Plusnet Outage in London, England

Never thought I’d say this but terrible service from @Plusnet this week. Online chat / help is constantly down, order not delivered and no update. Usually so good.

Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet

@sunny_hundal Plusnet good for me here in E9. Very reliable, good customer service. Probably not the cheapest but I’m pretty happy overall.

@Plusnet what APPALLING customer service! Ordered 8th May, today you tell me the order was cancelled... With another TWO WEEKS until I'm connected. Leaving me without phone/Internet... NOT GOOD ENOUGH

@Plusnet once again absolute incompetence - February issues still not resolved and now a new one! #disappointed #poorcustomerservice

@aggettchills @Plusnet @plusnethelp Ask @BorwickBitches for help

@Plusnet no point trying to get through to Plusnet award winning service because they are all playing games hohoho

@Plusnet No this is how excited I am to get through to your award winning customer service

@Plusnet not happy your not got anything on your web site about you having problems ie not being able to send text we have to call you to find out. I really not pleased and will be switching asap. this has been going on all weekend and now today crap service 15 mins on hold

@Plusnet Are you having problems again unable to send any text to anyone this happened at the weekend hope this not a on going problem as a carer I need this service or I will have to switch

@Plusnet I’m here wishing I wasn’t on hold for 40 mins trying to get through to Plusnet’s technical team!!! Absolutely disgraceful customer service

@plusnethelp I can’t get any of your fabulous help, as life’s too short holding on for someond to answer. Not good, Plusnet. What’s happened to your online chat option. I need assistance from your tech colleagues - PLEASE!!!!!!!!!

So we’re on day 5 of no internet. Can’t watch the telly because that’s through the internet. Can’t do work because I can’t even tether from my phone the signal is that bad. And @Plusnet still INSISTS they’re actually providing us with what we’re paying them for. Abysmal.

We tell them we want out of the contract - we were away during the 2 week grace period and have proof so let us out for free. Nope, we have to pay £140 even though they are not providing us the service we’re paying for! Brilliant, @Plusnet. Just brilliant.

We joined @Plusnet @plusnethelp on 16 October and left the country on 18 October. Arrived back 30 October. For the next week, we dealt with terribly slow speeds but let it slide because we thought the connection was settling down.

@plusnet Your service is disgusting I've been holding on this phone line now for 1 hour. Your pretend online service is just that..pretend.

@Plusnet your customer service is awful. Been on hold for 1 hour 46 minutes to cancel an engineer visit. Your customer service rep hasn’t been trained in how to cancelit so has to put me through to your tech team TO CANCEL AN ENGINEER COMING. Get better.

@Plusnet seriously the service has been awful for weeks. No internet/some internet/occasionally good internet and then nothing for days. And the fact it doesn't work between rooms in a two room flat is frankly shit. That's all.

@BTCare No, I won’t test my line as I don’t have a phone: I was just trying to explain it may be a bigger problem to the original poster. I’m Plusnet.

@Plusnet our internet still isn’t fixed, almost 4 days after the issue was logged, and call times at 45 minutes. This isn’t good enough, guys.

@virginmedia Yes but ironically only relating to trouble with logging in to My Virgin Media. Honestly the service visit shocking at the moment. I was going to work from home tomorrow but I don't think I can now. Seriously looking at @SkyUK, @talktalk, @plusnet and others now.

@virginmedia Yes but ironically only relating to trouble with logging in to My Virgin Media. Honestly the service visit shocking at the moment. I was going to work from home tomorrow but I don't think I can now. Seriously looking at @sky, @talktalk, @plusnet and others now.

@Plusnet worst #CustomerService I have ever experienced. #longest wait time ever!! #london @plusnethelp #broadband #WiFi #Ridiculous

@DarrenPRedick @Plusnet Well if you fix the height of that office chair he might stop shouting out you? Who is this Cyanne bird anyway - and can she fix the printer?

@thepsi @aaisp @zeninternet @plusnethelp Timings great... just got my Plusnet invoice! And still no service updates!

Why are so many ISPs scared to acknowledge faults? BT/Plusnet and openreach DSL lines as a whole seem to be down across London and only @aaisp and @zeninternet seem to have acknowledged. Plusnet/bt as of writing this say everything is fine according to status.

@Plusnet Hey guys, Is connection running okay? We just went down at 11:29ish, calling business support and it's 60 mins waiting queue. Kind of worried. Usually you answer right away. Please let me know.

