Plusnet Outage Report in Kensington, Greater London, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
Problems in the last 24 hours in Kensington, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
- Internet (68%)
- Wi-fi (14%)
- E-mail (8%)
- Total Blackout (7%)
- TV (1%)
- Phone (1%)
Live Outage Map Near Kensington, England
The most recent Plusnet outage reports came from the following cities: London, City of Westminster, Hammersmith, Poplar, City of London, Hackney, Hounslow, Croydon, Hampstead, Islington, Harringay, Southwark, Paddington, Newham, and Greenford.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Internet | 2 days ago |
|
London
|
Internet | 2 days ago |
|
City of Westminster
|
Total Blackout | 3 days ago |
|
London
|
Internet | 4 days ago |
|
London
|
Internet | 4 days ago |
|
London
|
Internet | 4 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Plusnet Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Tasha Fine (@branat01) reported from Enfield Lock, England@Plusnet my WiFi signal in Barnet EN4 area keeps on dropping out last few days. Is there any issues I this area
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Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, EnglandLooks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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Gary Reynolds (@Gutbuster40) reported from Barnet, England@Plusnet @plusnethelp I took out broadband with you 8 months ago , there was a gift card as part of the deal , so far no card, I’ve messaged you before on here but no response , thought you were good for customer service
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Dharmendra Mosaheb (@dmosaheb) reported from Hillingdon, England@plusnethelp hi there. I have just joined Plusnet. Got an email saying that my phone package is ready to use. Does that mean that I can connect my WiFi router from today. Need it asap as I need to work from home. My current supplier has switched my service off.
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Daniel Smith (@Scampboi) reported from Croydon, England@plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?
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Kevin Dewes (@kevindewes) reported from Wandsworth, England@Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?
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Gary Reynolds (@Gutbuster40) reported from Barnet, England@Plusnet no connection again , wtf , can’t wait till October when contract ends
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247 London Locksmith (@247LondonLocks) reported from Barnet, England@Plusnet the operators aren’t helpful at all and with all my bank details my name and my address I cannot cancel my internet.. what are the options ?
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Amandip Sidhu (@AmandipSidhu2) reported from Watford, England@plusnethelp Having been told by you FIVE separate times that line is all clear, how can I be sure this is the truth now? I am fed up of phoning my new provider to verify what Plusnet tell me..incredibly poor service and a lack of attention to detail.
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Gary Reynolds (@Gutbuster40) reported from Barnet, England@Plusnet anyone else’s internet slow , mine is terrible , thought it was meant to be fast
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trina_latham (@trina_latham) reported from Richmond, England@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.
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Daniel Smith (@Scampboi) reported from Croydon, England@Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!
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Andy 💙 🇪🇺 (@andywash) reported from Hackney, England@VirtualAstro No problems on my Mac (on plusnet)
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Gary Reynolds (@Gutbuster40) reported from Barnet, England@Plusnet @plusnethelp customer service a joke
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Kevin Dewes (@kevindewes) reported from Wandsworth, England@Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.
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247 London Locksmith (@247LondonLocks) reported from Barnet, England@Plusnet Dear Plusnet, I’m moving my place and unfortunately I don’t have access to my old email which was used to register to your broadband service. I cannot get into my old email and therefore I cannot get user name and password to my plusnet accout. What is the solution?
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Gary Reynolds (@Gutbuster40) reported from Barnet, EnglandI thought customer service couldn’t get any worse until I dealt with @Plusnet @plusnethelp , several messages and dm but still no reply
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AJ Green (@Green_AJ) reported from Kensington, England@Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????
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Danté Banks (@Dante_Banks) reported from Tottenham, England@BibiLynch @plusnethelp We all know Virgin have **** customer service, but Plusnet run them a very close second. Recently two friends (you make three) have been totally ****** over by them.
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Gary Reynolds (@Gutbuster40) reported from Barnet, EnglandI thought customer service couldn’t get any worse until I dealt with @Plusnet @plusnethelp
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Marianne (@MarianneBuksa) reported@Plusnet , any feedback on this post? I appreciate that it might be an issue beyond your control, but at least some sort of acknowledgment/details on what the actual issue is would be highly appreciated, as this affecting our ability to work!
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Prof Paul Bernal (@PaulbernalUK) reportedYes, it feels like months, but @BT and @Plusnet are still trying to screw my aged aunt for hundreds of pounds to get her connection back after they messed it up. Months and still no resolution. And they’re the same company really.
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Josh McDermid (@JoshuaMcDermid) reported@Plusnet Got back from holiday on Monday night and haven't been able to get internet. Sent a private message and raised a case on the website, yet haven't received a reply. Paying for internet I'm not getting and can't terminate without paying loads of fees.
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Mig (@blackhairbub) reported@Plusnet sent a DM and you ignore that too. Guess you aren't really doing customer service right now?
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Marianne (@MarianneBuksa) reported@Plusnet No point recommending Twitter and Facebook to get in touch with you, as despite several messages since Wednesday still waiting for a reply to try to find out more details about our broadband outage, which is not expected to be fixed before the 21st July!
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Lef Germenlis (@lef_germ) reported@Plusnet Is the internet everywhere down or just for us?
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FITNESSUK (@FITNESSUKdotTK) reported@Plusnet Our business broadband 2 year contract has just ended and the price has jumped upto £59.76, how can we signup for a new 2 year contract and get the bill back down to the original £26.40, we don't really want to start messing about switching providers.
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Kerrie (She/her) (@ker_gem) reported2 weeks & still no phone /internet. Trapped between my provider @Plusnet & @OpenreachHelp (the latter don’t take calls). now I have to wait until Monday for a second engineer visit (1st couldn’t help). Informed I have super fast full fibre! If only someone could get it to work😩
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Onyinye Ough (@OnyinyeOugh) reported@Plusnet Why do you have such horrible service recovery when there is a device failure caused by your team ? Customer service is poor. It has been a disappointing experience so far.
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David Wilson (@fatboy_no8) reported@Plusnet another day, another outage. Fed up of resorting, fed up of being given run around. Last time, your agent said I should complain to @WeAreOpenreach whose website tells me to contact.. You Failed engineer appointments, daily outages. Please fix my service