Plusnet Outage

Plusnet customer services s##t been on phone 30 mins no internet for 4 days, no response!

@Plusnet Fix your shit please my internet is dying right now

Plz get me away from this company of liars I’m with. Help me @Plusnet I’m feeling emotional with all the issues... I’m in a 13 month contract and need to leave and join Plusnet

@Plusnet You have a very strange idea of 'customer services'. After a conversation finding out what the options are for cancelling my account you have gone ahead and cancelled both my accounts. So you can claim £7.32 per account.

@Plusnet Hi Cowboys Where is my compensation, where is yr customer service, where is yr CEO, where r yr friendly helpful staff u mention in TV adds. 2wks No service=No compensation=No reply from CEO=Zero customer service. Been waiting 27 months but plusnet Bandits will not pay up

@DavidRWells @virginmedia @Plusnet I will let u know as wife is shopping around we have same problems they think they have the monopoly and treat customers like crap at virgin

@MrsJSuthers @virginmedia If you call being made to take an inferior TiVo with half the storage and them agreeing to not increase the bill (till they decide to up it anyway) to keep said tariff, then yes, we got sorted! *****! I’ve set a reminder for 10 months time to start with Plusnet and cancel virgin!

@virginmedia @Plusnet To give you an idea of the issue... since sending my first tweet, the internet has gone down 3 time!!! No errors on the box other than an off yellow light. When this issue started it used to show the green arrows and wifi lights... not any more.

@virginmedia @Plusnet I know without checking that there are no issues in my area. The issue is with the router...

@pubby @virginmedia @Plusnet I have to manually reset it. The network is on, but no connection to the internet, no signs of issues on the @virginmedia website and the only help the 'helpline' have is to switch it on and off again... Thanks for the comments re @Plusnet

WHAT THE F*** @Plusnet. I'm getting kicked out of my house and don't have time to waste, I wait 20 mins in your queues, get redirected and the moment I get through to the cancellation team I say "I need to cancel-" and he hangs up on me! That's utterly disgusting.

Bloody awful service from @Plusnet @plusnethelp today. Just had us on hold for 15 mins and cut us off as soon as we got through. 3rd call with no resolution. It looks like they haven't actually connected us to the internet at all.

@AsifChoudry @SkyHelpTeam @bt_uk @plusnethelp @VodafoneUK @TalkTalk Over the years, I’ve found Sky to be the most realiable. I recently moved too and went with Plusnet. Don’t - it’s terrible.

@RossDargan @Plusnet No service in UK rewards loyalty, because they know you have nowhere else to go... Broadband, Phone, Electricity, Gas... #monopoliesftw !

So annoying @Plusnet I've been a customer for 5 years and yet my monthly bill is £10 more than your new customer one (including the referrals I've made). Time to look for a new provider I think.

@Plusnet Seems like CEO and all his Bandits must b on holiday spending my compensation as nobody was able 2 answer my call today. 2 wks No service=No compensation=No reply from CEO=Zero customer service, been waiting 27 months, no progress made. Avoid this Cowboy provider& grief!

Time to put @Plusnet on blast. Internet connection has been down for 2 weeks. £100 or upgrade to new fibre internet. Upgraded, same connectivity issues. Now waiting on phone for over 20 mins. UNACCEPTABLE! GET IT SORTED OUT

@plusnethelp i have dm my complaint,this needs sorting as some one clearly cant do a simple task of taking 1 payment,he decides to take a few..well done plusnet....and then you say you cant do anything n neither can they so whos going to sort it

@plusnethelp I don't think that I have a spare router, I threw my old one away as plusnet confirmed that it wouldn't be compatible with the fibre service. As an addendum to the devices, you can add 2 LG smart TVs and an Xbox One S.

@lauratalanti Yes! I had an issue with Plusnet where they weren’t communicating with me about my issues and so eventually when I got sick of it I had to go to them😑

@LeanintoDesign @virginmedia I've just given up on @virginmedia their customer service was appalling and I was so fed up with them. My parents are on Plusnet and dont have too many problems, I'm moving to EE but not got the box yet. Fingers crossed!

