Plusnet Outage

if i can get over 1k bitrate (which shouldnt be taking ages to fix plusnet ffs) i will be live soon

Plusnet in the middle of the night be like: "Internet's down nationwide? Pfft nobody needs the internet at night!"

@au_pis_aller @Plusnet @Hyperoptic Yup. First time in ages, but the new DNS capture technique is very unpleasant when your gateway "trusts" your ISP - as everything that touched that gateway gets a redirect, then roams to a different network (me) where it updates the DNS based on the "trusted" gateway. Result: 💥

@Plusnet Internet has repeatedly gone down over the past few months very sporadically in SN15 postcode. Help please?

@Plusnet your service is terrible I can’t handle it anymore ! Constantly cutting out! Router flashing orange for no reason ! Have tried everything you have suggested and still useless. Breach of contract!! you need to cancel my internet ASAP! So I can choose better! #dontuse

@BikesGilly @Plusnet Happens all the time I’m done with this internet ! They need to cancel my contract ASAP !

@SkyUK Plusnet is the way forward certainly going by the awards there picking up. Sky is garbage couldn’t match plusnet at my renewal.

@Plusnet are there outages in SY20 postcode? WiFi router looks fine but 3 phones, laptops & tv having connection problems for last 45 mins

@Plusnet Hi I have left a comment on the question describing the issue, please let me know if this is okay

@Plusnet hello, are you having any known issues in the south west London area? VERY slow internet for two days now, restarting router doesn’t help.

Heads up for @Plusnet customers. They're having payment system problems - card payments are, apparently, crashing while going through. As such, the money leaves your bank into its pending queue, but then Plusnet aren't getting it and you get restricted. Beware. #money #ISP #fail

@plusnethelp @Plusnet hello can anyone help!!!!!

@mannymac2000 @Plusnet And there was me thinking mine was bad😭

@Plusnet horrible service, Never pick up the call on time, whole day i am not provided with the network. And the provider doesnt seems to pickup my call. Help me if you can right now. I am working from home and might be terminated from my job.

Imagine having to wait for nearly a MONTH for @plusnethelp @Plusnet to simply organise an Engineers visit, Worst customer service ive ever seen. And its not even close.

@Plusnet Hi, my broadband has gone down again 😲😲😢😢

If you are looking looking to change your Internet. Avoid @Plusnet worse mistake I've made changing to them. Utter crap. Never works.

@Plusnet Total breach of contract. Im paying for Internet. You are not providing it. I want to cancel my contract.

@Plusnet Your Internet does not work. Its crap. Keeps dropping after 5 mins. When you have kids self isolating that need Internet for school work and it does not work because stupidly dad moved broadband over to you. Never had this issue with the last provider🤬🤬🤬

@Plusnet Already been in touch today and still waiting for the call back to try and get us back online, which was going to be ‘in a few minutes’. Another let down. No surprise.

@Plusnet Our local ice cream van is far more reliable than our internet service from you. Nothing all morning and my son can’t do his schoolwork like the rest of his class can while their bubble is closed. We are paying for nothing.

@Plusnet my broadband has been down for over 24 hours, I've called the helpline twice and I'm still net-less. I'm having to cancel meetings and losing money as I'm freelance, why hasn't this been fixed yet? I really regret switching to Plusnet, been a disaster the whole time 👎

Trying to #homeschool due to covid case at school. @plusnet fail us yet again. No internet. How is this fair if we are tied to a contract but not getting what we are paying for. Once in a while fair enough but this is #ridiculous #plusnet

@OpenreachHelp @Plusnet are in contact with you, I was informed the issue would be corrected by close of play yesterday, surprise surprise once again this has not happened. I feel this is never going to be corrected and we will continue to go round in circles...

Absolutely sick of @Plusnet & their constant failure to provide a service. We have had no end of trouble since moving house in Jan. Over a fortnight without service while homeschooling and regular failures since then. Ridiculous that they are still sorting their errors from Jan

@Plusnet what is the point ?? i ring your helpline and you tell me to go online to get help with my problem and the answer you give is to'' ring you''WTF!!! are you for real

Superb service from Plusnet. After a technical hiccup - partly down to Openreach - which left me without broadband for two weeks, Plusnet have refunded a whole month's charges .....without being asked. What a contrast to my previous account with appalling Virgin. @Plusnet

@Plusnet Do you have issues with broadband and your phone lines this morning?

@Gingerted1 300mb, I can only dream. We've just had to cancel our service with plusnet because we wasn't getting our guaranteed 38 🙄

@Plusnet hello i need help. My bill was £36.19. and this morning i paid it and i had to pay £55.21. £19.02 more. this is wrong. i am not happy. please help ,e