Plusnet Outage

.@Plusnet absolute crap. Ordered broadband 2 weeks ago to be told by you that you didn’t order it, just the phone line. Great stuff. Can’t work cause of you idiots but expect me to pay a month in advance for a non existent service!!

Absolutely disgusted at PLUSNET customer services. Poor customer service, with a terrible attitude !

@Plusnet can I cancel my broadband order before it’s been set up?

Plusnet's broadband has been frankly bad for the last year or so but honestly props to them for just immediately cancelling without penalty when I asked.

@plusnethelp @Plusnet I'm having an issue with our wifi and All4. Nothing will stream on any of our devices (smart TV, laptops, phones) but the app works when I'm not connected to wifi. I hear this is a common issue? It's super annoying. Help?

@SamToddd @TRrift @RaymanXCS Change to a less popular provider like post office or plusnet, they both gave me engineers instantly when ever i had a problem and prices are better sometimes with better speeds

@AliceLBronte We switched to Plusnet recently, fibre, with 37mbps. It's been an improvement on the Post Office basics one which used to stop working periodically. Hasn't cut out once. And fractionally cheaper, I believe. Never had to call customer service.

never complaining about sky wifi again, my dad switched to plusnet and la hawla

@N1k07a Definitely NOT TalkTalk, absolutely **** customer service for both us & my mum. Vodafone are pretty good as are Plusnet. Had both.

@ayley26 I'm afraid we are unable to discuss this over Social Media, contract changes can only be discussed with our Customer Option Team. You can reach them on 0800 013 2632. - Curtis, Plusnet Sheffield

@yvonnemurphy53 @Plusnet I mean - sky charge for landline rental? It’s ridiculous!!!! We still have tv with them but cancelled home phone and broadband and are now saving £20+ a MONTH and have better broadband service.... seriously... they take the absolute p*ss...

@yvonnemurphy53 Do not - I repeat - DO NOT TAKE B/B WITH SKY! They charge 2 x what others charge and when queried about their ridiculous pricing, have no defence. We went with @Plusnet and haven’t looked back. Service ✅ Value for money ✅ customer service ✅ = 100 x better than Sky.

@plusnet extremely unhappy with the service / help I’ve received today. The internet is down on your part and won’t be able to get support for 72 hrs. So no internet no tv no working from home.

@roxmking Thanks for getting in touch, sorry to hear you want to leave Plusnet. Unfortunately we’re not able to cancel your contract here, please call 0800 013 2632 and my colleague will be able to help. -Matt

Just why does my #VPN security has a problem verifying @Plusnet security onthe internet Just whois playing games with my life long gap of inactivity of hours being switched off My mobile phone was attacked on April 1st only on Friday switched back on BTGroup admit your part #Marr

Missed the #masters coverage last night after the broadband failed. Called #plusnet this morning. Call answered straight away and issue fixed in 10 mins. Credit where it's due. Great job.

@puppimaxine @THEH0TBESTIE Plusnet is a mobile network

@THEH0TBESTIE **** the seen, WTF IS A PLUSNET

@plsimps @bt_uk You are very lucky that you have had no broadband issues.. If you have issues, TalkTalk are reliably the worst company to hope to get help from.. many, many people are saying this.. @Plusnet are far better, though you have to watch price, as it jumps at end of contract, like 50%

@Ofcom @Plusnet I was so distraught wen told it'll be Wed be4 anything cud be done to sort phone/broadband issue. Fault on line outside! Noway, it was working be4 switchover. I think number hasn't been ported over an that's the issue. This is peoples livelihoods your messing with

@Ofcom @Plusnet I was so distraught wen told it'll be Wed be4 anything cud be done to sort phone/broadband issue. Fault on line outside! Noway, it was working be4 switchover. I think number hasn't been ported over an that's the issue. This is peoples livelihoods your messing with

@CarrieHFletcher I'm with Plusnet. No issues. I'm on a standard line and get really good speeds.

@LauraDuthie76 @jonathanboogles If TalkTalk have improved, but they must have been shockingly bad before that.. So much of support is automated/computer driven.. the human support involves a rigid script approach, which is useless for nuanced issues.. Jump ship at earliest: Plusnet are okay, until end contract.

@Plusnet @plusnethelp and here we are again. No or very poor signal in winsford. Are you ever gona sort it or is it time I change.

@craigbourton @Plusnet @plusnethelp Same here Internet has been down all afternoon, done all the usual checks and nothing helped

@aliengirlludii @CarrieHFletcher Think I said that in a round-a-bout kinda way, which is why I suggested checking with BT on performance issues. I used to work for Plusnet when they were Force9 Internet, their customer service is one of best around might work better for getting things sorted if no joy from BT.

@Plusnet @plusnethelp Any idea why my upload is down from 17-18MB to 0.3MB, my postcode is WV16 4DX if that helps.

@CarrieHFletcher I'm with Virgin and don't have any problems. If that's not an option then Plusnet are good- owned by BT but operate on their own. Would be using same BT lines though so might be worth asking BT why you're getting such poor performance.

@CarrieHFletcher Vodafone currently has good download speed. DO NOT go with plusnet we have had so many issues with them!

hey kids - this is a boring request but can anyone recommend broadband providers? we are with plusnet whose customer service is really good but the connection has got worse and worse over time it would also be helpful to know whether changing supplier would make any difference?