Plusnet Outage

Is Plusnet having an outage right now?

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

 No problems detected at Plusnet

Plusnet problems in the last 24 hours

Plusnet Outage Chart

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Internet
(61.68%)
Wi-fi
(14.97%)
Phone
(11.38%)
E-mail
(6.59%)
Total Blackout
(4.79%)
TV
(.60%)

Plusnet Outage Map

The most recent outage reports and issues originated from Hackney, Sheffield, Yeovil, Portsmouth, City of Westminster, Weston-super-Mare, Harrow, Hounslow, Ottery St Mary, Glasgow, Birmingham, Fulham, Ashington, Streatham and London.

Hackney Internet
Sheffield Internet
Yeovil Phone
Portsmouth Internet
City of Westminster Wi-fi
Weston-super-Mare Internet

Plusnet Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:
  • Atulgupta0504 Atul Gupta (@Atulgupta0504) reported

    @Plusnet poor broadband service. Called cancellation team and they said we are understaffed in service delivery team & no option you have to wait to 25-30 mins to talk to them to fix your broadband. Guess what I did... moved to another provider!

  • CeeNine_9 NoopyTrox (@CeeNine_9) reported

    Don't use Plusnet for gaming. It's garbage and deserves to burn in rotton dog shit.

  • Siobhan_PW Siobhan Walshe (@Siobhan_PW) reported

    @vickyidobson @bt_uk WHY!!! Plusnet have never charged me that ridiculous amount nor, given me a bad service 👌 TERMINATE INTERNET!

  • EllisBowen23 EB (@EllisBowen23) reported

    Paying ******* £24 a month for dog shit internet from @Plusnet @plusnethelp they have sent 5 engineers out and it is still shit never ever go with plus net one of the worst companies that i have ever been with in my life

  • Terry79023669 Terry (@Terry79023669) reported

    @plusnet Another Sunday chasing the Cowboys and Another Sunday speaking 2 death ears while CEO remains silent. 2wks No service=No compensation=No reply from Bandit CEO=Zero customer service. been waiting 29 months. Avoid plusnet Cowboys Avoid all the grief!!!

  • sionnach_fox SionAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA (@sionnach_fox) reported

    Plusnet's god awful "safguard" thing is currently blocking discord. I cannot turn it off as i cannot login. Seriously guys discord is a ******* messaging app get over yourselves

  • alisonjb alison bytheway (@alisonjb) reported

    @plusnethelp @Plusnet Hi 👋- I’m all out of ideas ..contract cancelled over 4 months ago. Account in credit and still waiting for refund. I’ve emailed and called numerous times- to be told it’s definitely sorted ... such appalling customer service 😕

  • maehwas アミー🐳 (@maehwas) reported

    @discordapp @debrockluc Thankyou ive run into this problem too recently and im with plusnet also!!

  • KevMGraps Kevin Morgan (@KevMGraps) reported

    @AskPS_UK Sure, it is Plusnet. When I have googled the error NW-31194-8 it seems to be an issue which arose with PS firmware update 2.0. So the problem sounds like a PS specific one to me.

  • geekscanbecool Casshern (@geekscanbecool) reported

    @Lillymara It's quite tough here. I swear we have like the worst interwebs in the whole world. I'm currently on Plusnet, they're a bit expensive, but it has been good for the most part.

  • myprovincialife ellie✨ (@myprovincialife) reported

    the plusnet network name is “PNHUB1” so you can imagine how confused I was when I read it on my laptop😂😂

  • discordapp Discord (@discordapp) reported

    @trOSCAR49 If you're using BT or Plusnet as your ISP, then sadly this is an ongoing issue that we're working on getting resolved. Unfortunately, there's no ETA for a fix at this moment. Sorry for the inconvenience!

  • BrightMuppet BrightOrangeMuppet (@BrightMuppet) reported

    @plusnet - please plug the cable back in again for Sheffield and leave it alone for a few days, this intermittently crap bandwidth is getting annoying.

  • ZenParamedic Rev. Monk Simon (@ZenParamedic) reported

    Slow internet every evening with @Plusnet #losingmyzen

  • BennLaverick Benn Laverick (@BennLaverick) reported

    @Plusnet broadband is down, chat keeps cutting off and can't get through on phone!

  • BillyWits Billy Half Wits (@BillyWits) reported

    @VodafoneUK Hopefully things will be better with #plusnet. Vodafone are a shambles, unable to provide full service, unable to maintain contact wihh customer. I'm sure your debt department will be in contact for the half service for two weeks!

  • discordapp Discord (@discordapp) reported

    @sSleepyzz If you're using the BT or Plusnet ISP, then we're aware of this issue and are working on getting it resolved ASAP. Sadly, there's no ETA for a fix at the moment.

