Plusnet Outage

@TalkTalk @Plusnet And if you think your terrible company will receive one penny of that bill you can **** off

@TalkTalk Well Andy, our go live date was Wednesday and we still have no internet at all. Tried calling all of your numbers and they’re all dead. Not happy at all so now moved on to @Plusnet and have since received an email saying I owe you £28 for a service I have not yet received

@castleDD @sharontwriter Facebook, WhatsApp, Instagram, Facebook messenger, bt, sky and Plusnet all having problems at the min

@Plusnet hi there, having problems with my internet coming up no signal have reset the router still not working

@Plusnet please, for the love of all we have left, sort out you’re god damn connection speeds

@plusnethelp @Plusnet sort your awful service out!!

@Plusnet Soooo slow today. I’ve had to switch to my data.

Is @Plusnet down or having problems or is it just being shit as usual not 1 single thing on mext to nothing working !!

@Scott_Helme I’m betting it’s a Plusnet problem. Run a ping to 195.166.143.129 (hop 3 address) and I’ll bet it’s dropping a lot.

Im unable to get onto my bb classic phone on Facebook or Instagram,plusnet is not helping,i do my best to help in our community

@janipewter @Scott_Helme @Plusnet @plusnethelp @Facebook @fb_engineering Broken for me too in South West England and I'm on BT.

@pxige_x @legasafe @rharris_22 I'm with Plusnet and experiencing issues

@Scott_Helme @Plusnet @plusnethelp @Facebook @fb_engineering Sky Broadband is down in the south west

Really not impressed with the @plusnethelp router. Recently switched to @Plusnet and periodically the router crashes. Internet is still connected according to lights but can’t ping the router. Does this upwards of 10 times a day. Never had the issue with Vodafone 😭

@Plusnet Have barely had a connection for 2 weeks now and getting hold of anyone is proving impossible. May as well cancel my direct debit.

@UswitchUK Unusable network in my home, no signal. I left as soon as I could. Doing fine now with Plusnet. Check your coverage locally before choosing your provider 👍

@jaykeegan123 I hope all the plusnet team are happy that this man has been harming himself and it’s all down to your poo bag WiFi. Disgusted isn’t even the word 😤

@richardbarnes1 @plusnethelp @Plusnet I don’t really understand though when everything else was shut down including two teenagers and it was still freezing (minimum promised is 32)

@BritishTelecom Plusnet Twin Cowboys. The silent providers now finding it more difficult 2 hunt down new victims as more people become aware of their bad practice. 2wks No service=No compensation=No reply from CEO's=No customer service. Waiting 35 months.Avoid both twin providers

@Plusnet /BT Twin Cowboys. The silent providers now finding it more difficult 2 hunt down new victims as more people become aware of their bad practice. 2wks No service=No compensation=No reply from CEO's=No customer service. Waiting 35 months.Avoid both twin providers!!!!!!

@Plusnet @plusnethelp please could you help with the latest bill you have sent me. I usually pay in monthly instalments and you have now sent me a bill far higher than usual. It is very difficult to understand where these figures have come from #plusnet

@91stephanie @Plusnet 😕 They're usually good with customer service

@ashleyrhys Talk Talk customer service are a bunch of *****... So I've heard, that's why I'm with Plusnet - they do me proud! 😂 I do feel your pain!

@giffgaff are life savers! @Plusnet have completely failed in switching my broadband over from Sky meaning no video chat, no streaming for foreseeable. But giffgaff sim arrived next day and now I have wifi and a way to reach people!! (My mobile signal is rubbish at home)

@Plusnet my router is displaying a solid orange light. No internet in lock down...please help!

I'm just waiting for the Plusnet advert guy to be dressed as a porcupine or something else spiny, he is the poor man's @JasonManford after all. #maskedsinger #hedgehog

@plusnethelp @Ofcom Guess what no WiFi or router stalling issues in 4 months now. Using a bt smart hub router 6, with plusnet account details. You owe me the routers cost and postage @Plusnet @plusnethelp @BBCClick @BT @TechCrunch @T3dotcom @itvMLshow @MartinSLewis

My parents just transferred to you on my recommendation. 2day they are without internet. They were waiting for 45 mins on a mobile. This is a worrying time for them they are shielding. If anything happens they have no means of calling for help SORT IT OUT @plusnethelp @Plusnet

@Plusnet Many days in a row now my internet has dropped out and become totally unusable - having to stay home with plusnet is highlighting how poor the service is. Internet off many evenings in March including last night and now again today 😠

@virginmedia No broadband when phone to report are given a website to contact. Are your management really that stupid, I will contact plusnet and get service from them and give back the £100 monthly contract I have with you as you are unfit for purpose,!

@plusnethelp @sheredom I have no internet and plusnet phone lines are all down and they don't reply on social media. They still manage to take your money though

@Plusnet i have a problem with the broadband which is slow and is cutting out

@plusnethelp @BrokenxAngelsx Plusnet! I was meant to have an engineer yesterday to install plusnet. He didn't turn up, your helpline is dead, all your other lines are dead and I no longer have my old provider so no internet. Will you reply to me! Your service is a disgrace. You've taken my money though!!!

