Plusnet Outage Report in London, England
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The latest reports from users having issues in London come from postal codes NW6, EC1N, SE14, SW8, NW10, SW9, SW19 and SE2.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in London, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (10%)
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Total Blackout (8%)
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Phone (1%)
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TV (1%)
Live Outage Map Near London, England
The most recent Plusnet outage reports came from the following cities: Hackney, London, City of Westminster, Croydon, Harringay, City of London, Southwark, Paddington, Hounslow, Newham, Islington, Hammersmith, Greenford, Stanmore and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| Hackney |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near London, England
Latest outage, problems and issue reports in London and nearby locations:
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Helen Parton
(@TotalOfficeBook) reported
from
Islington, England
@Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name?
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet customer service a absolute joke
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🎩 Luke Ray ルーク レイ
(@MusicSkypirate) reported
from
Kingston upon Thames, England
Plusnet went down exactly at midnight... :/
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Allison Randell
(@PictureEdAlly) reported
from
Camberwell, England
@plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.
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Jellicle as Fuck
(@dansette) reported
from
Hackney, England
@octoberclub We’re with plusnet but thinking of upgrading so good news! We have had zero problems with the regular speed broadband so far unlike TalkTalk.
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yunus
(@_yunu5) reported
from
Stratford, England
@plusnethelp @Plusnet it’s been over a week my internet is still down no replies and it’s honestly pathetic how we’ve been treated
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet @plusnethelp customer service a absolute joke
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Umi
(@Umi_Hawa) reported
from
Harrow Weald, England
@Plusnet @plusnethelp @PastdueCredit please can someone contact me about an issue. Emails and phone calls are not getting picked up.
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miac notnats
(@MiacNotnats) reported
from
Barnet, England
@Plusnet my internet connection has gone down and I can’t get through to anyone on the phone. Please fix my internet.
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Gaurav Patel
(@gauravity) reported
from
Richmond, England
@Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.
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yunus
(@_yunu5) reported
from
Stratford, England
@plusnethelp @Plusnet it’s been over a week my internet is still down no replies and it’s honestly pathetic how ever been treated
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Monopoly Dog
(@DogMonopoly) reported
from
Watford, England
@Plusnet are absolute crap. My download speed is 6mbps. In comparison, the guys I'm chatting to are at 100 and 50 respectfully.
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Rob Hanson
(@robdogtrickies) reported
from
Poplar, England
@Plusnet so much for your customer service you bang on about. Placed order for broadband on 13/10 on your advice as would be ready within 10 working days. Now you say it will be 11/11!! We need to work from home! Complaint been ignored. Utter shambles. Complaint to @Ofcom next
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Selina Wray 🍊
(@SelinaWray) reported
from
Lambeth, England
1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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Steve Hunnisett
(@Blitzwalker) reported
from
London, England
@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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Monopoly Dog
(@DogMonopoly) reported
from
Watford, England
@Plusnet your service is ******* ****. Stop bragging about being from Yorkshire and start working on providing download speeds that actually allow the three Internet to function.
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Aaron Holloway-Nahum
(@AaronHNahum) reported
from
Camberwell, England
Appalling service from @Plusnet today. Tried to switch to their service but their engineer couldn’t enter the property to install the box in the correct place of our property. Now they want to charge a full cancellation fee before we’ve even started. DO NOT USE
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Liz Formby
(@EducationAccio) reported
@Plusnet Are you awsre of a broadband issue in Tenterden, Kent? Mine has been down an hour or so now. Thanks.
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Julian Arthurs
(@JulianArthurs71) reported
@plusnet Website down, broadband off. I'm switching and there will be no exit fees.
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Robert Keith
(@rl_keith) reported
OK @Plusnet my service stops working at 9:00 PM EVERY NIGHT. Your support stops working at 8:00 PM. Any ideas?
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CJ Corkish
(@CJCorkish) reported
@Plusnet Hi I cant seem to get though to the business support on 0800 028 0282 I do option one but then it then doesn't ask me if it residential or business which is what it used to do 2 weeks ago. I can only normally call after 8pm. I have already log a job.
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introthejj
(@introthejj) reported
@Plusnet Hi. I changed over to you less than a month ago and pay £10 a month, but you’ve already increased it to £10.93 a month. Granted, it’s only 93p, BUT how can you put it up after 1 month? I may have got this wrong, hopefully. Help would be great.
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Julian Arthurs
(@JulianArthurs71) reported
@Plusnet no it wont do. Shockingly bad, almost criminal service. How many times do I have to ask to go to Ombudsman?
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Badger Of Steel
(@BadgerOfSteel) reported
@O2 checked your online tool and it says no incidents but our landline from @Plusnet is down in the area. (Confirmed it's an issue in area with plusnet). I have no data service from you guys... (TN31) could you confirm if you have an issue to? Turned off my WiFi but no data.
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Little Gems SEN 💙
(@LittleGems_SEN) reported
@Plusnet Hi, I have tried DM regarding a problem but I have not had a response. Would someone be able to contact me via DM
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Tramline TEC
(@topcat_2006) reported
@Plusnet your service is hopeless. Despite suffering issues and being promised a call back late February noone has called. I've complained on twitter, given my details and noone has called me. I've been queuing for hours on you phone lines. What's going on?
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P Stone
(@AFZOK) reported
@Plusnet Think I know why cashback didn't register. My bank's list of direct debits shows last Plusnet taken Oct 2020. BUT the authorisation's still live. So your affiliate sales system assumes I'm existing customer? Quidco & aff network should be able to reinstate? I'll delete old DD.