Plusnet Outage Report in Richmond, Greater London, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (70%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (4%)
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Phone (2%)
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TV (1%)
Live Outage Map Near Richmond, Greater London, England
The most recent Plusnet outage reports came from the following cities: Croydon, Hampstead, Mitcham, London, Hendon, Southwark, Ealing, City of Westminster, Bermondsey, Wembley, Wood Green, Finchley, Cricklewood, Harringay and Tower Hamlets.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| Hampstead |
Internet | |
| Mitcham |
Internet | |
| London |
Wi-fi | |
| Hendon |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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Dharmendra Mosaheb
(@dmosaheb) reported
from
Hillingdon, England
@plusnethelp hi there. I have just joined Plusnet. Got an email saying that my phone package is ready to use. Does that mean that I can connect my WiFi router from today. Need it asap as I need to work from home. My current supplier has switched my service off.
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Steph 🍻
(@stephpb) reported
from
Camden Town, England
@Plusnet , unfortunately @WeAreOpenreach weren’t able to confirm that we have an appointment, just rather enigmatically that they’ve ‘been in contact’ with you. This contact wasn’t flagged when I was on the phone to you earlier trying to confirm appointment. Can you help?
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience
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Danté Banks
(@Dante_Banks) reported
from
Tottenham, England
@BibiLynch @Plusnet @VodafoneUK Anything I can do to help?
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet
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Danté Banks
(@Dante_Banks) reported
from
Tottenham, England
@BibiLynch @Plusnet @VodafoneUK That's bollocks, Bobo. You shouldn't have to put up with that ****. 😡
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Danté Banks
(@Dante_Banks) reported
from
Tottenham, England
@BibiLynch @plusnethelp We all know Virgin have **** customer service, but Plusnet run them a very close second. Recently two friends (you make three) have been totally ****** over by them.
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Daniel Smith
(@Scampboi) reported
from
Croydon, England
@Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!
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Andy 💙 🇪🇺
(@andywash) reported
from
Hackney, England
@VirtualAstro No problems on my Mac (on plusnet)
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Daniel Smith
(@Scampboi) reported
from
Croydon, England
@plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?
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trina_latham
(@trina_latham) reported
from
Richmond, England
@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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AJ Green
(@Green_AJ) reported
from
Kensington, England
@Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????
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S.
(@Shazzabam) reported
from
Islington, England
@Plusnet hi there our internet has been dropping in and out all day and it’s making working from home extremely difficult. I’ve had to reset the modem many times and it does not help
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Steph 🍻
(@stephpb) reported
from
Camden Town, England
@OpenreachHelp @Plusnet It’s a business and there is apparently an issue at your end. An issue that lets plusnet arrange appointments that you guys are never going to show up to. Really shocking that it’s taken almost 2 months to get nothing.
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
@Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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🇬🇧 Ad 🏴
(@kneeDown1981) reported
@Danfinite_ My speed doubled when I switched from plusnet. I never rated them.
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Patrick Moore BDS
(@aSonofgoatboy) reported
@JayJay08752584 We're plumbed in with fibre now, so any of them would do. I'm with plusnet and never had an issue. Good luck in the new place.
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Patrick McCarthy
(@McCarthaigh1953) reported
@Plusnet @plusnethelp @Ofcom Plusnet's fabled customer service.... Absolute rubbish can't even be bothered to call simply send an email covered in gobblygook... Wouldn't recommend to my worst enemy...
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Kylie
(@KiwiAndrews) reported
@Plusnet hey, I’ve been waiting 7 days for my broadband to be connected and it’s impossible to work. Is it possible to get some sort of mobile network or SIM whist I wait?
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Karl Hills
(@KarlHills2) reported
@gemma14242081 @plusnethelp @Plusnet I'm having the same problem
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Ian Usher
(@iusher) reported
from
Bognor Regis, England
@Victrix75 @Plusnet @BT As long as the router is taking the connecrion in OK, the mesh system completely does the "wifi around the house" part - so it's an immediate improvement. I can't recommend them enough. (If the router is faulty and the signal isn't getting in, then a mesh network won't help.)
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uDEFI
(@mrdalesteel) reported
@plusnethelp STOP SENDING STUPID EMAILS. QUITE OBVIOUSLY IT ISNT CLEAR THAT IT NEEDS TO BE ACTIVATED WITHIN 3 MONTHS OTHERWISE I WOULD OF DONE IT WOULDN'T I YOU HALFWIT! THERES NO GOOD REASON WHY IT SHOULD BE RESTRICTED TO 3 MONTHS OTHER THAN TO CATCH PPL OUT PURPOSEFULLY SO BYE PLUSNET
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Heather Kavanagh
(@Snaptophobic) reported
@Victrix75 @Plusnet @BT I can’t help with specifics, but we’ve got a Netgear wifi extender. It plugs into a wall socket and lets the main wifi bounce out around the house much better.
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Chris L
(@Rightcleverdick) reported
@Plusnet So we are getting 0.5MB/sec from Plusnet this morning in CV8 - utterly terrible - this slow speed happens a lot, so we'll be changing soon
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Andrew Bradley Photography
(@AndrewCameraGuy) reported
from
Glasgow, Scotland
So ever since I told @Plusnet I was moving to @virginmedia due to terrible speeds provided in my area against Virgins 1Gig my internet speed has been throttled that it’s barely useable. Only a week to go of the worst service. #broadband #dontsettle