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Plusnet

Plusnet Outage Report in Kensington, Greater London, England

Why is my Plusnet service not working?

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Full Outage Map

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  • 67% Internet (67%)
  • 15% Wi-fi (15%)
  • 8% E-mail (8%)
  • 8% Total Blackout (8%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map Near Kensington, England

The most recent Plusnet outage reports came from the following cities: London, Hammersmith, Poplar, City of London, City of Westminster, Hackney, Hounslow, Croydon, Hampstead, Islington, Harringay, Southwark, Paddington, Newham, and Greenford.

CityProblem TypeReport Time
London Internet 18 hours ago
London Internet 19 hours ago
London Internet 21 hours ago
London Wi-fi 1 day ago
Hammersmith Wi-fi 2 days ago
Poplar Internet 2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • 247LondonLocks
    247 London Locksmith (@247LondonLocks) reported from Barnet, England

    @Plusnet the operators aren’t helpful at all and with all my bank details my name and my address I cannot cancel my internet.. what are the options ?

  • TotalOfficeBook
    Helen Parton (@TotalOfficeBook) reported from Islington, England

    @Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name?

  • AmandipSidhu2
    Amandip Sidhu (@AmandipSidhu2) reported from Watford, England

    @plusnethelp Having been told by you FIVE separate times that line is all clear, how can I be sure this is the truth now? I am fed up of phoning my new provider to verify what Plusnet tell me..incredibly poor service and a lack of attention to detail.

  • NickFaber
    Nick Faber (@NickFaber) reported from Hackney, England

    @plusnethelp @Plusnet I’ve had no broadband for over an hour here in E9, is there anything I should know? I’ve tried turning on & off etc. HELP!

  • dansette
    Jellicle as Fuck (@dansette) reported from Hackney, England

    @octoberclub We’re with plusnet but thinking of upgrading so good news! We have had zero problems with the regular speed broadband so far unlike TalkTalk.

  • robdogtrickies
    Rob Hanson (@robdogtrickies) reported from Poplar, England

    @Plusnet so much for your customer service you bang on about. Placed order for broadband on 13/10 on your advice as would be ready within 10 working days. Now you say it will be 11/11!! We need to work from home! Complaint been ignored. Utter shambles. Complaint to @Ofcom next

  • Gutbuster40
    Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet customer service a absolute joke

  • PETERPAHOR
    PETER PAHOR (@PETERPAHOR) reported from Poplar, England

    The worst part of having a problem with @Plusnet is having to listen to @rihanna while waiting for support.

  • JSDBroughton
    jnthn (permanently broken) (@JSDBroughton) reported from London, England

    @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

  • Daninho58
    Daniel (@Daninho58) reported from Poplar, England

    @Plusnet @plusnethelp No internet for 24 hours. What is going on #plusnet? These problems crop up every now and again with this internet provider and this is going to be the straw that breaks the camels back.

  • PETERPAHOR
    PETER PAHOR (@PETERPAHOR) reported from Poplar, England

    The worst part of having a problem with @Plusnet is to have to listen to that music while waiting for support.

  • MusicSkypirate
    🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported from Kingston upon Thames, England

    Plusnet went down exactly at midnight... :/

  • 247LondonLocks
    247 London Locksmith (@247LondonLocks) reported from Barnet, England

    @Plusnet Dear Plusnet, I’m moving my place and unfortunately I don’t have access to my old email which was used to register to your broadband service. I cannot get into my old email and therefore I cannot get user name and password to my plusnet accout. What is the solution?

  • Umi_Hawa
    Umi (@Umi_Hawa) reported from Harrow Weald, England

    @Plusnet @plusnethelp @PastdueCredit please can someone contact me about an issue. Emails and phone calls are not getting picked up.

  • kjackson1984
    K Jackson (@kjackson1984) reported from Barnet, England

    @icklenellierose My rental house has Plusnet and it is very unreliable, constantly dropping out for no reason. They’re not as bad as EE (in my previous rental), but still pretty poor. It could just be a case of you need a new router.

  • Gutbuster40
    Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet @plusnethelp customer service a absolute joke

  • DogMonopoly
    Monopoly Dog (@DogMonopoly) reported from Watford, England

    @Plusnet your service is ******* ****. Stop bragging about being from Yorkshire and start working on providing download speeds that actually allow the three Internet to function.

  • Blitzwalker
    Steve Hunnisett (@Blitzwalker) reported from London, England

    @greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

  • cfurneaux
    Chris Furneaux (@cfurneaux) reported from London, England

    Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

  • cfurneaux
    Chris Furneaux (@cfurneaux) reported from London, England

    @Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Billgee6
    Bill Gee (@Billgee6) reported

    @Plusnet why is it I can get WiFi on my cell phone, yet no Internet via WiFi or ethernet to any of my TV's, sky Q box or Amazon TV stick. Checking each receivers, they say "connected" then "no Internet connection" I've checked ALL cables, reset All receivers. Still no joy. HELP!

  • red_king87
    Ruaidhrí (@red_king87) reported

    @Plusnet two days in a row I've come home to my internet being down, both times tests have been run by your Diagnostic bot, as soon as that happens connection is suddenly re-established, but yet your bot doesn't find a fault, can you give me an update on what is going on?

  • ludogogical
    ludogogical (@ludogogical) reported

    @Plusnet I’m talking to Outreach, not you. Twice this week you’ve told me it’s an Outreach problem and they are looking in it. I’m working elsewhere until tomorrow but if my internet is not restored by the time I return home tomorrow I want compensation.

  • rbanksy
    Richard Banks (he/him) (@rbanksy) reported

    You know it's Christmas when Chris Rea plays while you're on hold with PlusNet support.

  • MelKemp3
    Mel Kemp 🇺🇦 (@MelKemp3) reported

    @TredegarAnn @Plusnet I’m having exactly the same problem, I’ve spent literally hours on the phone this week waiting for someone to answer and no reply to a tweet either. PLEASE @Plusnet send me a DM so that I can get some assistance too

  • OAK77uk
    OAK77uk (@OAK77uk) reported

    Turned 5G Wireless Off on Router: Immediately Felt Better sitting close to latest Hub 2 Plusnet /BT (same) Headaches dissipating ~ Skin prickling etc: Can feel the difference. Lost the Printer no prob USB Network Adapter iPhone to USB & Lightning to USB Adapter works 👍

  • RhysJMiller
    RJ (@RhysJMiller) reported

    @Plusnet Hi, just wondering if it’s the norm to wait 40 minutes (so far) to speak with someone through your phone lines? If so I may have to rethink my order. Not sure how this constitutes “Best Customer Service” awards.

  • RicardoMinistr0
    Ricardo Ministro (@RicardoMinistr0) reported

    @Plusnet having issues with my plusnet mobile - cannot call you from my plusnet number nor get help via the website either. Please get in touch with me ASAP Thanks

  • HorrocksOW
    Horrocks (@HorrocksOW) reported

    If you're from the UK and work from home/spend a lot of time online I beg you never get Plusnet for Internet

  • KLC473
    KC (@KLC473) reported

    @Plusnet hi, is there a problem with internet in the Inverness area? Very slow and tv buffering.