Is Plusnet having an outage?

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

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Plusnet problems in the last 24 hours

Plusnet Outage Chart

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • Internet (69.84%)
  • Phone (12.70%)
  • Total Blackout (6.35%)
  • Wi-fi (6.35%)
  • E-mail (4.76%)

Plusnet Live Outage Map

Plusnet Comments

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Plusnet Issues Reports

Latest outage, problems and issue reports in social media:
  • Saammmoore
    Sam (@Saammmoore) reported

    @plusnethelp Thanks but you guys should really be focusing on keeping Loyal customers. I’ve referred plusnet to countless people over the last 4-5 years too. Genuinely feel let down.

  • Teewales1
    TINA (@Teewales1) reported

    @JGEllinson @wrexham @EE Same here. I’m on @Plusnet mobile but they use the EE network. I have reported it and waiting for a reply.

  • redmond337
    Lee Redmond (@redmond337) reported

    @virginmedia The problem appears to be that as they only got 2 days notice to move, they asked Plusnet to port the number but it got rejected due to Virgin Media closing the account the day after notice was given. Now the number is stuck. Not my parents fault.

  • laura_ponders
    ✨Laura H✨ (@laura_ponders) reported

    @plusnethelp broadband speed has been so slow the past few days (Sheffield), what’s going on?? #plusnet

  • TTFC2018
    Alastair (@TTFC2018) reported

    @plusnethelp Hi I have been trying for days to get BT sport on sky via plusnet... I was offered 1 month free on 1/7, ordered again on 16/7, then again on 19/7 via your call centre. I still have no bt sport and the last time I called I was on the line for over an hour. please help

  • johnbes88618796
    John Best (@johnbes88618796) reported

    @Plusnet Hi plusnet, I believe I have a bogus phone call charge on my account for a call I do not believe I have made. Have tried your normal routes with no luck. Feeling somewhat agrieved, hence the tweet! A little customer empathy would be appreciated.

  • MikeyB_
    ᴍɪᴋᴇ ʙᴀʀᴄʟᴀʏ (@MikeyB_) reported

    @Plusnet I need to cancel a SIM-only mobile contract that I've never used, but every time I try there's nobody to help. I'm forever on hold! Help!

  • ach_b
    ~🔹💙🌀ÃñGêŁ🌀💙🔹~ (@ach_b) reported

    Which mobile phone company do you consider to be the worst? #voting #mobile #vodafone #o2 #EE #three #plusnet #data #phonesignal

  • Seeingne
    Seeing. (@Seeingne) reported

    All these Fibre Broad Band offers, read the small print. £20 a month now; check the small print. £50 a month at end of offer. I pay £43 a month for fibre and phone constant for good service BB & Phone. GOOD service from Plusnet for me ! I will always pay for the best.

  • kemp_richy
    Richy Kemp (@kemp_richy) reported

    @Plusnet any chance you can sort my immensely slow internet out please Iv tried your suggestions and it’s still not working!! 3 weeks now

  • plusnethelp
    Plusnet Help (@plusnethelp) reported

    @Adriftinthewood @Plusnet Sorry to hear that John. I have checked the connection from our side and it is looking spot on. Can you advise if the problem with your connection is limited to wireless connections, or wired connections also? – Sammy

  • Saammmoore
    Sam (@Saammmoore) reported

    @Plusnet @plusnethelp been with you guys for over 4 years, just tried to renew my contract and was offered around £24 a month. Home page of your website shows new customers get £18.99 WITH £50 cash Back. Apparently as a loyal and existing customer I’m not eligible??

  • VoxPersona
    Melanie (@VoxPersona) reported

    @UKTV @virginmedia @davechannel @goldchannel @wchannel I Changed from @virginmedia to @Plusnet yesterday because @virginmedia have gone downhill and both in quality and customer service not to mention constant price hikes. Without @UKTV theres nothing left worth paying for.

  • ClareDavison10
    Clare Davison (@ClareDavison10) reported

    @plusnethelp If I want to send an ordinary text from my iPhone (to someone with an iPhone but no WiFi signal) I have to go to airplane mode to do so. When I do that at home Plusnet mysteriously does away with my phone signal so I can’t. Any suggestions please?

