Plusnet Outage Report
Why is my Plusnet service not working?
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If you are having issues, please submit a report below.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Plusnet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Plusnet compensate me for the outage?
The recent Plusnet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Plusnet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Plusnet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (70%)
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Wi-fi (15%)
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Total Blackout (8%)
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E-mail (5%)
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Phone (2%)
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TV (1%)
Live Outage Map
The most recent Plusnet outage reports came from the following cities: Leyton, Luton, Hounslow, Maesteg, Reading, Huddersfield, Birmingham, Radlett, Manchester, Bolton, Woodbridge, Chester, Scarborough, Deal and Coventry.
| City | Problem Type | Report Time |
|---|---|---|
 Leyton |
Internet | |
| Luton |
Internet | |
| Hounslow |
Total Blackout | |
| Maesteg |
Wi-fi | |
| Reading |
Wi-fi | |
| Huddersfield |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Steven Brewerton
(@StevenBrewerton) reported
@bt_uk Why settle for anyone else?? Because over the last 4 days I’ve tried to order a new BT service 3 times and each time it’s been cancelled by your system. So, think I’ll settle for someone else who has managed to set up and account and connect me in 24 hours. Kudos @Plusnet
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NikNik
(@coley43) reported
@Plusnet When I am calling your customer service number or the number to advise for moving house, both are saying that the number is not recognised. Its not me dialling incorrectly as I am clicking on the link! I need to speak to someone earlier
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Antony Nomis
(@antony_nomis) reported
@Plusnet been having a lot of connection issues since Friday. Voice/video calls drop out, ping skyrockets and upload speed drops to zero for an hour or two at a time.
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frank
(@frank10743117) reported
@Plusnet my wifi has been down all day and I’ve been calling over and over and so far you’ve done nothing to help
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Euan Andrews
(@eraseresk) reported
@Plusnet Impossible to access my broadband account on your website. Been trying to log me in for ten minutes now. My internet signal is fine so what's the problem?
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Martin
(@SmartGuyHarris) reported
@Plusnet I'm getting quite a few spam texts. I've tried sending to the UK spam number, but it always fails 😒 Can you help me to report these? Thx
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Shenarah
(@Shenarah) reported
@LornaParry2 @Plusnet Same here in Exeter. In fact it has been awful for the past week on and off. Needs to get sorted out I may have to look elsewhere.
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frank
(@frank10743117) reported
@bt_uk @Plusnet Your wifi is terrible and your support is worse
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Helen Hobbs
(@HeldnH) reported
@Plusnet I placed an order 11/5, it's says for checking line, there may be a potential problem. I'm worried, can you help please?
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Alice Kershberg
(@alice_kershberg) reported
@Plusnet There is still no working internet, I have just called customer service to tell me that the system says the issue was fixed, however the test he has run on the system says it is not. He advised I call back on Monday. I have never had 3 days on no internet with any other company
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Bindi Pandya
(@binderella1) reported
@Plusnet I intermittently experience a loud screeching noise when on a mobile call. I’ve replaced the phone twice which hasn’t helped. I’ve been advised it isn’t an issue with the phone but with the network. I have seen discussion threads from others saying the same. Please help.
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frank
(@frank10743117) reported
@Plusnet Can you reply again but with the correct information as there are several errors with what’s you’ve said
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karen howlett
(@ayley26) reported
@Plusnet That's not what the paperwork said when it dropped through my door. It said if I wanted to cancel i wouldn't be charged, because you're increasing the price.
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Antony Nomis
(@antony_nomis) reported
@Plusnet I’ve sent you a message - the issue is with total dropouts of Internet regardless of where the router or I am.
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Alice Kershberg
(@alice_kershberg) reported
@Plusnet This is unacceptable, I have only recently joined Plusnet 4 weeks ago and never had these sorts of issues with any other provider.
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Hywel Mallett
(@hmallettuk) reported
Don’t like to call companies out in public, but @Plusnet and @EE are both providing a ****** service today. About 1 Mbps bandwidth combined between them, and for only £150 per month. 🤬
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Alice Kershberg
(@alice_kershberg) reported
@Plusnet Dear team, I have no internet since Friday evening. I was assured by your customer service team this was due to a major service outage in “my area”. Despite your website claiming all weekend there was good service. This was due to be resolved on Saturday at 4pm.
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NikNik
(@coley43) reported
@Plusnet When I am calling your customer service number or the number to advise for moving house, both are saying that the number is not recognised. Its not me dialling incorrectly as I am clicking on the link! I need to speak to someone urgently!
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Hywel Mallett
(@hmallettuk) reported
@Plusnet With respect, don’t bother trying to fix it via a Twitter conversation. I have a ticket open, and we’ll go through the same tedious rigmarole as every other time, and at the end you might reset a profile and we get back to “normal”, then some time later it’ll revert to 0.5 Mbps.
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Mindfulness | Shamash Alidina
(@ShamashAlidina) reported
@virginmedia They said 'because it isn't active'. But I was told to cancel my @plusnet phone account this Thursday, so obviously it isn't active! Doesn't make any sense to me.
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Hywel Mallett
(@hmallettuk) reported
The Plusnet service was 3.5 Mbps when we moved to the house 3 years ago, but it disconnected when it rained. So Openreach replaced lots of line but it still disconnects and speeds are slower, not faster.
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MΛKΣЯ
(@MakerTheDJ) reported
@Plusnet @plusnethelp when are existing customers who have paid you for years going to get the same advantage of renewing with you as a “new customer” #salessalessales
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moot_ebooks
(@bun_ebooks) reported
any dogs???? ok on to see iTunes still doesn't let you in, either follow it you give a **** what were they managing? Plusnet internet is slo
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frank
(@frank10743117) reported
@Plusnet why is my wifi so poor
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frank
(@frank10743117) reported
@Plusnet when are you gonna fix my crap wifi
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frank
(@frank10743117) reported
@Plusnet Terrible connection and support isn’t helping
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Gazzahz
(@gazzahz) reported
@Plusnet @plusnethelp are you having any problems? My router has disconnect and started flashing orange almost 10 times in the last 3 hours!
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Rogue Porqupine
(@rogue_porqupine) reported
@Plusnet my Internet has dropped 3 times in the last 20 mins, is there a way where I can get out of the contract early, iv got to be honest this is the worst service I have ever received
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Archie Deans
(@2361c660d34f470) reported
@Plusnet I continue to have problems with my speed dropping as low was about 26mbps - I've already tried everything you suggested last time I was in touch
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Barry
(@bazwazp8) reported
@Plusnet my internet is down any problems in Ba149ss ?