Plusnet Outage Report in London, England
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If you are having issues, please submit a report below.
The latest reports from users having issues in London come from postal codes NW6, SE14, EC1N, SW8, SW9 and NW10.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in London, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (67%)
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Wi-fi (15%)
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E-mail (8%)
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Total Blackout (8%)
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Phone (1%)
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TV (1%)
Live Outage Map Near London, England
The most recent Plusnet outage reports came from the following cities: City of London, Croydon, London, City of Westminster, Hampstead, Hackney, Islington, Harringay, Southwark, Paddington, Hounslow, Newham, Hammersmith, Greenford and Stanmore.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Internet | |
| City of London |
Internet | |
| City of London |
Internet | |
| City of London |
Internet | |
| Croydon |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near London, England
Latest outage, problems and issue reports in London and nearby locations:
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Tandleman
(@tandleman) reported
from
Poplar, England
@Plusnet email has been down all day. Great. Next update tomorrow doesn't bode well.
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience
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Steph 🍻
(@stephpb) reported
from
Camden Town, England
@Plusnet , unfortunately @WeAreOpenreach weren’t able to confirm that we have an appointment, just rather enigmatically that they’ve ‘been in contact’ with you. This contact wasn’t flagged when I was on the phone to you earlier trying to confirm appointment. Can you help?
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Sir Alex of the Knight 🏳️🌈🇪🇺♿💙
(@LinJaneThe2) reported
from
London, England
@plusnet I am having increasing problems watching videos. This has been going on for a while, can't even watch one on here without it stopping at least twice during a 2min video. Have tried resetting hub and clearing up phone, doesn't make any difference. Help?
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet
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Napoleon
(@NW6Penguin) reported
from
Camden Town, England
@Plusnet my broadband is not working. Flashing orange. Has been since yesterday. Any known network outage?
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Martin Woodward
(@MartinWoodward2) reported
from
Kingston upon Thames, England
@lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.
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✌🏻Moofie✌🏻
(@MusicMoofie) reported
from
Bromley, England
@TelevisionGold @TVCatchup I used to have Plusnet when I lived in Glasgow and never had a single issue, and I used their own router and had Sky towards the end of living there
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Dame C 🧙🏼♀️
(@DameClaraM) reported
from
Bromley, England
Not a good start to the day when your Internet connection goes bonkers. I hate trying to unravel tech. But @Plusnet support were great. Phew.
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29
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Angeline Clean
(@NortysTweets) reported
from
London, England
Recently moved. Cancelled my broadband with #plusnet. If you don’t pay up the contract in 14 days, your account sent to collection agency. No discussion available, no chance of a discount. £140 to terminate…..
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Mr H 🦡
(@EngHanrahan) reported
from
Walthamstow, England
@Plusnet hey guy, my adsl speed dropped to 2mb yesterday and now it won’t connect at all, would you be able to help?
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Tasha Fine
(@branat01) reported
from
Enfield Lock, England
@Plusnet live in thebarnet EN4 area. Been told by you that issue in the area. No broadband and landline down was told be all will be back up and running by Thursday but can you guarantee this!!!!
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Jo
(@Jo48651873) reported
from
Islington, England
@Plusnet the internet stability has been dreadful for 2 days really disrupting my job what’s going on
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Ben Smart
(@BenSmart1) reported
from
Watford, England
Hopefully @Plusnet spend less time painting big dogs on hills and more time improving their terrible, terrible internet speeds.
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Tasha Fine
(@branat01) reported
from
Enfield Lock, England
@Plusnet @plusnethelp @Plusnet live in the barnet EN4 area. Been told by you that issue in the area. No broadband and landline down was told be all back up and running by Thursday but can you guarantee this!!!!
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Tandleman
(@tandleman) reported
from
Poplar, England
@Plusnet Great service for a problem that occurred yesterday. Prompt and hopefully the new router solves the problem. Will let you know. 👍
-
Steph 🍻
(@stephpb) reported
from
Camden Town, England
@OpenreachHelp @Plusnet It’s a business and there is apparently an issue at your end. An issue that lets plusnet arrange appointments that you guys are never going to show up to. Really shocking that it’s taken almost 2 months to get nothing.
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Tasha Fine
(@branat01) reported
from
Enfield Lock, England
@Plusnet @plusnethelp 5th time this year I've had to call you due to issue with wifi/broadband/phone line. No WiFi/no Internet/no land line connection since Tuesday afternoon! I think it's time to terminate and find a new provider! Awful service
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Suffering a @Plusnet outage in KT3 @plusnethelp
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Marion
(@marionofnorwich) reported
@Plusnet getting frustrated as no mobile service on two phones for two days. Feeling marooned! Can we have some help please?
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Stephen paul
(@nextgenste) reported
Plusnet well what can I say I have been a loyal customer for 9 years and the past few years everytime I renew my contract my broadband gets less and less, I pay for 80/20 and I get now 55/10 instead of 77/19. Won't be renewing.
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Xlibris1
(@Xlibris1) reported
@johnlewishelp How do I cancel John Lewis Broadband contract (aka Plusnet) ? What is the notice period and are there cancellation charges?
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Paul
(@PaulC256) reported
@Plusnet Shocking customer service. Was told around 25th Sept I couldn’t get a cheaper deal to renew my broadband and went on their website today and found a cheaper deal for the same speed! Can’t speak to anyone as the lines are always busy. @PlusnetOfficial #disgraceful
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RFB
(@rfbrfb7) reported
@Plusnet Are you sure about your “Award winning customer service”. If true the competition must’ve been pretty awful or non existent.
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CookieDohGirl
(@CookieDohGirl) reported
@Plusnet I've had no mobile signal in the CA7 area for days now - any ideas what the problem is and if it is being sorted out?
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Bridget Chapman
(@BridgeeCee) reported
@Plusnet Confirmed. The engineer just didn't turn up. It's 2nd time I waited in for an engineer sent by @plusnet who didn't turn up. No one tells you. No one apologises the hours of your time wasted completely unnecessarily. No one says "This is unacceptable. 16 days? Now we will fix it."
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Andrew Evans
(@snavEwerdnA) reported
Having ruled everything else out now, this seems to be an issue with @Plusnet; any clarification on why @google services aren't peering correctly (and judging by the help forum, not for the first time), guys?
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Alchemical Films
(@AlchemicalFilms) reported
@Plusnet we have had no updates from you regarding moving our service, nor delivery of the new router. Please update ticket 227495641
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Xlibris1
(@Xlibris1) reported
@johnlewishelp How do I cancel my broadband (aka Plusnet) contract?