about to renew and we’re wondering if we can get a new router? Had ours for a few years and think it’s not working as well as it was.
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Katharine
(@BombeDeChaton) reported
It is absolutely ludicrous that @Plusnet are so inflexible you can't transfer an account over to the person staying in your house, you have to cancel and start over. Especially ludicrous when so many more people now work from home and can't wait 2 weeks for new service.
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Humphshumphs
(@humphshumphs) reported
@Plusnet why is it that even when phoning your business number I get through to the residential dept. & then wait for ages and no one in the business dept. picks up the phone. Please ring me so we can get the ongoing issue sorted. 3 MONTHS and you still haven't got it sorted!
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lesley savage
(@lelsavage) reported
@Plusnet my Internet has been down over a day. No response on DM
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Emily 🍄
(@EmiBrotherton) reported
@Plusnet you’ve overcharged us 4 months in a row, and every month you say it’s sorted. Service is so bad we can’t even use the WiFi! Crashes out every 5 minutes.
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Michael Oldman
(@MichaelOldman1) reported
@Plusnet Why do you keep harassing ex-customers with unwanted contact? Surely this has to breach whatever data protection laws are applicable. Your customer service agents are rude and don't give a damn (why I left in the first place). We'll see if you even bother replying here 🙄
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Katharine
(@BombeDeChaton) reported
@Plusnet This is something you really need to look at adapting and changing because it is not compatible with a world in which people live in house shares and are working from home a lot more. It's a terrible way to do business.
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Michael Oldman
(@MichaelOldman1) reported
@Plusnet I'd rather you stopped harassing me all the time via text message, when I'm not your customer any more
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🐯🐯🐯
(@IndyGraps1984) reported
@Plusnet No 4 days and no call. I'll just cancel my direct debit because I'm sure I'll get a call quicker that way b
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Michael Oldman
(@MichaelOldman1) reported
@Plusnet Please please please stop harassing me. I literally just want someone, anyone, to please stop sending me these text messages. I'm *not your customer*, so it's unsurprising that you can't take my direct debit. You have no right to badger me like this, I owe you nothing
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groundhopper80
(@groundhopper80) reported
from
Bury, England
@Plusnet hello help signal is on and off for the last hour.
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MrMagpie
(@MrMagpie81) reported
@Plusnet I signed up on Sunday, 1st order timed out and didn’t generate an order as far as I’m aware as never got any emails, however I’ve been charged twice. 2nd order was successful
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𝔸𝕟𝕕𝕪 𝔽𝕣𝕚𝕫𝕫𝕖𝕝𝕝
(@AndrewJFrizzell) reported
Happy to see @Plusnet have added #norton360 to my account. Now have something that is iOS and iPadOS compatible. Running on my aged MacBook pro too. Always had issues with the previous #kaspersky
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Roneebean
(@roneebean) reported
reported a fault to @Plusnet via socials engineer booked they called today problem resolved within 48 hours excellent service no horror stories about being on hold or pinged around departments. Sorry to disappoint you faithful reader.
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Chris Randall
(@ColonelRanders) reported
@Plusnet In Poland. I only have H+ (2G) while my wife (same handset) also on Plusnet, has 4G. No amount of turning onto airplane mode, or turning on again is helping. I see numerous community forums on your site with this problem and no resolution. Is my only solution to switch?
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Paul
(@byteguy) reported
@Plusnet My speed has slowly got slower and slower used to be 23Mbp now I have:- Your broadband service Product: Unlimited Fibre Estimated Download Range: 20 - 33Mbps Estimated Upload Range: 5 - 6Mbps Minimum Guaranteed Speed: 16.3Mbps Current Line Speed (Download): 13.8Mbps
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Michael Oldman
(@MichaelOldman1) reported
@Plusnet Please, please, PLEASE stop harassing me via text. I *know* you can't take my direct debit - that's because *I'm not your customer anymore*,. Tried to chat online and told - incredibly rudely - to phone. Tried to phone - told no one available 🙄 😢
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Benedict Smith
(@smithprola) reported
@Plusnet What's up with Plusnet Mobile? You have failed to port my old number to my new SIM after 10 days. Your call centre says it cannot take calls. Your complaint log email to me said you would reply bu June 3 but I got no reply. How to I cancel as there's no service at all.
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Matti Shoemark
(@ShoemarkM) reported
@Plusnet hey my services have been suspended and I’ve paid my amounts but they still are not working! I’m trying to call my doctor surgery but I’m unable to make a call! Please help
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nirav
(@ndspharma) reported
@plusnet hi, I have been trying to join Plusnet. My application has been rejected twice. E-mailed to support team,no reply yet. Been on the call to someone to resolve the issue but no luck yet. Are you interested to have new customers?
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Serena Jones ⚙️🖊️
(@Serena1642) reported
@greencoatboy These companies are a nightmare, I've not found one that can get a job done or a basic problem resolved without endless back & forth bureaucracy & plain incompetence. Plusnet repeatedly failed to collect correct DD payments, then blamed me & throttled my internet as a punishment!
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Karen Watton
(@watton2_karen) reported
@Plusnet , 2nd day with signal that isn't strong enough to reach my bedroom. Such a joke!!
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kelly marcus
(@kellyma18116733) reported
@Plusnet are there any internet connection issues in the EH5 area?
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RunningNan
(@jaqsturt) reported
@Plusnet Hi. I’m suddenly having some problems connecting to a particular webmail. Please can someone help as I believe my Firewall is blocking. I can access via 4g. Thank you.
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Daisy
(@Daisy75566358) reported
@Plusnet Hi I supposed to received refund on 28th May due to termination of service but still no receiving it. Please help.
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Rach Pollard
(@PollardRach) reported
from
Goole, England
@Plusnet how do I cancel a call package on my account that I never use please. I'm unable to ring at the moment and can't do it on my online account