Plusnet Outage Report in London, England

Problems in the last 24 hours in London, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in London, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

• Internet (67%)
• Wi-fi (15%)
• E-mail (8%)
• Total Blackout (8%)
• TV (1%)
• Phone (1%)

Live Outage Map Near London, England

The most recent Plusnet outage reports came from the following cities: London, Hammersmith, Poplar, City of London, City of Westminster, Hackney, Hounslow, Croydon, Hampstead, Islington, Harringay, Southwark, Paddington, Newham, and Greenford.

City	Problem Type	Report Time
London	Internet	22 hours ago
London	Internet	23 hours ago
London	Internet	1 day ago
London	Wi-fi	1 day ago
Hammersmith	Wi-fi	2 days ago
Poplar	Internet	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near London, England

Latest outage, problems and issue reports in London and nearby locations:

• 
  Tasha Fine (@branat01) reported 10 seconds ago from Enfield Lock, England

  @Plusnet my WiFi signal in Barnet EN4 area keeps on dropping out last few days. Is there any issues I this area

• 
  Amandip Sidhu (@AmandipSidhu2) reported 2 minutes ago from Watford, England

  @plusnethelp Having been told by you FIVE separate times that line is all clear, how can I be sure this is the truth now? I am fed up of phoning my new provider to verify what Plusnet tell me..incredibly poor service and a lack of attention to detail.

• 
  Kevin Dewes (@kevindewes) reported 8 minutes ago from Wandsworth, England

  @Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.

• 
  Daniel Smith (@Scampboi) reported 13 minutes ago from Croydon, England

  @Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!

• 
  Gary Reynolds (@Gutbuster40) reported 19 minutes ago from Barnet, England

  @Plusnet @plusnethelp I took out broadband with you 8 months ago , there was a gift card as part of the deal , so far no card, I’ve messaged you before on here but no response , thought you were good for customer service

• 
  Nick Faber (@NickFaber) reported 20 minutes ago from Hackney, England

  @plusnethelp @Plusnet I’ve had no broadband for over an hour here in E9, is there anything I should know? I’ve tried turning on & off etc. HELP!

• 
  PETER PAHOR (@PETERPAHOR) reported 23 minutes ago from Poplar, England

  The worst part of having a problem with @Plusnet is having to listen to @rihanna while waiting for support.

• 
  Kevin Dewes (@kevindewes) reported 26 minutes ago from Wandsworth, England

  @Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?

• 
  K Jackson (@kjackson1984) reported 27 minutes ago from Barnet, England

  @icklenellierose My rental house has Plusnet and it is very unreliable, constantly dropping out for no reason. They’re not as bad as EE (in my previous rental), but still pretty poor. It could just be a case of you need a new router.

• 
  Andy 💙 🇪🇺 (@andywash) reported 31 minutes ago from Hackney, England

  @VirtualAstro No problems on my Mac (on plusnet)

• 
  247 London Locksmith (@247LondonLocks) reported 33 minutes ago from Barnet, England

  @Plusnet Dear Plusnet, I’m moving my place and unfortunately I don’t have access to my old email which was used to register to your broadband service. I cannot get into my old email and therefore I cannot get user name and password to my plusnet accout. What is the solution?

• 
  Gary Reynolds (@Gutbuster40) reported 33 minutes ago from Barnet, England

  I thought customer service couldn’t get any worse until I dealt with @Plusnet @plusnethelp

• 
  Daniel (@Daninho58) reported 36 minutes ago from Poplar, England

  @Plusnet @plusnethelp No internet for 24 hours. What is going on #plusnet? These problems crop up every now and again with this internet provider and this is going to be the straw that breaks the camels back.

• 
  247 London Locksmith (@247LondonLocks) reported 38 minutes ago from Barnet, England

  @Plusnet the operators aren’t helpful at all and with all my bank details my name and my address I cannot cancel my internet.. what are the options ?

• 
  Danté Banks (@Dante_Banks) reported 41 minutes ago from Tottenham, England

  @BibiLynch @plusnethelp We all know Virgin have **** customer service, but Plusnet run them a very close second. Recently two friends (you make three) have been totally ****** over by them.

• 
  Gary Reynolds (@Gutbuster40) reported 42 minutes ago from Barnet, England

  I thought customer service couldn’t get any worse until I dealt with @Plusnet @plusnethelp , several messages and dm but still no reply

• 
  Rupert Cheek (@rupertcheek) reported 44 minutes ago from Kingston upon Thames, England

  Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet

• 
  trina_latham (@trina_latham) reported 54 minutes ago from Richmond, England

  @plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.

• 
  Gary Reynolds (@Gutbuster40) reported 56 minutes ago from Barnet, England

  @Plusnet @plusnethelp customer service a joke

• 
  AJ Green (@Green_AJ) reported 58 minutes ago from Kensington, England

  @Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Scott Griffin 🏌⛳⚽ (@scottgriffin198) reported 3 minutes ago

  @Plusnet Hi I did try different channels. 1 6 11 as recommended but all still poor. I tried other channels but still poor and I tried auto and still poor. Anymore ideas

• 
  Tony Chambers (@tchambers1969) reported 6 minutes ago

  @Plusnet any issues with service in the HP9 area ?

• 
  Wendy Watkins (@wengemini) reported 8 minutes ago

  @plusnet we appear to have an Internet outage in torpoint, Cornwall. My router is continuously flashing orange despite multiple resets- please could you check if it is an external problem?

• 
  Richard Coffey (@coffey_richard) reported 8 minutes ago from Edinburgh, Scotland

  @Plusnet my broadband just came back on at 1.15am so that's a downtime of about 1hr or so. Still can't raise a line fault on your website as undergoing maintenance. Strange how broadband suddenly stops and then restarts in this manner. 😐 Never had issues ever until this month.

• 
  Mark R (@MarkR35197214) reported 11 minutes ago

  @Plusnet morning. Been away for 5 days, got up this morning with Alexa shouting at me that she can't connect to Internet and it appears it's down to all my devices. Checked line and all connections and restarted router and reset it to. No luck. Any ideas. Thanks

• 
  Angharad Parry (@parry_angharad) reported 12 minutes ago

  @Plusnet Hello, we are having internet issues and it seems to be the same problem as last time. I have sent a DM.

• 
  Rebecca (@rebeccalittle73) reported 15 minutes ago

  @Plusnet thank you for showing me how utterly awful you are. No broadband has been connected in spite of confirmation being received late last night! How on earth you run your business is beyond me!

• 
  Plusnet (@Plusnet) reported 16 minutes ago

  @tchambers1969 Hi there Tony, I'm sorry to see you were offline for a short whole earlier. I've checked your account and can see you reconnected shortly after Tweeting us but please do get back to us if there's any further issues. - Adam - Plusnet Sheffield

• 
  Faraz Mughal (@farazhmughal) reported 16 minutes ago

  @pnewton84 @Plusnet Recent experience also and only positive on speed of service!

• 
  Andy Crossley (@AndyCrossley13) reported 17 minutes ago

  @Plusnet I have a metronet email account which you provide through your webmail portal, I have not received any emails in the last 4 days even though I know some have been sent to me. How can I resolve this issue.