Plusnet Outage in London, England

@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

@Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name?

@Plusnet @plusnethelp @PastdueCredit please can someone contact me about an issue. Emails and phone calls are not getting picked up.

Plusnet went down exactly at midnight... :/

@Plusnet your service is ******* ****. Stop bragging about being from Yorkshire and start working on providing download speeds that actually allow the three Internet to function.

@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

@octoberclub We’re with plusnet but thinking of upgrading so good news! We have had zero problems with the regular speed broadband so far unlike TalkTalk.

@Plusnet @plusnethelp customer service a absolute joke

@Plusnet customer service a absolute joke

1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂

@plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.

@plusnethelp @Plusnet it’s been over a week my internet is still down no replies and it’s honestly pathetic how we’ve been treated

@plusnethelp @Plusnet it’s been over a week my internet is still down no replies and it’s honestly pathetic how ever been treated

Appalling service from @Plusnet today. Tried to switch to their service but their engineer couldn’t enter the property to install the box in the correct place of our property. Now they want to charge a full cancellation fee before we’ve even started. DO NOT USE

@Plusnet my internet connection has gone down and I can’t get through to anyone on the phone. Please fix my internet.

@Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.

@Plusnet are absolute crap. My download speed is 6mbps. In comparison, the guys I'm chatting to are at 100 and 50 respectfully.

@Hanrahandsy Well I was trying to sign up to Plusnet and our sky broadband is just rinsing us for a crap service, for the amount we're paying we should be getting fibre broadband and have a newer router.

@zeninternet Thinking about switching to you as I’ve had nothing but problems on Plusnet. Your internet looks really reliable. :D

"Im a lockdown hero for putting up with plusnet and their pish service " queen Barb

@Plusnet like all your customers I think I'm a #lockdownhero not only for putting up with your crap soho broadband for so long but also for letting you overcharge me for it.

Plusnet customer service has gone from hero to zero 😫

@plusnethelp @Plusnet - still waiting for a response from any channel from you guys. Extremely poor experience so far.

Hey @plusnethelp @Plusnet. Your boasts of semi-decent customer service are a pathetic joke. Have spent last two days on hold. Mostly listening to badly-distorted moron music. Avoid these clowns.

@plusnethelp I have Plusnet phone and bband but speed is awful. Can I change my contract to cancel bband but keep landline?

@Plusnet having broadband/router issues since Wednesday! Need help. Router reboot has accomplished nothing. Need new router and broadband checked please!

@Plusnet the level of service i’ve received as a first time customer with you so far is disgraceful. Ordered 17 days ago, got an email today to say my order had to be processed manually. 17 days. Cant work from home. Waiting for a call back now.

@plusnethelp I have sent a DM to Plusnet twice in the last week about a problem with my internet but no response. I can't find an email address to contact you and I prefer not to phone. I can apparently write but this seems a strange thing to do to a broadband supplier.