Plusnet Outage Report
Why is my Plusnet service not working?
No problems detected
If you are having issues, please submit a report below.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Plusnet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Plusnet compensate me for the outage?
The recent Plusnet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Plusnet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Plusnet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (13%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Plusnet outage reports came from the following cities: Birkenhead, Birmingham, London, Bristol, Bexhill-on-Sea, Holmfirth, Blackburn, City of London, Manchester, Louth, Wednesbury, Gillingham, Newham, Harringay and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 Birkenhead |
Internet | |
| Birmingham |
Internet | |
| London |
Internet | |
| Bristol |
Internet | |
| Bexhill-on-Sea |
Wi-fi | |
| Holmfirth |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Plusnet
(@Plusnet) reported
@craftycrusader Hi Monique. I'm so sorry to hear that you've had problems when trying to sign up to us! We'd definitely like to have you as a customer. Please can you try from a different browser or device, if you've not done so already? Regards, Emily Plusnet Leeds
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Pye
(@PyeParr) reported
Right - problem solved, this seems to be some kind of specific clash with @Plusnet as other people have had the same issues.
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Plusnet
(@Plusnet) reported
@bickypeg Thanks Peggy. I'm sorry to hear that it has been poor this whole time and I completely appreciate why you've decided to join another provider. Please let me know if there's anything that you'd like to discuss in the meantime. Regards, Emily Plusnet Leeds
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P
(@EUPDfeelslike) reported
@Plusnet Still down.. have private messaged. I know there is an outage due to building work knocking out cables but just wanted an update/timescale for when it may be back up? 2 days now..
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Peggy Breckin 🇸🇾 🇵🇸
(@bickypeg) reported
@Plusnet You seem to be charging us for breaking the contract. But as I said my husband should really have contacted you long ago to say there was a problem. Had become impossible for us to babysit on various days when sons were here homeworking, trying to have meetings etc.
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Peggy Breckin 🇸🇾 🇵🇸
(@bickypeg) reported
@Plusnet It's been poor ever since we moved in nearly a year ago. It's been appalling the last few weeks. Can't imagine why my husband didn't keep phoning you to tell you it was down every day. Anyway made a unilateral decision and cancelled our subscription and joined Sky.
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Sammie (They/Them)
(@SammieNova) reported
Hey against @Plusnet is anyone there that could help, as this is still a recurring issue?
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P
(@EUPDfeelslike) reported
@BasGazette Ours is still down.. Plusnet are telling me Tues 14th until it will be back up. Currently using 4G on my (Plusnet) mobile but it’s very patchy and keeps coming and going.. at least I’ve got service though, nothing on daughter’s o2 phone.
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Lil E 🇫🇷
(@ellewavey) reported
@Plusnet Ok so how come your website says that there are no issues? How come there has been no contact and people have to revert to their children going on twitter? And now will they be compensated as they work from home?
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Geoff Lane
(@send2gl) reported
@Plusnet Folks, any issues in HA8 area? Phone seems OK but internet virtually non existent. Had to switch modem off and use mobile.
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Lmm
(@Lmm72962426) reported
If anyone on twitter is thinking about going with Plusnet for the internet, don't bother... it's great the first six months, then the signal is rubbish, and just to rub salt in, they increase their prices for a service that you don't receive...
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Monique
(@craftycrusader) reported
@Plusnet I hope your internet is faster than your response to customer service issues
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Mike Garwood
(@NN10Canary) reported
@Plusnet @Plusnet Garbage service. Will be cancelling when I get home. Genuinely atrocious
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Sammie (They/Them)
(@SammieNova) reported
@Plusnet Hello, my internet has been going on and off for the last 10-15 minutes, is there a problem in Runnymede/Surrey?
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Plusnet
(@Plusnet) reported
@NATTBradfordian I'd advise your grandpa to give us a call on 0800 432 0200, if they're unable to help over the phone then they may be able to organise something for him. - Curtis, Plusnet Sheffield
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lisa heesom
(@Lisa_heesom) reported
@Plusnet I’d rather you reply to queries and help sort my billing out so I can actually use the service I pay for!
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Jason
(@seonemesis) reported
@Plusnet The CS guy emailed me. Apparently his system went down, that cut him off. It doesnt excuse the boring "we're expereicneing high call volumes" nonsesne. Every corp now uses this excuse for not hiring enough staff. Plusnet have always been head & shoulders above the rest. Now same?
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Plusnet
(@Plusnet) reported
@ellewavey I'm sorry that that's the case and for any inconvenience that this outage is causing. Regards, Emily Plusnet Leeds
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lisa heesom
(@Lisa_heesom) reported
@Plusnet really disappointed with the poor customer service so far. 2 days and still no reply to message!
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Seán McElhinney
(@seanmcelhinney) reported
@Plusnet I am the account holder for an elderly, registered disabled person who depends on their internet connection for medical reasons and to avoid isolation. They've had NO CONNECTION since Wednesday and your team gave them no help at all. What are you going to do about it?
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Gazinho
(@Superspurs1000) reported
@jesuisunhananas @VOXI_UK Yes I'm leaving for plusnet for that reason. Not that the PAC code works or anyone can understand in customer service what my issue is. Shocking
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nancy perrin
(@footiep) reported
@Plusnet anyone here able to help with big drop in speed?
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Plusnet
(@Plusnet) reported
@ellewavey Thank you. I hope so! I know that this issue is affecting a lot of our customers so hopefully our suppliers are able to fix this sooner than estimated. Sorry again for the inconvenience caused. Regards, Emily Plusnet Leeds
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Aerial Tyke
(@aerialtyke) reported
@MSE_Deals Too late for this time but, in future, if you're already a Plusnet broadband customer, click the relevant button and get an extra 2GB.
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Stuart Grimshaw
(@Stubbs) reported
Anyone else having @Plusnet connection problems or is it just me?
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Revd Nigel Moat
(@npmLincs) reported
I have @Plusnet broadband (@JohnLewisRetail branded). I have moved house and tried to switch the service to the new house. PlusNet have told me the house is full fibre and that can't to provide that service - but want to charge me £139 cancellation fee. How can that be possible?
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Ben
(@Mr_BenSmith) reported
@PyeParr @Plusnet Having an IT department to run to crying 'Help!' is a definite plus.
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Jane
(@jane_bolt) reported
@OpenreachHelp @Plusnet Okay, purchased a property and decided to join Plusnet broadband 20th April 2022. Still no progress from Plusnet or Openreach, apparently now with 'frames management', whatever that means? Very frustrated customer, 7 weeks no progress !! More push needed?
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N.T-T 🐗 🇵🇸
(@NATTBradfordian) reported
@Plusnet do you do a WiFi set up service for the elderly? My grandpa's received his new router and has no idea what to do with it? We're a bit far away to do this for him.
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Deborah Bootz
(@BootzDeborah) reported
@EUPDfeelslike @WeAreOpenreach @Plusnet They said that to us after a pole was knocked down ..tomorrow next day Monday etc that was twenty days ago and counting