Plusnet Outage

@EE Hi Gavin, I already used the status checker on your site and it says it could be another 8 hours. I appreciate you’re working on it - my tweet was more about how cut off I am without a mobile phone signal 😑 If only we could get mobile data calling on the @Plusnet network!

@Plusnet have had no/very low phone signal for a few days and this morning have no mobile data signal. How do I report/ get this fixed?

@plusnet have had no/very low Phoebe signal for a few days, and this morning also have no mobile data signal. How do I report/get this fixed?

@Plusnet My sim card decided to stop working yesterday and so I am unable to contact you to resolve the issue. Please can you get in touch so I can get this looked into?

@NahidAlaei Hi there, I'm sorry to hear you're having issues with your broadband, can you please DM your username and we will look into the account and find out what is happening. Dan Plusnet Sheffield

@thesanirac Hi there. I'm sorry to hear you've been having issues with your connection, can you DM us more details with regards to the issues you've been having such as if this happens over a wireless or wired connection and we will look into it for you. Dan Plusnet Sheffield

@Plusnet Portsmouth fibre down..... Orange light on B trying to connect but never goes further than that... Please resolve this quickly

@Plusnet Internet's down in Portsmouth solid orange b light, attempts to connect and doesn't. Beg this gets sorted

@Turbobuddah Hi Sean, I'm sorry to see you're having connection issues. Can you please provide your username and we will look into it as soon as possible. Dan Plusnet Sheffield

@Plusnet sort your internet out, once a bloody month the service goes down and won't stay connected longer than 15 mins

@Plusnet Awful new customer experience, provided PAC at initial sign up on 26 Nov; received SIM, provided PAC again (10.38am Dec 1) via advised text service. It’s now Dec 7, and no one’s able to call my mobile.. Never had this problem with EE, Three, or O2

@Plusnet @plusnethelp Make my interwebs work!! Rebooted the router and modem 5000000000000x Be down for ages!

@Plusnet @plusnethelp Make my interwebs work!! Be down for ages!

@simonbg12 @Plusnet @Ofcom I switched to Virgin and had no amount of problems initially too. Seems to have settled down over the last few days but I'll see.

@Plusnet Thanks Benj. Will wait to hear from you. My iOS is 14.8.1. My other phone running on 14.7.1 is not getting this warning alert on the same network. Also it looks like there is an upgrade to 15.1 tonight.

@Plusnet Any reported issues in the Colchester area? Came home to find my router flashing orange. Only had it a month or so

@Plusnet There isn't error message. I enter a password and when i press next it just refreshes the page and doesn't let me continue. Tried with different password, different browsers, even on my phone. Always the same issue.

@Plusnet Please do. It's a really really crap customer experience, and completely implausible that there's not *something* that could be done about it with enough willingness

@adjwilson Whilst we are part of the BT Group, we operate as a separate entity and that means we don't have direct control over offerings from other parts of the group such as BT Sports; however we will pass on your feedback surrounding the issue. -Tony Plusnet Sheffield

@Plusnet I phoned your customer service line and it seems it's a problem that comes up a LOT around major events. Very disappointing no one's bothered to prioritise fixing it, considering it seems to annoy so many customers. You're owned by the same company!

It's the Ashes tonight, so tried to sign-up for BT Sport through Plusnet and apparently I'll be able to start watching... at some point in the next 24 hours. Why are streaming companies so so bad at streaming?

@Plusnet I've seen there is a new improved router; The Hub 2. I've had issues with my connection on and off for over 18 months; am I not eligible to recieve this?

@Plusnet Hi. Can I check....if I am cancelling my broadband contract with you, does my mobile SIM deal continue as it is, or is there a change as no longer a broadband customer? Thanks

@Plusnet hi, my SIM signal keeps dropping for long periods of time. It simply doesn't work. I checked in another phone and it worked okay - would like to know what could be wrong asap please?

@Plusnet down........ again

@Plusnet Hi. Engineer visited yesterday and fixed the issue, but we have had so many problems in the last 18 months. I don't know how long it will last. Do you have a better router available to make things a bit more stable within my home?

@Plusnet Contract end 9Nov Txfr to BT 15Nov Pnet chgd £42.34 15Nov (used 2B £24.?) PLUS cnxld accnt login so i've no access to see anything or chat. Rcvd another bill 5th Dec WHY?. I cnxld my DD. Need means to discuss via email as overseas till 13Dec. Thx

Big shout out to @Plusnet for finally acting on my problem of losing internet when it rains. @WeAreOpenreach engineer was fab. Replaced our incoming line which he reckons over 40 years old. Great guy, clean and tidy work. It is raining and my internet has not wavered. Credit due.

@WiteWulf @matt303 Hop 1 is your router, presumably; hop 2 is also localish judging by the RTT. Loss from 2 to 3 rather implies either a congested link (overcontention locally?) or a cabinet with water in it or something equally bad. Definitely one for Plusnet (or OpenReach).

@graemefowler @WiteWulf mtr is showing a 90%+ packet loss in plusnet's network