Is Plusnet having an outage?

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

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Plusnet problems in the last 24 hours

Plusnet Outage Chart

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • Internet (73.81%)
  • E-mail (8.57%)
  • Wi-fi (7.62%)
  • Total Blackout (6.19%)
  • Phone (3.33%)
  • TV (.48%)

Plusnet Live Outage Map

Plusnet Comments

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Plusnet Issues Reports

Latest outage, problems and issue reports in social media:
  • 4ntsu
    antsu™ (@4ntsu) reported

    Not really looking forward to spending £130 just to keep things working more or less the same (minus the Chromecast issues with Plusnet's router).

  • Terry79023669
    Terry (@Terry79023669) reported

    @Plusnet Do not sign up with this provider, they will make your life hell, breaks in service all day long, no customer service, they will not do you proud, no happy 2 help staff." wks No service=No compensation been waiting 13 months but the bandits will not pay up. Avoid plusnet

  • Andy081068
    Andy (@Andy081068) reported

    @Plusnet how do I come out of my contract with no fee to pay due to the very very poor service I’ve received from your company ?

  • ughOllie
    ☞ Ollie (@ughOllie) reported

    @JLcustserv regarding your broadband.. do you share the same customer service as Plusnet?

  • gilesdraws
    Giles Crawford (@gilesdraws) reported

    Really impressed with @Plusnet's internet service. It was activated in the morning when they said it would be, I got a text when it was switched on, and though they had trouble with router orders, I talked to them online and it showed up next day.

  • Wreck_It_Jay
    Jay Abbott (@Wreck_It_Jay) reported

    @Plusnet why can I never reach your live chat agents? I don't want to waste time on the phone when my service is poor lately

  • IDWR
    ..... (@IDWR) reported

    @BTCare Plusnet told me your engineers will fix a problem on our network outside our house on the 23rd. Is there no way this can be resolved in less than 4 days??

  • nicnou29
    Nicki33 (@nicnou29) reported

    @Plusnet so disapppointed that we moved to you on the promise of amazing broadband speed. To be told actually we can only have half what was promised once it was too late to cancel and now we aren’t even getting that. Roll on 10.5 months when we can move on.

  • jamestuck
    James Tuck (@jamestuck) reported

    @plusnethelp Hello @Plusnet I decided to tweet you as you have not answered my online question that you promised to review and respond on 17th May (Thursday.) My service needs to be running beforee @SkyHelpTeam come to install my TV service on Tuesday 22nd.

  • Danny_Boy_Blues
    Danny Boy Blues (@Danny_Boy_Blues) reported from Limavady, Northern Ireland

    @Plusnet my business fibre service severely impacted for a number of days now with zero response to question id 174826748. Multiple resets have had no effect. Whats happening lads ?

  • DannyVain
    Danny Vain (@DannyVain) reported

    @plusnethelp I put my debit card in to pay for it on my account but no pay button after I put my card in, and the pay link for plusnet doesnt work either.

  • people_borders
    Elliot Eastwick (@people_borders) reported

    20.30pm. And time again for @Plusnet to go down.

  • KeeleyTemple
    Keeley Baptista (@KeeleyTemple) reported from York, England

    Been on hold to @Plusnet for 20 mins and then get cut off!! Not the best customer service. Now on hold again..... #aintgettingthistimeback

  • tishrutty
    Letitia Rutty (@tishrutty) reported

    @plusnethelp ticket number 174830231 no internet for 3 days and no info whatsoever. Please do not say run through the guides, done several times and hubby is a techie. When will this fault be fixed? There are clearly big issues plusnet judging by the complaints.

  • ShellLovesCats
    Michelle loves ManU (@ShellLovesCats) reported

    @plusnethelp broadband wifi drops terrible signal any more than about 8ft from router.. any tips on how to improve it? only had plusnet a few weeks and its been the same the whole time, go in another room away from router get very low signal or lose signal completely.

  • Terry79023669
    Terry (@Terry79023669) reported

    @Plusnet No answer today when trying to call plusnet cowboys, I think they have all gone to the wedding looking 4 more victims 2 fleece. 2 wks No service=No compensation been waiting over 13 months but the bandits will not pay up. No fault on my part. No customer service. Avoid!!

  • arWasgarDros
    #CymruTheMultiNationalCountry 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@arWasgarDros) reported

    If you can do a good deed, and expect nothing back @plusnet: if you can pay, and recieve no service you’ll do @plusnet proud

  • EmmaLouiseWebb3
    Emma Louise Webb. ITV (@EmmaLouiseWebb3) reported from Portsmouth, England

    @Plusnet has anybody else mentioned connection issues with you today

  • Vexape
    Tom Mumford (@Vexape) reported

    Online chat with @Plusnet, helped me choose a package and order. Now the payments gone through... online support is amazingly not available. And the phone line has a 15+ minute wait... hmmmmm

  • TomHamm
    Tom Hammond (@TomHamm) reported

    @Plusnet My Bband is crap despite call yesterday and so called fix. You have no online chat and your phone help keeps cutting me off after 3 minutes. SORT IT>

  • markwoodward
    markwoodward (@markwoodward) reported

    @chrismccormack1 @virginmedia PlusNet have great customer service Chris

  • MarkCEdwards2
    Mark C Edwards #iamtommy (@MarkCEdwards2) reported

    @zeninternet Heard good stuff about you, but would not switch because your home broadband is simply not competitive enough. Mine, Plusnet, is much cheaper, though I do admit their customer service and speed of connection isn't good.

