Plusnet Outage in London, England

Brilliant service from @Plusnet who patiently spent 45mins on the phone with my 83 year old mother to get her connected back to her wifi! #greatservice #goingextramile

@plusnethelp and we have no Internet again. Anyone thinking of getting Plusnet don't . Eratic service . Blame.everyone except them selves. Admit it's their fault and the after 4 days still not fixed.

@plusnethelp You apparently have looked into it and for the moment it's working. Thank you for you passive aggressive message. In keeping with the tone of customer services at Plusnet.

Never thought I’d say this but terrible service from @Plusnet this week. Online chat / help is constantly down, order not delivered and no update. Usually so good.

Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet

@sunny_hundal Plusnet good for me here in E9. Very reliable, good customer service. Probably not the cheapest but I’m pretty happy overall.

@Plusnet what APPALLING customer service! Ordered 8th May, today you tell me the order was cancelled... With another TWO WEEKS until I'm connected. Leaving me without phone/Internet... NOT GOOD ENOUGH

@Plusnet once again absolute incompetence - February issues still not resolved and now a new one! #disappointed #poorcustomerservice

@aggettchills @Plusnet @plusnethelp Ask @BorwickBitches for help

@Plusnet no point trying to get through to Plusnet award winning service because they are all playing games hohoho

@Plusnet No this is how excited I am to get through to your award winning customer service

@Plusnet not happy your not got anything on your web site about you having problems ie not being able to send text we have to call you to find out. I really not pleased and will be switching asap. this has been going on all weekend and now today crap service 15 mins on hold

@Plusnet Are you having problems again unable to send any text to anyone this happened at the weekend hope this not a on going problem as a carer I need this service or I will have to switch

@Plusnet I’m here wishing I wasn’t on hold for 40 mins trying to get through to Plusnet’s technical team!!! Absolutely disgraceful customer service

@plusnethelp I can’t get any of your fabulous help, as life’s too short holding on for someond to answer. Not good, Plusnet. What’s happened to your online chat option. I need assistance from your tech colleagues - PLEASE!!!!!!!!!

So we’re on day 5 of no internet. Can’t watch the telly because that’s through the internet. Can’t do work because I can’t even tether from my phone the signal is that bad. And @Plusnet still INSISTS they’re actually providing us with what we’re paying them for. Abysmal.

We tell them we want out of the contract - we were away during the 2 week grace period and have proof so let us out for free. Nope, we have to pay £140 even though they are not providing us the service we’re paying for! Brilliant, @Plusnet. Just brilliant.

We joined @Plusnet @plusnethelp on 16 October and left the country on 18 October. Arrived back 30 October. For the next week, we dealt with terribly slow speeds but let it slide because we thought the connection was settling down.

@plusnet Your service is disgusting I've been holding on this phone line now for 1 hour. Your pretend online service is just that..pretend.

@Plusnet your customer service is awful. Been on hold for 1 hour 46 minutes to cancel an engineer visit. Your customer service rep hasn’t been trained in how to cancelit so has to put me through to your tech team TO CANCEL AN ENGINEER COMING. Get better.

@Plusnet seriously the service has been awful for weeks. No internet/some internet/occasionally good internet and then nothing for days. And the fact it doesn't work between rooms in a two room flat is frankly shit. That's all.

@BTCare No, I won’t test my line as I don’t have a phone: I was just trying to explain it may be a bigger problem to the original poster. I’m Plusnet.

@Plusnet our internet still isn’t fixed, almost 4 days after the issue was logged, and call times at 45 minutes. This isn’t good enough, guys.

@virginmedia Yes but ironically only relating to trouble with logging in to My Virgin Media. Honestly the service visit shocking at the moment. I was going to work from home tomorrow but I don't think I can now. Seriously looking at @SkyUK, @talktalk, @plusnet and others now.

@virginmedia Yes but ironically only relating to trouble with logging in to My Virgin Media. Honestly the service visit shocking at the moment. I was going to work from home tomorrow but I don't think I can now. Seriously looking at @sky, @talktalk, @plusnet and others now.

@Plusnet worst #CustomerService I have ever experienced. #longest wait time ever!! #london @plusnethelp #broadband #WiFi #Ridiculous

@DarrenPRedick @Plusnet Well if you fix the height of that office chair he might stop shouting out you? Who is this Cyanne bird anyway - and can she fix the printer?

@thepsi @aaisp @zeninternet @plusnethelp Timings great... just got my Plusnet invoice! And still no service updates!

