Plusnet Outage Report
Why is my Plusnet service not working?
No problems detected
If you are having issues, please submit a report below.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Plusnet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Plusnet compensate me for the outage?
The recent Plusnet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Plusnet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Plusnet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (64%)
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Wi-fi (17%)
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Total Blackout (13%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Plusnet outage reports came from the following cities: Stepney, Exeter, London, Enfield Town, Hackney, Dublin, Bradford, West Bromwich, Middlesbrough, Blackburn, Portsmouth, Newcastle upon Tyne, Islington, Manchester and Crook.
| City | Problem Type | Report Time |
|---|---|---|
 Stepney |
Internet | |
| Exeter |
||
| London |
Phone | |
| Enfield Town |
Internet | |
| Hackney |
Internet | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Sriram
(@Sreeraamar) reported
@Plusnet Thanks Benj. Will wait to hear from you. My iOS is 14.8.1. My other phone running on 14.7.1 is not getting this warning alert on the same network. Also it looks like there is an upgrade to 15.1 tonight.
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Sunny Matharu 💬
(@s_matharu) reported
@Plusnet I've seen there is a new improved router; The Hub 2. I've had issues with my connection on and off for over 18 months; am I not eligible to recieve this?
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Danielle Nicholls
(@daniellenichols) reported
@Plusnet I need access to my old bills - can someone help?
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Evadney Campbell MBE
(@EvadneyC) reported
@simonbg12 @Plusnet @Ofcom I switched to Virgin and had no amount of problems initially too. Seems to have settled down over the last few days but I'll see.
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Jason Monk
(@pertinaxone) reported
@Plusnet Morning all, my mum and dad are getting all sorts of phone calls this morning from very random numbers, every 3 or 4 minutes. Theyre not making calls at all but people are claiming theyve phoned them. Are you having landline problems at all??
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Tandleman
(@tandleman) reported
Big shout out to @Plusnet for finally acting on my problem of losing internet when it rains. @WeAreOpenreach engineer was fab. Replaced our incoming line which he reckons over 40 years old. Great guy, clean and tidy work. It is raining and my internet has not wavered. Credit due.
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Kevin King
(@kandjking) reported
@Plusnet Contract end 9Nov Txfr to BT 15Nov Pnet chgd £42.34 15Nov (used 2B £24.?) PLUS cnxld accnt login so i've no access to see anything or chat. Rcvd another bill 5th Dec WHY?. I cnxld my DD. Need means to discuss via email as overseas till 13Dec. Thx
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That bloke in orange.
(@graemefowler) reported
@WiteWulf @matt303 Hop 1 is your router, presumably; hop 2 is also localish judging by the RTT. Loss from 2 to 3 rather implies either a congested link (overcontention locally?) or a cabinet with water in it or something equally bad. Definitely one for Plusnet (or OpenReach).
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Alex
(@Alex74627783) reported
@Plusnet Awful new customer experience, provided PAC at initial sign up on 26 Nov; received SIM, provided PAC again (10.38am Dec 1) via advised text service. It’s now Dec 7, and no one’s able to call my mobile.. Never had this problem with EE, Three, or O2
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Eaton-Griffin Podcasts
(@EPodcasts) reported
@Plusnet Internet's down in Portsmouth solid orange b light, attempts to connect and doesn't. Beg this gets sorted
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Alex Wilson
(@adjwilson) reported
@Plusnet Please do. It's a really really crap customer experience, and completely implausible that there's not *something* that could be done about it with enough willingness
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Plusnet
(@Plusnet) reported
@thesanirac Hi there. I'm sorry to hear you've been having issues with your connection, can you DM us more details with regards to the issues you've been having such as if this happens over a wireless or wired connection and we will look into it for you. Dan Plusnet Sheffield
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Chris Green
(@CJGreeneee) reported
@Plusnet Hi. Can I check....if I am cancelling my broadband contract with you, does my mobile SIM deal continue as it is, or is there a change as no longer a broadband customer? Thanks
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unleashedcode
(@UnleashedCode) reported
@Plusnet Portsmouth fibre down..... Orange light on B trying to connect but never goes further than that... Please resolve this quickly
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Valentin
(@Valenti69685788) reported
@Plusnet There isn't error message. I enter a password and when i press next it just refreshes the page and doesn't let me continue. Tried with different password, different browsers, even on my phone. Always the same issue.
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Chris
(@Ateasix) reported
@Plusnet Any reported issues in the Colchester area? Came home to find my router flashing orange. Only had it a month or so
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Sunny Matharu 💬
(@s_matharu) reported
@Plusnet Hi. Engineer visited yesterday and fixed the issue, but we have had so many problems in the last 18 months. I don't know how long it will last. Do you have a better router available to make things a bit more stable within my home?
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Danielle Nicholls
(@daniellenichols) reported
@Plusnet Thank you but as my account is now closed I go through a continuous login process? Can you advise as it appears my account no longer exists?
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Alex Wilson
(@adjwilson) reported
It's the Ashes tonight, so tried to sign-up for BT Sport through Plusnet and apparently I'll be able to start watching... at some point in the next 24 hours. Why are streaming companies so so bad at streaming?
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TheWatcher
(@Divideandattack) reported
@guardian Phone them, it might be a question of a payment mix up I have PLUSNET with no problems after switching from another provider
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Matt
(@matt303) reported
@graemefowler @WiteWulf mtr is showing a 90%+ packet loss in plusnet's network
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Plusnet
(@Plusnet) reported
@adjwilson Whilst we are part of the BT Group, we operate as a separate entity and that means we don't have direct control over offerings from other parts of the group such as BT Sports; however we will pass on your feedback surrounding the issue. -Tony Plusnet Sheffield
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Plusnet
(@Plusnet) reported
@Turbobuddah Hi Sean, I'm sorry to see you're having connection issues. Can you please provide your username and we will look into it as soon as possible. Dan Plusnet Sheffield
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Plusnet
(@Plusnet) reported
@NahidAlaei Hi there, I'm sorry to hear you're having issues with your broadband, can you please DM your username and we will look into the account and find out what is happening. Dan Plusnet Sheffield
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Chris Fell
(@ChrisFell12) reported
from
Haxby, England
@Plusnet down........ again
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Alex Wilson
(@adjwilson) reported
@Plusnet I phoned your customer service line and it seems it's a problem that comes up a LOT around major events. Very disappointing no one's bothered to prioritise fixing it, considering it seems to annoy so many customers. You're owned by the same company!
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Jamie O'Rourke
(@Jamie_ORourke) reported
@Plusnet @plusnethelp Make my interwebs work!! Rebooted the router and modem 5000000000000x Be down for ages!
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Jamie O'Rourke
(@Jamie_ORourke) reported
@Plusnet @plusnethelp Make my interwebs work!! Be down for ages!
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Screaming Wire
(@ScreamingWire) reported
@Plusnet hi, my SIM signal keeps dropping for long periods of time. It simply doesn't work. I checked in another phone and it worked okay - would like to know what could be wrong asap please?
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Sean humphries
(@Turbobuddah) reported
@Plusnet sort your internet out, once a bloody month the service goes down and won't stay connected longer than 15 mins