  • deanobluenose
    staying up 👌 (@deanobluenose) reported

    @IanColey2112 @BT @BTCare Should have gone with @Plusnet 1st class service so far (4years)

  • Terry79023669
    Terry (@Terry79023669) reported

    @Plusnet The Cowboy provider had the weekend blues today, they kept me on hold 1hr then tell me I could not speak to the person concerned. 2wks No service=No compensation been waiting over 13 months. Avoid this cowboy outfit and Avoid all the trouble Avoid Plusnet at all cost

  • BagginsTV
    BagginsTV (@BagginsTV) reported

    Sorry guys having issues with @Plusnet again, stream will start when we get internet :/

  • amateurebutter
    halfhorseofapoplexy (@amateurebutter) reported

    @Plusnet Paid bill but service suspended. 10Mbps download speed. Online chat unavailable. 30 minutes and waiting on the phone. #StraightTalkingWednesday,

  • GibletHead2000
    Simon Detheridge (@GibletHead2000) reported

    Two and a half weeks since I seemingly-accidentally had my @Plusnet broadband cut off. No mention of any kind of compensation and communication has been poor. No real explanation as to why. Very upset.

  • trevormiddleton
    Trevor Middleton (@trevormiddleton) reported

    . @plusnethelp @Plusnet Nice one, Adam on behalf of Andy Baker: making a customer of 17 years out to be a liar is not acceptable. Disgusting customer service. @BBCWatchdog @OmbudServices

  • taxineil55
    taxineil2 (@taxineil55) reported

    @plusnethelp Hi,does plusnet support VoLTE and VoWIFI?My mobile phone wants to update the system and is asking me to check.

  • grumpypatron
    grumpy (@grumpypatron) reported

    @plusnethelp l tried to sign up for broadband with @Plusnet, after completing signup; no account made. I tried again, no account made. Still no @plusnet account but you have taken £500 from me. 1 week & numerous calls to customer service later, still unresolved. Can you help?

  • GillySissens
    Gillian Sissens (@GillySissens) reported

    @Plusnet Shocking customer service. You cancelled my fibre service in error. I now have to wait 7 days before it is reactivated. I have no usable internet until then. You admit it was an error but won't do anything about it. Unbelievable.

  • imjeanvaljean
    Jasmine Rose (@imjeanvaljean) reported

    Had enough with @Plusnet. Contacted them several times about installing our phone line/broadband and they've still not done anything. Tracking order just says 'problem', but they've not kept me informed on progress at all!

  • phoebetaylorxo
    Phoebe Taylor (@phoebetaylorxo) reported

    @OpenreachHelp I’ve been waiting 2 months for an engineer to come and install my phone line, had 5 cancelled appointments, spent a fortune on mobile data. Your service is appalling. Fed up of having to go through plusnet when you’re the one causing the problem.

  • theballisround
    Stuart Fuller (@theballisround) reported

    @MarcAllera @EE @bt_uk @Plusnet Hey Marc. Perhaps you could explain why @EE is charging me for services that should be included my data allowance and are now saying it is my fault. 18 years of being a customer and treated with disrespect all the way

  • hoodedhawks
    ドン・アーマン💀 (@hoodedhawks) reported

    @plusnethelp Thanks for the response, my family are still unable to access all of our email accounts, we get a message saying "login failed," is this still due to an internal fault with plusnet?

  • marcuskerr
    Marcus (@marcuskerr) reported

    @Plusnet no internet for some time now. Any issues on your network?

  • iamhingo
    Martin Stephenson (@iamhingo) reported

    Well the internet with @Plusnet has dropped to 0.40 mbps for days and when you do get through (once in 3 days) no one wants to help. Taking suggestions for alternative providers

  • Terry79023669
    Terry (@Terry79023669) reported

    @Plusnet No friendly staff again today nobody wants 2 help, CEO will not speak 2 me his front line Bandits have no interest. 2 wks No service=No compensation been waiting over 13 months. they have not done me proud. My crusade must continue. Avoid the plusnet Bandits and b happy!

  • ThePurrminator
    The Purrminator (@ThePurrminator) reported

    @plusnethelp Hey Sammy good news broadband is back up. Just a shame it being down massively inconvenienced me last night. Is there anything Plusnet can do to help put that right as I'm currently thinking of leaving you once I'm out of contract. I need a reliable service!

