Plusnet

Plusnet Outage Report in London, England

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The latest reports from users having issues in London come from postal codes NW6, SE14, EC1N and SW4.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in London, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in London, England 01/28/2026 11:45

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near London, England

The most recent Plusnet outage reports came from the following cities: City of London, London, Newham, Harringay, Southall, Southwark, Paddington, Muswell Hill, Edgware, Hackney, Hammersmith, Poplar, Watford, Croydon and City of Westminster.

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City Problem Type Report Time
United KingdomCity of London Internet
United KingdomLondon Internet
United KingdomNewham Internet
United KingdomHarringay Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near London, England

Latest outage, problems and issue reports in London and nearby locations:

  • NortysTweets Angeline Clean (@NortysTweets) reported from London, England

    Recently moved. Cancelled my broadband with #plusnet. If you don’t pay up the contract in 14 days, your account sent to collection agency. No discussion available, no chance of a discount. £140 to terminate…..

  • branat01 Tasha Fine (@branat01) reported from Enfield Lock, England

    @Plusnet @plusnethelp 5th time this year I've had to call you due to issue with wifi/broadband/phone line. No WiFi/no Internet/no land line connection since Tuesday afternoon! I think it's time to terminate and find a new provider! Awful service

  • branat01 Tasha Fine (@branat01) reported from Enfield Lock, England

    @Plusnet live in thebarnet EN4 area. Been told by you that issue in the area. No broadband and landline down was told be all will be back up and running by Thursday but can you guarantee this!!!!

  • BenSmart1 Ben Smart (@BenSmart1) reported from Watford, England

    Hopefully @Plusnet spend less time painting big dogs on hills and more time improving their terrible, terrible internet speeds.

  • DeliciousLegacy The Delicious Legacy Podcast (@DeliciousLegacy) reported from Ealing, England

    Is Plusnet down? Don't have internet tubes in West London!!! Anyone else having probs? #Plusnetdown #internetdown #westlondon

  • RossMatthewGat3 @RossMatthewNorthLondon.com (@RossMatthewGat3) reported from Camden Town, England

    @Plusnet - I enjoy being a customer of your's but I what don't enjoy, when I am having to account for every penny at the moment due to being in between jobs, is being presented with a Bill which is two months worth of usage. It is *so important for companies like yourself to get

  • MusicMoofie ✌🏻Moofie✌🏻 (@MusicMoofie) reported from Bromley, England

    @TelevisionGold @TVCatchup I used to have Plusnet when I lived in Glasgow and never had a single issue, and I used their own router and had Sky towards the end of living there

  • LinJaneThe2 Sir Aleks (They/Them) 🏳️‍🌈🏳️‍⚧️🇪🇺♿ (@LinJaneThe2) reported from London, England

    @Plusnet Wonder if you can help. Unable to access my Plusnet Hib Manager. WiFi working fine, have reset it to check. Just keep getting connection has reset page. Please could you check this for me. Thank you.

  • DDIGITALMEDIA David Neil Robinson (@DDIGITALMEDIA) reported from Ealing, England

    @Hambert06 @Plusnet Mines just gone down, no handshake with their systems, web page not working on phone signal either.

  • branat01 Tasha Fine (@branat01) reported from Enfield Lock, England

    @Plusnet @plusnethelp @Plusnet live in the barnet EN4 area. Been told by you that issue in the area. No broadband and landline down was told be all back up and running by Thursday but can you guarantee this!!!!

  • LinJaneThe2 Sir Alex of the Knight 🏳️‍🌈🇪🇺♿💙 (@LinJaneThe2) reported from London, England

    @plusnet I am having increasing problems watching videos. This has been going on for a while, can't even watch one on here without it stopping at least twice during a 2min video. Have tried resetting hub and clearing up phone, doesn't make any difference. Help?

  • tandleman Tandleman (@tandleman) reported from Poplar, England

    @Plusnet Great service for a problem that occurred yesterday. Prompt and hopefully the new router solves the problem. Will let you know. 👍

  • sarahpilates Sarah Pilates (@sarahpilates) reported from Camden Town, England

    @Plusnet very disappointed. As I now cannot use my home phone someone at plusnet needs to call me! I phoned and discussed. Suddenly I cannot make outgoing calls. Bad service after all these years.

