Plusnet

Plusnet Outage Report in London, England

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The latest reports from users having issues in London come from postal codes EC1N, NW6, SE14, NW10, SW19 and SE2.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in London, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in London, England 02/24/2026 15:45

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (9%)

    E-mail (9%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near London, England

The most recent Plusnet outage reports came from the following cities: London, Hackney, Paddington, Southwark, Hounslow, Newham, Islington, Hammersmith, Greenford, Stanmore, City of Westminster, Croydon, Wembley, Southall and Tower Hamlets.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomHackney Internet
United KingdomLondon Internet
United KingdomPaddington Internet
United KingdomSouthwark E-mail
United KingdomSouthwark Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near London, England

Latest outage, problems and issue reports in London and nearby locations:

  • DrKAinslie Kylie Ainslie (@DrKAinslie) reported from Islington, England

    You know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet

  • laura_attridge Laura Attridge (@laura_attridge) reported from Bromley, England

    @kiahshabka @Plusnet Mine too! Also @Plusnet. Been having issues for about 4 days now. NOT impressed at all.

  • leighbike636 L€i§h ©l@®k (@leighbike636) reported from Harrow Weald, England

    @Plusnet I am a recent customer, shocked to find I wasn't informed about call charges and unable to change my call plan for 10 days because my account says I can't due to a bill being prepared for the 9th march!!! Surprisingly fatty on the telly doesn't tell you this crap service

  • DogMonopoly Monopoly Dog (@DogMonopoly) reported from Watford, England

    @Plusnet are absolute crap. My download speed is 6mbps. In comparison, the guys I'm chatting to are at 100 and 50 respectfully.

  • turtlesnursery Eileen Rumble (@turtlesnursery) reported from Hackney, England

    @Plusnet i am a new customer and cannot use my router you sent me as the phone line isn’t working. I need you to look at this. Also I cannot login to my account with the details you have provided.

  • HMSbeagle1820 HMS Beagle (@HMSbeagle1820) reported from City of London, England

    Day 7 update: now informed that we have lost our old number, and that the original order never went ahead (again). 2 more days until we are given an installation date... @Plusnet

  • gauravity Gaurav Patel (@gauravity) reported from Richmond, England

    @Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.

  • NadirIndar Indar Picton-Howell (@NadirIndar) reported from Lambeth, England

    Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.

  • Errorfied Barbara Broccoli (@Errorfied) reported from Poplar, England

    @Hanrahandsy Well I was trying to sign up to Plusnet and our sky broadband is just rinsing us for a crap service, for the amount we're paying we should be getting fibre broadband and have a newer router.

  • londonkro Kevin (@londonkro) reported from Croydon, England

    Never thought I’d say this but terrible service from @Plusnet this week. Online chat / help is constantly down, order not delivered and no update. Usually so good.

  • MilaGriebel Mila Griebel (@MilaGriebel) reported from Camden Town, England

    @plusnethelp and we have no Internet again. Anyone thinking of getting Plusnet don't . Eratic service . Blame.everyone except them selves. Admit it's their fault and the after 4 days still not fixed.

  • anyaebgair Anya Gair (@anyaebgair) reported from London, England

    Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service

  • timeastonco Tim Easton (@timeastonco) reported from Bromley, England

    @toursick @plusnethelp Resorted to dragging a 10m Ethernet cable from plusnet router to PlayStation as you can never guarantee connection/strength over WiFi. Even then streaming can be an issue. Worst I’ve ever experienced.

  • JohnLSandy John Sandy (@JohnLSandy) reported from Stratford, England

    Oh @plusnethelp customer service just hung up on me. Said it before lads - don’t use #plusnet as your isp.

  • HMSbeagle1820 HMS Beagle (@HMSbeagle1820) reported from City of London, England

    Day 7 of no phone line/internet connection after Plusnet cancelled our Sky connection early, but have failed to connect our new service... @plusnethelp

  • JonathanBehar Jonathan Behar (@JonathanBehar) reported from Barnet, England

    @Plusnet what terrible service you have. Customer services no help at all. Tearing my hair out. Ready to leave right now

  • GaryAblett3 Greyman (Gary A) (@GaryAblett3) reported from West Molesey, England

    Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet

  • BigAlxyz Alan (@BigAlxyz) reported from Hackney, England

    @sunny_hundal Plusnet good for me here in E9. Very reliable, good customer service. Probably not the cheapest but I’m pretty happy overall.

  • bigGeveleigh graham eveleigh (@bigGeveleigh) reported from Bromley, England

    Brilliant service from @Plusnet who patiently spent 45mins on the phone with my 83 year old mother to get her connected back to her wifi! #greatservice #goingextramile

  • MilaGriebel Mila Griebel (@MilaGriebel) reported from Camden Town, England

    @plusnethelp You apparently have looked into it and for the moment it's working. Thank you for you passive aggressive message. In keeping with the tone of customer services at Plusnet.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • NicksSetters Nick (@NicksSetters) reported

    Although a Maths grad also an IT grad and Twitter issues today nothing sinister just someone messed up. Downdetector is a cracking little app for checking on things you use the issues now are at. Sky, Visa,Tesco, Daisy, Steam, Ocado, Plusnet, Morrisons, Emirates

  • Iamkarthik_me Karthik (@Iamkarthik_me) reported

    @Plusnet Is there any ongoing issue with the broadband service in the London (Hornchurch) area. We have no service since last night.

  • mark_sainty Mark Sainty (@mark_sainty) reported

    @Plusnet Hi, I’m only getting 3G whilst in France. I’m never connecting to 4g. Please could you help. I’ve tried turning the phone off and on again twice but no joy.

  • FITNESSUKdotTK FITNESSUK (@FITNESSUKdotTK) reported

    @Plusnet Our business broadband 2 year contract has just ended and the price has jumped upto £59.76, how can we signup for a new 2 year contract and get the bill back down to the original £26.40, we don't really want to start messing about switching providers.

  • Daniell77478292 Thomas Davison (@Daniell77478292) reported

    @Plusnet 3 days I sent a pm. Still no reply. All about an on going issue after trying to leave plus net rolling contract almost 2 months ago!!

  • cliffworld64 Cliff Braham (@cliffworld64) reported

    @Plusnet First Rate Customer Service

  • Lutzoid Stephen Farrell (@Lutzoid) reported

    Anyone with @PlusNet having issues? Our internet connection has dropped at least 5 times in 3 days, and zero response from customer support...

  • darrylsherborne Darryl Sherborne (@darrylsherborne) reported

    Sorry @toobbroadband you've taken too long to design and install your service at our location. After paying @Plusnet £50/month for 18Mbps for too long I've switched to a @ThreeUK #5G Hub and get 172Mbps for £10/month

  • chrislaaa Chris (@chrislaaa) reported

    @Plusnet Hi, If I was to cancel my £10.93 per month SIM only mobile phone contract with yourselves 5 months early how much cancellation fee would I be charged?

  • Zombie_Angel_69 Zombie_angel_69_ (@Zombie_Angel_69) reported

    @Wootten2 @PeteBarronMedia @youfibre plusnet is a massive company with 1000s working for them and there crap everyone forget you fibre have just started up with a hand full of employees give them a chance