Plusnet outages and service status in London, England

Problems in the last 24 hours in London, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in London, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

• Internet (67%)
• Wi-fi (15%)
• E-mail (10%)
• Total Blackout (6%)
• TV (1%)
• Phone (1%)

Live Outage Map Near London, England

The most recent Plusnet outage reports came from the following cities: Hammersmith, London, City of Westminster, Poplar, Brent, City of London, Hackney, Hounslow, Croydon, Hampstead, Islington, Harringay, Southwark, Paddington, and Newham.

City	Problem Type	Report Time
Hammersmith	Internet	10 hours ago
London	Total Blackout	22 hours ago
London	Internet	2 days ago
London	Internet	2 days ago
London	Internet	2 days ago
London	Internet	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near London, England

Latest outage, problems and issue reports in London and nearby locations:

• 
  Rob Hanson (@robdogtrickies) reported 23 seconds ago from Poplar, England

  @Plusnet so much for your customer service you bang on about. Placed order for broadband on 13/10 on your advice as would be ready within 10 working days. Now you say it will be 11/11!! We need to work from home! Complaint been ignored. Utter shambles. Complaint to @Ofcom next

• 
  Gary Reynolds (@Gutbuster40) reported 5 minutes ago from Barnet, England

  @Plusnet @plusnethelp customer service a absolute joke

• 
  Chris Furneaux (@cfurneaux) reported 11 minutes ago from London, England

  @Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

• 
  PETER PAHOR (@PETERPAHOR) reported 16 minutes ago from Poplar, England

  The worst part of having a problem with @Plusnet is having to listen to @rihanna while waiting for support.

• 
  K Jackson (@kjackson1984) reported 20 minutes ago from Barnet, England

  @icklenellierose My rental house has Plusnet and it is very unreliable, constantly dropping out for no reason. They’re not as bad as EE (in my previous rental), but still pretty poor. It could just be a case of you need a new router.

• 
  AJ Green (@Green_AJ) reported 26 minutes ago from Kensington, England

  @Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????

• 
  Daniel (@Daninho58) reported 27 minutes ago from Poplar, England

  @Plusnet @plusnethelp No internet for 24 hours. What is going on #plusnet? These problems crop up every now and again with this internet provider and this is going to be the straw that breaks the camels back.

• 
  Jellicle as Fuck (@dansette) reported 29 minutes ago from Hackney, England

  @octoberclub We’re with plusnet but thinking of upgrading so good news! We have had zero problems with the regular speed broadband so far unlike TalkTalk.

• 
  247 London Locksmith (@247LondonLocks) reported 30 minutes ago from Barnet, England

  @Plusnet the operators aren’t helpful at all and with all my bank details my name and my address I cannot cancel my internet.. what are the options ?

• 
  247 London Locksmith (@247LondonLocks) reported 31 minutes ago from Barnet, England

  @Plusnet Dear Plusnet, I’m moving my place and unfortunately I don’t have access to my old email which was used to register to your broadband service. I cannot get into my old email and therefore I cannot get user name and password to my plusnet accout. What is the solution?

• 
  jnthn (permanently broken) (@JSDBroughton) reported 31 minutes ago from London, England

  @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

• 
  Steve Hunnisett (@Blitzwalker) reported 33 minutes ago from London, England

  @greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

• 
  Chris Furneaux (@cfurneaux) reported 36 minutes ago from London, England

  Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

• 
  Umi (@Umi_Hawa) reported 39 minutes ago from Harrow Weald, England

  @Plusnet @plusnethelp @PastdueCredit please can someone contact me about an issue. Emails and phone calls are not getting picked up.

• 
  🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported 43 minutes ago from Kingston upon Thames, England

  Plusnet went down exactly at midnight... :/

• 
  PETER PAHOR (@PETERPAHOR) reported 43 minutes ago from Poplar, England

  The worst part of having a problem with @Plusnet is to have to listen to that music while waiting for support.

• 
  Amandip Sidhu (@AmandipSidhu2) reported 48 minutes ago from Watford, England

  @plusnethelp Having been told by you FIVE separate times that line is all clear, how can I be sure this is the truth now? I am fed up of phoning my new provider to verify what Plusnet tell me..incredibly poor service and a lack of attention to detail.

• 
  Nick Faber (@NickFaber) reported 49 minutes ago from Hackney, England

  @plusnethelp @Plusnet I’ve had no broadband for over an hour here in E9, is there anything I should know? I’ve tried turning on & off etc. HELP!

• 
  Monopoly Dog (@DogMonopoly) reported 51 minutes ago from Watford, England

  @Plusnet your service is ******* ****. Stop bragging about being from Yorkshire and start working on providing download speeds that actually allow the three Internet to function.

• 
  Helen Parton (@TotalOfficeBook) reported 58 minutes ago from Islington, England

  @Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name?

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jane Davies (@JaneDaviesSheff) reported 4 minutes ago

  @Plusnet do you provide technical support via Twitter??

• 
  Madball (@alantowle) reported 6 minutes ago

  @Tonysmini @OpenreachHelp @VodafoneUK I've no service at all now. Openreach email on Christmas day said ultrafast now enabled. Arranged to transfer. Transfer/activation date was given as 15th and Plusnet ceased old service at that point. Vodafone, after me pushing, give various stories about what is happening

• 
  Cormelius van Tonder (@corneliusvt72) reported 12 minutes ago

  @KateSlaterPR @Plusnet Worst customer service I have come across for a while! Telephone operators rude and unhelpful, plain and simple!

• 
  Tony King (@redfellterrier) reported 15 minutes ago

  Hello @Plusnet, do you ever answer the phone? No support whatsoever from your useless automated chat function ("Joe" is obviously an obstructive computer programme) and no answer when I try to call.

• 
  Deborah Brooker (@DeborahBrooker1) reported 15 minutes ago

  @Plusnet you need to sort out Internet connection problems or at least respond to people who are contacting you.... All troubleshooting advice followed...

• 
  EstrellaSadie 💙 (@estrellasadie) reported 19 minutes ago

  @Firesnakious Maybe check the settings on the new router? My router, provided by PlusNet is awful, and drops out all the time. I keep meaning to replace it.

• 
  Jane Davies (@JaneDaviesSheff) reported 19 minutes ago

  @plusnethelp @Plusnet Only ok for a few mins and now no internet - couldn't be at a worse time, please can you advise how to get a new router, can never get through on phone and if not sorted will have no choice but to change provider which i dont want to as have been happy for yrs up to past few mths

• 
  Vick Alex ☕️ (@Vick_Leibt_Dich) reported 20 minutes ago

  Mum says she has paid for this month. Either this is bullshit or plusnet are just this ******* bad. I've tried everything to fix this. I'm surprised it's allowed me on ******* twitter. I'm so angry right now everything is setting me up to fail.

• 
  Charlotte Redmond (@Cha_Redmond) reported 21 minutes ago

  @Plusnet @plusnethelp can someone please contact me regarding the AWFUL WiFi service you are providing. Tried calling on multiple days to only be on hold for in excess of 1 hour to then be cut off.

• 
  Hamishくん🙃 (@Mo84286413) reported 21 minutes ago

  @plusnethelp Hi Plusnet, wonder if you could help me. I'm currently not able to connect to the internet. Is there any issue around my area? I've been kept trying reconnect last couple of hrs but no luck, is it ok to send my details via DM? This in advance.