@Plusnet thanks for ripping us off providing slow and useless internet then charging us to cancel worse customer service would highly recommend@any one thinking of plus net to use some one else

@NeilStuke When we moved earlier this year we had to leave @Plusnet as there was no @bt_uk fttc. Only option for fast broadband was @virginmedia. Had a number of connection issues. When I stopped using their hub3 as router and used a @DrayTekUK one, the problems seemed to clear.

Sad to see that #Plusnet customer service is now plunging towards the same awful, shameless state as it's parent BT. Inevitable I suppose once the acquisition matured. But still sad.

@WingsScotland Bugger, just switched from Plusnet to SSE today no problem.

@Plusnet my internet is so slow I cannot even get into the website to pay my bill!!

@KyotoWuff My stepdad is the same paying iirc about £60/m for Virgin said he doesn't want to pay that much for it and was also switching to plusnet idk how good it would be though heard it is about 60-80 down and about 20-ish up would be good for the price though about £25/m

Sky have cut off our TV and broadband package, I had to cancel it as there is no way I can afford £127 a month. Me and my sister have set up a deal with Plusnet so I’m just waiting for them so send us a router and we have Now TV which is a lot cheaper than Sky

3/ Gone are days when customer service could get on the phone to other depts or suppliers to sort things. Now all they can do is choose from a menu. If your problem's not on the list you're ******. All I want is a phone and a net connection @Plusnet @WeAreOpenreach #badservice

@Plusnet £65 charged if a guy comes out. Telling me,if the fault is mine. Am using my data from iPhone. It means modem could come Monday or Tuesday. So Wednesday internet not working right.Thurs buggered all together Fri today.Sat buggered Sunday. Buggered.Mon Buggered Tues

1/ So, just moved into a house and trying to get phone/internet from @Plusnet. Order keeps getting cancelled by @WeAreOpenreach. 6 times I've ordered through Plusnet, 6 times cancelled by bloody Openreach. Plusnet customer service guys do their best with a crap system...

@Plusnet Dear Twitter Followers. plusnet where OK 👍 But today, to many on there system, means second hand service, plus charges if you complain via fault finding. It takes days to solve problems. With this poor performance, from this company. Warning don’t sign up to PN

@Plusnet I said we tested everything plug in the modem reset it. Message back was if our BT Engineer comes out and it’s found to be my fault they charge £65 In the end I said cancel the contract.

@Plusnet if you want a do it yourself set-up slow internet Charging top prices, with low quality customer service, go for it.

@Plusnet is Open reach is BT under service. Other the second system subservience company full of people with no customer care. Soon my contract is up I am out

@Plusnet do me proud, my arse Third time we spoke a guy and said he would ring us back. After giving his name ,we where told we have lots of people same name. Mohammed Hussain. Never rang back. If you change to this company, you will have problems.

@Plusnet advice and help from plusnet is very bad. It’s do it yourself set-up. Advice from plusnet after hours getting through to customer cowboys. Guy tells my wife,we will ring you back Never happened Modem knackered told May have to pay £65 if fault is mine. AWFUL don’t join

@amandahosking @Plusnet @plusnethelp That'd drive me absolutely mad. I'd be tempted (at a reasonable hour) to speak to neighbours and see if they have issues to find out if its just you or the local exchange

@RischDesigns @fittdr @virginmedia @Plusnet @NOWTV @emmerdale @LoveIsland @ASBO_Allstar I'm on 350 which is great but the router let's it down, the old superhub2 had much better firmware and an easier UI.

Any one else in the #Helmshore #Haslingden area using @Plusnet experiencing appalling download speeds. As usual the marketing calls start offering you an upgrade then as usual your existing speeds drop off a cliff and guess what customer service closed #NotHappy

@LeanintoDesign @fittdr @virginmedia @Plusnet @NOWTV @emmerdale @LoveIsland @ASBO_Allstar I had a customer who was paying for the 500M service but it was absolutely dire - mainly due to the Hitron but also because they'd oversold the "business" service that was actually running on the normal fibre network

@RischDesigns @fittdr @virginmedia @Plusnet @NOWTV @emmerdale @LoveIsland Thanks for the advice both you and @ASBO_Allstar have said a similar thing so I guess it's a negotiation down in price with a new router to fix @virginmedia crap hardware.

