Is Plusnet having an outage?

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

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Plusnet problems in the last 24 hours

Plusnet Outage Chart

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • ▪ Internet (67.88%)
  • ▪ Phone (11.68%)
  • ▪ Wi-fi (7.30%)
  • ▪ E-mail (6.57%)
  • ▪ Total Blackout (4.38%)
  • ▪ TV (2.19%)

Plusnet Comments

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Plusnet Issues Reports

Latest outage, problems and issue reports in social media:
  • seanlangridge
    Firefly Creative (@seanlangridge) reported

    Appalling service from @Plusnet. Had an ongoing broadband issue for months. They're now saying up to four dropouts a day not classed as a fault! One dropout a day is a fault! #poorcustomerservice

  • KerysPyne
    Kerys Pyne (@KerysPyne) reported

    Also, I will never understand their ‘recommend a friend’ deal- surely no one recommends them?!!! @Plusnet

  • KerysPyne
    Kerys Pyne (@KerysPyne) reported

    Cannot wait until I’m out of contract and I can leave @Plusnet @plusnethelp - theyre the absolute worst.

  • fabnadia2
    Nadia Dawes (@fabnadia2) reported

    @Plusnet I’m stuck in a loop. Broadband was supposed to go live 2 days ago. I can’t login ( no matter what I do you are not accepting my passwords), no-one is available on phone or live chat. Is there anyone that can help or do I cancel the Broadband before it starts?

  • 338August
    August338 (@338August) reported

    @Plusnet are Simply THE worst company I have ever dealt with. Had my service maliciously cut off by an advisor. Appalling customer service.

  • mytw68
    Maria Waite (@mytw68) reported

    @Plusnet yet another long wait for customer service and then a very unsatisfactory discussion with one of your customer service reps. Is it due to lack of training that they are continually unable to find solutions? #plusnetpoorcustomerservice

  • betelgeuse_5
    Jessica (@betelgeuse_5) reported

    @plusnethelp Please do; Plusnet's approach to customers is something I admire and think you've got it spot on, I hope they look after you guys as social media customer service is not for the faint hearted!

  • samsgeekspace
    Sam (@samsgeekspace) reported

    @BangPopcorn @virginmedia If you want sim only I'm loving plusnet I have their broadband as well and I'm only paying £10 a month for phone and get 4gb of data also great customer service before that I used O2 more costly but great customer service will go back to them when need new phone

  • mytw68
    Maria Waite (@mytw68) reported

    @Plusnet Is over 2 weeks wait for any kind of solution to lack of internet really acceptable? Dreadful customer service experience too.

  • thechrismurr
    Chris Murr (@thechrismurr) reported

    @bt_uk proves they are vindictive! Since the day I’ve given notice to transfer to Plusnet I’ve had internet problems. Coincidence!?! @BTCare #BTdontcare #stableconnectionmyarse #troubleshooterlies #runningahomeon4gisridiculous

  • ThisIsAdGriff
    Adam Griffiths (@ThisIsAdGriff) reported

    @Plusnet Where do I find my minimum guaranteed speed on the member centre? Your FAQ and the link there do not show it! #stupid

  • TheUKWeddEvent
    The UK Wedding Event (@TheUKWeddEvent) reported

    @coxy030 @plusnethelp @Plusnet It's a joke. They fail to deliver an acceptable level of service and they want paying to get out of it? They should be relieved to get rid of an upset customer. How about they pay for our lose of earnings because of poor service at key times and see what the difference is.

  • Twigbelly
    Anise, Occult PI, ask me about my many trenchcoats (@Twigbelly) reported

    PLUSNET: let's flash warnings about late payment on this client's browser a week after they switched to a new payee & were promised there would be no disruption of service PLUSNET: we'll do this just as they get home & 20 min before our hotline shuts for the night, for max effect

  • TheUKWeddEvent
    The UK Wedding Event (@TheUKWeddEvent) reported

    @SquidGaming @Plusnet We had this going on for a year. Speeds dropping from 76 to 0.06 every day before a hard reset. Kept calling out Open Reach engineer who could never find a problem. Had no issues with previous service provider & no trouble with new one either. They want £124.47 cancel fee. Joke!

