Plusnet Outage Report in London, England
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The latest reports from users having issues in London come from postal codes SE14, NW6, EC1N, SW4, NW10 and SW9.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in London, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (63%)
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Wi-fi (17%)
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Total Blackout (13%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near London, England
The most recent Plusnet outage reports came from the following cities: London, Islington, Croydon, Hackney, Hammersmith, Barnet, Harringay, Watford, Hampton, Northolt, Southwark, Wandsworth, City of Westminster, Newham and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Islington |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near London, England
Latest outage, problems and issue reports in London and nearby locations:
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Amandip Sidhu
(@AmandipSidhu2) reported
from
Watford, England
@plusnethelp Having been told by you FIVE separate times that line is all clear, how can I be sure this is the truth now? I am fed up of phoning my new provider to verify what Plusnet tell me..incredibly poor service and a lack of attention to detail.
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet @plusnethelp I took out broadband with you 8 months ago , there was a gift card as part of the deal , so far no card, I’ve messaged you before on here but no response , thought you were good for customer service
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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Helen Parton
(@TotalOfficeBook) reported
from
Islington, England
@Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name?
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247 London Locksmith
(@247LondonLocks) reported
from
Barnet, England
@Plusnet Dear Plusnet, I’m moving my place and unfortunately I don’t have access to my old email which was used to register to your broadband service. I cannot get into my old email and therefore I cannot get user name and password to my plusnet accout. What is the solution?
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Andy 💙 🇪🇺
(@andywash) reported
from
Hackney, England
@VirtualAstro No problems on my Mac (on plusnet)
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PETER PAHOR
(@PETERPAHOR) reported
from
Poplar, England
The worst part of having a problem with @Plusnet is to have to listen to that music while waiting for support.
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AJ Green
(@Green_AJ) reported
from
Kensington, England
@Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet @plusnethelp customer service a joke
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247 London Locksmith
(@247LondonLocks) reported
from
Barnet, England
@Plusnet the operators aren’t helpful at all and with all my bank details my name and my address I cannot cancel my internet.. what are the options ?
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PETER PAHOR
(@PETERPAHOR) reported
from
Poplar, England
The worst part of having a problem with @Plusnet is having to listen to @rihanna while waiting for support.
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Rob Hanson
(@robdogtrickies) reported
from
Poplar, England
@Plusnet so much for your customer service you bang on about. Placed order for broadband on 13/10 on your advice as would be ready within 10 working days. Now you say it will be 11/11!! We need to work from home! Complaint been ignored. Utter shambles. Complaint to @Ofcom next
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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trina_latham
(@trina_latham) reported
from
Richmond, England
@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.
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Nick Faber
(@NickFaber) reported
from
Hackney, England
@plusnethelp @Plusnet I’ve had no broadband for over an hour here in E9, is there anything I should know? I’ve tried turning on & off etc. HELP!
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Danté Banks
(@Dante_Banks) reported
from
Tottenham, England
@BibiLynch @plusnethelp We all know Virgin have **** customer service, but Plusnet run them a very close second. Recently two friends (you make three) have been totally ****** over by them.
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Umi
(@Umi_Hawa) reported
from
Harrow Weald, England
@Plusnet @plusnethelp @PastdueCredit please can someone contact me about an issue. Emails and phone calls are not getting picked up.
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K Jackson
(@kjackson1984) reported
from
Barnet, England
@icklenellierose My rental house has Plusnet and it is very unreliable, constantly dropping out for no reason. They’re not as bad as EE (in my previous rental), but still pretty poor. It could just be a case of you need a new router.
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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Daniel
(@Daninho58) reported
from
Poplar, England
@Plusnet @plusnethelp No internet for 24 hours. What is going on #plusnet? These problems crop up every now and again with this internet provider and this is going to be the straw that breaks the camels back.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Slimz
(@77HavoK) reported
@Evaldas13039736 @EE Cancel EE is awful. Probably the worst provider i have ever been with. Outperformed by providers like Plusnet
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SimonPaul
(@SimonPa22712866) reported
@Plusnet It seems there are people like me up and down the country who signed up with @plusnet had a problem and now have no internet and are having to call helplines that nobody ever answers. #badcustomerservice
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Rob Todd
(@B2z73) reported
@plusnethelp hi my broadband has been down since 12 and others i know locally are down too please can plusnet investigate as calling your phonelines is a never ending wait!
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Paddy Noctor
(@shaker47) reported
@plusnethelp I must say I'm impressed by Plusnet response. They've leant on the hopeless Outreach kept me fully informed and, hopefully, getting things fixed tomorrow 16 days without a service what a shambles.
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Tim Clarke
(@Tim_JC) reported
from
Weston-super-Mare, England
@Plusnet you having issues in BS23 area today. Major issues and I'm working from home. Not the service we signed up for.
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Lizzie Vee 🧙♀️
(@LizzieVee1951) reported
@Plusnet I seek compensation for the appalling 24 hours I have just experienced. You do not have a method of complaint except by phone, hence these tweets
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Amy
(@just12amy) reported
@plusnethelp @Plusnet I've been waiting over a week for call protect to be activated on my account. No one is replying to my tweets or dms. I'm being harassed and urgently need this feature activated so I can block the number. Please help.
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Gwen Nelson
(@gwennelsonuk) reported
I called @Plusnet earlier about upgrading package, and the customer service representative had my deadname. That felt weird. "It's not often I get a customer with 16 static IP addresses named Gareth". I kinda cringed.
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SimonPaul
(@SimonPa22712866) reported
@Tim_JC @TeaFromTheManor @Plusnet Their customer service is a disgrace. The customer helpline is literally a recorded message saying that they are not accepting calls and you should try again tomorrow!!!! It was the same message yesterday!!! I just want to speak to someone about my broadband. #plusnet
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Lizzie Vee 🧙♀️
(@LizzieVee1951) reported
@Plusnet I spent half an hour last night on the phone to you, guessing why my broadband had gone down and was promised that I would receive a TEXT when the transfer was complete