Plusnet Outage Report
Why is my Plusnet service not working?
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If you are having issues, please submit a report below.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Plusnet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Plusnet compensate me for the outage?
The recent Plusnet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Plusnet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Plusnet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (70%)
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Wi-fi (16%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (2%)
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TV (%)
Live Outage Map
The most recent Plusnet outage reports came from the following cities: Cardiff, Upminster, Leeds, Guildford, Croydon, Hackney, London, Newport, Manchester, Burton upon Trent, Nottingham, Kettering, Hounslow, Thamesmead and Chichester.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Total Blackout | |
| Upminster |
Internet | |
| Leeds |
Internet | |
| Guildford |
Internet | |
| Croydon |
Internet | |
| Hackney |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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nowlistentome
(@nowlistentome1) reported
@Plusnet Plusnet do not seem to be aware that the links for renewal offers they are giving to existing customers are not working on the Plusnet website. Well now they are aware!
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Gussatron
(@garethdrake) reported
@virginmedia Is someone coming back? Virgin took over the line so Plusnet have disconnected my normal service.
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TheKrazyKrow (#1 Black Sheep)
(@TheKrazyKrow) reported
@BreeonaW @Givized13 @Plusnet Bree wtf don't encourage him
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Zzoomm
(@zzoommplc) reported
@RothmansYears @Plusnet Yes. Our work should not affect your current broadband service.
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The North Norfolk Set
(@NorthNorfolkSet) reported
@Effiedeans @TalkTalk @Plusnet We asked Talk talk to install in one of our West London rentals and they messed us around something terrible eventually went to Vodafone.
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joanne ainsworth
(@joanneainsworth) reported
@Plusnet I filled in the response to this ticket regarding your dreadful customer service weeks ago and you have not responded. Please respond.
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Harry
(@warrenha8) reported
@DeeManGuitar @Plusnet Cancel your direct debit with them and call trading standards for advice. Don't pay for something you hadn't agreed to. People need to stand up tonthese companies.
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Earl_Haig
(@EarlHaig2) reported
@Effiedeans @TalkTalk @Plusnet I've switched from BT to Sky to Plusnet, never had any issues or gaps in service I assumed the *** from openreach just rocks up and moves the cable about at the exchange/box on change over day
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Clive Cooper
(@ROTTERTRON) reported
@EmmaGB90 Never again for plusnet for me! I suffered a year of pain with them. Sometimes I only got 5mbps
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John Rothwell
(@JohnRot47169976) reported
@Plusnet OMG this is the worst ever broadband. Despite an engineers visit I keep getting drops in service as well as a crap speed. I love the way you have to call rather than email. Please cancel my contract. 01253 429407
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Gina Sumner
(@GinaSumnerSR2) reported
@Plusnet been trying to get through all day on phone- I've had an emergency and can't be at home tomorrow for engineer to install new broadband so need to reschedule- please can someone help me??
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Bean Zoomy 🎶
(@BeanZoomy) reported
Actually no, @Plusnet, I just saw what you do on month 13. I won't be joining you at all. I saw free line rental ads everywhere, but it's not ongoingly free when reading the T&Cs. You're as bad as Virgin! No way will I be paying £36 per month for #broadband so shall keep looking
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Harry
(@warrenha8) reported
@Plusnet what's the deal, the situation. This needs sorting, not really acceptable is it? Bit ridiculous really, my partner has very important course work to be done and she needs internet ASAP. We have paid for this service, we wpuld like the service asap.
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TheKings11
(@KingsEleven11) reported
@Effiedeans @TalkTalk @Plusnet It’s 2022 and there’s also places we can’t get a mobile signal
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MysticGuitarGuy
(@guitar_mystic) reported
@Plusnet That;'s really nice @Plusnet but can you tell me why your 'refund system' is broken? It's now 6 weeks since Plusnet suppose to refund what's owed to me. Raised complaints and spoken to 3 'advisors' with no sign of resolution. @MarcAllera maybe able to help. I'll try him instead.
