Plusnet Outage Report in Kensington, Greater London, England

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

• Internet (67%)
• Wi-fi (15%)
• E-mail (8%)
• Total Blackout (8%)
• TV (1%)
• Phone (1%)

Live Outage Map Near Kensington, England

The most recent Plusnet outage reports came from the following cities: City of Westminster, London, Hammersmith, Poplar, City of London, Hackney, Hounslow, Croydon, Hampstead, Islington, Harringay, Southwark, Paddington, Newham, and Greenford.

City	Problem Type	Report Time
City of Westminster	Total Blackout	4 hours ago
London	Internet	1 day ago
London	Internet	1 day ago
London	Internet	1 day ago
London	Wi-fi	2 days ago
Hammersmith	Wi-fi	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

• 
  Indar Picton-Howell (@NadirIndar) reported 1 minute ago from Lambeth, England

  Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.

• 
  Phil (@hastiecamera) reported 3 minutes ago from Hillingdon, England

  @plusnethelp 7 days on and no idea why my line was cut let alone when it’s going to be re connected. #plusnet don’t call back when they promise to - no updates and generally appalling service from this generally good company. Step up your game and sort this out.

• 
  graham eveleigh (@bigGeveleigh) reported 3 minutes ago from Bromley, England

  Brilliant service from @Plusnet who patiently spent 45mins on the phone with my 83 year old mother to get her connected back to her wifi! #greatservice #goingextramile

• 
  Sarah Morton (@SarahMorton6) reported 5 minutes ago from Wandsworth, England

  @Plusnet once again absolute incompetence - February issues still not resolved and now a new one! #disappointed #poorcustomerservice

• 
  Jonathan Behar (@JonathanBehar) reported 6 minutes ago from Barnet, England

  @Plusnet what terrible service you have. Customer services no help at all. Tearing my hair out. Ready to leave right now

• 
  HMS Beagle (@HMSbeagle1820) reported 8 minutes ago from City of London, England

  Day 7 of no phone line/internet connection after Plusnet cancelled our Sky connection early, but have failed to connect our new service... @plusnethelp

• 
  Richard Carroll (@rackitman) reported 13 minutes ago from Wandsworth, England

  @Plusnet what APPALLING customer service! Ordered 8th May, today you tell me the order was cancelled... With another TWO WEEKS until I'm connected. Leaving me without phone/Internet... NOT GOOD ENOUGH

• 
  HMS Beagle (@HMSbeagle1820) reported 20 minutes ago from City of London, England

  Day 7 update: now informed that we have lost our old number, and that the original order never went ahead (again). 2 more days until we are given an installation date... @Plusnet

• 
  5OMOFD 🧐 (@joe_deakin) reported 31 minutes ago from Moor Park, England

  @Plusnet you are no longer competitive. Get ready to lose a long term customer. #sadtimes

• 
  Greyman (Gary A) (@GaryAblett3) reported 33 minutes ago from West Molesey, England

  Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet

• 
  Laura Attridge (@laura_attridge) reported 35 minutes ago from Bromley, England

  @kiahshabka @Plusnet Mine too! Also @Plusnet. Been having issues for about 4 days now. NOT impressed at all.

• 
  Mila Griebel (@MilaGriebel) reported 39 minutes ago from Camden Town, England

  @plusnethelp You apparently have looked into it and for the moment it's working. Thank you for you passive aggressive message. In keeping with the tone of customer services at Plusnet.

• 
  Mila Griebel (@MilaGriebel) reported 40 minutes ago from Camden Town, England

  @plusnethelp and we have no Internet again. Anyone thinking of getting Plusnet don't . Eratic service . Blame.everyone except them selves. Admit it's their fault and the after 4 days still not fixed.

