Plusnet Outage in London, England

@Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?

Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet

I thought customer service couldn’t get any worse until I dealt with @Plusnet @plusnethelp

@Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.

I thought customer service couldn’t get any worse until I dealt with @Plusnet @plusnethelp , several messages and dm but still no reply

@Plusnet @plusnethelp customer service a joke

@Plusnet @plusnethelp I took out broadband with you 8 months ago , there was a gift card as part of the deal , so far no card, I’ve messaged you before on here but no response , thought you were good for customer service

@BibiLynch @plusnethelp We all know Virgin have **** customer service, but Plusnet run them a very close second. Recently two friends (you make three) have been totally ****** over by them.

@VirtualAstro No problems on my Mac (on plusnet)

@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.

@Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????

@plusnethelp Having been told by you FIVE separate times that line is all clear, how can I be sure this is the truth now? I am fed up of phoning my new provider to verify what Plusnet tell me..incredibly poor service and a lack of attention to detail.

@Plusnet the operators aren’t helpful at all and with all my bank details my name and my address I cannot cancel my internet.. what are the options ?

@Plusnet Dear Plusnet, I’m moving my place and unfortunately I don’t have access to my old email which was used to register to your broadband service. I cannot get into my old email and therefore I cannot get user name and password to my plusnet accout. What is the solution?

@icklenellierose My rental house has Plusnet and it is very unreliable, constantly dropping out for no reason. They’re not as bad as EE (in my previous rental), but still pretty poor. It could just be a case of you need a new router.

@plusnethelp @Plusnet I’ve had no broadband for over an hour here in E9, is there anything I should know? I’ve tried turning on & off etc. HELP!

@Plusnet @plusnethelp No internet for 24 hours. What is going on #plusnet? These problems crop up every now and again with this internet provider and this is going to be the straw that breaks the camels back.

The worst part of having a problem with @Plusnet is having to listen to @rihanna while waiting for support.

The worst part of having a problem with @Plusnet is to have to listen to that music while waiting for support.

@Plusnet so much for your customer service you bang on about. Placed order for broadband on 13/10 on your advice as would be ready within 10 working days. Now you say it will be 11/11!! We need to work from home! Complaint been ignored. Utter shambles. Complaint to @Ofcom next

@alicemclocky we were on plusnet in second year, we set it up ourselves independently of the landlord and never had any issues!! and it was the cheapest one we found as well, we only paid like £20 a month

@Plusnet can someone get in touch about broadband? Ours goes down multiple times a day. Flashing orange light on the router.

Why does Plusnet always slow down my speed at 5pm every single day to a crawl so you can't do anything. Not even watch a 12 minute YouTube video at 360p and it probably won't even do 144p. Browsing takes a year to load anything. Seriously, why are they so bad just at 5pm?

@Plusnet is there an issue in the York area with internet? Our broadband isnt working.

@Plusnet another line rental increase for my mobile phone - your ***************. How do I cancel my contract please?

@asda_mobile anyone having problems after the migration to Vodafone checkout plusnet (EE). They're doing a 10gb and unlimited everything. 30day rolling. Just text PAC to 2732 to take your number with you.

Good old @Plusnet - had an issue with my broadband speed, contacted it on here, Anoush got back to me (config issue, apparently), much faster now. All sorted professionally in less than half an hour total - 👍 #ThatllDo

@BronteSchiltz We're with Plusnet and we've had very few issues! When our internet speed went down because of line issues they sent a repairman out as soon as they could and he was brilliant and even gave us a heads up that fibre was going to be in our area really soon. Highly recommend.

@virginmedia Anyone have any suggestions of an alternative to this terrible company? Anyone tried Plusnet Broadband?

Dear @martinstanford I just listened to the advice about routers. I use @Plusnet who are great. I never use a pre configured route supplied by an ISP and only use @DrayTekUK routers. I frequently check it for firmware updates & only allow my list of MAC addresses #JerseyBread