Plusnet Outage in London, England

Plusnet went down exactly at midnight... :/

@Plusnet your service is ******* ****. Stop bragging about being from Yorkshire and start working on providing download speeds that actually allow the three Internet to function.

@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

@octoberclub We’re with plusnet but thinking of upgrading so good news! We have had zero problems with the regular speed broadband so far unlike TalkTalk.

@Plusnet @plusnethelp customer service a absolute joke

@Plusnet customer service a absolute joke

1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂

@plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.

@plusnethelp @Plusnet it’s been over a week my internet is still down no replies and it’s honestly pathetic how we’ve been treated

@plusnethelp @Plusnet it’s been over a week my internet is still down no replies and it’s honestly pathetic how ever been treated

Appalling service from @Plusnet today. Tried to switch to their service but their engineer couldn’t enter the property to install the box in the correct place of our property. Now they want to charge a full cancellation fee before we’ve even started. DO NOT USE

@Plusnet my internet connection has gone down and I can’t get through to anyone on the phone. Please fix my internet.

@Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.

@Plusnet are absolute crap. My download speed is 6mbps. In comparison, the guys I'm chatting to are at 100 and 50 respectfully.

@Hanrahandsy Well I was trying to sign up to Plusnet and our sky broadband is just rinsing us for a crap service, for the amount we're paying we should be getting fibre broadband and have a newer router.

You know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet

@Plusnet I am a recent customer, shocked to find I wasn't informed about call charges and unable to change my call plan for 10 days because my account says I can't due to a bill being prepared for the 9th march!!! Surprisingly fatty on the telly doesn't tell you this crap service

@Plusnet i am a new customer and cannot use my router you sent me as the phone line isn’t working. I need you to look at this. Also I cannot login to my account with the details you have provided.

Day 7 update: now informed that we have lost our old number, and that the original order never went ahead (again). 2 more days until we are given an installation date... @Plusnet

Day 7 of no phone line/internet connection after Plusnet cancelled our Sky connection early, but have failed to connect our new service... @plusnethelp

@Plusnet 2 days ago, I tweeted @plusnethelp. No response. Your support chat is permanently unavailable and I am not prepared to waste another half hour of my life in a call queue (unless of course I can bill you my std hourly rate). Please provide an efficient contact method.

@MarcAllera @plusnethelp we have had no internet since Sunday in #London, have spent hours on hold with customer-service. We have messaged on the plusnet website and on Twitter. Please help!!! We have to work from home

Anyone else having problems today with @Plusnet ? Especially in the Southampton area. My internet has been useless all day (nothing new really) and when I really needed it this evening for a Zoom catch-up it disappeared altogether. Disappointed and frustrated!!!

@realcoolskin @Plusnet hope you can get it sorted too 🤞🤞 still not heard back so I'm guessing its a pretty sizable issue 😩

@realcoolskin @Plusnet Hampshire I rang them and was on hold for about 20 mins but after I spoke to someone they passed the issue to OpenReach to get the fault sorted. I got told I would get a text when its fixed but not heard anything yet 😟

@Xyrilth @Plusnet Hi! Where about a in UK are you? Nobody from plusnet can help me and I work from home. Internet down!

@adrianachechik Change the Code and double check the Theif hasn't or isn't working for a Global computer/internet company like IBM or Plusnet, 9/10 it's next door or old Neighbor with spite Cherry picking my mind Adriana in problems x

@plusnethelp PlusNet say they have support 7 days a week, but phone them today and they dont even connect you and just say to call again another day??

tfw I have to upload a podcast ep for a premiere this eve and the internet decides it doesn't want to work 🙃 Shout out to @Plusnet lady for assisting me but unfortunately it's not a quick fix and it's currently still down 😢 fingers crossed I get the vid up on time 🤞😣🤞

I found that there is no email contact to Plusnet, customer service is in fairy land.