• 
  Ryan Brock (@RJBrock) reported 41 minutes ago from Walthamstow, England

  @aggettchills @Plusnet @plusnethelp Ask @BorwickBitches for help

• 
  Alan (@BigAlxyz) reported 42 minutes ago from Hackney, England

  @sunny_hundal Plusnet good for me here in E9. Very reliable, good customer service. Probably not the cheapest but I’m pretty happy overall.

• 
  John Sandy (@JohnLSandy) reported 45 minutes ago from Stratford, England

  Oh @plusnethelp customer service just hung up on me. Said it before lads - don’t use #plusnet as your isp.

• 
  Anya Gair (@anyaebgair) reported 47 minutes ago from London, England

  Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service

• 
  Alex White (@AlexWhiteGB) reported 47 minutes ago from Hillingdon, England

  @FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.

• 
  Tim Easton (@timeastonco) reported 52 minutes ago from Bromley, England

  @toursick @plusnethelp Resorted to dragging a 10m Ethernet cable from plusnet router to PlayStation as you can never guarantee connection/strength over WiFi. Even then streaming can be an issue. Worst I’ve ever experienced.

• 
  Kevin (@londonkro) reported 55 minutes ago from Croydon, England

  Never thought I’d say this but terrible service from @Plusnet this week. Online chat / help is constantly down, order not delivered and no update. Usually so good.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dystopian (@1875Rovers) reported 5 minutes ago

  @virginmedia No matter, I've got in touch with Plusnet, they in 2 years never went off once.

• 
  @2_Wheeled_Wolf 🇪🇺 (@2_Wheeled_Wolf) reported 6 minutes ago

  @Stokesy1966 I did call @Plusnet to give a month's notice. They didn't like it & haven't processed it & ends on Friday. Thankfully I also put it in writing a few times so not having their ****. There is no law to say you can't give notice in writing. @virginmedia

• 
  Dystopian (@1875Rovers) reported 17 minutes ago

  @Lisa2611Fraser @virginmedia They fobbing you off, it's been disconnected to install a new box to the new build houses, obviously they're having issues, but it's not a fault as such as it's there doing... I've literally stopped the DD and signed up with Plusnet.

• 
  Tony Bonser (@trapdoorsally) reported 19 minutes ago

  @morriskev @O2 @Plusnet have incredible 30 day SIM only plans Moggins…they use the EE network, you should check them out

• 
  @2_Wheeled_Wolf 🇪🇺 (@2_Wheeled_Wolf) reported 21 minutes ago

  @iambrianjones that would be good, better than the crap I'm getting from @Plusnet atm.

• 
  filter more streets (@iambrianjones) reported 22 minutes ago

  @2_Wheeled_Wolf @Plusnet They are in a total mess. They didn’t charge us anything for two years because their accounting error showed us wrongly to be in credit. We tried to pay but they never took our money. Then when we finally terminated they sent us £200 that we weren’t really owed.

• 
  Ash 👽 (@DeathhFromAbove) reported 26 minutes ago

  @Plusnet my service went live on 16th August and I was told that I'd receive an email so I can sign up for the £75 reward card within 10 days after activation but I've received nothing. I've emailed multiple times but heard nothing back.

• 
  sarahnova19💙 (@sarahnova19) reported 29 minutes ago

  @Plusnet I reported this issue last year, the BT OpenReach man said the line into the building desperately needs updating. At that point my upstairs neighbour had scaffold up so he couldn’t proceed. Please can Openreach be organised to come and do the work now. My internet& phone is vpoor

• 
  Blue Meets White (@BlueMeetsWhite) reported 31 minutes ago

  @Plusnet No. Already spoken to customer services so no point. There is no “it does seem like” about it. You’ve taken MORE than long enough already and still we are no further forward.

• 
  HappilyUnwoke 🇺🇦🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🇺🇸✡️🦖💚🤍💜 (@HappilyUnwoke) reported 33 minutes ago

  @Plusnet Hi I've got a SIM only plan with you. I've upgraded to a phone with 5G but I never seem to get anything except 4G despite being in a 5G area, is there a setting I need to change maybe?