Plusnet Outage Report
Why is my Plusnet service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Plusnet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 17: Problems at Plusnet
Plusnet is having issues since 07:20 PM GMT. Are you also affected? Leave a message in the comments section!
Will Plusnet compensate me for the outage?
The recent Plusnet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Plusnet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Plusnet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (68%)
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Wi-fi (14%)
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Total Blackout (10%)
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E-mail (5%)
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Phone (2%)
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TV (1%)
Live Outage Map
The most recent Plusnet outage reports came from the following cities: Sheffield, Luton, Bury St Edmunds, Hanwell, London, Holsworthy, Telford, Altrincham, Bristol, Shrewsbury, Bradford, Tower Hamlets, Bushey, Nottingham and Chester.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
Internet | |
| Luton |
TV | |
| Bury St Edmunds |
Internet | |
| Hanwell |
Internet | |
| London |
Internet | |
| Holsworthy |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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PK Williams 🟪⬜🟩
(@nijntje369) reported
@Plusnet We have 3 xBoxs, all working fine until about a week ago, they all report they can't get online, allowing other apps show them as being online. Something about double NAT in one settings- help!
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Nicola Chapman
(@blonde_moment83) reported
@Plusnet hi, I have a question about my renewal deals. Can you help please?
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Sean 🔴⚪
(@b34n3gg) reported
@Plusnet funnily enough as an existing customer this is considered a perk. Like you're doing me a favour at this price 😡
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MarkJ
(@Mark_J69) reported
@Plusnet @noisecandyman Can you advise if this issue is still outstanding? I have not been able to access my emails for 2 weeks now
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Andy
(@noneedhomes) reported
@Plusnet i have router 2 but it is not allowing me to name each ghz which causes issues to a firestick outside, its set to 2.4ghz which makes it slower, but the cameras need to be on 2.4 ghz so i cant turn 2.4 ghz off
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GM Mark Howitt
(@MarkHowitt) reported
@Plusnet Just now • Visible to anyone on or off @LinkedIn @bt_uk no communication or sign they would pay me what they owe me today. Poor. One of the people I spoke to could barely even speak let alone should be allowed on the phone in a pro manner. Might upload that video to Youtube.
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Andrew Yearsley
(@amyearsley) reported
@Plusnet I’ve tried to generate a return label for router twice as no longer a customer but the email with QR code never arrives
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Plusnet
(@Plusnet) reported
@noisecandyman Hi Thank you for reaching out to us via social media. There is an ongoing issue with Force 9 which we are actively working to try and fix. Apologies for any inconvenience caused in the meantime. Thanks Lee-Plusnet Sheffield
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Plusnet
(@Plusnet) reported
@AethyrUlf Hi Thank you for reaching out to us via social media, I am sorry to hear of the issues you are experiencing. In order to assist further, please may I request you direct message us your account username. Thanks Lee-Plusnet Sheffield
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Voice Project Choir
(@voiceproject) reported
Call me old-fashioned (I’m certainly old) but when your email and broadband service provider doesn’t respond for days of email outage, one might be inclined to think it somewhat rude, particularly having been a customer for THIRTY-TWO years. So, @Plusnet get your act together
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Rob McDowall AMRSPH FRSA
(@robmcd85) reported
@christesla @Plusnet Mine is back up. Thankfully a temporary issue. Was dreading having to phone them in the morning.
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Chris Danks 🔋🚗🔌 🇬🇧 🇺🇸📐📐
(@christesla) reported
Has anyone else’s @Plusnet just gone down?
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GM Mark Howitt
(@MarkHowitt) reported
As a @bt_uk shareholder for years I have to checkout the cust service. And overall @Plusnet lacking. My readers worldwide can't believe it.
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Matthew Broughton
(@Broughton500) reported
anyone else having plusnet problems this morning?
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Rebecca Taylor
(@Rebecca_JTaylor) reported
@Plusnet is there an issue in the WA7 area?
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Gillian Jackson
(@gillianj1962) reported
@Plusnet 4 days without broadband. One very unhappy customer.😡
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Dorothy 🇵🇸
(@DorothytheCatto) reported
You're so crap plusnet. Minimum guaranteed speed, my arse!
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Rare | Tribally 🛠
(@RareAxies) reported
@Plusnet service outage in Worcstershire? Router flashing red, resetting does nothing.
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Jill Ⓥ
(@Jillinchillin) reported
@Plusnet Looking to renew my contract but when I click on the deal I want, it shows higher tariffs and not the one I want. Can you help?
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alyson
(@AlysonAjm) reported
@Plusnet email not working - error - tried different pcs and methos of access - is there a problem?
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alyson
(@AlysonAjm) reported
@Plusnet is there a problem - database error:connection failed ? please help
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Aethyr Heartsong ΘΔ🐺🌕
(@AethyrUlf) reported
Bank ****** up, they sent me £80 compensation the same day. ISP ****** up, they'll send me back what they overcharged... eventually, maybe. Poor showing @Plusnet.
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Mr Ethical
(@nw_nicholas) reported
I’ve calculated I’m owed about £90 automatic compensation from @Plusnet so far. I phoned to cancel my contract and they say there will be early termination charges. Hahahahahaha! **** off.
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Scott Robertson™
(@scotscot) reported
@Plusnet I seem to have a router issue, first lookup error with WiFi and now no ethernet..have pressed reset on my desktop ethernet and it stated resetting for too long. Pressed the factory reset on the box now
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GM Mark Howitt
(@MarkHowitt) reported
@Plusnet @Plusnet person clearly struggling on the phone- being slow in sending me the 100 pounds credit they promised not good service for a @bt_uk shareholder.
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GM Mark Howitt
(@MarkHowitt) reported
@Plusnet person clearly struggling on the phone- being slow in sending me the 100 pounds credit they promised not good service for a @bt_uk shareholder.
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Juan Gig
(@8589934592bits) reported
@Plusnet piss poor currently, i need stable. Dropping at low demand times is not good, dropping at all is not good. Please sort it out. ( From my phone btw!
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Sarah J Black
(@sissell_black) reported
@Plusnet I need you to contact me. Was messaging you earlier about my elderly mothers’ phone not being able to make outgoing calls. Was told at lunchtime someone would phone… still waiting… is this how you treat your vulnerable customers? Not good enough. #CustomerServiceFail
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Pantsman
(@pantsinnit) reported
Getting issues in west midlands area right now, internet crashed down from 900mb to like 50mb just now. Restarted router and everything. @Plusnet
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Jane Fleming
(@fleming77) reported
@nw_nicholas no problem PlusNet out here