Had to go off private to get 'help' from Plusnet so I guess this is what being a normal person on twitter feels like

@Plusnet Please PLEASE can you contact me - I have an elderly relative who desparetly need to get online. They are very vulnerable and live alone. The router sounds like it has broken - and they have no other way to communicate with us (other than borrowing someone elses phone!)

@plusnethelp @MarcAllera I appreciate you are busy but I have been trying to talk to an advisor through Twitter and the Plusnet Community Forum for days now. The Plusnet phone line advised if you need an advisor they will be available through these channels. Please could someone help me.

@plusnethelp @Plusnet no internet. Tried all trouble shooting, still flashing red. Help plz

@Plusnet Please let me know cost to end my contract with Plusnet. I tweeted regarding issues with speed, strength etc. I got answer that you don’t provide extenders. I’ve tried the suggested solutions but no better. Netflix lags, IPad loses connection. No good. I want to leave.

@Plusnet pleaselet me know cost to end my contract with Plusnet. I tweeted regarding issues with speed, strength etc. I got answer that you don’t provide extenders. I’ve tried the suggested solutions but no better. Netflix lags, IPad loses connection. No good. I want to leave.

@whatayecee Do not go for plusnet. Most unhelpful bunch of ***** I’ve ever known. Net goes down multiple times a day and I could be sat net to the router and still videos will buffer.

@Plusnet like, you’re shit enough at the best of times but we’ve had about 10 hours of downtime in the last 24 hours and it’s ongoing so please sort yourselves out. I’m not paying full whack for 60% service.

@Plusnet 2yrs extremely happy until today, I need to change my mobile nr due to depression problems & need a clean slate. I was informed that a £25 charge. After that call, I felt like a number to your company not a customer. You will be losing a ex loyal customer.

@Plusnet having continual connection problems with our broadband since we connected in November 😣 Need some help!

@Plusnet you have the worst WiFi I have ever come across, and it happens every evening when you’re closed. Please sort it out @kieranstapes @drewcasey96 @RyanCunningham9

@Plusnet very poor service from yourselves. Constantly being disconnected every day from my router. Keeps coming up saying incorrect password yet the password is correct. Multiple resets too. The customer service has been useless. Bet this tweet will go unanswered too.

@plusnethelp I’m a key worker dealing with death bed marriages. Need to be able to work from home but laptop won’t link to the WiFi. . I am unable to carry out an essential service to literally the most vulnerable people amongst us. Been trying to contact Plusnet days no success what can I do

@plusnethelp Chat - closed. Customer Services - not taking calls. Email addres - not published. Come on Plusnet you're better than that

@Plusnet @plusnethelp Every single month the amount on my bill changes, every single I try to log on my account to check the bill and every single month it's impossible!!! Every time = Invalid username or password whereas my password is written down and I reset it every month!

@Plusnet Hello. I need to change the bank account I pay my bill with. It's a direct debit. However the option is blanked out when I log into my account and I can't get through to customer service via phone or live chat. Please help!

Hello @Plusnet @plusnethelp been trying to get in touch regarding my missing £75 cash back, can someone get in touch with me please. Your telephone number keeps telling me you are not taking calls and live chat never comes up.I have DM already and no reply.

@Plusnet @plusnethelp Your customer service is absolutely appalling it has taken me 1 and a half hours to get through to your customer service and once I did I told them about my problem with my line that a previous person at plusher told me, and they just hanged up the phone.

@BrtitishTelecom Plusnet Cowboys 6 days 2 go before my 3rd anniversary since my battle with the Cowboys commenced. tweets every day 4 3yrs and hundreds of calls and emails. 2wks No service=No compensation=No reply from CEO's=No customer service. Maybe No cowboys left in the camp.

@Plusnet /Bt Cowboys 6 days 2 go before my 3rd anniversary since my battle with the Cowboys commenced. tweets every day 4 3yrs and hundreds of calls and emails. 2wks No service=No compensation=No reply from CEO's=No customer service. Maybe No cowboys left in the camp. Avoid!!!!

@debsreviews @TalkTalk Switch. Talk Talk were nothing but trouble for me, and the worst customer service. I'm with @Plusnet now and no bother at all x

Have tried contacting Plusnet but unable to speak to anyone have sent a message through twitter but no response either. Our WiFi is essentially non-existent and not happy about paying for a service we are not getting!

Still having issues with our Internet. Tried to call - no one answering the phones. Not even remotely. No one avaliable for instant online chat. No option to email. What a waste of money every month. @plusnet @plusnethelp

@Plusnet why is the internet service we receive so horrifically bad 😩😩😩

@plusnethelp I got a notification that my line is being taken over by someone else. That's not correct and I don't plan on canceling plusnet. Can you help make sure my account doesn't get canceled.

waring to you all out there with Plusnet, dont move home while in contract, your bill will increase to £33 pm then if you fight with them you may be lucky to get it down to £27pm, PRICE PROMISE MY ARSE

@plusnethelp Nearly 2 months after being mistakenly cut off by @Plusnet I STILL have not had my £211 refunded (paid 02/01/2020) - I appreciate PlusNet are busy at this unprecedented time but this is unacceptable! Complaint made 03/02/20 & still not any closer to being resolved 👎🏼