Plusnet Outage

@plusnethelp I have sent a DM! Please confirm an engineer will be with me this afternoon!! I cannot tell you how much I regret using Plusnet. The problems you are causing me by not being online is unbelievable.

I’m used to high stress environments. I’m calm. I can make decisions under pressure. But communicating with @TalkTalk over the past few weeks has got me seething! It’s about to be 4 weeks and still no WiFi. Worst customer experience EVER. 🚫 @virginmedia @Plusnet @SkyUK

@Plusnet Who is in Control of this Cowboy provider it is not the Bandit CEO he is always AWAL. There is No discipline amongst the Cowboys at call center. 2wks No service=No compensation=No reply from bandit CEO=Zero customer service, been waiting 29 months. Avoid Plusnet Cowboys!

@rossbreadmore @Plusnet I love that plusnet's answer is buy your own router because our ones are shit. Haha. I always have trouble moving house with them, but never have problems once it's installed.

@JoshDevx21 @NightTigerFTW It really is. Virgin and Plusnet are ******* broken in this area! Even TalkTalk is better than this!

@plusnethelp @plusnet @plusnethelp still waiting for contact! Confirming my views of your lousy customer service

Rant is not over @Plusnet I pay for fibre extra, yet I was unable to watch the F1 yesterday due to your poor service, I have called I was in a queue thats possibly longer than the great wall of china, tried online chat ..got cut off

no one and I mean no one upsets up when I watch formula one (heck I dont even watch Football if there a F1 race) but @Plusnet your slow unlimited fibre extra is a joke

Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service

Billed twice the amount I should have been by @Plusnet for two months running now. They've also managed to change our flat number to a wrong number without us knowing. And through all of that, the customer service phone lines are as understaffed as always. @plusnethelp

Plusnet have to be THE WORST WiFi providers ever !! Cannot deal with being indoors with no WiFi ! May as well put me in the middle of the Lake District 🥴

@Plusnet ‘we’ll do you proud’ my ass. WHY IS YOUR WIFI SO SHIT 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

@jlandpartners absolutely disgusted in the service you are supplying through Plusnet. They have disconnected my 86 year old and recently widowed Mother in Law when they didn’t have any right to do so. She is disabled and now has no phone to call for help.

@plusnethelp Just waiting for final bill from @Plusnet as it was due out of @AskHalifaxBank today, but it hasn't been generated yet, won't be much, as cancel fee is only £11, so maybe end up with £12 back minus what little Internet we used til the contract was terminated

@PocketRate #plusnet you are a rubbish company! This is total bullsh!☆. Even your customer care is rubbish. NEVER again!

@BillyWits @VodafoneUK Sorry to tell you, but plusnet are the worst provider I have had!! I wished I had stayed with Sky broadband! I am breaking my contract time and going elsewhere! Get out now if you can!

@Plusnet Made early start waking up the Cowboys today but as always they r not interested in resolving my issue. 2wks No service=No compensation=No reply from Bandit CEO=Zero customer service, been waiting 29 months. Do not get involved with Plusnet do not become a Victim. Avoid!

Would not advise anybody to join @Plusnet !! Set of cowboys who take money for a service they can’t provide!

@SkyHelpTeam 30minute waiting time to call customer services, that’s just not good enough. Plusnet when my phone & broadband is up for renewal!!

@SkyUK 30minute waiting time@to call customer services, that’s just not good enough. Plusnet when my phone & broadband is up for renewal!!

@eliotfineberg @Plusnet ah man that looks perfect but did a price check and it's punchy - works out about £20 a month more than Virgin, although the service proposition is massively appealing.

@TalkTalk Our broadband has been patchy since joining you at best. Frequently disconnected etc. Service worked perfectly with EE and Plusnet, so infrastructure not an issue. Customer service have just fobbed us off. Very disappointed.

@Plusnet poor broadband service. Called cancellation team and they said we are understaffed in service delivery team & no option you have to wait to 25-30 mins to talk to them to fix your broadband. Guess what I did... moved to another provider!

Don't use Plusnet for gaming. It's garbage and deserves to burn in rotton dog shit.

@vickyidobson @bt_uk WHY!!! Plusnet have never charged me that ridiculous amount nor, given me a bad service 👌 TERMINATE INTERNET!

Paying ******* £24 a month for dog shit internet from @Plusnet @plusnethelp they have sent 5 engineers out and it is still shit never ever go with plus net one of the worst companies that i have ever been with in my life

@plusnet Another Sunday chasing the Cowboys and Another Sunday speaking 2 death ears while CEO remains silent. 2wks No service=No compensation=No reply from Bandit CEO=Zero customer service. been waiting 29 months. Avoid plusnet Cowboys Avoid all the grief!!!

Plusnet's god awful "safguard" thing is currently blocking discord. I cannot turn it off as i cannot login. Seriously guys discord is a ******* messaging app get over yourselves

@plusnethelp @Plusnet Hi 👋- I’m all out of ideas ..contract cancelled over 4 months ago. Account in credit and still waiting for refund. I’ve emailed and called numerous times- to be told it’s definitely sorted ... such appalling customer service 😕

@discordapp @debrockluc Thankyou ive run into this problem too recently and im with plusnet also!!