  • discordapp Discord (@discordapp) reported

    @penguin_8967 This is indeed a known issue with BT and Plusnet, and we're looking into it! Sorry for the trouble in the meantime

  • penguin_8967 Penguin (@penguin_8967) reported

    @discordapp I've just done a little research, it seems that it might be my ISP - other people have reported this issue with BT and Plusnet WiFi in Britain. On my phone, it works fine with mobile data

  • APS_GB [ANDY] (@APS_GB) reported

    @My6Percent @bt_uk Don't go with @Plusnet - they've been overcharging me every month since the start of the year, and they're STILL trying to "fix the issue" 😡

  • Terry79023669 Terry (@Terry79023669) reported

    @Plusnet No response from the Cowboys with a reason for my account being locked as always they r lying low stalking their next victims. 2wks No service=No compensation=No reply from Bandit CEO=Zero customer service, been waiting 29 months. Avoid Plusnet Cowboys Avoid Grief!!!!!

  • HoustonMargaret Margaret P Houston (@HoustonMargaret) reported

    @SarahESeaton @Plusnet And nothing tech support ever suggests makes a difference. I just have to wait anywhere between 2 hours and a week for it to sort itself out.

  • HoustonMargaret Margaret P Houston (@HoustonMargaret) reported

    @SarahESeaton @Plusnet Every time this has happened I end up going in a circle of trying things and then it fixes itself a few days later, but it would be very nice if it didn't keep happening at random intervals. It's nice it eventually fixes itself but I never know when it's going to happen again.

  • SarahESeaton Sarah E Seaton 🏳️‍🌈 (@SarahESeaton) reported

    @HoustonMargaret @Plusnet I had this recently and they found something wrong with my WiFi settings which helps when they did something to fix it

  • 099Harvey Streamlin (@099Harvey) reported

    @discordapp Hey is the problem with BT/Plusnet wifi still happening because mine wont work and i cant uninstall discord to try to reinstall it. Even if i do uninstall i wont be able to install again because your download buttom on your website just leads to a privacy error.

  • 099Harvey Streamlin (@099Harvey) reported

    @ChildishGiant @discordapp Oh thank you! Yeah im using plusnet so i hope they fix it for tommorow.

  • whatsthecraic14 whatsthecraic (@whatsthecraic14) reported

    @Plusnet Dear Plusnet, just wanted to say wow, what a fantastic customer service I have received from one of your staff over the last 24hrs... Plusnet help staff: Adam Walker, there are not enough words to describe how grateful we are for his help today and yesterday.

  • Terry79023669 Terry (@Terry79023669) reported

    @Plusnet The Cowboy provider has sunk 2 a new low, my account has been locked so I cannot make any changes, this is in retaliation for speaking the truth about the Cowboys. 2wks No service=no compensation=no reply from bandit CEO=Zero customer service. Been waiting 29 months!!!!

  • veritycycles #hellomynameisVerity (@veritycycles) reported

    I moved to @plusnethelp @Plusnet two weeks ago. Hoping this is not what awaits me in the way of customer (not) service.

  • tm_gilman Tom (@tm_gilman) reported

    @Plusnet are by far the worst company I’ve ever tried to deal with! They say my WiFi works, I’m telling them it doesn’t. Engineers out, every trouble shoot imaginable done and they won’t let me leave without paying £250!! DO NOT enter in to a contract with them!!

  • vickyfylde The Fylde Blackpool (@vickyfylde) reported from South Shore, England

    @Plusnet I can honestly say this has been the worst experience ever! One month to get broadband installed as you forgot about me!!! Appalling customer service. I’ve now been told to call you back on Friday when I’m up and running to discuss a gesture of goodwill!!!

  • philfame1 Phil Fame (@philfame1) reported

    @WAFLL_92 Don’t bother. Poor company with poor service. Plusnet was very good for us, now with EE as I have my mobile with them and they are excellent.

  • plusnethelp Plusnet Help (@plusnethelp) reported

    @peterdermaurer No worries Peter, we're sorry to hear of your difficulties. Let us know if you ever need help with your Plusnet account - we're only a click away from 07:30 - 22:00 daily. -Owen

  • UkNoWmEGregyP You Tube - GREGYP (@UkNoWmEGregyP) reported

    @Plusnet @IM_org don't join they will put you're ping up till you wont get any screen time perfect worst broadband

  • peterdermaurer peter wright (@peterdermaurer) reported

    @bt_uk I’m making mischief, your best deal after 20 minutes on the phone was£45 I went on line and 20 minutes later £25 or thereabouts with plusnet my broadband has been rubbish for years phone up change channels good for a while then slow, refund for mis sold bt sport

  • Matthewhewitt84 🦋#Lamb Matthew Hewitt🦋🏳️‍🌈 (@Matthewhewitt84) reported

    @NatashaPickard3 @OriginBroadband Get them sorted! I hate them... worst service and customer service ever! I wanna leave @Plusnet are better soon as I can I’m gonna move back to @Plusnet

  • MillySmith91 Emily Smith (@MillySmith91) reported

    sign up for @Plusnet and the application fails but they still take my payment. damn now i've paid twice :( should get it back but still not a great start!

