Plusnet

Plusnet Outage

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Plusnet problems in the last 24 hours

The following chart shows the number of reports that we have received about Plusnet by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Plusnet Outage Chart 09/19/2021 17:05

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Internet 68.35% Internet
  • Wi-fi 12.52% Wi-fi
  • Phone 7.99% Phone
  • Total Blackout 6.16% Total Blackout
  • E-mail 4.09% E-mail
  • TV .88% TV

Plusnet Outage Map

The most recent outage reports and issues originated from Manchester, Hammersmith, Paddington, Luton, Kettering, Slough, London, Norwich, Southampton, Barnsley, Leeds, Keighley, Andover, Barrow in Furness and Greenford.

United KingdomBolton Internet
United KingdomManchester Total Blackout
United KingdomHammersmith Wi-fi
United KingdomPaddington Internet
United KingdomManchester Internet
United KingdomLuton Internet

Plusnet Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:
  • filosofical_140 Ben Samuel (@filosofical_140) reported

    @Plusnet I still have no signal. People can't call me and it's affecting my business. I am forced to be your customer because when I try and get a PAC number, it says I have to pay an exit penalty I never agreed to. I believe I should not have to be held to that in these circumstances.

  • ElliotP1998 Ell (@ElliotP1998) reported

    @Plusnet Hi. I’ve had lots of issues with speed and disconnecting broadband over the last two weeks. Is there any tests I can run to work out what’s going wrong?

  • brownsandra1962 Sandyb (@brownsandra1962) reported

    @Plusnet I had an engineer out a few weeks ago and he found no problems with the wiring or socket, the socket was newly installed just last year. He said it was the router. After speaking with someone at plusnet they managed to get me back connected via correcting my username.

  • kh54_kevin Kevin Hemingway (@kh54_kevin) reported

    @Plusnet You can help me my broadband keeps dropping out. I have tried changing the router as per mentioned in the forum changed erthernet cables along with micro filters and it’s still happening

  • hairynerdman antstephenson 🇪🇺🇬🇧🇵🇹 (@hairynerdman) reported

    @anon_opin Yep... Had to replace my Plusnet piece of crap with a TP Link unit from Amazon.

  • UKPam Pam McDonald (@UKPam) reported

    @Plusnet User name: binnroad I am disgusted with Plusnet's call answering șervices. I am needing information regarding my email settings for microsoft 365. They were unable to help me sign in to my Outlook account. I was told to contact my service provider to ask for advice about settings

  • Verocs_ ⚰️ 🦇 Verocs 💀 🎃 (@Verocs_) reported

    @Plusnet has one of the worst, most annoying **** hold music ever. I want to stab myself in the ears to make it stop.

  • SapSacPrime Chris (@SapSacPrime) reported

    @Plusnet my broadband isn't working this morning and going on your forum it seems I'm not alone, why does your service status not reflect this?

  • tris20 MadTris89 (@tris20) reported

    @Plusnet my WiFi has gone down, is there an issue in the ne61 area? not seeing anything on the service status to reflect this.

  • kpfssport sportstweet (@kpfssport) reported

    @Plusnet @plusnethelp are there any internet problems in the Birmingham area? Internet has been slow (too slow for the speedtest website to test) for about 1.5 hours.

  • MsAnnibyniaeth Ceri Hughes (@MsAnnibyniaeth) reported

    I like pitch black to sleep. Fed up with so many things in house that emit light. plusnet router was worst with several very bright blue lights. My oven’s clock gives off enough light to make cuppa! I can turn other appliances off, but you can’t turn off a smart meter!

  • A1oatesy Shane Oates (@A1oatesy) reported

    @Plusnet So yet again nobody around whilst the internet crashes after 8pm once again, worst provider i've ever had! 3 months in and already want to leave

  • IshaqSiddiqi Ishaq Siddiqi (@IshaqSiddiqi) reported

    Hi, joined @Plusnet recently and after a few days of top level connectivity, it's now constant drop offs in service with frequent flashing orange lights on the router. What's the deal?