  • Jo48651873 Jo (@Jo48651873) reported from Islington, England

    @Plusnet the internet stability has been dreadful for 2 days really disrupting my job what’s going on

  • rupertcheek Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Suffering a @Plusnet outage in KT3 @plusnethelp

  • DeliciousLegacy The Delicious Legacy Podcast (@DeliciousLegacy) reported from Ealing, England

    @midslibrarian @BTGroup @Plusnet Still without internet down here! 10 hours now!!!!!

  • CharineJohn Charine John (@CharineJohn) reported from Camden Town, England

    @Plusnet just had the misfortune of speaking to the most sarcastic, patronising person I’ve had the bad luck to speak to in years. His parting shot was that all complaints about him must be directed to him! How else can I contact yr complaints dept please?

  • DameClaraM Dame C 🧙🏼‍♀️ (@DameClaraM) reported from Bromley, England

    Not a good start to the day when your Internet connection goes bonkers. I hate trying to unravel tech. But @Plusnet support were great. Phew.

  • NW6Penguin Napoleon (@NW6Penguin) reported from Camden Town, England

    @Plusnet my broadband is not working. Flashing orange. Has been since yesterday. Any known network outage?

  • miktrinh mtrinh (@miktrinh) reported from London, England

    @Plusnet broadband is down in SE23 1AN area

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • janestevenson68 Jane #DitchTheDeadline #YellowRose 💙 (@janestevenson68) reported

    Anyone else having problems with Plusnet? Last week we had problems with email...now resolved. Yesterday and today, issues with wireless connection with TV and Smartphones.

  • lumpylawson John Heinrich (@lumpylawson) reported

    @Plusnet Plusnet scores Gold, Silver and Bronze in the ineptitude games. How can a simple renewal of contract turn into disaster? Deleting my account without reason and any failsafe plus a string of broken promises You must feel so proud

  • ruthturley18 Ruth (@ruthturley18) reported

    @IanWLee23 @Plusnet We are still missing a day’s worth of emails - around Wed 10th Nov. Is it right that there’s no prospect of ever getting those back, as we’ve been advised by Customer Service? Husband now shakes his fist at TV every time your advert comes on!

  • secretagent00sg shaun (@secretagent00sg) reported

    @Plusnet hello our Internet has gone down? For over 5 hours in East anglia please advise

  • halimmatin Halim Matin (@halimmatin) reported

    @asda_mobile 6 months ago you agreed to refund me credit balance via a cheque in the post. Still nothing. Shocking. I will be writing to ofcom for a formal complaint. Everyone....please don't bother with asda mobile. Plusnet are much better

  • NavaronePage69 LunarSlayer | Lily (@NavaronePage69) reported

    Friendship over with Three Mobile (their WiFi sucks and I just use the number they gave me for tinder and twitter) friendship beginning with PlusNet

  • kerry3101 Kerry Thompson (@kerry3101) reported

    @plusnet Thanks for letting me down AGAIN. How can you not even organise a simple installation??? 3 days of lost work now thanks to you and no faith left in you whatsoever. You are an awful company. @MarcAllera

  • mayordipshit The Dark Lord (@mayordipshit) reported

    Haw, @Plusnet your customer services are pish. Thanks, from one of your “valued customers”. Over 3 weeks and no incoming calls. Cancelling my mobiles and broadband today. Thanks for **** all.

  • SimonTemplarGB Sebastian Tombs 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🏴‍☠️ (@SimonTemplarGB) reported

    @HelloFromMarcus @Plusnet To avoid any possible future issues I suggest an email address that is separate to the service provider. There are many free or low-cost reliable email services such as Outlook, Gmail, Yahoo! etc. The advantage being you can take them with you when changing ISP.

  • kerry3101 Kerry Thompson (@kerry3101) reported

    @plusnet Are you going to make it three times in a row that you haven’t delivered on a promise? 15 minutes to go for a call back and it’s looking increasingly unlikely. I should have gone elsewhere when you let me down last week. Shame on me. @MarcAllera