  • brianwinteruk Brian Winter (@brianwinteruk) reported

    @kcrewders @SkyUK @SkyHelpTeam @WeAreOpenreach I'm with @Plusnet and of late have had issues. Have been told @Openreach have had some problems with a number of exchanges in recent weeks causing slow speeds and or loss of broadband.

  • lauralarmo Laura Larmo (@lauralarmo) reported

    @duckrabbitblog @Plusnet Well you can see that it took a whole minute for you to reply to Amy, you can’t keep their customer service waiting that long; no wonder they closed the chat.

  • duckrabbitblog duckrabbit (@duckrabbitblog) reported

    @Antihippy @Plusnet Definitely laugh. It is funny. In a dumb kind of this is how you lost a customer way.

  • photographs_etc Nick Lloyd ✍️💭💬📸🎨🚦© (@photographs_etc) reported

    @duckrabbitblog @Plusnet here's something weird. John Lewis Broadband (for the package I have) are not only cheaper than t/Plusnet package I used to have, t/line is faster (using/a different router than t/standard Plusnet one)+t/support is t/same Plusnet staff. but it's a better service. go figure 🤔

  • alexsalvator Christina (@alexsalvator) reported

    @Plusnet No problem

  • CJBentley627 Callum Bentley (@CJBentley627) reported

    @TheReconJacob @ESO_Danny Yeah, we had problems with the as soon as they took over virgin media. We switched to Plusnet and they've been great

  • CJBentley627 Callum Bentley (@CJBentley627) reported

    @ESO_Danny Talk talk are ******* useless. Since they took over virgin media we had loads of problems. Although Plusnet are really good

  • kelly_tengi Kelly (@kelly_tengi) reported

    @discordapp @HuckinB Hey! What's the Plusnet issue. I work there and can take a deeper look.

  • AlexatHodgeheg Alex McKay (@AlexatHodgeheg) reported

    Hi @plusnethelp, I think you might have an email issue brewing. Inbound emails not arriving (including sent from plusnet accounts) and outbound email running v slow. Just giving you a heads up. :)

  • Gs_Chronicles GabysQuest (@Gs_Chronicles) reported

    @Plusnet I usually sing your praises but notification of a 15min wait on the phone for customer services - shocking!

  • phil_66 lᴉɥd (@phil_66) reported

    @My6Percent @bt_uk I switched from BT to Plusnet a few years ago for similar reasons. Even though they are BT-owned I’ve had none of the issues I had with BT. And they are cheaper.

  • jamesasm james. Or James to his friends. (@jamesasm) reported

    @My6Percent @bt_uk I hear good things about Plusnet and terrible things about Sky and mobile phone providers.

  • gaastra_alex Alex Gaastra (@gaastra_alex) reported

    @A1GOY @bt_uk Switched from bt to plusnet (owner by by) and more than halved mine for the exact same thing. It’s how they make money so they’ll never change...

  • PurlDesign purl-design.com (@PurlDesign) reported

    @marionwren You need to tag @Plusnet @plusnethelp you need a replacement with immediate effect! You also want reimbursement for the month for no internet and time spent! #dreadful #shocking service

  • peterdermaurer peter wright (@peterdermaurer) reported

    @BTCare @RealMattLucas I solved the problem by moving to plusnet

  • Stasejp22 Stasey (@Stasejp22) reported

    @plusnethelp @Plusnet I got sent two hubs as I had problems with the first one I had

  • sambirmingham82 Sam Birmingham (@sambirmingham82) reported

    @plusnet fix up

  • Terry79023669 Terry (@Terry79023669) reported

    @Plusnet B sure 2 give this pretend provider a wide berth the Cowboys will spin u a yarn and suck u in and u would have become their newest victim. 2wks No service=No compensation=No reply from Bandit CEO=Zero customer service been waiting 29 months. Avoid plusnet Cowboys!!!!!

  • Fenristix Fenristix (@Fenristix) reported

    @SophieAnneUK Been with PlusNet since before they were PlusNet and never had a complaint about them. Worth taking a look

  • educatingdunsty Dunsty #FBPE (@educatingdunsty) reported

    @Dave_hampton @virginmedia @bt_uk Fed up with BT, halved my bills by going to Plusnet. No issues so far (1.5 years in) and I work from home.

  • robertchilcott robertchilcott (@robertchilcott) reported

    @Plusnet @Plusnet you are a waste of space. 4 months oc internet you have double charged me, broke down, changed my details, not sent me welcome £50 card as agreed.

  • robertchilcott robertchilcott (@robertchilcott) reported

    @plusnethelp @Plusnet you are a waste of space. 4 months oc internet you have double charged me, broke down, changed my details, not sent me welcome £50 card as agreed.

  • robertchilcott robertchilcott (@robertchilcott) reported

    @Plusnet @larrylamb47 @Plusnet you are a waste of space. 4 months oc internet you have double charged me, broke down, changed my details, not sent me welcome £50 card as agreed.