  • ayeshajueno
    ayesha (@ayeshajueno) reported

    @Plusnet is the worst internet supplier, so slow, always have to use my 4G, honestly such a heap of crap, so glad to be switching to @SkyUK. Just a heads up to all you who love good wifi, don't get plusnet.

  • Terry79023669
    Terry (@Terry79023669) reported

    @Plusnet Still looking for the friendly helpful staff but it is a lost cause, they do not exist. 2 wks No service=No compensation been waiting 11 months for pay out but the Bandits will not pay up. Avoid the plusnet Cowboys at all cost and Avoid the grief. CEO never replies!!!!

  • Reedup7
    Jim cartner (@Reedup7) reported

    @Plusnet @broadbandgenie Unfortunately one of the other 4 you wouldn't get an award for was a first class continuous good broadband signal which doesn't make me proud?

  • Reedup7
    Jim cartner (@Reedup7) reported

    @Plusnet To add to my last message? I know someone will come on here and say we are sorry to hear this how can we help? The thing is they don't help, you are requested to call someone and they don't help either because they say everything seems ok. I'm not doing this for a hobby

  • Reedup7
    Jim cartner (@Reedup7) reported

    @Plusnet well here we go again with this shit! Just renewed the contract with this lot and now I cannot get connected to internet unless I wait for a day and unable to get Netflix etc Been going on for past few days? I am sick of this shit service it's disgraceful?

  • engyles
    en/gɛl/ez (Jo) (@engyles) reported

    Why on earth did I change to @Plusnet?! Absolute shamballs. I’ve been with them less than a month and I’m moving already .. that’s if they’d give me my PAC code. Voted #1 for customer service, my arse! 🍑

  • danlocky1
    Danny Lockwood (@danlocky1) reported

    @JLcustserv Please folks, be warned , DO NOT switch phone/broadband to John Lewis/Plusnet. Mine was supposed to go ‘seamlessly’ today. I’ve wasted an entire day to now be told “3-5 working days” before someone tells me why I’ve zero service. Unacceptable.

  • Pixel_Press
    Pixel Press (@Pixel_Press) reported

    @Plusnet help! BTconnect came to fiddle with our connection box and left us internet less Their team said to contact you How do we fix this? I needed to work tonite!!! Ta!

  • prep_gg
    GGPrep (@prep_gg) reported

    @woldsweather @giffgaff plusnet runs on the ee network, did your phone recognise the gg sim before activating it? if not then your phone is NOT unlocked what phone is it?

  • 6446Shelley
    Michelle Archer (@6446Shelley) reported

    @Plusnet @broadbandgenie I have had no help from plusnet just 6 days without any phone/internet. The TV ad appears to be a sham. Very disappointed.

  • grizeldagloop
    Grizelda Gloop (@grizeldagloop) reported

    @Plusnet any intermittent problems N. Scotland?

  • Hamilton5Daniel
    HotRod StudMuffin (@Hamilton5Daniel) reported

    @Plusnet hi plus net. Compliments to your customer service team who took a phone call to sort out our broadband. Good stuff.

  • spinningthedisc
    MrDeeJay (@spinningthedisc) reported from Erskine, Scotland

    @virginmedia Nope I kept quoting Sky £20 broadband plus line rental, Plusnet is £18.99 for broadband plus line rental. Your team tell me they are not good, poor sales tatic and quote prices higher. I’ve called more than once. You have to know the competition in the market place .