Why are so many ISPs scared to acknowledge faults? BT/Plusnet and openreach DSL lines as a whole seem to be down across London and only @aaisp and @zeninternet seem to have acknowledged. Plusnet/bt as of writing this say everything is fine according to status.

@Plusnet Hey guys, Is connection running okay? We just went down at 11:29ish, calling business support and it's 60 mins waiting queue. Kind of worried. Usually you answer right away. Please let me know.

@StopFundingHate @DFS @bt_uk @Plusnet @Homebase_uk @IcelandFoods @ImagineCruising @LidlUK @DWP @EventimApollo @DanceConsortium @KaiserChiefs @zsllondonzoo @MercuryHolidays @SamuelWindsor @nectar @AskHalifaxBank I'm writing in protest against your advertising in the Mail. It's a vile publication with a history of support for fascism, and a current agenda just as bigoted. It doesn't deserve your support. Please stop funding hate and spend your budget elsewhere.

@Plusnet I believe I should be able to get 4G on my phone but I never do. Do you need to activate it or something? Thanks

@Plusnet 30 minute wait time on customer service line?!?!

@ianmhowarth @MoneySavingExp @Plusnet That’s one I never get tbh. MSE always tells you to go to your cheapest forecourt which in principle I agree with but if I’m running low on petrol but not going past the cheapest one I’m not gonna make a special journey costing time, money (& the environment). Better to pay more!

@Plusnet dead phone line and your website line check doesn’t work. 10minute wait times on support calls. I thought your customer support was “award winning”

@PellicciN @TalkTalk @bt_uk @SkyUK @Plusnet Logged into the router tonight and it shows it’s connected at 66.4 down and 20 up which is great, speedtest app still shows +-54MB though even when I change between test servers.

Hey broadband guys @TalkTalk @bt_uk @SkyUK @Plusnet . Help me understand this. I’ve just had TalkTalk installed and getting 54MB down and my neighbor in the same apartment block is with BT and getting 67MB. Why such a difference if we both on OpenReach infrastructure?

@Plusnet great, easy renewal, paying less getting more and brilliant Customer service. Frightening how difficult it was to get costings out other companies for a simple fibre line so stayed put and new Wifi Box thrown in for good measure.

@respros I've been having PlusNet issues since midnight last night, not resolved as of when I left for work. Could be linked?

And by the way @Plusnet, this had to do with you, I cancelled the service 40 days ago, you emailed me acknowledging the cancellation and still, you took over 50 quid from my bank account today.

@PriskMark @powerportraits @plusnethelp @Plusnet 1/2 So I have managed to get additional technical information: Report shows capacity issue on SFBB00030361 due to be resolved 13/07/2018. It is one of four vlans on this particular head-end. Unfortunately all are running hot, so there is not option at present to move the circuit.

@Plusnet poor broadband service. Called cancellation team and they said we are understaffed in service delivery team & no option you have to wait to 25-30 mins to talk to them to fix your broadband. Guess what I did... moved to another provider!

Don't use Plusnet for gaming. It's garbage and deserves to burn in rotton dog shit.

@vickyidobson @bt_uk WHY!!! Plusnet have never charged me that ridiculous amount nor, given me a bad service 👌 TERMINATE INTERNET!

Paying ******* £24 a month for dog shit internet from @Plusnet @plusnethelp they have sent 5 engineers out and it is still shit never ever go with plus net one of the worst companies that i have ever been with in my life

@plusnet Another Sunday chasing the Cowboys and Another Sunday speaking 2 death ears while CEO remains silent. 2wks No service=No compensation=No reply from Bandit CEO=Zero customer service. been waiting 29 months. Avoid plusnet Cowboys Avoid all the grief!!!

Plusnet's god awful "safguard" thing is currently blocking discord. I cannot turn it off as i cannot login. Seriously guys discord is a ******* messaging app get over yourselves

@plusnethelp @Plusnet Hi 👋- I’m all out of ideas ..contract cancelled over 4 months ago. Account in credit and still waiting for refund. I’ve emailed and called numerous times- to be told it’s definitely sorted ... such appalling customer service 😕

@discordapp @debrockluc Thankyou ive run into this problem too recently and im with plusnet also!!

@AskPS_UK Sure, it is Plusnet. When I have googled the error NW-31194-8 it seems to be an issue which arose with PS firmware update 2.0. So the problem sounds like a PS specific one to me.

@Lillymara It's quite tough here. I swear we have like the worst interwebs in the whole world. I'm currently on Plusnet, they're a bit expensive, but it has been good for the most part.