Plusnet

Plusnet Outage

Is Plusnet having an outage right now?

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

 Problems detected at Plusnet

Plusnet problems in the last 24 hours

Plusnet Outage Chart 04/12/2021 09:40

April 12: Problems at Plusnet

Plusnet is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems:

  • Internet 72.38% Internet
  • Wi-fi 11.95% Wi-fi
  • Total Blackout 5.44% Total Blackout
  • E-mail 4.65% E-mail
  • Phone 4.38% Phone
  • TV 1.20% TV

Plusnet Outage Map

The most recent outage reports and issues originated from London, Bristol, Kettering, Bath, Liverpool, Brentwood, Birmingham, Chesterfield, City of Westminster, Bolton upon Dearne, Glasgow, Royal Tunbridge Wells, Manchester, Southampton and Rossendale District.

United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomBristol Internet
United KingdomKettering Phone
United KingdomBath Internet
United KingdomLondon E-mail

Plusnet Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:
  • _RJGPhotography Rebecca Banks (@_RJGPhotography) reported

    .@Plusnet absolute crap. Ordered broadband 2 weeks ago to be told by you that you didn’t order it, just the phone line. Great stuff. Can’t work cause of you idiots but expect me to pay a month in advance for a non existent service!!

  • AitchStuart Howard Stuart (@AitchStuart) reported

    Absolutely disgusted at PLUSNET customer services. Poor customer service, with a terrible attitude !

  • ChrisJG1988 Christopher Guy (@ChrisJG1988) reported

    @Plusnet can I cancel my broadband order before it’s been set up?

  • LindsayPB Lindsay Broadwell 🏳️‍🌈 (@LindsayPB) reported

    Plusnet's broadband has been frankly bad for the last year or so but honestly props to them for just immediately cancelling without penalty when I asked.

  • rosiekaj Rosie Johns (@rosiekaj) reported

    @plusnethelp @Plusnet I'm having an issue with our wifi and All4. Nothing will stream on any of our devices (smart TV, laptops, phones) but the app works when I'm not connected to wifi. I hear this is a common issue? It's super annoying. Help?

  • archerace27 Liam (@archerace27) reported

    @SamToddd @TRrift @RaymanXCS Change to a less popular provider like post office or plusnet, they both gave me engineers instantly when ever i had a problem and prices are better sometimes with better speeds

  • KearleySusie Susie Kearley Author (@KearleySusie) reported

    @AliceLBronte We switched to Plusnet recently, fibre, with 37mbps. It's been an improvement on the Post Office basics one which used to stop working periodically. Hasn't cut out once. And fractionally cheaper, I believe. Never had to call customer service.

  • hahahahaaniyah ghost🦋 (@hahahahaaniyah) reported

    never complaining about sky wifi again, my dad switched to plusnet and la hawla

  • RugbyLeagueLisa ᒪISA (@RugbyLeagueLisa) reported

    @N1k07a Definitely NOT TalkTalk, absolutely **** customer service for both us & my mum. Vodafone are pretty good as are Plusnet. Had both.

  • plusnethelp Plusnet Help (@plusnethelp) reported

    @ayley26 I'm afraid we are unable to discuss this over Social Media, contract changes can only be discussed with our Customer Option Team. You can reach them on 0800 013 2632. - Curtis, Plusnet Sheffield

  • LyndelAndDaPips Lyndel, Max, Luke and Sam (@LyndelAndDaPips) reported

    @yvonnemurphy53 @Plusnet I mean - sky charge for landline rental? It’s ridiculous!!!! We still have tv with them but cancelled home phone and broadband and are now saving £20+ a MONTH and have better broadband service.... seriously... they take the absolute p*ss...

  • LyndelAndDaPips Lyndel, Max, Luke and Sam (@LyndelAndDaPips) reported

    @yvonnemurphy53 Do not - I repeat - DO NOT TAKE B/B WITH SKY! They charge 2 x what others charge and when queried about their ridiculous pricing, have no defence. We went with @Plusnet and haven’t looked back. Service ✅ Value for money ✅ customer service ✅ = 100 x better than Sky.

  • louisehenesy lululovesdanzig (@louisehenesy) reported

    @plusnet extremely unhappy with the service / help I’ve received today. The internet is down on your part and won’t be able to get support for 72 hrs. So no internet no tv no working from home.