  • sophie__nunn
    soph (@sophie__nunn) reported

    @Plusnet are the worst broadband/phone line suppliers. Took money from the account yet claimed we don't exist so can't give a refund? #scammers

  • snavenai
    Ian Evans (@snavenai) reported

    @Newton_Marks @StopFundingHate @Plusnet @AmazonUK @bt_uk @BritishGas @HSBC @pandocruises @SamuelWindsor Whenever someone criticises #stopfundinghate I ask two questions: Are they anonymous? Do they have anything far-right/white nationalist on their page. You almost never see one that doesn't fit. In this case, anon & with the white nationalist writer Lauren Southern

  • LiamChickSS
    Liam Chick (@LiamChickSS) reported

    I've never felt so disappointed with @Plusnet ... not only did they take my money instantly for a new broadband and landline package. They kept the money, didn't set me up with an account, and didn't provide a reference so, to them, I'm NON-EXISTENT. #Avoid

  • richcatp
    Rich P (@richcatp) reported

    @Plusnet trying to cancel a line I have. Tried message and online chat but told to call in. Tried several times and don’t get to get through to anyone and can’t spend ages on phone waiting to talk to someone. Why can you only cancel by talking, not in writing??

  • epstv
    Damian Dexter (@epstv) reported

    @Plusnet @plusnethelp crazy that @BTOpenreach can take up to 3 days to fix a dodgy cable in a cabinet. Loads of houses without network access. By the way @Plusnet you need to update website. Service status of all green good for broadband isn’t strictly true is it??? #blindeye

  • jmbatchelor
    Jonathan B (@jmbatchelor) reported

    @pabakz @Plusnet Good! Phone line is active but broadband still not working. Hope it’s on soon!

  • jmbatchelor
    Jonathan B (@jmbatchelor) reported

    Old ADSL broadband is down, waiting for someone somewhere to do their thing and turn on my shiny new @Plusnet fibre broadband!

  • treeshaveit
    penny davies (@treeshaveit) reported

    @imagesjd @robertstainthor @TalkTalk I was a #talktalk customer until I moved last year. They had to arrange to fix t line at my new flat. After 2 months of excuses, poor communication etc etc they told me I'd left them. I gave up. Now with #plusnet. They fixed t line n set me up within 10 days.

  • MrJackGB
    Jack (@MrJackGB) reported

    @Newton_Marks @StopFundingHate @Plusnet @AmazonUK @bt_uk @BritishGas @HSBC @pandocruises @SamuelWindsor I am a BT customer and also have an Amazon prime account. Pleased to see that they both continue to ignore this pathetic campaign. Hopefully some food retailers will be listed tomorrow as I still need to buy Easter eggs for my family.

  • MichaelOverson
    Michael Overson (@MichaelOverson) reported

    So pleased to have binned @TalkTalk, and replaced them with the friendlier, cheaper and competent folks @Plusnet. Such a relief to have a stable service for once!

  • MrSacs
    Colin (@MrSacs) reported

    Gonna switch back to my BT homehub 5 and just enter the login info for plusnet in there.

  • MrSacs
    Colin (@MrSacs) reported

    This plusnet router has gone all wrong. After it has been on for a while it starts randomly kicking folks off the wifi and the admin pages run slow as a dog. Reboot and it goes away. Classic sign of a memory leak if I had to guess.

  • snavenai
    Ian Evans (@snavenai) reported

    @lastcyberpunk @caz141192 @StopFundingHate @eonenergyuk @Plusnet @DirectLine_UK @VodafoneUK @coopuk @MoneyandCoUK @lv @pandocruises @aaroadwatch @AmazonUK @QuickPages @Screwfix It's weird they've made so little effort to look like a real account. It does make me happy how real the #StopFundingHate support is though and that it's all real customers.

  • mentalmapping
    Lawrence B Collins (@mentalmapping) reported

    Like clockwork every eve 18.30 @Plusnet goes down and continues mucking about for two hours. Nothing strange going on in property to prompt this.

  • 6446Shelley
    Michelle Archer (@6446Shelley) reported

    @plusnet. Still waiting for #Plusnet to fix landline problem. No internet or phone for near on 5 days. No updates. #plusnet #phone #broadbandprovider

  • FairFight14
    FairFight14 (@FairFight14) reported

    @povvercrazy Sky say they don't throttle. Plusnet on the other hand, don't even allow 10Mb/s upload, never mind the 20Mb/s I can get.

