Plusnet Outage Report in London, England
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The latest reports from users having issues in London come from postal codes NW6, SE14, SW8, EC1N, NW10 and SW9.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in London, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (67%)
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Wi-fi (15%)
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E-mail (8%)
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Total Blackout (8%)
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Phone (1%)
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TV (1%)
Live Outage Map Near London, England
The most recent Plusnet outage reports came from the following cities: London, Croydon, Hampstead, Hackney, City of Westminster, Islington, Harringay, City of London, Southwark, Paddington, Hounslow, Newham, Hammersmith, Greenford and Stanmore.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Croydon |
Wi-fi | |
| London |
Total Blackout | |
| London |
Internet | |
| Hampstead |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near London, England
Latest outage, problems and issue reports in London and nearby locations:
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PETER PAHOR
(@PETERPAHOR) reported
from
Poplar, England
The worst part of having a problem with @Plusnet is to have to listen to that music while waiting for support.
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247 London Locksmith
(@247LondonLocks) reported
from
Barnet, England
@Plusnet the operators aren’t helpful at all and with all my bank details my name and my address I cannot cancel my internet.. what are the options ?
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet @plusnethelp customer service a joke
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PETER PAHOR
(@PETERPAHOR) reported
from
Poplar, England
The worst part of having a problem with @Plusnet is having to listen to @rihanna while waiting for support.
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet @plusnethelp I took out broadband with you 8 months ago , there was a gift card as part of the deal , so far no card, I’ve messaged you before on here but no response , thought you were good for customer service
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.
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trina_latham
(@trina_latham) reported
from
Richmond, England
@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.
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AJ Green
(@Green_AJ) reported
from
Kensington, England
@Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????
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Amandip Sidhu
(@AmandipSidhu2) reported
from
Watford, England
@plusnethelp Having been told by you FIVE separate times that line is all clear, how can I be sure this is the truth now? I am fed up of phoning my new provider to verify what Plusnet tell me..incredibly poor service and a lack of attention to detail.
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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Daniel
(@Daninho58) reported
from
Poplar, England
@Plusnet @plusnethelp No internet for 24 hours. What is going on #plusnet? These problems crop up every now and again with this internet provider and this is going to be the straw that breaks the camels back.
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Nick Faber
(@NickFaber) reported
from
Hackney, England
@plusnethelp @Plusnet I’ve had no broadband for over an hour here in E9, is there anything I should know? I’ve tried turning on & off etc. HELP!
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247 London Locksmith
(@247LondonLocks) reported
from
Barnet, England
@Plusnet Dear Plusnet, I’m moving my place and unfortunately I don’t have access to my old email which was used to register to your broadband service. I cannot get into my old email and therefore I cannot get user name and password to my plusnet accout. What is the solution?
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Rob Hanson
(@robdogtrickies) reported
from
Poplar, England
@Plusnet so much for your customer service you bang on about. Placed order for broadband on 13/10 on your advice as would be ready within 10 working days. Now you say it will be 11/11!! We need to work from home! Complaint been ignored. Utter shambles. Complaint to @Ofcom next
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Danté Banks
(@Dante_Banks) reported
from
Tottenham, England
@BibiLynch @plusnethelp We all know Virgin have **** customer service, but Plusnet run them a very close second. Recently two friends (you make three) have been totally ****** over by them.
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Andy 💙 🇪🇺
(@andywash) reported
from
Hackney, England
@VirtualAstro No problems on my Mac (on plusnet)
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K Jackson
(@kjackson1984) reported
from
Barnet, England
@icklenellierose My rental house has Plusnet and it is very unreliable, constantly dropping out for no reason. They’re not as bad as EE (in my previous rental), but still pretty poor. It could just be a case of you need a new router.
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
I thought customer service couldn’t get any worse until I dealt with @Plusnet @plusnethelp , several messages and dm but still no reply
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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PERSONAL FITNESS TRAINER RESULT US TRY FREE
(@ActiveBryantSys) reported
@Plusnet Never ever use this company they don’t care about their customers they trick you into 18 month contract
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Andy Petty
(@AndyPetty101) reported
@Plusnet why does your service status say there are no problems with broadband services, yet your text diagnostic bot told me there was an external problem. I've wasted an hour trying to solve the problem myself.
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Shuban
(@TheRealShuban) reported
@bt_uk @BTCare eqs with @Plusnet over 6 months the internet never gave out once....given how much more I pay for you disappointing thay these glitches occur
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PERSONAL FITNESS TRAINER RESULT US TRY FREE
(@ActiveBryantSys) reported
@Plusnet Absolutely dreadful shocking company would never ever use them again still waiting for them to pay me back the money they owe me it’s gonna take a month absolutely terrible
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mtv
(@cromeaticc) reported
@plusnet you're destitute but tell them to fix up pls
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Danny Lush
(@Danny_Lush) reported
@virginmedia WFHon Friday, I will dedicate some time to contacting EE, Plusnet and BT as the service you offer is terrible. Alll I get when I report it is the answer above, or told I need to upgrade upgraded a couple of years ago, have no extra devices and things are worse than before !!!
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simon
(@simon45089521) reported
@Plusnet very poor internet speeds in central London and no way to contact them (not answering messages). Well below what was promised when taking out the contract. Anyone else have the same experience? Come on Plusnet, live up to your marketing!
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Mark
(@18OGM2) reported
@SkyHelpTeam is there still an issue with sky q downloads? Been unable to download gangs of London S2 ep4 for 6 days. Reset the box, deleted (forever,) the download and retried but still failing. On plusnet BB, everything else works fine, Netflix, prime etc
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Steven Davies
(@stevie_davies) reported
@Plusnet is your mobile service down in the IP27 area?
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Patricia Round 🥀 ♿️ 🇪🇺 🌈
(@mistymeana) reported
@poorscousertom @OpenreachHelp @Plusnet Oh dear. I’m afraid you can thank OFCOM for the Openreach response. They are prohibited from dealing with any problems directly with you as, technically, you are not their customer. It’s the responsibility of your service provider to sort it out for you. Frustrating I know.