Plusnet Outage Report in London, England
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The latest reports from users having issues in London come from postal codes NW6, EC1N, SE14, SW8, SW9 and NW10.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in London, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (67%)
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Wi-fi (15%)
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E-mail (8%)
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Total Blackout (8%)
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Phone (1%)
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TV (1%)
Live Outage Map Near London, England
The most recent Plusnet outage reports came from the following cities: London, Hammersmith, Hackney, Hounslow, City of London, Croydon, City of Westminster, Hampstead, Islington, Harringay, Southwark, Paddington, Newham, Greenford and Stanmore.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Hammersmith |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| Hammersmith |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near London, England
Latest outage, problems and issue reports in London and nearby locations:
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247 London Locksmith
(@247LondonLocks) reported
from
Barnet, England
@Plusnet the operators aren’t helpful at all and with all my bank details my name and my address I cannot cancel my internet.. what are the options ?
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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Amandip Sidhu
(@AmandipSidhu2) reported
from
Watford, England
@plusnethelp Having been told by you FIVE separate times that line is all clear, how can I be sure this is the truth now? I am fed up of phoning my new provider to verify what Plusnet tell me..incredibly poor service and a lack of attention to detail.
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Daniel
(@Daninho58) reported
from
Poplar, England
@Plusnet @plusnethelp No internet for 24 hours. What is going on #plusnet? These problems crop up every now and again with this internet provider and this is going to be the straw that breaks the camels back.
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Nick Faber
(@NickFaber) reported
from
Hackney, England
@plusnethelp @Plusnet I’ve had no broadband for over an hour here in E9, is there anything I should know? I’ve tried turning on & off etc. HELP!
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Jellicle as Fuck
(@dansette) reported
from
Hackney, England
@octoberclub We’re with plusnet but thinking of upgrading so good news! We have had zero problems with the regular speed broadband so far unlike TalkTalk.
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Monopoly Dog
(@DogMonopoly) reported
from
Watford, England
@Plusnet your service is ******* ****. Stop bragging about being from Yorkshire and start working on providing download speeds that actually allow the three Internet to function.
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Steve Hunnisett
(@Blitzwalker) reported
from
London, England
@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.
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AJ Green
(@Green_AJ) reported
from
Kensington, England
@Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????
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PETER PAHOR
(@PETERPAHOR) reported
from
Poplar, England
The worst part of having a problem with @Plusnet is to have to listen to that music while waiting for support.
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet @plusnethelp customer service a absolute joke
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PETER PAHOR
(@PETERPAHOR) reported
from
Poplar, England
The worst part of having a problem with @Plusnet is having to listen to @rihanna while waiting for support.
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Umi
(@Umi_Hawa) reported
from
Harrow Weald, England
@Plusnet @plusnethelp @PastdueCredit please can someone contact me about an issue. Emails and phone calls are not getting picked up.
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🎩 Luke Ray ルーク レイ
(@MusicSkypirate) reported
from
Kingston upon Thames, England
Plusnet went down exactly at midnight... :/
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Helen Parton
(@TotalOfficeBook) reported
from
Islington, England
@Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name?
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Rob Hanson
(@robdogtrickies) reported
from
Poplar, England
@Plusnet so much for your customer service you bang on about. Placed order for broadband on 13/10 on your advice as would be ready within 10 working days. Now you say it will be 11/11!! We need to work from home! Complaint been ignored. Utter shambles. Complaint to @Ofcom next
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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K Jackson
(@kjackson1984) reported
from
Barnet, England
@icklenellierose My rental house has Plusnet and it is very unreliable, constantly dropping out for no reason. They’re not as bad as EE (in my previous rental), but still pretty poor. It could just be a case of you need a new router.
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247 London Locksmith
(@247LondonLocks) reported
from
Barnet, England
@Plusnet Dear Plusnet, I’m moving my place and unfortunately I don’t have access to my old email which was used to register to your broadband service. I cannot get into my old email and therefore I cannot get user name and password to my plusnet accout. What is the solution?
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Jools W
(@Burryshmee) reported
@LouHoddz @Plusnet @LouHoddz did you get this sorted out in the end? I'm having the exact same issue with plusnet
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Graham
(@PSGen84) reported
@Plusnet So not going help me ok I Ring Plusnet this week so take it from there
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LucyTheFluffyBunny
(@lucythewolfque2) reported
Also, while we're at it WHY did I have to create a second WiFi network on a SEPARATE ROUTER purely and only for APPLE DEVICES? Because they do not connect to the Plusnet Hub One hubs (I have TWO) at all. I have to use a Virgin Media Hub in "Switch" Mode to add another network.
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Katherine Johnson
(@KaJohnson99) reported
@Plusnet 8 days and counting. Latest: we will try something in 5 days time 😳🤯🤬 This isn’t customer service! #plusnet @Plusnet @ofgem #NotGoodEnough #GetYourActTogether
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Dorothy
(@DPKee) reported
@plusnethelp I am getting phone calls daily from family in West Yorkshire asking if there is any news of the @Plusnet outage ending. They cannot get through on the phone - do you have any updates please? In some cases it is almost a week
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David Byrnand
(@DavidByrnand) reported
@Plusnet Emailed Jamie Ford CEO of @plusnet about a **** up by them which has left me - a home worker - without broadband for at least the next 3 weeks. No response. Not even an acknowledgement. Very poor. Wish I'd changed supplier now.
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Plusnet
(@Plusnet) reported
@AristyZ Hey there, I'm just checking in as I have not had a response from you, if there is anything further I can help with then please get back to me :) I'll await your reply. Haleema Plusnet Sheffield
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Clark3y 🐉
(@Clark3y) reported
@Plusnet can you check the status of my complaint? Also why is my internet almost 12x worse than it should be?
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LucyTheFluffyBunny
(@lucythewolfque2) reported
@Plusnet Man I don't have a single clue what it is with your routers, but my networks IP addresses are so borked right now. I can list at least 5 IP addresses, that when given to any device on my network, the router will refuse to give them an internet connection.
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Artistincharcoal
(@Charcoalveggie) reported
@Plusnet waiting for a router so we can swap over to you next week. Have had no notification of it even being sent. Service is due to start on 28/9/22. Help!