Plusnet Outage Report
Why is my Plusnet service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Plusnet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 20: Problems at Plusnet
Plusnet is having issues since 10:20 PM GMT. Are you also affected? Leave a message in the comments section!
Will Plusnet compensate me for the outage?
The recent Plusnet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Plusnet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Plusnet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (71%)
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Wi-fi (15%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (2%)
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TV (%)
Live Outage Map
The most recent Plusnet outage reports came from the following cities: Manchester, London, Maidstone, Newham, Leyton, Mansfield, Enfield Town, Derby, Glasgow, Royston, Birmingham, Brighton, Newcastle upon Tyne, Littlehampton and Leeds.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Internet | |
| Manchester |
Internet | |
| London |
Internet | |
| Maidstone |
Total Blackout | |
| Newham |
Internet | |
| Leyton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Rab Mittal
(@drcosmetic) reported
@Plusnet really slow and can’t carry out my nhs wfh please help me help my patients
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Charlotte Simon
(@charlotteksimon) reported
@Plusnet is webmail down? I can't access it (tried two different browsers) and also can't access your website to check the service status
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Paul Bird (#UTAG)⚒
(@pbird40) reported
@Plusnet Adam from customer service responded fast to me and went above and beyond to give me help and advice on a friendly and professional manner , thanks plusnet
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Ste Corcoran
(@TheSteCorcoran) reported
@Plusnet morning, I've upgraded the current package as my contract ends on 19/4. I've had an email to say new service will activate 17/4 & was just wondering if there's any way this could be put back to activate on the 19/4 instead? Cheers
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daisy lane
(@thatkiddais) reported
Is anyone else also having problems with @plusnet phone service? Both me and my dad are experiencing constant 'emergency calls only'. Half the day with no service is becoming the new norm! #plusnet
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steve
(@scroshaw) reported
@Plusnet My Plusnet contract is ending soon and I would like to port my existing Plusnet phone number to a new VOIP provider. They have asked a few technical questions regarding the current line. Are you able to help? Thanks.
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Courtney
(@Nugget_Courtney) reported
@WeAreOpenreach any chance your engineer can call so I can finally book in to fix my internet? We've been waiting for it to be fixed since last week and @Plusnet are just as useless.
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Edward Phillips
(@EdwardPhillips0) reported
@Plusnet My 4G has been down in NR13 for over a week. When will it be sorted?
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Ange 🦊
(@foxes1957) reported
@kazzaloveslife Plusnet .. no problems
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DKKINGDOM
(@DKKINGDOM_) reported
Being on hold for nearly half an hour is my favourite thing about @Plusnet customer services
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Louise Al-Rudaini
(@AlRudaini_Lulu) reported
@Plusnet They really are incredibly helpful and patient. I am not surprised at their award-winning customer service
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G-RACE
(@HamiltonG95) reported
The past few evening's, my @Plusnet internet is dropping out at the same time and for a long period. I'm so tired of this provider. Being locked into a contract sucks. #broadband
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Mick Fletcher
(@OldDitch) reported
Anyone else suffered from gmail rejecting messages from a hosted domain. I need to explain to support at @Plusnet how to tackle it as they are not showing much initiative
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Rabbi Richard Jacobi
(@RabbiRJacobi) reported
How is it that my daughter, just moved to central Canterbury, cannot get reliable mobile signal in her flat and cannot buy adequate internet speed from any provider to run her Zoom-based personal training business? Any thoughts @Plusnet @BTSopenreach @O2
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lisa frosdick
(@frozzy_lis) reported
@Plusnet I have just spoken to an advisor and I cannot believe how rude this gentleman was. He ended the call because I wasn’t happy with the price he offered. £54 a month I am paying for that kind of service. Absolutely disgusting.
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John Charlton
(@paraman31) reported
@kazzaloveslife Plusnet, been with them for about 8 years. No problems at all and good customer service.
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BeefyJackMcBeef
(@BeefyJackMcBeef) reported
@kazzaloveslife Plusnet, left TalkTalk as they were appalling, had no landline or internet, rang up & were just passed around the world, nothing done. Plusnet all UK based & you never feel hurried if talking to them.
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Edward Phillips
(@EdwardPhillips0) reported
@Plusnet My 4G has been down in NR13 for over a week. When will it be back?
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Maria gardiner
(@Mariagardiner) reported
@Plusnet Thanks for failing again on Roaming Plusnet. Shocking systems, nice people. No phone when traveling for a bereavement. AWFUL @thetimes
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Rob Harris
(@rharris_22) reported
@Plusnet we have just agreed to join BT from 27/04 and they said they can sort all the switching but we need to inform you. Is there anything specific you need or do we just cancel our direct debit from this date?
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ＡＬＡＮ 🐝💙
(@alan0669) reported
@kazzaloveslife Plusnet They're one of the cheapest suppliers if you stay in contract. Their support used to be world class, then BT. bought them. Support is still very good, but not as good as it was.
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Lauren Hurford
(@lozphie) reported
@Plusnet are there broadband issues in London SW15?? Our internet has been dropping in and out for two days now!
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AS
(@sarru001) reported
Hi @Plusnet, I mistook my contract day expiry as 14th April and logged in today to renew. Unfortunately it expired on 10th April. Could you please renew my previous contract or Cancel if it is not possible. I am currently out of UK and hence could not reach out to you over phone
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Nature Geek 💙☎️💛🇺🇦💙
(@katheri57095012) reported
@kazzaloveslife Plusnet. I had some issues initially but they sent replacement within 24 hours. Customer Services were great too. Not too expensive and I have good signal despite living semi rurally.
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fruit shuit connoisseur
(@copperchaos) reported
I’m at o2 network ***** now bye plusnet 👋 it’s not me it’s you and your lack of data coverage in germany and also my house
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BT
(@bt_uk) reported
@Nugget_Courtney HI Courtney are you a plusnet customer sorry ?
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Ben wilson
(@Benwils47884347) reported
@Plusnet Attitude of customer service was shocking. You have lost another customer. Avoid Plusnet.
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Courtney
(@Nugget_Courtney) reported
@bt_uk We have and they're useless. We're waiting for a bt engineer to call us (who have been just as useless, we have been waiting for said engineer since Thursday) but @Plusnet can't push the matter so someone here needs to help
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Jody B
(@_Jody_B) reported
@Plusnet hello, no service on my mobile, fault light on at router, can you shed any light on this please?
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Holly Bowler
(@HF_Universe) reported
@Plusnet I left you for a better mobile service elsewhere and took my number with me but am still getting emails saying my bill is £0. Please make it stop. I don't want to ring or speak to anybody, I just want it to stop.