Is Plusnet having an outage?

@plusnethelp The router plusnet supply is pants guys. I had one of their support guys admit as much this weekend. I replaced mine with the BT homehub 6 for 16 quid on eBay and now have +60meg in every room.

Been with you guys #plusnet since 2014, and to be treated like that by customer services for your error, currently looking for new Internet providers who will actually want my custom #talktalk #sky #virginmedia

@samj2014 @Plusnet Ridiculous! When mine got set up in October I was waiting until end of December for my WiFi and even then it was poor. Then had the cheek to charge me for them months yet made next to no effort to sort the issue

When plusnet charge me twice for this month due to their faulty update, queried it had them hang up on the phone only for them via online chat tell me to contact my bank for a refund. It's their fault not mine! #plusnet #badcustomerservice

@Plusnet @plusnethelp please sort your internet out. it’s just cut off whilst I was watching the bodyguard finale, do you see the problem here?

@Micky_Martin_ @Plusnet @plusnethelp Wow, that IS poor!!

@wildcraftbrews @Plusnet @plusnethelp Mine is beyond poor. I get about 4 -8 mb download and 512kb - 1mb up. Might go back to freeware.

@josher_09 @Gemma03518519 @StupidInvaders @Plusnet @Twitch I have been looking around and it's not just me tonight, it's took a nose dive everywhere. But it's the first time in near 2 years I had a major issue. Apart from the crappy router that I had to replace lol

@wildcraftbrews @Plusnet @plusnethelp They really do have the worst customer service ever and the engineers are useless.

And you’ve done it @Plusnet @plusnethelp, you’ve managed to steal another hour of my life on hold! 6 hours and counting over past week and the dept I need goes home at 9 so I had to hang up! Brilliant customer service.

@josher_09 @StupidInvaders @thecyberbear2 @Plusnet @Twitch Mines gone down too!

@josher_09 @thecyberbear2 @Plusnet Ikr, get your shit together @Plusnet, ruining our scheduled @Twitch stream #FeelsBadMan

@Plusnet @plusnethelp can you see what's caused our phone and internet to be down? LS18 5BZ, master socket only 2 months old, has built in filter, got no dial tone and no broadband connection. There's a 30 minute wait on your phone lines to speak to someone.

@Plusnet only turned your broadband on for us today and you’ve been throwing 3mbps at us all day and now it’s a 30 minute wait one the phone, sort your shit out.

coming down with the plusnet plague so becky took me to ikea for veggie ***** and a ride on the trolley. bought an ice cream scented candle and a stupid dragon called jam

@shanemcleod87 @Plusnet @plusnethelp I’d understand that if it went from 35 to 20ish but not down to 1mb. It’s basically unusable!

@Plusnet Do not expect 2 resolve any issues with this Cowboy provider any time soon. 2 wks No service=No compensation been waiting 17 months CEO never replies, No customer service. Plusnet 2 be avoided at all cost!!!!!!

bye why’ve i seen a collective two minutes of this episode and missed charity rightfully snap because my internet is so shit, plusnet you had one job

@plusnethelp Sporadic connection fed up of getting in from work and having to use mobile data... Why do I have to do this when good hard earned cash is spent on a substandard service? Who do I blame? Plusnet or BT?

@plusnethelp drop in connection every few days sometimes multiple times a day. Never had this problem with @SkyUK :( #plusnet #shit #internet

@racingtom_ @Plusnet @plusnethelp Go virgin fibre, much as it pains me to give money to Branson, the service has been excellent

@Plusnet is going to be the end of me. No Internet - again! Absolutely shambolic service! #plusnet #nowifi #firstworldproblem

@Plusnet is there a problem with broadband today in lanarkshire?

I spent 45min on hold until someone answered at lunch. They now tell me there is no engineer appointments available till 9th Oct! Appalling customer service. I will have to pay for mifi or dongle as plusnet won't offer me anything. You can't live with internet these days!

@shawscorner Hi Rick, I'm sorry to hear you having issues paying your bill with John Lewis. As this is a Plusnet support channel, we can only advise the John Lewis support number - 0800 022 3300. - Maddy

the Wifi has been so slow lately!!! @plusnethelp @Plusnet not even a speed test will work!

@plusnethelp Too late. I couldn't be less impressed with Plusnet's response. It took me 8 days to get through. I tried online chat, phoning, direct message from my account and tweets. Outrageously poor. I finally got a response from the complaints page. I will never renew my contract.

@stephenpay444 I have plusnet. Easily the cheapest, usually ok, sometimes issues but for the price still good.

oh dear #Plusnet ... seven clicks on your website to find a contact number .. thirty minute wait on hold. Online chat not working. No link to raising an online query/order. Same old, same old poor customer service and totally useless website.

@Plusnet for almost 10 years I've been a customer, I've shared on social media how happy I've been and I've referred new customers. Today, I csme to renew and there was absolutely no attempt to keep my business. How disappointing.

