Plusnet

Plusnet Outage

Is Plusnet having an outage right now?

Problems detected at Plusnet

Users are reporting problems related to: internet, wi-fi and phone.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Plusnet problems in the last 24 hours

The following chart shows the number of reports that we have received about Plusnet by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Plusnet Outage Chart 08/10/2022 14:15

August 10: Problems at Plusnet

Plusnet is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems:

  • Internet 62.38% Internet
  • Wi-fi 12.58% Wi-fi
  • Phone 12.32% Phone
  • E-mail 6.43% E-mail
  • Total Blackout 5.47% Total Blackout
  • TV .81% TV

Plusnet Outage Map

The most recent outage reports and issues originated from Redruth, Slough, Kettering, Edinburgh, Bolton, London, Norwood, Paddington, Manchester, Leighton Buzzard, Coalville, Montrose, Bradford, Birmingham and Islington.

Loading map, please wait...
United KingdomBradford Internet
United KingdomRedruth Internet
United KingdomSlough Internet
United KingdomEdinburgh Wi-fi
United KingdomBolton E-mail
United KingdomLondon Internet

Plusnet Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:
  • lisa_jayne_b ⚫️Lisa Britton #LawyerNotALiar 🇨🇾🇪🇺🇺🇦🌻 (@lisa_jayne_b) reported

    @Plusnet router flickering on and off, did text message thing, apparently I need openreach engineer, one coming on Monday. Can’t I just speak to someone, can’t you get it fixed sooner somehow? What’s the issue?

  • annachapx anna chapman (@annachapx) reported

    @jimmycobb_ @UniHomes @Plusnet Me and my house mates had the same problem, it ended up arriving 3 and a half weeks late, for it to not work. After several emails with UniHomes they offered us a £10 each compensation after we spent £100 on extra data. A joke.

  • HellFpl FPL_Hell (@HellFpl) reported

    @Plusnet absolutely awful service. Told an engineer would arrive between 1-6. Even double checked earlier and they said engineer would defo arrive. Now past 6.30 and no engineer and no phone call from Plusnet.Trying to call them but on hold forever.

  • Loverly_juverly katie (@Loverly_juverly) reported

    @Plusnet I need help with a complaint I have been let down again and again and need help please can someone contact me asap

  • Moltom4 Moltom (@Moltom4) reported

    @Quanthro @Plusnet Much better deals out there. Their customer services is now deplorable. Blatantly lie on phone, dont bother checking facts.

  • Wildcherry1976 Dr Des Oliver (@Wildcherry1976) reported

    @WeAreOpenreach I'm not sure you do understand. Since you doubled down on the issue I just raised. The service provider said Open Reach's errors are not their responsibility, and I should contact open reach. Perhaps @Plusnet can clarify?

  • aem_84 Ally (@aem_84) reported

    @Plusnet How do I cancel a 30 day rolling contract?

  • cast_bowring1 Scammell Routeman 🇺🇦💙🚛🚚♻️ (@cast_bowring1) reported

    Cancelled my @Plusnet now, it stops the day BT put in their UC £9.99 Broadband. To be fair Plusnet service I've had no problem with, I was offered a cheaper new upgrade but still more than a tenner with BT. I'll go back to Plusnet if things change the future #CostOfLivingCrisis

  • cast_bowring1 Scammell Routeman 🇺🇦💙🚛🚚♻️ (@cast_bowring1) reported

    Cancelled my @Plusnet now, it shops the day BT put in their UC £9.99 Broadway. To be fair Plusnet service I've had no problem with, I was offered a cheaper new upgrade but still more than a tenner with BT. I'll go back to Plusnet if things change the future #CostOfLivingCrisis

  • Plusnet Plusnet (@Plusnet) reported

    @jeremyhead I'm very sorry to hear that that's the case, Jeremy. I appreciate how inconvenient this must be. Are you still in Indonesia? If so, which network is your phone roaming on at the moment? Regards, Emily Plusnet Leeds

  • justgreg_ Greg (@justgreg_) reported

    @seancinematics Try moving to Plusnet Sean. We've had no problems with them at all and we get BT Sports cheaper with them.

  • gabrielquotes Rabbi Gabriel Kanter-Webber (@gabrielquotes) reported

    .@Plusnet assistant: "Sorry this is so slow, I'm working from home and my internet's terrible."

