Plusnet Outage Report
Why is my Plusnet service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Plusnet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 29: Problems at Plusnet
Plusnet is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Will Plusnet compensate me for the outage?
The recent Plusnet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Plusnet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Plusnet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (70%)
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Wi-fi (15%)
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Total Blackout (7%)
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E-mail (5%)
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Phone (2%)
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TV (1%)
Live Outage Map
The most recent Plusnet outage reports came from the following cities: Liverpool, London, Middlesbrough, Finchley, Cardiff, Cambridge, Sudbury, Cricklewood, Bristol, Sevenoaks, Croydon, Radlett, South Shields, Sandhurst and Glasgow.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Wi-fi | |
| London |
Internet | |
| Middlesbrough |
Internet | |
| Finchley |
Internet | |
| Cardiff |
Wi-fi | |
| Cambridge |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Sally Jane
(@Sally_Jane_99) reported
@Plusnet Sorry if this is the wrong place, but trying to report that my landline is down. No mobile signal either so cant text - website said use Twitter
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Andrew 🇺🇦
(@n0rbie) reported
@Plusnet when will you support IPv6?
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Sally Jane
(@Sally_Jane_99) reported
@Plusnet Trying to report a landline fault (no dialtone) & have no mobile signal so can't text which seems to be the only option on the website. No chat or email details that I can find
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Gautam Mehta
(@drgautammehta) reported
@Plusnet I’ve been waiting over a week for my SIM… no mobile service, despite being NHS doctor and needing my phone for work. Terrible service!
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Plusnet
(@Plusnet) reported
@cmdshiftfour much quicker.) Are you still having problems with your signal? Regards, Emily Plusnet Leeds
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mrparker666
(@mrparker666) reported
from
New Milton, England
infuriating system outage page shows everything is ok when clearly they switched the net off at 2 a.m. for some reason ? #plusnet
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Ann Alexander
(@wishyann) reported
@Plusnet Can Kayleigh help me? My number and service changed to Plusnet yesterday but I haven't received my sim yet. Can't make or receive calls to call you and my twitter msge hasn't been replied to yet. Please help
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Richard Swain
(@Rchrdswn1975) reported
@Plusnet I have a question as a bluelight card holder, what are the deals for broadband and fibre as I have the bluelight card app but have been informed by a customer advocate that there are no deals?
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David Campbell
(@djc22) reported
@three_broadband how much longer do I have to suffer while your engineers work on a mast??? My house runs on Wi-Fi. It now can’t! 6 years with plusnet without missing a beat, 3 months with you and everything falls apart. I can’t even get a signal in every room!
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David Campbell
(@djc22) reported
@ThreeUK how much longer do I have to put up with a rubbish network while your engineers work on a mast??? My house runs on Wi-Fi. It now can’t! 6 years with plusnet without missing a beat, 3 months with you and everything falls apart. I can’t even get a signal in every room!
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David Campbell
(@djc22) reported
@ThreeUKSupport how much longer do I have to put up with a rubbish network while your engineers work on a mast?My house runs on Wi-Fi. It now can’t! 6 years with plusnet without missing a beat, 3 months with you and everything falls apart. I can’t even get a signal in every room!
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SB 🇯🇲
(@simonesimssim) reported
@Plusnet is the worst broadband provider!! Constantly slow speeds or no internet at all! DO NOT SIGN UP WITH THEM ! You’ve been warned.
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Cosmic Spacehead 🇺🇦
(@CosmicSpacehead) reported
Going on a money saving bender. Gym - cancelled £33/m saved Phone - EE at £27 to Tesco £12 for the same thing. £15/m saved. Internet - BT at £46/m to Plusnet £27/m for the same speed. £79/m saved, with no loss of service considering I never bothered going to the gym. Lol
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thestoryofalovedlife
(@ofalovedlife) reported
@plusnet are the worst company we have ever dealt with. Our connection got cut off without us cancelling it and we have been charged over £200 cancellation fee. Why should we pay when we didn't want to cancel in the first place... Z
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Hope 🕷✌
(@Hope_Baxter) reported
Haven't had Internet all day, anyone else having issues with @Plusnet
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cookingincornwall
(@cookingincornw1) reported
@Plusnet Sorry still need help didn’t see reply
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Simon Costigan
(@Simon_Costigan) reported
Just listening to @astro_timpeake on @RadioX he can get WiFi in space he’s certainly not using @Plusnet like me I can’t get a signal 2 feet from the router! #space #radiox #WiFi
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Sheila Freeman
(@Skellyfree) reported
Seeing as @JohnLewisRetail and @Plusnet think 3 months down the line, illegally deducting money from an ex-customer on pension credit is fine, I have sorted it myself, from helping mum to claim the fees back from her bank. Try and challenge, we'll see you in court. Charlatans!
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oldman
(@xOldmanpete) reported
@Plusnet every night the WiFi goes down WA11 area, been like this for the last 3 weeks but when I go to tweet about it, it starts working.
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Strategic-Planet
(@StrategicPlanet) reported
@OpenreachHelp and @Plusnet your engineer failed to turn up for a booked appointment today. I am now without broadband and cannot get a definitive answer as to what is going on and when my internet will be restored. Why is your customer service so poor?
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shaun
(@costaaircon1) reported
2 they clearly don’t care and i hope they would be as lenient. With you’re money as they are mine. It’s actually not about the money it’s about how they treat people . Please stay away from #plusnet clearly no morals Yorkshire, really what lying not last time I checked!
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ZachAndThat
(@ZachAndThat) reported
Thank **** I changed from Virgin to PlusNet. Virgin are virgins. #VirginMedia
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richard anderson
(@_RAnderson) reported
@plusnet I've had a 'why did you leave' email from you. The links in it are wrong - the email doesn't have a live link from "start the survey". And if I follow the 'Can't see this email" route it opens in a browser and the "start the survey" link still doesn't work.
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dk
(@david62u3) reported
@Plusnet so signed up to a guarantee min of 17.3mbps, had issues with speed so now plusnet changed my contract to 11mbps! That's wrong surely.
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Kris Lord
(@krislord) reported
@Plusnet I got it sorted, issue was I was the order in which I did things. Changed eero first then plusnet hub and that connected. Apparently eero needed to still have internet access when enabling PPPoE mode.
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Mark Hodgson
(@dmarkhodgson) reported
RT @MSE_Deals: Right now you can get 12GB of data, unlimited calls and texts for just £4.50 a month from Plusnet 👇 Shame they don't support short code texts, often used for security verification or customer feedback. Left them for that reason alone. Price isn't everything.
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cookingincornwall
(@cookingincornw1) reported
@Plusnet Can I have a transfer service put on my phone
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k0x
(@k0xak) reported
@Plusnet @n0rbie How much do you charge for dial-up service?
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David Evans
(@evanshelpus) reported
@Plusnet very disappointing in service received today. You’ve had someone attend my 78 year old mother leaving her with no internet by performing a reset on a router and back to factory with no devices unable to connect after leaving and then not answering calls to return.
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Karen Watton
(@watton2_karen) reported
10 days now @Plusnet with no signal in the bedroom, is this really acceptable????