  • povvercrazy
    Brian Jones (@povvercrazy) reported

    @FairFight14 had the opposite problem here, sky would severely throttle me back at times, Plusnet have been great hehe

  • mattbeeching148
    Matt (@mattbeeching148) reported

    Is your website down? @Plusnet

  • emmaukresearch
    Emma Howard (@emmaukresearch) reported

    @Plusnet are you able to help? Unable to get through by phone either. Just need the time window for AM engineer visit tomorrow?

  • mpollard1983
    matt pollard (@mpollard1983) reported

    @pol_claire @SkyUK Tbh I’m the same can’t wait to get back connected to @SkyUK . Can’t wait to get rid of @Plusnet . Customer service is just shit . Would not recommend to any one

  • pol_claire
    Claire Pollard (@pol_claire) reported

    Finally back online at home thanks to @SkyUK. Too much hassle with plusnet that I wouldn’t recommend plusnet to anyone. Sky have been efficient and everything works on the dates they give you. Should never have left in the first place. Customer service has been great.

  • Terry79023669
    Terry (@Terry79023669) reported

    @Plusnet Why is this plusnet Cowboy provider allowed to continue, they have ssome many victims as me who have no right 2 compensation after having long periods of no service. I have been waiting 11 months 4 compensation 4 2 wks no service=No compensation. Avoid Plusnet!!!!!

  • toast999
    Colin Gilbert (@toast999) reported

    @caz141192 @StopFundingHate @WHSmith @lv @Plusnet @TicketlineUK @VodafoneUK @Fidelity @DFS @MoneyandCoUK @nsandi @pandocruises @verynetwork @Gillette @SkySports @PostOffice @Gocompare @CelebrityCruise @RivieraTravelUK @SandalsResorts @AustravelUK @oakhousefoods You think companies care specifically about SFH? Grow up. Companies care about profits and indirectly, brand reputation. I'm the customer here. I'm the one with the cash. I won't be giving my cash to these unethical companies. All SFH do is provide me with the list.

  • AuntieSin
    L.J. 🔞 (@AuntieSin) reported

    @Plusnet Thank you for your email telling me I could add information to my support issue and then supplying no means with which to do so.

  • ccmh85
    Charlie (@ccmh85) reported

    @NIElectricity @plusnethelp I assumed the net dropped when you started work as its been down since, Plusnet have aknowledged the fault and are just taking ages to sort it out.

  • AmericanMeow
    Richie [PB] (@AmericanMeow) reported

    Just so everyone knows @Plusnet WILL NOT do you proud!! You can’t even change your direct debit date, you don’t get a bill they just take it from you and customer service on the phone is very debatable !

  • 6446Shelley
    Michelle Archer (@6446Shelley) reported

    @plusnet. Still no action on phone line problems in W11 from #plusnet! Will an engineer be sent out today? Do u know the reason why the lines have been down for 4 days?

  • stuart_m_peck
    StuartPeck (@stuart_m_peck) reported

    @plusnethelp @Plusnet Why can't service suppliers follow simple instructions? You've cut off the Internet a day before you agreed to

  • 6446Shelley
    Michelle Archer (@6446Shelley) reported

    @plusnethelp Well my internet and phone line have been down since I reported it Saturday. #plusnet just says it is external fault. Can't work! Terrible! Disappointing!

  • 6446Shelley
    Michelle Archer (@6446Shelley) reported

    @Plusnet Still no landline or internet since it went down 4 days ago. Impossible to work. Disappointed with #plusnet

  • rodos1950
    Roy Snell 🚫👕👖👟 (@rodos1950) reported

    @ABZQuine I am very happy with Plusnet who are cheaper than BT yet they are part of BT. Reliable service and great customer service with UK based technical support.

  • TehGameHub
    TheGameHub (@TehGameHub) reported

    @DynamicCreates @Plusnet I know right , it’s a rip off. I pay £36 a month for them speeds and yet I know people who have fibre with nearly 100 down and 15-20 up for exactly the same price. It’s a joke . There internet is so bad

  • TehGameHub
    TheGameHub (@TehGameHub) reported

    @DynamicCreates @Plusnet I know right. I’m oay big £36 a month for that. I know people who have 70mbps down and 12-17 up for exactly the same price. It’s a rip off