  • DamianRozenko
    Damian R. (@DamianRozenko) reported

    @plusnethelp not happy, my dad is paying for nothing to #plusnet service advertised by me #disappointed

  • DamianRozenko
    Damian R. (@DamianRozenko) reported

    @plusnethelp not happy, my dad is paying for nothing to #plusnet service advertised by me #disappointed

  • Sequined_Sinner
    C. (@Sequined_Sinner) reported

    @bt_uk @SkyUK @Plusnet absolutely shocking "service" from @TalkTalk since we moved from our old home. Took two weeks to set up an appointment then no one turned up! Now one year on no internet they book a service engineer and no one turns up!! They don't bother to inform me?

  • xinuxgamer
    zinuxgamer (@xinuxgamer) reported

    Internet access up and down last hour. Know dead as a door nail @Plusnet

  • bdylan61
    CW (@bdylan61) reported

    @Rosaliesmithxo @plusnethelp @Plusnet Think I'm getting the same issue.

  • thomasinamiers
    thomasinamiers (@thomasinamiers) reported

    @plusnet why do you make me pay your bills when our internet never works?

  • Terry79023669
    Terry (@Terry79023669) reported

    @Plusnet The challenge continues trying 2 get my compensation fromthis Cowboy provider. 2 wks No service=no compensation, been waiting 15 months. No friendly happy 2 help staff, CEO never replies, not 1 reply in 15 months, Im sure he must b embarrassed. Avoid plusnet at all cost!

  • cfc_wale
    Bridge News 📰 (@cfc_wale) reported

    On 19 July 2018, Justice Arnold granted an Order that will require the UK’s major internet service providers (ISPs) – including Sky, BT, Virgin Media, TalkTalk, plusnet and EE – to block and disrupt servers that host illegal streams of the Premier League’s matches. #EPL

  • BodyworkStudio
    Tanja Thunderratz (@BodyworkStudio) reported

    @natashalipman @TalkTalk I used Plusnet when I moved and had no problems. Bit of a long wait occasionally to talk to them, but they were always helpful. Any way you can ditch Talk Talk and switch supplier?

  • LouieBanks
    Louie Banks (@LouieBanks) reported

    @Plusnet I am going to cancel my direct debit, I am going to file a complaint, I am going to speak with Ofcom again, the ombudsman will be the next step. I’m going to speak with my lawyer if I am ever contacted by a debt collector. Why pay for a service that doesn’t work?

  • LouieBanks
    Louie Banks (@LouieBanks) reported

    @Plusnet my broadband is down for maybe the 10th time this year...

  • redmond337
    Lee Redmond (@redmond337) reported

    Porting landline number should be easy. @Plusnet failed my elderly parents who moved to retirement home and had to change providers as @virginmedia can't supply service Plusnet failed to request port so @virginmedia won't release number. @piersmorgan @Ofcom @margot_james_mp

  • duncanjnixon
    Duncan J Nixon (@duncanjnixon) reported

    @OmbudServices @Plusnet mobile are still ruining my credit score even though they never collected my direct debits, I’ve paid in full and I am no longer a customer! #fail #useless #avoidplusnet #plusnetmobilesucks

  • Swainswick
    Rob (@Swainswick) reported

    Now @plusnethelp @Plusnet are saying they have no contractual liability...ie exemption from Law of Contract as laid down in statute. The longer they procrastinate and contradict what they have previously written the bigger the hole they dig for themselves.

  • pauladam76
    Paul Adam (@pauladam76) reported

    @adele_pascale Lucky you, Ive been with Plusnet for what must be 15 years - never been sent anything :) (apart from bills obviously)

  • TroutMayfly
    Peter Conde (@TroutMayfly) reported

    Grrr! If Plusnet put as much effort into getting their email servers to work as they do telling me my mailbox is a bit big they might actually have a half decent email service as it is they don't and it isn't !

  • duncanjnixon
    Duncan J Nixon (@duncanjnixon) reported

    @BBCXRay @Plusnet mobile are still ruining my credit score even though they never collected my direct debits, I’ve paid in full and I am no longer a customer! #fail #useless #avoidplusnet #plusnetmobilesucks

  • duncanjnixon
    Duncan J Nixon (@duncanjnixon) reported

    @BBCWatchdog @Plusnet are still ruining my credit score even though they never collected my direct debits, I’ve paid in full and I am no longer a customer? #fail #useless #avoidplusnet #plusnetmobilesucks

