Plusnet

Plusnet Outage Report in Kensington, Greater London, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Kensington, Greater London, England 03/07/2026 16:00

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (10%)

    E-mail (10%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Kensington, Greater London, England

The most recent Plusnet outage reports came from the following cities: Hackney, Croydon, City of London, London, Southwark, Paddington, City of Westminster, Harringay, Hounslow, Newham, Islington, Hammersmith, Greenford, Stanmore and Wembley.

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City Problem Type Report Time
United KingdomHackney Internet
United KingdomCroydon Internet
United KingdomCity of London Internet
United KingdomLondon Internet
United KingdomSouthwark Internet
United KingdomHackney Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • _yunu5 yunus (@_yunu5) reported from Stratford, England

    @plusnethelp @Plusnet it’s been over a week my internet is still down no replies and it’s honestly pathetic how ever been treated

  • _yunu5 yunus (@_yunu5) reported from Stratford, England

    @plusnethelp @Plusnet it’s been over a week my internet is still down no replies and it’s honestly pathetic how we’ve been treated

  • Errorfied Barbara Broccoli (@Errorfied) reported from Poplar, England

    @Hanrahandsy Well I was trying to sign up to Plusnet and our sky broadband is just rinsing us for a crap service, for the amount we're paying we should be getting fibre broadband and have a newer router.

  • turtlesnursery Eileen Rumble (@turtlesnursery) reported from Hackney, England

    @Plusnet i am a new customer and cannot use my router you sent me as the phone line isn’t working. I need you to look at this. Also I cannot login to my account with the details you have provided.

  • joe_deakin 5OMOFD 🧐 (@joe_deakin) reported from Moor Park, England

    @Plusnet you are no longer competitive. Get ready to lose a long term customer. #sadtimes

  • HMSbeagle1820 HMS Beagle (@HMSbeagle1820) reported from City of London, England

    Day 7 of no phone line/internet connection after Plusnet cancelled our Sky connection early, but have failed to connect our new service... @plusnethelp

  • dansette Jellicle as Fuck (@dansette) reported from Hackney, England

    @octoberclub We’re with plusnet but thinking of upgrading so good news! We have had zero problems with the regular speed broadband so far unlike TalkTalk.

  • DrKAinslie Kylie Ainslie (@DrKAinslie) reported from Islington, England

    You know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet customer service a absolute joke

  • Blitzwalker Steve Hunnisett (@Blitzwalker) reported from London, England

    @greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

  • DogMonopoly Monopoly Dog (@DogMonopoly) reported from Watford, England

    @Plusnet are absolute crap. My download speed is 6mbps. In comparison, the guys I'm chatting to are at 100 and 50 respectfully.

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet @plusnethelp customer service a absolute joke

  • gauravity Gaurav Patel (@gauravity) reported from Richmond, England

    @Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.

  • AlexWhiteGB Alex White (@AlexWhiteGB) reported from Hillingdon, England

    @FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.

  • SelinaWray Selina Wray 🍊 (@SelinaWray) reported from Lambeth, England

    1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂

  • MiacNotnats miac notnats (@MiacNotnats) reported from Barnet, England

    @Plusnet my internet connection has gone down and I can’t get through to anyone on the phone. Please fix my internet.

  • AaronHNahum Aaron Holloway-Nahum (@AaronHNahum) reported from Camberwell, England

    Appalling service from @Plusnet today. Tried to switch to their service but their engineer couldn’t enter the property to install the box in the correct place of our property. Now they want to charge a full cancellation fee before we’ve even started. DO NOT USE

  • PictureEdAlly Allison Randell (@PictureEdAlly) reported from Camberwell, England

    @plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.

  • HMSbeagle1820 HMS Beagle (@HMSbeagle1820) reported from City of London, England

    Day 7 update: now informed that we have lost our old number, and that the original order never went ahead (again). 2 more days until we are given an installation date... @Plusnet

  • leighbike636 L€i§h ©l@®k (@leighbike636) reported from Harrow Weald, England

    @Plusnet I am a recent customer, shocked to find I wasn't informed about call charges and unable to change my call plan for 10 days because my account says I can't due to a bill being prepared for the 9th march!!! Surprisingly fatty on the telly doesn't tell you this crap service

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • TulaDyer Tula Dyer (@TulaDyer) reported

    @Plusnet 16 weeks and five days. We sincerely hope that's been long enough for you to fix the problems & you can now address the same issue with other local residents #intermittentinternet #internetissues

  • roxmking rOXANNE KING (@roxmking) reported

    @Plusnet please cancel the contract I just took out and refund my £7 I am staying with my old company as they offered me a better deal and cancel the stac code plse. R King

  • ShanR940 Shannon Reynolds (@ShanR940) reported

    @Plusnet Don’t waste your time with plusnet guys! I’ve always had terrible connections with them, they make false promises. I currently have no internet because of their absolute S**T services! They are also not willing to help at all as I’ve reported so many times! F***ing Useless!!!

  • MrSimonBower Simon Bower (@MrSimonBower) reported

    @Plusnet @plusnet take it into DM so the whole world can’t see how absolutely shocking your service is and how little you care about customers you mean?

  • DrummerboySJ1 The Drummerboy ✨🇬🇧🇬🇭 (@DrummerboySJ1) reported from Enfield Lock, England

    @OpenreachHelp @WeAreOpenreach @Plusnet Absolutely terrible service from both parties. Your engineers have shown absolute negligence and lack of understanding of the job they have been contracted to do, and as a result has had a negative effect on my business.

  • PeterMu18590988 STANG 67 (@PeterMu18590988) reported

    @Plusnet why can I not just cancel my order and account online and not have to go through endless robot talk, please to cancel within 15 days should be easier than having to talk to some clown who just won't except that you want to do. The opposite to join of course.

  • ewinanna 🌱 Elithe Inanna 🌸 ENVtuber (@ewinanna) reported

    Adam at the @plusnet social media team is the one employee I actually trust to get help from, 4 people on the phone today told me my broadband will be down for 10 working days, he’s just sorted it in seconds. Give this man a raise - a credit to the company

  • KireeP24 OGKP24 (@KireeP24) reported

    No end of issues with my @plusnet router continually dropping out and limited WiFi around the house 😩

  • _raychul R (@_raychul) reported

    @Plusnet hello, I rang yesterday to report issue on my broadband. We tried troubleshooting with no luck so they were going to look into a potential fault on my line and request for a callback. Is there any way to chase this? I have a busy WFH day tomorrow and need my internet

  • Plusnet Plusnet (@Plusnet) reported

    @welshrat77 No problem, we don't have any solid info just yet on FTTP coming to Plusnet but if that changes we'll be sure to mention it to our customer base via the usual channels👏 Ta, Mads, Leeds