  • Innaxelol
    Innaxe (@Innaxelol) reported

    i enjoy having issues with @Plusnet literally every day first its my router restarting once a day minimum then its packet loss fun

  • squawkbox
    Will 🇪🇺 (@squawkbox) reported

    @somarcsaid However, it isn't always a long time. You would have had a 3dB SNR profile with Sky. You'll start off with 6dB SNR w/ plusnet (so slower speeds), and this will go down to 5db, then 4dB and ending up on 3dB if your line doesn't have too many errors.

  • pagd88
    GD (@pagd88) reported

    @plusnethelp I do have more issues so what plusnet e-mail do I use please? G

  • jonnytingle
    Jonny Tingle (@jonnytingle) reported

    @plusnethelp no internet since 6ish last night. What’s the deal? I have been with #plusnet for a week now and service as poor. Get me back to @BTCare

  • berg442
    pete (@berg442) reported

    @Plusnet very disappointed new customer,did not receive router for switchover day.start looking for another Fibre broadband provider #fibrebroadband

  • DeanShepheard
    Dean✨ (@DeanShepheard) reported

    @plusnethelp How about doing something to improve the reach of your WiFi? It's ridiculous that being 5+ metres away from my hub causes the WiFi signal to drop dramatically. My neighbours Virgin box has a stronger signal in most places than the one from Plusnet that's in my living room.

  • mohammedghaffar
    Mohammed Ghaffar (@mohammedghaffar) reported

    @MarcAllera @bt_uk @EE @Plusnet @MarcAllera @bt_uk @BTCare who are you trying to kid you can’t deliver a reliable internet service. Don’t get ahead of yourself. If you speak with care they talk you through the same thing over and over can’t wait until my contract finishes

  • sallyrobertshaw
    Sally Robertshaw (@sallyrobertshaw) reported

    @plusnet today you switched my service without sending me the router first. I work from home what am I supposed to do? #badservice

  • RacingBrindle
    Ian Brindle (@RacingBrindle) reported

    @SkyHelpTeam I have received an email demanding more money for multiroom as not connected to phone line. These have been connected for years. We switched to Plusnet phoneline could this be cause of problem?

  • MissingLinxy
    Helen (@MissingLinxy) reported

    Finally back online. Many thanks for the constant updates from plusnet, I feel like a valued customer who was most definitely kept in the loop for the whole 13+ hours of downtime. The service status page never being updated was super useful! Appreciated!

  • P0RT3R95
    Sam Porter (@P0RT3R95) reported

    @plusnethelp Not plusnet network and no excuse or updates on when we get our network back can't get through to your contact line iether not impressed

  • plusnethelp
    Plusnet Help (@plusnethelp) reported

    @sheztipple @Plusnet Hi there, sorry you experienced that, are you back up now? If not please drop us a direct message with your user name and we will be happy to help. - Benj

  • TonyCheetham1
    Tony Cheetham (@TonyCheetham1) reported

    @plusnethelp very disappointed to have recommended Plusnet to my mum as they have let her down very badly with both customer service and STILL failed to send out a modem plus the associated very poor excuses from them. Be very careful if you are thinking of signing up with them

  • AzCpOr88
    Aaron O'Rourke (@AzCpOr88) reported

    Don’t ring @plusnethelp @Plusnet their motto of we’ll do you proud means you’ll be on hold for over an hour to connect to have their staff hang up on you! No replies via twitter, Facebook or online. This is disgraceful

  • peterthoro
    Pete thorogood (@peterthoro) reported

    @Plusnet @MartinSLewis @guardian you are crap you say 45 mins wait for help, lie. Chat line doesnt work. Helpline on twitter says sorry. Broadband many, many failures. No compensation, yet you boast award winning. pls rtw

  • Ishagu
    Dan Smirnoff (@Ishagu) reported

    @Plusnet Terrible services. 1 month and 10 days without internet, overall poor customer support and unable to follow basic requests. Unwilling to take ownership of mistakes or error.

  • shaunmwood
    S h a u n (@shaunmwood) reported

    @plusnethelp only been with @Plusnet a few short weeks. Multiple line drops then a total outage last night you blatantly ignored. I never thought I would regret leaving Sky. #notdoingmeproud

  • Wildoscarboo
    Sharon Wilding (@Wildoscarboo) reported

    @andyhughes2011 @plusnethelp That’s helpful Andy. Perhaps Plusnet can pay for your customer svc! Tried that last night but didn’t work unfortunately!

  • peterthoro
    Pete thorogood (@peterthoro) reported

    @plusnethelp yet again my broadband is down your chat not working, 45 mins to get through on phone ( you say and thats a lie) #plusnet #hopeless @martinsmoney

  • JesseKolodkin
    Jesse Kolodkin (@JesseKolodkin) reported

    @plusnethelp @Plusnet how on Earth is it a 30 min wait time for phone help at 8:30pm, but a 45 minute wait time a 9:40 in the morning????!!!

  • jrawarren
    James Warren (@jrawarren) reported

    @Plusnet Your customer service operators are truly excellent when you get through to them, but a 30min wait in queue isn’t really acceptable! #plusnet #hangingonthetelephone