@Plusnet are taking the biscuit been waiting since Thursday for a call back from a manger and still nothing. However they’ve managed to put my bill up to 55£ . Tryed for half an hour to get through and nothing !!! Pile of shit

Being driven insane with @Plusnet customer support this past week. 15+ hours on phone trying to sort technical issues. Time to let them go now. New provider sought

I'm in a @plusnet groundhog day. Service isn't live, phones @Plusnet 'we've escalated it and it will be live in 1-3 days, definitely'...waits. Service isn't live. Phones @Plusnet. 'we've escalated it and it will be live in 1-3 days, definitely'...waits. Service isn't live....

@Plusnet @HMRCgovuk Plusnet are refusing to issue me with VAT but are charging me VAT. Told me they don't have to. Is this lawful .

@Plusnet awful service, taken money, my refund is well overdue and yet all I'm being told is you have billing system issues and CS will email Billing, but there is NO updates or communication while you sit on my money. Shocking. 2 x45m calls no further on

@Plusnet you can always tell when the internet is bad when you ring up and get told there is a 40 min wait im still waiting for you to call me this has been on going since the 2 december

@Plusnet spent the best part of 2 hours today on the fone every time I get put on hold I am disconnected all I want to do is cancel a couple tract that I never even renewed

@TalkTalk Well, I was kind of hoping @Plusnet could since I've already paid them to switch me over to their service, saving me £20 a month.

@swaggyavi @virginmedia They ****** up their EU routing again? I swear this happens yearly around this time at Virgin. Moved to BT -> plusnet, 0 routing issues, just half the download speed:(

@Cultural_Bag @plusnethelp @Plusnet Ha I'm just about to shut mine. After 3 weeks I got through on the phone. They know you can't print the invoices off. I said it's 3 weeks now. They are still working on it. Hahahaha never known anything take as long

@mattimessi @plusnethelp @Plusnet Second time I’ve sent a message via twitter and no response yet. Looking at other providers as broadband is too important not to have excellent customer service.

@Plusnet Thank you for the excellent support after 35 minutes on hold and after a 5 minute conversation the Tech Support cuts me off. I am now on hold with another 30 minutes wait time. #BADSERVICE

@Plusnet without doubt the worst bb service provider we’ve ever used!Spend more money renewing my EE data to allow me internet access than ever since getting this useless bag of shit service provider. Months of shite service and complaint after complaint, still nothing #shitisp

Hey @Plusnet @plusnethelp - still waiting on a £75 refund six weeks later. Every time I call customer services, you assure me it’s going to be sorted immediately. C’mon now. Do me proud.

After three missed broadband installation dates, we were given a month free as goodwill. Now our service is restricted because PlusNet haven't received payment for the first month!!!

@plusnethelp No online help available. Been told I have to wait 30 mins for help if I call. Waited 48 mins on Saturday before giving up. Is there actually anyone working @Plusnet ?

@plusnethelp How do I get an online account for my plusnet mobile? I got my sim a while ago and can see how to login but not register?

@Plusnet Perhaps you should put these resources into reducing the 50 minute phone call wait for your support team? Or perhaps get the online support working on Sundays. Broadband has been broken for 5 days now........

Lost my internet, anyone else having problem with plusnet?

@ChefWayner @EE @O2 @Plusnet There are tribes deep in the amazon who have never been discovered by western civilization who could provide me with better broadband service than EE.

@plusnethelp @Plusnet - pls can we have urgent help. My friends mum is 96 and needs phone for her emergency buzzer as she lives alone. She’s being told it can’t be fixed by u till wed. Please help her.

Anyone thinking of using @Plusnet, don't believe their legendary customer service claims. Over a week since I was alerted to my order being inexplicably rejected (but charged for), I've only experienced legendary rudeness as every attempt to contact them has gone unresponded.

@Plusnet 40-minutes on hold to cancel contract, crazy! Hold message telling me to go online but cancelling contracts can only be done via phone or ye olde post! Terrible customer service, wonder why I'm leaving?!

@Paul42980402 @StopFundingHate @Plusnet @plusnethelp @Plusnet Do we need to cancel ours??? Small drops add up to big floods??#StopFundingHate

I recommended plusnet to family. The phone line transferred but haven’t received their router. 50 minute wait on the helpline live chat is down, but they bang on about ‘award winning customer support’. What good is it if you can’t get through?! @plusnethelp

@Plusnet @plusnethelp Pontefract West Yorkshire, I have the flashing orange light of doom on my fibre router. Website states no known issues. Any known faults? WF8 2UX

@Plusnet terrible broadband this weekend with full loss and over 50 minute wait times to call #notgoodenough

@sarah_bangs @AppleSupport Hey Sarah. We’re sorry you’re experiencing issues with your new iPhone. Your ISP will provide a default Wi-Fi channel, in this case it looks to be 2.4GHz. @Plusnet, @EE, @ZyxelUK @BT and @UKInternet can be contacted to change this.

@plusnethelp @plusnet Hi. My broadband speed is 1/100th what is usually is. I’ve tried calling you today but there’s currently a 50mins + wait time. Is there a widespread problem? Would someone be able to call me when they’re free? Thanks.

@plusnethelp @plusnet Hi. My broadband speed is 1/100th what is usually is. I’ve tried calling you today but there’s currently a 50mins + wait time. Is there a widespread problem? Would someone be able to call me when they’re free? Thanks.