Is Plusnet having an outage?

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

 No problems detected at Plusnet

Plusnet problems in the last 24 hours

Plusnet Outage Chart

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • Internet (57.65%)
  • Phone (22.94%)
  • Wi-fi (7.06%)
  • Total Blackout (5.88%)
  • E-mail (4.71%)
  • TV (1.76%)

Plusnet Comments

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Plusnet Issues Reports

Latest outage, problems and issue reports in social media:
  • Jack_Deyes Jack Deyes  (@Jack_Deyes) reported

    @Plusnet your @plusnethelp call service are always so helpful and sort out any problem I may have.

  • Alangray110 Alangray1 (@Alangray110) reported

    Plusnet: Worst provider I've ever experienced in my life. plusnet

  • m7leicauser Andy Barton (@m7leicauser) reported from Manchester, England

    Had two cold calls from @Plusnet yesterday. They seem to think that me putting my phone number into their speed checker, gives them the right to call me and try to sell me their service. Well, it doesn’t. And if it’s in their small print, they can bloody well take it out.

  • ValentinoMossy Craig (@ValentinoMossy) reported

    So the broadband never happens. I speak to @Plusnet @plusnethelp numerous times Tuesday, Wednesday & no doubt today, different story every time. Open exceptions, bridge cases, openreach porting error, absolute farce. No doubt when they eventually open I’ll be told ‘by midnight’

  • ValentinoMossy Craig (@ValentinoMossy) reported

    So I switched to @Plusnet a couple of weeks back. Simple open line takeover. Zero issues with previous provider, completion date for switch.... 22nd January. Still no broadband today, third day of being assured it’s going live. Worst mistake I ever made switching to them. 1/2

  • Alangray110 Alangray1 (@Alangray110) reported

    Plusnet is worst broadband provider in UK... please stay away plusnet

  • Fofine Snowflake (@Fofine) reported

    Hey #plusnet. You're a disgrace. 4 months ago. I thought i was getting line only with broadband. Last week my old provider cut up my contract I never knew I had. Last week. I started a new contract with you.

  • glenn20081965 Glenn Causer (@glenn20081965) reported

    @NOWTV Please tell me you have a new router in the pipeline. My contract is up in June and your equipment is appalling. Very poor signal ..might just go back to Plusnet.

  • Alangray110 Alangray1 (@Alangray110) reported

    Plusnet: Worst provider I've ever experienced in my life. plusnet

  • tracywd24 Tracy Ward (@tracywd24) reported

    @MaryKnightArt @Plusnet That's bad I'm with them may be time for a rethink.

  • ThBookWhisperer Rebecca 🐝 (@ThBookWhisperer) reported

    Shocking “customer service” from #Plusnet - Have had to cancel just before it started due to incompetence and if this is how you treat people at this stage I’m glad we never became a full customer @Plusnet @plusnethelp #EpicFail #CustomerService #poorservice

  • Crystalgmcd1 Crissy (@Crystalgmcd1) reported

    @Plusnet has got to be the worse service I've ever used. Omg. Over a month now and no service after setting up account twice and taking 3 payments. Can you close this account now. #FedUp #ServiceSucks

  • V_2the_P Vanessa (@V_2the_P) reported

    Absolutely fuming, still no sim or even any response from you’re help team via email. Highly disappointed @Plusnet as a new customer this is not a good start. Still taken my money though hey 😡

  • stoduk Anthony Toole (@stoduk) reported

    @Plusnet When using online chat to discuss getting my mum out of her contract, after seven months of intermittent ADSL/phone service that you've not fixed, it was appreciated that your staff member ended the chat after an hour of getting nowhere. "We'll do you proud" my arse.

  • teamfloyduk Crazy Diamond (@teamfloyduk) reported

    @plusnethelp hi looking at SIM only deal on plusnet, can you tell me if you support Wi-fi calling, or if plusnet have a WiFi calling app please

  • louiseguillle louise (@louiseguillle) reported

    if you want shit wifi service and shit customer service go to @Plusnet lol

  • Alangray110 Alangray1 (@Alangray110) reported

    Plusnet is worst broadband provider in UK... please stay away plusnet

  • mike_askin Mike Askin (@mike_askin) reported

    @Plusnet what a joke!!! Don’t understand how you’ve won those customer service awards!!!

  • Sirbobbyliveson Tom Howarth (@Sirbobbyliveson) reported

    I’d recommend anyone thinking of using @Plusnet , to think again, I had no trouble with my broadband until I upgraded to their fibre option, better and faster they said, can’t pick up a signal in most of my house now, and it’s not a big house!