  • plusnethelp Plusnet Help (@plusnethelp) reported

    @roxmking Thanks for getting in touch, sorry to hear you want to leave Plusnet. Unfortunately we’re not able to cancel your contract here, please call 0800 013 2632 and my colleague will be able to help. -Matt

  • gold123win reg morris (@gold123win) reported from Neston, England

    Just why does my #VPN security has a problem verifying @Plusnet security onthe internet Just whois playing games with my life long gap of inactivity of hours being switched off My mobile phone was attacked on April 1st only on Friday switched back on BTGroup admit your part #Marr

  • PaulCoo49070341 Paul Cooper (@PaulCoo49070341) reported

    Missed the #masters coverage last night after the broadband failed. Called #plusnet this morning. Call answered straight away and issue fixed in 10 mins. Credit where it's due. Great job.

  • HAD35FLAME Hades | 𝖍𝖆𝖉𝖊𝖘 | VAL DAY (@HAD35FLAME) reported

    @puppimaxine @THEH0TBESTIE Plusnet is a mobile network

  • puppimaxine lucy’s puppy !! (@puppimaxine) reported

    @THEH0TBESTIE **** the seen, WTF IS A PLUSNET

  • Oxfordite Rupert wilson (@Oxfordite) reported

    @plsimps @bt_uk You are very lucky that you have had no broadband issues.. If you have issues, TalkTalk are reliably the worst company to hope to get help from.. many, many people are saying this.. @Plusnet are far better, though you have to watch price, as it jumps at end of contract, like 50%

  • angiesbestday Ang (@angiesbestday) reported

    @Ofcom @Plusnet I was so distraught wen told it'll be Wed be4 anything cud be done to sort phone/broadband issue. Fault on line outside! Noway, it was working be4 switchover. I think number hasn't been ported over an that's the issue. This is peoples livelihoods your messing with

  • angiesbestday Ang (@angiesbestday) reported

    @Ofcom @Plusnet I was so distraught wen told it'll be Wed be4 anything cud be done to sort phone/broadband issue. Fault on line outside! Noway, it was working be4 switchover. I think number hasn't been ported over an that's the issue. This is peoples livelihoods your messing with

  • celestialteapot celestialteapot (@celestialteapot) reported

    @CarrieHFletcher I'm with Plusnet. No issues. I'm on a standard line and get really good speeds.

  • Oxfordite Rupert wilson (@Oxfordite) reported

    @LauraDuthie76 @jonathanboogles If TalkTalk have improved, but they must have been shockingly bad before that.. So much of support is automated/computer driven.. the human support involves a rigid script approach, which is useless for nuanced issues.. Jump ship at earliest: Plusnet are okay, until end contract.

  • scottgriffin198 Scott Griffin 🏌⛳⚽ (@scottgriffin198) reported

    @Plusnet @plusnethelp and here we are again. No or very poor signal in winsford. Are you ever gona sort it or is it time I change.

  • Saaronman Aaron (@Saaronman) reported

    @craigbourton @Plusnet @plusnethelp Same here Internet has been down all afternoon, done all the usual checks and nothing helped

  • _dAveFletcher_ dAve Fletcher 💙 (@_dAveFletcher_) reported

    @aliengirlludii @CarrieHFletcher Think I said that in a round-a-bout kinda way, which is why I suggested checking with BT on performance issues. I used to work for Plusnet when they were Force9 Internet, their customer service is one of best around might work better for getting things sorted if no joy from BT.

  • SirStudMuffins SirStudMuffin ❤️Top 3% of TTV❤️ (@SirStudMuffins) reported

    @Plusnet @plusnethelp Any idea why my upload is down from 17-18MB to 0.3MB, my postcode is WV16 4DX if that helps.

  • _dAveFletcher_ dAve Fletcher 💙 (@_dAveFletcher_) reported

    @CarrieHFletcher I'm with Virgin and don't have any problems. If that's not an option then Plusnet are good- owned by BT but operate on their own. Would be using same BT lines though so might be worth asking BT why you're getting such poor performance.

  • Kerry_louise93 Kerry-Louise (@Kerry_louise93) reported

    @CarrieHFletcher Vodafone currently has good download speed. DO NOT go with plusnet we have had so many issues with them!

  • dasstooshie harwee (@dasstooshie) reported

    hey kids - this is a boring request but can anyone recommend broadband providers? we are with plusnet whose customer service is really good but the connection has got worse and worse over time it would also be helpful to know whether changing supplier would make any difference?