  • GaryPRenouf gary renouf (@GaryPRenouf) reported

    @AndyWoodturner Bt phone Lian this morning now offering same service as plusnet £1 less a month plus £75 gift voucher 🤬🤬🤬

  • MissB35590934 MissB👑🍎 (@MissB35590934) reported

    @Plusnet really disappointed as after 2 years of fantastic service, Plusnet have really let me down. Moved house almost a month ago and the engineer still has not arrived/I cannot get through on the phone. Help please?

  • Wildcherry1976 Dr Des Oliver (@Wildcherry1976) reported

    @fatboy_no8 @Plusnet I'm sorry, I'm experiencing a similar issue.

  • Wildcherry1976 Dr Des Oliver (@Wildcherry1976) reported

    @Plusnet Open reach contractors disconnect us in order to provide our neighbours with internet 6 days ago. The engineer confirmed this yesterday, and now both houses are without internet. We work from home. No way to speak directly with open reach and plus net have been no help.

  • glasgirl Lauren (@glasgirl) reported

    @Plusnet help...I got a text to say my phone has been switched over, and my Sky service has stopped because you told them to cancel it today but it looks like my broadband with you isn't working yet :(

  • MissB35590934 MissB👑🍎 (@MissB35590934) reported

    @Plusnet after two years of fantastic service from you, I have moved home and almost a month on I’m still waiting on my WiFi being installed. Hugely disappointing, furthered by no one answering the phone. Help please?

  • LucyWoolhouse Lucy Woolhouse (@LucyWoolhouse) reported

    Swapping internet providers - Plusnet said our service would be maintained until 11th. Woke up this morning to no wifi connection, and our new router from Now hasn't arrived yet 😭😭😭

  • fairsxx katie (@fairsxx) reported

    @Plusnet help

  • SidecarSue12 Sue Whittaker (@SidecarSue12) reported

    @Plusnet Yet another disappointment. Was promised a call back from a manager today and it never happened. This is the third time now over a period of 4 days. Plus net cancelled our email without our permission when we changed address. All our emails now gone and they won’t help.

  • SteviePn43 Steve Pritchard (@SteviePn43) reported

    @Plusnet having a really poor customer service experience and your phone lines are constantly clogged. Can someone contact me on here please

  • RobSmith_63 Rob Smith (@RobSmith_63) reported

    @Plusnet Hi Plusnet… Any plans to introduce WiFi Calling on your SIMS?? I’ve got dreadful mobile coverage indoors, and not much better coverage outside (Postcode IP17) - even your customer service lady suggested I leave Plusnet!

  • thereallindakw Linda (@thereallindakw) reported

    @Plusnet I’m still having problems with my broadband. You assured me that it had all been resolved at your end and the problems I’ve had for years with poor broadband speeds would be rectified. They haven’t and I’ve since found out that my landline hasn’t been working properly

  • LinJaneThe2 Sir Aleks (They/Them) 🏳️‍🌈🏳️‍⚧️🇪🇺♿ (@LinJaneThe2) reported from London, England

    @Plusnet Wonder if you can help. Unable to access my Plusnet Hib Manager. WiFi working fine, have reset it to check. Just keep getting connection has reset page. Please could you check this for me. Thank you.

  • gabrielquotes Rabbi Gabriel Kanter-Webber (@gabrielquotes) reported

    So @Plusnet sold us fibre broadband for our new home. Today they told us that it isn’t actually usable in the area yet but it will be at some point in the future after it’s installed “Why did you sell me a service that’s not available?” “It is available. It’s just not connected.”

  • jf_wayne WayneJF (@jf_wayne) reported

    @Plusnet Absolutely **** service. Don't recommend to anyone. Internet keeps going down. Mobile service keeps losing connection. Going to switch ASAP. 🖕

  • Plusnet Plusnet (@Plusnet) reported

    @2minuteshate84 Hi Emmanuel. I'm sorry that your EE booster has been deactivated, meaning that you have no signal inside your house. I appreciate the inconvenience. We do have plans to introduce WiFi calling but, sadly, we don't yet have a confirmed date for this. Regards, Emily Plusnet Leeds

  • xOldmanpete oldman (@xOldmanpete) reported

    @Plusnet No one has been to my home yet I have an email saying the problem has been fixed, doesn't a home visit include a home visit?

  • cheekyfork Cheeky Fork (@cheekyfork) reported

    @Plusnet Alice, it seems now I've made it clear that I intend to leave plusnet &plusnet mobile that everyone wants to help, shame there was a lack of engagement when it was needed