@StopFundingHate @DFS @bt_uk @Plusnet @Homebase_uk @IcelandFoods @ImagineCruising @LidlUK @DWP @EventimApollo @DanceConsortium @KaiserChiefs @zsllondonzoo @MercuryHolidays @SamuelWindsor @nectar @AskHalifaxBank I'm writing in protest against your advertising in the Mail. It's a vile publication with a history of support for fascism, and a current agenda just as bigoted. It doesn't deserve your support. Please stop funding hate and spend your budget elsewhere.

@Plusnet I believe I should be able to get 4G on my phone but I never do. Do you need to activate it or something? Thanks

@Plusnet 30 minute wait time on customer service line?!?!

@ianmhowarth @MoneySavingExp @Plusnet That’s one I never get tbh. MSE always tells you to go to your cheapest forecourt which in principle I agree with but if I’m running low on petrol but not going past the cheapest one I’m not gonna make a special journey costing time, money (& the environment). Better to pay more!

@Plusnet dead phone line and your website line check doesn’t work. 10minute wait times on support calls. I thought your customer support was “award winning”

@PellicciN @TalkTalk @bt_uk @SkyUK @Plusnet Logged into the router tonight and it shows it’s connected at 66.4 down and 20 up which is great, speedtest app still shows +-54MB though even when I change between test servers.

Hey broadband guys @TalkTalk @bt_uk @SkyUK @Plusnet . Help me understand this. I’ve just had TalkTalk installed and getting 54MB down and my neighbor in the same apartment block is with BT and getting 67MB. Why such a difference if we both on OpenReach infrastructure?

@Plusnet great, easy renewal, paying less getting more and brilliant Customer service. Frightening how difficult it was to get costings out other companies for a simple fibre line so stayed put and new Wifi Box thrown in for good measure.

@respros I've been having PlusNet issues since midnight last night, not resolved as of when I left for work. Could be linked?

And by the way @Plusnet, this had to do with you, I cancelled the service 40 days ago, you emailed me acknowledging the cancellation and still, you took over 50 quid from my bank account today.

@PriskMark @powerportraits @plusnethelp @Plusnet 1/2 So I have managed to get additional technical information: Report shows capacity issue on SFBB00030361 due to be resolved 13/07/2018. It is one of four vlans on this particular head-end. Unfortunately all are running hot, so there is not option at present to move the circuit.

Extremely disappointed by @Plusnet customer service. Unprofessional internet provider

@Plusnet Fed up with you telling me that I had to stay with them until 2021, charging me £30/month when I can get same service for £24. Never got a contract saying that I would be bound until 2021.. I just want to leave without penalty. Now the joker said £200 fine for leaving.

@Ofcom Fed up with @Plusnet telling me that I had to stay with them until 2021, charging me £30/month when I can get same service for £24. Never got a contract saying that I would be bound until 2021.. I just want to leave without penalty. Now the joker said £200 fine for leaving.

@trussliz @BorisJohnson @trussliz We have fibre up to the house but not connected !!! Does that mean we have to wait until 2025 All my kids will have left home and their #education will not be helped !! My work is already affected with such slow broadband from @plusnethelp @Plusnet

@Plusnet Waiting over 2 yrs 4 my compensation but Cowboy CEO will not pay this Cowboy provider answers 2 nobody and will fleece new victims every day, do not become their next victim. 2 wks No service=no compensation=No reply from CEO=Zero customer service. Avoid Plusnet Cowboys!

@Plusnet is there a problem in lanarkshire with the broadband

1/ Had a really awful experience trying to cancel a mobile account with @Plusnet today on behalf of my elderly father, who suffers from Parkinson’s disease @ParkinsonsUK - he has never used the phone, they repeatedly refused his requests to cancel because he struggled with...

Seriously the service by @Plusnet is atrocious ... held on the 📞 for 1 hr 20 mins then when someone did pick up they put the phone down! Is this how you serve your customers!

@virginmedia can you please explain why, as an existing customer I have to £45 for broadband and new customers pay £33 for the same service #timetochange #NoDeal @Plusnet @Sky10mbps

@dieseljack3 @plusnethelp Exactly Jackie! I had the same thoughts just this week. Not only have I found their Technical Support to be useless but some of the agents have an attitude problem. This is the second time I’ve been with PlusNet & less than impressed with their customer service. Nothing’s changed