Plusnet

Plusnet Outage Report in Kensington, Greater London, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Kensington, Greater London, England 01/18/2026 15:15

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Kensington, Greater London, England

The most recent Plusnet outage reports came from the following cities: Hammersmith, Poplar, London, Watford, Croydon, Hackney, Paddington, City of Westminster, Hounslow, City of London, Newham, Southall, Islington, Wood Green and Southwark.

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City Problem Type Report Time
United KingdomHammersmith Internet
United KingdomPoplar Internet
United KingdomLondon Internet
United KingdomHammersmith Wi-fi
United KingdomHammersmith Internet
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • MartinWoodward2 Martin Woodward (@MartinWoodward2) reported from Kingston upon Thames, England

    @lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.

  • tandleman Tandleman (@tandleman) reported from Poplar, England

    @Plusnet Great service for a problem that occurred yesterday. Prompt and hopefully the new router solves the problem. Will let you know. 👍

  • branat01 Tasha Fine (@branat01) reported from Enfield Lock, England

    @Plusnet live in thebarnet EN4 area. Been told by you that issue in the area. No broadband and landline down was told be all will be back up and running by Thursday but can you guarantee this!!!!

  • tandleman Tandleman (@tandleman) reported from Poplar, England

    @Plusnet email has been down all day. Great. Next update tomorrow doesn't bode well.

  • rupertcheek Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet

  • EngHanrahan Mr H 🦡 (@EngHanrahan) reported from Walthamstow, England

    @Plusnet hey guy, my adsl speed dropped to 2mb yesterday and now it won’t connect at all, would you be able to help?

  • elyob elyob (@elyob) reported from Kingston upon Thames, England

    @Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience

  • elyob elyob (@elyob) reported from Kingston upon Thames, England

    @pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29

  • rupertcheek Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Suffering a @Plusnet outage in KT3 @plusnethelp

  • branat01 Tasha Fine (@branat01) reported from Enfield Lock, England

    @Plusnet @plusnethelp 5th time this year I've had to call you due to issue with wifi/broadband/phone line. No WiFi/no Internet/no land line connection since Tuesday afternoon! I think it's time to terminate and find a new provider! Awful service

  • NW6Penguin Napoleon (@NW6Penguin) reported from Camden Town, England

    @Plusnet my broadband is not working. Flashing orange. Has been since yesterday. Any known network outage?

  • NortysTweets Angeline Clean (@NortysTweets) reported from London, England

    Recently moved. Cancelled my broadband with #plusnet. If you don’t pay up the contract in 14 days, your account sent to collection agency. No discussion available, no chance of a discount. £140 to terminate…..

  • DameClaraM Dame C 🧙🏼‍♀️ (@DameClaraM) reported from Bromley, England

    Not a good start to the day when your Internet connection goes bonkers. I hate trying to unravel tech. But @Plusnet support were great. Phew.

  • MusicMoofie ✌🏻Moofie✌🏻 (@MusicMoofie) reported from Bromley, England

    @TelevisionGold @TVCatchup I used to have Plusnet when I lived in Glasgow and never had a single issue, and I used their own router and had Sky towards the end of living there

  • stephpb Steph 🍻 (@stephpb) reported from Camden Town, England

    @OpenreachHelp @Plusnet It’s a business and there is apparently an issue at your end. An issue that lets plusnet arrange appointments that you guys are never going to show up to. Really shocking that it’s taken almost 2 months to get nothing.

  • LinJaneThe2 Sir Alex of the Knight 🏳️‍🌈🇪🇺♿💙 (@LinJaneThe2) reported from London, England

    @plusnet I am having increasing problems watching videos. This has been going on for a while, can't even watch one on here without it stopping at least twice during a 2min video. Have tried resetting hub and clearing up phone, doesn't make any difference. Help?

  • Jo48651873 Jo (@Jo48651873) reported from Islington, England

    @Plusnet the internet stability has been dreadful for 2 days really disrupting my job what’s going on

  • stephpb Steph 🍻 (@stephpb) reported from Camden Town, England

    @Plusnet , unfortunately @WeAreOpenreach weren’t able to confirm that we have an appointment, just rather enigmatically that they’ve ‘been in contact’ with you. This contact wasn’t flagged when I was on the phone to you earlier trying to confirm appointment. Can you help?

  • BenSmart1 Ben Smart (@BenSmart1) reported from Watford, England

    Hopefully @Plusnet spend less time painting big dogs on hills and more time improving their terrible, terrible internet speeds.

  • branat01 Tasha Fine (@branat01) reported from Enfield Lock, England

    @Plusnet @plusnethelp @Plusnet live in the barnet EN4 area. Been told by you that issue in the area. No broadband and landline down was told be all back up and running by Thursday but can you guarantee this!!!!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • caz90210 top banana ! (@caz90210) reported

    @Plusnet hey is there an outage in Tipton dy4 area? Husbands phone says he has no sim installed?

  • creativeblock_ Ultra Remainer 🇺🇦 (@creativeblock_) reported

    @PaulbernalUK @Plusnet Probably no help to your poor mum, but for future reference…

  • 2309Maf Megan Filkins (@2309Maf) reported

    Absolutely shocking service from @Plusnet - every customer service representative tells me something different and now we’re going to be without Wifi. Can’t even make a formal complaint without passing security check!

  • AndrewM83659066 Viscount AndrewM 🇺🇦 (@AndrewM83659066) reported

    @PaulbernalUK @Plusnet I actually found Plusnet not too bad compared with Vodafone. I sold my shares in them after my experience. They hopeless and don't care that they are. They could be the government.

  • PaulbernalUK Prof Paul Bernal (@PaulbernalUK) reported

    Just spent about an hour and a half trying to sort out a problem with @Plusnet who have utterly messed up my elderly aunt and are now gaslighting her to pretend the problem they caused is her fault.

  • Amy_1867 Amy 🦉 (@Amy_1867) reported

    @Plusnet Hello I’ve upgraded from broadband to fibre and becoming active today. However I’ve not been told if it’s been activated or anything. Can you help

  • PaulbernalUK Prof Paul Bernal (@PaulbernalUK) reported

    @concretebadger I can’t see a solution right now. Basically @plusnet cancelled her account and are now pretending she asked them to. She didn’t. She’s old, but her memory is sharp as a knife.

  • chorlton1 Simon Llewellyn (@chorlton1) reported

    @Plusnet It's not going to make any difference if I DM you because I have been calling you for weeks now just to be fobbed off. I've been with you for years and renewed in April to Broadband Fibre extra. You have never managed to get the speed above 40mb and opened and closed tickets.

  • alanrew Alan Rew (@alanrew) reported

    @PaulbernalUK PlusNet used to be a good independent ISP, but BT took them over & ruined their customer service. My elderly mother used them for a long time with no problems before the BT takeover.

  • MrGingerBeardie 🇺🇦MrGingerBeardie🇺🇦 (@MrGingerBeardie) reported

    @Plusnet Are you having some service issues? As my router has decided to turn orange