  • Chrisbrowny06 Chris Brown (@Chrisbrowny06) reported

    The worst broadband provider ever to grace this earth @Plusnet #CRAP

  • shaun_hastler Shaun Hastler (@shaun_hastler) reported

    @Liam_Potter_97 Plusnet dude I havnt had a. Issues in over two years this is the first major one typical right 👉

  • Terry79023669 Terry (@Terry79023669) reported

    @Plusnet The cowboy provider now has a new TV add claiming that plusnet does not have nasty surprises. WRONG!!!!!! 2 wks No service=No compensation=No reply from CEO been waiting 21 months but the bandits will not pay up, if that is not a nasty surprise I do not know what is

  • Alangray110 Alangray1 (@Alangray110) reported

    Plusnet: Worst provider I've ever experienced in my life. plusnet

  • samjgarforth Sam Garforth (@samjgarforth) reported

    My migration from plusnet to EE is complete. Disappointing that they don't support international travelers enough.

  • smallprintsfoto Donna Gray (@smallprintsfoto) reported

    @Angel_funding @Plusnet They used to rate so highly on customer service, but we have been sorely disappointed too lately. Hope you get it sorted out.

  • Alangray110 Alangray1 (@Alangray110) reported

    Plusnet is worst broadband provider in UK... please stay away plusnet

  • gerigeriking Geri (@gerigeriking) reported

    So my @giffgaff mobile internet is *way* better than my @Plusnet fibre broadband! My home broadband is so bad, my internet connection noticibly gets worse as soon as I get home and my phone connects to WiFi. Can't even watch Netflix properly as the connection keeps cutting out 🙄

  • Alangray110 Alangray1 (@Alangray110) reported

    Plusnet: Worst provider I've ever experienced in my life. plusnet

  • alexipop123 Alexandra Egan (@alexipop123) reported

    MASSIVE thank you to @SkyUK for sorting out my broadband and telephone line straight away, when wee were three months down the line with @Plusnet and had no luck. We are finally in the 21st Century!

  • Terry79023669 Terry (@Terry79023669) reported

    @Plusnet The Helpful+friendly staff in the TV add do not exist, I have been looking 4 them 4 the last 21 months, Im sure they cannot b on holiday that long. 2 wks No service=No compensation=No reply from CEO been waiting since April 2017 but this Bandit provider will not pay up

  • Context__ Context / Dr GM (@Context__) reported

    @Jake_Hanrahan @Plusnet Don't do it mate. Never thought I would say this but I actually can't wait to cancel Sky when I move house lol

  • Context__ Context / Dr GM (@Context__) reported

    @Jake_Hanrahan @Plusnet @SkyUK Don't do it mate. Never thought I would say this but I actually can't wait to cancel Sky when I move house lol

  • Jake_Hanrahan Jake Hanrahan (@Jake_Hanrahan) reported

    Hahaha this is brilliant. I was moaning at how bad the customer service at @Plusnet has become and now Sky swoop in.

  • StevenRajam Steven Rajam (@StevenRajam) reported

    My broadband situation has a resolution. The result is that @Plusnet @plusnethelp have provided the most frustrating customer experience I've had in nearly 20yrs of internet and you shouldn't touch them with a barge pole. Sorry folks, I wish it weren't true but I'm off to @SkyUK

  • StevenRajam Steven Rajam (@StevenRajam) reported

    My broadband situation has a resolution. The result is that @Plusnet @plusnethelp have provided the most frustrating customer experience I've had in nearly 20yrs of internet and you shouldn't touch them with a barge pole. Sorry folks, I wish it weren't true but I'm off to @sky.

  • JaySeaPea J (@JaySeaPea) reported

    @PedroiasFace Probably better off on Plusnet anyway. I've been with them for a few months with zero problems. BT had me dealing with the complaints dept within 1 week and 18 months of hell later the Ombudsman got involved. They were a nightmare from start to finish

  • plusnethelp Plusnet Help (@plusnethelp) reported

    @gary_barber Hi Gary, Whilst we can not offer dedicated support on VPN's, I can confirm that Plusnet Customers have previously used work VPN's from their home connections without issue. I hope this helps. Kind Regards, Alisdair

  • Alangray110 Alangray1 (@Alangray110) reported

    Plusnet is worst broadband provider in UK... please stay away plusnet

  • RShakeshaft1 Rob Shakeshaft (@RShakeshaft1) reported

    Absolutely made up with @Plusnet , called me to tell me my contract was ending and they were making my broadband bill SMALLER for the same package! That NEVER happens! Showing the other providers how it's done, can tell they're from Sheffield!