@Plusnet Hi I have cancelled my account with you as the signal was very bad, but I am still waiting for the £8 credit as I cancelled this on 3rd July and was told via phone this would be sorted can you please look into this for me customer number 36669925 Cath Harrington

@cazroz @bt_uk My contract is up next month and I'm leaving them too. Don't get Plusnet, their customer service has also gone down the pan. I'm thinking of Vodafone or EE. My Dad has Vodafone mobile contact and their customer service has been excellent the couple of times I've spoken to them

@plusnethelp Hi Lauren. Thanks for chatting. Sadly, for Plusnet, poor service resulted in me leaving you so there's nothing ongoing that you need to worry about with regards to me. Maybe sort my brother's connection issues out and impress me to entice me back in the future.

@LeanintoDesign @fittdr @virginmedia @Plusnet @NOWTV @emmerdale @LoveIsland I just use the VM router as a modem & have my own router on the other side. Also avoid the Hitron router - if you thought the SuperHub was bad then expect worse from the Hitron

@fittdr @virginmedia I'm hearing good things about @Plusnet on the customer service side, but it's the TiVo I'd miss, we are seriously considering @NOWTV broadband and TV as we already use them for sky movies but need to investigate if we (the wife) can watch @emmerdale and @LoveIsland 🤣🤣

@antjo1987 @SkyUK @Plusnet I don't remember you specifically warning me. And they seem to be highly rated online. The issue is though if something has happened to my line switching over it'd do no good to jump elsewhere now. I did say that to them. And if they mess me round much longer I will try to leave

@paulcoard @mikkyx @virginmedia @Plusnet @SkyUK Hmm, that’s pretty bad! I was with @plusnet for years before I moved last year, but they couldn’t provide fibre to my new house. Seems the local exchange is now capable, so will be more than glad to go back to them. Best ISP I’ve ever used

@nealio82 @mikkyx @virginmedia @Plusnet @SkyUK Come out, so now have 3 kids no tv or internet, and sky customer service is shocking, bent over backwards to get my custom no dont give a s**t, stick to virgin mate

@epistellargames @bt_uk @Plusnet @MoneyTelegraph How is it actually possible to **** up this badly

If any @plusnet advisors are reading this, **** off. I don't want a reply from your social media team unless it is 'you are back online here is £500'.

Today is the 18th. At 4.30pm I call because no one has called me. @plusnet Guy is very rude, unhelpful and has no idea what is happening. Refuses to let me speak to anyone higher. Says best he can do is a manager callback in 72 hours. @MoneyTelegraph

So then the @bt_uk engineer comes out. He says there are two cabinets on my street and the engineer who installed my fibre PUT IT IN THE WRONG ONE. He can't fix it. He will update his notes for @Plusnet and I should call them @MoneyTelegraph

So lets have another fun @Plusnet update: I still don't have any internet. I am beyond angry. Router arrived on Saturday. Wouldn't work. Tech support said they didn't know what the fault was. Needed to book a @bt_uk engineer. Earliest they could do was monday. @MoneyTelegraph

@plusnethelp Last tweet on this, 17 days, stressed out elderly lady with no phone or internet for the duration. Don’t worry though they refunded a month of costs 😂. It was nearly not working for a month ! Joke, end of, will move in Oct. @plusnethelp @Plusnet @OpenreachHelp @MoneyTelegraph

@Plusnet very rude to just hangup on someone you've contacted to find out why they're switching providers!

@Plusnet Nearly 2000 tweets on my issue with the plusnet Cowboy provider true 2 form No response from the Bandits. 2wks No service=No compensation=No reply from CEO=Zero customer service. Been waiting 27 months. Warning, do not get involved with this provider who does not provide

Hi @Plusnet enjoyed ur service 4 nearly 4 years - but the bizarre way you refuse to replace my 4 year old worn out router is so bizarre. Will have to find different company ...

@plusnethelp Absolutely Sick of Plusnet . No internet or phone for 3 days. Turns out that problem was it was disconnected by mistake by engineers. Any to top it off Plusnet offered £5.60p for compensation. What a cheek. 5 days with no internet or phone last month. SORT IT OUT