Plusnet Outage Report in Kensington, Greater London, England

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

• Internet (67%)
• Wi-fi (15%)
• E-mail (10%)
• Total Blackout (6%)
• TV (1%)
• Phone (1%)

Live Outage Map Near Kensington, England

The most recent Plusnet outage reports came from the following cities: London, City of Westminster, Hammersmith, Poplar, City of London, Hackney, Hounslow, Croydon, Hampstead, Islington, Harringay, Southwark, Paddington, Newham, and Greenford.

City	Problem Type	Report Time
London	Internet	12 hours ago
London	Internet	16 hours ago
London	Internet	18 hours ago
London	Internet	23 hours ago
London	Internet	4 days ago
London	Internet	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

• 
  Jonathan Behar (@JonathanBehar) reported 18 minutes ago from Barnet, England

  @Plusnet what terrible service you have. Customer services no help at all. Tearing my hair out. Ready to leave right now

• 
  John Sandy (@JohnLSandy) reported 23 minutes ago from Stratford, England

  Oh @plusnethelp customer service just hung up on me. Said it before lads - don’t use #plusnet as your isp.

• 
  Sarah Morton (@SarahMorton6) reported 29 minutes ago from Wandsworth, England

  @Plusnet once again absolute incompetence - February issues still not resolved and now a new one! #disappointed #poorcustomerservice

• 
  Greyman (Gary A) (@GaryAblett3) reported 31 minutes ago from West Molesey, England

  Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet

• 
  Ryan Brock (@RJBrock) reported 32 minutes ago from Walthamstow, England

  @aggettchills @Plusnet @plusnethelp Ask @BorwickBitches for help

• 
  Alan (@BigAlxyz) reported 33 minutes ago from Hackney, England

  @sunny_hundal Plusnet good for me here in E9. Very reliable, good customer service. Probably not the cheapest but I’m pretty happy overall.

• 
  Laura Attridge (@laura_attridge) reported 35 minutes ago from Bromley, England

  @kiahshabka @Plusnet Mine too! Also @Plusnet. Been having issues for about 4 days now. NOT impressed at all.

• 
  Tim Easton (@timeastonco) reported 40 minutes ago from Bromley, England

  @toursick @plusnethelp Resorted to dragging a 10m Ethernet cable from plusnet router to PlayStation as you can never guarantee connection/strength over WiFi. Even then streaming can be an issue. Worst I’ve ever experienced.

• 
  Mila Griebel (@MilaGriebel) reported 43 minutes ago from Camden Town, England

  @plusnethelp You apparently have looked into it and for the moment it's working. Thank you for you passive aggressive message. In keeping with the tone of customer services at Plusnet.

• 
  graham eveleigh (@bigGeveleigh) reported 47 minutes ago from Bromley, England

  Brilliant service from @Plusnet who patiently spent 45mins on the phone with my 83 year old mother to get her connected back to her wifi! #greatservice #goingextramile

• 
  Alex White (@AlexWhiteGB) reported 48 minutes ago from Hillingdon, England

  @FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.

• 
  Mila Griebel (@MilaGriebel) reported 49 minutes ago from Camden Town, England

  @plusnethelp and we have no Internet again. Anyone thinking of getting Plusnet don't . Eratic service . Blame.everyone except them selves. Admit it's their fault and the after 4 days still not fixed.

• 
  Eileen Rumble (@turtlesnursery) reported 50 minutes ago from Hackney, England

  @Plusnet i am a new customer and cannot use my router you sent me as the phone line isn’t working. I need you to look at this. Also I cannot login to my account with the details you have provided.

• 
  HMS Beagle (@HMSbeagle1820) reported 54 minutes ago from City of London, England

  Day 7 update: now informed that we have lost our old number, and that the original order never went ahead (again). 2 more days until we are given an installation date... @Plusnet

• 
  5OMOFD 🧐 (@joe_deakin) reported 54 minutes ago from Moor Park, England

  @Plusnet you are no longer competitive. Get ready to lose a long term customer. #sadtimes

• 
  Kevin (@londonkro) reported 56 minutes ago from Croydon, England

  Never thought I’d say this but terrible service from @Plusnet this week. Online chat / help is constantly down, order not delivered and no update. Usually so good.

• 
  HMS Beagle (@HMSbeagle1820) reported 58 minutes ago from City of London, England

  Day 7 of no phone line/internet connection after Plusnet cancelled our Sky connection early, but have failed to connect our new service... @plusnethelp

• 
  Anya Gair (@anyaebgair) reported 59 minutes ago from London, England

  Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service

• 
  Richard Carroll (@rackitman) reported 59 minutes ago from Wandsworth, England

  @Plusnet what APPALLING customer service! Ordered 8th May, today you tell me the order was cancelled... With another TWO WEEKS until I'm connected. Leaving me without phone/Internet... NOT GOOD ENOUGH

• 
  Indar Picton-Howell (@NadirIndar) reported 60 minutes ago from Lambeth, England

  Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mark Phillips (@__Cappo__) reported 4 minutes ago

  @Plusnet I'm getting bombarded with spam today, allegedly from Michael Page Recruitment, but it's not. Absolutely non stop. I'm a F9 customer. Can you take a look please?

• 
  Hail the Jew dawn. (@TommyNosebag) reported 4 minutes ago

  So @Plusnet this is my 2nd day without internet, if I’m not up and running that’s £160ish I’ve lost. And to be honest your £8 a day “compensation” is a slap in the face. I need a fix and it needs to be before next week. #sortitout

• 
  SJC 🇪🇺 (@joycaves) reported 6 minutes ago

  @Plusnet becoming more and more frustrated with you guys by the hour. Appalling customer service and well, just appalling service altogether.

• 
  misterhope (@misterhpe) reported 8 minutes ago

  Someone told us @VodafoneUK that we'd need to speak to @WeAreOpenreach who we're told this morning don't speak to members of the public about issues and we should get in touch with our current provider (@Plusnet) to solve the issue. 12/?

• 
  Ben Lax 🏔 (@BenjaminLax) reported 8 minutes ago

  @Plusnet once again terrible service from good old local broadband provider! Full information given, signed up to a new 2 year deal to move home….. we forgot your new address can you get back in touch? You’ve got to be kidding… amateur #poorquality #sky

• 
  Clay (@willhclay) reported 8 minutes ago

  Poor show from @Plusnet overall - why not tell customers about this strike action that is clearly going to affect lots of new and existing customers?

• 
  Chris (@minimejesus) reported 9 minutes ago

  @Plusnet why does your **** internet decide to update during ranked games at 2 in the morning. *****

• 
  Emma Vincent (@LondonTally666) reported 16 minutes ago

  @Plusnet Hi our phone pole is down, firemen have cut the cables to at least 8 houses. Openreach have told me to contact you. Please advise thanks

• 
  misterhope (@misterhpe) reported 18 minutes ago

  Back to @Plusnet where we were told that there wasn't a block on the line. So reassured that there was no issue at plusnet's end, and with no deal from @VodafoneUK we decided to go with @ShellEnergyHome, again good deal and this time with an Amazon voucher attached. Great! 5/?

• 
  Shinobilyricalassassin (@Shinobilyrical1) reported 19 minutes ago

  @Plusnet Don't you worry. You were happy to fob me off to the Ombudsman knowing the way you treated me was crappy and the compensation was insulting so I'm sure they'll deal with the situation as effectively as possible. Your customer service is: mess up then apologise. Rinse. Repeat.