@AskPS_UK Sure, it is Plusnet. When I have googled the error NW-31194-8 it seems to be an issue which arose with PS firmware update 2.0. So the problem sounds like a PS specific one to me.

@Lillymara It's quite tough here. I swear we have like the worst interwebs in the whole world. I'm currently on Plusnet, they're a bit expensive, but it has been good for the most part.

the plusnet network name is “PNHUB1” so you can imagine how confused I was when I read it on my laptop😂😂

@trOSCAR49 If you're using BT or Plusnet as your ISP, then sadly this is an ongoing issue that we're working on getting resolved. Unfortunately, there's no ETA for a fix at this moment. Sorry for the inconvenience!

@plusnet - please plug the cable back in again for Sheffield and leave it alone for a few days, this intermittently crap bandwidth is getting annoying.

Slow internet every evening with @Plusnet #losingmyzen

@Plusnet broadband is down, chat keeps cutting off and can't get through on phone!

@VodafoneUK Hopefully things will be better with #plusnet. Vodafone are a shambles, unable to provide full service, unable to maintain contact wihh customer. I'm sure your debt department will be in contact for the half service for two weeks!

@sSleepyzz If you're using the BT or Plusnet ISP, then we're aware of this issue and are working on getting it resolved ASAP. Sadly, there's no ETA for a fix at the moment.

@penguin_8967 This is indeed a known issue with BT and Plusnet, and we're looking into it! Sorry for the trouble in the meantime

@discordapp I've just done a little research, it seems that it might be my ISP - other people have reported this issue with BT and Plusnet WiFi in Britain. On my phone, it works fine with mobile data

@My6Percent @bt_uk Don't go with @Plusnet - they've been overcharging me every month since the start of the year, and they're STILL trying to "fix the issue" 😡

@Plusnet No response from the Cowboys with a reason for my account being locked as always they r lying low stalking their next victims. 2wks No service=No compensation=No reply from Bandit CEO=Zero customer service, been waiting 29 months. Avoid Plusnet Cowboys Avoid Grief!!!!!

@SarahESeaton @Plusnet And nothing tech support ever suggests makes a difference. I just have to wait anywhere between 2 hours and a week for it to sort itself out.

@SarahESeaton @Plusnet Every time this has happened I end up going in a circle of trying things and then it fixes itself a few days later, but it would be very nice if it didn't keep happening at random intervals. It's nice it eventually fixes itself but I never know when it's going to happen again.

@HoustonMargaret @Plusnet I had this recently and they found something wrong with my WiFi settings which helps when they did something to fix it

@discordapp Hey is the problem with BT/Plusnet wifi still happening because mine wont work and i cant uninstall discord to try to reinstall it. Even if i do uninstall i wont be able to install again because your download buttom on your website just leads to a privacy error.

@ChildishGiant @discordapp Oh thank you! Yeah im using plusnet so i hope they fix it for tommorow.

@Plusnet Dear Plusnet, just wanted to say wow, what a fantastic customer service I have received from one of your staff over the last 24hrs... Plusnet help staff: Adam Walker, there are not enough words to describe how grateful we are for his help today and yesterday.

@Plusnet The Cowboy provider has sunk 2 a new low, my account has been locked so I cannot make any changes, this is in retaliation for speaking the truth about the Cowboys. 2wks No service=no compensation=no reply from bandit CEO=Zero customer service. Been waiting 29 months!!!!

I moved to @plusnethelp @Plusnet two weeks ago. Hoping this is not what awaits me in the way of customer (not) service.

@Plusnet are by far the worst company I’ve ever tried to deal with! They say my WiFi works, I’m telling them it doesn’t. Engineers out, every trouble shoot imaginable done and they won’t let me leave without paying £250!! DO NOT enter in to a contract with them!!

@Plusnet I can honestly say this has been the worst experience ever! One month to get broadband installed as you forgot about me!!! Appalling customer service. I’ve now been told to call you back on Friday when I’m up and running to discuss a gesture of goodwill!!!

@WAFLL_92 Don’t bother. Poor company with poor service. Plusnet was very good for us, now with EE as I have my mobile with them and they are excellent.

@peterdermaurer No worries Peter, we're sorry to hear of your difficulties. Let us know if you ever need help with your Plusnet account - we're only a click away from 07:30 - 22:00 daily. -Owen

@Plusnet @IM_org don't join they will put you're ping up till you wont get any screen time perfect worst broadband

@bt_uk I’m making mischief, your best deal after 20 minutes on the phone was£45 I went on line and 20 minutes later £25 or thereabouts with plusnet my broadband has been rubbish for years phone up change channels good for a while then slow, refund for mis sold bt sport

@NatashaPickard3 @OriginBroadband Get them sorted! I hate them... worst service and customer service ever! I wanna leave @Plusnet are better soon as I can I’m gonna move back to @Plusnet

sign up for @Plusnet and the application fails but they still take my payment. damn now i've paid twice :( should get it back but still not a great start!

@kcrewders @SkyUK @SkyHelpTeam @WeAreOpenreach I'm with @Plusnet and of late have had issues. Have been told @Openreach have had some problems with a number of exchanges in recent weeks causing slow speeds and or loss of broadband.