  • Lottesometimes NANANANA BATVAN 🦇 (@Lottesometimes) reported

    I got this shit to deal with every month. Honestly, I had enough and will loof for alternatives @Plusnet

  • Lottesometimes NANANANA BATVAN 🦇 (@Lottesometimes) reported

    I'm really fed up of your shitty service @Plusnet. If your direct debit mandate doesn't work and you don't send me a ******* notification AGAIN, don't throttle my connection.

  • Alangray110 Alangray1 (@Alangray110) reported

    Plusnet: Worst provider I've ever experienced in my life. plusnet

  • Millzillah O Jay 🐼✌🏻 (@Millzillah) reported

    @Plusnet what is with your actual bus stop connection, so bad

  • neganmemes egg (@neganmemes) reported

    I hate you Plusnet y9u can **** oFF

  • Alangray110 Alangray1 (@Alangray110) reported

    Plusnet is worst broadband provider in UK... please stay away plusnet

  • LouiseDonaghy64 Louise Donaghy (@LouiseDonaghy64) reported

    Seriously disappointed by @Plusnet and their installation service. It's just lie after lie. If you want the internet installed this century steer well clear

  • Alangray110 Alangray1 (@Alangray110) reported

    Plusnet: Worst provider I've ever experienced in my life. plusnet

  • WaisBashir Wais (@WaisBashir) reported

    @Plusnet @Ofcom On a call with customer service who informed me that it's not policy to guarantee connection or coverage and then hung up. Resolve! #broadband #serviceproviders #broadbandservice #internet #plusnet

  • Baa__lamb Mrs Bee (@Baa__lamb) reported

    @virginmedia Sorry guys I'm in a total strop with you right now so going to sulk quietly for a while and then decide whether to complain or just move to a better provider with decent customer service. Looking up ratings/ reviews for customer service. @Plusnet seem to have good reviews so far!

  • LukeCollins1905 Luke Collins (@LukeCollins1905) reported

    We have in writing from plusnet that an engineer was due to come to our flat today. Stop lying to us. I am now feeling very angry. Someone take responsibility for this horrendous customer service.

  • LukeCollins1905 Luke Collins (@LukeCollins1905) reported

    On the 15th Jan our engineer came. Yay. However, the router was not working. We spoke to plusnet and you told us you were unsure, but it could take 24 hours to get up and running. This made me nervous.

  • ricbake Ric Baker (@ricbake) reported

    Same problem recurs and the same process - fault check doesn't work - online chat says call - on hold music is appalling but have to wait and wait... must be an easier way to report faults! @plusnet @plusnethelp

  • MaxinePurdy Tesoros Gifts (@MaxinePurdy) reported

    Saving hundreds a year by changing my home phone and Broadband provider. Why haven't I done this before-it was so easy. Thank you Plusnet-really efficient service #MartinLewis @Plusnet

  • Integrity_Steve Stephen Whelan (@Integrity_Steve) reported

    @plusnet have been overcharging since renewing a contract several months ago. Apparently they can't access the account to fix the overcharge. However they have written to say that they're going to increase the cost, despite being in contract. #hopeless

  • Terry79023669 Terry (@Terry79023669) reported

    @Plusnet where is Andy Baker Plusnet CEO, he has kept my compensation 2 help pay 4 his expensive holidays. 2 wks No service=No compensation=No reply from CEO, been waiting 21 months but the Bandit provider will not pay up. CEO has applied 4 job at Ryanair they have same Policies

  • EarthNicks Earth plumbing (@EarthNicks) reported

    Never ever go with @plusnethelp they are complete a*******s offer you the world take money off you charge you double then don't care won't help won't refund Omg don't go near them only do something #plusnet

  • g_malvi Mr G Malvi (@g_malvi) reported

    @BBCWatchdog Still no internet from Plusnet. Was given 4 activation dates still no connection. Nobody seems to care. Please I need help!!!!

  • g_malvi Mr G Malvi (@g_malvi) reported

    @MartinSLewis Still no fibre. This is the 4th activation date I've been given by Plusnet managers . It's been over 1 month since placing my order. Please help! IM DESPERATE!!!

  • tedsplitter T M (@tedsplitter) reported

    @SkyUK We were with Sky but changed to @Plusnet because they claimed we'd get faster broadband. But they won't take the landlord's calls and insist he only contact @plusnethelp via social media. Just don't understand how they can't send someone round to fix it. It's been 3 weeks!

  • sci_twit -🦢SCI🦢- (@sci_twit) reported

    <SCI>watch ~ KCOM, RTF Networks, Virgin Media, Madasafish, TalkTalk Consumer and PlusNet are not reporting any broadband problems.