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Clare Refaie
(@ClareRefaie) reported
@Plusnet I cannot get on my phone network this morning and cannot ring to tell you about it. My father also on Plusnet having same issues. My account is not showing any outstanding charges etc. can you help please
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Mrs B 1204
(@1204Mrs) reported
@Plusnet why is there not an option online to cancel an account? Why is the only option to call? Any other query would be met with "manage your account online"
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John Pembery
(@JohnPem1937) reported
@Plusnet my webmail is apparently not working properly
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Siân 🏳️🌈✊🏼❤️💜💚
(@Sian_L_S) reported
@Plusnet I've spoken with yous a few times by phone since this. Today I've been updated that the fault resolution is now 15/12!!! Instead of the estimated date of 28/9. Am honestly horrified and it seems your team just can't/won't do anything.
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Seb Varden
(@SebVarden) reported
@458batty @Plusnet I'm not connected to PlusNet but they run on EE not o2 so that will be why. Only came across your tweet as I am searching for an answer about PlusNet mobile. Maybe you can help? do they do Wi-Fi calling?
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Norm D Plum
(@123db_GEEK) reported
@Effiedeans @TalkTalk @Plusnet Had the same issue with bt and Vodafone. Except there was a month between off and on. They say it's a simple switch, so people assume that's true. But it isn't.
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Stephen Batty
(@458batty) reported
I am holidaying in Wooler, Northumberland. My wife has GiffGaff and I have Plusnet. Both use O2's Network. She has a lower signal than me and gets service but I am 'denied' - taken from our relative Samsung mobile phone settings. WHY??? @Plusnet
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The Moray Filth
(@danmuygallo) reported
@Effiedeans @TalkTalk @Plusnet I had 2 days cross over between bt and sky, so I had 2 days in which I was paying for both bt and sky. Bt wrote me to tell me that I was ending my contract early (1 day) and there was a penalty-£2! It's up to you how you want to do it, the stars never align perfectly.
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Bean Zoomy 🎶
(@BeanZoomy) reported
And now my mobile phone is down. What ******** @virginmedia?! I have nothing. No broadband and no phone service. I'm not sure if this tweet will even get published... #VirginMedia is the worst company. I used to think they were the best! Hello, @Plusnet :)
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Stephen Batty
(@458batty) reported
@SebVarden @Plusnet Hi Seb - no, they don't support wifi calling, you have to use an app like WhatsApp or Messenger. Thanks for info (duh, should have checked) still doesn’t explain why the stronger plusnet signal gets no service. Hopefully they'll reply.
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Bean Zoomy 🎶
(@BeanZoomy) reported
Actually no, @Plusnet, I just saw what you do on month 13. I won't be joining you at all. I saw free line rental ads everywhere, but it's not ongoingly free when reading the T&Cs. You're as bad as Virgin! No way will I be paying £36 per month for #broadband so shall keep looking
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isabel
(@CoweIsabel) reported
@Effiedeans @TalkTalk @Plusnet I hsd this nonsense when my ee contract ended . The renewed contract became BT (who own EE) They needed to change to super fibre (or something) It took a month , with 2 working from home. We had a temp modem which could only connect from the loft . Dreadfuul service
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Ofcom
(@Ofcom) reported
More companies offer social tariffs since we started highlighting this issue – but we want further action: 🔴 TalkTalk, Shell Energy, EE, Plusnet & Vodafone to offer broadband social tariffs 🔴 Major mobile providers to offer them 🔴 More work to promote deals to customers
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MysticGuitarGuy
(@guitar_mystic) reported
@MarcAllera @EE That's really good news @MarcAllera but can you tell me why your 'refund system' is broken? It's now 6 weeks since Plusnet suppose to refund what's owed to me. Raised complaints and spoken to 3 'advisors' with no sign of resolution. Have a nice day.
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Andrew Q
(@andrewfq) reported
@Plusnet Hi - for those unable to use the phone, what methods can be used to service the 14 day notice period? I tried to find a way yesterday but was uncertain, please advise. For the avoidance of doubt, I am wanting to do this as you want me to renew on 18 months.