Plusnet Outage Report
Why is my Plusnet service not working?
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If you are having issues, please submit a report below.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Plusnet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Plusnet compensate me for the outage?
The recent Plusnet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Plusnet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Plusnet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (67%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (7%)
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Phone (2%)
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TV (1%)
Live Outage Map
The most recent Plusnet outage reports came from the following cities: Hammersmith, Peterborough, Newport, Portsmouth, Abbots Langley, Lowestoft, Luton, London, Blackburn, Norwich, Bristol, Newhaven, Ashington, Castleford and Oldbury.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Wi-fi | |
| Hammersmith |
Internet | |
| Peterborough |
Wi-fi | |
| Hammersmith |
Internet | |
| Newport |
Internet | |
| Portsmouth |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Plusnet
(@Plusnet) reported
@midslibrarian Hi Midlands Librarian, earlier today, some customers experienced problems accessing their emails and accounts in Plusnet Member Centre and connecting to their broadband service. We worked quickly to resolve this and we’re very sorry for the inconvenience caused -Mike.P Sheffield
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Plusnet
(@Plusnet) reported
@itsakaym Hiya. Earlier today, some customers experienced problems accessing their emails and accounts in Plusnet Member Centre and connecting to their broadband service. We worked quickly to resolve this and we’re very sorry for the inconvenience caused. Emma - Sheffield
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Steph Mulrine
(@StephMulrine) reported
@DaddyGardener80 @Plusnet Same here. Why they are using past tense when the problem is ongoing is nothing short of infuriating. I am going to have to pay for BT Hotspot if Plusnet don't give a reasonable update soon.
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Chris
(@redmeister81) reported
@Plusnet You should have put an update out on twitter, not just the phone service
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Plusnet
(@Plusnet) reported
@DaddyGardener80 Hi Russell, earlier today some customers experienced problems accessing their emails and accounts in Plusnet Member Centre and connecting to their broadband service. We worked quickly to resolve this and we’re very sorry for the inconvenience caused. - Curtis, Plusnet Sheffield
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Russell Trent
(@DaddyGardener80) reported
@Plusnet Why have you wasted my time and yours with this pointless canned response? I know there is an outage, I've lost half a days work because of it, I asked you to provide a meaningful update, please.
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Jill
(@jcollinscareers) reported
@Plusnet I’ve been waiting for a call back since 11.03 today as my wifi is down. How do I get past automated messages to someone who can help? Hate using Twitter for this but don’t see an alternative
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Plusnet
(@Plusnet) reported
@HelenHornett10 Earlier today, some customers experienced problems accessing their emails and accounts in Plusnet Member Centre and connecting to their broadband service. We worked quickly to resolve this and we’re very sorry for the inconvenience caused.
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James Lott ッ
(@jamezpl1) reported
@Plusnet @aviationdesign Still down for me, despite what your text service is claiming
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Tonka
(@EIEIEIO_MAGS) reported
@Plusnet broadband is still down any chance of an update that doesn’t say it’s fixed and an estimate of when normal service will resume.
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Plusnet
(@Plusnet) reported
@CaseyLouKing Hi Casey Earlier today, some customers experienced problems accessing their emails and accounts in Plusnet Member Centre and connecting to their broadband service. We worked quickly to resolve this and we’re very sorry for the inconvenience caused. Thanks
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Plusnet
(@Plusnet) reported
@genietodd Hi Genie, Earlier today, some customers experienced problems accessing their emails and accounts in Plusnet Member Centre and connecting to their broadband service. We worked quickly to resolve this and we’re very sorry for the inconvenience caused. Thanks
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Plusnet
(@Plusnet) reported
@sunandosengupta Hi there, Earlier today, some customers experienced problems accessing their emails and accounts in Plusnet Member Centre and connecting to their broadband service. We worked quickly to resolve this and we’re very sorry for the inconvenience caused. Thanks
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Tony Bates
(@babblingbates) reported
@Plusnet So, nearly 5 hours later and still no broadband, despite being told it’s fixed #fail
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Tan Stevens
(@tan_stevens) reported
@Plusnet @Plusnet well as of 30 minutes ago it was still not working. So your response makes no sense. Its not been solved. When will it be fixed?
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Plusnet
(@Plusnet) reported
@nightynietzsche Earlier today, some customers experienced problems accessing their emails and accounts in Plusnet Member Centre and connecting to their broadband service. We worked quickly to resolve this and we’re very sorry for the inconvenience caused.
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Lorraine
(@DrHayeLo) reported
@Plusnet I had to cancel some appointments this morning and come into the office to work in order to make my afternoon commitments so it's been a huge inconvenience. I understand these things happen but it was made worse by the lack of communication. I hope when I get home it's working.
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hereforthegiggles
(@here4giggle5) reported
@Plusnet @DaddyGardener80 It is not fixed. No connection since 10.30 in south london, according to plusnet there is not a problem.
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Jonnybgood
(@Jonnybg15843857) reported
2 hours and 46 mins down time@plusnet #plusnet, sort it out please
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🤦
(@explosive_ennui) reported
@Skilsure @Plusnet True but I just can’t rely on them and their poor approach to communication is beyond the pale at this point.
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Rach 🌻
(@rachcoon) reported
@StephMulrine @DaddyGardener80 @Plusnet I have had to hot spot from my phone data and pay for more yo WFH. Absolutely disgusting service with zero update! This has been going on since 6:30am for me. I'm in Newcastle
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Jean-Rémy Duboc ن
(@JeanRemyDuboc) reported
@Plusnet That's great. My connection is indeed back. But that's not the point. The point is, you should have published a post so that everyone knew what was going on and didn't call customer services en mass. Instead you had your reps respond to each complaint individually.
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Plusnet
(@Plusnet) reported
@BallTherapyYan Hi there, earlier today some customers experienced problems accessing their emails and accounts in Plusnet Member Centre and connecting to their broadband service. We worked quickly to resolve this and we’re very sorry for the inconvenience caused. - Curtis, Plusnet Sheffield
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Plusnet
(@Plusnet) reported
@RazoRmedia Hi Bruce, earlier today, some customers experienced problems accessing their emails and accounts in Plusnet Member Centre and connecting to their broadband service. We worked quickly to resolve this and we’re very sorry for the inconvenience caused. -Mike.P Sheffield
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Plusnet
(@Plusnet) reported
@Nick71270438 Earlier today, some customers experienced problems accessing their emails and accounts in Plusnet Member Centre and connecting to their broadband service. We worked quickly to resolve this and we’re very sorry for the inconvenience caused.
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• • ＫＥＶＩＮ ＰＥＡＲＳＯＮ • •
(@kevkerpow) reported
@Plusnet any chance of a non generic update as to when the service might be back up & running please. Still down in North Devon, has been since I got up at 7.00am.
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Jonnybgood
(@Jonnybg15843857) reported
2 hours and 37 mins down time #plusnet
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hereforthegiggles
(@here4giggle5) reported
@BT @Plusnet any danger of you fixing the outage some time today?
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Rach 🌻
(@rachcoon) reported
@kevkerpow @Plusnet Mines also been down since 6:30am and getting absolutely nowhere. Have had to hot spot from my phones data and buy more as I'm WFH. Absolute shambles.
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Plusnet
(@Plusnet) reported
@PaulMcGinney Earlier today, some customers experienced problems accessing their emails and accounts in Plusnet Member Centre and connecting to their broadband service. We worked quickly to resolve this and we’re very sorry for the inconvenience caused.