  • duncanjnixon
    Duncan J Nixon (@duncanjnixon) reported

    @Plusnet mobile why are you still ruining my credit score even though you never collected my direct debits, I’ve paid you in full and I am no longer a customer and haven’t been for months? #fail #useless #avoidplusnet #plusnetmobilesucks

  • duncanjnixon
    Duncan J Nixon (@duncanjnixon) reported

    @Plusnet why are you still ruining my credit score even though you never collected my direct debits, I’ve paid in full and I am no longer a customer? #fail #useless #avoidplusnet #plusnetmobilesucks

  • crocodilecastin
    castingdirectors (@crocodilecastin) reported

    Let’s see if plusnet call today ...it’s almost funny now ... there should be an award for worst customer service . Plusnet would win hands down .

  • leipreachan
    T:ema (@leipreachan) reported

    What a nice surprise. I can't get @Plusnet sim-cards because I'm UK resident for less then three years. Why not ten years? Should I drive Lamborgini for five years to use your service?

  • Swainswick
    Rob (@Swainswick) reported

    You wouldn't believe how stupid @Plusnet can be...they have cut my services whilst in the middle of dispute resolution. They are claiming £1, I am claiming £75 PLUS another £25 for today's actions.

  • inayellowshirt
    Martin Pollard (@inayellowshirt) reported

    @Plusnet So disappointed with your business support on the business broadband line I upgraded to fibre yesterday. Totally dismissive and unhelpful with the router settings we needed. I've gone from someone who found your service great, to one that will now steer clear.

  • piperschilli
    chloe ~ 8 DAYS (@piperschilli) reported

    lowkey the wifi in my house has gone really bad and i think it's bc my nan yelled at virgin on the phone that she'll join plusnet so they've just fucked our signal strength

  • KF__xo
    Katy (@KF__xo) reported

    Plusnet is so shit at the moment!

  • Matteo_Porro
    Matteo Porro (@Matteo_Porro) reported

    With a quick search on Google I saw that dozens of others have had the same issue. What is going on @Plusnet @plusnethelp?

  • shinyperson
    Max (@shinyperson) reported

    @J1mner Our Plusnet box was SO unreliable! I was looking at the switch, I’ve ran out of network ports on my TP-Link one, and would like not to have PoE injectors all over the house. If it comes recommended I’ll go for it! USG worth the investment over the ISP’s one?

  • RGeake
    Russell Geake MAPM (@RGeake) reported

    @Plusnet just spent 15 minutes on hold and your CSR hung up on me as I was explaining the problem. #irritating #badservice #youscrewedupyoufixit no broadband #breachofcontract

  • fshoesmith
    Frances Shoesmith (@fshoesmith) reported

    It only took 4 @plusnethelp people 45 minutes of phonecall to deduce they'd switched us to #fibre a week before we move to the new house, leaving us broadbandless here. Now sorted but that's #Plusnet way down in my estimations just after signing a new contract.

  • Kubxca
    Albert Kubxca (@Kubxca) reported

    @Plusnet you have me waiting for ages on the phone to give me the money you have been taking for over 2 years for fibre broadband you never supplied (is 2mbps fibre!) and then you tell me you cannot help. Disgraceful

  • RShuffle
    Shuffle (@RShuffle) reported

    @Yorkshire_Grit @Plusnet Their CS is good if you get problems, and on a long line that's the most important thing I've found.

  • Yorkshire_Grit
    Yorkshire Gritters⛄️ (@Yorkshire_Grit) reported

    @RShuffle @Plusnet I’ve had plusnet which wasn’t too bad so might see their deals

  • Adriftinthewood
    John Main (@Adriftinthewood) reported

    Ah @Plusnet why is your service so poor? I'd expect as an internet service provider and part of the BT Group I'd have thought you'd at least be on a par with BT but sadly you're worse than Virgin.

  • Qu4dM0nk3y
    QuadMonkey (@Qu4dM0nk3y) reported

    Well, @mari3clair3 and I still have no broadband thanks to the absolutely terrible service provided by @Plusnet @plusnethelp #poorservice #badservice #nooneisproud #nointernet #shambles I'm not sure what awards your customer service team won but it wasn't for customer service...

  • Rosaliesmithxo
    Rosalie (@Rosaliesmithxo) reported

    @plusnethelp Disgusted with @Plusnet, decreasing my broadband speed to trap us into having to pay extra for fibre. Paying for a service and not getting one!! Award winning service? Good joke #plusnet #internet #robbed