Plusnet Outage Report in Kensington, Greater London, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (68%)
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Wi-fi (14%)
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Total Blackout (12%)
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E-mail (4%)
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Phone (1%)
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TV (1%)
Live Outage Map Near Kensington, Greater London, England
The most recent Plusnet outage reports came from the following cities: City of Westminster, London, Hampstead, Hackney, Paddington, Hammersmith, Islington, Croydon, Fulham, Poplar, Bromley, Brentford, Newham, Kensington and Harringay.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster |
Total Blackout | |
| London |
Internet | |
| Hampstead |
Internet | |
| London |
Internet | |
| Hackney |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Plusnet Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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5OMOFD 🧐
(@joe_deakin) reported
from
Moor Park, England
@Plusnet you are no longer competitive. Get ready to lose a long term customer. #sadtimes
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Alan
(@BigAlxyz) reported
from
Hackney, England
@sunny_hundal Plusnet good for me here in E9. Very reliable, good customer service. Probably not the cheapest but I’m pretty happy overall.
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graham eveleigh
(@bigGeveleigh) reported
from
Bromley, England
Brilliant service from @Plusnet who patiently spent 45mins on the phone with my 83 year old mother to get her connected back to her wifi! #greatservice #goingextramile
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John Sandy
(@JohnLSandy) reported
from
Stratford, England
Oh @plusnethelp customer service just hung up on me. Said it before lads - don’t use #plusnet as your isp.
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HMS Beagle
(@HMSbeagle1820) reported
from
City of London, England
Day 7 update: now informed that we have lost our old number, and that the original order never went ahead (again). 2 more days until we are given an installation date... @Plusnet
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Mila Griebel
(@MilaGriebel) reported
from
Camden Town, England
@plusnethelp and we have no Internet again. Anyone thinking of getting Plusnet don't . Eratic service . Blame.everyone except them selves. Admit it's their fault and the after 4 days still not fixed.
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HMS Beagle
(@HMSbeagle1820) reported
from
City of London, England
Day 7 of no phone line/internet connection after Plusnet cancelled our Sky connection early, but have failed to connect our new service... @plusnethelp
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Richard Carroll
(@rackitman) reported
from
Wandsworth, England
@Plusnet what APPALLING customer service! Ordered 8th May, today you tell me the order was cancelled... With another TWO WEEKS until I'm connected. Leaving me without phone/Internet... NOT GOOD ENOUGH
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Kevin
(@londonkro) reported
from
Croydon, England
Never thought I’d say this but terrible service from @Plusnet this week. Online chat / help is constantly down, order not delivered and no update. Usually so good.
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L€i§h ©l@®k
(@leighbike636) reported
from
Harrow Weald, England
@Plusnet I am a recent customer, shocked to find I wasn't informed about call charges and unable to change my call plan for 10 days because my account says I can't due to a bill being prepared for the 9th march!!! Surprisingly fatty on the telly doesn't tell you this crap service
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Indar Picton-Howell
(@NadirIndar) reported
from
Lambeth, England
Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.
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Greyman (Gary A)
(@GaryAblett3) reported
from
West Molesey, England
Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet
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Jonathan Behar
(@JonathanBehar) reported
from
Barnet, England
@Plusnet what terrible service you have. Customer services no help at all. Tearing my hair out. Ready to leave right now
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Tim Easton
(@timeastonco) reported
from
Bromley, England
@toursick @plusnethelp Resorted to dragging a 10m Ethernet cable from plusnet router to PlayStation as you can never guarantee connection/strength over WiFi. Even then streaming can be an issue. Worst I’ve ever experienced.
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Laura Attridge
(@laura_attridge) reported
from
Bromley, England
@kiahshabka @Plusnet Mine too! Also @Plusnet. Been having issues for about 4 days now. NOT impressed at all.
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Eileen Rumble
(@turtlesnursery) reported
from
Hackney, England
@Plusnet i am a new customer and cannot use my router you sent me as the phone line isn’t working. I need you to look at this. Also I cannot login to my account with the details you have provided.
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Mila Griebel
(@MilaGriebel) reported
from
Camden Town, England
@plusnethelp You apparently have looked into it and for the moment it's working. Thank you for you passive aggressive message. In keeping with the tone of customer services at Plusnet.
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Alex White
(@AlexWhiteGB) reported
from
Hillingdon, England
@FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.
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Sarah Morton
(@SarahMorton6) reported
from
Wandsworth, England
@Plusnet once again absolute incompetence - February issues still not resolved and now a new one! #disappointed #poorcustomerservice
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Anya Gair
(@anyaebgair) reported
from
London, England
Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Ⓒⓗⓐⓡⓛⓘⓔ Ⓜⓐⓨ
(@charlottemyford) reported
@Plusnet hi guys, I’m trying to add times to my sons devices to hinder all night gaming or binge watching TV whilst I sleep. I’ve found how to on my router, the issue- I just have lots of codes [unknown then random numbers. How do I pinpoint which device is which please? C
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richie lennon
(@littlerich27) reported
@Plusnet so after upgrading my service and being told I would have coverage in my whole house, YET AGAIN PLUSNET HAS FAILD ON WHAT IT HAS SAID. WHAT A TERRIBLE TERRIBLE PROVIDER YOU ARE. 😠 😡
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Ludicrous Legacyy
(@LudiLegacyy) reported
Stream cut short due to @Plusnet cutting out my internet, after a restart etc my internet is now down to 13mbos download and 2mbps upload…
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Drs Pill 💊
(@Phl60214122) reported
Hi @Plusnet . I was given a date for the engineer and advised that I was away for the two weeks.Calling me when I categorically informed you of the days I was away,then cancelling the order seems another top class customer service at its highest -NOT . 5 months waiting for fibre
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Lizzy Robinson
(@Lizzyr59) reported
from
Newcastle upon Tyne, England
@Plusnet Outage in Newcastle? No broadband since 8pm
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athena mae valencia
(@athenamae04) reported
@Plusnet i recently bought a new sim card from yourselves which i received on friday. for some reason i can’t make calls or send texts. i can however receive texts but i cannot receive phone calls. could you please help me with this?
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G-RACE
(@HamiltonG95) reported
Can't wait to get rid of @Plusnet and switch to Giganet. So tired of not being able to play games because of bad lag. Drives me mad.
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Nigel Kendrick™
(@linker3000) reported
@CommodoreLad Yep, 1Gig fibre to the home as part of a rural, govt project. It's load-balanced with a Plusnet FTTC service, which manages 50/20Mbit at best. That's gonna go soon.
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Sennir
(@lone_piper) reported
@Plusnet My one is to save more money by cancelling and paying the Early cancellation fees for your service because it's cheaper than the huge 14% price increase you are proposing in March. I've been offered Fibre BB with international calls for £19 from Sky.
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James Frankland
(@gilbeynut) reported
@plusnet appears to be a mobile outage in TR11. So mobile network for the past few hours.