  • joshthecroucher Joshua Croucher/awsomeskeletron (@joshthecroucher) reported

    @AFUSIONGOAT It's unplayable, it might also be due to Plusnet being bad.

  • izziclarkeart Izzi Clarke Art (@izziclarkeart) reported

    @Plusnet internet issues & we’ve only been with you for a few weeks. Sent a DM

  • rphollyhead rachael hollyhead (@rphollyhead) reported

    @Plusnet hello my plusnet is awful again doesn’t matter what channel I try I can’t watch anything I am currently on channel 11 can you help please

  • brucelharper Bruce Harper (@brucelharper) reported

    @ste4kngr4vy I have tried various over the years and Plusnet would be the best, in my opinion, if low cost and quality are what you want. Although their service has deteriorated recently imo Avoid EE like the plague.

  • coltom9 Colin Thomas (@coltom9) reported

    @Plusnet Hi, my father in laws internet has been down since Thursday. Orange light and flashing red b on his box. Any ideas?

  • neilmuirhead1 Neil Muirhead (@neilmuirhead1) reported

    @scouseblue48 No mate Plusnet, I've told them ,they've been the worst provider I've ever had, they do though now think it might actually be a faulty router. Said they'd replace it if needed

  • AMcCaddon Andrew McCaddon (@AMcCaddon) reported

    @Plusnet Your webmail server is absolutely appalling!! Please fix it ASAP please!!

  • minnie12000 Niamh (@minnie12000) reported

    @Plusnet Ten years ago, my parents (who are now pensioners) joined Plusnet and today they will be leaving. They’ve inadvertently signed up to a contract they can’t keep up with. Unfortunately nothing customer services can do, very disappointing for loyal customer.

  • briangamet Brian Gamet (@briangamet) reported

    @Plusnet - please improve your system. 2 SIM cards failed to arrive and you won’t send it to another address because the computer says no! Being told what to do by machines! Please give your people the authority to just think for themselves and provide better customer service!

  • KyleHew58375661 Kyle Hewitt (@KyleHew58375661) reported

    @Plusnet I rely on WiFi calling as my area has no mobile coverage. And i have WiFi issues. You dont have an Email help address. How do i get my WiFi fixed??

  • manfamfromnam jm (@manfamfromnam) reported

    Horrible service from @Plusnet . Multiple problems over a week, 2 engineers out, several confirmations all ok but still have internet well below speed and dropping out constantly. Best they can do is tick a box for complaint and wait another 48 hours for a “different “engineer 😡

  • benjitweets86 Jo Benjamin (@benjitweets86) reported

    My mobile network (@Plusnet) says I used 2.5GB of data yesterday. I was connected to wifi at work and at home and even if not, didn’t do anything anywhere near that data intensive so this feels wrong. Anyone got any experience of what could cause this? Do they make mistakes?!

  • neilmuirhead1 Neil Muirhead (@neilmuirhead1) reported

    Just want everyone to know that Plusnet are by very far the absolute worst broadband provider I've ever had, in my opinion I'd suggest that you don't even consider their service.

  • neilmuirhead1 Neil Muirhead (@neilmuirhead1) reported

    @Plusnet I've only been a customer for a few months or so, absolutely the worst internet provider I've ever had, sick to death now of it just going off and having to sign in, that's if it lets you sign in, I want to leave my contract.

  • timcrowther timcrowther (@timcrowther) reported

    @Plusnet Used the online chat service and bot 'Joe' answers. Joe admits defeat and asks me to ring. So I do - and you're closed. Arghh! My q relates to opting out of inc calls. When I do this, my new contract reverts to an expensive out-of-contract price for my b'band. Why?

  • BaddBadger Slam (@BaddBadger) reported

    The thing i hated about the years i spent as a PlusNet customer was seeing all the adverts on TV all the time that went on and on about their “great service” and “award winning customer service”, from a company that provided some of the worst of either that I’ve ever experienced.

  • paulamos80 Weather Paul (@paulamos80) reported

    @YorkshireSlang By 'eck, ow much (goes down well in the Midlands where I live) and as our wonderful Plusnet say, that'll do!! Confuses the chuff out of midlanders when ya say that.